## **Margate Museums Trust.**
## **ANNUAL REPORT 2023 TO 2024**
Margate Museums Trust Annual Report 2023 to 2024 Page 1 of 19
## Introduction.
This report has been prepared for informative purposes to catalogue the work undertaken by the Margate Museums Trust (MMT) during the year 2023 - 2024.
## Reference and Administrative Details.
Registered Name of Charity: Margate Museums Trust
Charity Registration Number: 1173031
Charitable Trustees: Robin Haddon Adrian Hughes Frederick Smith Felicity Stafford Amy Waterman
## **Structure, Governance and Management.**
The Margate Museums Trust was registered as a Charitable Incorporated Organisation in May 2017. We are governed by a “Constitution of a Charitable Incorporated Organisation” with voting members other than its charity trustees (‘Association ‘ Model Constitution) dated September 2016.
## **Objectives and Activities.**
The objectives of the CIO
To benefit the residents and visitors to, the town of Margate by:
- 1 Establishing and maintaining the Margate Museums;
- 2 Advancing education for the public benefit by:
- (a) organising, preserving and conserving the collection of historic artefacts and
- (b) developing a greater knowledge and understanding of Margate’s heritage through displays, exhibitions and education activities.
## **VISION STATEMENT: PRESERVE INSPIRE EDUCATE**
Margate Museums Trust Annual Report 2023 to 2024 Page 2 of 19
## **Achievements and Performance. The Year Past.**
At the beginning of May 2024, the Margate Museums Trust was given notice to quit as custodians of the Museum. There was very little discussion with Council Officers who were reluctant to allow the Trust access to collect equipment and information. Various allegations were made that the Trust found related to events before they were founded in 2014. The Museum remains closed. As far as the Trust knows TDC has made little effort maintaining the collection or making repairs to the building.
During the period from September 2023 to May 2024 the Museum was closed on several occasions to due storms causing damage to the electrical system. In the New Year (2023) the Magistrate’s Court Room was also closed because of weather damage to the ceiling. This impacted on the exhibitions planned.
Volunteers managed to keep the downstairs section of the Museum open. Some planned events were able to continue. These are reviewed later.
Just a reminder that the Margate Museums Trust (MMT) was the custodian of an extensive collection of historical artefacts of the town of Margate dating back to the Bronze Age on behalf of Thanet District Council. Its primary aim and justification of public benefit was to enable, the general public, schools, colleges and universities, access to the town’s past by opening the Museums, displaying artefacts, mounting specific exhibitions based on local history and heritage, giving talks, arranging educational visits, and assisting students, bodies and individuals with research into the town of Margate.
Alongside this, The Trust hoped to restart the ongoing programme of auditing and archiving the collection which had lapsed during Covid. This would have been done by our volunteers in line with Arts Council Accreditation standards. Recruitment of volunteers has been put into place with the hope of replacing the Archive Team. Thanks to the Thanet Volunteer Hub project volunteers had been identified. Access to the Archive was problematical following the closure of the Magistrate’s Court and top floor.
An application to the Arts Council for Accreditation was put on hold during the lockdown and the time limit for application passed. This was still on the priority list for the MMT.
Opening Times: Opening days for both the Museum were restricted to Saturday and Sunday and Bank Holidays only. Opening times have also been restricted to between 11 and 3 pm with last entry at 2.15 pm. Prices have been kept to pre-Covid levels.
The Museum was opened to the public for free on National Heritage Days which usually take place in September. The Trust recognised that this did have an effect on income but gained is allowing access to the Museum for those who otherwise might not have visited.
Margate Museums Trust Annual Report 2023 to 2024 Page 3 of 19
Tudor House: Unfortunately, MMT has been unable to open the Tudor House since February 2022. A major storm caused some damage to the building. This was followed a few weeks later by vandalism. The damage has been assessed by the Council but the Trust still awaits the starting of any repairs. The Trust has heard nothing, yet, as to when repairs are likely to start. The closure has affected the income of the Trust considerably. However, the Volunteer Gardeners continued to keep the grounds in good order making it an oasis of peace and calm in the midst of a busy town. It is sad to see the gardens now overgrown.
Enhancing protocols: The Trustees continued to take the opportunity to re-visit documents in order to enhance internal protocols and processes. As an example, work had been undertaken on reviewing the documentation relating to volunteers and trustees. MMT continued to take every opportunity to pursue discussions about formalising agreements and the way forward.
Accreditaton: An application to the Arts Council for Accreditation was put on hold during the lockdown and the time limit for application passed. This was still on the priority list for the MMT.
New Website: in 2022 – 2023 the Trust invested in a new website and associated social media.
## **The Work of the Museums** :
This has included:
- Major Exhibitons: One major exhibition put into place was an exhibition of posters relating to The Winter Gardens. This venue was one of the major tourist attractions in pre-war and post war Margate. This exhibtion was put into place at the beginning of January 2024. Unfortunately, the Magistrate’s Court was closed due to weather damage. There was not room to house the exhibtion downstairs. Thanks to the Dreamland Heritage Trust, the exhibition on Dreamland in one of the downstairs cells was refreshed.
- Open Heritage Days: The Museums continued to take part in the Open Heritage Days in 2023.
- Artefact of the Month: For 2023/24 – the artefacts included information on people with Margate connections. The two people were George Arliss who was the first English winner of a Hollywood Oscar and Sidney Fox who was alleged to have killed his mother in the Hotel Metropole in Margate. Information booklets were produced for visitors to buy for a small sum.
- Two performances of a play based on the Sidney Fox murder case were sellouts. In a space with little scenery and lighting the actors produced mesmerising performances encouraging the audience to revisit the guilt of Fox. The Museum also hosted a book signing by the author Glenn Chandler.
- MMT decided to try to highlight Christmas 2023 and two lectures were offered to the public on Christmas customs. Guests were offered Christmas sweets as a reward!
Margate Museums Trust Annual Report 2023 to 2024 Page 4 of 19
- Working with the Community: One of the aims of the MMT was build closer links with the Community. The MMT had a spot in the Margate Civic Society Newsletter which gave details of what the Museum was doing.
- The Trust continued to work with The Thanet Volunteer Hub project, This was aimed at extending the number of volunteers in local attractions. This has involved working with The Tourist Information Centre, Margate Caves, East Kent College and the Dickens Museum to promote volunteering. The Trust continued to take an active part in Meetings of the groups as well as showing a presence at two Open Days – one for volunteers and one for Attractions in Thanet. This was a positive. Not only did it give MMT new volunteers It also allowed for the updating of the volunteer information pack in line with other attractions.
- Informaton Seekers **:** The Museum also fielded questions from outside parties seeking information. Students have also been supported looking for information, most recently one looking for information about Victorian Margate. The Trust also gave information to a prominent historian on the Royal Sea Bathing Hospital.
- The Trust has continued to work with Schools when asked for assistance.
- **“** Wheels of Time”: Links with other Museums in the area was continued with our participation on the “Wheels of Time” group. This is a badge collecting scheme which encourages the exploration of Kent Heritage sites for those aged 5 -11.
- Associaton of Independent Museums **:** The Trust continued to be a member of AIM.
## **Financial Summary.**
This will be updated when the accounts are finalised.
## The Year Ahead.
## Future Exhibitons:
Ideas for discussion included:
- Storms
- Railways
- Freemasonry
- Butlins
- Hospitals
Margate Museums Trust Annual Report 2023 to 2024 Page 5 of 19
## Artefacts of the Month:
Ideas for future artefacts had included:
- Original Edmunds Map of Margate of 1821
- Original 1920’s chairs from The Winter Gardens.
## **Priorites:**
At the beginning of September 2023, the Trust had several priorities in place for the coming year.
- One of the first priorities was to return to the Arts Council Accreditation scheme which was put on hold during lockdown.
- The Trust aimed to continue to work with other groups in the Community such as the Volunteer Project, educational and other groups. The continued recruitment of volunteers remained a priority.
- The Trust aimed to continue to re-visit and update all the main documentation for Trustees and Volunteers and look to expand the Board of Trustees and Volunteer Group.
- Other priorities included reviewing any Conservation Assessments with regard to the collections and ensure that they are kept securely and in good condition. Plans to continue the archive work were also ready to be put into place. These had been put on hold because of the lack of volunteers following Covid.
- Most crucially, we were seeking to increase our visitor numbers, enhancing our public profile and increasing our income by all possible means to help fund improvements to the Museum and Tudor House. We had intended to look at obtaining grant funding both short term and long term to enhance the work of the Museums.
- The use of the website and social media was also intended to be a focus.
## **THANKS:**
The Trustees thank the Volunteer Secretary, Treasurer and Executive, as well as the Volunteers for all their hard work and support over the past year from the day-to-day manning and archiving to the cleaning and care behind the scenes. The Museums could not have continued to run without them.
Margate Museums Trust Annual Report 2023 to 2024 Page 6 of 19
## **TRUSTEES TO-DO LIST - 2023**
## **ACTION PLAN.**
## **2016 to 2021 2022 - 2023**
||||||
|---|---|---|---|---|
|**2016 to 2021**|||||
|1.0|**Governance**|**Completon**
**Year in**
**Previous**
**Plan 2016**
**to 2021**|**Comment**|**To**
**Acton**|
|1.1|Ensure a Chair of Trustees
and Board of Trustees are in
place.|2016/7|RH current chair. Review
succession planning for future
chairs||
|1.2|Review and ensure that all
Trustees are aware of their
responsibilites and legal
requirement|2016/7|Trustee Handbook and Code of
Conduct to be updated and
agreed in 2023. Training to be
given to new Trustees appointed.||
|1.3|Trustees ensure that all staf
and volunteers comply with
Health and Safety
requirements|2016/7|Volunteer Handbook is in the
process of being updated and
agreed in 2023. Volunteers to be
reminded of H and S
requirements. New volunteers to
be given informaton and training
as theyare appointed.||
|1.4|Trustees to monitor fnance
and income generaton|2016/7|Finance Policy and Best Value
Statement to be updated in 2023.
Trustees to be given regular
reports and informaton.||
|1.5|Generate and deliver
fundraising plan|2017/9|Fundraising to be discussed as a
priority.|ALL|
|1.6|Establish criteria for
identfying and recruitng
trustees and efectve
Trustee succession|2016/7|Criteria and process for efectve
Trustee succession to be
established in updated Trustees
Handbook.||
|1.7|Recruit new Trustees|2017/9|Plan for recruitment of new
Trustees to be established and
put into operaton as soon as
possible.|ALL|
|1.8|Trustees Meetng for
strategic review and planning
to be held at least bi-
monthlyand more ofen if|2016/7|Trustees meetng to contnue to
be held at least bi-monthly but
more ofen if necessary.||
Margate Museums Trust Annual Report 2023 to 2024 Page 7 of 19
||necessary. Meetng to be
held virtuallyor face-to-face||||
|---|---|---|---|---|
|1.9|Establish liaison group with
Local Authority and meet
quarterly|2016/7|Update the need for this acton
point.||
|1.10|Establish efectve
relatonships with key
potental fund raisers|2017/19|Update the need for this acton
point.||
|1.11|Establish Trustee Training
programme|2017/19|See 1.7||
|1.12|Set up a comprehensive
Trustee Educaton
programme:|2017/19|See 1.7||
|1.13|Review and revise Charity
public beneft statement|2017/19|Update if needed.||
|1.14|Apply for Museum
accreditaton
Contnuaton of process|Inital
process
begun in
2016/7
Halted in
January 2022
Becomes a
priority again
in
2023/2024|Untl December 2021
accreditaton had been applied
for and eligibility confrmed by
the Arts Council. The process
was halted by Covid 19 lockdown.
See 4.1 and 4.2.
The Trust was informed that the
process would need to be re-
started if not completed by the
end of 2021.
In January 2022, the Trustees
decided halt the atempt.
This remains apriority.||
|1.15|Agree formal Service Level
agreement/Lease for
operatons with the Local
Authority:|2017/9|Review current status of process
for applicaton of a Community
Asset Transfer|ALL|
Margate Museums Trust Annual Report 2023 to 2024 Page 8 of 19
## **ACTION PLAN.**
|**2.0**|**Operatons and**
**Protocols**|**Previous**
**Plan**
**2016 to**
**2021**|**Comment**|**TO**
**ACTION**|
|---|---|---|---|---|
|2.1|Review and implement a
new volunteer structure to
ensure that it is ft for
purpose for delivery of the
MMT’s Acton Plan|2016/17
2023/2024|Over the past year the Trust has
actvely partcipated in a project
lead by the Tourist informaton
Centre (and others) designed to
maximise volunteers.
The Volunteer Handbook is being
updated in line with suggestons
from theproject.||
|2.2|Develop and implement
volunteer contracts,
interview and checking
procedures|2016/17|See 2.1||
|2.3|Develop and implement a
volunteer policy. Reviewing
volunteer’s role and tasks,
recruitment, benefts,
coordinaton, satsfacton
and fulflment|2017/19|See 2.2||
|2.4|Develop and implement a
volunteer training and
development plan to
complement that of
trustees|2017/19|Se 2.2||
|2.5|Contnue towards to work
towards legal compliance
in relaton to Health and
Safety|2016/21|The Trust has been ensuring that
any current Government
restrictons are followed.||
|2.6|All volunteers to be aware
of their roles and
responsibilites with regard
to Health and Safety|2017/21|See 2.2||
|2.7|Establish internal
communicatons structure|2016/17|Felicity Staford to contnue to
act as the Trustees liaison with
the volunteers.|FS|
|2.8|Emergency protocols,
primary and secondary
contacts and named key
holders to be established
with the Local Authority|2016/17|Review has been undertaken of
current key holders. The need
for further key holders will be
reviewed. Liaison with Local
Authority needs to be re-
established.||
Margate Museums Trust Annual Report 2023 to 2024 Page 9 of 19
|2.9|Reportng procedures to
Local Authority to be
implemented|2016/17|These need to be reviewed in the
light of change of Trustees.||
|---|---|---|---|---|
|2.10|Financial policy and best
value protocols to be
implemented|2016/17|The Finance and Best Value
Policies will be reviewed in 2023
to 2024.||
|2.11|Rolling event and
exhibiton plan to be
maintained|2016/21
2023/2024|This will contnue to be reviewed
with the help of FS, RS and AH.
This includes major exhibitons,
pop-up exhibitons and the
highlightng of Artefacts of the
Month.|FS/RS/AH|
|2.12|Conduct IT audit and
create plan for enhancing
IT systems and security
Review website and work
on improving informaton
for public.|2016/21
2023/2024|Contnue to review IT equipment
and the need for CCTV for Tudor
House and updates for Museum.
A new website and e-mail system
has been set up and its potental
needs to be explored.||
|2.13|Assess use of buildings and
identfy insufciencies and
potental opportunites to
improve visitor experience,
accessibility. Exhibiton
display and educatonal
and community oferings|2016/17
2023/2024|The Trustees need to re-visit the
potental opportunites of
displays and visitor experiences
as a mater of importance.
Ideally this should be done in
conjuncton with the Volunteers.
Improving disabled access either
for wheelchair, visually impaired
or hearing impaired needs to be
reviewed. External groups that
could advise need to be
consulted and grants applied for
to cover the costs.||
|2.14|Conduct market research
into existng visitor profle
and identfy gaps|2017/19|Identfy who should undertake
this role.||
Margate Museums Trust Annual Report 2023 to 2024 Page 10 of 19
## **ACTION PLAN.**
|**3.0**|**Finance and Income**
**Generaton**|**Previous**
**Plan**
**2016 to**
**2021**|**Comment**|**TO**
**ACTION**|
|---|---|---|---|---|
|3.1|Establish formal
accountng procedures
and submit annual
accounts to Local
Authority where
appropriate|2016/17
2023|Following the change in Trustees
there is a need to ensure that the
fnancial procedures are securely
in place and that new signatories
have been added.
Update accounts regularly and
report to Trustees at Trustee
Meetngs.
Report to Local Authority.
**August 2023:**The changeover
from an ordinary account to a
business account is stll not
complete.||
|3.2|Implement and maintain
objectves of Finance
Policy|2016/17|Ongoing||
|3.3|Ensure efectve cost
control, fnancial systems,
processes and scrutnies
are maintained. Embed
full cost recovery across all
Museum actvites.|2016/21|Ongoing||
|3.4|Identfy grant funding
opportunites|2016/21|Re-establish this as a priority.|ALL|
|3.5|Prepare and submit
funding bids to enhance
the Museum’s ofer and
visitor experience|2017/21|See 3.4||
|3.6|Ensure all grant and loan
conditons and terms are
met.|2017/21|See 3.5||
|3.7|Establish a reserve
equivalent to six months
operatngcosts|2019/21|Work with Treasurer to ensure
that this in place.||
|3.8|Develop fundraising plan|2017/19
2023/2024|Lead Trustee and Volunteers to
work together to put this into
place.||
|3.9|Review all liabilites and
prioritse actons to reduce
impact|2017/19|Ensure that the Treasurer and
Trustees review outgoings to
ensure that all expenditure is stll
valid.||
Margate Museums Trust Annual Report 2023 to 2024 Page 11 of 19
|3.10|Develop merchandising
opportunites and
enhance retail ofer|2016/21|Stocktake current items in shop
and work out plan for increasing
sales of current stock.||
|---|---|---|---|---|
|3.11|Review admission prices in
relaton to the market and
competton to ensure that
admissions become
maximised|2016/21|Admission prices were kept stable
afer Covid-19 Lockdown. In
2023/4 MMT need to assess
entrance fees to other venues
and consider the need to change
theprice structure.||
|3.12|Develop venue hire and
increase events revenue
potental|2017/21|To be developed||
|3.13|Identfy income generaton
opportunites for both
buildings|2016/21|To be developed||
|3.14|Develop strategy for
increasingdonatons|2016/17|To be developed||
|3.15|Implement a membership
scheme|2019/21|To be developed. Consider
whether this could include fund
raisingactvites. See 3.8||
Margate Museums Trust Annual Report 2023 to 2024 Page 12 of 19
## **ACTION PLAN.**
|**4.0**|**Collectons and Building**
**Conservaton**|**Previous**
**Plan**
**2016 to**
**2021**|**Comment**|**TO**
**ACTION**|
|---|---|---|---|---|
|4.1|Apply to the Arts Council
for the Accreditaton
Scheme for Museums and
Galleries|2016/17|The Museum will contnue to
work towards accreditaton. This
remains a priority.||
|4.2|Review, update and ensure
Accreditaton Compliance|2017/21|See 4.1||
|4.3|Support the Local
Authority in implementng
their HLF funding for
archiving and creatng a
publicly accessible
collecton|2016/17|This was a short-term scheme
funded by HLF. The MMT Archive
Team contnue to use the Modes
Sofware to archive the
collecton.
The responsibility for the cost of
the contnued use of this
sofware needs to be discussed
with the Local Authority.||
|4.4|Resolve collecton
ownership issues|2017/19|Ensure any items are donated to
MMT rather than the Museum
are catalogued and archived..||
|4.5|Arrange to house
collecton in suitable
environment with
controlled conditons|2017/19|Check environmental conditons
for the collectons in the light of
the problems caused by bad
weather.||
|4.6|Rehang collecton and
establish a means to
regularly update
exhibitons more easily|2017/19|Ongoing.||
|4.7|Acquisiton and disposals
policyto be established|2017/19|Check that this in place. See 4.4.||
|4.8|Further develop the role of
volunteers in supportng
archive and collectons
care management,
buildingon current work|2016/19|Ongoing.||
|4.9|Develop and implement a
building conservaton and
maintenanceplan|2017/21|The state of both buildings
remains a cause of concern.||
|4.10|Refurbish building fabric
and implement identfed
opportunites for
enhanced exhibiton
display, educatonal and
communityfacilites|2019/21
2023|The recepton area was
re=designed and rebuilt during
2018/2019. Further changes
would need to be discussed with
Thanet District Council and
fundingexplored.||
Margate Museums Trust Annual Report 2023 to 2024 Page 13 of 19
Disabled access and improved toilet facilities are two areas for review. See 4.9
## **ACTION PLAN.**
Margate Museums Trust Annual Report 2023 to 2024 Page 14 of 19
|**5.0**|**Educaton and**
**Interpretaton**|**Previous**
**Plan**
**2016 to**
**2021**||**Comment**|**TO**
**ACTION**|
|---|---|---|---|---|---|
|5.1|Establish informal learning
package for all school
groups|2017/19
April 2022
2023/2024||This needs to be reviewed.
At present the Trust does not
have an Educaton Ofcer. The
Museums contnue to work with
educatonal and community
groups when and where possible.||
|5.2|Establish, review and
update record keeping
systems to ensure capture
of all relevant informaton
required by the Museum
to evaluate the formal
learning ofer and build the
domestc and internatonal
schools and university
market|2017//19||See Item 5.1||
|5.3|Develop and test the
demand for informal
learning programmes for
heritage courses on a cost
beneft basis|2017/19||See 5.1||
|5.4|Deliver a programme of
temporary exhibitons in
the museum and review
the functon and viability
of the gallery spaces|2016/2021||From 2017 to 2023 there have
been several exhibitons including
the Batle of Margate 1387, The
Home Front in World War I and
Holy Trinity Church and David
Railton.
In 2019 the Museum hosted a
major exhibiton on Turner with
the help of Funding. This was
hard work and without enough
support this level of commitment
is difcult to maintain.
In 2022 Exhibiton was based on
Margate’s Royal Connectons.
In 2023 the Museum hosted an
exhibiton designed by Clifonville
Voices who the Museum had
worked with during the year.
Other events included hostng a
play based on the story of Sidney
Fox.
There have been two Pop-up
Exhibitons:The Batle of Margate||
Margate Museums Trust Annual Report 2023 to 2024 Page 15 of 19
||||1387 and The Incorporaton of
the Town – 1857||
|---|---|---|---|---|
|5.5|Develop exhibitons plan
driven by the collecton,
sense of place and
audience development|2017/19
April 2022|Plans for 2023 have already been
discussed.
A major exhibiton on Storms and
Floods is planned.
A pop-up exhibiton is planned
focusing on The Winter Gardens
using posters and other material
in the Museum
There is now a programme of
Artefact of the Month. So far
these have included: The
Sunbeam donkeys, Flint, Coal and
The Margate Bellman.
Informaton sheets are available
for visitors and booklets for
sale/donaton ofered as well.
Other likely artefacts include:
Chairs from Winter Gardens, the
1821 Edmunds map||
|5.6|Develop outreach
programme for schools
and community groups|2016/21|The Museum does ofer visits etc
to schools and universites.
However, the lack of dedicated
Educaton Ofcer means the
Museum is hindered in what it
can ofer.
New guidelines and risk
assessments need to be
reviewed..
See 5.1.||
|5.7|Create a dedicated
educaton suite within the
museum building|2019/2021|This is a long-term plan.||
## **ACTION PLAN.**
|**6.0**|**Communicatons and**
**Marketng**|**Previous**
**Plan**|**Comment**|**TO**
**ACTION**|
|---|---|---|---|---|
Margate Museums Trust Annual Report 2023 to 2024 Page 16 of 19
|||**2016 to**
**2021**|||
|---|---|---|---|---|
|6.1|Raise the profle of the
museums buildings and
collecton|2016/21|Signage within the Museum
needs to be updated using the
MMT branding images as a basis.
Consideraton needs to be given
to the needs of children and those
with visual problems. Outside
consultaton might be needed.
A dedicated programme for
advertsing in local magazines,
newspaper and social media
needs to be discussed and
implemented.
Partcipaton in Heritage Open
Days needs to be contnued.||
|6.2|Communicatons and
marketng of the current
programme targeted at key
visitor market to increase
visitor numbers|2019/21|Key markets need to be reviewed
and a targeted programme put
into place.
See 6.1||
|6.3|Communicaton and
customer care training for
volunteers on an annual
basis|2017/21|Ongoing.||
|6.4|Collect and use informaton
about visitors and their
experience to develop and
improve the visitor
experience.|2016/21|This needs to be a focus for the
next few months to inform 6.1
and 6.2.
Volunteers to remind visitors that
a comment in the Visitors Book
would be good.
Use very simple exit
questonnaires to gain
informaton and identfy current
visitors.||
|6.5|Improve networking with
other local museums and
review potental joint
venture opportunites|2017/21
2023/2024|This needs to be revisited. With
no day-to-day organiser there
needs to be an identfed person
who can deal with this.
As of August 2023:
The Wheels of Time scheme
contnues to be ofered.
The Trust has registered with two
bodies designed to increase
volunteers numbers.
The Trust contnues to work
closely with the Tourist
informaton Centre(TIC).||
Margate Museums Trust Annual Report 2023 to 2024 Page 17 of 19
||||The Trust was asked to join a
project being run by the TIC, East
Kent College and Margate Caves.
It is aimed at promotng numbers
of volunteers. The Trust has
partcipated in this project and
will contnue to do so.||
|---|---|---|---|---|
|6.6|Develop and implement a
Communicatons and
Marketngstrategy|2017/19|This contnues to be a necessity.||
|6.7|Review of the brand and
museum name, marketng
to visitors and potental
visitors, external
relatonships|2016/17|In 2022 – 2023 the Museum put a
new website and e-mail
connecton into place||
|6.8|Identfy and successfully
apply for awards that
demonstrate achievement
across visitor provision and
services|2019/21|Ongoing.||
|6.9|Establish social media
strategy and improve
online presence|2019/21
April 2022|In 2022 – 2023 the Museum put a
new website and e-mail
connecton into place. Investgate
extending to improve other social
mediapresence.||
|6.10|Establish autonomous
website for communicatng
up to date visitor
informaton and current
and upcoming events and
exhibitons|2016/17
August
2023|See 6.9||
Current Trustees (2023/2024) Robin Haddon - RH Adrian Hughes - AH Frederick Smith - RS Felicity Stafford - FS Amy Waterman - AW
Margate Museums Trust Annual Report 2023 to 2024 Page 18 of 19
Margate Museums Trust Annual Report 2023 to 2024 Page 19 of 19
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