Registered�n�mber:�08407852 ## **HEALTHWATCH�ISLINGTON DIRECTORS'�REPORT�AND UNAUDITED�FINANCIAL�STATEMENTS FOR�THE��EAR�ENDED�31�MARCH�2021** D�S�B�rge�&�Co�Ltd ## **H�����������I�������� D��������'�R����������U���������F���������S��������� F���T��������E�����31�M�����2021** ## **C�������** ||**P���**| |---|---| |Compan�Information|1| |Directors'Report|2| |Acco�ntant'sReport|3| |IncomeandE�pendit�reAcco�nt|4| |BalanceSheet|5| |NotestotheFinancialStatements|6�7| |Thefollo�ingpagesdonotformpartofthestat�tor�acco�nts:|| |DetailedIncomeandE�pendit�reAcco�nt|8| **H�����������I�������� C�������I���������� F���T��������E�����31�M�����2021** |**D��������**|MsRosal�nDa�ies| |---|---| ||DrAnniePannela�| ||DrJanaWitt| ||MrRalphH�ghes| ||DrElenaMiranda| ||MrsAngelicaLarkin| ||MrsJ�dithB�rne| |**S��������**|MsEmmaWhitb�| |**C������N�����**|08407852| |**R���������O�����**|6­9ManorGardens| ||London| ||N76LA| |**A����������**|DSB�rge&CoLtd| ||CharteredAcco�ntants| ||23ChilternDri�e| ||S�rbiton| ||S�rre�| ||KT58LP| Page�1 Healthwatch Islln9ton Company No. 08407852 Dirertors. Report For The Year Ended 31 March 2021 The dlre£tors present thelr report and the f*nan¢tal #*ernents for the year ended 31 P4arth 2021. stst£m•nl ol Dlr•ctor*' R•4>onslblllti The tjirettors are responsib￿ for weparing the ts"rectW5' Aewt the financial ststements ITr accordance with applicable law nd regulatlons. Company law requires the directors tts pre4wre financi￿ sLatements for each financi￿ ¥ear. Under thal law the dirertors have elected to prepare the finandal statements In aCCo￿ance w6th United Kingdom Generally Accepted Accounting Practice (United Klngdorn Accountlng Stant1ards and applScable lawl. Under company tsvi the dlrecrors must not approve the financial statements unles5 they are 5ètisfied that they give a true and tsir View of the state Df affairs ol the company and of the Surplus or deficit of the tOM￿n¥ that perfjod. In preparin9 the finand•l statements Ihe directors are requlred to: seled SUItab￿ ac(ountlng r4)Ides and then oppty them t￿￿stent￿. • make judgments and accountlng eS￿rnateS that are reasonable and prudent,. prepare the finon¢ial statements on the g￿n9 ccficern boss unth rt 1$ Inapproprt)te to presume thal the ccmpany wlll ontinye in txtsine￿. The directors ore responsib￿ for keeging adequate acctyjntlng recor05 thot #re svfffcient to show and explain the cornpany's transactlon5 and dlxlose with ¥easonable accuracy at any Ume the finandal position of the company and enable them to ensure that the financial st•remenrs cornp￿ with the ConVn￿ Ad 2006. They are also respOn￿￿e for safeguarding the a55ets of the company and hence for tsklng reasonab￿ 5tep5 lor the preveniim detertlon of fraud and (ther 1rregulartt1￿. Dlr•ctorB The dirertor$ who held dfice durtng the ye•1 were M folows: M5 Rosalyn Davles Dr Annie Pannelav Dr Jènè Wltt Mr Ralph Hughe$ Dr Elena Miranda Mrs Angeli￿ Larkln Mrs judlth 6yme PPIJINTEO 2610512020 APPOINTED 2610512020 Sm•ll C•mp•ny Aul•• Thls repDrt has been wepared In accord￿ce wlth the w0v1￿On$ re￿n9 to ¢omp•nles subJe¢r to the smjll companle5 reglme within Part IS of the Cornwnies A¢L 2006. On behaw Erf the bo) jana Wltt Dirertor 0310012021 Page 2 ## **H�����������I�������� A���������'��R����� F���T��������E�����31�M�����2021** In�accordance��ith�the�engagement�letter�dated�,�and�in�order�to�assist��o��to�f�lfil��o�r�d�ties��nder�the�Companies�Act�2006, �e�ha�e�compiled�the�financial�statements�of�the�compan��from�the�acco�nting�records�and�information�and�e�planations��o� ha�e�gi�en�to��s. This�report�is�made�to�the�directors�in�accordance��ith�the�terms�of�o�r�engagement.�O�r��ork�has�been��ndertaken�to�prepare for�appro�al�b��the�directors�the�financial�statements�that��e�ha�e�been�engaged�to�compile,�to�report�to�the�directors�that��e ha�e�done�so,�and�to�state�those�matters�that��e�ha�e�agreed�to�state�to�them�in�this�report�and�for�no�other�p�rpose.�To�the f�llest�e�tent�permitted�b��la�,��e�do�not�accept�or�ass�me�responsibilit��to�an�one�other�than�the�Compan��and�the�Compan�'s directors�for�o�r��ork�or�for�this�report. Yo��ha�e�ackno�ledged�on�the�balance�sheet�as�at��ear�ended�31�March�2021��o�r�d�t��to�ens�re�that�the�compan��has�kept proper�acco�nting�records�and�to�prepare�financial�statements�that�gi�e�a�tr�e�and�fair��ie���nder�the�Companies�Act�2006.�Yo� consider�that�the�compan��is�e�empt�from�the�stat�tor��req�irement�for�an�a�dit�for�the��ear. We�ha�e�not�been�instr�cted�to�carr��o�t�an�a�dit�of�the�financial�statements.�For�this�reason,��e�ha�e�not��erified�the�acc�rac� or�completeness�of�the�acco�nting�records�or�information�and�e�planations��o��ha�e�gi�en�to��s�and��e�do�not,�therefore, e�press�an��opinion�on�the�financial�statements. ## **D�S�B�����&�C�** 03/06/2021 D�S�B�rge�&�Co�Ltd Chartered�Acco�ntants 23�Chiltern�Dri�e S�rbiton S�rre� KT5�8LP Page�3 ## **Healthwatch Islington** ## **Year ended 31 March 2021** ## **Directors Report** Healthwatch lslington is a Charitable Company Limited by Guarantee, set up in February 2013. lt is led by a Board of Trustees, has a staff team made up of five people and a volunteer team of around 20. We are here to influence health and care commissioning in and around lslington and to provide local residents with information about local services and their rights to access those. We are part of a network of Healthwatch organisations across England. We are working for the best health and social care for local people We aim to: - collect knowledge that reflects the diversity of needs and experiences within the borough and encourage people to feedback their honest views on services, - use the evidence we gather to influence service delivery, provision and commissioning for the benefit of local people to improve their experience, - reach out to and empower our local community to be informed about and involved in local services and exercise choice in taking up services, including supporting them to get on-line to do this - support the independent assessment and audit of local services. ## **2020-21 Activities and Achievements** During the pandemic we’ve adapted how we work and supported our partners to do the same. We are committed to engaging our residents using new ways, and old ways, to safely hear your views and help you access services. We know many residents continue to experience very difficult times during the current crisis and that inequalities have exacerbated the impacts. We have focused on providing residents with good quality information about Coronavirus, access to services, and vaccinations. We’ve hosted a range of events attended by over 450 residents and voluntary sector partners. We’re looking at the data on who attended so we know who we missed and who we need to work harder to reach out to. We’ve offered phone-based signposting advice and information support to over 240 residents. In addition, we worked with our Diverse Communities Health Voice partners to provide reliable information about the pandemic to 680 residents from communities whose first language is not English. We’ve adapted our digital inclusion support, offering one-to-one and group sessions remotely to over 130 people. We continue to work with our partners to ensure this work has reach. We also ran several workshops for voluntary sector colleagues to help them to move services online and support residents to access them. Our safeguarding framework for remote digital support has received recognition from Digital Unite and Good Things Foundation, and our Digital Champion volunteer David Mallory won Islington Volunteer of the Year. Whilst we recognise that digital is not for everyone, we are keen to work with borough partners to ensure that help is made available to those who are interested but need support to get online. We’ve been researching the barriers to getting online. Many residents lack skills and confidence and we are supporting them to access well-being tools, understand internet safety, and to attend our virtual health information workshops. We have worked with Healthwatch colleagues in Brighton, Healthwatch England and the Consultation Institute to develop engagement tools for working with residents who are not online. We’re taking a leading role in tackling inequity and discrimination co-chairing the Challenging Inequality workstreams of the borough’s Fairer Together Partnership Board and All Age Mental Health Partnership Board. We also represent North Central London Healthwatch and the Clinical Commissioning Groups Patient, Public Engagement and Equality committee. We are committed to bringing resources in to our Diverse Communities Health Voices partnership to ensure that residents supported by grass-roots organisations get access to services through these partners. This year we raised over £70,000 for our partners. See more about our partners here: - https://www.healthwatchislington.co.uk/our partners We’ve also evaluated Maya Centre’s remote therapy services, gathering and analysing feedback from staff and service users on their experiences of virtual counselling during the pandemic. We focused on their person-centred approach to evolving their offer. If your organisation would like to commission our evaluation service, contact our Chief Executive. Our year in numbers - 781 people shared the health and social care story with us - 922 people accessed the Healthwatch advice and information service with questions about local support - 15,000+ visits to Covid-related information on our website - We published 5 reports about local people's experiences of services and the improvements they would like to see. For more information, see our Annual Report to the Secretary of State for Health: https://www.healthwatchislington.co.uk/sites/healthwatchislington.co.uk/files/Healthwatch%20Islingto - n%20Annual%20Report%202020 21.pdf ## **Risk and Reserves policy** Board members regular review our risk register and take a proactive approach to risk management. A risk assessment is carried out for all new work, this includes consideration of safeguarding implications, and from now on will include considerations for social distancing and infection control. Our aim is to use the resources available to us in the most effective way possible, Healthwatch lslington holds reserves as part of its responsible approach to finance. The Board decides what should be held and why and review this on a regular basis. The Board may agree to draw down on reserves where emergencies or unforeseen circumstances arise. A INDEPF.NDENT EXAMINER'S REPORT TO THE TRUSTEES OF HEALTHWATCII ISLINC.Tof¥ IndepeDdent txamkner's report to the trn$t¢ts ofHe*ltbwatch Isjington ('Ih¢ Company,) repK)rt to the eharity tNsiets on my examinatiorÈ of the accouttts of the Company for (he year end 31 March2021. Responsibilities and b*sis of rcport A5 the charii>'s Iru5te¢s of tht Cotnpany {and also its dirtCtsM5 for the purtrt)ses of company law} you are responsible foT the prcparatson of the accounts in accordat)ce with the requircments of the Companies Act 2006 rthe 2006 A￿,1. H8ving saiisficd myself thai the accoun15 of thc Comwy are noi requircd to be audiied under Part 16 of the 201x4 Act and are eligiblc for indcprTrd¢ni examin*ion. I retx>rt in n>]Kcl of my examinaiion of your chariiy'5 acc(>unts as trarried out under seetion 145 of thc Charili¢s Act 2011 {'tht 2011 A￿,). In carrying out my examination I have followed the Dire￿10n$ given by the Charity Commission under Section l45(il {bl of th¢ 2011 A￿. Independent exaThiner'$ stattmcnt Since your char5t) 5 gross incotne exceedcd £2iO:OIKJ your examin¢T must ￿ a member of a listed bodj. I tan conlirm that Iam qualified 10 undertske the examination bxa)Jse l a r¢gistercd member of The Association of Certified Chartered Accountsnts which is otte of the listed trf)dies. I have u)tnpleted my examinatiorh. I (x)nfim) no mauers have come to my attention in connectson with the xaminauon siving mc uy5e ¢0 beli£ve- ¢wunting records wert not keN in respt¢iof the Company as required by section 386 ofthe 2006 Act" or the aceounL% do not accord with those records: or the accounts do noi comply with the a￿u￿tIng requircments of stttion 396 of thc 2006 Acl other than any rcquirmcnt ihat the accounts give a ITue and fair view H'hsch is nol a maiter ns5dered &% pth of an indqKndcni exaTninalion: ( the dccounts hai'c noi been prepared in ace4)rdance with thc methods and principles ofihe Stalemeni of Recotninended Prattice for accounLing aRd rwrting b>. charities lapplicablc to ¢haTilies prepartng theiraccounLS in accordance with the Finatt¢ial Repotling Standard app12trdbl¢ in the UK and Re]xJblic of IrelaThd IFRS 10211. I have no etsncem5 and have tome acto&s other tnauers in conntction with thc examination (o which atiMuon should be drdwn in this re￿rt in ￿￿¢T (o cnable a pnw Unde￿dIng0ftht accounts kn be re&hed. Sophie Jones FCCA The Association of Ccrtified Chartcrcd Accountsnts Robert A. Pricc F. C. C. A. 39 Etrhingham Park Road Finchley London N3 2DU Date." 2Thd sWem￿r 2021 ## **H�����������I�������� I����������E�����������A������ F���T��������E�����31�M�����2021** |**N����**
**TURNO�ER**
Costofsales
**GROSSSURPLUS**
Administrati�ee�penses
**OPERATINGSURPLUS/(DEFICIT)**
Otherinterestrecei�ableandsimilarincome
**SURPLUS/(DEFICIT)FORTHEFINANCIAL�EAR**|**2021**
**�**
293,428
(78,232)
215,196
(198,115)
17,081
49
17,130|**2020**
**�**
257,118
(71,540)| |---|---|---| |||185,578
(202,513)| |||(16,935)
196| |||(16,739)| The�notes�on�pages�6�to�7�form�part�of�these�financial�statements. Page�4 Healthwatch Isllngton Balance Sheet As at 31 March 2021 2011 2020 FIXED ASSETS Tanglble Assets 1.282 2,035 1.282 2,035 CURReNT ASSETS Debtor5 Cash at bank and In hjnd 3,118 103,542 128.441 129,281 106,660 Cr•d+tDM: AMourt• F•lllng Ou• Vthhln On• Year 121.948) 117.2101 NET cuAAep4T AsseTS (LIA&lLrri￿j 107.333 89,450 TOTAL ASSETS LESS CURItÉ14T LIA8ILETJeS 108,615 91,485 108,615 91,48S lThcome and Exp¢ndlture kcount 108.615 91,48S OA¢A141XATIO*4ty •UMOS 108.615 91,485 For the year endlng 31 March 2021 the comp•ny was thtitled to exemptlon from •udlt under section 477 of the CompaThles Act 2006 relating to srnoll cDmp?nies. Dlr•£t•r•' r•wndWIttl￿. The members hove not req￿red the cornpany to ot*•in •n •udlt in •c£orthnce with secbon 476 01 the Comp•nles Art 1006. The d5rectors acknowbedge thdr responslbllrtles fvr ¢rynthng wlth the requlrements of the Art wlth respect to accauntlng records and the preparntityi ¢1 accounts. Thege accounts hove been preparEd In )¢cwd•rKe ¥rtth the pro¥lslons applkabk to companles subjert to the small anle5' reglme. On behalf of the board r J•n• Wltt Dlrettor 0310612021 The notes on pages 6 to 7 form port ol these fl￿￿￿•1 ststement Page 5 ## **H�����������I�������� N������������F���������S��������� F���T��������E�����31�M�����2021** ## 1. **A����������P�������** ## 1.1. **B��������P��������������F���������S���������** The�financial�statements�are�prepared��nder�the�historical�cost�con�ention�and�in�accordance��ith�the�FRS�102�Section�1A Small�Entities�­�The�Financial�Reporting�Standard�applicable�in�the�UK�and�Rep�blic�of�Ireland�and�the�Companies�Act 2006. ## 1.2. **T�������** T�rno�er�is�meas�red�at�the�fair��al�e�of�the�consideration�recei�ed�or�recei�able,�net�of�disco�nts�and��al�e�added�ta�es. T�rno�er�incl�des�re�en�e�earned�from�the�sale�of�goods�and�from�the�rendering�of�ser�ices.�T�rno�er�is�red�ced�for estimated�c�stomer�ret�rns,�rebates�and�other�similar�allo�ances. ## **S������������** T�rno�er�from�the�sale�of�goods�is�recognised��hen�the�significant�risks�and�re�ards�of�o�nership�of�the�goods�has transferred�to�the�b��er.�This�is��s�all��at�the�point�that�the�c�stomer�has�signed�for�the�deli�er��of�the�goods. ## **R��������������������** T�rno�er�from�the�rendering�of�ser�ices�is�recognised�b��reference�to�the�stage�of�completion�of�the�contract.�The�stage�of completion�of�a�contract�is�meas�red�b��comparing�the�costs�inc�rred�for��ork�performed�to�date�to�the�total�estimated contract�costs.�T�rno�er�is�onl��recognised�to�the�e�tent�of�reco�erable�e�penses��hen�the�o�tcome�of�a�contract�cannot be�estimated�reliabl�. ## 1.3. **T��������F�����A����������D�����������** Tangible�fi�ed�assets�are�meas�red�at�cost�less�acc�m�lated�depreciation�and�an��acc�m�lated�impairment�losses. Depreciation�is�pro�ided�at�rates�calc�lated�to��rite�off�the�cost�of�the�fi�ed�assets,�less�their�estimated�resid�al��al�e, o�er�their�e�pected��sef�l�li�es�on�the�follo�ing�bases: Fi�t�res�&�Fittings 4��ears Comp�ter�Eq�ipment 4��ears ## 2. **A�������N���������E��������** A�erage�n�mber�of�emplo�ees,�incl�ding�directors,�d�ring�the��ear��as�as�follo�s:�5�(2020:�6) ## 3. **T��������A�����** |**C���**
Asat1April2020
Additions
Asat31March2021
**D�����������**
Asat1April2020
Pro�idedd�ringtheperiod
Asat31March2021
**N��B��������**
Asat31March2021
Asat1April2020|**F�������&**
**F�������**
**�**
56
355|**C�������**
**E��������**
**�**
4,066
­|**T����**
**�**
4,122
355| |---|---|---|---| ||411|4,066|4,477| ||54
91|2,033
1,017|2,087
1,108| ||145|3,050|3,195| ||266|1,016|1,282| ||2|2,033|2,035| Page�6 ## **H�����������I�������� N������������F���������S����������(���������) F���T��������E�����31�M�����2021** ## 4. **D������** |.
**D������**||| |---|---|---| |**D���������������**
Prepa�mentsandaccr�edincome
.
**C��������:A������F������D��������O������**
Tradecreditors
Otherta�esandsocialsec�rit�
Othercreditors
Accr�alsanddeferredincome|**2021**
**�**
840
840
**2021**
**�**
3,576
1,105
3,493
13,774
21,948|**2020**
**�**
3,118| |||3,118| |||**2020**
**�**
13,397
320
3,493
­| |||17,210| ## 5. **C��������:�A�������F�������D����������O�������** ## 6. **C���������������������������** The�compan��is�limited�b��g�arantee�and�has�no�share�capital. E�er��member�of�the�compan���ndertakes�to�contrib�te�to�the�assets�of�the�compan�,�in�the�e�ent�of�a��inding��p,�s�ch�an amo�nt�as�ma��be�req�ired�not�e�ceeding��1. ## 7. **G�������I����������** Health�atch�Islington�is�a�pri�ate�compan�,�limited�b��g�arantee,�incorporated�in�England�&�Wales,�registered�n�mber 08407852.�The�registered�office�is�6­9�Manor�Gardens,�London,�N7�6LA. The�compan�'s�charit��n�mbner��ith�the�Charit��Commission�is�1173157. Page�7 ## **H�����������I�������� D��������I����������E�����������A������ F���T��������E�����31�M�����2021** |**TURNO�ER**
Sales
**COSTOFSALES**
P�rchases
S�bcontractorcosts
Otherdirectcosts
**GROSSSURPLUS**
**A�������������E�������**
Wagesandsalaries
Emplo�ersNI
Emplo�erspensions­definedcontrib�tionsscheme
Vol�nteertrainingande�penses
Stafftraining
Tra�elands�bsistencee�penses
Vol�nteerrecognition
Rent
Comp�tersoft�are,cons�mablesandmaintenance
Ins�rance
Printing,postageandstationer�
Ad�ertisingandmarketingcosts
Telecomm�nicationsanddatacosts
Acco�ntanc�fees
Legalfees
Cons�ltanc�fees
S�bscriptions
Bankcharges
Depreciation
S�ndr�e�penses
**OPERATINGSURPLUS/(DEFICIT)**
**O��������������������������������������**
Bankinterestrecei�able
**SURPLUS/(DEFICIT)FORTHEFINANCIAL�EAR**|**2021**
**�**
**�**
293,428
­
77,740
492
(78,232)
215,196
154,842
11,307
7,290
31
­
­
268
7,424
4,906
1,297
108
685
1,626
3,480
35
2,717
159
146
1,107
687
(198,115)
17,081
49
49
17,130|**2021**
**�**
**�**
293,428
­
77,740
492
(78,232)
215,196
154,842
11,307
7,290
31
­
­
268
7,424
4,906
1,297
108
685
1,626
3,480
35
2,717
159
146
1,107
687
(198,115)
17,081
49
49
17,130|**2020**
**�**
**�**
257,118
71,540
­
­
(71,540)
185,578
135,558
10,326
5,533
519
917
474
460
15,430
7,536
1,322
1,818
1,952
1,019
3,467
35
14,733
159
137
1,071
47
(202,513)
(16,935)
196
196
(16,739)|**2020**
**�**
**�**
257,118
71,540
­
­
(71,540)
185,578
135,558
10,326
5,533
519
917
474
460
15,430
7,536
1,322
1,818
1,952
1,019
3,467
35
14,733
159
137
1,071
47
(202,513)
(16,935)
196
196
(16,739)| |---|---|---|---|---| ||154,842
11,307
7,290
31
­
­
268
7,424
4,906
1,297
108
685
1,626
3,480
35
2,717
159
146
1,107
687||135,558
10,326
5,533
519
917
474
460
15,430
7,536
1,322
1,818
1,952
1,019
3,467
35
14,733
159
137
1,071
47|| |||215,196
(198,115)||185,578
(202,513)| ||49||196|| |||17,081
49||(16,935)
196| |||||| |||17,130||(16,739)| Page�8