ANNUAL REPORT 2024 ITED HAPPENS -'ry¥IE
Conients Welcome from the Chair 03 Welcome from Frazzled CEO 04 Welcome from a Facilitator 05 Whowe are 06 2024 in Review 08 How we support minds 10 Community and partnerships 12 Fundraising and Financial review 14 Our People and Governance 16 Looking Ahead 18 Financial Statements 20
Welcome Irom the Chair 2024 has been a year of significant consolidation and steady progress for Frazzled. In a climate of increasing financial strain across the third sector, we have worked At a time when the UK continues to face diligently to secure funding growing ment81 health challenges, our model f rom a diverse range of sources. of safe, structured peer support remains both relevant and in demand. l am pleased to introduce this year's annual report, which reflects the resilience, integrity, and adaptability of our organisation. While income has slightly declined from the previous year, our caref ul financial stewardship has ensured continued stability, with free reserves of £145,925 at year-end. Frazzled exists to provide spaces where We recognise that the demand for people can speak openly 8bout their mental preventative. accessible mental health wellbeing in a confidential and non- support is growing. As we enter the next judgemental environment to find relief in phase of our development, we are undertaking connection. As Chair of the Board of Trustees. a strategic review to clarify our vision to 2030. I have seen first-hand the impact of our This will include a refreshed operating model services on individuals across the UK. Through for in-person community delivery, enhanced our network of trained facilitators and volunteer support systems, and continued volunteers, we continue to offer hundreds of investment in safeguarding and quality meetings each year, ensuring that no one assurance. needs to navigate emotional overwhelm alone. I would like to express my deep gratitude to all This year, we delivered 705 meetings across of our supporters, volunteers, funders, and our online plattorm, including 562 facilitator- Partners. Your belief in Frazzled enables us to led sessions, 75 mindfulness sessions. and 56 continue providing vital support to those who partnership events. We also hosted 12 larger- need it most. My thanks also to the Board of Scale meetings led by our Founder and Patron, Trustees for their oversight, and to our Chief Ruby Wax, whose ongoing commitment to Executive and team for their dedication and Frazzled remains a cornerstone of our visibility professionalism. and impact. In total, these sessions supported thousands of individuals, many of whom reported a marked improvement in their emotional wellbeing after attending. Finally. I want to acknowledge every individual who attended 8 Frazzled meeting this year. Whether you spoke or simply listened, your presence is what brings our mission to life. We l am immensely proud of the professionalism exist to support you, and we are committed to and compassion with which our small staff being here for the long term. team and extensive volunteer network deliver these services. Brian Muniania Chair ol Trustees
Welcome Irom the CEO It is a privilege to lead Frazzled at 8 time when simple. human our services are not just valuable, but vital. connection in a 2024 has brought fresh challenges to the world that can feel mental health landscape, but it has also increasingly disconnected. reaff irmed the power of structured, peer-led In 2024. we've seen demand support. Our work is about meeting people remain high, but we've also seen the impact - where they are, and ensuring that no one feels thousands of people finding steadiness, alone in their struggle. Frazzled exists to be a community and moments of calm amidst the place of shelter-somewhere people can storm. come in from the storm, however long it's We also began to pilot new ways of working, been raging. Whether it's 8 passing shower or including in-person community delivery and a a full-blown hurricane, we aim to provide calm, refreshed model for partnership meetings. As structured spaces where people feel safe we prepare for a strategic review in 2025, our enough to say how they're really doing. and focus is on building sustain8bility without steady enough to carry on. compromising our values. That means This year, we delivered our core programme thoughtful growth, rigorous governance, and with the consistency, integrity and care that staying close to the people who use our underpins everything we do here at Frazzled. service. Behind the scenes. we have invested in As we look ahead, Frazzled is preparing to strengthening the foundations that support grow - not just in size, but in strength. We are everything we do, from safeguarding and investing in the systems and support that will technology to governance and volunteer enable us to reach more people while staying development. rooted in our core values. We are exploring Our wonderful volunteers have continued to new models of delivery, new ways to reach bring empathy and structure to every meeting. underserved communities, and new creating spaces where it's not only ok not to approaches to storytelling and impact. be ok, but actively encouraged. That work is Always, we will remain grounded often invisible, but it is deeply impactful. authenticity, led by compassion, and driven by One of the most exciting milestones this year the belief that it's ok not to be ok. was the launch of our new visual identity- a To our volunteers, funders, partners and bold. human rebrand developed in partnership participants: thank you. Your commitment, with the creative agency Revolt and facilitated belief and generosity have carried us through by our consultant Hayley Shepherd. The another year. Together, we are building a refreshed brand captures the warmth, future in which people feel less alone, more honesty and accessibility at the heart of supported, and better able to face whatever everything we do, and has already helped us life throws their way. re8ch new audiences while deepening our connection with our existing community. We've expanded our partnerships and strengthened relationships with funders who recognise the value of what we offer: Alex Sanileison CEO
Welcome Irom a Facilitator Given Ihe persona n*ure 01 Iheir lollr. Ihey have cMsen10 maIn anonymous ior Ihis inimuciio I feel privileged to be writing this introduction for Frazzled's 2024 Annual Report. When I think about what Frazzled means to me. it's hard to put into words- but I'll try. I first came to Frazzled as 8n attendee after my marri8ge broke down, looking for somewhere I could be myself and speak openly without judgement. I was listening to Ruby Wax on a podcast 8nd there was such love in her voice when talking about Frazzled l just knew I had to give tt a go. The idea of facilitating was daunting at first - I wasn't sure I had the right experience, and I worried about whether I could do it "properly" But the training was brilliant, and the ongoing support from the team gave me the confidence to step into the role. What surprised me most was how much I got out of it personally. Volunteering isn't just about giving your time you receive so much in return. A particularly special moment for me was stepping into the facilitator role for the same time slot meeting I had first attended as 8 participant. It was a real full circle moment reminding me just how far I'd come, and how meaningful the Frazzled community is. From the moment l joined my f irst group, I felt welcome. It W8S warm. friendly. 8nd completely free from pressure to "fix" anything. Just knowing I could come as I was, on good days and bad, I knew I had found my place. At that time, Frazzled felt like a life raft something that kept me afloat when everything else felt too much. Over time, it became more than that. It stopped just being about keeping my head above water and started becoming an anchor something steady I could return to. no matter what was happening in life. After about a ye8r, I st8rted to realise that I might have outgrown my initial need for Frazzled. Being an attendee had brought me to a place beyond where I thought I could get, and I became aware that anything I was getting from being in that meeting as an attendee, I could get - and more - by being a Facilitator. And instead of taking up a space that somebody else could use, I could create 15 more spaces for new people who need it. Being 8 Facilitator means holding space for others in a way that's non-judgemental, compassionate, and calm. Some people come regularly, others pop in when they need it most. Every single person has a story, and I feel honoured that they trust me - and each other - enough to share it. There is laughter, tears. and always a sense of "we're in this together" Looking back, Frazzled has changed me in ways I never expected. Reading through this annual report, it's clear that the charity continues to be a lifeline for so many, offering safety, connection, and support when it's needed most. I'm proud to be part of an organisation that holds space for people so fully, and I hope this report gives a sense of the impact Frazzled has had over the past year, as well 88 the exciting plans for growth in the year ahead.
Who We Are Frazzled is a small national mental health and wellbeing charity focused on supporting individuals who feel overvvhelmed bythe pressures of everyday life. We offer structured peer support meetings where people can speak openly about their mental wellbeing, without fear of judgement orthe pressure to offer solutions. Our approach is not clinical ortherapeutic, but it is deeply supportive. It is grounded in the understanding that connection, empathy, and consistency are powerful tools for maintaining emotional resilience. Ruby identified a gap in the mental health landscape in 2017: a safe. stigma-free space where people can talk openly, be truly heard, & feel less alone. Free of charge. Research is now starting to be published on how feeling heard is statistically associated with lower burnout & better adaptability during situations of uncertainty. Since then, Frazzled has evolved into a reliable and respected organisation offering hundreds of free meetings each year. facilitated bytrained volunteers and attended bythousands of individuals from across the UK.We raise awareness of 'feeling frazzled, & normalise feeling overwhelmed by modern life. We are here to help people build resilience &to promote good everyday mental wellbeing. Our services are designed to be inclusive, accessible, and preventative. We operate seven days a week, offering meetings from early morning through to evening. All our sessions follow a consistent format. with clear guidelines. trained facilitators, and safeguarding protocols.
Attendees canjoin anonymously and are never required to speak unless they wish to. This creates a space where it is truly safe to be vulnerable. The cornerstone of our offer is ourfacilitator-led online meetings. complemented by mindfulness sessions, large-scale events with ourfounder, and community partnerships. We also provide resources and signposting through ourwebsite, helping people find additional support when needed. Frazzled's strength lies in its community: from our volunteers who hold space for others with such care. to the attendees who bring authenticity and trust into every session. We are here to remind people that it's ok notto be ok- and that help, in the form of structured peer support, is available and effective. Our mission is clear: to reduce the stigma surrounding mental health by providing spaces where people feel seen. heard. and less alone. We are committed to growing our impact in a sustainable and values-led way, with the aim of ensuring that anyone who feels frazzled can access support when they need it. Our vision is for a future where everyone feels comfortable to talk openly about good everyday mental wellbeing & has the skills/ knowledge to maintain it. no matter what life brings.
2024 in Review This year, Frazzled continued to deliver consistent, high-quality supportto thousands of people across the UK. Ourfocus remained on delivering accessible peer support in structured, welcoming spaces, while also adapting and expanding our reach through digital delivery and local partnerships. The figures below reflect both our reach and the reliability of our model: 705 total meetlngs dellvered 562 facilitator-led meetings 75 mindfulness sessions 56 partnership meetings 12 Ruby Wax-hosted large-group events Average monthly meeting attendance: 290+ individuals Total bookings across all sessions: 9,295 Volunteers trained and active:102 Facllltator and host retentlon rate: 94 % Website trafflc:146,000+ visits, with over10,000 clicks on Find a Meeting Attendee feedback: 81 % of participants reported feeling better or significantly better after attending a session These figures illustratethe breadth of our activity, but behind every number is a person who found a safe space to speak, listen or simply be. The continued grovrth of our attendance and booking numbers is matched by our careful safeguarding practices, team development and operational integrity. Our partnerships have also played a key role in extending our supportto new communities and organisational settings, with several new collaborative pilots initiated in 2024.
Our large-scale meetings hosted by Ruby Wax remain an anchor point for visibility and engagement, while mindfulness sessions continue to offer attendees moments of quiet reflection and emotional reset as well as opportunities to build mindfulness skills into their emotional toolkit . The data tells a clear story: Frazzled remains a trusted, effective and scalable early inteniention sendice in the mental health space. As demand continues to grow, we remain committed to strengthening ourfoundations and preparing for strategic, measured expansion. In 2024, we completed a major rebrand with purpose-led creative agency Revolt, facilitated by consultant Hayley Shepherd. The new brand was launched to coincide with World Mental Health Day and aims to reflect how our communitytrulytalks about mental wellbeing-honestly. openly. and withoutjudgement. The refreshed identity includes a modernised logo, expressive visual elements, and a bold newtone of voice rooted in empathy and lived experience. The campaign, which included Frazzled's first- everTV commercial. helped us reach wider audiences and renewed awareness of our work. This rebrand marks a significant step in our growth-positioning Frazzled as more visible, more accessible. and more relevant than ever.
How We Support Minds At the heart of Frazzled is a commitmentto peer-led emotional support: structured. safe, and designed to meet people where they are. We are not a therapeutic service, nor are we a crisis organisation. Instead, we occupy a vital space in the mental health landscape- providing early inteNention through regular, facilitated group meetings that allow participants to speak openly. connect with others, and begin to feel less alone in their experience. We are lilling a gap in whal is cuiienlly available in Ihe UK in this middle space - belore intervention is requiiell. Our core offer remains ourfacilitator-led meetings, which in 2024 totalled 562 sessions. These are run bytrained volunteers who follow a consistent format, grounded in best practice for psychological safety and community support. Each meeting begins with a set of clear guidelines and ends with a mindfulness exercise, helping to contain and hold the session safely. Attendees are not required to speak and canjoin anonymously. helping us reach individuals who might otherwise be reluctant to seek support. We complemented this offer with mindfulness sessions and large- format meetings hosted by our Founder, Ruby Wax. These events continue to bring energy. visibility and accessibility to the wider Frazzled mission. In parallel. we deepened ourwork with community partners- delivering 56 meetings through local collaborations designed to pilot a decentralised model of in-person support. All ol our SeIceS ale Ilelivereil Iiee ol charge anil are open to adults ageil 18 anil abov
While we are clearthat our meetings are not suitable forthose in acute distress or crisis, they have proven highly effective for individuals seeking early-stage support. emotional release, or connection during difficult periods of stress or anxiety. Feedback from attendees remains consistently strong. In 2024, 81 % of participants reported feeling better or significantly better after attending a session. Manytold us that Frazzled meetings were their only regular outlet for honest self-expression. Some described the relief of being able to speak without fear of judgement; others, the comfort of listening and realising they were not alone. We continue to prioritise safeguarding and volunteertraining. All facilitators are vetted and trained using a bespoke programme, which includes attendance at a detailed facilitatortraining programme, a practical induction. and a minimum of three structured observations. Ongoing supervision. observations. and peer support are built into our operational framework. This year. we also took steps to streamline our digital infrastructure, improving the booking and registration system to make our meetings more accessible. Alongside this, we invested in new volunteer resources and expanded our bank of specialist sessions. Frazzled's model is deceptively simple, butthe impact is profound. By creating spaces that are safe, boundaried and human, we help people take that vital first step: acknowledging howtheyfeel. It is from this place of recognition that resilience can grow. As we continue to refine and expand our work, we remain committed to meeting people with compassion, structure and care - whereverthey are on their mental healthjourney.
Community and Partnerships Frazzled's impact extends beyond our meetings- we are also a network of relationships and a growing community of collaborators committed to supporting emotional wellbeing at scale. Throughout 2024, we deepened our partnerships and developed new community-led initiatives that allowed us to expand our reach while staying rooted in our core values. One of our key developments this year was the continued success of our partnership with The Harpenden Trust. This collaboration enabled us to pilot a model for in-person. community-based Frazzled meetings in Hertfordshire. Co-produced with local stakeholders and led bytrained facilitators from the area, the sessions created a safe, accessible and familiar setting for individuals who may be less likelyto access support online. The outcomes of this pilot were encouraging, and we are actively exploring how similar models could be scaled and replicated in other regions. In addition, we formed new relationships with a number of community, voluntary and public sector organisations who share our commitmentto preventative mental health support. Our partnership meetings- of which there were 56 this year- allowed us to reach individuals in more targeted or marginalised settings, and to build mutual understanding with organisations who serve communities under pressure. This includes early-stage discussions with workplace wellbeing teams, educational charities and local health networks. We also continued to strengthen our connection with Ruby Wax's wider platform.
Ruby's public profile remains a powerful driver of awareness for Frazzled, and the12 large-format meetings she hosted this year reached hundreds of individuals who may not have otherwise encountered our offer. These events are designed to be welcoming. lightly moderated spaces where Ruby shares her lived experience and helps normalise open conversations about mental health. Frazzled's wider community also includes our volunteers- many of whom support our work long-term- and a growing base of supporters who engage with us online and through our newsletter. In 2024, we continued to engage this networkthrough community communication. events. and opportunities to contribute to service design. Our approach to partnership is grounded in reciprocity and alignment. We seek relationships that are values-driven and where our model of support can meaningfully complement other offers. Where appropriate. we sharetraining materials, host joint events, and co-develop strategies for community outreach. As we plan forthe future, community and partnership working will remain central to our growrth strategy. We know we cannot meet the scale of demand for mental health and wellbeing support alone. But we believe that through collaboration, shared learning, and a shared commitmentto kindness and safety. we can contribute to a broader movement that makes it easierfor people to get the supportthey need- before crisis point.
Fundraising and Financial Review In 2024, Frazzled operated within a challenging financial context. Across the sector. inflationary pressures and reduced availability of unrestricted income placed charities under strain. Despite this, we were able to maintain a strong operational position and continue delivering our core programme thanks to prudentfinancial management, diversified income streams. and the loyalty of our funders and supporters. Ourtotal income forthe year was £128,647, a modest decrease from £146,948 in 2023. This income was derived from a combination of individual donations, charitable foundations. corporate partners. and public fundraising campaigns. Significant contributors included The Big Give (£62,447), Luckybean (£23,488 alongside (£26.500 Big Give donation)). and new supporters such as the Garfield Weston Foundation (£15.000). Albert Hunt Trust (£5,000), and Anton Jurgens Charitable Trust (£6,000). We also benefited from in-kind support and small-scaletrading activity. Ourtotal expenditurefor the year was £137,299. with 92 % allocated directlyto charitable activities. These costs covered the delivery of meetings, volunteer recruitment and training, safeguarding infrastructure, and digital platform maintenance. Administrative and governance costs were keptto a minimum. in line with our commitmentto transparency and value for money. As of 31 December 2024. our free reserves stood at £145,925. This represents a decrease from the previous year (£154,577) but remains within our reserves policytarget of maintaining a minimum of six months, operational costs.
These reserves provide essential stability and allow us to respond flexiblyto future challenges or opportunities. We are grateful to all of ourfunders- whether individuals who donated £5 ortrusts who awarded us grants. Your contributions directly support our ability to provide free, high-quality support to those who need it. In 2024, we also strengthened our stewardship processes, improved reporting to major donors. and enhanced our online donation platform to make giving easier and more transparent. We recognise the importance of continued investment in fundraising. To that end. we have allocated resource in 2025 to support income diversification and the exploration of earned income models, such as licensed delivery of Frazzled meetings within workplaces and universities. Our goal is to strengthen our sustainability while remaining true to our core purpose. Frazzled is committed to financial integrity, accountability, and responsible grovvth. To demonstrate this, 2025 will see us registering with the Fundraising Regulator. We continue to operate with low overheads, clear governance, and a focus on impact. While 2024 brought pressures, it also affirmed the value of our work and the strength of our community. With careful planning and continued support. we are well-positioned forthe future.
Our People and Governance Frazzled is powered by people- our volunteers. staff, trustees, and wider community- each of whom plays a critical role in supporting our mission. As a charity rooted in trust, compassion and structure, we place high value on transparency, integrity and collective care in how we govern and lead the organisation. In 2024, Frazzled remained a Charitable Incorporated Organisation (CIO), governed by a Constitution and overseen by a Board of Trustees. The Board met quarterly and provided strategic oversight, financial scrutiny and supportto the Chief Executive. No Trustees received remuneration. and all were encouraged to maintain up-to-date knowledge of Charity Commission guidance and governance best practice. Day-to-day operational responsibility was delegated to our Chief Executive, supported by a small but committed core team of four staff members. Theirfocus spanned service delivery, safeguarding, volunteer coordination, fundraising, and digital infrastructure. As ever, the scale of Frazzled's output- 705 meetings delivered to thousands of people- was made possible bythis highly efficient and mission-driven team. Volunteers remain at the centre of everything we do. In 2024, we worked with 24 trained volunteers. including facilitators and hosts, who delivered meetings across our calendar. Each volunteer is recruited through a rigorous process, including interviews, reference checks, safeguarding training and observation. Facilitators also complete an intensive facilitator training programme, ensuring a baseline level of awareness in working safely and empathetically with attendees.
Volunteer development remains a priority. In addition to core training, we offer ongoing supervision, Obserations, peer support groups, and regularcommunity callsto ensurethat facilitators and hosts feel equipped, valued and supported in their roles. This year, we piloted additional reflective practice sessions and received very positive feedback on their value in preventing burnout and sustaining high-quality delivery. From a risk management perspective. the Trustees continued to review and update our organisational risk register. Key areas of focus in 2024 included digital safeguarding, data protection, volunteer wellbeing, and income resilience. We maintained robust internal controls, followed GDPR best practices, and made targeted improvements to our booking platform to further safeguard participant privacy. Equality, Diversity and Inclusion {EDI) also remained an area of active commitment. In 2024, we completed a review of our recruitment materials and meeting guidelines to ensure inclusivity, and initiated a baseline data collection process to better understand who we are reaching- and who we are not. This work will inform our 2025-2028 inclusion strategy. Frazzled remains an organisation where people matter. Our governance is lean, ethical and committed to continuous learning. Our team and volunteers are compassionate, skilled and generous with theirtime. And our Trustees bring a wealth of experience to help us stay steady and strategic as we grow. Together, we remain united by a shared belief: that no one should face mental overwhelm alone.
Looking ahead As we looktowards 2025 and beyond. Frazzled remains focused on deepening our impact. strengthening our model. and ensuring our offer remains accessible, inclusive and sustainable. We have made considerable progress in 2024, and our priorities forthe coming year reflect a commitment to growth grounded in strategy, evidence and values. A central focus will be our strategic review, due to begin in 2025. This will help us define a refreshed vision to 2030 and build a framework for sustainable. scalable impact. We will engage our Trustees. staff, volunteers. partners and attendees in this process to ensure the resulting strategy is informed by lived experience and grounded in operational reality. We intend to build on the success of our core online programme while exploring new pathways for in-person, community-led delivery. Our pilot partnership in Harpenden has demonstrated the viability and impact of local meetings. In 2025, we will develop a national model forthis type of delivery. including a framework for quality assurance, facilitatortraining, and partner onboarding. Volunteer support and development will also remain a key priority. We continually review our recruitment and training process to improve accessibility and consistency. Technology will continue to play a key role in how we deliver and manage our services.
We are exploring improvements to our digital booking platform to enhance the user experience and increase accessibility forthose with specific needs. We are also reviewing data systems to ensure that we can capture meaningful insights about who we are reaching and what difference we are making- without compromising anonymity or psychological safety. In terms of funding, we recognisethe importance of diversification. In 2025, we will continue to pursue new philanthropic partnerships while exploring earned income models, including the potential licensing of Frazzled meetings in workplace and education settings. We are committed to financial sustainability. but never at the expense of mission integrity. Finally, we will continue our work on inclusion. This includes ongoing work to understand barriers to access. as well as targeted outreach to communities currently underrepresented in our meetings. Our goal is simple: anyone who needs Frazzled should be able to find it- and feel welcome when they do. We enter 2025 with renewed purpose and clarity. We remain committed to providing calm. structured. human spaces in a world that often feels overwhelming. With the continued support of our community, we are confident in our abilityto grow with care and intention in the years ahead.
Financial Slatements The financial statements forthe year ending 31 December 2024 provide a detailed account of Frazzled's income. expenditure, assets and resenies, and have been independently examined in accordance with the requirements of the Charities Act 2011. Ourtotal income forthe year was £128.647. a decrease from £146,948 in 2023. This included donations from individuals, support from charitable trusts and foundations, and proceeds from events and merchandise. Ourtotal expenditure was £137,299, which was used to fund the delivery of our core services. including volunteer- led meetings. safeguarding, training. digital platform costs, and organisational overheads. At year-end. Frazzled held unrestricted reserves of £145,925. These reserves are equivalentto approximately12 months of operational expenditure and exceed our reserves policytarget of six months. This level of reserves provides security and continuity of service delivery. and allows for careful investment in strategic priorities such as volunteer infrastructure, digital systems. and community expansion. Ourfinancial procedures follow best practice for small charities. We operate with a high level of cost-efficiency. and ensure that restricted funds are used in accordance with donor intentions. Trustees receive regularfinancial updates at each Board meeting, and continue to monitor and advise on financial planning, risk, and compliance.
The financial statements, including: The Independent Examiner's Report The Statement of Financial Activities The Balance Sheet Notes to the Accounts can be found in the final pages of this report. These provide full transparency on the charity's financial position and demonstrate our continued commitment to prudentfinancial stewardship. Frazzled remains in a strong financial position as we move into 2025. While external conditions remain unpredictable, we are confident in our ability to maintain stability and deliver meaningful impact through careful management and continued support from our community of funders and partners.
Frazzled Trustee Annual Report 2024 22
REGISTERED CHARITY NUMBER: 1173064 FRAZZLED CAFE REPORT OF THE TRUSTEES AND UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2024 Table of Contents REPORT OF THE TRUSTEES 23 INDEPENDENT EXAMINER'S REPORTTO THE TRUSTEE5 OF FRAZZLED CAFE 27 STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED DECEMBER 2024 29 STATEMENT OF FINANCIAL POSITION AT 31 DECEMBER 2024 30 NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2024 31 REPORT OF THE TRUSTEES 23
CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2024 The trustees present their report with the financial statements of the charity for the year ended 31 December 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective I January 2015). OBJECTIVES AND AcfiviTIES Support Services Frazzled exist5 to support people who are feeling overwhelmed by providing safe, structured, peer-led spaces to talk. Our meetings are not therapy or crisis support - they are a calm, human space where people can speak openly, without judgement or the pressure to offer solutions. We are here for anyone feeling stressed, anxious, or emotionally overloaded. Meetings are facilitated by trained volunteers, follow a consistent format, and begin and end with mindfulness exercises to support psychological safety. Sessions are free, anonymous, and open to anyone aged 18+ in the UK. PUBLIC BENEFIT Frazzled provides a vital early-intervention model for mental wellbeing. Our meetings help people feel seen, heard, and less alone. 2024 data shows that 81% of attendees reported feeling better or signilicantly better after a session. These outcomes are supported by national research showing that structured peer support improves emotional resilience, reduces isolation, and can ease pressure on clinical services. In offering a space for open, honest conversation, Frazzled also contributes to the wider effort to reduce stigma around mental health - reminding people that it's ok not to be ok. The Trustees have paid due regard to the Charity Commission's guidance on public benefit in deciding the activities undertaken during the year. CHARITABLE AcfiviTIES In 2024, Frazzled held 705 meetings for over 9,700 total booking5 - Wlth an average of more than 290 attendees per month. Our programme included: 562 facilitator-led meetings 75 mindfulness sessions 56 partnership meetings 12 large-scale sessions hosted by our Founder, Ruby Wax We also trained and supported 102 volunteers - a testament to the dedication and care within our community. With NHS and clinical services under strain, more people are turning to Frazzled as a trusted, accessible first step. Our reach has widened across demographics, and demand for our meetings continues to grow. We also launched a national rebrand with creative agency Revolt, clarifying our 24
tone and identity for a wider audience and increasing visibility. This was a key milestone in building long-term impact. FINANCIAL REVIEW Financial position The financial position of the charity at the year end is set out on page 7. Various organisations and individuals have supported Frazzled Cafe in 2024. At the time of writing this report (July 2025) Frazzled Cafe is considered financially viable until at least Spring 2026. Total reserves at the year-end amounted to £129,533 {2023 £154,577). All reserves are unrestricted. Total free reserves (unrestricted reserves less functional fixed assets) at the year-end amounted to £129,533 (2023 £154,577}. RESERVES POLICY Frazzled aims to hold a minimum of 6 months budgeted operating costs in reserve. FUTURE PLANS Following a year of steady progress, we are now preparing for our next chapter. In 2025, we will undertake a strategic review to shape our future to 2030, with input from our team, volunteers, attendees, and partners. We will continue to strengthen our online offer while piloting new models for in-person delivery. We'll also explore licensing our programme for use in workplaces and educational settings - ensuring greater sustainability without compromising values. We remain committed to structured, peer-led emotional support that meets people where they are - creating calm in the storm, and showing up with care and consistency. STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document The charity is controlled by its governing document, a deed of trust, and constitutes an unincorporated charity. CHARITY CONSTITUTION Frazzled is a Charitable Incorporated Organi5ation (CIO) governed by a constitution. Trustee appointments are proposed and seconded by the Board. All Trustees are advised to make themselves familiar with the Charity Commission guidance on Trustee responsibilities. Board meetings are held quarterly with the CEO who has day-to-day responsibility for running the charity. 25
Day-to-day decisions are delegated to the CEO. The Trustees receive no remuneration for their work with Frazzled Cafe. RISK MANAGEMENT The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error. 26
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 DECEMBER 2024 REFERENCE AND ADMINISTRATIVE DEfAILS Registered Charity number 1173064 Principal address International House 36-38 Cornhill London EC3V 3NG Trustees Kathryn Balls Ms Margo Miller Mr Brian Munjanja Ms Michelle Potter REFERENCE AND ADMINISTRATIVE DEfAILS Independent examiner Jade Paton A Unit 2a, Rickyard Barn Blisworth Hill Farm Stoke Road Northampton NN7 3DB Approved by order of the board of trustees on 3010912025 and signed on its behalf by: 1.rr Mr Brian Munjanja- Chair INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF FRAZZLED CAFE Independent examiner's report to the trustees of Frazzled Cafe I report to the charity trustees on my examination of the accounts of the Frazzled Cafe (the Trust) for the year ended 31 December 2024. Responsibilities and basis of report 27
As the charity trustees of the Trust you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 ('the Act,). I report in respect of my examination of the Trust's accounts carried out under section 145 of the Act and in carrying out my examination I have followed all applicable Directions given by the Charity Commission under section 145(5)(b) of the Act. Independent examiner's statement I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect: accounting records were not kept in respect of the Trust as required by section 130 of the Act; or the accounts do not accord with those records; or the accounts do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. 3010912025 28
STATEMENT OF FINANCIAL AcfiviTIES FOR THE YEAR ENDED DECEMBER 2024 2024 2023 Unrestricted and Total funds Notes INCOMEAND ENDOWMENTS FROM Donations, legacies and Erants Other trading activity Total 128,493 154 146,791 157 128,647 146,948 EXPENDITURE ON Charitable artivities Frazzled Cafe meetings NEf INCOME 137,299 {8,652) 126,986 19,962 RECONCILIATION OF FUNDS Total funds brought fonNard TOTAL FUNDS CARRIED FORWARD 154,577 134,615 145,925 154,577 29
STATEMENT OF FINANCIAL POSITION AT 31 DECEMBER 2024 2024 2023 Unrestrirted fund Total funds Notes CURRENT ASSETS Tangible Assets Debtors Cash at bank 173 43,971 103,156 147,300 243 41,959 116,833 159,034 CREDITORS Amounts falling due within one year {1,375) (4,457) NEf CURRENT ASSErs 145,925 154,577 TOTAL ASSETS LESS CURRENT LIABILITIES 145,925 154,577 NEf ASSErs 145,925 154,577 FUNDS Unrestricted funds 145,925 154,577 The financial statements were approved by the Board of Trustees on and were signed on its behalf by: Mr Brian Munjanja- Trustee 30
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2024 I. ACCOUNTING POLICIES Basis of preparing the financial statements The financial statements of the charity, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) {effective l January 2015),, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Charities Act 2011. The financial statements have been prepared under the historical cost convention. The financial statements are prepared in sterling, which is the functional currency of the entity and rounded to the nearest £. Going concern There are no material uncertainties about the charity's ability to continue. Income All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably. Expenditure Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it 15 probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources. Taxation The charity is exempt from tax on its charitable activities. Fund accounting Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees. 31
Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is included in the notes to the financial statements. 32
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2024 I. ACCOUNTING POLICIES - continued Debtors Trade and other debtors are recognised at the settlement amount due. Prepayments are valued at the amount prepaid. Creditors Creditors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are recognised at their settlement amount. INCOMEAND ENDOWMENTS 2024 2023 Other trading activity Merchandise sales Ticket sales 93 157 61 154 157 Donations, legacies and grants 2024 2023 Other- donations Qvc 2,961 2,915 8,150 Luckybean 23,488 20,309 The Big Give 62,447 99,047 CAF 225 6,000 3,200 Anton Jurgens Garfield Weston Albert Hunt 15,000 5,000 10,972 CADF The Harpenden Trust Ruby Wax 5,400 (3,000) 33
The Funding Network 11,169 Waterloo foundation 2,000 128,493 146,790 TRUSTEES, REMUNERATION AND BENEFITS There were no trustees, remuneration or other benefits for the year ended 31 December 2023 nor for the year ended 31 December 2024. Trustees. expenses There were no trustees, expenses paid for the year ended 31 December 2024 nor for the year ended 31 December 2023. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted fvnd INCOMEAND ENDOWMENTS FROM Donations and legacies 128,647 Total 128,647 EXPENDITURE ON Charitable activities Frazzled Cafe meetings 137,299 Total 137,299 NEf INCOME (8,652) TOTAL FUNDS CARRIED FORWARD 145,925 34
STAFF COSTS An average of 4 (2023 4) members of staff was directly employed by the charity during the year. INDEPENDENT EXAMINATION Fees for the Independent Examination of the financial statements were £1,200 {incl VAT). DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 Other debtors 970 970 1,959 1,959 CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 Other creditors 1,746 1,746 4,457 4,457 MOVEMENT IN FUNDS Net movement in funds At At 31112124 31112124 At 111124 Unrestricted funds General fund TOTAL FUNDS 154,577 154,577 {8,652) {8,652) 145,925 145,925 Net movement in funds, included in the above are as follows: 35
Resources expended Movement in funds Incoming resources Unrestricted funds General fund TOTAL FUNDS 128,647 128,647 137,299 137,299 {8,652) {8,652) Comparatives for movement in funds Net Movement in funds 31112124 At 31112123 Unrestricted Funds General fund {8,652) (45,601} TOTAL FUNDS {8,652) (45,601) Comparative net movement in funds, included in the above are as follows: Incoming Resources Resources expended Movement in funds Unrestricted funds General fund TOTAL FUNDS 128,647 128,647 137,299 137,299 (8,652) {8,652) A current year 12 months and prior year 12 months combined position is as follows: Net movement in funds 3111212023 At Unrestricted funds General fund TOTAL FUNDS 11,310 11,310 (4,353) {4,353) 36
A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows: Incoming Resources resources expended Movement in funds Unrestricted funds General fund TOTAL FUNDS 275,595 275,595 264,285 264,285 11,310 11,310 10. RELATED PARTY DISCLOSURES There were no related party transactions for the year ended 31 December 2024. 37