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← Aid Box Community

2025-03-31-accounts

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AID BOX COMMUNITY

FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025

Charity Number 1172697

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AID BOX COMMUNITY FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025

CONTENTS PAGE
REFERENCE AND ADMINISTRATIVE DETAILS 1
CHAIR’S REVIEW 2
OBJECTIVES AND ACTIVITIES 5
STRUCTURE, GOVERNANCE AND MANAGEMENT 7
WORKING IN PARTNERSHIP 9
ACHIEVEMENTS AND PERFORMANCE 10
FINANCIAL REVIEW 13
RESERVES POLICY 14
FUTURE PLANS 15
STATEMENT OF TRUSTEES’ RESPONSIBILITIES 16
INDEPENDENT EXAMINER’S REPORT 17
STATEMENT OF FINANCIAL ACTIVITIES 18
BALANCE SHEET 19
NOTES TO THE ACCOUNTS 20

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AID BOX COMMUNITY

REFERENCE AND ADMINISTRATIVE DETAILS YEAR ENDED 31 MARCH 2025

Charity Name Aid Box Community Charity Number 1172697 Registered office 174b Cheltenham Rd, Montpelier, Bristol, BS6 5RE

Trustees Trustees holding office over the reporting period and newly appointed Trustees:

Richard Annandale Trustee 22.10.20
Chair from 01.02.22
Gillian Nineham Trustee 13.10.18
Irene Zikusoka Trustee 22.10.20
Clare McKeown Trustee 16.06.22
Mariia Burlaka Trustee 23.01.24
Shelly Ann Deonarine Trustee 01.01.24
Patricia Ogri Trustee 23.01.24
Thomas Fallows Trustee 01.05.24
Joanna Killick Trustee 23.07.24
Peter Kent Trustee to 13.10.24
Lucy Middelboe Trustee 14.10.24
Key Personnel Imogen McIntosh Founder and Director of Strategy
Clare Chislett Director of Operations left on 10.06.25
Bankers Lloyds Bank
Victoria Branch
98 Victoria Street
London SW1E 5JL
Independent Joanne Trowbridge MAAT
Examiner Bristol Community Accountants CIC The Park,
Daventry Road, Bristol BS4 1DQ

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AID BOX COMMUNITY TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

CHAIR’S REVIEW

In their response to our latest annual survey, 100% of participants said that ABC made them feel happier.

“I WAS SO LONELY AND HOPELESS. NOW I FEEL SO MUCH BETTER. THANK YOU.”

“THEY TREAT US LIKE FAMILY — A VERY “I DON'T FEEL LIKE I AM BEING

LOVELY FAMILY” IMAGINARY”

Over the past year, over 4,000 people, both individuals and families, benefited from our Free Shop and Welcome Hub, with 9,524 recorded visits, and more than 580 people joined our support groups and community trips.

Our Connections Programme, now in its fifth year, has matched 400 people in meaningful friendships. We have distributed well over 414,000 essential items through our Free Shop, most of which were donated, recycled, and rehomed.

We also provided almost 4,500 bus tickets to help people access our services and supported 53 individuals through our Crisis Fund with direct emergency financial aid. Our newly launched Get Help page has already received nearly 2,000 views.

This vital work has only been possible thanks to our amazing 351 volunteers who gave their time and energy to ABC. From our end-of-year survey, 89% of respondents said ABC had made a positive impact on their, and their families’, lives.

“When you don't understand what the future holds, it’s scary. But when there's real help, you feel more confident. Problems become less overwhelming. Thank you, Aid Box Community.” — Service user, annual survey

All of this was achieved while we searched for a new home for our services. We are delighted to share the news that a new location has been secured, and we look forward to settling into our new home soon.

Responding to a Changing Landscape

The past year brought significant challenges in the refugee sector. The coming into law of the Rwanda Act caused fear and uncertainty, with many people receiving deportation notices. In August, we witnessed far-right violence across the UK including in Bristol, sparking large counter-protests and deeply affecting our community. Since then, there has been a worrying rise in Islamophobic and racist incidents both locally and nationally.

However, with the change in government came the repeal of the Rwanda Act and an acceleration in asylum claim processing. This has led to increased dispersal of people to Bristol and greater movement in and out of the city, impacting our services and requiring us to adapt quickly to meet shifting needs.

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AID BOX COMMUNITY TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

“I FEEL A DEEP LONGING FOR MY FAMILY AND MY COUNTRY.

SPENDING TIME WITH YOU MAKES ME FEEL BETTER.”

Staffing Update

Over the past year, our team has continued to grow in strength and impact. We now have 11 part-time staff members, equivalent to 5.6 full-time roles. Each team member brings passion, skills, and expertise that ensure our work is delivered to the highest standards and that ABC remains sustainable and resilient.

In the summer of 2025, Clare Chislett will be stepping down from her role as Director of Operations. Clare has been an integral part of ABC, co-leading the charity since 2021. Her compassion, dedication, and generosity have left a lasting mark on our team and our community. We will miss her greatly. Clare has been involved with ABC since its inception, first as a volunteer and then as vital member of our staff team, and her spirit will always remain at the heart of our charity.

As we prepare to move into larger premises, we’ve made some changes to our staffing structure. This has created exciting new opportunities for existing team members, and we are also delighted to welcome John Aguirre as our new Operations Manager. Imogen McIntosh, our founder and Director, will continue to lead the charity.

“ABC HELP US TO LOOK BEAUTIFUL AND KEEP US WARM FROM THE COLD”

Volunteers - 351 people dedicated their time

We cannot express enough our gratitude to all our fantastic volunteers who donated 23,426 hours of their time. As in previous years, the warmth, loyalty and dedication of our volunteers all continue to inspire us.

Volunteer numbers have remained steady, supported by ongoing recruitment efforts and the introduction of new roles. Sixty-four people with lived experience volunteered their time. Our three annual compulsory training weekends offer a valuable opportunity for both new and longstanding volunteers to come together, connect, and engage in learning. These weekends include an introduction to ABC, an overview of the UK asylum system, safeguarding, professional boundaries, and powerful insights from the lived experiences of our service users.

This year, we expanded our training programme to include new sessions such as a First Aid refresher and strategies for communicating with individuals who speak English as an additional language. Regular supervision sessions promote a sense of value and belonging among our volunteers, which contribute significantly to their wellbeing and retention.

Premises Update

After two and a half years of searching, we are thrilled to have secured a new home that will bring our Free Shop, Welcome Hub, admin offices, and community groups together under one roof.

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TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

AID BOX COMMUNITY

This move marks an exciting new chapter for ABC. We are especially looking forward to reinstating a dedicated Welcome Area, a vital space that was lost due to the increasing demand on our Free Shop and the limited size of our previous premises.

Having all our services in one location will not only improve accessibility and coordination but also strengthen the sense of community and belonging at the heart of everything we do. We aim to be relocating in September 2025.

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TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

AID BOX COMMUNITY

OBJECTIVES AND ACTIVITIES

Charitable Objectives

The purposes of the Charity as set out in its governing document are as follows:

The relief of financial hardship, and assistance of, refugees, asylum seekers and their dependants in the UK by providing free essential living items, emergency support, opportunities for community engagement, recreation, preparation for employment and access to other necessary support services.

Working with other organizations to enhance the positive impact of services supporting refugees and people seeking asylum.

Undertaking such other charitable purposes for the public benefit and for the benefit of those seeking asylum, and for those granted refugee status, and their dependants as the trustees shall determine.

Vision, mission, values

Vision

We envision a world where the rights of refugees and those seeking asylum are respected so that they have the opportunity to achieve financial and emotional independence.

Mission

We provide a warm welcome to people seeking asylum in Bristol and offer the support they need to access living essentials, emotional support, recreation, shelter, community, legal advice, health care and employment.

Values

We treat everyone with respect, compassion and love and seek to offer hope, advocacy and a space to belong. We welcome all displaced people regardless of their faith, race, ethnicity, culture, age, disability, gender and sexuality.

Public Benefit

Aid Box Community exists to support some of the most vulnerable members of our society - individuals and families who have experienced forced migration and are seeking safety, stability, and a sense of belonging.

We provide a safe, welcoming space where people can connect with others, access both practical and emotional support, and begin to build new lives in Bristol. Through our services, we help individuals feel seen, valued, and empowered, while also reducing isolation and increasing wellbeing. In doing so, we create opportunities for connection, community, and personal growth, all benefiting the wider community as well as our beneficiaries.

By offering support to a large and diverse number of people through our Free Shop and Welcome Hub, we are uniquely positioned within the city’s refugee and asylum sector to provide effective signposting to partner organisations for additional specialised support. This

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AID BOX COMMUNITY

TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

collaborative approach enhances our overall impact and ensures our service users are supported holistically.

Summary of Main Activities for Public Benefit

The charity carries out a wide range of activities in pursuance of its charitable aims. The trustees believe that these activities, summarised below, provide benefit both to those seeking asylum and to those granted refugee status and their dependants as well as to the wider community of Bristol.

In line with the Charity Commission’s guidance on public benefit, the following core activities were delivered throughout the year:

All our services are free and open to those in need, and are designed to be inclusive, responsive, and rooted in dignity and respect.

The Trustees confirm that they have complied with the duty in section 4 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit.

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AID BOX COMMUNITY

STRUCTURE, GOVERNANCE AND MANAGEMENT

Organisational structure

On 31st March 2025, the Aid Box Community team consisted of 11 staff members (5.6 FTE) and one freelance worker (0.4 FTE). The Strategic Director manages strategic development and fundraising, supported by a fundraising team, charity administrator and finance manager (2.5 FTEs). The Operations Director manages the delivery of charitable activities supported by delivery staff (3.1 FTEs).

Management

The Charity Trustees manage the affairs of the Charitable Incorporated Organisation and exercise all its powers. The Trustees delegate the day-to-day operation of the charity to the Director, who is in turn accountable to the Trustees through our Chair.

Trustee Board

On 31st March 2025, Aid Box Community was governed by a Board of 10 Trustees, who bring a diverse range of skills and experience to the organisation. Four of our Trustees have lived experience of the UK’s asylum system. All Trustees are initially appointed by a formal resolution for a three-year term. They can serve as a trustee for three consecutive terms and only beyond this maximum period in exceptional circumstances for such further period as the trustees shall approve.

Trustees are appointed by the existing trustees normally after open advertisement and interview. This is undertaken by a combination of key governance information and practical sessions. New Trustees are involved in an Induction Plan under which they receive key charity documents, required reading material and training.

Governing document

The organisation is a Charitable Incorporated Organisation (CIO) governed according to the rules of its CIO Foundation Constitution, registered on 24 April 2017, most recently amended on 26 September 2024.

Governance

Members of the Trustee Board meet quarterly to discuss strategic matters, review the risk register, and make key decisions. The Board delegates certain responsibilities to three subcommittees as detailed below. The first two sub-committees meet quarterly, in advance of Trustee meetings.

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AID BOX COMMUNITY TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

SUB COMMITTEE RESPONSIBILITIES
Finance Audit and
Fundraising		 Meets quarterly to approve budgets, for recommendation to the
Trustee Board; approval of fundraising contracts; the monitoring of
financial health and the liquidity of the charity.
Health & Safety
and Safeguarding		 Meets quarterly recognising the important role that safeguarding
plays in supporting the safety and wellbeing of our service users.
Ensures all procedures are being followed correctly. Also reviews any
health and safety issues especially in relation to our premises.
Human Resources
Committee		 The Human Resources Sub-Committee makes recommendations to
the Board on matters relating to remuneration policy, senior staff
appointments and staff remuneration and terms and conditions of
service. It meets each February to carry out a review of staff
remuneration and,at other times,when the need arises.

Lived Experience Working Group

An essential part of the governance and strategic planning of our CIO is the Lived Experience Working Group, which plays a vital role in shaping the direction and values of Aid Box Community.

At ABC, we believe it is imperative that individuals with lived experience of the asylum system are not only represented but meaningfully involved in decision-making. We are committed to providing opportunities for people with lived experience to volunteer, contribute to leadership, and gain employment both within ABC and beyond. This year sixty-four of our volunteers had lived experience.

We also see the tangible benefits of having four trustees with lived experience on our Board. Their insights have been instrumental in identifying areas where we can improve inclusivity and accessibility across the charity. Informed by their perspectives, along with research conducted by BRASP and the University of the West of England (UWE), we have revised our recruitment policies to remove barriers and promote equity in hiring practices.

Our Lived Experience Working Group has continued to grow in strength and purpose. The group is committed to ensuring its input is impactful and never tokenistic. To deepen engagement and effectiveness, the group will now meet bi-monthly rather than quarterly and will be led by our new staff member, John Aguirre, who brings both professional expertise and his own lived experience to the role.

We are determined that this group remains a genuine and empowering space where lived experience is not only heard but actively shapes the charity’s development. This is central to our mission to be inclusive, equitable, and community led.

“IT A BEAUTIFUL FEELING THAT I CAN COME TO YOU, TALK TO YOU AND YOU'D LISTEN TO ME.”

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WORKING IN PARTNERSHIP

We work very closely with the other main refugee support services in the city as part of the Bristol Refugee and Asylum Seeker Partnership (BRASP).

Aid Box Community is proud to be one of 14 partner organisations of BRASP - a collaborative network that has been developing since 2020. BRASP was established to formalise our ways of working together, enhance communication, reduce duplication and competition for funding, and improve overall efficiency across the sector. Through this collaborative approach, we all aim to deliver more effective, joined-up services, share resources and achieve better outcomes for refugees and asylum seekers in Bristol.

BRASP Vision:

All refugees and asylum seekers enjoy healthy and fulfilling lives in Bristol, have a voice, and their needs are met by an effective, unified, and sustainable sector.

Over the past year, BRASP has been working on developing a sustainable partnership, focused on Lived Experience Leadership, including the development of a peer support network for staff with lived experience across member organisations.

Additionally, the BRASP Influencing, Advocacy, and Campaigning Working Group has identified three key priority areas based on what matters most to the people we support:

These priorities will guide collective advocacy efforts across the partnership in the year ahead, ensuring that the voices and needs of refugees and asylum seekers remain central to our work.

Collaborations

In addition to our work with BRASP partners, Aid Box Community is proud to collaborate with a wide range of local organisations, community groups, schools, churches, and individuals. These partnerships play a vital role in raising awareness about the experiences of refugees and asylum seekers, sharing knowledge and skills, and enriching the lives of our service users through inclusive and engaging activities.

We are deeply grateful to everyone who has contributed their time, resources, and expertise to support our work. It would be impossible to name everyone, but we would like to acknowledge just a few of the many wonderful collaborators who have helped make a difference this year: Coexist Cookery, Bristol Ferries, We the Curious, Open Minds Active, Lockleaze Sports Centre, Bristol Cow Folk, Bristol Old Vic, Travelling Kitchen, Bridge Farm, Trinity Centre.

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AID BOX COMMUNITY TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

ACHIEVEMENTS AND PERFORMANCE

Free Shop and Welcome Hub – visited by 2,103 adults

This year, our Free Shop has seen an increase in demand, with daily visitor numbers now averaging 40–50 people. Managing this consistently high footfall is a challenge our dedicated staff and volunteers rise to daily, balancing efficiency, fairness, and above all, a warm, respectful welcome for every individual who walks through our doors.

Ensuring equitable distribution of aid remains a priority, and over the past year we have reviewed our systems and implemented several additional measures to help maintain fairness while preserving dignity and choice for our service users.

Thanks to the generosity of our local community and donors, we maintain a rapid flow of highquality donations, which are quickly sorted and made available on our shelves. Our teams of eight volunteers daily play a vital role in keeping the Free Shop running smoothly and compassionately.

Many of those we support are relocated within or beyond Bristol at very short notice. We make every effort to respond practically, ensuring essentials like luggage are available while also supporting the emotional wellbeing of our staff and volunteers during these oftenupsetting transitions.

The Free Shop continues to be a lifeline, not only meeting basic needs but also offering a rare sense of stability, kindness, and emotional support. For many, we are a constant in a life full of change. One of the most common questions we hear when someone is moved to a new location is: “IS THERE ANOTHER ABC IN THAT CITY?”

Outreach

This winter we responded to an outbreak of scabies in one of the hotels and were funded by the council to purchase clothes for the residents who had been affected. We were able to do this very efficiently and the remaining funds were added to our essential aid fund to be spent by the end of the financial year.

Activity Groups and Trips Programme – enjoyed by 588 individuals

Women’s Group (161 participants)

Our weekly activity groups offer a safe, welcoming space where women can enjoy a relaxed morning with food, creative activities, and the chance to connect, build friendships, and learn new skills.

A highlight of the year was our Winter Party, which brought together over 60 women for a joyful celebration. We also welcomed guest facilitators from Love Well Training, Second Step, and Bristol City College, who led inspiring skill-building workshops. Creative sessions, including macramé, tie-dye, clay modelling, and bracelet making, filled our mornings with laughter, learning, and connection.

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AID BOX COMMUNITY

TRUSTEES’ ANNUAL REPORT

YEAR ENDED 31 MARCH 2025

Women’s weekly Multisport (33 participants)

This year, we launched our weekly Women’s multisport sessions in response to high demand from our service users and the need for a modest, welcoming space where women can get active comfortably.

The sessions have been a great success, with strong engagement and positive feedback. Due to their popularity, we are now running our third consecutive 6-week long programme, and we plan to continue offering this much-valued activity.

Trauma-Informed Swimming Lessons (26 participants)

Delivered in partnership with Open Minds Active, these sessions provide a safe, supportive, and culturally sensitive space for women to learn to swim, build confidence in the water, and enjoy gentle exercise. Beyond fitness, the lessons offer an opportunity for relaxation, connection, and a sense of community, something many participants value just as much as the physical activity.

Gardening Group (41 participants)

This year, we also ran a gardening group. During the summer months, it was well-attended. In the future, we plan to hold Garden groups within the grounds of our new premises.

Trips & Cooking Sessions

This year, we organised many exciting trips, including a ferry trip, visits to the Botanical Gardens, We the Curious, Coexist, and several farm visits.

As always, our Christmas boat trip was a big highlight, with a fantastic turnout. We also had a special Eid ferry trip, which was just as successful. These ferry trips continue to be a favourite among our members. The Coexist sessions had good attendance overall, although the first and last sessions had fewer people. Our farm trips also saw a steady turnout.

Men's Football (327 participants)

Our men’s football programme continues to thrive, with 327 participants this year across two weekly 2-hour sessions. Each session attracts around 40 men, offering not only physical activity but also a vital sense of community, belonging, and improved wellbeing. The positive impact is clear, both physically and emotionally:

“WHEN I THINK OF ABC, IT REMINDS ME “PLAYING FOOTBALL HAS REALLY HELPED THAT I’M A PERSON — NOT JUST AN MY MENTAL HEALTH THROUGH PHYSICAL ASYLUM SEEKER.” EXERCISE.”

— “YOU MAKE ME FEEL SO WELCOMED NEVER JUDGED.”

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AID BOX COMMUNITY

TRUSTEES’ ANNUAL REPORT

YEAR ENDED 31 MARCH 2025

Connections – Befriending Programme

It’s hard to believe that in April 2025 we will have had 5 years of ABC’s Connections programme. During this time, we have connected almost 400 individuals for friendship, with several volunteers having had more than one connection.

Participants report many benefits including improved mental health and reduced isolation:

Welfare and Crisis Support

"I WAS LUCKY ENOUGH TO MEET PEOPLE LIKE YOU IN THE HARDSHIPS OF MY LIFE TO REALISE THAT KINDNESS IS STILL VALUABLE IN THE WORLD"

This year, we supported 53 individuals through our Crisis Fund , providing vital assistance when all other avenues of support had been exhausted. These timely interventions can make a critical difference, helping to prevent individuals from falling into deeper crisis and offering a lifeline at moments of acute need.

We have responded to referrals from several trusted partner organisations, including: BRASP partners, Unseen, NHS, Bristol City Council social services and many more. Our Crisis Fund continues to be a crucial safety net for those facing extreme hardship, allowing us to respond quickly and compassionately to urgent situations.

Get Help Page

Our live Get Help page on our website is a multi-language resource where service users, volunteers, staff, partner organisations and the public can find where to get help. This was our first year and the page received nearly 2000 views.

Transport Assistance

Bus Fares

Transport is one of the biggest barriers to people accessing support so at ABC our policy is to only offer a service if we can provide people who need it with a bus fare. This year we distributed 4,490 bus tickets to our service users.

Safeguarding and Health and Safety

18 incidents were reported by staff this year to the Designated Safeguarding Lead (the Director), and four were dealt with as welfare concerns. Three safeguarding referrals were made to the Council safeguarding team and one to SARI and the police. None of these met the criteria to be reported to the Charity Commission.

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AID BOX COMMUNITY

TRUSTEES’ ANNUAL REPORT

YEAR ENDED 31 MARCH 2025

Monitoring and Evaluation

With the help of a team of volunteers we were able to collect feedback through our annual anonymous service user survey from 81 of our service users in 12 languages. We obtained feedback after individual activities, after service programmes, and through our lived experience working group. We also continued to benefit from our M&E framework which went live last year. All these factors help us to gain a comprehensive insight into our services and activities, defining measurable outcomes by utilizing the feedback from our service users. In this way we can maximise the positive impact of our work, which is reflected in information, and members’ comments, provided in this report and, in more detail, in our annual Impact Report.

Challenges

We have continued our search for new premises this year, as the growing demand for our services has made the need for additional space increasingly urgent. Managing queues in a way that maintains dignity and respect for those we support, while also safeguarding the wellbeing of our staff and volunteers, has been a significant challenge. In the current climate of rising hostility towards refugees, there has been a palpable sense of unease. This has further highlighted the importance of working in a trauma-informed manner to ensure our services remain compassionate, safe, and inclusive.

FINANCIAL REVIEW

Total incoming resources for the year were £358,571 as against resources expended which were £359,158 resulting in a deficit of £587. The Charity received more than it spent in restricted funds by £11,487 and is holding a balance of £15,487 at the 31 March 2025. The deficit on unrestricted funds was therefore £12,074.

Over the past several years, Aid Box Community’s income has consistently exceeded its expenditure, due to excellent fundraising performance and the continued delay in finding new premises. Hence the Charity has built up a significant level of reserves, as explained below. This is the first year that expenditure has exceeded income, as planned, and we expect there to be a significant deficit in the year ending 31 March 2026. This is a planned investment of the reserves the Charity has built up, as we move to larger and more suitable premises where we can continue to improve the vital support we provide to our beneficiaries.

Fundraising activity

Our local fundraising income including events, individual giving, community fundraising and corporate donations, continued to grow this year totalling £83,673 (2023-24 £72,253). Together with the £31,010 gift aid donation from Aid Box Trading, our trading subsidiary, the total income from fundraising activities is £114,683 (2023-24 £102,344) which represents 32% of the total income for the charity.

As always, we are blown away by the generosity of our community and want to thank every individual, company, community group and all our volunteers for their incredible fundraising efforts again this year.

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AID BOX COMMUNITY

TRUSTEES’ ANNUAL REPORT

YEAR ENDED 31 MARCH 2025

Grant income

Total grants received from trusts and foundations was £204,798 (2023-24 £236,478) and statutory grants from Bristol City Council totalled £35,000 (2023-24 £45,000). Grant income represents 67% of total income and 51% of that is restricted to specific activities. The landscape for trusts and foundations fundraising is becoming increasingly competitive, and we are incredibly grateful to all our funders for their ongoing support.

More information about our grant income is provided in the note to the accounts. We want to acknowledge significant and multi-year grants from National Lottery Reaching Communities Fund, Martin Smith Family Trust, AB Charitable Trust, Garfield Weston Foundation, Nisbet Trust, Bristol City Council City of Sanctuary, SECL Octopus and Festival Medical Services.

Expenditure budget

We’ve changed the presentation of our expenditure on Charitable Activities this year to provide a clearer link between the financial statements and our achievements and performance as described on pages 10 to 13.

Total expenditure for the year was £359,158 (2023-24 £336,409), an increase of 7%. Part of this increase was due to inflation with the average Consumer Price Index across the year at 3.2%. There was also growth in all areas of our charitable work, with more people accessing the free shop, an increased activity programme, and a general increase in demand for our services.

Total staff costs were £211,706 (2023-24 £186,384) with an average monthly head count of 11 (2023-24 10). All staff are part-time and the average number of full-time equivalent staff in the year was 5.4 (2023-24 5.1). The increase in staff costs is the result of a few factors: staff were awarded a 4.5% pay increase, recognising the impact of high inflation costs in recent years; the finance function was brought in-house part way through the year with the appointment of a Finance Manager, replacing the freelance bookkeeper; and there was a small increase in staff hours due to the growth in activity.

Independent Examiners

Joanne Trowbridge of Bristol Community Accountants CIC was appointed as the Charity’s Independent Examiner during the year. Joanne Trowbridge is a member of the Association of Accounting Technicians.

RESERVES POLICY

The Charity aims to hold six months’ operating costs as free reserves to provide financial security in case there is a sudden loss of income or change in operational structure. The Trustees believe this is sufficient to allow the Charity to continue to deliver its activities in the short term, while the director and Trustees determine what action to take. The reserves policy is reviewed on an annual basis and compared with the reserves level. Depending on the level of reserves held, and the future strategy for the Charity, the Trustees may plan to grow or invest reserves as required.

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AID BOX COMMUNITY TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

Level of reserves held

On 31 March 2025, the total unrestricted free reserves were £289,170. In addition, we held designated funds of £78,800 and restricted funds of £15,487.

The Trustees designated £80,000 in 2023-24 in anticipation of the significant costs anticipated by our planned premises move. The lease of our current premises expired in July 2024. Despite our best efforts, it has taken us over 2 years to find new premises. The process to move to our new home only started in March 2025 and £1,200 was incurred as costs in the year to 31 March 2025. The extensive fit-out works and then move into our new premises are expected to be finalised by late summer 2025. Once the move is complete, and all associated costs have been expended, any remaining designated funds will be released and become unrestricted funds for the Charity.

Our budgeted operating costs for the 6 months following 31 March 2025 are £183,723. As noted before, our free reserves held as at 31 March 2025 is above this figure at £289,170.

The unavoidable delay in securing our new premises has contributed to an inevitable build up in our free reserves. We had anticipated incurring much earlier, the greater operational costs for the move into new premises. The new, larger premises we have found are far more suitable for the future delivery of our services and activities.

The Trustees expect to utilise this excess reserve over future accounting periods during which we anticipate incurring managed budget deficits. These anticipated deficits will be due to higher costs, driven by growing demand and capacity of our services, especially in light of our confirmed relocation to new, more costly, premises. The Trustees also acknowledge a challenging fundraising environment in our charity sector which may adversely impact income generation from grants and trusts, our primary sources of income.

Given these budgetary conditions facing the Charity, the Trustees consider it to be responsible and appropriate to utilise current excess reserves over future accounting periods to ensure that the Charity navigates its near-term growth and mitigates financial risk.

FUTURE PLANS

Aid Box Community will continue to empower refugees and people seeking asylum.

The move to our new larger home will allow us to offer a more dignified experience for refugees and people seeking asylum with room to rest, connect, and participate in activities. We will have a dedicated Welcome Area, separate from the Free Shop, where people can rest, share tea, join activities, or simply feel part of a community.

Our Welcome Hub and Free Shop will remain open five days a week, offering practical support in a warm, safe, and welcoming environment. We will also continue to offer a wide-ranging activity programme to support wellbeing, skill-building, and community integration. The Hub will also act as a key gateway service in the city as we see people from when they arrive in Bristol all the way through their asylum application journey and continuing after they receive their Right to Remain.

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2025

We signpost to our partner organisations for legal advice, housing, healthcare, and more. Moving to the new venue will also give us an opportunity to engage more with the local community, invite them to take part in community events and sharing of skills and culture.

We will also build on the strength of our Lived Experience leadership team and our Lived Experience Working Group to shape the future of our services in this new space. This will include co-designing new activities, training sessions, and community events based on the needs and ideas expressed by our service users. We will begin new in-house activities and explore how the space can be used to foster deeper community connection and healing. Additionally, we will reinforce our pathways for service users to access volunteer and leadership roles within ABC.

We will continue to develop and roll out our ambassador programme, strengthen our relationships with the local community and other creative way of raising funds as we navigate the increasingly difficult fundraising climate.

This coming October, Aid Box Community will celebrate 10 years since its founding. We are immensely proud of our incredible staff team, trustee board, and the army of passionate volunteers and supporters who make our work possible. The love, dedication, and commitment everyone has poured into this vision continue to inspire us all every day.

STATEMENT OF TRUSTEES’ RESPONSIBILITIES

The Trustees of the charity acknowledge their responsibility to maintain proper accounting records, to prepare Annual Accounts which show a true and fair view of the activities of the charity and to take appropriate measures to protect the assets of the charity from major loss.

This report is made under the Charities Act 2011 in accordance with the requirements of applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Accepted Accounting Practice).

17/11/2025

The report was approved by the Trustees on …………………………… and signed on their behalf by:

Richard Annandale

Thomas Fallows

……………………………………………… ……………………………………………… | FidardSignedECOCFD8D7282405... by: lunandale [toSig7B28FDEBOB6442D... n ed by:s Fallows Chair Treasurer

Date 17/11/2025 Date 25/11/2025

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

INDEPENDENT EXAMINERS REPORT YEAR ENDED 31 MARCH 2025

AID BOX COMMUNITY

INDEPENDENT EXAMINER’S REPORT

I report on the accounts of the company for the year ended 31 March 2025 which are set out on pages 18-27.

Respective responsibilities of Trustees and Examiner

As the Trustees of the Charity, you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 (‘the Act’).

I report in respect of my examination of the Charity’s accounts carried out under Section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable directions given by the Charity Commission under Section 145(5)(b) of the Act.

Independent examiner’s statement

Since the Charity’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of The Association of Accounting Technicians, which is one of the listed bodies.

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report to enable a proper understanding of the accounts to be reached.

Joanne Trowbridge MAAT …………………………………………….. (<c C2F8368E1B574EA...DocuSigned by: Date …..................................... 25/11/2025 Bristol Community Accountants CIC The Park Daventry Road, Bristol BS4 1DQ

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

STATEMENT OF FINANCIAL ACTIVITIES (Including Income and Expenditure Account)

YEAR ENDED 31 MARCH 2025

Note
Incoming and Endowments from:
Incoming resources from generated funds
Donations and legacies
3
Charitable activities
4
Investments
5
Total
Expenditure On:
Raising funds
7
Charitable activities
8
Other
9
Total
Net income/(expenditure)
Extraordinary item
10
Net income/(expenditure) before other
gains and losses
Net movement in funds
Total funds brought forward
Total Funds Carried Forward
18		 Unrestricted
Funds
£
233,262
-
2,069		 Restricted
Funds
£
88,240
35,000
-		 Total Funds
2025
£
321,502
35,000
2,069		 Total Funds
2024
£
341,945
45,000
1,294
235,331 123,240 358,571 388,239
60,046
186,345
1,014		 -
111,753
-		 60,046
298,098
1,014		 56,630
278,795
984
247,405 111,753 359,158 336,409
(12,074)
(7,086)		 11,487
-		 (587)
(7,086)		 51,830
-
(19,160) 11,487 (7,673) 51,830
(19,160)
387,130		 11,487
4,000		 (7,673)
391,130		 51,830
339,300
367,970 15,487 383,457 391,130

All of the activities of the charity are classed as continuing

The notes on pages 20 to 27 form part of these financial statements

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

BALANCE SHEET

YEAR ENDED 31 MARCH 2025

2025 2024
Note £ £
Current assets
Debtors 16 32,507 76,823
Cash at bank and in hand 381,872 319,645
Total current assets 414,379 396,468
Liabilities
Creditors: Amounts falling due 17
within one year (30,922) (5,338)
Net current assets or liabilities 383,457 391,130
Total net assets or liabilities 383,457 391,130
The Funds of the Charity 19
Restricted funds 15,487 4,000
Unrestricted funds 367,970 387,130
383,457 391,130

These financial statements were approved by the trustees and are signed on their behalf by:

…………………………………................................ |[Kichard] Signed by:[Annandale] Richard Annandale - Chair ECOCFD8D7282405...

17/11/2025 Date…................................

The notes on pages 20 to 27 form part of these financial statements

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

1 Basis of Preparation

The financial statements have been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective from 1 January 2019) - (Charities SORP(FRS 102)) and with the Charities Act 2011.

b) Basis of preparation

The financial statements are prepared on the accruals basis. The trustees feel this results in the accounts providing more appropriate and relevant information about the financial performance of the charity.

2 Accounting Policies

i) When donors specify that donations given to the charity must be used in future accounting periods, the income is deferred until those periods.

ii) When donors impose conditions which have to be fulfilled before the charity becomes entitled to use such income, the income is deferred until the pre-conditions have been met.

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

Income and Endowments From:

3
Donations and Legacies
General Donations
Grants
Fundraising Events
Gift Aid
Miscellaneous Income
Donations and legacies - prior year
General Donations
Grants
Fundraising Events
Gift Aid
Miscellaneous Income		 Unrestricted
Funds
£
83,390
118,000
16,047
13,803
2,022		 Restricted
Funds
£
1,442
86,798
-
-
-		 Total Funds
2025
£
84,832
204,798
16,047
13,803
2,022		 Total Funds
2024
£
83,345
236,848
11,405
7,634
2,713
233,262 88,240 321,502 341,945
Unrestricted
Funds
£
83,345
117,370
11,405
7,634
2,713		 Restricted
Funds
£
-
119,478
-
-
-		 Total Funds
2024
£
83,345
236,848
11,405
7,634
2,713
222,467 119,478 341,945

The Charity also benefits greatly from the involvement and enthusiastic support of its many volunteers, details of which are given in our annual report. In accordance with the Charities SORP (FRS 102), the economic contribution of general volunteers is not recognised in the accounts.

4
Charitable Activities
Statutory Grants
5
Investments
Bank interest receivable		 Unrestricted
Funds
£
-		 Restricted
Funds
£
35,000		 Total Funds
2025
£
-		 Total Funds
2024
£
45,000
- 35,000 - 45,000
Unrestricted
Funds
£
2,069		 Restricted
Funds
£
-		 Total Funds
2025
£
2,069		 Total Funds
2024
£
1,294
2,069 - 2,069 1,294

Investments prior year - all unrestricted

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

6 Government Grants

The charity receives government grants, defined as funding from Bristol City Council to fund charitable activities. The total value of such grants in the period ending 31 March 2025 was £35,000 (2024: £40,000). There are no unfulfilled conditions or contingencies attaching to these grants in the year ended 31 March 2025.

Expenditure on:

7
Raising Funds
Fundraising staff costs
Fundraising costs
Raising Funds prior year
Fundraising staff costs
Fundraising costs
8
Charitable Activities
Staff costs
Free shop, activities and volunteer costs
Bus tickets for beneficiaries
Room hire and meeting costs
Internet, phone and IT
Insurance
Repairs and Equipment
Marketing and Subscriptions
Bookkeeping and Payroll
Professional Fees
Training and supervision
Recruitment costs
Governance costs		 Unrestricted
Funds
£
54,113
5,933		 Restricted
Funds
£
-
-		 Total Funds
2025
£
54,113
5,933		 Total Funds
2024
£
50,809
5,821
60,046 - 60,046 56,630
Unrestricted
Funds
£
23,230
5,821		 Restricted
Funds
£
27,579
-		 Total Funds
2024
£
50,809
5,821		 Total Funds
2024
£
135,575
100,817
11,518
-
3,089
2,128
478
4,450
16,040
371
3,326
1,003
-
29,051 27,579 56,630
Unrestricted
Funds
£
104,606
45,661
13,948
1,868
5,139
1,687
1,194
1,593
7,586
-
1,376
740
947		 Restricted
Funds
£
52,987
57,433
985
-
-
-
-
-
-
-
348
-
-		 Total Funds
2025
£
157,593
103,094
14,933
1,868
5,139
1,687
1,194
1,593
7,586
-
1,724
740
947
186,345 111,753 298,098 278,795

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

Charitable Activities analysed by activity basis:

Hub, free shop and volunteer costs
Activities and connections
Welfare costs
Core operational costs
Charitable Activities - prior year
Staff costs
Free shop, activities and volunteer costs
Bus tickets for beneficiaries
Internet, phone and IT
Insurance
Repairs and Equipment
Marketing and Subscriptions
Bookkeeping and Payroll
Professional Fees
Training and supervision
Recruitment costs
9
Other
Independent Examination
Statutory accounts preparation		 Unrestricted
Funds
£
58,924
77,370
8,574
41,477		 Restricted
Funds
£
84,657
7,178
70
19,848		 Total Funds
2025
£
143,581
84,548
8,644
61,325		 Total Funds
2024
£
590
394
186,345 111,753 298,098
Unrestricted
Funds
£
62,131
20,948
11,518
3,084
925
478
4,400
16,040
371
806
1,003		 Restricted
Funds
£
73,444
79,869
-
5
1,203
-
50
-
-
2,520
-		 Total Funds
2024
£
135,575
100,817
11,518
3,089
2,128
478
4,450
16,040
371
3,326
1,003
121,704 157,091 278,795
Unrestricted
Funds
£
649
365		 Restricted
Funds
£
-
-		 Total Funds
2025
£
649
365
1,014 - 1,014 984

Other prior year - all unrestricted

10 Extraordinary item

In the reporting period, the charity incurred costs of £7,086 related to a resurfaced corporation tax liability from 2018-19 trading activities, prior to the incorporation of Aid Box Trading Limited. This cost is not expected to recur in future periods.

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

11 Net incoming resources for the year

This is stated after charging:

This is stated after charging:
Independent Examiner's fee
12
Staff Costs and numbers
The aggregate payroll costs were:
Wages and Salaries
Social Security Costs
Pension Costs		 2025
£
649		 2024
£
590
2025
£
198,643
9,204
3,859		 2024
£
175,881
7,286
3,217
211,706 186,384

No employee received emoluments of more than £60,000 (2024: £Nil)

The average monthly head count was 11 staff members (2024: 10)

The key management personnel of the charity comprise the board of trustees & two directors. The total employee benefits of key management personnel, during the year, total £72,121 (2024: £68,860).

13 Related Party Transactions

The charity trustees were not paid or received any other benefits from employment with the charity in the year (2024: £nil) neither were they reimbursed expenses during the year (2024: £nil). No charity trustee received payment for professional or other services supplied to the charity (2024: £nil).

Aid Box Trading Ltd (Company number 12319337) is the wholly owned subsidiary of Aid Box Community. During the year Aid Box Trading Ltd gifted profits from its trading activities to Aid Box Community of £31,010 (2024: £30,091).

During the year, Aid Box Community charged Aid Box Trading Ltd £2,033 (2024: £2,174) for staff time. This year, there was no service charge on an intercompany loan (2024: £500).

Peter Kent was a trustee of Aid Box Community and a director of Aid Box Trading Ltd. He resigned from both posts on 13th October 2024

Lucy Middelboe is a trustee of Aid Box Community and was appointed as a director of Aid Box Trading Ltd on 13th October 2024.

Other than disclosed above, there were no other related party transactions during the year.

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

14 Corporation Taxation

The charity is exempt from tax on income and gains falling within section 505 of the Taxes Act 1988 or section 252 of the Taxation of Chargeable Gains Act 1992 to the extent that these are applied to its charitable objects.

15 The trustees confirm, in accordance with the Charitable Incorporated Organisations (General) Regulations 2012, that at year end the CIO did not have any outstanding guarantees to third parties nor any debts secured on assets of the CIO.

16
Debtors
2025
£
Trade debtors
11,085
Other debtors
4,996
Prepayments
16,426
32,507
17
Creditors: amounts falling due within one year
2025
£
Trade creditors
3,607
Social Security and Taxes
2,962
Deferred income
20,000
Accruals
4,353
30,922
18
Deferred income
Deferred income comprises income from charitable activities relating to future periods.
Balance as at 1 April 2024
Amount released to income earned from charitable activities
Amount deferred in year
Balance as at 31 March 2025 (see note 17)		 2025
£
11,085
4,996
16,426		 2024
£
50,961
22,000
3,862
32,507 76,823
2025
£
3,607
2,962
20,000
4,353		 2024
£
1,219
3,135
-
984
30,922 5,338
£
-
-
20,000
20,000

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

18 Analysis of Charitable Funds

Unrestricted funds
General Fund
Designated funds
Premises fund
Total unrestricted funds
Restricted funds
Bristol City Council
Green Hall Foundation
AB Charitable Trust
National Lottery Community Fund
Festival Medical Services
Swan Mountain
Schroder Charity Trust
Wessex Water
SFX Foundation
Donations
Total restricted funds
Total funds		 At
01-Apr
2024
£
307,130
80,000		 Incoming
resources
£
235,331
-		 Outgoing
resources
£
(253,291)
(1,200)		 Transfers
£
-
-		 At
31-Mar
2025
£
289,170
78,800
387,130 235,331 (254,491) - 367,970
-
-
-
-
-
4,000
-
-
-
-		 35,000
2,000
4,000
60,000
9,798
-
4,000
2,000
5,000
1,442		 (35,000)
(2,000)
(3,075)
(60,000)
(678)
(4,000)
(4,000)
(2,000)
-
(1,000)		 -
-
-
-
-
-
-
-
-
-		 -
-
925
-
9,120
-
-
-
5,000
442
4,000 123,240 (111,753) - 15,487
391,130 358,571 (366,244) - 383,457

Purpose of restricted funds

Bristol City Council

Green Hall Foundation AB Charitable Trust

National Lottery Community Fund

Festival Medical Services

Swan Mountain

A one-year grant starting in September 2024 to provide essential items via the Free Shop for sanctuary seekers in Bristol, including for those in contingency hotels. To also provide community integration and social interactions for sanctuary seekers through volunteering opportunities, befriending and activity programmes. An additional grant was made available during the year to provide replacement essential items and support to hotel residents impacted by a public health incident.

Towards the cost of running the Free Shop for refugees and asylum seekers in Bristol. Emergency Solidarity Fund grant to respond to the harms and threats related to the violence that took place across the UK in the summer 2024. This was used to purchase CCTV equipment, and to provide additional training and wellbeing support to staff and trustees. The remaining balance will be used for additional security measures at our new premises.

Supporting Asylum Seekers and Refugees Together project over three years, starting in January 2024, and supporting The Welcome Hub and Free Shop.

A one-year grant starting in January 2025 to provide multi-sport group activities and nature walks to refugees and people seeking asylum.

Towards the cost of providing a women's sports group and a mixed gardening group.

Schroder Charity Trust

Towards the cost of running the Free Shop for refugees and asylum seekers in Bristol.

Wessex Water

Towards the cost of running the Free Shop for refugees and asylum seekers in Bristol.

Docusign Envelope ID: 479D15D3-6253-4D0A-B678-9CB6A074F35D

AID BOX COMMUNITY

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2025

Purpose of restricted funds continued

SFX Foundation

Donations

Funding to enhance the outdoor space at our new premises, including installing railings, a seating area, a covered buggy park and bike racks.

A donation from Bristol Celtic Supporters Club towards the cost of essential aid items at the Free Shop; and donations towards the costs of trips to the Community Farm and We The Curious.

19 Analysis of net assets between funds

General
Fund
£
Cash at Bank and in Hand
287,585
Other Net Current Assets/(Liabilities)
1,585
Total
289,170
Analysis of net assets - prior year
General
Fund
£
Cash at Bank and in Hand
235,645
Other Net Current Assets/(Liabilities)
71,485
Total
307,130
20
Analysis of prior year funds, as required by paragraph 4.2. of the SORP
Unrestricted
Funds
2024
£
Income and Endowments From:
Donations and legacies
TRUE
222,467
Charitable activities
TRUE
-
Investments
TRUE
1,294
Total
223,761
Expenditure On:
Raising funds
TRUE
29,051
Charitable activities
TRUE
121,704
Other
984
Total
151,739
Net income/(expenditure)
72,022
Transfers between funds
(3,429)
Net movement in funds
68,593
Total funds brought forward
318,537
TRUE
Total Funds Carried Forward
387,130		 General
Fund
£
287,585
1,585		 Designated
Funds
£
78,800
-		 Restricted
Funds
£
15,487
-		 Total
£
381,872
1,585
289,170 78,800 15,487 383,457
General
Fund
£
235,645
71,485		 Designated
Funds
£
80,000
-		 Restricted
Funds
£
4,000
-		 Total
£
319,645
71,485
307,130 80,000 4,000 391,130
Restricted
Funds
2024
£
119,478
45,000
-		 Total
Funds
2024
£
341,945
45,000
1,294
223,761 164,478 388,239
29,051
121,704
984		 27,579
157,091
-		 56,630
278,795
984
151,739 184,670 336,409
72,022
(3,429)
68,593
318,537		 (20,192)
3,429
(16,763)
20,763		 51,830
-
51,830
339,300
387,130 4,000 391,130