2025-04-01-accounts - Age Concern Torfaen

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Charity Number 1172466

AGE CONCERN TORFAEN

REPORT OF THE TRUSTEES & CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

Azets Audit Services

Chartered Accountants & Statutory Auditors Ty Derw Lime Tree Court Cardiff Gate Business Park Cardiff CF23 8AB

AGE CONCERN TORFAEN CONTENTS

Contents	Page
Report of the Trustees	1 - 26
Independent Examiners Report	27
Statement of Financial Activities	28 - 29
Balance Sheet	30 - 31
Statement of Cash Flows	32
Notes to the Financial Statements	33 - 49

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Message from the Chair

Welcome to our annual report 2024/25.Firstly I would like to thank all of our dedicated staff, volunteers and supporters who have once again worked so hard towards all of our achievements set out in this report.

Las year we said we would reflect and improve our service for Carers. We have indeed moved forward with our plans by creating a closer relationship with Aneurin Bevan Health & Gwent Regional Partnership Board, enabling us to offer extra services, such as the Carers Hub, at various hospitals, Hospital to Home from the Grange, along with the Care Navigator Pilot, which was delivered across Gwent. I am happy to report this certainly has made the difference that we felt was needed. I believe there is still a way to go, to identify all the Carers in Torfaen, although this must become a goal of ours for the future, to ensure Carers know where to go for support.

The Government certainly made changes this year in eligibility for the Winter Fuel allowance, which has seen many Older People struggling with the cost of living. Our team has seen a significant increase in applications for benefits, along with over 4,000 views on our information/advice webpages. This shows the continuing need for specialised welfare benefits advice, however, we simply could not have made a which is demonstrated in the figures shown in the report.

I have as Chair experienced that every day, third sector organisations are faced with challenges to raise income to sustain their future. Age Connects is one of these, although we are very grateful to the many Trusts/Grants Making organisations that continue to help fund the work we undertake, such as the Good Things Foundation, Masonic Trust and Carers Trust to name just a few. Without these wonderful organisations it would be difficult to survive. I would also like to thank all those individuals who donate to our services, as a local organisation your money is guaranteed to be spent in Torfaen.

As aways we are committed to making a big difference to the Older People of Torfaen. To many people d , with kindness and

As always, I would like to thank my fellow trustees for their commitment to our organisation, ensuring it is well oiled and ticking over.

Sadly this will be the last report without the leadership of our Chief Exec., Angela Reed, who is retiring after 36 years of service, and who has given dedication, determination and resilience to this extraordinary organisation, which I have the pleasure of being Chairman of.

Mr R Stratton - Chairperson

Angela Reed - Chief Executive Officer

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2025

The Trustees present their report and accounts for the year ended 31 March 2025

The accounts have been prepared in accordance with the accounting policies set out in the notes to the accounts and comply with the charity’s Memorandum and Articles of Association and “Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland

The charity became a charitable incorporated organisation on 6 April 2017. The assets and liabilities from Age Concern Torfaen, charity number 1037278 were transferred to the charitable incorporated organisation on 6 April 2017.

OBJECTIVES AND ACTIVITIES

The objectives of the charity are set out in the governing document and exist to enhance the quality of life of older people in Torfaen.

These include activities and services dedicated to maintaining a healthy lifestyle, providing support to those affected by dementia, befriending schemes which aim to reduce loneliness, as well as advocacy, information and advice services.

Our Aim: To enhance the quality of life for older people in our community.

Our Mission: To continually strive to provide quality services, whilst encouraging involvement and well-

Objective: To promote the relief of elderly people in any manner which now is or hereafter may be deemed by law to be charitable in Torfaen and surrounding areas.

To achieve this, the Charity is committed to developing and promoting itself via the following methods:

Services & Support
Awareness & Advocacy
Partnership & Co-operation
Development & Innovation

Objectives & Activities: Main activities undertaken to further the Charity purpose.

Objectives & Activities: Main activities undertaken to further the Charityjectives & Activities: Main activities undertaken to further the Charityectives & Activities: Main activities undertaken to further the Charityy purpose.urpose.pose.ose.	Objectives & Activities: Main activities undertaken to further the Charityjectives & Activities: Main activities undertaken to further the Charityectives & Activities: Main activities undertaken to further the Charityy purpose.urpose.pose.ose.
Charitable Activity Objective
Information & Advice, inclusive of Welfare Benefits Service Providing up to date information on issues affecting older people, their family and carers. Maximisation of income byaccessingwelfare benefits.
Awareness & Advocacy Organising awareness days, supporting national and local issues. Providing opportunities to meet the needs of people over the age of 50. Servicepromotion awareness ensures we meet our objectives.
Partnership & Co-operation	Participate in local networks with the view of working with like-minded organisations to develop generic services. To communicate effectively both internally and externally with all stakeholders, and to ensure a user led participatory approach to organisation development.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

	Development & Innovation	Ensure sufficient income is maintained to support the services and activities Raise restricted income to further the objectives of the charity. To consult with our service users to understand their needs. Retain the skills and talents of older workers, which will create a better understanding of our customers. Utilising our internal Contact Management System to encourage department collaboration

Public benefit

We have referred to the guidance contained in the Charity Commission general guidance on public benefit when reviewing our aims and objectives and in planning our future activities. The trustees consider how planned activities will contribute to the aims and objectives they have set.

Annual Report April 2024 - March 2025

We are proud to present the Age Connects Torfaen Annual Report, highlighting the impact of our work over the past year. As a local charity dedicated to supporting older people and carers, our mission remains rooted in promoting independence, wellbeing, and social connection across our communities. In the face of ongoing challenges from the cost of living crisis to growing demand for services our staff, volunteers, and partners have continued to deliver compassionate, person-centred support. This report showcases the breadth of our programmes, the strength of our partnerships, and the powerful stories behind the statistics. Together, we continue to make a meaningful difference in the lives of those we serve.

2024-2025 was yet another challenging year for older people in our communities across Torfaen. The the charity, especially on our running costs. Despite the challenges, our services have performed well, helping vulnerable older people and continuing to make a positive difference

We have continued to support people to claim their rightful entitlements to help them to meet their basic needs such as food, light and warmth in their homes. More people are falling between the cracks in statutory provision and Age Connects Torfaen is responding, even in the face of declining income from this source.

We continue to have a deep understanding of the issues facing older people and we work hard to meet the ever-increasing demand for our services. Making later life a better life for older people in our local area is at the core of everything we do.

Over the year, Age Connects Torfaen has benefited from support from several new partners, in addition to help from long-term supporters. We rely on funding from a variety of sources, including our clients, who pay for our high-quality services. In addition, we have developed closer relationships with the Gwent Regional Partnership Board and Aneurin Bevan Health Board. We are privileged to enjoy such strong adults.

The charity remains grateful to the many organisations that continue to help fund the work we undertake.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Thanks go to:

The Shaw Trust, Regional Integration Fund, Good Things Foundation, Welsh Government, Torfaen County Borough Council, Aneurin Bevan Health Board and many others.

This report serves as a synopsis of the fantastic work delivered over the past year and demonstrates the positive impact we have had support older people across Torfaen.

ACHIEVEMENTS AND PERFORMANCE

From staff achievements and fantastic feedback on our services we are proud to share some of our developments and success during 2024-2025

Funding was secured through the Good Things Foundation to deliver a service to help vulnerable people access HMRC services online.
New contracts were secured through the Gwent Regional Partnership Board to deliver specialised services for Carers following discharge from hospital.
Age Connects Torfaen was a finalist at the Dementia Involvement Awards 2024.
The MemoryConnects app, our new digital tool designed to support people living with dementia and their carers was showcased in partnership with Cardiff Metropolitan University to key stakeholders.

Source of referrals

Self-Referrals
Family Members
Internal Referral
Statutory Sector

Age Connects Torfaen Services

Home Services

This service has experienced some challenges with resource capacity, mainly due to recruitment. This has had a knock-on effect on referral waiting times. This service has had on average 3,000 clients, with a total number of 2,879 visits delivered by approximately 6 support workers, who have worked exceptionally hard, going above and beyond.

During Apr 2024 - Mar 2025 we provided:

2,376 cleans
26 supermarket shops
819 community support visits

With the assistance of various funding projects including Bridging the Gap, Carers Short Breaks and Carer Hospital Discharge, our clients have been able to access both paid and unpaid services, helping them to be able to continue receiving services when finances have been an issue for them as many have been affected by the changes to benefits, including the loss to many of the Warm Home payment. This has enabled many clients to be able to remain independent and living in their own homes.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

We have spent time engaging with our Home Services workers, who can at times feel more removed from our Widdershins Centre due to the remote nature of their work. We have supported them by conducting comprehensive one to one catch ups, engaging with our team to get first-hand feedback from visits carried out.

Recruitment remains a priority as we continue to grow our services and ensure we have the skilled, compassionate staff and volunteers needed to meet increasing demand and deliver high-quality support to those who need it most.

Carers Hospital Post Discharge Project

In 2024/25, the Carers Post Discharge Pilot was supported through the Regional Integration Fund, aiming to provide targeted short-term support to carers during the critical period following a hospital discharge. The pilot offered a free 6-week support package, designed to ease the transition back home and reduce stress for both carers and the individuals they care for.

The service focused on providing both practical and emotional support, helping carers and care recipients regain confidence, improve wellbeing, and reduce the likelihood of hospital readmission. Support was delivered for up to 5 hours per week, with a tapered approach in the final weeks to encourage a return to independence.

By week three, a Carer Co-ordinator conducted a review visit to explore ongoing needs and identify additional services that may benefit the carer, such as the Carers Short Break Project or Home Support Services.

A wide range of support activities were delivered, including:

Shopping and prescription collection
Cleaning and light meal preparation
Attending follow-up appointments
Home-sitting services
Meal delivery
Benefits advice and Blue Badge applications
Referrals to other appropriate services

The pilot has provided essential relief and reassurance to carers at a challenging time, highlighting the need for timely, compassionate interventions that prioritise continuity of care and carer wellbeing.

The service was available Pan Gwent, accepting referrals from:

Royal Gwent Hospital
Neville Hall
The Grange University Hospital
Ysbyty Ystrad Fawr
Ysbyty Aneurin Bevan

The service model was based on 5 days a week delivery, with the last call taking place at 7pm.

During the pilot we received 304 referrals.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Care Navigator

In 2024/25, the Care Navigator Pilot was funded through the Regional Integration Fund and delivered across the Gwent region. The aim of the service was to provide person-centred support to unpaid carers at all stages of their caring journey whether during a crisis in emergency departments, during hospital discharge, or as part of ongoing community-based support.

Care Navigators played a vital role in helping carers access the right services at the right time, supporting a wide range of both practical and emotional needs. The service was designed to be flexible, responsive and tailored to the individual circumstances of each carer.

Support offered through the pilot included:

Booking appointments on behalf of carers
Providing low-level advocacy
Developing personalised life plans
Assisting with phone calls and managing correspondence
Advocating for carers in welfare benefit appeals
Liaising with health and care professionals and coordinating information
Offering emotional support listening, reassurance, and a trusted presence
Responding to urgent needs, including sourcing resources for immediate physical support

The pilot demonstrated the value of having a dedicated point of contact to help carers navigate complex systems, reduce stress, and feel heard. Feedback from carers highlighted how crucial this personalised, hands-on support was in helping them manage their responsibilities while looking after their own wellbeing.

Case Study: Home Services

Case Study: Home Services
Introduction	Mrs X initially accessed our community support service via a family member who made the referral. The criteria were to introduce community support to the client slowly as the client only went out to access medical appointments. She was hesitant to have someone in her home for company.
Reasons for the project	Encourage client to build confidence to get out and about in the local community.
What is the baseline data?	Mrs X had family around her who were not always able to visit her due to their own commitments. Community support was suggested to Mrs X with the aim of providing a befriending service. Mrs X was reluctant at first but agreed on the basis that the worker attending would only stay for a short period of time. It was also requested that a hot meal be provided from ACT duringthe visit as another wayto engage with the client.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

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----- Start of picture text -----
Impact/ Difference made to An experienced worker was allocated to Mrs X and began to visit
client/ service/ organisation on a weekly basis, on the same day and time each week.
Repetition was important to build up a relationship with the
client.
When the visits began Mrs X would come out into the front
garden and collect her meal from the worker with limited
communication and would then return inside her property. As
the weeks continued Mrs X would spend longer with the worker
and invited the worker into her home.
This was a positive progression for Mrs X who was regaining
confidence and enjoying time spent with the worker.
was now receiving community support for the full allocated time,
giving peace of mind to her family who initiated the support.
Activities carried out Following the initial family referral a worker was allocated to
(what did you do) complete the weekly community support.
This service provision included a meal delivery on the same day
and time each week.
What went well? Mrs X and her family were able to rely upon the service being
provided and were able to see the positive impact it was having
on Mrs X.
The support of Age Connects Torfaen Home Services team
contributed towards positive wellbeing for Mrs X.
Lessons learnt and challenges The building up of a professional trusting relationship with Mrs X
faced meant that the services provided were tailored to Mrs X needs
( what were the main challenges and could be amended due to change where needed with
and how were these overcome?) minimum impact for the client. Communication and consistency
were key in supporting Mrs X.
----- End of picture text -----

Money Matters

The ongoing cost-of-living crisis, combined with the introduction of Welfare Reform in 2025, has made it more important than ever to support older people and those living with disabilities in accessing the financial assistance they are entitled to. Our Information and Advice service has played a vital role in helping individuals navigate complex benefit systems, including grants and entitlements linked to health conditions and Pension Credit.

The sudden change in eligibility for the Winter Fuel Allowance has had a significant impact, with many older people no longer qualifying for this essential support toward heating costs. In response, we have seen a marked increase in applications for Attendance Allowance, which can help open up access to other benefits such as Pension Credit and Council Tax reductions.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

With Torfaen continuing to have one of the highest rates of pensioner poverty in Wales, our service remains a lifeline for many. In 2024/25, we supported clients in increasing their income by an average of £10,055 per year, making a meaningful difference to their financial wellbeing and quality of life.

The Age Connects Torfaen team provides independent, impartial and expert information and advice throughout Torfaen. We reach people on the phone, online and face to face through a local service contract with Torfaen County Borough Council. We provide expert, impartial and easy-to-understand support that helps people in very practical ways from managing money troubles to finding a care home.

This year, we gained £1,669,164 in maximising the income of older people and their Carers. We also assisted in individuals reducing their debt by £27,205. This additional income enables our clients to cover their fundamental needs, such as food and heating, whilst also providing them the opportunity to participate in community activities.

Online and printed information and advice

Our website and printed leaflets are a trusted source of information and advice for hundreds of older people and those who support them. We write our information in plain English to make sure that all topics from benefits to caring responsibilities are accessible and helpful to all. In 2024/25, there were over 4,000 thousand views of our information and advice webpages.

Good Things Foundation: HMRC Advice & Guidance Fund

With funding from The Good Things Foundation, the HMRC Advice & Guidance Fund helps older people who need extra help in understanding and complying with their tax affairs and claiming their entitlements, including those who are digitally excluded. Between 2024 and 2025, we supported over 125 people in Torfaen with 350 issues. Additionally, we assisted our clients in securing more than £97,000 in benefits.

The Information & Advice team provides free, confidential assistance and guidance on a range of welfare services for older people in Torfaen. The team signpost and refer clients to services both within Age Connects and to those of our voluntary sector partners and affiliates.

The service helps older people lead a more independent, better quality, enjoyable, and fulfilling life.

drop-in ,

outreach into the community, home visits for those who are housebound and an enquiry line for information and signposting.

The service offers general and specialist advice on a wide range of issues affecting older people including: Maximising income and claiming welfare benefits.
Socialisation and Isolation.
Aids and adaptations to help remain in your own home.
Schemes to keep your home warm and energy efficiency.
Managing national affairs and taxation.
Housing and tenancy.
Care homes and charging procedures.
Planning for the future - Wills. Funeral Plans and Equity Release.

We think we offer a holistic approach to our services, offering more than just benefit assessments. We encourage individuals in later life to have better and varied choices and review financial income to help maximise their income.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Millions of pounds worth of benefits goes unclaimed by older people every year, including means and nonmeans tested benefits such as, Personal Independence Payments, Pension Credit, Attendance Allowance, Universal Credit, Council Tax and Housing Benefits.

Information & Advice

Our service offers older people and their carers reliable access to independent, quality assured information and advice.

We provide friendly, confidential, professional advice, which includes:

help with guidance and choice options supporting informed decisions to be made.
signposting and referrals to a wide range of services both within Age Connects Torfaen and to those of our voluntary sector partners and affiliates who continue to be valued by those who we have been in contact with.

The service offers general and specialist advice on a wide range of issues affecting older people including:

Maximising income and claiming welfare benefits.
HMRC support and new skills.
Socialisation and Isolation.
Opportunities for carers and grants.
Aids and adaptations to help remain in your own home.
Schemes to keep your home warm and energy efficiency.
Managing national affairs and taxation.
Housing and tenancy.
Care homes and charging procedures.
Planning for the future Wills, Funeral Plans and Equity Release.

Our aim is to be the first person to call the first place that people turn to when they have an age-related need.

Our Information & Advice service has maintained a regular presence at the monthly multi-agency Dementia Hubs, providing dedicated support to individuals living with dementia and their unpaid carers. These sessions offer an accessible opportunity for attendees to receive tailored guidance on available benefits and services, helping them better understand and access the support they are entitled to. Through this proactive outreach, we aim to promote financial security, independence, and greater awareness of community resources.

During April 2024 - March 2025 Information and Advice had 10,121 contacts with older people, their families, carers, and professionals.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Case Study: Information & Advice

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----- Start of picture text -----
Introduction Self-referral, Mrs X 77, Owner Occupier in a Civil Partnership living
Southwest Torfaen requested a blue badge and benefit assessment.
Reasons for the project Information and advice
What is the baseline? Mrs X had high blood pressure and Osteoarthritis, so discussed medical
benefit.
Mrs X was finding getting in and out of bed difficult, washing, dressing
Mrs X still wanted to be independent and struggled to do daily tasks but
needed to be supervised.
Impact/Difference made to Financial assessment completed showing Mrs X has all the
client/service/organisation maximisation of income in place.
Mrs X was successful with Attendance Allowance award high rate and
back dated monies.
Awareness of Age Connects Torfaen services.
Successful Blue Badge Application
Attending Computer club in April
Awaiting Accord appointment
This will help with domestic help and taking the car out
Activities carried out Financial Benefit assessment Mrs X had State pension, Private Pension
exceeding the applicable amount for Pension Credit.
Assistance to complete Attendance Allowance application with Mrs X
Awareness of care assessment not required at present.
Awareness of Age Connects Torfaen services including nail cutting
service.
Awareness of Occupational Therapy assessment already had rails
installed.
Awareness of Leap to help with energy efficiency in the home.
Leaflets issued for future resource.
Completion of Blue Badge application online.
Awareness of clubs/classes Mrs X was interested in Computer Club.
Accord Solicitors for Power of Attorney Appt made but unable to
attend therefore awaiting new appointment.
Discussion regarding volunteering as Mr X gets bored at home.
----- End of picture text -----

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Befriending Services

Our three weekly Lunch Clubs continue to provide a welcoming space for individuals from across the local community, offering regular opportunities for social connection and support. For many attendees, the clubs help to combat loneliness an issue that remains a key priority for Age Connects Torfaen. A partnership with Torfaen Community Connectors enabled a new lunch club to commence in the Southwest of Torfaen during the year, welcoming new individuals into the lunch club family! All lunch clubs are registered with and continue to be audited by Torfaen County Borough Council Environmental Health Team at their community venues. We have been able to maintain an affordable two course lunch this year, despite the increasing costs of food and utilities; members have appreciated this.

The Lunch Clubs not only provide a warm, friendly atmosphere but also a chance to enjoy a nutritious, affordable hot meal. For some, a simple taster session has led to long-term weekly attendance, building a sense of belonging and routine. Participants benefit not only from meaningful conversations and companionship but also from access to information about local services that support their independence and wellbeing.

The laughter, chatter, and shared moments of joy that fill the room each week are a clear reminder to staff

During 2024-2025, 2,237 meals have been served and enjoyed at all lunch clubs.

Health Suite

Our low-level nail cutting service, Simply Nails, continues to provide essential support for individuals who are unable to manage their own foot care due to limited mobility, poor eyesight, or difficulty safely reaching their feet. This valued preventative service promotes health, independence and wellbeing by helping to reduce the risk of falls, support good foot hygiene and encourage continued mobility.

Referrals have come through a variety of pathways, including self-referrals, family members, unpaid carers and health professionals. We also continue to work in partnership with Aneurin Bevan University Health Board, who regularly signpost individuals to the service.

In response to growing demand, we introduced an additional weekly clinic at the Widdershins Centre during the year.

During April 2024-March 2025, 445 individuals accessed our Simply Nails service.

Healthy Eating

The Bistro & Catering

Our Catering Team has worked creatively throughout the year to offer affordable, high-quality meals, light bites, and baked goods that meet the diverse needs and preferences of our customers.

Despite ongoing financial pressures and rising food costs, we have remained committed to accessible catering. With the support of successful funding applications, we have been able to enhance our food provision and extend its reach within the community.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Key highlights include:

Warm at the Widdershins Centre, where we offered free Sausage & Mash meals during the
colder months, warmly received by residents across Torfaen.
Monthly lunches, where attendees enjoyed a two-course meal in a welcoming, social setting.
Afternoon Tea thoughtfully prepared and delivered to show appreciation, and
offer respite.

Our food services have also included a full range of buffet catering, our popular Bistro @ Widdershins menu (featuring breakfasts, hot meals, light bites, and coffee & cake), themed meals throughout the year, afternoon and cream teas, and nutritious two-course lunches as part of our Dementia Services programme.

We are proud to share that our commitment to quality and safety was recognised in 2024 with a 5-star Food Hygiene Rating from the local authority Environmental Health audit.

We catered for 6,751 individuals from March 2024 April 2025.

Carers Shortbreaks: Your Time Your Choice

From April 2024 to March 2025, our Amser Short Breaks programme supported 395 carers across Torfaen and Blaenau Gwent, offering a wide-ranging "pick and mix" menu of respite services. These included home and community sits, pamper sessions, Tai Chi, music and art therapy, dinner clubs and group outings.

By providing flexible support tailored to the individual needs of carers and the people they care for, we enabled them to manage their wellbeing, access essential rest and remain resilient in their roles. On average, activities such as home visits, activity group sessions and therapeutic workshops were delivered consistently each month, with up to 48 activity sessions and over 100 home visits recorded in peak months.

Feedback from carers highlighted the life-changing value of the service. Many reported improvements in mental wellbeing, sleep quality and confidence in managing their caring responsibilities. Carers accessing activities like art therapy and music therapy described them as a offering both emotional expression and connection. Notably, we were awarded additional funding to support Carers from ethnic minorities. Our outreach included tailored, culturally sensitive support for carers from ethnic minority communities in Newport, including female-only sessions and cultural celebrations. This inclusive, wraparound approach helped reduce isolation, prevent carer burnout and demonstrated a powerful, community-led model of dementia and carer support.

Bridging The Gap

Age Connects Torfaen became a registered provider of the Bridging the Gap NEWCIS respite scheme that provides Carers with a short period of rest from their caring role.

Services provided include home sits, cleaning, transport and meal delivery.

During 2024/25 we have received 73 referrals and generated £21,700 in additional income for the organisation.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Dementia Services

Overview

Age Connects Torfaen has continued to expand its specialist dementia services over the past year. We have introduced new services for those in the early stages of Dementia through our work with the local Memory Clinic the Social Circle, along with the continued improvement of new sporting activities with our Sports Connects Progamme and introduction of our new Music and Movement sessions.

Our approach is a unique, person-centred model that views dementia through the eyes of those living with it. This ethos underpins all aspects of our service delivery, ensuring a more meaningful and supportive experience for individuals and their families.

Our services differ significantly from traditional day provisions. From the moment someone joins us, we observe an immediate and sustained improvement in their wellbeing something we believe exemplifies what high-quality social care should be.

Merry Moments

Merry Moments is designed for individuals aged 65 and over who are living with dementia or cognitive impairment. The service provides a safe, welcoming and stimulating environment that promotes physical strength, brain health, emotional wellbeing and mental health. We are committed to offering engaging, enriching activities that support those living with dementia. Our thoughtfully designed sessions aim to foster meaningful interaction, boost well-being and create moments of joy and connection.

Our trained and experienced staff lead six sessions weekly, Monday through Friday, ensuring every client is engaged in a way that respects their individual capabilities.

For families, knowing their loved one is in the hands of compassionate and attentive professionals provides significant reassurance and peace of mind.

Zest for Life

Zest for Life runs weekly on Wednesdays and supports individuals living with Young Onset Dementia or cognitive impairment. The group offers a more age-relevant environment, fostering connection and mutual support among peers.

Sessions include a wide variety of activities all designed to support physical and brain health, as well as emotional wellbeing. Clients also benefit from one-to-one support, music therapy, peer support and community engagement.

Over the past year we have seen the Zest for life members engaging more in the Sports Connects sessions we have implemented, this has enabled them to reconnect with past hobbies and sports, noting a real sense of achievement and fulfilment in the members.

Social Circle

Following our work with Torfaen Memory Clinic over the past year Age Connects Torfaen established The Social Circle to provide a welcoming space for individuals navigating the often-challenging journey following a dementia diagnosis. We understand that such a diagnosis can feel like entering unfamiliar territory, and no one should face that journey alone.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2025

The Social Circle is built on friendship, mutual support and finding joy in everyday moments especially when memory begins to fade. Our weekly sessions offer more than just social interaction; they create a sense of belonging. Group members come together to laugh, engage in light cognitive activities and have honest conversations about the highs and lows of living with dementia.

As one member put it, everything, but we remember each other

In addition to informal peer support, the group also benefits from guided sessions led by trained staff. These are designed to boost confidence, stimulate cognitive function, and, most importantly, maintain the vital social connections that contribute so much to wellbeing.

Home Visits

For clients unable or unwilling to attend group sessions, or those who prefer to have a one-to-one session, our Dementia Services team continues to offer home visits. These provide tailored, one-to-one support and engagement activities in the comfort of the client's home or the local community, ensuring they remain connected and stimulated.

SportsConnect - Dementia Friendly Sports Programme.

This year we received funding from the Shaw Trust to pilot a year-long dementia friendly sports programme. Designed specifically for people living with dementia and their carers, the sessions offer gentle, accessible sports and movement-based activities in a supportive and relaxed environment. From bootcamp and golf to seated exercises and nature walks, participants benefit not only physically but also socially building confidence, reducing isolation, and improving overall mood. Feedback has been overwhelmingly positive, with many attendees expressing how the programme has helped them rediscover enjoyment in movement and routine. As demand grows, we remain committed to expanding the reach of Sports Connect and making physical wellbeing an achievable goal for all.

Over the past year, Age Connects Torfaen has made significant strides in enhancing the Sports Connects Programme with the appointment of a dedicated Sports Development Officer. This role has been instrumental in expanding the scope and impact of our physical activity initiatives across the community.

We now deliver a wide variety of weekly sessions designed to promote physical health, social connection and emotional wellbeing for people living with Dementia and their carers. These include:

Community-based exercise classes in local housing complexes
A weekly walking group to encourage gentle outdoor activity
One-to-one exercise sessions, tailored to individual needs and goals
Golf sessions, including our Dementia Friendly Golf initiative
Interactive games sessions for fun and movement
Group exercise and gym sessions, adapted for all fitness levels

Intergenerational Projects

Our intergenerational work has gone from strength to strength. Visits from a local primary school continue to bring joy to our clients. The continuation of our Little Visitors sessions, held bi-weekly in partnership with Sing-along with Liz. These sessions bring together parents and their babies or toddlers to sing and interact with our clients. The joy and connection experienced by all participants has been truly heartwarming.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Music and Movement

The Music and Movement Sessions at Age Connects Torfaen have become a vital part of our holistic approach to supporting older adults, particularly those living with dementia or cognitive impairments. This programme combines the therapeutic benefits of music with gentle physical activity to promote emotional wellbeing, cognitive stimulation, and physical health.

Sessions are held weekly across our dementia services. The sessions are led by trained staff and professional musicians; activities include group sing-alongs, rhythm-based exercises, dance, and chairbased movement all designed to be inclusive, fun, and accessible.

Over the past year, we have strengthened the programme through a continued partnership with Music in Hospitals and care , bringing live music performances into our sessions. The introduction of musicians significantly enriches the experience for participants, evoking memories, sparking conversation, and lifting spirits.

The benefits reported by participants and carers include:

Improved mood and reduced anxiety
Increased social engagement and interaction
Enhanced physical mobility and coordination
Strengthened sense of identity and connection

Our Music and Movement sessions continue to be a popular session on the weekly schedule, and we remain committed to growing this programme as a key component of our person-centred support model.

Love to Sing Choir

Our Love to Sing choir sessions have grown significantly and remain open to both clients and their carers. We continue to champion the powerful health benefits of music, especially for those living with dementia or cognitive impairments. The Love To Sing performed at the Gwent Dementia Conference to an array of praise and heartfelt appreciation, leaving the audience moved, uplifted and inspired by their joyful performance.

Dementia Services in Numbers:

Merry Moments : Average of 233 group attendances per month
Zest for Life : Average of 30 group attendances per month
Home Visits : Average of 33 home visits per month
Social Circle : Average of 12 participants attending (October 24 March 25)
Sports Connects : Average of 38 participants attending per month (July 24 March 25)
Music and Movement : Average of 25 participants attending per month (July 24 March 25)

Service demand continues to rise, and services continue to evolve and improve.

Conclusion

Over the past year, Age Connects Torfaen has continued to lead the way in delivering innovative, personcentred dementia services that genuinely make a difference to the lives of individuals and their families. From the expansion of our group-based activities to the introduction of new programmes such as The Social Circle , Music and Movement , and the growing Sports Connects initiative, our services are tailored to meet the diverse and evolving needs of our community.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Our model places the person at the heart of everything we do seeing dementia not as a barrier to living well, but as a condition that, with the right support, can be met with dignity, purpose, and connection. Whether through one-to-one home visits, lively intergenerational projects, or supportive group settings, we continue to provide meaningful engagement that improves wellbeing and reduces isolation.

As demand continues to grow, so does our commitment to adapting and expanding our services. We remain focused on ensuring that every individual living with dementia in Torfaen has access to compassionate, high-quality support that enables them to live well, maintain their independence for as long as possible, and feel truly understood.

Our success over the past year would not be possible without the dedication of our skilled staff, volunteers, and community partners. Together, we look forward to building on this momentum innovating, supporting and advocating for those living with dementia across the borough.

Case Study: Social Circle

Case Study: Social Circle
Introduction	Mrs H was introduced to Age Connects Torfaen following the CST programme at Torfaen Memory Clinic. Mrs H was newly diagnosed increasingly isolated, with friends no longer visiting and family working away in the week.
Reasons for the project	Mrs. H has been experiencing increasing isolation, along with feelings of depression and anxiety. With her husband working away and her adult children occupied with their own work commitments, she has limited daily interaction and support. As a result, Mrs. H greatly benefits from structured activities and meaningful engagement that provide stimulation, time outside the home, and vital peer support to helpimprove her emotional wellbeingand overallqualityof life.
What is the baseline data?	Mrs H has never accessed any services with ACT previously. This has been their first interaction with us. Mrs H joined the Social Circle group, the group is led by a qualified dementia worker who specialises in cognitive training.
Impact/ Difference made to client/ service/ organisation	Mrs. H has developed a strong rapport with both staff and her peers within the group. The Social Circle fosters a deeply supportive environment where members openly share their emotions - laughing, crying and encouraging one another through the ongoing changes and challenges of living with dementia. This safe, compassionate space is guided by dedicated staff, ensuring everyone feels understood and supported. to support Mrs. H with practical matters, including benefit assessments, Bridging the Gap funding, access to transport, and connecting her with wider services offered across the organisation. Mrs. H now attends weekly and has extended her involvement to include our Sports Connects sessions. Since joining, she has experienced a noticeable increase in confidence and overall wellbeing, and she looks forward to each session with enthusiasm.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Activities carried out	Mrs H gets involved with all sports in the sports connects sessions or activities in the social circle. It has been great to see her self-confidence grow and the improvement in her anxiety and mood lift as her well being has improved, along with her participation in the brain activity training.
What went well	Mrs. H has adapted well since joining the Social Circle, showing noticeable growth in both confidence and overall wellbeing. The peer support within the group has proven invaluable, providing a safe and understanding space where members can navigate daily challenges together, supported by others who truly relate to their experiences.
Lessons learnt and challenges faced	It is essential to provide separate support groups for individuals in the early stages of dementia, as their needs, experiences, and challenges differ significantly from those in more advanced stages. Early-stage individuals benefit greatly from peer support and the opportunity to build friendships with others who truly understand their current reality without being confronted by the more progressive aspects of the condition. Community-based activities play a vital role in supporting younger or early-stage individuals, offering a sense of normality, purpose and inclusion. These groups should focus on maintaining brain health, promoting independence, and supporting the activities of daily living key components in preserving confidence and functional ability for as long as possible. One of the most important takeaways is the value of stage-specific groupings. Mixing early-stage individuals with those in more advanced stages can be emotionally distressing and may hinder the acceptance and coping process. By providing safe, relatable environments tailored to each stage, we foster dignity, empowerment, and meaningful support throughout the dementiajourney.

Activities carried out

Mrs H gets involved with all sports in the sports connects sessions or
activities in the social circle. It has been great to see her self-confidence
grow and the improvement in her anxiety and mood lift as her well
being has improved, along with her participation in the brain activity
training.

What went well

Mrs. H has adapted well since joining the Social Circle, showing
noticeable growth in both confidence and overall wellbeing. The peer
support within the group has proven invaluable, providing a safe and
understanding space where members can navigate daily challenges
together, supported by others who truly relate to their experiences.

Lessons learnt and challenges
faced

It is essential to provide separate support groups for individuals in the
early stages of dementia, as their needs, experiences, and challenges
differ significantly from those in more advanced stages. Early-stage
individuals benefit greatly from peer support and the opportunity to
build friendships with others who truly understand their current reality
without being confronted by the more progressive aspects of the
condition.
Community-based activities play a vital role in supporting younger or
early-stage individuals, offering a sense of normality, purpose and
inclusion. These groups should focus on maintaining brain health,
promoting independence, and supporting the activities of daily living
key components in preserving confidence and functional ability for as
long as possible.
One of the most important takeaways is the value of stage-specific
groupings. Mixing early-stage individuals with those in more advanced
stages can be emotionally distressing and may hinder the acceptance
and coping process. By providing safe, relatable environments tailored
to each stage, we foster dignity, empowerment, and meaningful
support throughout the dementiajourney.

Transport Service

Accessible transport remains a major challenge for many individuals, particularly when it comes to reaching healthcare services. Our focus has been to provide a safe, reliable and affordable solution. However, we continue to face increasing pressures due to rising fuel prices, vehicle maintenance costs and higher insurance premiums.

Looking ahead, we will be undertaking a full service review to explore sustainable solutions and ensure we can maintain this much-needed support for our community.

Between April 2024 and March 2025, we provided an average of 81 regular journeys each week - a 5% increase on the previous year.

Clubs & Classes

We continue to deliver a diverse programme of weekly clubs and classes designed to engage older people offering opportunities to learn new skills while building friendships and social connections. With a different activity now available each day at our Widdershins Centre, seen increased engagement, particularly from younger older adults who are keen to stay active and involved in their community.

FOR THE YEAR ENDED 31 MARCH 2025

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES

During 2024-2025, we have provided 264 classes with 2,046 attendees.

LEAP (Local Energy Advice Partnership)

We continue to deliver on our partnership with LEAP. Providing in-home energy advice and practical improve energy efficiency and reduce household bills. Over the past year, this vital service has supported 390 individuals, ensuring they stay warm, informed, and better equipped to manage rising costs.

Digital Inclusion

Many older people are now wanting to stay connected with their family members digitally. Our weekly digital support sessions allowed clients to borrow one of our tablets and with guidance from one of our Digital Champion volunteers, they have gained confidence and improved their independence. The tablet loan is free, and we have seen many clients interested in purchasing their own equipment following these sessions.

During April 2024 - March 2025, we provided 39 digital inclusions sessions and supported 195 people.

Age Connects Torfaen Staff Wellbeing

During 2025/26 we will be looking at our approach to staff and volunteer wellbeing and plan for this time. We continue to recognize the importance of staff wellbeing and ensuring that staff and volunteers feel supported in their role. We provide an open-door approach where individuals have access to their line managers, mentors and volunteer coordinator.

Recruitment

The charity is committed to recruiting talented, dedicated people who share our values and represent the diversity of both Torfaen and its older adult population. We are actively seeking to recruit candidates who will increase the diversity of our team. All candidates are assessed and recruited following our Recruitment Policy.

Volunteering

Age Connects Torfaen is grateful to all its volunteers, without whom many of our services for older people across the Borough would not exist.

They play a key role in ensuring the quality and reach of our services. We offer volunteering opportunities to people of all ages from student placements to volunteering at our centre in the community. Our oldest volunteer is 79.

Our volunteers are supported and overseen by our experienced staff and area managed in accordance with our Volunteering policy. Volunteers, in their diversity of age, experience, cultural background and their involvement with communities, bring to our work a value that adds to our understanding of and response support the organisation, from gaining experience at the start of their career to using their wealth of experience and knowledge to meeting the needs of our communities.

Over the year, our volunteers have provided remarkable supporting in every aspect of our activities from working one-to-one with our clients to providing administrative support for our staff.

Between April 2024 and March 2025, we have been fortunate to see the number of volunteer placements increase across the organisation. We have provided 33 volunteers with opportunities, both at our Widdershins Centre and in the local community.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2025

Volunteers contributed an estimated 4,068 hours to Age Connects Torfaen this year, representing an economic value of approximately £40,623 a remarkable contribution to our work and community impact.

National Volunteers Week gave us the opportunity to meet a number of our volunteers to thank them in person for the work they do and the impact they have on individual clients and the local community.

It is important that we continue to recognise the huge contribution of all our volunteers and the part that they play in supporting our local communities and our charity.

Your Voice

50 plus Torfaen Older Peoples Forums

The three independent 50+ Forums in Torfaen, based in Blaenavon, Pontypool, and Cwmbran, continued to thrive with the valued support of the local authority. Each forum operates under a voluntary committee and welcomes residents aged 50 and over to participate in monthly meetings, which are structured around informative agendas and engaging guest speakers.

Over the past year, guest presentations have included a wide range of topics from community services and health initiatives to energy advice and volunteer opportunities. Notable speakers and organisations have Alliance, the Torfaen Falls Service, Welsh Ambulance Service, HOPE Advocacy, Aneurin Bevan University Health Board, Community Connectors, and Resilient Communities.

The forums also continue to play a vital role in public engagement and consultation, providing a voice for older people in shaping local and national policy. Participants have contributed to a number of consultations led by Torfaen County Borough Council, including the 2025-2026 Budget, Thrive Live Long & Prosper Sports Development for Older People, Food Strategy, Bereavement Services, Dog Control Orders, Age-Friendly planning, and resident surveys.

In addition, forums have engaged with wider consultations on key national matters, including:

Policing in Gwent (via the Police & Crime Commissioner)
Welsh Government's Supporting Culture Strategy 2024-2030
Electoral reform and council tax proposals
Public Health Wales screening programmes
NHS Wales feedback mechanisms and long-term care strategies

These platforms continue to empower older people to influence decisions that directly affect their lives.

A significant concern raised by all three forums this year has been the changes to Winter Fuel Allowance eligibility. Members expressed deep concern that many older people will no longer receive this crucial support, potentially forcing difficult choices between heating and other essential living costs.

During 2024-2025, 656 members have attended Forum meetings.

Workforce and Training

Training for our staff and volunteers is a critical aspect of our development. Age Connects Torfaen implements a full suite of accessible mandatory training to facilitate both individual and team development.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2025

development needs is offered through the year and following appraisal.

We are dedicated to promoting local employment and upholding social value, ensuring our work reflects and supports the diverse communities we serve.

Our staff and volunteers are at the heart of what we do, and we place great importance on fostering a positive, inclusive working environment that prioritises wellbeing.

Over the past year, we’ve also supported the development of future professionals by offering placements for student social workers and college students, as well as providing opportunities for young people through work experience and the Duke of Edinburgh programme.

This year staff and volunteers have undertaken the following training:

Awareness of AI, Introduction to Charity Log, Dementia Champions, Safeguarding Adults Level 2, Allergen Awareness, Age Connects Torfaen Induction, Health & Safety Awareness, Emergency First Aid at Work,

What do our services mean to people?

These are things people told us during this year:

fantastic! I am feeling so much better knowing that there is so much support around. Thank you so much

need...| can’t thank you enough for all you’ve done.”

"The short break scheme gave me the chance to rest and recharge — it’s the first time in years I’ve felt like myself again."

know where to turn."

"Volunteering with Age Connects has given me purpose and helped me connect with people in my community."

Fundraising and Events

Fundraising continued to be challenging in 2024-2025 with the cost of living increase impacting people's ability to donate, and events on an international scale, such as the Russian/Ukrainian war being at the forefront of minds when considering where their money is donated.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2025

Despite the changing external environment there was still an extremely successful Christmas Raffle which generated over £1,000. We will continue to work with the local community to attract new fundraisers and looks at ways to generate additional income.

New Projects

Age Connects Torfaen continues to develop its dementia services, reacting to the needs of people living with dementia and their Carers.

We have identified our commitments for 2025 - 2026 as:

We will ensure that the voices, experiences, and ideas of older people are at the heart of our planning, and we will continue to develop meaningful ways to measure and demonstrate our impact.
We are committed to securing long-term funding to sustain and expand our innovative dementia services, ensuring continuity of support for those who need it most.
We will diversify and develop our volunteer team, offering a broader range of opportunities that reflect the diversity of the Torfaen community and enhance our service delivery.
We will continue to invest in and utilise technology and digital solutions to improve service efficiency and accessibility.
We will represent Age Connects Torfaen at key strategic and delivery boards, ensuring the needs of older people are included in decision-making.
We will build and strengthen collaborative relationships across Torfaen and the wider Gwent area, positioning ourselves as a key partner in the evolving health and care system.

FINANCIAL REVIEW

The group recorded an overall surplus for the year of £102,805 (2024: deficit £43,594) split between an unrestricted surplus of £133,521 (2024: deficit £77,641) and a restricted deficit of £30,716 (2024: surplus of £34,047).

At the year end the reserves totalled £567,509 (2024: £464,704) which consists of unrestricted reserves of £556,715 (2024: £427,536) and restricted reserves of £10,794 (2024: £37,168). The free reserves (not including designated funds) of the charity totalled £365,705 (2024: £246,821).

Risk Management

Systems and internal controls established by the trustees are designed to provide reasonable assurance to confirm that major risks to which the charity could be exposed has been reviewed and systems established to mitigate these risks.

The trustees have identified the following priority risk areas and monitors these risks with mitigating controls on a regular basis.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2025

==> picture [489 x 537] intentionally omitted <==

----- Start of picture text -----
Identified Consequences 1-5 1-5 Risk Score Management
Risk Likelihood Impact Likelihood/
Impact
Loss of core Loss of staff 2 5 10 Continue to exceed
funding Reduction in targets
clients Maintain good
relationships with
funders
Maintain quality
standards and
accreditations
Active budgeting and
continuous monitoring
of financial
performance
Funding bids Staff 3 5 15 Strengthen funding
fail to demotivated applications
support core Lack of Ensure data is captured
activities and structured Strengthen partnership
new project activity working
initiatives Funding Promote volunteer
contributions campaign
reduced Ensuring organisation
resilience
Develop supporter
engagement strategy
Maintain staff training
Challenges of Effect on service 4 4 8 Look at flexible
recruitment provision working
Not enough staff Identify other avenues
in place to allow for recruitment
the organisation Develop proactive
to grow. candidate attraction
Potential to strategies.
effect the quality Implement an effective
of our services recruitment process.
and client Improve workforce
outcomes. diversity.
----- End of picture text -----

Membership

The Chief Executive Officer: ELLA Committee, Aneurin Bevan Dementia Board, Golden Thread Advocacy Programme and Age Connects Wales.

The Development Manager: Torfaen Volunteer Network, Regional Providers Forum, Dementia Friendly Community Torfaen, Older Adults Mental Health Carers Group, Age Connects Wales Communications & Planning Group.

Other staff: Aneurin Bevan Greater Gwent Memory Clinics, Gwent Regional Advice Network, Torfaen Welfare Reform Action Group.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

The organisation supports three Older Persons 50 plus strategy forums, alongside working in partnership with the Commissioner for Older People.

The organisation also partners with the following:

Society, Torfaen & Blaenau Gwent Mind, Age Cymru Gwent, Melin Homes, Bron Afon, Wiltshire Farm Foods, Department of Work & Pensions, Torfaen County Borough Council (Various departments), Eastern Valley Food Bank, South Wales Ambulance Service, Coleg Gwent, Torfaen Training, Rathbones, Aneurin Bevan Health Board, Torfaen Voluntary Alliance, Torfaen Carers Centre, Dewis Cymru, Ageing Well In Wales

Source of referrals:

Self-referrals
Family Members
Internal Department Referrals
Statutory Sector
Other Third Sector Organisations
External promotions of Age Connects Torfaen projects & attendance at special events

STRUCTURE, GOVERNANCE AND MANAGEMENT

Age Concern Torfaen is a Charitable Incorporated Organisation registered with the Charity Commission. Its governing document is CIO-Foundation and its charity number is 1172466.

Organisation

The trustees who have served during the year and since the year ended are set out on under the reference and administrative details section.

Members are elected at an AGM and in accordance with the constitution.

The Board of Trustees is responsible for governance of the charity. The Board of Trustees has responsibility for the general control and management of the charity. It meets four times per year, where reports are received from all departments. The Chief Executive Officer is responsible for the day-to-day management and meets monthly with the treasurer to go through the accounts, and monthly with the Chair to report on the situation of projects. New project proposals are brought to committee meetings for approval.

New Trustees are interviewed by a member of the Trustees. Newly appointed trustees attend induction to the organisation carried out by a training officer and are then trained in Board Builder, which has been created by Age Cymru.

Methods adopted for recruitment, appointment and training of trustees In line with procedures outlined in the constitution, nominations for membership are requested each year prior to the AGM. Appointments are made from within the membership following the AGM.

Each trustee is given an induction pack containing:

Copy of the constitution
Staff manual
Index of policies and procedures
Copy of latest annual report
Roles and responsibilities of trustees

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

New trustees are introduced to all staff members. Training needs are discussed with the CEO.

Organisational structure of the charity in decision making

The organisation has a well-defined staffing structure with Team Leaders who are responsible for areas of activities.

Day-to-day management of the organisation lies with the Senior Management team. The Senior Management team includes: the CEO, with overall responsibility, and the Development Manager who acts as deputy in absence of the CEO.

All staff carry out duties in line with Trusted Charity quality standards. Monthly supervision sessions and annual performance reviews are carried out in line with organisational policies. Monthly team meetings and weekly operational meetings are carried giving all staff opportunities to feed constructive views into the decision-making processes.

The multi-skilled Board of Trustees meet quarterly. Governance and major decisions regarding policy are made at Board level.

Employment of disabled people

Age Connects Torfaen is an equal opportunities employer. A totally inclusive recruitment procedure is in

The organisation has this year signed up to the Age Friendly Employer pledge, recognising actions that need to be carried out to improve the way we recruit, support and retain older workers.

Memberships/Relationships Age Connects Torfaen is a member of Age Connects Wales, which consists of the following branches:

Cardiff & the Vale, Morgannwg, Neath/Port Talbot, North East Wales and North Wales Central

The Board considers pay and renumeration of staff each year at scheduled Autumn meeting. At this time, the Board will consider any inflation uplifts or bonus payments.

During the year we employed 34 staff (2024: 26 staff).

Our commitment to our staff is to ensure they are given opportunities to reach their full potential.

All staff are given an induction and mentoring programme during the first three months, with ongoing support of supervision and training to ensure they are equipped with the correct information to work with older people and become valued members of staff.

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

REFERENCE AND ADMINISTRATIVE INFORMATION

Name	Age Concern Torfaen	Age Concern Torfaen
Any other name	Age Connects Torfaen
Registered charity number	1172466
Principal office	Widdershins
	East Avenue
	Griffithstown
	Pontypool
	NP4 5AB
Trustees	Jane Heard
	Councillor Norma Parish
	Rory Stratton (Chair)
	Keith Wheeler
	Steve Watkins
Key Management Personnel	Angela Reed	- Chief Executive Officer
	Janet Robinson	- Finance Officer
	Emma Wootten - Deputy Chief Executive Officer
Bankers	Lloyds Bank
	1 Gwent Square
	Cwmbran
	Torfaen
	NP44 1XN
Independent Examiner	Katherine Parkin
	Azets Audit Services
	Chartered Accountants & Statutory Auditors
	Ty Derw
	Lime Tree Court
	Cardiff Gate Business Park
	Cardiff
	CF23 8AB
Solicitors
	Gwent House
	Gwent Square
	Cwmbran
	NP44 1PL

AGE CONCERN TORFAEN REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

The Trustees Report was approved by the Board of Trustees

Trustee ........................................................ Date ...................................... Rory Stratton

INDEPENDENT EXAMINER S REPORT TO THE TRUSTEES OF AGE CONCERN TORFAEN

FOR THE YEAR ENDED 31 MARCH 2025

I report to the trustees on my examination of the accounts of the charity for the year ended 31 March 2025, which are set out on pages 28 to 49.

Responsibilities and basis of report

As the trustees of the charity you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 11

I report in respect of my examination of the financial statements carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

Independent examiner's report

section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of The Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.

Your attention is drawn to the fact that the charity has prepared financial statements in accordance with Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) in preference to the Accounting and Reporting by Charities: Statement of Recommended Practice issued on 1 April 2005 which is referred to in the extant regulation but has now been withdrawn.

I understand that this has been done in order for financial statements to provide a true and fair view in accordance with generally Accepted Accounting Practice effective for reporting period beginning on or after 1 January 2015.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

accounting records were not kept in respect of the charity as required by section 130 of the 2011 Act; or
the financial statements do not accord with those accounting records; or
the financial statements do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination.

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Katherine Parkin FCA Azets Audit Services

Ty Derw, Lime Tree Court Cardiff Gate Business Park Cardiff CF23 8AB

Date: