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Registered number: CE011177
Charity number: 1173621
NORTH LONDON SAMARITANS
UNAUDITED
TRUSTEES. REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

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NORTH LONDON SAMARITANS
CONTENTS
Page
Reference and administrative details of the Charity. its Trustees and advisers
Trustees. report
2-12
Independent examiner's report
13
Statement of financial activities
14
Balance sheet
15
Statement of cash flows
16
Notes to the financial statements
17-26

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NORTH LONDON SAMARITANS
REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2025
Trustees
A Mccormack
JHPyatt
N Floyde
L A Ryder-Davies
E M Pordes (resigned 15 November 2024)
A Scoltock
AJCemy
J Quittner
Company registered
number
CE011177
Charity registered
number
1173621
Registered office
Shaftesbury Hall
Herbert Road
London
N112QN
Company secretary
AJCemy
Director
N Floyde
Accountants
James Cowper Kreston
Chartered Accountants and Statutory Auditor
Apex
Forbury Road
Reading
RG1 1AX
Bankers
Cambridge & Counties Bank Ltd
Charnwood Court
5b New Walk
Leicester
LE16TE
Barclays Bank plc
3 Walthamstow
Leicestershire
LE87 2BB
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NORTH LONDON SAMARITANS
TRUSTEES, REPORT
FOR THE YEAR ENDED 31 MARCH 2025
MISSION. VISION AND VALUES
THE VISION
Samaritans Vision is that fewer people die by suicide.
THE MISSION
We work to achieve this Vision by making it our Mission to alleviate emotional distress and reduce the incidence
of suicide feelings and suicidal behavior.
We do this by..
Being available 24 hours a day to provide emotional support for people who are experiencing feelings
of emotional distress or despair. including those which may lead to suicide.
Reaching out to high-risk groups and communities to reduce the risk of suicide.,
Working in partnership with other organisations. agencies and experts to achieve our Vision-
Influencing public policy and raising awareness of the challenges of reducing suicide
THE VALUES
We are committed to the following Values:
Listening, because exploring feelings alleviates distress and helps people to reach a better
understsnding of their situation and the options open to them-
Confidentiality. because if people feel safe, they are more likely to be open about their feelings-,
People making their own decisions wherever possible. because we believe that people have the right to
find their own solution and telling people what to do takes responsibility away from them.
Being non-judgmental, because want people to be able to talk to us without fear of prejudice or
rejection.,
Human contact, because giving people time, undivided attention and empathy meets a fundamental
emotional need and reduces distress and despair.
MESSAGE FROM THE DIRECTOR
North London Samaritans continues to thrive, driven by the dedication of our volunteers and the strength of our
leadership. A particular highlight of the year was the celebration of our 50th anniversary with a party organised by
a Team of our volunteers -a milestone marked with warmth and pride. We were honoured to welcome local
dignitaries and senior representatives from Central Samaritans, alongside our volunteers and guests to
commemorate five decades of compassionate service and community engagement.
Our Leadership Team remains focused on six strategic priorities..
Recruitment and Retention - Enhancing efforts to attract and retain both listening and support volunteers.
Communication and Engagement - Strengthening internal communications through newsletters, all-branch
meetings, and social events.
Volunteer Pathway Review
addressing process bottlenecks.
Community Presence and EDI - Increasing visibility ￿￿thin the community and promoting diversity, equity,
and inclusion across the Branch.
Rota and Shift Patterns - Trialling new rota models to offer volunteers greater flexibility and autonomy for
their shifts.
Branch Operations
Improving operational effectiveness to better support both callers and volunteers,
including peer mentoring and a review of shift support.
Streamlining the joumey from recruitment to training by identifying and
The Volunteer Pathway Review Project continued through the year and encompassing work on all of the stages
of Samaritsns coming into the organisation and progressing to fully trained Samaritan. Progress in the individual
areas of information. selection, core training, procedural evening, mentoring and embedding have been captured
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TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
in this report. Of particular note are progress with the number of sessions and diversification in the delivery of
information sessions, the selection teams, work to increase the frequency and number of interviews taking place,
a pilot and evaluation of core training delivery via Samaritans Training School resulting in 5 new Samaritans
coming into Branch, enhancement of prO￿dural evening to respond to feedback from Samaritans, mentoring
guidance being enhanced for mentors and retention of mentor numbers. Work will continue on other areas of the
Pathway in 2025.
Volunteer interest remains strong, with 21 Information events held and over 50 interviews conducted-primarily
via Zoom, with some in-person sessions at Shaftesbury Hall. Our Core Training Team delivered three in-house
training rounds, and for the first time, collaborated with Central Samaritans to run an additional online course,
expanding our volunteer base. New volunteers continue to be supported by Mentoring and Embedding Teams.
We remain committed to strengthening volunteer engagement across the Branch. Regular All Volunteer
Meetings (AVMS) and Sharing Spaces provide valuable opportunities for connection, collaboration, and learning.
These gatherings foster a sense of community and shared purpose among volunteers. In addition, our monthly
book club continues to be a well-loved fixture, offering a relaxed and enjoyable way for volunteers to come
together socially.
Operational improvements have been a key focus. A revised rota system-developed through a dedicated
working group and a nine-month trial-now allows volunteers to self-select or be allocated shifts. Enhancements
to Twilight Shift support have helped reduce overnight shift closures where shift support was unavailable,
ensuring continuity of service.
The smooth and successful operation of our Branch is made possible by a dedicated team of Support
Volunteers. Their invaluable contributions support key functions such as volunteer Selection and Training, and
the ongoing care of our Branch garden.
Our Shift Support and Volunteer Support Teams continue to provide essential support to our volunteers, with
plans to expand further to support succession planning and resilience. Our EDI Lead has worked closely with
Function Leads to embed inclusive practices and improve support for volunteers requiring reasonable
adjustments. including delivering a workshop for the Branch Leadership Team.
Face-to-face services remain available by appointment. reflecting the Branch's strong commitment to offering
this resource-intensive but valued form of support.
Outreach activity has been vibrant, with participation in national initiatives such as Brew Monday and Small Talk
Saves Lives, alongside local events including the Enfield Motoring Pageant and Palmers Green Eid Fair. Our
ongoing partnerships with The Mall in Wood Green and Ne￿Ork Rail have further strengthened our community
presence.
Fundraising efforts have been consistent with contributions from regular benefactors, boosted by Corporate
Social Responsibility donations from the employers of a few volunteers.
The Branch continues to play a vital role in the Listener Scheme at HMP Pentonville, recruiting and training
prisoner Listeners, raising awareness among new staff, and providing Postvention support following deaths in
custody.
Shaftesbury Hall remains a valued community asset. The Hall Committee has overseen its operations with care,
ensuring it serves both local organisations and the Branch's own activities. As part of the Open House Scheme,
the Hall welcomed members of the public. drawing strong attendance and engagement.
The continued success of North London Samaritans is a testament to the unwavering commitment of our
volunteers, the strength of our Branch Leadership Team, and the support of our Hall Manager. Their collective
contributions have been invaluable in enabling us to deliver the highest standard of care to those who reach out
to us.
Nat 1330
Branch Director
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NORTH LONDON SAMARITANS
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
COMMITTEE REPORT 24125
At the AGM on 12 November 2024, Erik 1375 stood down. We thank Erik for his service.
The current Trustees were all re-elected and comprise
Nat 1330 (Director)
Amanda 1417 (Secretary)
Adam 1352S (Treasurer)
Alison 1031
Lesley 805
John 1219
Joanne 1383
No trustees were elected, a Skills Audit is planned to ensure that the Committee has people with the strengths
that are needed to run the Branch. Our number of trustees is compliant with the requirements of our Constitution.
Alison 1031
Branch Administrator
BRANCH MArrERS
EMOTIONAL SUPPORT
For the year to 31 st March 2025 we responded to:
Inbound Calls (Excluding Snaps)
Outbound Calls
Email
FaCe-to￿Fa￿ (Inside Branch)
Face-tOwFace (Outside Branch)
Total Dialogue Contacts
Snaps
Total Contacts
7.616
105
3.225
11,017
1,435
12,452
Total dialogue contacts increased in the year by 50/0 on the previous year with the number of inbound phone calls
increasing by 14Q/o, Outbound calls increasing by 31Q/o and emails responses reducing by 120/0. The number of
face to face contacts was consistent with the previous year.
The Branch aims to have 3 volunteers taking calls on each shift. although this is not always achieved for reasons
such as volunteer availability and allocating a call station to mentors for training purposes.
Nat 1330
Reports prepared by North London Samaritans Function Leadslcommittee Chairs
SHAFTESBURY HALL
We are pleased to report that 202412025 was another successful year for the Hall being hired out to both the
local community and North London Samaritans.
Regular classes have remained very strong throughout the year with several new classes introduced. Class
sizes have been maintained and the demand for one off weekly bookings have continued to remain strong.
Indications are that 202512026 demand will be similar.
Users included health and fitness organisations, local serVI￿S supporting minorities and the disadvantaged,
music and arts groups, a variety of individuals and businesses providing classes and activities for children and
charitable and voluntary organisations. Haringey CAMHS ( Child and Adolescenl Mental Health Services },
Pinhole, Reach and Connect Haringey for over 65's, Bounds Green Repairs Workshop, Talk Talk focusing on
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FOR THE YEAR ENDED 31 MARCH 2025
mental health, Aphasia Re-connect covering North London plus a dementia sing along group used the Hall
during the year . whilst several weeks were set aside for holiday clubs during the summer holidays. In addition to
this, the Hall has been hired by members of the local community to host a variety of social events and parties.
For 2 days in September the Hall was opened to the public as part of the famous Open House Scheme and a
number of visitors attended. We will again be attending the event in September 2025.
Subject to availability, North London Samaritans have again hired the Hall at the current hourly rate for meetings,
training. information, and selection events.
During the year further investment was made in a number of areas to maintain the high quality of the Hall for its
200-300 regular users. We also upgraded the website with a new calendar and information pages on the
teachers that run regular classes.
The Hall Committee continued to closely monitor the operation of the Hall facility in a manner similar to that of a
village hall, ensuring that it benefits the local community, by being available to a wide range of activities which
are social, recreational or community-oriented in nature and complies with the advice of Bates Wells and
Braithwaite LLP provided on the 14th June 2018 and the terms of HMRC VAT clearance letter dated 11th August
2017.The Hall Committee is satisfied that the Hall operation has been consistent with that advice and clearance.
The Hall Committee consists of representatives of North London Samaritans (as the recipient of the Big Lottery
Fund and other grants to enable the establishment of a hall facility available for hire for community activities) and
members of the local community and hall users. The Committee monitors the type of activities carried on in the
Hall and oversees the Hall Manager in the performance of her duties regarding the day to day letting of the Hall
space and the maintenance and general upkeep of the building and ensuring that the Hall operates, when open
in compliance with the terms of the grants and in a manner consistent with the village hall principal.
We look forward to another successful year in 202512026.
John 1219
FUNDRAISING
The Branch continues to run with a vacancy for a Fundraising Lead. Funds have been raised largely through
grants, local organisations and charity donations as well as volunteers who have carried out fundraising activities
for the Branch.
Nat 1330
INFORMATION
The Information Event team is led by Sandra 1437 and Suzanne 1600, the function has been superbly supported
by Arancha 1432S, Ashraf 1577S. All Information Events continue to be hosted online via Zoom. During the
period April 2024 to March 2025.. 21 on-line Information events were held during the period 332 potential
volunteer made enquiries to the branch during the period. 115 potential volunteers attended one of the above
Information Events. 80 potential volunteers attending an Information Event subsequently requested a Selection
Interview.
We have noticed that Pv's registering for information events have fallen in recent months from circa 10 to 5 per
event. We will continue to support a minimum of 1 information events per month. subject to PV'S availability.
Sandra 1437 and Suzanne 1600
SELECTION
The Branch continues to receive around 30 expressions of interest a month from Potential Volunteers (Pvs).
These are mostly generated through the ￿ntral Samaritans website so there has been relatively less local
recruitment effort. Pvs come from a diverse range of ages and backgrounds and, after attending a Zoom
Information session, about one in five proceed to the Interview stage.
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This year was the first time that the Branch has added an additional Online Training Course, run by central
Samaritans. The first cohort of 5 Pvs were selected in June 2024. This was achieved without materially
compromising the numbers in the three regular 'in person, Core Development courses taking place over the
year. Having said this, the trend towards Zoom interviews continues.
Over 50 PV interviews were conducted in the year. both face to face in the Hall and the majority over Zoom. The
Interview follows a standard script to ensure equal treatment for all PVS. In most cases the Pvs were
subsequently invited to attend a Core Training Course. the predominant reason for declining Pvs being more
related to their time capacity than their personal attributes.
The Selection Team continues to comprise about 8 experienced Volunteers supplemented by new Volunteers on
an ad hoc basis. All Interviewers are required to undertake internal training courses, including on Unconscious
Bias, to ensure fair treatment for PVS. Their time and dedication continues to be much appreciated.
Lindsay 1512
CORE TRAINING
The Core Training programme has seen consistent delivery across multiple cohorts since April 2024, despite
challenges in recruitment and retention. Training sessions have evolved to include Zoom-based Skills evenings,
aiming to improve focus and reduce late-night commitments for trainers.
Dropout rates remain a concern, with several trainees withdrawing early in the course. This has prompted
internal discussions about aligning trainee expectations with the demands of the programme. Despite these
challenges, the team continues to innovate and strengthen its approach, including the introduction of new call
practicers and the enrolment of volunteers in the 'Training in Samaritans. course to build future training capacity-
In addition to offering Core training in Shaftesbury Hall, Deborah 1380 led a pilot and evaluation of Core training
through Samaritans Training school which was suc￿Ssful and this widened the pathway for new volunteers to
Branch.
The most recent cohort of trainees began Core training in Shaftesbury Hall in January 2025 with 11 participants
and is supported by a robust team of 20 trainers, call practicers, and mentors. The programme continues to
adapt and grow, maintaining its commitment to high-quality volunteer preparation and support.
In addition to core training Liz 939 took part in the first Meet the Teams session and ran a session for all
volunteers on bringing circular calls to an end.
Liz 939
EMBEDDING
The embedding sessions continue to be run by Tia 1424. Amanda 1417. Jane 1225 and Nicola 1278.
Two sets of embedding sessions ran during the year from 14 November- 12 December 2024 with 6 participants
and 20th March - 10 April with 5 participants.
There is capacity for 12 Pvs in the embedding training so take up remains low. Central Samaritans are running
online training sessions for those who cannot complete the embedding training within branch which has proved
useful in progressing Provisional Volunteers who have missed at least one of the embedding training sessions.
Amanda 1417, Tia 1424
PRISON SUPPORT
For the year ending 30 March 2025, the Branch Prison Support Team had 17 trained Listeners in HMP
Pentonville and a team of five Samaritsns lead by Meijinder 1325 and Nick 1294. Listener Support Meetings
(which are effectively Shift Support for the Listeners) continue to take place weekly, except when we are training
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new Listeners or on rare occasions when there areny two Samaritans available. This continues to create some
pressure for the team as volunteers are going in over their expected once-per-month shift in addition to their in-
branch shifts, and any other Samaritans activities they may undertake. As a results of this, the Branch
Leadership Team (BLT} decided to allow volunteers to count their prison shift as their expected weekly shift.
We trained 23 new Listeners, who finished their training in early February 2025. As part of both giving the trainee
Listeners a better experience of Skills Practices and lo create an opportunity for volunteers interested in
experiencing the prison environment, we invited a group of volunteers in for an afternoon. Having read a
backgrounder on the prison and Listener scheme, the visiting volunteers were given a tour of Ihe prison, and
then met Ihe trainee and current Listeners to play the role of callers in prison-specific skills practices.
Unfortunately, the team had to offer a Postvention response on four occasions in the year (we offer this for all
Deaths In Custody (DICS), whether or not they are Self-lnflicted), with volunteers and Listeners supporting the
Wing, close associates, and staff affected.
In addition to the annual meeting with the Number One Governor. the team also had an article published in the
prison's Voice of The Ville, magazine. The Listeners recorded nearly 1.000 contacts. 80 % of which were
facilitated by prison staff.
Whilst we try to avoid offering faCe-tO-fa￿ emotional support to prisoners, so as not to undermine the role of the
Listeners, Samaritans are trusted and called on by prisoners as we are passing. The Team supported under 10
callers in this way during the year.
Having served as Branch Prison Support Offi￿rS for three years, Meijinder and Nick are in the process of
handing over the role to Joanne 1383 and Louisa 1340. The Team is also preparing for a change in the way that
prison callers access the Samaritans helpline, using their individual PINS rather than a prison-wide Welfare PIN.
Meijinder 1325. Nick 1294
PUBLICITY
Ellie 1530 continues to lead the Branch's social media Presen￿ and leads the production of the Branch
newsletter with valuable support from Clare 1414. The newsletter keeps the Branch informed of Samaritan news
nationally. as well as news specific to North London Samaritans.
Nat 1330
OUTREACH & SCHOOLS
Outreach has had a busy year supporting both national Samaritans, initiatives and partnerships such as Brew
Monday and Small Talk Saves Lives and getting involved in more local events and groups including the Enfield
Motoring Pageant, the Palmers Green Eid Fair and the Haringey Suicide Prevention Group.
We have continued our association wth The Mall in Wood Green as well as attending various Network Rail
stations. We have also worked collaboratively with Redbridge and Harrow branches to deliver Outreach.
In March, Cathy 1356 stepped down as Branch Lead and Polly 1520 took over. Thanks due to Cathy for all her
hard work over previous years and to all volunteers who enable Outreach events to happen.
Polly 1520
ROTA TEAM
Following planning for a review of the rota workings in 202>24, 202¥25 saw a trial of a hybrid self-signup and
allocated approach. Originally planned for four rota periods, the trial was extended to cover seven rota periods
and ended in February 2025. After eliciting feedback from volunteers and looking at any effects on the level of
service provision, the branch adopted the updated approach to filling the rota.
The team continues to work closely with Volunteer Support, Mentoring, EDI, and other the functional teams to
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FOR THE YEAR ENDED 31 MARCH 2025
smooth out the volunteer experience whilst utilising as much of the branch capacity as we can.
Over the year. 1,153 shifts opened, covering 3.643.5 hours. Of these 22 Hours of Need shifts ran. 77 shifts
closed (6 % ), of which 39 were twilight or Hours of Need shifts.
Nick 1294
SHIFT SUPPORT
There was a change in Shift Support Leadership in July 2024. The lead for Shift Support Team changed to Tracy
1385, Suzanne 1600 and Andrea 1276 and we thank Hannah 1256 for her dedication and smooth hand over to
the new Team.
The key focus areas are
Shift Coverage
Recruitment
Education and profile (Attendance at BLT meetings, Embedding, Procedural Evenings and special Shift
Supportl Mentees meetings)
Twilight shift Support trial is now embedded in as an operating procedure (ie check in with shift support, debrief
comprehensively to each other at shift conclusion However, shift support remains available at all times if
required)
The Hours of Need Shift Support ￿eaked. Check in with shift supporter A who covers 3.00 am to 5.00 am and
debrief to shift supporter B who covers 5.00 am to 7.00 am). This is successful.
As a result, no shifts have closed due to lack of Shift Support coverage.
The number of Shift Supporters needs to be expanded. The majority of shifts are still covered by a small number
of people
Tracy 1385, Suzanne 1600 and Andrea 1276
MENTORING
A quiet year overall.
Recruitment of new mentors remains a concem, in sprte of 7 new members (5 of whom are active) joining the
team. That has been balanced by some departures and others taking time out from active mentoring. However
the active team has grown by 3 which has enabled us to just about manage demand.
Some further refinement and standardisation of procedures has taken place, most notably in the allocation of
mentees to mentors, as the former now have a 'phone interview. with the mentoring lead prior to Procedural
Evening, to help select the right mentor in each case.
In addition, a Zoom meeting with Shift Support has been added near the end of the mentoring programme to
help to familiarize mentees with and understand the role of this important function.
Erik 1379
VOLUNTEER SUPPORT
Lou 1337 continued to monitor email traffic to the rota team in order to identify volunteers who were dealing with
some kind of personal crisis impacting their ability to do shifts, and was sometimes approached directly by
volunteers needing to vary their usual shift patterns.
Lou 1337 and Nat 1330 held one meeting per rota to review the status of those on the Volunteer Support list and
to follow up as necessary, aiming to coordinate updates from volunteers with the rota team's deadlines and
ensure that volunteers, Directory pages were updated, to facilitate the writing of each rota.
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The Volunteer Support list now includes those needing support, those not needing support but currently off rota,
those to whom concern has been expressed because of the content of their communications with the rota team,
and those for whom reasonable adjustments are in pla￿.
In addition, it was decided to seek IT support from Nick 1294 so that Nat 1330 and Lou 1337 had access before
meetings to a spreadsheet detailing authorised exemptions visible to the rota team.
Some initial discussion meetings were held with the lead on EDI to ascertain how far Volunteer Support and EDI
functions could be dovetailed, and how Reasonable Adjustment Passports might be coordinated.
Nat 1330 and Lou 1336 decided to provide edible 'thank you's to the branch during National Volunteer Week
(chocolate and savouries) and at Christmas and New Year (satsumas, mince pies and chocolate).
Lou 1336 began drafting a job description. for the Volunteer Support function. with a view to perhaps recruiting
an assistant at some point. and as good practice for sUc￿Ssion planning.
Lou 1336
EDI
Over the course of 2024-2025, Gloria1532:
Introduced an Inclusivity check list for outreach and events to make sure that the branch-led activities fully
consider volunteers. access needs in the planning stage. November 2024.
Actively promoted Samaritans Diversity Network groups for volunteers of marginalised communities via
newsletter and branch noticeboard.
Actively promoted the Sco-run awareness webinars that are held regularly but little publicised to branches.
Coordinated with Central London Samaritans to attend Pride in London. June 2024.
Established an EDI presence at the SCD training sessions so that new volunteers are aware of the EDI lead
as a support from the start.
Continued to be an active member of the SCO EDI network" connecting with other EDI leads to share best
practice and to inform the development of the mandatory EDI digital learning module that was launched in
January 2025.
Ran an EDI workshop for the BLT to look at barriers to entry for potenlial volunteers. February 2025.
Introduced a fact sheet at duty stations to guide on the assistive technologies available to Listening
Volunteers. March 2025.
Continued to work with Function Leads to embed inclusive practice in the NLS leadership of Recruitment
and Selection, Outreach and Volunteer Support.
The mentorship of Lesley805 and Nat1330 has been invaluable and is much appreciated. This is in addition to
the all-round support of the Branch Leadership Team in their willingness to engage with EDI evaluation and
development.
Gloria 1532
FACE TO FACE
During the period from April 2024 to March 2025 we have organised volunteers to support 15 Face to Face
visitors in branch. Of those 15 Face to Face visitors requesting support there were 3 No Shows, 2 cancelations
and 1 caller we were unable to contact again to confirm the visit. We therefore supported 9 callers in branch.
This is pro rata about the same as last year, however the big difference being the number of no shows.
A huge thank you to the 16 volunteers who supported those callers that came to branch and to those volunteers
who gave up their time to support callers that did not arrive. It can be very demotivating to be in branch for
someone and have a no show and I'm very grateful to all the volunteers that gave up their time. l am especially
grateful to Tracy 1385 who was there to shift support on 8 occasions.
It is once again disappointing that because of the limited availability of appointments and volunteers we have
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been able to support so few callers and, in some inStan￿S. we have had to refer them to other branches
because of the immediate nature of their needs.
We have gained a few volunteers willing to be on call to support Face to Face, however, we will make a
concerted effort to recruit some of the newer volunteers in branch who have trained during the period and now
reached P15 status. We envisage this will require another information session and have this in our sights. I very
much hope we will be able to recruit more volunteers to the Face-tO-Face team over the coming year and
increase our offering to our callers.
I remain deeply committed to supporting callers Fa￿ to Fa￿ in branch. despite the organisational challenges
this entails.
Joanne 1383
INCOME AND EXPENDITURE ACCOUNT
Financially the North London Samaritans remain in good health, despite sustaining a larger deficit this year.
Overall Income fell 180/0 to £41,504 due to lower donations, which were down 380/0, and a decline in Hall
bookings of 12 % . This was partially offset by an increase in prison funding and interest income on our reserves.
Expenditure rose 80/0 to £66,139, leaving us with a deficit of £24,635. However, it should be noted that this
number includes £16,373 of depreciation (2°/o of the initial value of the Hall) and an increased contribution to
Central Samaritans which totalled £6,398. Net of these items the deficit was £1,864. Given the challenges faced,
this is a reasonable outcome. Nevertheless, we will need to ensure that we continue to closely monitor our
expenditure and fundraise to cover our costs. In the financial year ended 31 March 2024, the trustees reiterated
their decision to restrict the income from the Hall for the development and maintenance of the Hall. The Trustees
will monitor the spending of these funds to ensure that the surplus is used to sustain the Hall so that it does not
become a burden on the charity.
RESERVES POLICY
Unrestricted reserves fell to £75,677, which is equivalent to around 14 months of expenditure. We continue to
maintain a cautious approach to reserves and returning to a cover ratio closer to 18 months is a long-term
objective. At the balance sheet date restricted funds, including fixed assets, totalled £769,102. Unrestricted funds
are held for the continuance of the Chariws objectives and activities. Restricted funds are held to cover
expenditure that will be incurred in relation to specific projects, in particular the Hall. The trustees will review the
reserves policy to ensure that it is consistent and prudent. Any shortfall in total reserves will be addressed over
time by additional fundraising.
Adam 1352
ADMINISTRATIVE DETAILS
LEGAL STATUS
North London Samaritans (incorporating Enfield, Haringey and Barnet Samaritans) was a registered charity, with
charity registration number 270761. In November 2017 we suc￿SsfUllY became a CIO and have a new Charity
number 1173621.
We are now govemed by a constitution. adopted on 27 November 2017. We have retained the name North
London Samaritans (incorporating Enfield, Haringey and Barnet Samaritans), although we intend to amend this
to North London Samaritans in due course. At the same time, we affiliated to the new central Samaritans charity.
North London Samaritans (incorporating Enfield, Haringey and Bamet Samaritans) is one of 201 charities within
the Samaritans movement. Samaritans is a company limited by guarantee, governed by its memorandum and
articles of association, and a registered charity. It was incorporated as a company on 11 April 1963 having been
founded by Dr Chad Varah on 2 November 1953.
Legal ownership of Shaftesbury Hall is held by North London Samaritans (incorporating Enfield, Haringey and
Barnet Samaritans} and a legal charge has been given to big Lottery Fund for 20 years.
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NORTH LONDON SAMARITANS
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
GOVERNANCE
North London Samaritans (incorporating Enfield. Haringey and Barnet Samaritans) is, like all Samaritans
branches, independently operated and funded. within the guidelines of the constitution. A directorate and a
committee manage the branch.
The Branch Director heads the directorate and it is she or he who is ultimately responsible for all branch
operations. The Director appoints co-directors who oversee all aspects of the branch involving callers, visitors
and volunteers (this includes caller support, volunteer recruitment, selection and training, and volunteer
mentoring). The Director is also an ex-officio member of the committee. She or he is chosen by a process of
consultation with volunteers carried out by a V￿rkIng group. to serve for three years.
The Committee is responsible for fundraising and facilities, including the maintenance and administration of the
branch premises. The Committee members are elected at Annual General Meetings and can serve for up to
three years. The Committee can also co-opt members within the limits set by the Constitution. By the terms of
the Constitution each member of the Committee is a trustee of the charity.
We moved to the new Branch Leadership Team at the First AGM of the CIO on 14th January 2019. The Branch
Director took on the single leadership role and is chair of the Trustee Board and chair of the Leadership Team.
The trustees believe that they have complied with their duty to have due regard to the commission's public
benefit guidance when exercising any powers or duties to which the guidance is relevant.
This relates to Section 4 of the 2006 Act to have due regard to guidance on public benefit published by the
Charity Commission.
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NORTH LONDON SAMARITANS
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Statement of trustees. responsibilities
The trustees (who are also the directors of the company for the purposes of company law) are responsible for
preparing the trustees. report and the financial statements in accordance with applicable law and United
Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the trustees to prepare financial statements for each financial year. Under company law
the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view
of the state of affairs of the company and of its incoming resources and application of resources, including its
income and expenditure. for that period. In preparing these financial statements. the trustees are required to..
select suitable accounting policies and then apply them consistently-
observe the methods and principles of the Charities SORP (FRS 102);
make judgements and accounting estimates that are reasonable and prudent",
state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material
departures disclosed and explained in the financial statements-
prepare the financial ststements on the going concem basis unless it is unappropriate to presume that the
company will continue in business.
The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the
companls transactions and disclose with reasonable accuracy at any time the financial position of the company
and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also
responsible for safeguarding the assels of the company and hence for taking reasonable steps for Ihe prevention
and detection of fraud and other irregularities.
Approved by order of the members of the board of Trustees and signed on their behalf by..
Nal￿￿FIryd813NnW￿25 2G2442GpKriiirc+OI
N Floyde
Director
Date:
13 November 2025
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NORTH LONDON SAMARITANS
INDEPENDENT EXAMINER'S REPORT
FOR THE YEAR ENDED 31 MARCH 2025
Independent Examiner's Report to the Trustees of North London Samaritans ('the Charity.)
I report to the charity Trustees on my examination of the accounts of the Charity for the year ended 31 March
2025.
Responsibilities and Basis of Report
As the Trustees of the Charity {and its directors for the purposes of company law) you are responsible for the
preparation of the accounts in accordance with the requirements of the Companies Act 2006 {'the 2006 Act.).
Having satisfied myself that the accounts of the Charity are not required to be audited under Part 16 of the 2006
Act and are eligible for independent examination, I report in respect of my examination of the Charity's accounts
carried out under section 145 of the Charities Act 2011 ('the 2011 Act,). In carrwng out my examination I have
followed the Directions given by the Charity Commission under section 14515){b) of the 2011 Act.
Independent Examiner's Statement
I have completed my examination. I confirm that no matters have come to my attention in connection with the
examination giving me cause to believe..
accounting records were not kept in respect of the Charity as required by section 386 of the 2006 Act; or
the accounts do not accord with those records" or
the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than
any requirement that the accounts give a 'true and fairf view which is not a matter considered as part of
an independent examination- or
the accounts have not been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accounting and reporting by charities applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of
Ireland (FRS 102).
I have no concerns and have come across no other matters in connection with the examination to which
attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
This report is made solely to the Charitys Trustees. as a body, in accordance with Part 4 of the Charities
(Accounts and Reports) Regulations 2008. My work has been underiaken so that I might state to the Charitys
Trustees those matters l am required to state to them in an Independent examiner's report and for no other
purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the
Charity and the Charitys Trustees as a body, for my work or for this report.
Signed..
Alexander Peal
14 November 2025
Bsc (Hons) FCA DChA
James Cowper Kreston
Chartered Accountants and Statutory Auditor
Apex
Forbury Road
Reading
RG1 1AX
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NORTH LONDON SAMARITANS
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2025
Unrestricted
funds
2025
Restricted
funds
2025
Total
funds
2025
Total
funds
2024
Note
Income from:
Donations and legacies
Investments
15,625
1,073
24,806
40,431
1,073
50,605
Total income
16,698
24,806
41,504
50,605
Expenditure on:
Charitable activities
28,914
37,225
66,139
61,429
Total expenditure
28,914
37,225
66,139
61,429
Net movement in funds
{12,216)
(12,419)
(24,635)
(10,824)
Reconciliation of funds:
Total funds brought fO￿ard
Net movement in funds
87,893
{12,216)
781,521
(12.419)
869,414
(24.635)
880,238
(10,824)
Total funds carried forward
75,677
769,102
844,779
869,414
The Statement of Financial Activities includes all gains and losses recognised in the year.
The notes on pages 17 to 26 form part of these financial statements.
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NORTH LONDON SAMARITANS
REGISTERED NUMBER: CE011177
BALANCE SHEET
AS AT 31 MARCH 2025
2025
2024
Note
Fixed assets
Tangible assets
Current assets
736,786
753,159
Debtors
10
1,091
118,648
1,241
123,876
Cash at bank and in hand
119,739
125,117
Current liabilities
Creditors.. amounts falling due within one
year
{11,746)
(8,862)
Net current assets
107,993
116,255
Total net assets
844,779
869,414
Charity funds
Restricted funds
Unrestricted funds
12
12
769,102
75,677
781,521
87,893
Total funds
844,779
869,414
The Charity was entitled to exemption from audit under section 477 of Ihe Companies Act 2006.
The members have not required the company to obtain an audil for the year in question in accordance with
section 476 of Companies Act 2006.
The Trustees acknowledge their responsibilities for complwng with the requirements of the Act with respect to
accounting records and preparation of financial statements.
The financial statements have been prepared in accordance with the provisions applicable to entities subject to
the small companies regime.
The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by:
p￿arn kknrnaL*07NDw￿25ll95S￿wrL￿G+
A Mccormack
Trustee
Date:
07 November 2025
The notes on pages 17 to 26 forni part of these financial statements.
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NORTH LONDON SAMARITANS
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2025
2025
2024
Note
Cash flows from operating activities
Net cash used in operating activities
15
{5,228)
11,026
Net cash (outflow)linflow brought forward
{5,228)
11,026
Cash flows from financing activities
Change in cash and cash equivalents in the year
(5,228)
11,026
Cash and cash equivalents at the beginning of the year
123,876
112,850
Cash and cash equivalents at the end of the year
16
118,648
123,876
The notes on pages 17 to 26 form part of these financial statements
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
1.1 Basis of preparation of financial statements
The financial statements have been prepared in accordance with the Charities SORP (FRS 102)
Accounting and Reporting by Charities= Statement of Recommended Practice applicable to charities
preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK
and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
North London Samaritans meets the definition of a public benefit entity under FRS 102. Assets and
liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the
relevant accounting policy.
1.2 Income
All income is recognised once the Charity has entitlement to the income, it is probable that the
income will be received and the amount of income receivable can be measured reliably.
The recognition of income from legacies is dependent on establishing entitlement, the probability of
receipt and the ability to estimate with sufficient accuracy the amount receivable. Evidence of
entitlement to a legacy exists when the Charity has sufficient evidence that a gift has been left to
them (through kno￿edge of the existence of a valid will and the death of the benefactor) and the
executor is satisfied that the property in question will not be required to satisfy claims in the estate.
Receipt of a legacy must be recognised when it is probable that it will be received and the fair value
of the amount receivable, which will generally be the expected cash amount to be distributed to the
Charity, can be reliably measured.
1.3 Expenditure
Expenditure is recognised On￿ there is a legal or constructive obligation to transfer economic benefit
to a third party, it is probable that a transfer of economic benefits will be required in settlement and
the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs
of each activity are made up of the total of direct costs and shared costs, including support costs
involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly
to that activity. Shared costs which contribute to more than one activity and support costs which are
not attributable to a single activity are apportioned be￿een those activities on a basis consistent with
the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation
charges allocated on the portion of the asset's use.
Expenditure on charitable activities is incurred on directly undertaking the activities which further the
Charity's objectives. as well as any associated support costs.
All expenditure is inclusive of irrecoverable VAT.
1.4 Government grants
Government grants relating to tangible fixed assets are treated as deferred income and released to
the Statement of financial activities upon the completion of the relevant performance-related
conditions. Other grants that are not subject to performance-related conditions are credited to the
Statement of financial activities as the grant proceeds are received. Grants received prior to the
revenue recognition criteria being satisfied are recognised as a liability.
1.5 Interest receivable
Interest on funds held on deposit is included when re￿1vable and the amount can be measured
reliably by the Charity- this is normally upon notification of the interest paid or payable by the
institution with whom the funds are deposited.
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies (continued)
1.6 Tangible fixed assets and depreciation
Tangible fixed assets are initially recognised at cost. After recognition. under the cost model, tangible
fixed assets are measured at cost less accumulated depreciation and any accumulated impairment
losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be
included in the measurement of cost.
Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value
over their estimated useful lives, using the straight-line method.
Depreciation is provided on the following basis=
Freehold property
1.7 Debtors
Trade and other debtors are recognised at the settlement amount after any trade discount offered.
Prepayments are valued at the amount prepaid net of any trade discounts due.
1.8 Cash at bank and in hand
Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity
of three months or less from the date of acquisition or opening of the deposit or similar account.
1.9 Liabilities and provisions
Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement, and the amount
of the settlement can be estimated reliably.
Liabilities are recognised at the amount that the Charity anticipates it will pay to settle the debt or the
amount it has received as advanced payments for the goods or services it must provide.
Provisions are measured at the best estimate of the amounts required to settle the obligation. Where
the effect of the time value of money is material, the provision is based on the present value of those
amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability. The
unwinding of the discount is recognised in the Statement of financial activities as a finance cost.
1.10 Financial instruments
The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognised at transaction value and subsequently
measured at their settlement value with the ex￿ptIOn of bank loans which are subsequently
measured at amortised cost using the effective interest method.
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies (continued)
1.11 Fund accounting
General funds are unrestricted funds vthich are available for use at the discretion of the Trustees in
furtheran￿ of the general objectives of the Charity and which have not been designated for other
purposes.
Restricted funds are funds which are to be used in accordance with specific restrictions imposed by
donors or which have been raised by the Charity for particular purposes. The costs of raising and
administering such funds are charged against the specific fund. The aim and use of each restricted
fund is set out in the notes to the financial statements.
Investment income, gains and losses are allocated to the appropriate fund.
Income from donations and legacies
Unrestricted Restricted
funds
funds
2025
2025
Total
funds
2025
Total
funds
2024
Donations
15,625
15,625
4,339
20,467
25,184
2,040
23,381
Prison funding
Hall income
4,339
20,467
15,625
24,806
40,431
50,605
Total 2024
25,184
25,421
50,605
Investment income
Unrestricted
funds
2025
Total
funds
2025
Total
funds
2024
Interest income
1,073
1,073
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Analysis of expenditure on charitable activities
Summary by fund type
Unrestricted Restricted
funds
funds
2025
2025
Total
2025
Total
2024
Expenditure on charitsble activities
28,914
37,225
66,139
61,429
Total 2024
26,652
34,777
61,429
Analysis of expenditure by activities
Activities
undertaken
directly
2025
Support
costs
2025
Total
funds
2025
Total
funds
2024
Expenditure on charitable activities
28,632
37,507
66,139
61,429
Total 2024
28.251
33,178
61,429
Analysis of support costs
Total
funds
2025
Total
funds
2024
Staff costs
14,629
16,373
107
13,885
16,373
104
Depreciation
Bank charges
Contribution to Head Office
6,398
2,816
37,507
33,178
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Independent examiner's remuneration
2025
2024
Fees payable to the ChariWs independent examiner for the independent
examination of the Charitys annual accounts
1,174
1,140
Fees payable to the ChariWs independent examiner in respect of..
Preparation of the Charitys annual accounts
2,720
2,640
Staff costs
2025
2024
Wages and salaries
14,629
13,885
The average number of persons employed by the Charity during the year was as follows:
2025
No.
2024
No.
Employee
No employee received remuneration amounting to more than £60,000 in either year.
Trustees. remuneration and expenses
During the year, no Trustees received any remuneration or other benefits (2024 - £NIL).
During the year ended 31 March 2025. no Trustee expenses have been incurred (2024 - £NIL).
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Tangible fixed assets
Freehold
property
Cost or valuation
At 1 April 2024
818,651
At 31 March 2025
818,651
Depreciation
At 1 April 2024
Charge for the year
65,492
16,373
At 31 March 2025
81,865
Net book value
At 31 March 2025
736,786
At 31 March 2024
753,159
10. Debtors
2025
2024
Due within one year
Prepayments and accrued income
1,091
1,241
Creditors: Amounts falling due within one year
2025
2024
Accruals
11,746
8,862
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
12.
Statement of funds
Statement of funds - current year
Balance at
31 March
2025
Balance at 1
April 2024
Income Expenditure
Unrestricted funds
General Funds- all funds
87,893
16,698
(28,914)
75,677
Restricted funds
Hall development fund
Prison fund
781,521
20,467
4,339
(32,886)
{4,339)
769,102
781,521
24,806
(37.225)
769,102
Total of funds
869,414
41,504
(66,139)
844,779
The Hall development fund is restricted for the development and maintenance of the hall.
Statement of funds - prior year
Balance at
31 March
2024
Balance at
1 April 2023
Income
Expenditure
Unrestricted funds
General Funds- all funds
89,361
25,184
(26,652)
87,893
Restricted funds
Hall development fund
Prison fund
790.877
23,381
2,040
(32,737)
(2,040)
781,521
790,877
25,421
(34,777)
781,521
Total of funds
880,238
50,605
(61,429)
869,414
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
13.
Summary of funds
Summary of funds - current year
Balance at
31 March
2025
Balance at 1
April 2024
Income Expenditure
General funds
87,893
781,521
16,698
24,806
(28,914)
(37,225)
75,677
769,102
Restricted funds
869,414
41,504
(66,139)
844,779
Summary of funds - prior year
Balance at
31 March
2024
Balance at
1 April 2023
Income
Expenditure
General funds
Restricted funds
89,361
790.877
25,184
25,421
(26,652)
(34,777)
87,893
781,521
880.238
50,605
(61,429)
869,414
14. Analysis of net assets between funds
Analysis of net assets between funds - current year
Unrestricted Restricted
funds
funds
2025
2025
Total
funds
2025
Tangible fixed assets
Current assets
736,786
32,316
736,786
119,739
(11,746)
87,423
(11,746)
Creditors due within one year
Total
75,677
769,102
844,779
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
14.
Analysis of net assets between funds (continued)
Analysis of net assets between funds - prior year
Unrestricted
funds
2024
Restricted
funds
2024
Total
funds
2024
Tangible fixed assets
Current assets
753,159
28,362
753,159
125,117
(8,862)
96,755
(8,862)
Creditors due within one year
Total
87,893
781,521
869,414
15.
Reconciliation of net movement in funds to net cash flow from operating activities
2025
2024
Net expenditure for the year (as per Statement of Financial Activities)
(24.635)
(10,824)
Adjustments for:
Depreciation charges
Decrease in debtors
Increase in creditors
16,373
150
2,884
16,373
3,095
2,382
Net cash provided byl(used in) operating activities
{5,228)
11,026
16. Analysis of cash and cash equivalents
2025
2024
Cash in hand
118,648
123,876
Total cash and cash equivalents
118,648
123,876
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NORTH LONDON SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
17.
Analysis of changes in net debt
At 1 April
2024 Cash flows
At 31 March
2025
Cash at bank and in hand
123,876
{5,228)
118,648
123,876
{5,228)
118,648
Page 26