202￿2025 Annual Review and Accounts
SAMARITANS
North Herts & Stevenage
Charity number 1173578
2024-2025
Annual review
and accounts

2024-2025 Annual Revlew and Accounts
Contents
Dlrertors, message......................................................................................................................................................
About Samaritans......................-.
Our vision...
Our misslon..............................................-..
Our values......................
Fundraising
Fundraisin& collectlons and donations...
Grants....
Supporters .... . . .
Donatln8..........
Caller support...
External relations........................................................
Outreach and tslks....................................................
Prlson5................-...........
Recrultment, tralnlng and mentoring.....
Volunteer Support.... . ....
Financial review.
Overall..............................
Reserves.
Risk management..........................................................................................................................................
Future plans...................................................................................................................................................
Structure, governance and management......................................................................................................
Structure .....................................................................................................................,,............................................
Recrultment of trustees................................................................................................,...........................................
Governance...............................................................................................................................................................
Statement of trustees, responsibilities...................................................................................................
.10
Reference and administration- l April 2024 to 31 March 2025............................................................................ 10
Independent examinerfs report...................................................................................................................12
Respective responsibilities and basls of report.
.12
Independent examlnerfs statement........................................................................................................................12
Statement of Financial Activities for the year ended 31 March 2025.......................................................,.13
Balance sheet at 31 MARCH 2025...........................................................................................................................14
Notes tothe accounts for the year ended 31 March 2025.....................................................................................15

202￿2025 Annual Review and Accounts
Directors, message
We are dellghted to share thls review of North Herts and Stevenage Samaritans for the period l Aprll 2024 to 31
March 2025.
At the beginning of January 2025, our three interim Co-Directors stepped down. We owe them slncere thanks for
their dedicatlon and commitment in 8uidin8the branch 50 smoothly overthe preceding year.
Ourvolunteer numbers have continued to grow. Every new knstenin8 Volunteer completesthe rigorous Samaritans
Core Trainin& followed by a thorough mentoring period - and we are so grateful to all those involved who guide
and support them throughout this journey.
The branch is also sustained by the tlreless work of our Trustees, DDS, Support Volunteers, and, most importantly,
our Listening Volunteers who give thelr time so generously to be there for our callers. Together, they form the
foundation of our branch's strength. We are constantly reminded of the exceptional level of commltment shown
by everyone In our branch. Thls is reflected In the dedlcation of our Ustenlng Volunteers to thelr shifts, as well as
our growlng engagement wlth local communitles through outreach, prisons, talks, awareness activltles, and
fundralsln8. In addltlon, the many extra tasks and dutie5 carrled out by both Listening and Support Volunteers
ensure that our branch continues to thrNe.
This year has also seen valuable oirtreach activity, with volunteers delivering talks In schools, community groups,
and workplaces, raising awareness of 5amaritans' work and how we can support those in need. Alongside this,
fundraising has remained vital, and we are grateful to all who contrlbuted, from local supporters to volunteers
giving their time and creativity to raise essential funds.
A hlghli8ht of the year was the strong attendance at the Regional Branch Conference In February. Feedback from
those who attended described the event as inspirin& thought-provokin& and an excellent opportunlty to
strengthen bonds across the branch.
We would also like to recognise the incredible contrlbutlon of Sarah Graham. After the success of her Samarivans
fundraisin& Sarah created a beautlful book of all the 5amarivans paintings and sold copies to raise further funds
for our branch. We are deeply grateful for her creativity and 8eneroslty.
As we look ahead, we do so with confiden￿, knowing that our branch is sustained by the compassion,
commitment, and energy of our volunteer5. Together, we will continue to be there for anyone who needs
someone to listen.
Jo Coxon and Wen(ty Roberts
Co-branch Dlrectors and Chalr of Trustee
North Herts & Stevena8e Samarltans

202F2025 Annual Review and Accounts
About Samaritans
Samaritans provides non-judgemental emotional support, 24 hours a day, for people who are experlencin8
feelings of distress or despair, Including those that could lead to suicide. We offer our service by telephone, email,
letter and face to face, from our branches and at hospitals, schools. prisons, workplaces and festlvals, through a
network of over 21)0 branches in the UK and the Republic of Ireland.
From its base in Hitchin, North Herts & Stevenage Samaritans is a charity operatlng as a branch of Samarltans.
Whllst supporting the residents of the surrounding area, It also SUPPOrt5 the residents of the whole of the UK and
ROI via the Samaritans central calls system.
Our vi.£ion
Our vision is that fewer people dle by suSclde.
To achieve thls, we beliwie samaritans has a crucial role to play in:
Reducing the rlsk factors that make some people more likely to take thelr own Ilves.
Ensuring that people who are at Increased rlsk of suiclde are supported.
Maklng it less likely that people who do experlence sulcldal thoughts act on them; and
Reduclng the Ilkellhood that people wlll develop suicidal thoughts.
Our misslon
We're here every day and night of the year for anyone struggling to cope. We make sure people have somewhere
to turn and support when they need It most. We work wlth communitles to let people know we're here for them
and we campai8n to make sul¢ide prevention a priority.
Okjr values
Our support servlces adapt to the chan8in8 environment, but the values at the core of our Ilstenlng servlce remaln
constant:
Llstenlng - Exploring feelln85 alleviates dlstress and helps people to reach a better understandlng of their
situation and the options open to them.
Confidentlallty- If people feel safe, they are more Ilkely to be open about their feelings.
Non-Jud8emental - We want people to be able to talk to us without fear of prejudice or relectlon.
People maklng thelr own dedslons- We believe that people have the ri8ht to find their own solutions and
that tellin8 people what to do takes responsibility away from them.
Human contact- Giving people time, undivided attention and empathy meets a fundamental emotional need
and reduos distress and despair.

2024-2025 Annual Review and Accounts
Fundraising
FundralsinE.. c.ollprtlon¢ donation¢
We were able to hold 8 collections during the year across the region." at Tesco Forum Stevenage, Hltchin
railway station {Brew Monday), a series of Mostly Comedy events at Hitchin Theatre and at the Samarivans
Book Launch at Osinksy's Bar in Hitchin. We are hoping to continue to grow the team of volunteers that help
with collections to enable more to take place. In totsl, almost £2,600 was raised during the year through
collections, an important contribution towards our annual operating costs.
Two local businesses retain collecting cans for customers to donate to us and forthe 2024125 year they were:
Biggleswade Station and The Three Horseshoes in Willian.
Following on from artist Sarah Graham's fantastic Samarivans campaign in 2023, in early 2024 she proposed
also creating a book showcasing all the 200 artwork designs from artists across the UK. After months of worl
including a crowdfunding campaign, the Samarivans book was published in November 2024. Thanks to
endless promotional work and a book launch in Hitchin, all organised by Sarah, the sales of the book raised
total of £4,110.00, with every penny of profit donated to North Herts & Stevenage Samaritans.
In general, we are seeing an increased use of charity platfomis for donations and envisage this will continue
to be an important way for us to raise money for the branch.
The value of local support cannot be expressed sufficiently• but we would Ilke to acknowledge this on behalf
of all our volunteers and the people that benefrt from the service we provide.
Thanks also to those who are taking a few extra seconds when ordering shopping on the internet to enable
the branch to receive a contribution from many retailers. To do this, you can use Easyfundraisin&
www.easyfundralsing.org.uk. Web users have also donated via searching online for North Herts & Stevenage
Samaritans.
Thanks to everyone for your loy•l suppor¢ whl¢h has enabled our branth to remaln fully operatlonal.
Grants
We were very fortunate to once a8ain recerve an unrestricted grant from Hertfordshire County Council whlch will
help us to cover our operating costs and continue to perform and extend the outreach services the Branch offers.
In addttion, restrirted grants out of the Locality 8ud8ets were allocated by Keith H05kins and Rlchard Thake, which
will be made available for the proposed refurbishment of the Branch property.

202￿2025 Annual Review and Accounts
Supporters
We are very grateful to all the individuals and organisations that help us to carry out the work we do, whether it
be through helping with collections. sponsorship and donations, or regular giving.
Donating
If you would like to help us. you can donate:
By banktransfer
Account name.. North Herts & Stevena8e Samaritans
Account number: 63678547
Sort code: 20-05-73
Please quote your name as refereno.
By cheque
Please make your cheque payable to'North Herts & Stevenage Samarltsng and send It to our branch address., 5
Nuns Close, Hitchin, SG5 IEP.
By text message
Text SAMSLOCAL 3 to 70460 to donate £3.
Texts cost £3 plus one standard rate message and you'll be optin8 in to hear more about our work and fundraislng
via telephone and SMS. If you'd like to 8ive £3 but do not wish to receive marketin8 communlcations, text
SAMSLOCALNOINFO 3 to 70460.
Caller support
In the year to 31 March 2025, our dedicated volunteers have taken over 20.(￿ calls, spending around 5,500 hours
on the phone as well as respondln8 to 61x1 drfferent chats over 85 online chat shifts.
In our branch we currently have approximately 120 listening volunteers and are always striving to recrult more.
There are two listenin8 volunteers on each shift. and we usually average around 40 shifts per week. The greatest
demand from callers, in relation to volunteer availability, is the night shifts, therefore we have changed the night
shift times to predominantly alternate between 23pm-2am, 3am-6am and 5am-8am. In addition, we have 2-3
Online Chat shifts per week.
As always, we are infinitely grateful to our listening volunteers, each of whom devotes at least three hours per
week listening to our callers, whlch includes one night shift per month.

2024-2025 Annual Review and Accounts
External relations
Outreach and talks
This year our outreach team ha5 been actively engaging Wlth the local community to raise awareness of
Samaritans, support and ensure no one faos difficulties alone.
We have connected with commuters and staff at the local train station5. Post incident support at local stations
has provided vital presence and care following challengin8 events. 5UPPOrtin8 both staff and the public.
In January we marked Brew Monday at Stevena8e station, encouraging conversations and reminding people that
we are always there.
Our monthly vlslts to Lister Hospltal offer awareness and support to patients. vlsltors and staff.
We contlnued to offer talks and ran awareness actlvttles at North Herts College and attended Stevenage Fire
statlon,
At the start of the year we tralned 17 new outreach volunteers, Strengthening our team and Increasing our
capacity to reach more people. Through these artivities we have connerted wlth hundreds of local resldents
ensuring that Samaritans remains a trusted source of support when it is most needed.
Prison5
People in prison are significantly more likely to die by suicide. For over 30 years, Samaritans has been workin8 In
partnershlp wlth the prison ser¥ices to support thlsvulnerable group.
The Listener Scheme started In 1991 In Swansea and Is a peer-support scheme for prisons. Llsteners are prlsoners
who provide confidentlal emotional support totheir peers who are 5tru881in8to cope orfeeling suicidal. They are
specially selected and trained for the role by our volunteers. knsteners save lives, reduce self-harm and help those
In emotional dlstress by 8lvln8 them a confidential, non-judgemental Ilstening ear.
Together with colleagues from the Cambridge branch, some of our volunteers vlslt Littlehey Prlson in
Cambridgeshire on a weekly basis. We recruit, train and support the Listener team, helping them do their job as
well as promotlng the work we do jointly with them to both prisoners and prison staff. We also work closely with
the Safer Custody Team to address any issues and ensure the smooth runnin8 of the Listener Scheme and Its
sustainability for the future.
Over the past 12 months, we have recruited and trained 12 new Listeners into the team and have run several
Continuous Development sessions. We have also organised a'Family Da( where the famllles of our Llsteners were
invited in to meet the team and enjoy a performance from the prison cholr.

2024-2025 Annual Revlew and Accounts
Recruitment, training and mentoring
This year. we introduced a strurtured yearly calendar to support and streamline our recruitment process. The
calendar include5 three information evening5 annually, each followed by a recruitment and interview day, and
then the start of coretrainin8. This approach allows existingvolunteersto plan aheadforwhen their support might
be needed, gives potential volunteers clear timelines for the process, and ensures everyone is aware of training
commitments from the outset. We have successfully recruited between 8 and 12 new volunteers in each round,
with most going on to complete core training and mentoring.
We are now updating the fonnat of our recruitment dayto better align with EDI (Equality, Diverstyand Inclusion)
principles, ensuring everyone has an equal opportunity to succeed. At the same tlme, we are keeping the most
valued elements: particularly the opportunity for potential volunteers to meet and get to know one another, and
to explore, in a practical way, the principles and expectations of being a Samaritans volunteer
During the 2024-25 flnanclal year, 21 new volunteers progressed through our Initial (CORE) trainlng whlch ran
three tlmes In the year. This involves six weeks of intensive training and homework, Including online modules,
which make up our 'Core' traSnin8. After some weeks of mentored shifts, those new volunteers regroup to
complete three weeks of 'Embeddln¢ trainin& which includes discussions around calls they have taken and their
experiences on initial shtfts.
We Current￿ have 46 mentors, with roles divided between Key Mentors and those undertaklng one-off Support
Mentoring shlfts.
During the 2024-25 financial year, a total of 21 volunteers have elther completed or are currently undertaklng
the mentoring process to become full Listening Volunteers. Thls has Involved 21 Key Mentors providin8 the
guidance and 5UPPOrt required. The Training team have trained 8 new mentors, and we have another group of
Llstening Volunteers for the next Mentor trainin8.
Belng mentored Is an Important part of the tralnlng process. The mentorln8 phase supports volunteers as they
progress from being new trainees to freelan￿ listeners and, ultimately, to fully independent Listening
Volunteers. This stage ensures that mentees are well supported, gain confidence, and are prepared to handle
calls effect5velv.
We have a duty of care to both our mentees and ultimately, to our callers.
Volunteer Support
The Volunteer support team aims to have regular and meaningful contact with all our volunteers, whether they
are on leave of absence or actively in branch. We maintain close contact wtth those on leave and, when timely to
do so, help facilitate a smooth return to shrfts. Our goal is that every volunteer will feel valued, supported and
fully connected to the organi5ation.

202￿2025 Annual Review and Accounts
Financial review
Ovpr?11
The charity's financial activities are shovm on page 12 of thTs report.
The net expenditure for the year was £6.056 (2024: £41,334 net income) comprlsing of total Income of £34,748
{2024: £87,408) and total expendlture of £40.80412024: £46,074).
The decrease in Income wa5 in line with expectations given the unusually high income in the previous yearwhich
had been due to two substantial fundraising events during the year: the National Walk and Samarivans. The charity
continues to receive generous levels of donations through online platforms and collertions, wlth the continuation
of the Samarivans fundraising initiative also contributing to the Cu￿nt year's Income.
The reductlon In expendlture was drlven lar8ely bythe cost of generating funds of £5,70512024: £10,826) reducin8
In Ilne with the reduction In fundraising events. Support costs of £14.467 (2024: £13,602) and expenditure on
charities of £20,63212024: £21,646) have remalned comparable year on year.
The statement of financlal position shows the funds of the charity whlth prtmarlty Comprlse of flxed assets, fixed
asset investments and cash at bank. Interest received from fixed asset investments of £2,63312024: £2,811} was
In line wlth expectatlons and the continued condltions of the bond market resulted in a marginal falr value loss of
£1,59412024: £952).
The total fund balance as at 31 March 2025 was £118.730 {2024: £126,3801, wlth £100,329 of this (2024., £108,779}
representing general funds, made up of both designated and undesignated portions. The closing balance on the
undesignated and desi8nated funds are £74,S70 {2024: £79,058) and £25,75912024: £29,721) respectlvely. The
designated fund continues to be held for the purposes of property ￿fUrb1shrnent. Following the receipt of
restrirted grants the charity now also holds £800 of restritted reserves held specifically for the renovation of the
branch property.
The tltle to the current freehold premlses is held by Samarltans as custodlan trustee and the charlty, subject to a
trust deed In respett of Its premises.
Reserves
The Trustees revlewed the Flnanaal Reserves Policy In the year since the last revlew and confirmed the continued
policy of holding a mlnlmum level of six months and a maximum of 18 months of undesignated reserves, to allow
the Branch to continue operatin8 Without financial income for that period without releasin8 long-term reserves
or requiring assistance from SCO. This has been monitored on a regular basis. The Trustees will continue to review
the reserves policy on an annual basis. In the period from March 2024, the Trustees have taken full account of the
Charity Commission advice on the use of reserves. Cash flow projections indicate that North Herts & Stevenage
Samaritans will end the financial year (2025-26) with unrestricted funds above the minlmum reserves level.
Risk management
The trustees have a duty to identify and review the risks to which the charity is exposed. At their meetings, they
carry outthls dirtyand ensure appropriate contro15 are In plao and any necessary action istaken to mitigate such
risks. The risk register is reviewed regularly by Trustees at, or otrtside of. their meetings.
We operate outreach actrvities under guidance provided by SCO and risk assessments are completed for all such
activities.

202￿2025 Annual Revlew and Accounts
Future plans
Cash flow estlmates Indicate that North Herts & Stevenage Samaritans will maintaln the minimum resenies level
throughout 2025-26 whilst meeting all financlal commitments.
Our outreach artivities and fvndraising are still not fully resourced and is an area to focus on in the coming year.
The Trustees and leadership team hope to be able to increase capactty within our exlstlng building and are
exploring this option.
Structure, governance and management
Structl) re
North Herts & Stevenage Samaritans became a charltable Incorporated or8anlsatlon {CIOI, governed by
constitution, on 22 June 2017. Trustees have a Ilmit of six-year terms. except the Director, who serves a three-
vear term, whlch can be extended by up to 12 months by the approval of SCO'S board of trustees.
The day-to-day operatlon of the activlties of the Branch are controlled by the two Directors, with the sUPPOrt of
Deputy Dlrectors. The Directors are appolnted by the Branch Committee, under the recommendation of a
consensus of the members of the Branch and with approval from SCO.
The Trustee Committee is responsible for fundraisin& the approval of expenditure, and the maintenance of the
Branch premises and equipment. Committee member51Tru5tee5 are either elerted or ex officio and serve as
Trustees for a period of no more than six years. Ex-ofFicio committee members are appointed or stsnd down at
the Annual General Meetin8 each year.
The Trustees meet at least six tlmes a year. Trustee meetlngs in the year have used Zoom or been In-person, In
accordance with constitutional and legal requirements.
Recrultment of trustees
A team of three Co-Dirertors had been elected on an interim basis for l year and remained in p05t until 31
December 2024. It was felt that a team of Co-Directors was the perfett blend and 3 Co-Directors took over on 1st
January 2025,
Unfortunatelyi due to unforeseen Circumstan￿ one Director resigned in March 2025, however the remalning
two Directors agreed to continue.
New Trustees are identified either through an open recruitment from the membershlp base. or by
recommendation orselertion for their skill and abilities. Appointment5 are subjerttothe approval of a quorum of
members. On appointment, new Trustees are provided with the information recommended by the Charity
Commlsslon. They receive Samarltans-specific trainin& as well as access to general trustee trainin& as part of thelr
indurtion.
Over the 12 months of this review, the trustees carried out regular reviews of Samaritans standard policies, as
required by SCO, and were able to adwse to SCO that we are adhering to central guidance regarding governance,
finance, data protection, safeguarding and health and safety. We developed a fundraisin8 Strategy and reviewed
our data protection and finance policie5.
North Herts & Stevenage Samaritans does not employ professional fundraisers in anycapacity, and no complaints
regarding fundraising were received for the period of this review.

202￿2025 Annual Review and Accounts
Statement of trustees, responslbilities
The Trustees are responsible for preparing the Tru5tees' Review and the accounts, in attordance with applicable
law and United Kingdom accounting 5tandard5 (United Kingdom Generally AC￿pted Accounting Practice). The law
appllcable to charities in England and Wales requires the trustees to prepare accounts for each financial year that
give a true and fair view of the state of affairs of the charity and of the Incoming resources and appllcatlon of
reSoUr￿s, including the income and expenditure for that period. In preparing these accounts, the trustees are
required to:
selert suitable accounting policie5 and then apply them conslstentty.
observe the principles in the Charttie5 SORP.
make judgements and estimate5 that are reasonable and prudent.
state whether applicable accounting Standards have been followed. subjert to any materlal departures
that must be disclosed and explained in the a¢counts,' and
prepare the accounts on a going concern bashs unless it Is inappropriate to presume that the charlty wlll
contlnue in operation.
The Trustees are responslble for keeplng proper a¢countln8 records that disclose wlth reasonable accuracy at any
time thefinanclal posftion of the Charityto enablethem, as a matter of good practice, to ensure thatthe accounts
comply wlth the Charlties Act 2011, the Statement of Recommended Practi￿{soRp 2019) applicable to charltles
prepar5n8 thelr accounts In accordance withthe Financlal Reportingstandard appllcable In the UK and Republlc of
Ireland (FRS 1021. They are also responsible for safe8uardln8 the assets of the Charity and hence for taklng
reasonable steps for the prevention and deteecion of fraud and other Irregularities.
Re.f@rpnrp 2nA gelminit+r>tion - I 11,?r;12024 to 314lr rch 2025
North Herts & Stevenage Samarltans- reglstered charlty number 1173578
The committee members who served as Trustees in the year were as follows:
Slmon Couzens
Dlrertor
Appolnted 5 January 2024, resigned l January 2025
CowDirector Appointed l January 2025, resigned 18 March 2025
Co-Dlrector Appointed l January 2025.
Appolnted 31 January 2020, re-appolnted 23 september 2024
Appointed 3 Sept 2019, re-appointed 23 September 2024
Appointed 14 April 2021. re-appointed 23 september 2024
Appointed 14 April 2021, re-appointed 23 September 2024, resi8ned 4
June 2025
David Bloomfield
Jo Coxon
Graham Sutton
Alan Chaney
Kate Adams
Secretsry
Tim Coulson
Karen Prortor
Appointed 28 November 2022, re-appointed 23 September 2024
Appointed 28 November 2022, re-appointed 23 September 2024,
resigned 27 February 2025
Appolnted 16 September 2023, re-appointed 23 September 2024
Co-Director Appointed l January 2025.
Rachel Campbell
Emily Bryan
Wendy Roberts
Treasurer
io

202￿2025 Annual Review and Accounts
Charlty bank account
Barclays Bank. Leicester. LE87 2BB
Independent examiner
Tara Aldwin ACA. FKCA Ltd, 260-270 8utterfield, Great Marlings, Luton, LU2
8DL
(Appointed 16 September 20221
Charity registered address
5 Nuns Close, Hltchln, Herts. SG5 IEP
Contact telephone number
01462 654517
WebsSte
www.samaritans.or8lbranches/hit¢hln
The Trustees declare that they have approved the Trustees, Review up to and including page 11.
Slgned on behalf of the Charit¢s Trustees:
Si8ned..
{si8nature of authorised person)
Date:
Jo Coxon, Chalr of Trustee Board {name and position of authorlsed perwn)
Signed:
- (signature of authorised person)
Date:
0211112025
Emlly Bryan, Treasurer (name and position of authorised person)
li

2024-2025 Annual Rev5ew and Accounts
Independent examinerfs report
to the trustees of North Herts & Stevenage &imaritans
I report to the trustees on my examination of the accounts of North Herts and Stevenage samarltan51.the chariv)
forthe year ended 31 March 2025.
Respective responsibilities and basis of report
As the charity trustees of the Charlty, you are responsible for the preparation of the accounts In accordance with
the requirements of the Charities Act 2011 (the Artl.
I report in respect of my examination of the charivs accounts carried oirt under Section 145 of the 2011 Art; and
In carrying Out myexamination I have followedtheapplicable directlonsgiven bythe Charitycommissioners under
Sectlon 145151 (b) of the act.
Indepprdpnt )Y2r.,!icrfr st*+errfent
I have completed my examinatlon. I confirm that no materlal matters have come to my attentlon in connertlon
wlth the examinatlon 8lving me cause to believe that:
accounting records were not kept In respect of the Charity as requlred by sectlon 130 of the Act; or
the accounts did not accord with those records- or
the account5 do not comply with the applicable requlrements concerning the form and content of the
accounts set out in the Charities (Accounts and Reports) regulations 2008 other than any requirement
that the accounts give a true and fair view which Is not a mattèr considered a5 part of an independent
examinatlon.
I have no concerns and have Come across no other matters in connection with the examlnation to which attention
should be drawn In thls report In order to enable a proper understandlng of the accounts to be reached.
Tara Aldwln ACA
FKCA UMrrED
Chartered Accountants
26L￿270 Butterfield
Great Marlings
Luton
LU2 8DL
Date:..........................
12

202￿2025 Annual Review and Accounts
Statement of Financial Activities for the year ended
31 March 2025
cover Desl8nated
fund zeneral fund
Restrlcted Unrestrlcted
8eneral lund general fund
2024125
2023124
Total funds Total funds.
Incomln8 resources
from generated funds
Note
Donatlons
11,525
11,S25
16,152
Chrlstmas cards
3(Kl
300
229
Interest Income
Generated Income, Includln8
from Friends of Samaritan5
2,633
2,633
2,811
8,470
8,470
48,200
Grants Income
11,020
11,820
18,416
1,600
Glft Ald
Total Incomln8 resources from
char6table artlvltles
34,748
87,408
Costs of generatlng funds
5,705
5,705
10,826
Charltable actlvltles
20,632
20,632
14,467
21,646
Support costs
9,979
13,602
Totsl resourus expended
36,316
46,074
Net surplu51(deficlt)
14A88)
(2,368)
(6,056)
41,334
Loss on Investment
{1,5941
{1,5941
19521
Net movement In funds
13,962)
29,721
(7.650)
126,380
40,382
85,998
Funds brought forward
17,601
79J158
Funds transfer
Funds carrled forward
17.601
74,570
25.759
118,730
126,380
*AII funds held and all fund movements durlng the comparative period were unrestrirted funds.
13

2024•2025 Annual Review and Accounts
Balance sheet at 31 MARCH 2025
31 Mar 2025
31 Mar 2024
FIXED ASSETS
Tan8lble assets
Building renovation- cost
Building rer￿vatiOn- accumulated deprLYiation
Freehold property- cost
Office equipment
Le55 accumulated depreclatlon on office
ui
rnent
14,808
14.808
114.8081
17,601
23,062
117.5491
(14,8081
17,601
19,193
116,276)
Total tan8lble assets
FSxed asset Investment
23,114
70,895
20,518
69,856
Total fixed assets
,374
CURRENT ASSErs
Cash at bank and In hand
Barclays Communlty Account 63678547
Total cash at bank and In hand
Stock
Debtors
30,607
30,607
325
1,588
32,520
46,615
46,615
2,965
49,580
Total current assets
CREDrroRS: AMOUNTS FALUNG DUE WITHIN ONE YEAR
Accounts payable
Accruals
1,422
5,560
6,377
8,014
Total credltors: amounts
fallln8 due wlthln one
year
13,S74
Net Current amets
Totsl assets less current Ilabllltles
Net a55ets
24,721
118.730
118.730
36,006
126,380
126.380
CAPITAL AND RESERVES
Designated fund5
Restrlcted funds
Fixed asset cover fund
General funds
74,570
79.058
17,601
25,759
118.730
17,601
29,721
Total capltal and reserves
126.380
2nd November
These flnancial statements were approved by the trustees on ................................. 2025 and signed on their behalf
by:
(Jo Coxon, Chair of Trustees)
(Emily Bryan, Treasurer)
14

2024-2025 Annual revlew and accounts
North Hert5 & Steveno9e
Notes to the accounts for the year ended 31 March 2025
Accountlng pollcies
lal Basls of preparlng the financial accounts
The financial accounts of the charitable company, which ￿ a public benefit entlty under FRS 102, have been prepared in
accordance with the Charities SORP {FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended
Prartice applicable to charitie5 preparin8 their accounts in accordance with the Financial Reportln8 Standard applicable
in the UK and Republic of Ireland IFRS 1021 (effective l January 20191,, Financial Reporting Standard102 The Financial
Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Companies
Act 2006. The Financial accounts have been prepared under the historical cost convention.
The presentation currency of the finandal accounts Is the Pound Sterllng (£1
The Charity meets the definitlon of a publlc benefit entlty under FRS 102.
The charltable company Is a company Ilmlted by guarantee and has no share capital
The Trustees conslder that there are no materlal uncertalntles about the Charlty's abllity to continue as a 8oln8 concem.
Ib) Voluntary Income re¢eSved by way of donations and gifts is Included in the ststement of financial actlvlties ISOFAI when
received. Gifts in kind are valued and brought in as income.
Ic} Gross fund-raisin8 income from events or8anised by the charity itseff is included in the SOFA when recelved. Where
deemed material, fund-raising proceeds not yet received by the charity at the yearend have also been taken to Income
at the trustees, estimate of likely receivable amount.
Idl Covenant, 8ift aid and other income received by the charlty In respect of whlch a clalm for payment of tax has or wlll be
made 15 gr055ed up for the tax recoverable and the gross amount recognised in the SOFA.
lel Income from le8acies is included in the SOFA when recelved or when the trustees are satlsfied the charity has a legallv
enforceable right of receipt of a conservatively measured sum.
In Revenue grants for Immedlate financial support and asslstance are recognlsed In the SOFA on receipt and on satlsfactlon
of pre-condltlons.
181 Net fund-ralsln8 Income ralsed by Frlends of North Herts & Stevenage Samaritans is recognlsed In the SOFA on receipt bv
the charity as part of the Friends overall contribution, and the associated fund-raising costs separately dlsclosed In a note.
(h) Premlses overheads are aggre8ated and allocated to the varlous functional artivitles of the charity on a percentage basls
determlned by the trustees and disclosed in a note.
111 Any costs which cannot be specifically Identified to another funrtionèl artNity of the charty are included In the
mana8ement and administration function.
Ul Depreciatlon Is provided on all tan8ible fixed assets of material value held by the charlty for Its own use on a stral8ht-Ilne
basls so as to wrlte off thelr cost over thelr estimated useful lives as follows:
Freehold property
Building renovatlon costs
20% p.a.
Office equipment and furniture
20% p.a.
Ikl No provision for taxation is included in the accounts as the charity is entlded to the exemption from tax afforded by
Section 505 of the Income and Corporation Taxes Act 1988.
15

2024-2025 Annual review and accounts
North Herts & Steveno9È
Accountlng pollcies (continued}
11} Funds held by the charity are either:
Unrestrirted general funds
discretion of the Trustees.
these are funds that can be used in accordance wrth the charltable objettives at the
Deslgnated funds- these are funds set aside bythe Trustees out of unrestricted general funds for specific future purposes
or projects.
Restricted fund5-these are funds than can onty be used for partlcular restricted purposes within the oblects of the charlty.
Restrictions arise when specified by the donor or when funds are raised for particular restritted purposes.
16

2024-2025 Annual review and accounts
North Herts & Stevenage
2024125
des18nated
2024125
2024125
unrestrkted
202412S
2023124
total
restricted
I. PREM15E5 OVERHEADS
Rates and water rates
347
347
311
Power and heat
2,462
2,462
2,197
Repairs and renewals
aeaning and housekeepSn8
Equipment repairs and renewa15
1,858
1,858
1,906
2,826
2,826
3,427
197
197
532
IT5UPPOrt
2,978
2.978
2,387
Offlce, telephone and postage
Insurance and legal costs
Operatlng lease fees
200
2CK)
285
991
i¢J)
100
100
Total for the year
Allocated to:
12.012
12,012
12,136
Cost of 8eneratln8 funds
Charltsble actlvltles
1,202
1,202
1,214
9,608
9,608
9,708
Governance costs
1,202
1,202
1,214
Total allocatlons for the year
12.012
12,012
12.136
2. COSTS OF GENERATING FUNDS
Share of prem15es overheads (see detall 11
Dlrect costs relatln8 to fundraising actlvltles
Total for the year
1,202
4,503
1,202
4,503
1,214
9,612
5.705
5,705
10.826
3. CHARITABLE AcnvmES
Support line telephone
Volunteer travel expenses
Volunteer training
Outreach
Prison visit costs
Conference fees
Contribution to SCO support costs
Total a¢tlvttles
Share of premises overheads (see detail l)
Total for the year
1,442
176
1,442
176
1,666
434
625
625
160
1,517
209
160
594
1.517
2,049
S,224
1,762
11.938
9.708
4,5(K)
11,024
4.500
11.024
9.608
20.632
20.632
21.646
17

2024-2025 Annual revlew and accounts
North Herts & Stevenoge
Z024125
designated
2024125
2024125
restrl¢ted unre5trfrted
2024125
2023124
total
4. SUPPORT cosrs
Independent exarniner's fee
Printin& stationery & photocopying
Professional fees
Depreciation expense
Gifts and sundry expenses
Salaries
Payroll processlng fees
Meeting costs
Total artlvltles
Share of premlses overheads {see note 2)
Total for the year
1,795
1,795
1,744
4,488
1,273
244
1,900
1,204
156
1.273
244
5,005
240
5,005
240
6,348
220
220
850
13.265
1,202
14A67
12,388
1,214
13.602
1.202
9.979
2024125
20Z3124
5. STAFF COSTS
Salaries
5,1)05
6,348
No employee recelved emoluments In excess of £60,LKK).
6. TANGIBLE FIXED ASSETS
Freehold
property
Bulldlng
renovatlon
Offlce equlpment
& furnlture
Total
Cost
At l April 2024
Additions
Disp05als
At 31 March 2025
Depreclatlon
At l Aprll 2024
Char8e forthe perlod
D15posals
At 31 March 2025
17,601
14.808
19.193
3,869
$1,602
3,869
17,601
14.808
23.062
55A71
14,808
16,276
1,273
31,084
1,273
14,808
17.549
32,357
23,114
20,518
Net book value
31 March 2025
17.601
5,513
31 March 2024
17,601
2,917
18

2024-2025 Annual review and accounts
North Herts & Stevenage
7. LISTED INVESTMENT FUNDS
Cost
Market value
At l Aprll 2024
Investment income
48,148
69,856
2,633
11,5941
70,895
Change in marketvalue
At 31 March 2025
48,148
8. DEBTORS
2024125
2023124
Trade debtors
Prepayment5 and accrued Income
Sundry debtors
Total debtors
1,700
1,608
1,020
508
3.308
9. CREDITORS
2024/Z5
2023124
Trade creditors
Accruals
1,422
6.376
5,560
8,014
Total credltors
13.574
10. TRusfEES' REMUNERATION AND EXPENSES
The Trustees recelved no remuneration In respect of the flnanclal year ended 31 March 202512024- £Nill. Durlng the year,
there was no relmbursed travel cost Nil12024 - £651, postage and statlonery £96 {2024 - £29}, Cleanlng and housekeeping
£59012024- £Nill and meeting costs £2012024- £731. It is the pollcy of the charity to reimburse in full all expenses properly
Incurred by Its volunteers in connection with its charitsble activitles.
11. INDEMNITY INSURANCE
Samarltsns has centrally afferted professional indemnlty insurance to protect employees, trustees, members of the
charity's management committee and other volunteer members of all Samaritans branche5.
12. DESIGNATED FUNDS
Flxed asset cover fund- represents funds deslgnated to cover the cost of the charws freehold property,
Designated general funds- represents funds designated for Projects and improvements beyond normal annual expendlture.
Restricted funds- represents funds for renovation of the branch property.
13. RELATED PARTY TRANSAcnoNS
There were no related party transactions for the year ended 31 March 2025
19

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