## ## ## |CONTENTS|PAGE| |---|---| |General information|| |Trustees'
Annual
Report|3-9| |Responsibilities
ofthe Trustees|10| |Independent
Examiner's
report tothe members|| |Statement of Financial Activities|12| |Balance Sheet|13| |Notes to the financial statements|1417| ## ## |Registered||charity name|charity name|Healthwatch
Oxfordshire|Healthwatch
Oxfordshire| |---|---|---|---|---|---| |Charity number||||1172554|| |Company|Number|||08758793|| |Principal &||registered|office address|The Old Dairy|| |||||High Cogges Farm|| |||||High Cogges|| |||||Witney|| |||||Oxfordshire|| |||||OX29 6UN|| |Trustees||||Sylvia Buckingham|| |||||Don O'Neal|| |||||Claire Gray (appointed|7July 2021)| |||||Martin Tarran-Jones|| |||||Alyssa Chase (from 20|April 2021to 24 May 2022)| |||||Lisa Hughes
(from 1April 2021 to 25 October 2021)|| |||||John Evans (from 1April 2021to 6 July 2021)|| |Accountants||||SPXOxford
Ltd|| |||||Peace House|| |||||19Paradise Street|| |||||Oxford|| |||||OX11LD|| |Independent||examiner||Caroline Webster
FCA|| |||||UHY-Ross Brooke Ltd|| |||||Windrush
Court|| |||||Abingdon
Business Park|| |||||Abingdon 0X141SY|| |Bankers||||Unity Trust Bank|| ## ## ||Names ofthe chari|ty trustees who mana|ge the charity||||| |---|---|---|---|---|---|---|---| ||Truelove name|ONce (ifany)|Dates acted If
whole year|not for|Name ofperson (or body)
entitled to appoint trustee (lf
any)||| |I|Sylvia Buckingham|Chair|||Healthwatch|Board|| |2|Alyssa Chase||20.4.21 —31.3.22||Ditto||| |3|Claire Gray||07.0721 - 31.3.22||Ditto||| |4|Don O'Neal||||Ditto||| |5|Martin Tarran-
Jones|Treasurer|||Ditto||| |6|John Evans||1.4.21 - 6.7.21||Ditto||| |7|Lisa Hughes||1.4.2'I- 25.10.21||Ditto||| |Names and addresses ofacMsers (Optional Information)|||||||| |e|ofadviser|Name|Address||||| |Accountants||SPXOxford Ltd|SPXOxford Ltd, Peace House, 19Paradise|||Street,|| ||||Oxford, OX1 ILD||||| |Independent
Examiner||Caroline Webster|UHY-Ross Brooke Ltd, Windrush
Court, Abingdon||||Business| ||||Park, Abingdon,|OX14ISY|||| |Name|ofchief executive or names ofsenior staff members
(Optional Information)||||||| ## ## ||Covid
pandemic.|||||| |---|---|---|---|---|---|---| ||—Using pharmacies
in Oxfordshire.|||||| ||—Ijust need to talk to someone: Secret Shopper exercise||for|||| ||Oxfordshire
Safeguarding
Board.|||||| ||-What people are telling us about the Covid19 vaccination||||in|| ||Oxfordshire.|||||| ||—What people are telling us about getting treatment|for|earwax|||| ||and hearing
problems
in Oxfordshire.|||||| ||- GP websites, re-visited.|||||| ||-Hearing from Albanian
and Arab speaking
communities.|||||| ||-People's experience ofhome blood pressure
monitoring|||in||| ||Oxfordshire
and Buckinghamshire
(Joint report by HWO and||||HW|| ||Bucks).|||||| ||-Patients' experiences ofcontacting
GPpractices
in Oxfordshire.|||||| ||- Using interpreters
toaccess Health and Social Care|services||||in| ||Oxfordshire.|||||| ||- Food and healthy
lifestyles: what we heard from the|Sudanese||||| ||community
In Oxfordshire.|||||| ||- Living in Chipping
Norton.|||||| ||- Rural isolation
in Oxfordshire.|||||| ||-Women's views on maternity care —black women' s|||||| ||experiences ofmaternity
captured
on film by community|||||| ||research project leader Ornotunde
Coker.|||||| ||In each case, after research and report publication,
HWO|||||| ||organlses contact with relevant service providers
and|service||||| ||users to discuss findings and agree steps to make|||||| ||improvements.|||||| |e|HWO attends
key meetings organised
by Service Providers|||to||| ||ensure that the public voice is heard. Forexample:|||||| ||o
It isavoting member ofthe Oxfordshire
Health|and||||| ||Wellbeing
Board.|||||| ||o
It reports to Oxfordshire's
Joint Health Overview|and||||| ||Scrutiny Committee.|||||| ||o
The Executive Director attends meetings of the|||||| ||Healthwatch
Bucks, Oxfordshire,
West Berkshire (BOB)|||||| ||Management
Group.|||||| ||o
The Executive Director also meets regularly
with the|||||| ||management
ofthe OCCG, the Oxford University||Hospital|||| ||NHS Foundation
Trust, and the Oxford Health
NHS|||||| ||Foundation
Trust.|||||| ||Our aim at these meetings
is to ensure that the public|voice|||is|| ||always heard and to influence
providers and commissioners|||||of| ||Health and Care services.|||||| ||HWO has continued
work on improving
the usefulness|of its||||| ||website and helping people to find It During the year, the||website|||| ||had over 50,500hits, corn
ared with 33,000 in the prior|ear, and||||| |HEALTHWATCH
OXFORDSHIRE|HEALTHWATCH
OXFORDSHIRE|| |---|---|---| |~ ~|~|| ||well ahead oftarget. The public feedback centre on the|HWO| ||website allows people to comment
on Health and Care|services| ||received. HWO now helps to facilitate patient outcomes|by| ||sending posts direct to service providers
and brokering contacts|| ||between
providers
and their service users. Our target for this|| ||service was 220 in the year, but we achieved 41S,demonstrating|| ||the growing
importance
ofthis service to patients.|| ||HWO continued
with its contract with the Oxfordshire
Clinical|| ||Commissioning
Group (OCCG) to provide support and|| ||leadership to Patient Participation
Groups (PPGs). A designated|| ||member
of HWO staff leads this work and has attended|several| ||PPG meetings and webinars that were held online. The contract|| ||also allows HWO to lead the Oxfordshire
Wellbeing
Network|| ||(OWN), that feeds voluntary
and community
organisation|inputs| ||into Oxfordshire's
Health and Wellbeing
Board.|| ||Groups with which HWO has worked with ormet over 42|groups| ||during the year, some ofthem were:|| ||0
Achieve Oxfordshire|| ||0
African families
in the UK|| ||0
Chippy Larder|| ||o
Diversity Football League|| ||o
Oxford Community
Action|| ||o
Oxford Ivlyeloma
Support Group|| ||o
Oxfordshire
Chinese Community
and Advice Centre|| ||o
SOFEA|| ## |~|~|r
~||| |---|---|---|---|---| |||Three volunteers
attend|the Childrens
Trust Board meetings|and| |||the Health Improvement|Board meetings.|| |||We have two volunteers|who support the I-IWO team with|| |||administrative
work.||| |||The HWO Trustee Board|comprises lay-volunteer
members,|who| |||receive no fees for their|work. Reasonable expenses incurred|in| |||the performance
oftheir agreed duties may be claimed but||| |||must be authorised
by the HWO Executive Director.||| |~|~|||| |---|---|---|---|---| |Summary
ofthe main
achievements
ofthe charity
during the year||||Due tothe onset ofCovid-19 and the Government's
lock
downs,
HWO agreed that its staff should follow
Government
guidance
on working at home and
in the
office. Since then, HWO work has been ongoing and daily| |||||staff meetings
and reviews on progress have been| |||||conducted
using MS Teams software. Formal meetings| |||||ofTrustees have also been held in this manner.
Although| |||||there were let-ups from the lockdowns, most ofthe year| |||||has entailed
HW staff working from home, and HW's| |||||normal outreach activities have been much curtailed as| |||||a result However,
by working smarter and using| |||||technology
effectively,
HW has achieved very worthwhile| |||||work, as detailed
in this report.| ||||+|The increase
in HWO's interface with the public has been| |||||a good demonstration
of how its performance
has| |||||improved, year on year. A360-degree survey of| |||||stakeholders'
opinions of HWO was commissioned
by the| |||||Oxfordshire
County Council, and the resulting
report was| |||||supportive
of,and complimentary
to HWO's leadership,| |||||team, and focus on the provision of local HW services.| |||||In July 2022 it is expected that the Bucks, Oxfordshire,| |||||Berkshire West Integrated
Care Board (BOBICB)and its| |||||integrated
care partnership
will be formally
established,| |||||along with the ploce-based
partnerships
in the three| |||||counties. HWO has been working
with the BOB| |||||management
group over the year to ensure they have| |||||heard the patient voice and totake part in newly formed
committees
such as "Quality, "and "Primary Care."| |||||The Trustee board has reduced to five members
and the| |||||Chair has led work to provide more attractive| |||||recruitment
materials toencourage
more tojoin HWO as| |||||Trustees
in 2022-2023.| ## ||f24,068has been agreed by the Trustees to be set aside in a| |---|---| |Briefstatement
ofthe charity's|Nationwide
deposit bank account to provide for wind-down
costs,| |policy on reserves|should the current Grant-in-Aid
program
not be renewed
on March| ||31"2023.| |Details ofany funds materially|Ncne.| |in deficit|| |Further financial review details|{Optional information)| |You may choose to include
additional
information,
where
relevant about:
~
the charity's
principal
sources offunds (including
any fundraising);|Healthwatch
organisations
have Statutory Duties under the 2012 HSSC
Act and are funded
by Government,
via their Local Authorities,
in this
case the Oxfordshire
County Council {OCC).As such, HWO has not
attempted
to raise charitable
funds from either the Public or
Organisations
during this year.
HWO has been funded
by grant-in-aid
programs
from the OCC since
its inception
in 2013/14.| |~
how expenditure
has|2021/22 was the third ofa3-year grant
in aid agreement
with the| |supported
the key|OCC. An extension to fund the year 2022/23 was successfully| |objectives ofthe charity;|negotiated
by October 2021.| |~
investment
policy and
objectives including
any
ethical investment
policy
adopted.|FUTURE FUNDING:
The Council has notified
HWO that it intends to award a 5-years'
contract for HW services from April l~,2023.This will require an open
bidding process which
will be used to award that contract, with the
result expected
in January 2023.The Trustees of HWO have decided to| ||participate
in this process.| ||HWO does not make financial investments,
using
all its resources to| ||provide Local Healthwatch
Services.| ||The Director/Trustees
have satisfIed themselves
that HWO has| ||adequate
funding
for the next financial year, 2022/23.| ||~ .
~ ~
~
~
~| ## ## ## ## ## ## ## |||||||||||||||||||CS|||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| |||||||d
m0
ftl|m|mo
m||m
Ct
fVI|m
Cl
m|r
OO||||fEo
I|r
EA
Vl|Ol
+00
Itl|||| |||||||||||||||||||0'0|||| |||0|||||||||||||||||||| |||OI||||||||||||||||tO|||| |||'C|Vl
c|||||||||||||||Eh|||| |||Ih|WD|W||||||||||||||EO|||| |||||||||||||||||||UO|||| |||OO|||||||||||||||||||| |||||||||||||||||||Ol|||| |||||||||||||||||||2|||| |||||||||||||||||||OO
EJ0|||| |||Ol
IJ|0
w
CD|W||~I
EA
ED
tfl|AI
AI|I
fh
ED
m||r
o||OO
r||||ao
d|r
IA|E
Ol0
+
V0|||| |||||||Ol
O|AO||||d'
OO|0||Cl||d
r
EA|d
OO||||| |z
o
8||I|At|W||||d'
Ol||Ql
EV
EA|ttl
Afm|||At||IA|O
IA|OI
Ol
'0
C
fO
I|||| |||||||||||||||||||IU|||| |||||||||||||||||||EU|||| ||||C||||||||||||||||||| |||||||||||||||||||Ol|||| |g
CI||||||||||||||||||I
E
Vl|||| |||||||||||||||||||Ol|||| |||||||||||||||||||lfl|||| |||||||||||||||||||Vl0|||| |OZ
EO.'
tll|||4C|tll||||dCl
IA||EA
M||O||Ct
EEI
Af||r
EA
r||IO
lh||Eh
Of|.S
EJC| |XO||||||||||||||||||IO
OU|||C
rc| |Z||||||||||||||||||IO
tlt||IO
.E|Ol
Vl
c
Ol| |0
Ott
I-
OOO
Gg
UI
m|||||||||||||lh|||||IJC
tfl
EU
+||C0
EJ8
S
+
EO
8
Ih
C|0
V
m
p
o
r
W
0| |NO
R ?
III
O
Z y
UJ
IU F|||||OS C
V-? S
I
Eo E
8 '„E
C C
C
EJ|||E
8C
0
I|Co
S
E
C|Ot
g
EO
e|2
tl.x
Ol|1O
E $ IU
C I
he
? I-||C
C
0D
E
?|0
.O
to
'u|OO
D
0
0
Vl
'0|IU
I
0|EtlC
LL
40
Ol
E8
EO
Eh
EU|'0
I|0
E
IO
S
J
0|ltl
UO
e
OI
+
0C| ## ## ## |||||2022||2021|| |---|---|---|---|---|---|---|---| |||Notes|||||| |CURRENT ASSETS|||||||| |Debtors|||11,119|||11,119|| |Cash at bank|||76,830|||105,397|| ||||87,949|||116,516|| |CREDITORS: Amounts
within one year|falling due||37,095|||40,541|| |NET CURRENT ASSETS|||||50,854||75,974| |NET ASSETS|||||50,854||75,974| |FUNDS|||||||| |INCOME FUNDS|||||||| |Unrestricted
Income funds||9|||50,854||75,9'74| |Restricted Income funds||10|||||| |TOTAL INCOME FUNDS|||||50,854||75,974| ## ## ## ## ## ## ## ## ## ## ## ## ## |3.
INCOME|F|ROM CHARITABLE A|CTIVITIES|||| |---|---|---|---|---|---|---| ||||Unrestricted|Restricted|TotalFunds|Total Funds| ||||||2022|2021| ||||||f|E| |Grants received (OCC)|||252,866||252,866|247,908| |Fee income|(OCCG)||41,458||41,458|31,109| |Fee income (Other)|||10,385||10,385|24,125| ||||304,709||304,709|303,142| |.
EXPENDITURE ON CHARITABLE|||ACTIVITIES|||| ||||Unrestricted|Restdcted|Total Funds|Total Funds| ||||||2022|2021| ||||E|||| |Staffing costs|||246,757||246,757|237,620| |Premises costs|||17,450||17,450|16,287| |Marketing
snd|communications||15,796||15,796|3,105| |PI'elect costs|||15,4&8||15,488|14,&58| |Sundry running||costs|25,737||25,737|21,302| |Governance|||8,619||8,619|8,205| |Total charitable||activities|329,&47||329,847|301,377| ## ## ||||||Restricted|Total Funds|Total Funds|Total Funds| |---|---|---|---|---|---|---|---|---| |||||Unrestricted||||| |||||||2022||2021| |||||f||f||f| |Independent||Examination|fee|810|||810|810| |Accountancy||fees||7,809||7,809||7,395| |||||8,619||8,619||8,205| |.|STAFF COSTS|||||||| |||||2022|2021|||| |||||E|f|||| |Wages||||215,485|209,650|||| |Socia I security||costs||16,908|16,309|||| |Pension contributions||||10,482|8,465|||| |||||242,875|234,424|||| ## ## |.
DEBTORS||| |---|---|---| ||2022|2021| ||f|f| |Accounts receivable||| |Prepayments|11,119|11,119| ||11,119|11,119| ## |.
CREDITORS|||| |---|---|---|---| |||2022|2021| |||f|f| |Taxation and social security||5,557|4p907| |Income received|in advance|19,577|27,763| |Other creditors||8,661|4,973| |Accruals||3,300|2,898| |||37,095|40,541| ## ## ##