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Bude and Stratton Community Project Neetside Community Centre Annual Report 2022/23

About Us

Vision

Our vision is for a thriving local community with Neetside Community Centre at its heart.

Mission

Neetside Community Centre exists to provide well serviced spaces for hire, supporting organisations and individuals for the benefit, well-being, education, social welfare and enrichment of the local community and its environs in North Cornwall. Neetside thrives on the diversity of our community and strives to be an actively inclusive setting for all, with the needs of our community at the heart of everything it does.

Our Values are:

to have an open-door policy , welcoming everyone irrespective of race, gender, religion, ability, or lifestyle choice.
to provide safe and welcoming spaces.
to foster good communication.
to provide value for money.
to have the trust of our visitors and stakeholders.
to value our Employees, Volunteers, Trustees, Hirers and Visitors.
to have an effective and well-informed Trustee Board and staff team.
to be innovative in delivering our services and always considering ways to improve them.
to work in a sustainable manner for the benefit of the environment.

Summary of Achievements 2022/23

Two new Trustees appointed.
Safeguarding Policy developed and adopted.
Equalities, Diversity and Inclusion Policy developed and adopted.
Wi-Fi Ports upgraded throughout the building
Piloted Young Peoples Pop Up Café
Funded by Bude-Stratton Town Council to develop a Bude Volunteer Bureau
Barge boards repaired and repainted and new guttering installed across the building.
Established and managed 3 warm rooms across Bude and Stratton
Recruited a pool of 27 volunteers supporting the Warm Rooms programme
19 organisations attended Volunteer Open day
Bude Together relaunched attracting 45 attendees

Our Trustees

Hilary Workman (Chair) 2006 - Clare Hicks (Minutes Secretary) 1994 - Jan Hunt 1994 - Brian Dixon 2009 - Jackie Thorpe (Vice Chair) 2019 - Heather Smith 2012 - Julie Gray 2015 - Tony Harper 2016 - Chris Jewell 1995 - Glyn Collen 2021 - Mary Greener 2022 - Rachel Martin 2022 -

Our Staff

Miranda Clarke (Manager) 2017Louise Pearce (Office and Finance Administrator) 2014 -2023 Debra Thorpe (Office and Finance Administrator) 2023 - Amanda Baker (Marketing and Promotions Administrator) 2022 - Vika Bundy (Warm Rooms Co-ordinator) 2022 - David Mitchell (Caretaker) 2015 -

All staff are part time.

Chair’s Report

Looking back over the past year I am very proud to report that despite the ongoing impact of Covid and the uncertainty within the community sector, all the staff and Trustees have remained positive and continue to provide support to our visitors, as reflected in our survey.

It has been a year of initiatives from the warm rooms project to a pop up volunteer bureau and all projects have been aimed at supporting all residents of Bude and its surrounding parishes. Other activities like the Repair Cafe and Bude Together meetings continue to flourish and new groups like a bereavement support group demonstrate the way in which the voluntary sector provides an excellent service if they have somewhere welcoming to meet.

We welcomed two new trustees this year who have a wealth of experience to share with us all especially in the practical use of policies. An important task for all charities.

We also welcomed three new staff and said farewell to one, Louise Pearce, who worked in several roles over her 7 years with us, including making sure everyone paid their bills!

Finally Neetside Trustees enjoy being able to support all aspects of the Voluntary Sector in Bude especially when in times of cutbacks. It is essential that we work together as a supportive network to ensure that everyone in Bude can find some help and I look forward to some new initiatives next year . My thanks as always go to all our hardworking staff and Trustees for another highly successful year.

Hilary Workman.

Our Finances

Summary of Financial Statement for the year ended 31st March 2023 of Bude and Stratton Community Project

Notes Total income Total expenses Net surplus Total funds brought forward from 31/03/2022 Total assets less current liabilities Unrestricted funds N1 Restricted funds (including the building) Total Tangible fixed assets 31 March 2023 N2 (Building Furniture, Fixtures, Fittings) Staff costs (4) N3	£ 90,639 104,104 (13,465) 702,041 688,576 210,226 478,350
	688,576
	489,113
	55,478

Notes

1 Included within the unrestricted total is £70,000 that would fund the running of the building for 6 months and meet any redundancy payments that may be payable in the event of the project winding up completely.
2 On becoming a Charitable Incorporated Organisation (CIO) the building was transferred into the charity at a revalued amount of £520,000. The property being valued at £350,000 and the land at £170,000. The property will be depreciated at 2% per annum.
3 No employees received emoluments in excess of £60,000.
4 There were no Trustees’ remuneration or other benefits for the year ending 31 March 2023 nor for the year 31 March 2022.

Our Projects……Warm Spaces

Over the winter of 2022-2023 (November 2022 to March 2023), Neetside Community Centre coordinated three warm spaces across Bude and Stratton - at Neetside Community Centre, The Parkhouse Centre, and The Tree Inn Stratton. The Warm Spaces at the Tree and at The Parkhouse were funded by Bude-Stratton Town Council (BSTC), while the space at Neetside was funded by Volunteer Cornwall’s Community Hub programme. Combined, this enabled an offer of different types of venues, activities and opening hours across Bude and Stratton.

The funding enabled the delivery of activities including workshops, film screenings, children’s activities and advice sessions, provision of refreshments, including soup, as well as supporting venue costs. The support from BSTC specifically allowed Neetside to employ a co-ordinator, who worked across the three spaces, and managed the project as a whole as well as recruiting and coordinating volunteers and activities.

The project has been supported by a wonderful team of 27 volunteers, some of whom have volunteered every single week. Between them, the volunteers have contributed 1167 volunteer hours to the project.

“ What I’d say to anyone interested in volunteering is go for it. What I’ve learnt about myself is the more you stay at home as you get older, the more you can start to lose confidence in yourself. When you volunteer, you realise you can still do things and be of some help somewhere.” Sandra, warm space volunteer

716 visits to warm spaces

27 volunteers

1167 hours volunteered

3 locations

144 visits by children

17 music and craft workshops held

860 beverages enjoyed

12 advice sessions held

30 children and family workshops

330+ portions of soup made

30 different groups and organisations signposted

1.5 hours average hours spent in a space

What we’ve learnt …

“Awesome place! Very welcoming. Staff amazing” member of public visiting Neetside

Visitors to the Centre tend to live within Cornwall and within 30 minutes of the building. Visitors tend to have visited us 3- 4 times within a year.
The main way people know to come to Neetside is that they have ‘always known’, followed closely by appointment or referral.
The majority of our visitors are attending Neetside to get support for physical health followed by mental health.
Visitors to the centre are evenly split between adults (25 – 64 years old) and over 65’s, with very few young people or children attending.
Most of our visitors tend to be white British, with a small proportion of visitors also from European countries and Afro Caribbean, reflecting the makeup of the community living within 30 mins of the centre.
67 members of the public responded to our survey

“ Created a calm and quiet environment, welcoming and helpful”

Approx 1/3 of our Hirers answered our survey:

55% gave us a 10 out of 10 for their Hiring experience over the last 12 months.

“ Convenient, friendly, easy to book .” Hirer Feedback

All respondents said they would hire Neetside Community Centre again.

“ The staff are friendly and very helpful, it is a good space to meet other organisations in order to be able to support a greater number of local people.”

Half of respondents provided support for mental health and wellbeing, followed by Employment and Education, with under 10% providing support for physical health.

“ The staff are always friendly and the facilities are great and the centre is ideal for our service to hold clinics in as Bude is a central point for some of our patients who live in that area. If we did not have Bude we are not sure how far they would have to travel to be seen .”

Majority of respondents split between word of mouth, historical booking or recommended by a colleague or another organisation. No respondents heard about Neetside through social media.

“ I have found the centre to be a welcoming, safe, warm and comfortable venue .”

Useful feedback included;
Move to online booking system
Provide more visibility to those hiring e.g. signage outside
Fees for individuals hiring not competitive with other local venues.
45% had hired us for 5 or more years and 10% became hirers within in the last 12 months.

“It's a clean, spacious, welcoming environment. The team are always happy to help with any queries .”

The majority of responses were positive “ Keep doing what you’re doing ” or “ It’s great, nothing I can think of.”

Our Projects ….Volunteer Open Day

Recognising a need to connect people, support local community groups and help promote the wealth and variety of opportunities in Bude, Neetside Community Centre held a Volunteer Open Day in October 2022 , as part of a bigger project to establish a Volunteer Bureau.

Neetside Community Centre is the base for many organisations in Bude including Age Concern Bude, Seetec Pluss (Employment Charity), NHS IAPT Talking Therapies (Counselling), The Women’s Centre and Bude Area Toy Library. All of whom opened their doors for the open day, inviting visitors to drop in, see what services they provide and how you can volunteer with them.

Repair Café Bude, Mid-Cornwall Lifestyles, Age UK, Royal British Legion, Bude Town Team, Bude Mors Baggers, Crackington Community Shop, CAP Debt Advisory Service, Bude Refugee Group, Bude Heritage Service, Friends of Bude Sea Pool, Creative Spaces and The Wave Project, all of whom are seeking more volunteers also had stands at the open day. In addition, Volunteer Cornwall provided advice and support about volunteering in general for organisations and individuals alike.

The Volunteering Open Day was the start of a bigger project to establish a Volunteer Bureau for Bude, in 2023.The Bureau is a place for those organisations and groups with volunteering opportunities to advertise and for those interested in volunteering to find more about what’s available.

Hilary Workman , Chair of Trustees Neetside Community Centre “ We are incredibly grateful to Bude and Stratton Town Council for recognising the importance of a Volunteer Bureau for Bude and the surrounding villages and parishes. Run by volunteers supported by Neetside staff , their funding will enable us to trial the idea and hopefully establish something longer term.”

Our Projects …. Repair Café Bude

Since re-opening in March 2022, we've held 14 Repair Cafe's.

We've seen 230 items of which 134 have been fixed - that's a 58% success rate!! We've given advice on 42 items and 46 we confirmed were beyond repair. Volunteers have clocked up an impressive 357 volunteer hours.

Hire Us

£21 per half day (Weekdays 9am-1pm or 1-5pm) £40 per day (Weekdays 9am – 5pm) £7/11 per hour, full hour from the o’clock.

Contact Us

Neetside Community Centre, Leven Road, Bude, Cornwall, EX23 8LB t. 01288 353403 e. enquiries@neetside.co.uk

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2023-03-31-accounts