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← Jigsaw Thornbury

2025-03-31-accounts

JIGSAW Thornbury Impact Report 2024-25 Registered Charity Number: 1172953

Contents

Contents
Reference and administrative details Page 2
Structure, governance, and management Page 2
Objectives and activities Page 3
Achievements and performance Page 5
Connecting with our community Page 8
Financial review Page 10
Chair’s summary Page 11
CEO’s summary Page 11

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Reference and administrative details

Registered charity name: JIGSAW Thornbury Charity registration number: 1172953 Principal office: 15-17 St Mary Street, Thornbury, BS35 2AB

The trustees during the period April 2024– March 2025 were as follows.

Steve Hyndman Appointed September 2021 - Appointed Chair January 2022 (re appointed May 2025) Annie Holland Appointed September 2021 Appointed Vice Chair January 2022 (re-appointed May 2025) Helen Staff Appointed September 2021 Re-appointed November 2024 Robert Cadman Appointed July 2019 Re-appointed January 2023 Stepped down February 2024 Emily Wilton Appointed June 2023 Rachel Smith Appointed June 2023 ~~——~~ Liz Farrell Appointed June 2023 Structure, Governance, and Management JIGSAW Thornbury is a registered charity (1172953) governed by the Charities Act 2011. The charity is a Charitable Incorporated Organisation and the constitutional document used throughout this report period was adopted in July 2018, with the charitable objects being updated in October 2021. The Board of Trustees meet quarterly at a minimum with additional meetings for specific purposes as required. A Trustee term is 3 years, at which point Trustees must be reappointed. Chair and Vice Chair roles are appointed or reappointed annually at the Annual General Meeting (AGM). The Board proactively recruits trustees who have skills and experience needed to make the best decisions for the charity. We are still using our governance structure, based on the Charity Governance Code, which was signed off in March 2022. Our project management framework also continues to be a useful tool for monitoring everything we do and responding to need through regular reporting. The 3 layers of protection in our governance structure help us to make sure we are able to achieve our charitable purpose and deliver maximum benefits for the families we support.

A visual of JIGSAW Thornbury’s current governance structure is below. It depicts the levels of protection described above with escalation points to a line manager, the CEO, and trustees.

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The trustees delegate the day-to-day running of the charity to the CEO, who works closely with the management team. The CEO is responsible for Business Plan objectives, agreed annually, and delegates functional area objectives which feed into these.

Objectives and activities

JIGSAW Thornbury is a charity that works with children and young people aged 0-25 with any additional need or disability. No diagnosis is needed to join in with our services, and we offer something for the whole family including siblings, parents, and grandparents.

We provide friendship, support, compassion and fun through our 18 innovative services, with families often describing us as life changing. Our role in the community is also important to us, enhancing inclusion for everyone by raising awareness and increasing opportunities for our member families.

It is not just about what we do, but also how we do it. Our impact starts with our core value of celebrating uniqueness, and it is the innovative, compassionate, communityfocused, empowering ways in which we work that make what we achieve impactful and makes us who we are. Working in line with our values, we aim to reduce isolation, increase confidence, improve wellbeing, and grow a better-connected voice for our cause.

Everything we do at JIGSAW is driven by the passion of our staff and volunteers. Their personal and professional experiences are integral to delivering our vision that children and young people with additional needs or disabilities and their families, are empowered to connect, fit in, and thrive as themselves. We have a staff team of 17, equating to 5.5 FTE, and 23 volunteers, which includes 6 trustees. Earlier this year, we were awarded our Level 2 Disability Employer Confident badge in recognition of our inclusive approach.

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A green circle includes a quote from a staff member saying

‘‘I am new to the team and love my job! I feel very supported by the whole team have helped me learn new skills, build an understanding of my role and welcomed me into the team. Thank you’’

Our board of trustees has a wealth of skills and experience, including financial, legal, and safeguarding. Two of our board members have been recruited with personal experience, one as a current parent member and one as a previous member whose children are now older. We are in the process of identifying a young member to join our board too.

The board are responsible for setting our strategic direction and delegate our annual business plan to the CEO. Our business plan objectives are then filtered down into functional area, project, and personal objectives to ensure that everyone knows how they are contributing to our vision and can feel valued for that.

Over the last 18 months we have completed our ‘Welcome Project’ aiming to help people better understand who we are and what we do. To inform this process, we asked members about their experience of joining JIGSAW and navigating services. The outputs are a new fold out leaflet, individual leaflets for each service, an updated new member process and welcome email, and informal welcome sessions.

The services available for members between April 2024 and March 2025 were:

The image below shows all our business plan objectives for April 2024 - March 2025. These are grouped under our strategic objectives which make up the acronym JIGSAW, with purple representing Joining In, yellow representing Growing Support, pink representing Awareness, and green representing Wellbeing.

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In the financial year from April 2024 - March 2025, we met most and exceeded some of our objectives. One area we take pride in is the functionality and accessibility of our venue. This is a safe space for our member families, designed to meet their sensory and anxiety needs. We aimed for 80% of members visiting the JIGSAW venue say that it is welcoming and accessible to them and their family, empowering them to join in with JIGSAW services. In a simple survey available at the venue and online, 100% rated the physical accessibility and functionality as good or excellent, and 82% rated the look and feel at this level. We also captured suggestions from members for further improvements.

Achievements and performance

During the period of April 2024 – March 2025, we recorded a total of 2436 check ins and engaged with 612 individuals through our services. This was 268 more individuals than 2 years ago, prior to our current grant round starting - an increase of 78%. This helps us feel confident that we are offering the right range of services and have been fairly good at identifying and meeting the needs of our beneficiaries. We gather feedback at each event using a sticker chart for children and using a feedback slip or speaking with parents. We periodically send feedback forms to members who have attended events to gain more in-depth feedback.

We maintained the same positive response to the previous year, with 98% of respondents saying yes to the question 'Do you think your wellbeing has improved as a result of this session?'.

We ask further questions using the 5 ways to wellbeing and our values as indicators of improved wellbeing. A summary of results is below. Over the year, only 2.5% of survey respondents disagreed that their wellbeing was improved.

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We were honoured this year to receive the Thornbury Mayor’s Community Hero Organisation Award. Our CEO was also named a finalist in the Community Hero Individual Award. These recognitions reflect the dedication of our whole team and the impact of our collective efforts. It was a true honour to be nominated by some of our young members, voted for by members of the community and chosen by Thornbury Town Council.

“JIGSAW is awesome. Everyone is friendly. It's when I can actually see people and see friends and feel included in my community.” - Part of nomination from JIGSAW young members

We have continued to see new members joining, with 124 families, including 173 children becoming members of JIGSAW between April 2024 - March 2025. The biggest increase we have seen is in the 14–25-year-old age range, with a 33% increase in members aged 14-20 and a 39% increase in members aged 21-25. This is compared to the previous year only seeing an 8% and 5% increase respectively. This rapid increase is partly due to some of our existing members getting older, but also new members joining as we are offering more for these ages and becoming more well known for our youth services.

In April 2024, we officially joined the South Gloucestershire Youth Work Partnership and increased our youth club provision from 1 to 2 nights per week during term time. This was thanks to funding from Thornbury Town Council, which contributes to the South Gloucestershire Council youth commissioning so that our youth clubs can be included. Our young people have hugely benefited from this partnership, with 7 of them receiving an award for volunteering at JIGSAW at the annual youth awards in February.

We were also able to take 7 of our young members to PGL as part of a joint trip with 2 other local youth providers. This was a brand-new experience for some of the

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group, who had missed out on school trips because they would have been too overwhelming for them. We get frequent requests to do more overnight trips and are excited to be going on our next residential soon.

Our youth volunteers continue to inspire us. Over the year, 18 youth volunteers contributed an amazing 398 hours of their time. To date (end of Sept 2025), the total number of hours since the programme began in April 2024 is 726! One of these incredible young people, Grace, gave an astonishing 138.5 hours in one year and was recognised as a Bristol Young Hero in the Community of Purpose 2025 awards.

Grace’s story is one of resilience and hope. Her mother, Sarah, shared:

“My beautiful girl’s mental health was on a downward spiral and she was very angry most of the time. Grace’s anxiety was so severe that we couldn’t even go to the shops without her panicking that she would see people she knew. JIGSAW has become a second home for Grace and a safe haven for our family. I wouldn’t want to imagine what life would be like if we didn’t have these phenomenal people in our lives and am thankful for everything that has been achieved with their support.”

The focus of our Youth Empowerment Sessions (YES) has been to plan a training awareness workshop to help youth providers and commissioners understand what it can feel like to be a young person with additional needs or disabilities. They welcomed an incredible range of youth providers to JIGSAW in May including Diversity Trust, Krunch Southwest, FACE, Creative Youth Network, South Gloucestershire Council, and the National Lottery Community Fund. The day was wrapped up with one of the young people saying “We want you to take away some things we have shared today and if you can make one change to make something more inclusive then you are doing a part to help more people struggling get the awareness and support they deserve”

New activities and developments within services included

Youth planned summer trips - each youth club worked together to plan an activity to do together over the summer holidays when the weekly club takes a break. This is a great way to keep in touch, learn about and support each other's needs when out and about, and gain planning skills.

We were proud to see some of our original home ed group attendees moving onto further opportunities, including an early year's apprenticeship and starting college. This has meant that we were able to welcome new families and welcome back some past attendees who have been struggling to get out of the house or engage in any positive activities.

We piloted some new holiday activities which were all popular and will continue. These were Lego Fun, Dungeons and Dragons, and Sensory Circuits. One big decision was to take our SENsory Lending Library offline. After investing in an online database since 2021 and seeing no increase in borrowing, we took the decision to save costs by closing the online library and returning to a paper-based

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system. This was an extensive review, including gaining input from JIGSAW members, to ensure we can have the impact we intend by enabling access to specialist equipment, sensory toys, and informative books when families need them with no financial barriers.

Connecting with our community

Over the year, we worked with 17 different activity providers who helped our members enjoy new and enriching experiences. We played an active role in the South Gloucestershire Youth Work Network, the Early Help Network, and the Thornbury Youth Services Group, among other local groups and committees such as Thornbury Walkers Are Welcome. These helped us to respond to the needs of our beneficiaries in a joined-up way and ensure that their needs become better understood and supported in their community.

We continued our monthly community cafe led by our youth volunteers and were proud to facilitate the Fun Palaces community event on behalf of Thornbury, with help from a community committee, for the 4th year in a row. This event reaches around 1000 local people who have the opportunity to join in with fun, free activities provided by individuals, groups and organisations, whilst finding out about what is available locally and making community connections. Another important annual event is Krunch Summerfest. This is planned by a local youth organisation, who we run our youth clubs in partnership with. Each year, JIGSAW provides a wellbeing tent with beanbags, games, and chill time with our therapy dog!

In May 2024 we held our first ever Community Dog Show. This was inspired by our therapy dog, Albus, and the love our members have for him. The event saw over 70 dog entries on the day, with 15 categories on offer from best dressed to best condition, puppies to veterans, and musical sits to waggiest tail. Each category was judged and rosettes awarded by our youth volunteers. Due to the popularity of the event with local people and with our members, we have now made this an annual event, and the 2nd Community Dog Show took place in May 2025 with even more community sponsors, prize donations, and youth empowerment.

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One of our community supporters, Elite Fitness, recruited a team to take on the infamous Tough Mudder challenge in August 2024 - and again in August 2025! Together, they overcame 15km of mud, sweat and tears, navigating 20 giant obstacles requiring teamwork and determination to raise funds for JIGSAW! We are so grateful for the ongoing support of Elite Fitness and our other community supporters which we have grown relationships with over the last few years.

JIGSAW June is an annual month of gratitude and celebrating our impact. The month starts with Volunteers’ Week when we host a get together for our whole team, and ends with Small Charity Week when we host our supporter event and community cafe. Each of these events are an opportunity to showcase the amazing impact our charity has and thank our supporters for the part they play in achieving it. Some examples of those we are excited to be working with and supported by are included below.

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Financial review

The start of the year the figures where skewed by our main lottery grant coming in during the first quarter instead of the previous year. This has now resolved and the grant dates reflect when the spend starts rather than in arrears. This was the first year we conducted a budget review at 6 months. This included projecting an increase in restricted funding of £13k to £162k. At the end of the year, we have exceeded this figure by £15k with some additional successful grants coming in.

Donation and fundraising had been reduced by £10k, having reforecast to reduce the expected sponsorship income for the year and remove some of the donations we knew we wouldn’t receive this year such as the Jefferies Christmas lights. We exceed this by £3k with some organisation donations toward the end of the year being secured from Downend Round Table and Thornbury Lions.

We finished the year in a strong position although our main source of income is restricted grants at 74% which brings challenges in both the time needed to allocate the costs to the separate funds to maximise the coverage of our costs but also means they are restricted in what we can spend against them this could mean it becomes harder to cover any costs outside of the scope of these grant. We have been working to improve the way we track our allocations, to streamline this with so many different small funds to manage.

A breakdown of our income sources for the year is included below.

Our biggest financial challenge currently is progressing our plans to develop a social enterprise with and for young people with additional needs or disabilities. There is a gap in South Gloucestershire for accessible meaningful paid work opportunities and voluntary work placements. Inspired by The Long Table in Gloucestershire and Props enterprises and Grimsbury Farm in Bristol - we want to empower our amazing

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young people to create a community-focused enterprise providing opportunities for them and their peers in South Gloucestershire. This work is progressing organically, but we have not yet been successful in gaining funding for a pilot project. Overall, JIGSAW Thornbury is in a fairly stable financial position. We are pleased to have sustained growth in a challenging charity finance landscape and are ready for our next ambitions!

Chair’s summary

2024/25 has been positive year for JIGSAW Thornbury. We have moved on from the consolidation and stability, both in terms of leadership and finances, put in place in the previous period, to expand our services and our membership, with 250+ more individuals engaging with Jigsaw services compared to 2 years ago.

The Trustees are proud to be part of JIGSAW Thornbury and proud of what our staff and volunteers have achieved, which has been recognised this year in public awards. We have pushed on with the last year's success for 14+ services and young volunteer opportunities, so that our young people are actively making decisions about how we show up in our community, including running and compering events. The consistent and caring support that our staff and volunteers have shown is helping our young people build skills and confidence which will genuinely help them shape their own futures.

2025/26 offers the opportunity for making a genuine difference to community in which we operate, creating new opportunities for young people, both through our own initiatives and working with close partners and the local authority.

Written by Steve Hyndman

CEO summary

This year has flown by - as most years tend to in charity life! - and it feels like I was writing our last annual report not too long ago. Having looked back to capture everything in one place, it turns out that we did do quite a lot in what felt like a short space of time!

Firstly, something that might seem a small success but feels mammoth in the current charity funding landscape - we are still delivering 18 services with something for the whole family. This year we have been monitoring attendance at each of our services within a range defined by the maximum capacity and minimum viable threshold for the event to be delivered within funding requirements and with an appropriate number of people to meet sensory and anxiety needs e.g. not too busy to reduce sensory overwhelm but not too few attendees that the benefit is minimal and social anxiety could be increased. This is reviewed quarterly and more often if needed so that we can make changes which will ensure the service will have the best impact for those who need it the most. Conversations with members and gathering feedback is also important in this.

One area I am most proud of are the multiple awards received in recognition of our impact. The Thornbury Mayor’s Award for Community Hero; the 7 youth volunteering

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awards achieved by our young members; and 2 of our members being selected as finalists for the Bristol Young Heroes Awards - Noah in 2024 and Grace in 2025. We started our 2025/26 financial year with a new structure for our objectives. Where previously we have linked each objective back explicitly to one of our strategic areas, we have now matured our governance and operational planning-monitoring cycle enough to be bold in setting out 3 priorities which we will progress with purpose. These are to work with others to respond to growing community needs; to develop a social enterprise model with and for young people; and to meet and raise awareness of sensory and anxiety needs.

We are extremely grateful for the ongoing support of so many people, groups, and funders - both financially and knowing that there is always someone we can talk to about any concerns or ideas. Our whole team and our members are proud of our impact. We hope our supporters feel proud of all they have done to ensure this as they read through our impact report.

Written by Hattie Clayton

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CHARITY COMMISSION FOR ENGLAND AND WALES JIGSAW Thornbury 1172953 Receipts and pa ments accounts CC16a For the perlod from 0110412024 To 3110312025 Section A Receipts and payments Unrestricted funds to the nwarest Restrictsd funds to tho near•st£ Endowment funds to tho n•arg¥t£ Total fund8 Last year to th• Mar•8t£ to th• noarest £ A1 Rocel Fundraisin Grants Donations Activit incom6 Investment income ross Incon7e income 177 or 1TI AR) 62,878 177.485 240,363 Se an see table . men A3Pa 8nts Direct activit costs es and volunteer costs Premises costs Trainin Fundraisin costs Office and IT ui Other 2,135 29,901 9.579 146,304 27,313 922 116,403 5,924 910 13 848 33 10.240 ment 900 697 933 10.937 Sub total 64,559 132.277 196,836 A4 Ass8t and Investment Sub total 64559 132,277 196.836 Net of receipts/{paymentsJ A5 Transfers between funds A6 Cash funds last year end Cash funds this year end 1,681 45,208 43.527 39,741 69,263 109,003 4Yd))W4/ CH41¢ CCXX R1 accounts (SS) 1811112025 ZG

Section B Statement of assets and liabilities at the end of the period Unrestricted Restrict•d funds funds to ngarest £ to nearnst£ Endowment funds to fi•ar•st £ Categories Details 81 Cash funds Current account 37,267 69,263 Expenses Petty cash Paypal Gocardless 19 2A52 Stripe Total cash funds 39,741 69.263 (agroe bthc4swAh rv•• arml p8yrneTts y47..<.￿￿, a¢coursllsll ..?3 Unrostrlctod funds lo near••t £ Rostrlcted funds to no•r•$t£ Endowment funds to neaT•¥t £ r)pt?118 B2 Other monetary assets Fund to whlch atss•t ￿lon Currnnt v•lu• onal Details Cost {optlonati B3 Investment assets Fund to whlch •$¥•t ￿1¢ Currnnt valu• Uona Cost loptlotMI} B4 Assets retalned for the ¢harW$ own use Rent deposit 3.750 3,750 Fund to whlch Ilabll Amount dua ona Whèn due lonal 85 Llabllltles Signed by one or trustees on behatf of all the trustees Signature Print Name Date ot roval CCXX R2 aixounts {SS) 1811112025

CHARITY COMMISSION FOR ENGLAND AND WALES Tl TFlofiTh)(IwR 117K9f I￿* Cth•￿). Art Fof)A Ek . 14 1)VK £ Lp