Charity Number 1172466
age connects
torfaen.
AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES &
CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
-LILI Ii,!
Azets Audit Services
Chartered Accountants & Statutory Auditors
Ty Derw
Lime Tree Court
Cardiff Gate Business Park
Cardiff
CF23 8AB

AGE CONCERN TORFAEN
CONTENTS
Contents
Page
Report of the Trustees
1-23
Independent Examiners Report
24
Statement of Financial Activities
25-26
Balance Sheet
27-28
Statement of Cash Flows
29
Notes to the Flnancial Statements
30-47

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Messa8e from the Chair
My role of Chair as always made me extremely proud to be part of this organisation.
th
Now in its 35 year. and achieving so much over the years, even withstanding a pandemic. This organisation
is resourceful, extremely passionate about everything they do, for older people and carers
This year has been a time of reflection of our services, looking at the irnpact on what we do, how we
operate and could we improve. With these things in mind, we have listened to Carers and their specific
requirements. Enabling them to have time to themselves, along with Older People who are struggling with
the cost-of-living crisis, unable to pay for necessities. A cause for concern for those of us that live in
communities, seeing neighbours that must think twice about putting their heating on. on colder days
Age Connects are always committed to making a big difference to the people of Torfaen. In August last
year, we secured funding to enable Carers, of people living with Dementia, to access short breaks. These
ranged from Complimentary therapies to Afternoon Tea Clubs, these were well received and will improve
the wellbeing and time out for themselves.
With the extra "drop-in surgeries" we provided, £1.5 million was gained in unclaimed benefit.
tremendous amount of money" ensuring people are maximising their income, which has been welcomed
by many.
Our partnership with Cardiff Metropolitan University developinE an App for people living with Dementia,
has gone from strength to strength. It now has a name 'Memory Connects,, the first stage has been
completed, with interattion from many of our clients. Its findings are now being presented to the Longitude
Panel for consideration of further funding. to finalise the project.
Our thanks go to our loyal volunteers and staff who turn up every day and make a difference to those that
need our support, especially their commitment and dedication in making this organisation very special.
Our thanks also go to all the various trusts and funders that continually support us and allows us to make
things happen.
Although going forward next year we will have many challenges ahead. l am confident in saying, with the
excellent team we have, will be focused and achieve so much more.
Lastly, I would like to thank my fellow trustees for their continued commitment to the organisation
Mr R Stratton - Chairperson
Angela Reed - Chlef Executive Officer

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
The Trustees present their report and accounts forthe year ended 31 March 2024.
The accounts have been prepared in accordance with the accounting policies set out in the notes to the
accounts and comply with the charity's Memorandum and Articles of Association and "Accounting and
Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland
(FRS 1021" {effective l January 2019).
The charity became a charitable incorporated organisation on 6th April 2017. The assets and liabilities from
Age Concern Torfaen, charity number 1037278 were transferred to the charitable incorporated organisation
on 6th April 2017.
OBJEcfivE5 AND AcfiviTIES
The objectives of the charity are set out in the governing document and exist to enhance the quality of life
of older people in Torfaen.
These include activities and services dedicated to maintaining a healthy lifestyle, providing sUPPOrt to those
affected by dementia, befriending schemes which aim to reduce loneliness, as well as advocacy, information
and advice services.
Our Aim: To enhance the quality of life for older people in our community.
Our Mission: To continually strive to provide quality services, whilst encouraging involvement and wellbeing
for older people in Torfaen, by adding Lrfe to years"
Objective: To promote the relief of elderly people in any manner which now is or hereafter may be deemed
by law to be charitable in Torfaen and surrounding areas.
To achieve this, the Charity is committed to developing and promoting itself via the following methods:
Services & Support
Awareness & Advocacv
Partnership & Co-operation
Development & Innovation
Objectives & Activities: Main activities undertaken to further the Charity purpose.
Charitable Activity
Information & Advice,
inclusive of Welfare Benefits
Service
Objective
Providing up-to-date infomiation on issues affecting older people,
their family and carers.
Maximisation of income by accessing welfare benefits
Organising awareness days, supporting national and local issues.
Providing opportunities to meet the needs of people over the age of
50.
Service promotion awareness ensures we meet our objectives.
Awareness & Advocacy

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Partnership & Cooperation
Participate in local networks with the view of working with like-minded
organisations to develop generic services.
To communicate effectively both internally and externally with all
Stakeholders, and to ensure a user led participatory approach to
organisation development.
Ensure sufficient income is maintained to support the services and
activities we believe make a difference to older people's lives.
Development &
Innovation
Raise restricted income to further the objectives of the charity.
To consult with our service users to understand their needs.
Retain the skills and talents of older workers, which will create a better
understanding of our customers.
Utilising our internal Contact Management System to encourage
department collaboration
Public benefit: We have referred to the guidance contained in the Charity Commissions, general guidance
on public benefit when reviewing our aims and objectives and in planning our future activities. The trustees
consider how planned activities will contribute to the aims and objectives they have set.
Annual Report April 2023 -march 2024
The organisation consolidated changes to its services in 2023-24 to enable it to better meet the increased
and changed needs of older people and their Carers. This includes increased levels of physical and mental ill
health, as well as general poor wellbeing. Additionally, cost of living pressures has resulted in increased
demand for our free information and advice services.
This year the organisation has focused on improving existing services. systems and processes and has
invested more time in developing strong working relationships and collaborating with external
organisations.
We saw our programme of activbties develop and numbers have consistently improved over the year. It has
been so rewarding to see more and more clients visiting the Widdershins Centre, having rebuilt client
confidence to re-engage in activities.
Our seNices have continued to develop and we have added in further activities to address the specific
needs of older people.
We continue to be the largest, local, independent charity providin8 a wide range of services for older
people from all communities and backgrounds within the borough of Torfaen.
Trustees are aware that the coming year will continue to be challenging and that Age Connects Torfaen
must continue to adapt flexibly to meet public need and to ensure the organisation is working as cost
efficiently as possible.

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
The charity remains grateful to the many organisations that continue to help fund the work we undertake.
Thanks go to:
Moondance Foundation, Regional Integration Fund, Good Things Foundation, Welsh Government, Torfaen
County Borough Council, Aneurin Bevan Health Board and many others.
This report serves as a synopsis of the fantastic work delivered over the past year and demonstrates the
positive impact we have had support older people across Torfaen.
Achievements and Perforniance
From staff achievements and fantastic feedback on our services we are proud to share some of our
developments and success during 2023-2024
Age Connects Torfaen became a semi- finalists Discovery Award Winners for the prestigious Longitude
Prize on Dementia.
Funding was secured through Welsh Government to initiate a two year Carers Shortbreaks project.
Age Connects Torfaen was awarded the Dementia Friendly Accreditation.
Age Connects Torfaen signed up to the Age Friendly Employer Badge.
Source of referrals
Self-Referrals
Family Members
Internal Referral
Statutory Sector
Age Connects Torfaen Services
Home Services
Our dedicated team have provided 2,036 hours of support in older people's homes this year.
The cost of living crisis is still an ongoing factor for both potential and existing clients when considering our
services.
Due to funding, we have been able to provide carers discharge and hospital to home services along with
carers short break project that have been at no cost to a client but with a view that the client will then
access our chargeable services via home services when the free allocation comes to an end. Home services
team members have worked across these projects as well as providing cleaning, community support and
shopping calls.
We continually signpost new and existing clients to our department to access a benefits assessment,
ensuring that they are maximising their income.
During April 2023-March 2024 we provided"
1,760 hours of cleaning
So hours of supermarket shops
226 hours of Community Support Services

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Hospital to Home pilot
During the last quarter of 2023/24 Regional Integration Funding supporting the rapid mobilization of a
hospital to home pilot. The aim of the pilot was to provide practical and emotional support for older people
and their Carers on discharge from hospital.
The pilot aimed to improve patient outcomes following discharge by reducing the risk of readmission and
improving recovery, independence and health and wellbeing outcomes for individuals.
The pilots intended outcomes are outlined below:
Provide enhanced support for older patients and their Carers to improve discharge outcomes.
Deliver six weeks practical support to aid rehabilitation and reduce risk of readmission
Connect older adults and Carers to other community services to maintain independence.
The pilot had 32 referrals in total, resulting in 384 hours of support.
Case Stud . Home
Services
Introduction
Mrs X initially accessed our community support service via a family
member who made the referral. The criteria was to introduce
community support to the client slowly as the client only went out to
access medical appointments. She was hesitant to have someone in
her home for company.
Reasons for the project
Encourage client to build confidence to get out and about in the local
community.
What is the baseline data?
Mrs X had family around her who were not always able to visit her
due to their own commitments. Community support was suggested
to Mrs X with the aim of providing a befriending service. Mrs X was
reluctant at first but as￿ed on the basis that the worker attending
would only stay for a short period of time. It was also requested that
a hot meal be provided from ACT durine the visit as another way to
engage with the client.
Impact/ Difference made to
client/ service/ organisation
An experienced worker was allocated to Mrs X and began to visit on a
weekly basis. on the same day and time each week. Repetition was
important to build up a relation with the client.
When the visits began Mrs X would come out into the front garden
and collect her meal from the workerwith limited communication
and would then ￿tUrn inside her property. As the weeks continued
Mrs X would spend longer with the worker and invited the worker
into her home.
This was a positive progression for Mrs X who was regaining
confidence and enjoying time spent with the worker.
Age Connects Torfaen's service involvement meant that Mrs X was
now receiving community support for the full allocated time, giving
peace of mind to her family who initiated the support.

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Activities carried out
(what did you do}
Following the initial family referral a worker was allocated to complete
the weekly community support
This service provision included a meal delivery on the same day and
time each week.
What went well?
Mrs X and her family were able to rely upon the service being
I provided and were able to see the positive impact it was having on
The support of Age Connects Torfaen Horne Services team
contributed towards positive wellbeing for Mrs X.
The building up of a professional trusting relationship with M rs X
rneant that the services provided were tailored to Mrs X needs and
could be amended due to change where needed with minimum
impact for the client. Communication and consistency were key in
supporting Mrs X.
Lessons learnt and challenges
faced
(what were the main challenges
and how were these
overcome?)
Money Matters
In the context of a cost-of-living crisis, it has never been rnore important to ensure that older people are
claiming the money and discounts, reliefs and grants that they are entitled to. Torfaen has the highest rate
of pensioner poverty within Wales. We respond to this by delivering advice at our Widdershins Centre, in
community venues, and in people's homes. On average, our clients, income increased by £4,358.40
annually. In total, 11,128 people were supported by our Information & Advice service and over 350 of our
clients had their income maximised
The Information & Advice team provides free, confidential assistance and guidance on a range of welfare
services for older people in Torfaen. The team signpost and refer clients to services both within Age
Connects and to those of our voluntary sector partners and affiliates.
The service helps older people lead a more independent, better quality, enjoyable, and fulfilling
We aim to provide drop in surgeries" and appointments at community locations across the borouEh:
outreach into the community, home visits for those who are housebound and an enquiry line for
information and signposting.
The service offers general and specialist advice on a wide range of issues affecting older people including:
Maximising income and claiming welfare benefits
Socialisation and Isolation
Aids and adaptations to help remain in your own home.
Schemes to keep your home warm and energy efficiency.
Managing national affairs and taxation
Housing and tenancy
Care homes and charging procedures.
Planning for the future - Wills, Funeral Plans and Equity Release.

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
We think we offer a holistic approach to our services, offering more than just benefit assessments. We
encourage individuals in later life to have better and varied choices and review financial income to help
maximise their income.
Millions of pounds worth of benefits goes unclaimed by older people every year, including means and non-
means tested benefits such as, Personal Independence Payments, Pension Credit, Attendance Allowance,
Universal Credit, Council Tax and Housing Benefits.
This year, we gained £1,526,357 in maximising the income of older people and their Carers. We also assisted
in individuals reducing their debt by £11,578.
Information & Advice
Our service offers older people and their carers reliable acces5 to independent, quality assured information
and advice. Our team provide professional advice, which includes assistance with tasks such as form filing
for benefÉt applications, personal care concerns, future life planning, housing matters and connecting with
community resources.
We prioritise a holistic approach, delivering comprehensive guidance with our clients need5 at the core of
our service.
We encourage and help hundreds of people to know their rights and make the best choices for later life.
We provide information and advice that covers every facet of later life. from helping people find out the
benefits they are entitled to claim, to discussing options that help make later life at home more
manageable. We give people the knowledge and confidence and help assist with problems that occur.
Our aim is to be the first port of call
need.
the first place that people turn to when they have an age-related
Our information and Advice service assists to ensure awareness and support to claim benefits such as:
Attendance Allowance
Personal Independence Payment
Pension Credit
Employment Support Allowance
Council Tax and Housing Benefit
The service has sUPPOrted fuel poverty and energy efficiency. The positive outcorne of an increase to an
individual's income can help an older person with more choices to access new social opportunities and
activities.
Now we are back to providing face-to-face appointments we have seen an steady increase in referrals.
During April 2023- March 2024 Information and Advice had 11,128 contacts with older people, their
families, carers and professionals.

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Case Stud . Information
& Advice
Introduction
Self-referral, M rs X 77, Owner Occupier in a Civil Partnership living
Southwest Torfaen requested a blue badge and benefit assessment
Reasons for the projert
Information and advice
What is the baselineP
Mrs X had high blood pressure and Osteoarthritis, so discussed medical
benefit.
Mrs X was finding getting in and out bed difficult, washing, dressing but
didn't want a carer.
Mrs X still wanted to be independent and struggled to do daily tasks but
needed to be supeNised
Financial assessment completed showing Mrs X has all the
maximisation income in place.
Mrs X was successful with Attendance Allowance award high rate and
back dated monies.
Awareness of Age Connects Torfaen services.
Successful Blue Badge Application
Attending Computer club in April
Awaiting Accord appointment
"You're a star. thank you for your kindness and patience
This will help with domestic help and taking the car out
Impact/ Difference made to
client/ service/ organisation
Activities carried out
Financial Benefit assessment Mrs X had State pension, Private Pension
exceeding the applicable amount for Pension Credit.
Assistance to complete Attendance Allowance application with Mrs X
Awareness of care assessment - not required at present. Awareness of
Age Connects Torfaen services including nail cutting service.
Awareness of Occupational Therapy assessment
already had rails
installed.
Awareness of Leap- to help with energy efficiency in the home.
Leaflets issued for future resource.
Completion of Blue Badge application online.
Awareness of clubs/ classes
Mrs X was interested in Computer club.
Accord Solicitors for Power of Attorney - Appt made but unable to
attend therefore awaiting new appointment.
Discussion regarding volunteering as Mrs X gets bored at home.
Befriending Services
Our three Lunch Clubs continue to meet every week. attracting many individuals from local communities to
attend on a regular basis. Loneliness still remains an important factor for Age Connects Torfaen to support
many individuals with an opportunity to come along for a taster session and attend each week. Meeting
with other members of their community also contributes towards their well-being, along with accessing a
hot nutritious, affordable meal at lunch time. Making connections is very important to those who attend,
whilst also being updated on services supporting their independence. The sound of people chatting and
laughing at their weekly get together makes staff and volunteers smile who support the lunch clubs every
week.
During 2023-2024, 2076 rneals have been served at all lunch clubs during the year.

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Single Point of Access (SPA)
The Single Point of Access Team (SPA) liaises with a range of organisations, which have included Housing
Associations, Third Sector, Health Board, Local Authority, Social Services and Families. The team have been
able to provide a single point of contact with a named worker for efficiency and a smooth transition into
Age Connects services.
Between April 2023 to March 2024 the Single Point of Access Team have received and actioned 503
referrals.
The SPA team regularly attend community events to promote Age Connects Services.
Health Suite
We continue to operate a low-level nail cutting service which now comes under the Age Connects Wales
branding "Simply Nails" Our service welcomes individuals who have a health condition or poor mobility
restricting an individual's ability to cut their own nails.
Carers, who often find the aspect of cutting a loved one's nails very drfficult, appreciate a trusted and
experienced service to access.
Our nail cutting service provides preventative support and improves and maintains Eood foot care, which
lowers the risks associated with falls. A positive partnership with Aneurin Bevan University Health Board
enables direct access for referrals to access foot treatments, which reduces the time scale for individuals to
access an appointment with their Podiatry Tearn. This also contributes to reducing pressures on
Pharmacy/G.P. and other Health Se￿iCe5.
During April 2023-March 2024. 382 people accessed our nail cutting service through appointrnents at our
Widdershins Centre. communrty nail cutting clinics and home visits.
Healthy Eating
The Bistro & Catering
Following the safe return of services to the Bistro. Dementia Groups and Hubs during the previous year,
catering budgets came under pressure frorn a rise in inflation relating to food products. Age Connects
Torfaen rnenu planning and sourcing of ingredients supported the aspect of not passing on an increase in
meal prices to our clients whilst continuing to provide quality meals.
The catering team were trained in all areas of Food Hygiene and Allergens ensuring compliance of
Environmental Health standards and a safe service delivery.
During April 2023-March 2024: 5,439 meals were provided.
Carers Shortbreaks: Your fime Your Choice
Our Carers Short Break project went live in August 2023. The project is funded by the Welsh Government,
facilitated by Carers Trust and delivered by Age Connects Torfaen in partnership with Hospice of The Valleys.
The aim of the project is to provide carers of individuals living with Dementia or any cognitive impairment,
easy access to flexible short breaks sessions. To support and improve the health and wellbeing of carers and
in turn the cared for in both Torfaen and Blaenau Gwent.

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Carers Short Breaks Project provides carers with 16 free sessions to be used as and when required across
the length of the project. The sessions available over Torfaen and Blaenau Gwent include:
Activity Groups
Home visits
Tai Chi
Clubs and Classes
Carers groups / Dinner club
Love to sing choir
Complimentary therapy
Art Therapy
Mindfulness sessions
Carers Short Breaks Project is continuing to run until March 2025.
From the commencement of this project - March 2024 we have
Provided 230 carers with flexible respite sessions.
Across both Torfaen and Blaenau Gwent these sessions have included:
0 298 Activity Eroup sessions,
0 267 Home visits,
20 Tai Chi sessions,
0 32 Clubs and Classes.
0 38 Carer group/Dinner club sessions,
40 Choir sessions,
0 59 Complimentary Therapy pamper sessions.
Dementia Services
Age Connects Torfaen provides an array of specialist dementia services. and this has only continued to grow
over the past year. We operate a unique dementia management method based on an innovative way of
understanding dementia from the point of view of the person with the condition. This unique, person-
centred approach underpins all our dementia services.
Our services are very different from traditional day service provisions, and we have witnessed immediate
and sustained improved wellbeing from the moment the person arrives at the service. We believe that this
is what social care should look like.
Merry Moments
The Merry Moments Dementia service is for people aged 65+ living with Dementia or a Cognitive
impairment. We pride ourselves on the safe, welcoming, stimulating environment we can provide our
clients to help improve their strength, wellbeing and mental health. We have trained staff that have a full
understanding and experience of working with Dementia. They run 6 Merry Moments sessions across
Monday to Friday. We work in a person-centred manner ensuring all clients are involved to their abilities.
We promote physical and mental strength through all of the artivities provided.
For a Carer, knowing that the staff and volunteers focus on the individual wellbeing of their loved ones
makes a big difference to family carers.
io

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Zest for Life
The Zest for Life group run weekly on Wednesdays. It's for people living with Young Onset Dementia or a
Cognitive impairment. It allows them to access a supportive more relatable group for younger individuals.
The sessions include a range of Arts and Crafts. themed days, workshops, trips out, gardening, exercise
designed to promote health and wellbeing alongside brain health, and physical and emotional support for
clients. The Zest group offers a safe and confidential environment for members to access peer support, one
to one support, music therapy, gentle exercise, and community-based activities.
Over the past year we have worked hard in increasing the range of services we offer to the clients; as a
tearn we are very passionate about the benefits of music and physical exercise, ensuring that there is always
an element of this in every session. The team focus on brain health. physical health as well as emotional
and social support for clients to ensure we follow a person-centred approach to our work with each client.
Our Dementia services team continue to provide Home Visits for clients who are unable to attend the
centre due to a decline in their health or for those who do not wish to attend group settings and would
prefer to access l-l activities.
Over the past year we have worked hard in increasing the range of services we offer to the clients; as
team we are very passionate about the benefits of music and physical exercise, ensuring that there is always
an element of this in every session. This year we have been able to develop a partnership with 'Music in
Hospital, where a range of musicians and singers come in regularly to perform and deliver rnusic therapy
across all of our groups. This has proven itself to be very beneficial to our clients, especially the Harpist. The
team focus on brain health, physical health as well as emotional and social support for clients to ensure we
follow a person-centred approach to our work with each client.
We have also worked on and developed our social media. We have private pages on Facebook dedicated to
both our Merry Moments and Zest groups so that we can share weekly food menus, clients can keep in
touch with each other, and families and carers are able to see what their loved ones have been up to each
day. This has been extremely well received by families and carers.
Our intergenerational work has continued overthe past year with the local primary school coming in weekly
and have now expanded the intergenerational work by running Little Visitors sessions biweekly, these
sessions are run together with the Dementia Services team and SingalonE With Liz. We invite local parents
with their babies and toddlers for a singing and interaction session with our clients. these sessions have
proved to be highly successful providing all attending with an overwhelming sense of joy and happiness.
Our Love to Sing Choir sessions have continued to grow, and the weekly sessions remain accessible for both
clients and carers. The Dementia services team are very passionate about the health benefits of music for
people living with Dementia or Cognitive Impairments.
During April 2023 - March 2024, Merry Moments has had an average of 360 group attendances a month
and Zest for Life has an average of 32 group attendances per month. We have also delivered on average 46
home visits per month.
Dementia services as a whole has continued to see a further rise over the past year, groups are filling up at
a steady continuous pace, meaning that the majority of our groups have now picked up to pre pandemic
numbers.
li

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Dementia Friendly Golf
Funding was secured through the Regional Integration Fund to set up a pilot Dementia Friendly Golf project.
A partnership was developed with Torfaen Sports Development Team and two local golf clubs to provide a
weekly opportunity for people living with dementia to participate in a golf session facilitated by a Golf pro.
It has provided a great opportunity for people living with dementia to return to or play golf for the first
time, to become fitter and make new friends. It has also enabled us to educate community provisions so
they have a better understanding of dementia and how it affects people.
77% of participants reported improvement5 in their physical heahh.
81% of participants felt more socially connected and 100% committed to future attendance.
Families continue to be impressed by the dementia services that are on offer and the dedication and skills
of its staff and volunteers. As a result, they describe how they felt a reduction in their own stress and
anxiety levels due to their loved ones attending the service.
Case Stud . Mer
Introduction
Moments
Mr K originallyjoined our group sessions via our Carers Short Breaks
Project. however. has since moved over to paying privately and
picked up a second weekly group session. Mr K and his wife were
referred into us due to carer breakdown. Mr K has had a diagnosis of
Dementia for 2 years and Mrs K was really struggling to cope with
the decline in his health and changes to his personality.
Reasons lor the project
Mr K was becoming agitated at home. Mrs K has her own health
issues meaning she is virtually house bound. They required an
activity to keep Mr K stimulated and get time out of the house to
also provide respite for his wife. Mr K attending groups meets the
needs of both parties.
What is the baseline data?
Mr K has never accessed any services with Acr previously. This has
been their first interaction with us.
At the home assessment Mr K appeared withdrawn. there was little
interaction, in a daydream state. Mrs K was eager for Mr K to leave
the house and interact with others as she is unable to do that with
him.
Impart/ Difference made to
client/ service/ organisation
Mr K has built up a strong rapport with staff as well as his peers
within the groups he attends. He loves music although this can
sometimes make him emotional. Mr K engages to the best of his
ability with all activities. As previously stated, Mr K now attends 2
sessions a week. Mrs K describes the sessions as a lifeline, whilst his
famlly stated 'it's like a light has been switched on between them,.
12

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Activities carried out
Mr K gets involved with all activities whether it's craft, gardening,
music, reminiscence, exercise, etc. He is always smilin& his seTrf-
confidence has grown and he has really corne out of hs shell.
What went well
Mr K started just attending one group back in September 2023 but it
was so beneficial forthe couple that he now attends 2 groups a week
including a men's group and also a mixed group he greatly benefits
from and is equally comfortable and entertaining in both.
Lessons learnt and challenges
faced
There weren't many challenges with Mr K as this service was exactly
what they needed. The only slight issue was making Mrs K aware of
what Mr K had been up to as he wasn't always able to remember.
With the help of family members Mrs K is now able to see our daily
private social media updates to see what he's been doing and giving
them something to talk about.
Case Stud . Zest for Life
Mrs W is a lady in her 60s. She has been attending Zest for a couple
of years since her Young-onset Dementia diagnosis. She also
accessed ourjewellery making class and still attends our ceramics
class.
Introduction
la brief summary of the seNice/
client/ or organisationl
Reasons for the project
Mrs W was informed about us by her home care team who
supported someone who already attended. Mrs W self-referred after
her diagnosis. hoping to find support and advice from her peers.
What is the baseline data?
(what was the situation at the
start of our project)
Mrs W has a long history of varied health problems. She wanted to
attend Zest before her diagnosis progressed to be able to feel the
benefit and build herself a support network of relatable peers.
Impact/ Difference made to
client 5ervice/ organisation
Iwho /what did your work have
irnpact on?)
Mrs W has developed a lovely group of friends, participates in all
activities. Zest has boosted her confidence allowing her to access
other classes improving her independence rather than relying on her
husband orfamily.
Activities carried out
(what did you do)
Mrs W has participated in trips out. ceramics, jewellery making,
crafts. themed days, quizzes, music sessions, exercise etc. Zest is a
very social chatty group that Mrs W really thrives around. Due to her
ongoing health issues Mrs C can miss sessions due to
appointmentslhospital stays. However always returns like she's
never been away. It is lovely to watch them develop a strong support
network between themselves.
What went well?
Attending Zest has shown Mrs W that life continues after diagnosis.
That she can still maintain and utilise her independence. Mrs W has
also been able to share information gained with her husband who
originally didn't have any idea of Dementia.
13

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Lessons learnt and challenges
faced
(what were the main challenges
and how were these
overcome?)
Due to previous health issues Mrs W has always struggled to access
the local community due to transport issues. Being able to use our
transport to come here has been a lifeline to Mrs W. Using our
private group social media pages has enabled Mrs W to remain in
contact with friends and staff from Widdershins when in hospital or
at home helping to stop any isolation occurring.
Transport Service
Funding was again secured from Transport to Health to enable us to provide our transport service for
vulnerable clients to access a medical appointment. We continued to receive funding from Transport to
Health to expand our transport services and offer people who need to access a medical appointment
affordable transport.
Adaptive transport continues to be a barrier for people accessing services and our priority is to provide
safe and affordable transport service. However, we have come up against the costs associated with running
a transport service including the increased fuel costs, upkeep of vehicles and increased insurance costs.
Over the next year, we will carry out a service review to look at way5 that we can sustain this much needed
seniice.
During April 2023- March 2024 we provided on average 76 regular journeys a week. this is an increase of
Clubs & Classes
We continue to offer a varied programme of weekly clubs and classes that appeal to older people both in
terms of learning a new hobby and also making new friendships.
We now provide a different club or class every day of the week. Introducing a varied weekly programme has
attracted a younger older person to access our Widdershins Centre. Durin8 2023-2024, we have provided
228 classes with 1,140 attendees.
LEAP (Local Energy Advice Partnership)
In response to the cost of living crisis, this year we began offering energy advice and practical support in
people's homes in partnership with LEAP. Our home energy checks help people across the local boroughs to
make sure that they are as energy efficient as possible and their bills are as low as possible. In the last year
we helped 504 people.
Digital Inclusion
Our Digital Inclusion seniices continue to operate during the past year.
It provided those aged 50+ with no to low level digital skills with the motivation to get online and improve
their skills set through accessing our weekly IT class. Utilising the skills of our Digital Champion volunteers,
the class provides one to one support and group based sessions to enable people to improve their digital
skills.
We operate a tablet loan scheme so that older people can join the class without first investing in equipment
and infrastructure.
14

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
We continue to partner with Good Things Foundation to provide free mobile SIM cards to help digitally
excluded people get connected.
During April 2023-March 2024, we provided 39 digital inclusions sessions and supported 195 people.
Age Connects Torfaen stsff Wellbelng
We have continued to provide staff wellbeing throughout the last year.
All new staff have been offered a wellbeing meeting within their first few weeks, and we have aimed to
provide existing staff with six monthly meetings. Alongside this we have an open door approach which is
made available twice a week enabling staff to access the wellbeing officer. Confidential one to one support
is offered, the wellbeing officer has been able to offer both emotional support, provide literature, alongside
signposting to relevant services.
Over the last year we have extended the access to wellbeing to the volunteers throughout the organisation.
We have also highlighted and taken part in a number of key campaigns which have included:
For some fun and good hearted, staff teams took part in a combined half marathon challenge for Lets
Get Britain Standing.
Mental Health Awareness week- anxiety
Time to Talk Day- conversations around mental health.
Melo- Helping you look after your mental wellbeing.
A quarterly wellbeing newsletter has been distributed to staff, with the content being coproduced by staff.
Recruitment
Like many employers, Age Connects Torfaen struggled to attract and recruit into new roles throughout the
reporting period. This is due to a highly competitive, employee led jobs market and over I million people
taking themselves out of the jobs market during the pandemic. Whilst the charity is an accredited Real
Living Wage Employer, it appears that people have wanted a more flexible work pattern, which is not
achievable in all areas of our service delivery.
Volunteering
Our volunteers play a crucial role in supporting our local cornmunity. Without the gift of their ,time and
commitment, we wouldn't be able to have the impact that we do. As many of our volunteers have told us,
this is a mutually beneficial relationship, and the lives of our volunteers a￿ greatly enriched by the
experiences and connections they have with our clients.
Our volunteers are more than just helping hands, they are the backbone of our organisation. They are
pivotal in delivering amazing support to the older people of Torfaen.
In 2024 the Wellbeing Officer was introduced to the volunteers. This has enabled them to access wellbeing
to ensure that they are happy in their role, training can be identified to support their role, and any areas of
concern can be addressed.
As we look to the future, we aim to grow our volunteer team even further. Their role will remain central to
our organisation, not just in delivering services, but also in shaping our strategies and decisions.
15

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Volunteers take part in supporting lunch clubs or in person befriending within our dementia groups. They
also assist in other ways such as helping with office administration or helping with our garden. Between
April 2023 to March 2024 we have been fortunate to see the number of volunteer placements increase
across the organisation. We have provided 31 volunteers with opportunities, both at our Widdershins
Centre and in the local community. It is estimated that they have provided 2,100 hours to the organisation.
Your Voice
50 plus Torfaen Older Peoples Forums
There are three 50+ forums in Torfaen - Cwmbran, Pontypool & Blaenavon. Any local resident over 50 is
welcome to join their local group to voice their opinions on important issues. hear directly from local
services and influence decisions on health and well-being services in their local area. Last year, the 50+
forums across Torfaen were attended by 652 mernbers. The forums have taken part in crucial co-production
with councils and the NHS to improve services for older people.
A programme of guest speakers led to many interesting and topical meetings/discussions by each Forum.
Examples of guest speakers included: Torfaen MP - Nick Thomas Symonds Age Connects Torfaen- Energy
Efficiency LEAP, Age Connects Torfaen
Carers Respite Project, Aneurin Bevan University Health Board
Engagement Team updates, Blaenavon Medical Centre Update, Ophthalmology Consultation. Torfaen
County Borough Council - Assisted Technology, Falls Prevention Team, Waste & Recycling Consultation,
Canal Consultation, Torfaen Libraries Update, Older Peoples Champion, Resilience Team Engagement,
Monmouthshire & Brecon Canal Charity Update, Blaenavon Town Council WellBeing Update and Blood
Bikes Charity.
Workforce and Training
We are committed to supporting local employment and protecting social value so that we reflect the
communities we work with.
Our staff and volunteers are our biggest asset and we prioritise making our workplace a positive
environment and 5UPPOrtinE wellbeing at all times.
Last year we also supported student social workers and college placements and have welcomed young
people from the work experience and Duke of Edinburgh programme.
This year staff and volunteers have been able to take part in training both in person and remotely. The
following training has been undertaken-
Charity Log training, Introduction to Domestic Energy Efficiency, Safeguarding Adults Level 2, Allergen
Awareness, Age Connects Torfaen Induction. Health & safety Awareness, Emergency First Aid At Work.
This year Age Connects Torfaen signed up to the Age Friendly employer Pledge. By signing the pledge, we
are demonstrating our support to tackling ageism in the workplace and committing to taking at least one
action a year to improve the way we recruit, manage and support older workers.
What do our servlces mean to people7
These are things people told us during this year:
'1 am so happy with the support provided by Age Connects Toffaen. The advisor was great. He helped me
when I was feeling so helpless.
16

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
"I can pop into Widdershins whenever I feel like it. I feel at home here and the staff also understand that
sometimes for me I need to take a break.
Volunteering has a positive impact on our organisation as it helps to foster a sense of community and
social responsibility among our team members"
Your service is very important to me; Sarah is a very nice person I have been meeting with her for about
four years. She keeps in contact with me every week; I couldn't ask for more from Age Connects Torfaen. I
give you a 10 for your sen4ice"
"Honestly one of the best placements, YOU EUVS made me feel so welcorne and treated rne like one of your
ownl I have learnt something fmm everyone, lessons that will be beneficial to me in my future prospects in
social work!"
Fundraising and Events
Fundraising continued to be challenging in 2023-2024 with the cost of living increase impacting people's
ability to donate, and events on an international scale such as the Russianlukrainian war being at the
forefront of minds when considering where their money is donated. All this still against the backdrop of the
Covid 19 Pandemic.
Despite the changing external environment there were several hugely successful events held which included
our annual family fun Santa Run, Christmas Draw and Michael Bublé tribute night. We will continue to work
with the local community to attract new fundraisers and look at ways to generate additional income.
New Projects
Memoryconnect, in partnership with Cardiff Metropolitan Universtty Age Connects was successful in
becoming a semi-finalist of the prestigious Longitude Prize for Dementia. A project team was set up
enabling the journey of Memoryconnects to start. This first stage has allowed us to create a Most Viable
Product and our next stage will be presenting our findings to theLongitude Panel to see if our project will be
successful as one of the five finalists. Memoryconnect was also a finalist at the Wales Tech Awards.
Staff have recently undertaken training in seated tennis and assisted golf. We are hoping to implement their
learning into developing a specialised dementia sports programme.
We have identified our commitments for 2024- 2025 as:
Ensure older people's views and ideas are centred in our planning and develop ways of demonstrating
our impact.
Develop our Home Services to meet local needs and generate vital income for the charity
Secure long term funding to continue and grow our innovative Dementia Se￿iceS
Diversify our volunteer team and continue to develop our volunteer programme to broaden our offer
to the Torfaen community
Seek to make our charity the first choice for local older people, their families and carers.
Continue to develop intelliEent use of technology solutions.
Representing Age Connects Torfaen on strategic and delivery boards.
Develop relationships and collaboration across Torfaen and throughout Gwent as a key partner in the
health and care system.
Secure the Trusted Charity Accreditation Level l & 2
17

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
FINANCIAL REVIEW
The results of the group can be seen below:
Income
Expenditure
Actual operational deficit in period
497,726
1541,3201
(43,594)
The charity's tradinE subsidiary Age Concern Torfaen {Tradingl Limited made a loss of £1.613 {2023: £1,142
deficit) during the period and had reserves at the year-end of £6,03712023- £7,650). The trustees intend to
close the company in 2024/25 and all trading activities have been transferred tothe charity.
Reserves policy
Reserves will be held for contingencies and opportunities and to rnitlEate against factors identified in the
organisations, risk assessment. The level of reserves held will ensure that the charity and its Trustees are
protected, commitments can be met and the organisation can operate innovatively in a changing
environment.
Reserves at the period end for the group totalled £464,704 (2023: £508,298) consisting of £427,536 {2023:
£505,177) of unrestricted funds and £37,16812023: £3,121) of restricted funds.
Free reserves of the group (excluding fixed assets and designated funds) totalled £246,821 (2023:
£322,866).
There are no concern5 on the organisation's financial position over the next 12 months.
Risk Management
Systems and internal controls established by the trustees are designed to provide reasonable assurance to
confirm that major risks to which the charity could be exposed has been reviewed and systems established
to mitigate these risks.
The trustees have identrfied the following priority risk areas and monitors these risks with mitigating
controls on a regular basis.
Identified
Consequences
Risk
Risk Score
Likelihood/
Impact
Management
Likelihood
Impact
Loss of core
funding
Loss of staff
Reduction in
clients
io
Continue to exceed
targets
Maintain good
relationships with
funders
Maintain quality
standards and
accreditations
Active budgeting and
continuous monitoring
of financial performance
18

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Identified
Risk
Consequences
Risk Score
LFkelihood/
Impact
Management
Likelihood
Impact
Funding bids
fail to
support core
actÉvities and
new
initiatives
Staff
demotivated
Lack of
structured
project activity
Funding
contributions
reduced
15
Strengthen funding
applications
Ensure data is captured
Strengthen partnership
working
Promote volunteer
campaign
Ensuring organisation
resilience
Develop supporter
engagement strategy
Maintain staff training
Look at flexible working
Identify other avenues
for recruitment
Develop proactive
candidate attraction
strategies.
Implement an effective
recruitment process.
Improve workforce
diversity.
Challenges of
recruitment
Effect on
service
provision
Not enough
staff in place to
allow the
organisation to
grow.
Potential to
effect the
quality of our
services and
client
outcomes.
Membership
The Chief Executive Officer, ELLA Comrnittee, Aneurin Bevan Dementia Board, Golden Thread Advocacy
Programme and Age Connects Wales The Development Manager, Torfaen Volunteer Network, Regional
Providers Forum, Dementia Friendly Community Torfaen, Older Adults Mental Health Carers Group, Age
Connects Wales Communications & Planning Group.
Other staff: Aneurin Bevan Greater Gwent Memory Clinics, Gwent Regional Advice Network, Torfaen
Welfare Reform Action Group
The organisation supports three Older Persons 50 plus strategy forums, alongside working in partnership
with the Commissioner for Older People.
The organisation also partners with the following:_
Alzheimer's Society Torfaen & Blaenau Gwent Mind Age Cyrnru Gwent Melin Homes Bron Afon Wiltshire
Farm Foods Department of Work & Pensions Torfaen County Borough Council
19

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
(Various departments) Eastern Valley Food Bank South Wales Ambulance Service Coleg Gwent Torfaen
Training Rathbones Aneurin Bevan Health Board Torfaen Voluntary Alliance Torfaen Cares Centre Dewis
Cymru Ageing Well In Wales
Source of referrals:
Self-referrals
Family Members
Internal Department Referrals
Statutory Sector
Other Third Sector Organisations
External promotions of Age Connects Torfaen projects & attendance at special events
PLANS FOR THE FUTURE
Over the last few years, the scale and focus of Age Connects Torfaen has significantly changed. We provided
an extraordinary response to the needs of our community during the pandemic, have taken on several very
large-scale contracts (which include extending our reach both to people aged 18+ and outside our borough)
and have new trustee board members. It's clear that the organisation's infrastructure needs investment in
order for it to keep pace with the growth in service-delivery and staffing. Over the coming period we will
think hard about how we continue to build on our many strengths and develop a framework which focuses
on how we address future uncertainty whilst retaining a clear focus on the needs of older people in Torfaen.
We will develop a strategy which will enable us to realise our vision of Torfaen being a place where older
people can live happy, healthy and fulfilled lives.
Financially, we continue to recover from the impact of previous years and continue to work hard to get back
to pre-pandemic figures and improve projections for growth by more targeted marketing of our services
and opportunities.
STRucfuRE, GOVERNANCE AND MANAGEMENT
Age Concern Torfaen is a Charitable Incorporated Organisation registered with the Charity Commission. Its
governing document is CIO-Foundation and its charity number is 117246&
Organisation
The trustees who have served during the year and since the year ended are set out on under the reference
and administrative details section.
Members are elected at an AGM and in accordance with the constitution.
The Board of Trustees is responsible for governance of the charity. The Board of Trustees has responsibility
for the general control and management of the charity. It meets four times per year, where reports are
received from all departments. The Chief Officer is responsible for the day to day management and meets
monthly with the treasurer to go through the accounts, and monthly with the Chair to report on the
situation of projects. New project proposals are brought to committee meetings for approval.
New Trustees are interviewed by a member of the Trustees. Newly appointed trustees attend induction to
the organisation carried out by a training officer and are then trained in Board Builder which has been
created by Age Cymru.
20

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Methods adopted for recruitment, appointment and tralnlng of trustees
In line with procedures outlined in the constitution, nominations for membership are requested each year
prior to the ACM. Appointments are made from within the membership following the AGM.
Each trustee is given an induction pack containing:
Copy of the constitution
Staff manual
Index of policies and procedures
Copy of latest annual report
Roles and ￿Sponsibl11t1es of trustees
New members are introduced to all staff members. Training needs are discussed wtth the CEO.
Organisational structure of the charity in decision making
The organisation has a well- defined staffing structure with Team Leaders who are responsible for areas of
activities.
Day to day management of the organisation lies with the Senior Management team. The Senior
Management team includes- the CEO, with overall responsibility, the Compliance Manager who acts as
deputy in absence of the CEO, as well as the Development Manager.
All staff carry out duties in line with Trusted Charity quality standards. Monthly supervision sessions and
annual performance reviews are carried out in line with organisational policies. Monthly team meetings and
weekly operational meetings are carried giving all staff opportunities to feed constructive views into the
decision-making processes.
The multi-skilled Board of Trustees meet quarterly. Governance and major decisions regarding policy are
made at Board level.
Employment of disabled people Age Connects Torfaen is an equal opportunities employer. A totally inclusive
recruitment procedure is in place. The organisation is also a recognised 'Dementia Friendly Centre,.
The organisation has this year signed up to the Age Friendly Employer pledge, recognising actions that need
to be carried out to improve the way we ￿CrUIt. support and retain older workers.
Memberships/Relationships
Age Connects Torfaen is a member of Age Connects Wales, which consists of the following branches:
Cardiff & the Vale, Morgannwg, Neath/Port Talbot, North East Wales North Wales Central
The Board considers pay and renumeration of staff each year at scheduled Autumn meeting. At this time,
the Board will consider any inflation uplifts or bonus payments.
During the year we employed 28 staff.
Our commitment to our staff is to ensure they are given opportunities to reach their full potentiaL
All staff are given an induction and mentoring programme during the first three months, with ongoing
support of supervision and training to ensure they are equipped with the correct information to work with
older people and become valued members of staff.
21

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
REFERENCE AND ADMINISTRATIVE INFORMATION
Name
Age Concern Torfaen
Any other name
Age Connects Torfaen
Reglstered charlty number
1172466
Prlnclpal office
Widdershins
East Avenue
Griffithstown
Pontypool
NP4 SAB
Trustees
Jane Heard
Damian Lines- Resigned 31,03.2023
Councillor Norma Parish
Rory Stratton (Chair)
Marianne William5
Key Mana8ement Personnel Angela Reed
Tracey Jones
Chief Executlve Officer
Compliance Manager
Bankers
Lloyds Bank
l Gwent Square
Cwmbran
Torfaen
NP44 IXN
Independent Examlner
Azets Audit Services
Chartered Accountants & Statutory Auditors
Ty Derw
Lime Tree Court
Cardiff Gate Business Park
Cardiff
CF23 8AB
Solicitors
Rubin Lewis O'Brien
Gwent House
Gwent Square
Cwmbran
NP44 IPL
22

AGE CONCERN TORFAEN
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
RESPONSIBILITIES OF THE TRUSTEES
The trustees are responsible for preparing the Trustees, Report and the financial statements in accordance
with applicable law and United Kingdom Accounting Standards including Financial Reporting Standard 102
The Finoncial Reporting Standord applicable in the UK and Republic of Irelond {United Kingdom Generally
Accepted Accounting Practice).
The law applicable to charities in England & Wales requires the trustees to prepare financial statements for
each financial year which give a true and fair view of the state of affairs of the charity and of the income
and expenditure of the charity for that period. In preparing these financial statements, the trustees are
required to:
select suitable accounting policies and then apply them consistently;
observe the methods and principles in the Charities SORP;
make judgments and accounting estimates that are reasonable and prudent-
state whether applicable accounting standards have been followed, subject to any material
departures disclosed and explained in the financial statements, and
prepare the financial statements on the going concern basis unless it is inappropriate to presume
that the charity will continue in business.
The trustees are responsible for maintaining proper accounting records which disclose with reasonable
accuracy at any time the financial position of the charity and enable them to ensure that the financial
statements comply with the Charities Act 2011, the Charity {Accounts and Reports) Regulations 2008 and
the provisions of the trust deed/constitution. They are also responsible for safeguarding the assets of the
charity and hence for taking reasonable steps for the prevention and detection of fraud and other
irregularities.
The trustees are responsible for the rnaintenance and integrity of the charity and financial information
included on the charit￿$ website. Legislation in the United Kingdom governing the preparation and
dissemination of financial staternents may differ f rom legislation in other jurisdictions.
Approved by Order of the B rd of Trustees and signed on their behalf by:
Trustee ..-....
23

INDEPENDENT EXAMINERS REPORT
TO THE TRUSTEES OF AGE CONCERN TORFAEN
FOR THE YEAR ENDED 31 MARCH 2024
I report to the trustees on my examination of the accounts of the charity for the year ended 31 March
2024, which are set out on pages 25 to 47.
Responsibilities ond basis of report
A5 the trustees of the charity you are responsible for the preparation of the accounts in accordance with
the requirements of the Charities Act 2011 {'the 2011 Act'}.
I report in respect of my examination of the charivs financial statements carried out under section 145 of
the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the
Charity Commission under section 145(5)(b) of the 2011 Act.
Independent exominer's report
Since the charity's gross income exceeded £250.000 your examiner must be a member of a body listed in
section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because l am a
member of The Association of Chartered Certified Accountants, which is one of the listed bodies.
Your attention is drawn to the fact that the charity has prepared financial statements in accordance with
Accounting and Reporting by Charitie5 preparing their accounts in accordance with the Financial Reporting
Standard applicable in the UK and Republic of Ireland {FRS 102) in preference to the Accounting and
Reporting by Charities: Statement of Recommended Practice issued on l April 2005 which is referred to in
the extant regulation but has now been withdrawn.
l understand that this has been done in order for financial statements to provide a true and fair view in
accordance with generally Accepted Accounting Practice effective for reporting period beginning on or
after l January 2015.
I have completed my examination. I confirm that no matters have come to my attention in connection with
the examination giving me cause to believe that in any material respect:
accounting records were not kept in respect of the charity as required by section 130 of the 2011 Act;
or
2. the financial statements do not accord with those accounting records; or
3. the financial statements do not comply with the applicable requirements concerning the form and
content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any
requirement that the accounts give a true and fair view which is not a matter considered as part of an
independent examination.
I have no concerns and have come across no other matters in connection with the examination to which
attention should be drawn in this report in order to enable a proper understanding of the accounts to be
reached.
Joanne Taylor FCCA DChA
Azets Audlt Services
Ty Derw
Lime Tree Court
Cardiff
CF23 8AB
Date:
2*1612oJe-L4
24

AGE CONCERN TORFAEN
CONSOLIDATED STATEMENT OF FINANCIAL AcfiviTIES
FOR THE YEAR ENDED 31 MARCH 2024
Total
funds
2024
Total
fvnds
2023
Unrestricted
funds
Restrirted
funds
Note
Income and endowments from:
Donations and legacies
Charltable activities
Total Income and endowments
49.553
313,346
362,899
49.553
448,173
497,726
46.982
541,653
S88,635
134,827
134,827
Expendlture on:
Charitable activities
Total expenditure
440,540
440,540
100,780
100.780
541,320
541.320
541,769
541,769
Net movement infvnds
177,641)
34,047
(43,594)
46,866
Transfers between funds
14,15
Reconclllatlon of Funds
Total funds brought fop4vard
Totalfvnds carrledfonvord
14,15
14,15
505,177
427.536
3.121
37.168
508,298
464.704
461,432
508,298
The Statement of Financial Actlvities Includes all gains and10sses in the perlod.
All incoming resources and resources expended derlve from continuln8 actlvlties.
The notes on pa8es 30 to 47 form part of the financial statements
25

AGE CONCERN TORFAEN
CHARrrY- STATEMENT OF FINANCIAL AcllviTIES
FOR THE YEAR ENDED 31 MARCH 2024
Total
funds
2024
Total
funds
2023
Unrestrirted
funds
Restricted
funds
Note
Income and endowments from:
Donations and legacies
Charitable activities
Total Income and endowments
49,553
271,260
320,813
49,553
406,087
455,640
46,982
500,944
547,926
134.827
134,827
Expendlture on:
Charitable activitles
Total expenditure
396,839
396,839
100,780
100,780
497,619
497,619
499,918
499,918
Net movement Infvnds
176,026)
34,047
{41,979)
48,008
Transfers between funds
14,15
Reconciliation of Fund5
Total funds brought forward
Totalfunds carriedforward
14,15
14,15
497,526
421,500
3,121
37,168
500,647
458,668
452,639
500,647
The Statement of Financial Activities includes all gains and105ses in the period.
All incomln8 resources and resources expended derlve from contlnuing activities.
The notes on pages 30 to 47 form part of the financial statements
26

AGE CONCERN TORFAEN
CONSOUDATED BALANCE SHEET
AS AT31 MARCH 2024
2024
2023
Note
Flxed assets:
Tangible assets
30.715
32,311
Current assets:
Debtors
Cash at bank and In hand
li
19
37,S86
418.367
455.953
13.133
487,374
500,507
Llabilitles:
Creditors: Amounts falling due wlthin
one year
12
(21.964)
(24,520)
Net current assets
433.989
475,987
Net assets
464.704
508,298
The funds of the charity:
Restricted income funds
Unrestricted income funds
General funds
Designated funds
Total charity funds
14
37.168
3,121
15
15
16
246.821
180,715
464,704
322.866
182,311
508,298
These financial statements were approved by the Board of Trustees on.........
Signed on behalf of the Board:
Trustee
The notes on pages 30 to 47 form part of the financlal statements
27

AGE CONCERN TORFAEN
CHARITY- BALANCE SHEET
AS AT 31 MARCH 2024
2024
2023
Note
Flxed assets:
Tangible assets
Investments
30.338
31,653
io
30.339
31.654
Current assets:
Debtors
Cash at bank and in hand
li
37.491
409,162
446.653
13,038
477,002
490,IYIO
Uabilltles:
Creditors: Amounts falling due wlthln
one year
12
(18.324)
121,047
Net current assets
428,329
468,993
Net assets
458,668
5LX),647
The funds of the charlty:
Restricted income funds
Unrestrlrted incorne funds
General funds
Designated funds
Total charlty funds
14
37,168
3,121
15
15
16
241,162
180,338
458,668
315,873
181,653
500,647
These financial statements were approved by the Board of Trustees on ..
Signed on behalf of the Board:
Trustee
The notes on pages 30 to 47 forrn part of the financial statements
28

AGE CONCERN TORFAEN
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
Note
2024
2023
Net cash provlded by operating activities
20
156,205)
70,761
Cash flowsfrom Investing activities..
Purchase of property improvements
Net cash used In Investing actlvltles
112,802)
112,802
(24,701}
124,7011
Change In cash and cash equlvalents in the reportin8 perlod
{69,007}
46,060
Cash and cash equivalents at the be8lnning of the reportin8
pèriod
20
487,374
441,314
Cash and cash equivalents at the end of the reporting perfod
20
418,367
487,374
The notes on pages 30 to 47 form part of the financial statements
29

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES
Legal form and address
Age Concern Torfaen known as Age Connects Torfaen is a charitable incorporated organisation whose
principal office is Widdershins, East Avenue, Griffithstown, Pontypool, Torfaen, NP4 SAB
Basis of preparatlon
The financial statements have been prepared in accordance with the charity's governing document,
the Charities Act 2011 and "Accounting and Reporting by Charities: Statement of Recommended
Practice applicable to charities preparing their accounts in accordance with the Financial Reporting
Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective l January 20191. The charity
is a Public Benefit Entity as defined by FRS 102.
The financial statements are prepared in sterling. which is the functional currency of the charity.
Monetary amounts in these financial statements are rounded to the nearest £.
The financial statements have departed from the Charities (Accounts and Reports) Regulations 2008
only to the extent required to provide a true and fair view. This departure has involved following the
Statement of Recommended Practice for charities applying FRS 102 rather than the version of the
Statement of Recommended Practice which is referred to in the Regulations but which has since been
withdrawn.
No separate cash flow statement has been presented for the charity itself as the charity has taken
advantage of the exemptions in paragraph 1.12 of FRS 102.
The financial statements have been prepared under the historical cost convention. The principal
accounting policies adopted are set out below.
Group financial statements
These financial statements consolidate the results of the charity and its Whol￿-owned subsidiary Age
Concern Torfaen (Trading) Ltd.
Going concern
At the time of approving the financial statements, the trustees have a reasonable expectation that the
group has adequate resources to continue in operational existence for the foreseeable future. Thus
the trustees continue to adopt the going concern basis of accounting in preparing the financial
statements.
Fund accounting
General fvnds
these funds are available for the general purposes of the charity, to be used in
accordance with the charitable objetts at the discretion of the trustees.
Designated fvnds these are funds set aside by the trustees out of unrestricted general funds for
specific future purposes or projects.
Restrictedfunds - these are funds that can only be used for particular restricted purposes within the
objects of the charity. Restrictions arise when specified by the donor or when funds are raised for
particular purposes.
30

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES (continued)
Income recognition
Income is recognised when the charity is legally entitled to it after any performance condition5 have
been met, the amounts can be measured reliably, and it is probable that income will be received,
Cash donations are recognised on receipt. Other donations are recognised once the charity has been
notified of the donation, unless performance conditions require deferral of the amount.
Income from grants is recognised when the charity has entitlement to the funds, any performance
conditions attached to the grants have been met, it is probable that the income will be received and
the amount can be measured reliably and is not deferred.
Capital grants are released to the Statement of Financial Activities in the year of receipt. Fixed assets
relating to capital grants are capitalised, and depreciation charged is offset against the grant income,
in a restricted fund.
The value of services provided by volunteers has not been included.
Income for se￿iceS and trading income consists of the invoiced value of goods sold/supplied to third
parties and customers. Income is recognised in the period to which it relates with any income received
in advance being deferred and released in future periods.
Expenditure recognition
Expenditure is recognised once there 15 a legal or constructive obligation to make a payment to a third
party. it is probable that settlement will be required and the amount of the obligation can be
measured reliably.
Expenditure is classified under the following activity headings:
Expenditure on charitable activities includes all costs relating to the furtherance of the charity's
objectives as stated in the trustees report and their associated support costs.
Governance costs include the costs of governance arrangements, which relate to the general running
of the charity as opposed to the direct management functions inherent in generating funds, service
delivery and programme of project work. These include such items as external audit. legal advice for
trustees and costs associated with constitutional and statutory requirements.
Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.
Expenditure incurred by the charity in the year has been split between restricted and unrestricted
funds. Expenditure relating directly to a cost category has been charged to that account. Expenditure,
which includes more than one cost category, has been apportioned on a reasonable, justifiable and
consistent basis to the categories involved.
31

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES (continued)
Fixed assets
Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation,
net of depreciation and any impairment losses or in cases where fixed assets have been donated to the
charity, at valuation at tlme of acquisition.
Individual fixed assets costing £100 or more are capitalised at cost.
Depreciation is provided on all tangible assets at rates calculated to write off the cost on a straight line
basis over their expected useful economic lives as follows:
Improvements to leasehold property
Plant and equipment
Furniture and fittings
Motor vehicles
5% on cost
25% on cost
25% on cost
25% on cost
Impairnient of tangible fixed assets
At each reporting end date, the charity reviews the carrying amounts of its tangible assets to
determine whether there is any indication that those assets have suffered an impairment loss. If any
such indication exists, the recoverable amount of the asset is estimated in order to determine the
extent of the impairment loss (if any).
Investments
Investments relate to l(Xi% of the share capital of the charity's wholly owned trading subsidiary and is
recognised at Cost.
Stocks
Stocks are valued at the lower of cost and net reali5able value, after making due allowance for
obsolete and slow moving items.
Cash and cash equivalents
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term
liquid investments with original maturities of three months or less. and bank overdrafts. Bank
overdrafts are shown within borrowings in current liabilities.
Financial instruments
The charity has elected to apply the provisions of Section 11 '8asic Financi31 Instruments, and Section
12 '0ther Financial Instruments Issues, of FRS 102 to all of its financial instruments.
32

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES (continued)
Financial instruments are recognised in the charity's balance sheet when the charity becomes party to
the contrartual provisions of the instrument.
Financial assets and liabilities are offset, with the net amounts presented in the financial statements,
when there is a legally enforceable right to set off the recognised amounts and there is an intention to
settle on a net basis or to realise the asset and settle the liability simultaneously.
Basic financial assets
Basic financial assets, which include debtors and cash and bank balances, are initially measured at
transaction price including transaction costs and are subsequently carried at amorti5ed cost using the
effective Inte￿$t method unless the arrangement constitutes a financing transaction, where the
transaction is rneasured at the present value of the future receipts discounted at a market rate of
interest. Financial assets classified as receivable within one year are not amortised.
Derecognition of financial a55ets
Financial assets are derecognised only when the contractual rights to the cash flows from the asset
expire or are settled, or when the charity transfers the financial asset and substantially all the risks and
rewards of ownership to another entity, or if some signrficant risks and rewards of ownership are
retained but control of the asset has transferred to another party that is able to sell the asset in its
entirety to an unrelated third party.
Financial liabilities
Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price
unless the arrangement constitutes a financing transaction, where the debt instrument is measured at
the present value of the future payments discounted at a market rate of interest. Financial liabilities
classrfied as payable wwthin one year are not amortised.
Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.
Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary
course of operations from suppliers. Amounts payable are classified as current liabilities rf payment is
due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are
recognised initially at transaction price and subsequently measured at amortised cost using the
effective interest method.
Derecognition of financial liabilities
Financial liabilities are derecognised when the CharIt￿S contractual obligations expire or are
discharged or cancelled.
Employee Benefits
The costs of short-term employee benefits are recognised as a liability and an expense, unless those
costs are required to be recognised as part of the cost of stock or fixed assets.
The cost of any unused holiday entitlement is recognised in the period in which the employee's
services are received.
Terrnination benefits are recognised immediately as an expense when the charity is demonstrably
committed to terminate the employment of an employee orto provide termination benefits.
33

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
I. ACCOUNTING POLICIES (continued)
Pension
The charity operates a defined contribution pension scheme for certain members of staff. The assets
of the scheme are held separately from those of the charity. The annual contributions are charged to
the profit and loss account and charged against unrestricted funds
Operating leases
The charity classifies the lease of a photocopier and premises as operating leases. Rental charges are
charged on a straight line basis overthe term of the lease.
CRITICAL ACCOUNTING ESTIMATES AND JUDGEMENTS
In the application of charity's accounting policies, the trustees are required to make judgements,
estimates and assumptions about the carrying amount of assets and liabilities that are not readily
apparent from other sources. The estimates and associated assumptions are based on historical
experience and other factors that are considered to be relevant. Attual results may differ from these
estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting
estimates are recognised in the period in which the estimate is revised where the revision affects only
that period, or in the period of the revision and future periods where the revision affects both current
and future periods.
INCOME FROM DONATIONS AND LEGACIES
2024
Total
funds
2023
Total
funds
Unrestricted
funds
Restricted
funds
Grou
and Charit
Torfaen CBC
Detached grant
29,626
29.626
37,030
Donations
19,927
49,553
19,927
49,553
9,952
46,982
34

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
4. INCOME FROM CHARITABLE ACTIVITIES
2024
Total
fund5
2023
Total
funds
Unrestricted Restrlrted
funds
funds
Grou
Grants
Agility UK
Aneurin Bevan University Health Board
AKT Partnership
Cardiff Metropolitan University
Carers Trust
Community Council
Community Foundation Wales
Good Things Foundation
Keep Wales Tidy
Kick Start
Masonic Chanels
Moondance Foundation
National Grid
Pontypool Community Council
Shaw Foundation
Torfaen County Borough Council
Wales Co-operative Centre
Welsh Water
Age Connects Wales (Welsh Government)
29,925
5,068
1,855
29.925
5,068
1.855
53,853
80,974
2,500
7,488
53.853
80,974
6.500
6,500
3,540
2,250
6,351
2,000
19,634
8,739
3,000
8,672
8,672
1,500
49,298
1,500
49,298
283,387
205
500
500
14,981
354.075
106,318
134,827
241,145
Income for Services
Healthy lifestyle
Shopping and cleaning service
Learning classes
Nailcutting/beauty services
Community support
Miscellaneous
Transport
Hub support
Room hire
Catering and bistro sales
83.357
32,600
5,421
8,055
5,058
838
18,499
2,856
8,258
42,086
207,028
83.357
32.600
5.421
8,055
5,058
838
18,499
2,856
8,258
42,086
207.028
81,843
30.845
2.435
6,770
5,081
3,384
15,341
4,328
1,535
36,016
187,578
Total charitable activities
313.346
134,827
448.173
541,653
35

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
4. INCOME FROM CHARITABLE ACTIVITIES Icontinued)
2024
Total
funds
2023
Total
funds
Unrestricted Restricted
funds
funds
Chari
Grants
Agility UK
AKT Partnership
Aneurin Bevan University Health Board
Cardiff Metropolitan University
Carers Trust
Community Council
Community Foundation Wales
Good ThinES Foundation
Keep Wales Tidy
Kick Start
Masonic Chanels
Moondance Foundation
National Grid
Pontypool Community Council
Shaw Foundation
Torfaen County Borough Council
Wales Co-operative Centre
Welsh Water
Age Connects Wales {Welsh Government)
29.925
1,855
5,068
29,925
1,855
5,068
53,853
80,974
3,000
6,500
2,500
7,488
53,853
80,974
3.000
6,500
3,540
2,250
1,658
19,634
8,739
3,000
8,672
8,672
1,500
49,298
1,5(K)
49.298
283,387
205
500
500
14,981
349,382
106.318
134.827
241,145
Income for Services
Healthy lifestyle
Shopping and cleaning service
Learning classes
Nailcuttinglbeauty services
Community support
Miscellaneous
Transport
Hub support
Room hire
83,357
32,600
5.421
8,055
5,058
838
18,499
2.856
8,258
164,942
83.357
32,600
5,421
8,055
5,058
838
18,499
2,856
8.258
164.942
81,843
30,845
2,435
6,770
5,081
3,384
15.341
4,328
1,535
151,562
Total charitable actNities
271,260
134,827
406,087
500,944
36

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
5. EXPENDrruRE ON CHARITABLE ACTIVITIES
Total
2024
Total
2023
Grou
Direct
Support Governance
Audit fees
Independent examiner fees
Consultancy and professional fees
Depreciation
Motor and travel expenses
Office costs
Other staff costs
Premises costs
Project and event expenses
Publicity and marketing
Sundry expenses
Wages and salaries
Trading company costs
8,410
4,589
4.589
50.792
14,398
14,786
33,196
1,811
21,367
7,717
6,472
1,555
360,657
23.980
541,320
50.792
11,518
14.786
26,557
1,811
17,094
7,717
6.472
1.244
324,591
23,980
486,562
40,906
29,978
12,249
27,289
11.560
17,684
25,607
16,386
443
309,653
41,604
541,769
2,880
6,639
4.273
311
36,066
50,169
4,589
Total
2024
Total
2023
Char
Direct
Support Governance
Audit fees
Independent examinerfees
Consultancy and professional fees
Depreciation
Motor and travel expenses
Office costs
Other staff costs
Premises costs
Project and event expenses
Publicity and marketing
Sundry expenses
Wages and salaries
8,410
4.589
4,589
50,792
14,117
14.786
33.196
1.811
21,367
7,717
6,472
1,555
341,217
497.619
50,792
11,294
14.786
26.557
1,811
17,094
7,717
6,472
1.244
341,217
478.984
40.906
29.731
12,249
27,289
11,560
17,684
25,607
16,386
443
309,653
499,918
2.823
6,639
4,273
311
14,046
4,589
37

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
6. FEES FOR AUDIT OF THE ACCOUNTS
Grou
and char.
2024
2023
Audit fees
Independent Examiner fees
Accountancy fees paid to auditor
7,210
4,589
4,589
1,200
7. ANALYSIS OF STAFF COSTS, TRUSTEE REMUNERATION AND EXPENSES. AND THE COST OF KEY
MANAGEMENT PERSONNEL
2024
2023
Grou
Wages and salaries
Social security costs
Pension costs
340,332
16.940
3,385
360,657
311,309
17,513
2,057
330,879
Chari
Wages and salaries
Social security costs
Pension costs
321,232
16.770
3,215
341,217
290,330
17,266
2,057
309,653
No employee earned £60,000 per annum or more during the current or prior year.
Trustees Remuneration
No trustee or any persons connected with them have received any remuneration during the current or
previous year. No expenses were reimbursed to the trustees during the current or previous year.
Key Management Personnel - group and charity
The total amount of employee benefits received by key management personnel for their services to
the charity during the yeartotalled £77,806 (2023: £78.7711.
8. STAFF NUMBERS
Grou
and char
2024
Group
2023
Group
No.
2024
Charity
2023
Charity
No.
The average number of employees,
analysed by function, was:
Direct seNices
26
25
25
24
38

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
9. TANGIBLE FIXED ASSErs
Improvements
to leasehold
property
Plant &
equipment
Furniture &
fixtures
Motor
vehicle
Grou
Total
Cost
At l April 2023
Additions
At 31 March 2024
19.884
30,552
6,500
137,911
12.802
150,713
194.847
12,802
207,649
19.884
30,552
6.500
Depreciation
At l April 2023
Charge foryear
At 31 March 2024
15,480
4.026
19,506
21,468
4.110
25,578
6,500
119,088
6,262
125,350
162,536
14,398
176.934
6.500
Net Book Value
At 31 March 2024
378
4.974
25,363
30.715
At 31 March 2023
4,404
9,084
18,823
32,311
Chari
Cost
At l April 2023
Additions
At 31 March 2024
17.241
30,552
6,500
137,911
12.802
150,713
192,204
12,802
205.006
17,241
30.552
6.500
Depreciation
At l April 2023
Charge for year
At 31 March 2024
13.496
3,745
17,241
21.467
4,110
25,577
6,500
119,088
6,262
125,350
160,551
14.117
174,668
6,500
Net Book Value
At 31 March 2024
4,975
25.363
30,338
At 31 March 2023
3,745
9,085
18,823
31,653
39

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
10. TRADING SUBSIDIARY
Commercial trading operations and investment In tradlng subsldlary
2024
2023
Cost at 31 March 2024
The charity holds the entire issued share capital of l ordinary shares of £1 each in Age Concern
Torfaen (Trading) Ltd, a company incorporated in England and Wales. company number 05823444. The
registered office of the company is the same as the charity. Age Concern Torfaen {Tradingl Ltd,
provides services to older people in the area, which fulfils an objective of the Charity. A summary of
the tradinE results is shown below.
Year ended
31 March
2024
Year ended
31 March
2023
Summory Profit ond Loss Account..
Trading Income
Grant
Administrative expense5
OperatinE profit/lloss)
42,085
36,016
4,693
(41,8511
11,142}
(43,698)
(1,613)
Statement ofchanges in Equity..
Balance brought forward
Profit and total comprehensive income for the year
Distributions to parent charity under Gift Aid
Balance carried forward
7.650
(1,613)
8.792
(1,1421
6.037
7,650
The ossets ond liabilities of the subsidiary were:
Total assets
Creditors: Amounts falling due within one year
9,678
13,641)
6,037
11.123
{3,473}
7,650
Aggregate share capital and reserves
6,037
7,650
40

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
11. DEBTORS
2024
2023
rou
Trade debtors
Accrued income
Prepayments
Other debtors
2,650
29,440
5,401
95
37,586
8,465
2,390
1,678
13,133
harl
Trade debtors
Accrued Income
Prepayments
Other debtors
2,650
29,440
5,401
8,465
2,390
1,583
13,038
37,491
12. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
2023
rou
Trade creditors
Other creditors
Accruals
Taxation and social security
11,887
1,967
5,200
2,910
21,964
8,190
1,381
7,095
7,854
24,520
Charl
Trade creditors
Other creditors
Accruals
Taxation and social security
9,972
1,531
3,950
2,871
18,324
5,083
1.258
7,095
7,611
21,047
13. FINANCIAL COMMITMENTS
At 31 March 2024 the group and charity had outstanding commitments for future minimum lease
payments under non-cancellable operating leases, which fall due as follows:
Grou
and charit
2024
2023
Explry date:
One to two years
Two to five years
More than five years
1,769
100
3,145
1,852
25
5,022
1,869
41

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
14. RESTRicfED FUNDS
Balance at
l April
2023
Balance at
31 March
2024
Income Expenditure Transfers
Grou
and charit
Cardiff Metropolitan University-
Dementia Care App
Carers Trust
Your Time Your
Choice
Winter Pressures
53.853
118,328)
35,525
80,974
179,331}
1,643
3,121
3,121
13,121)
(100.780)
134.827
37.168
Cardiff Metropolitan University funding was provided to develop a Dementia Care App. During the
year £18,328 has been spent developing the app.
Carers Trust funding was provided forThe Your Care Your Time project to provide a model of short
break services, based on the needs of carers of a person with a cognitive impairment to support a
break from their caring role. The flexible short break provision will be built around the carer
responding to their time commitments, their needs and address what needs to change moving
forward.
Torfaen County Borough Council - Winter pressures
The project funding was aimed at providing better setvices across Torfaen.
Previous
ear
Balance at
IApril
2022
Balance at
31 March
2023
Income
Expenditure
Transfers
Grou
and charit
Stepping Stones
Winter Pressures
274,212
14.981
289,193
(267,828)
(11,8601
1279.688)
(6.384)
3,121
3,121
(6,384)
42

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
15. UNRESTRICTED FUNDS
Balance at
l April
2023
Balance at
31 March
2024
Grou
Income
Expenditure
Transfer
Unrestrirted funds
General funds
Designated funds
Long service contingency
Fixed asset fund
322,866
350,097
1426,142)
246,821
150,000
32.311
505,177
150,000
30.715
427,536
12.802
362.899
(14.398)
{440,540)
Chari
Unrestricted funds
General Funds
Designated funds
Long service contingency
Fixed asset fund
315,873
308,011
(382,722)
241,162
150.000
31,653
497,526
150.000
30,338
421,500
12.802
320.813
{14.117)
(396,839)
Long service contingency
This amount has been designated as a contingency in relation to future staff commitments, this will be
utilised in future periods.
Fixed asset fund
This amount has been designated to earmark the net book value of the group's unrestricted fixed
assets.
Previou5
ear
Balance at
l April
2022
Balance at
31 March
2023
Grou
Income
Expenditure
Transfer
Unrestricted funds
General funds
Designated funds
Long service contingency
Fixed asset fund
273,844
274,741
{232,1031
6,384
322,866
150,000
37,588
461,432
150.000
32.311
505,177
24,701
299.442
129,9781
{262,0811
6,384
Chari
Unrestricted funds
General Funds
Designated funds
Long service contingency
Fixed asset fund
265,926
234,061
(190,498)
6,384
315,873
150,000
36,713
452,639
150,000
31,653
497,526
24,671
258,732
129,731)
(220,2291
6,384
43

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
16. ANALYSIS OF NEf ASSEfs BEfwEEN FUNDS
Unrestricted Designated
funds
funds
Restricted
funds
Total
Grou
Fixed assets
Net current assets
30,715
150,000
180,715
30.715
433,989
464,704
246,821
246,821
37,168
37.168
Chari
Fixed assets
Investments
30,338
30,338
Net current assets
241.161
241,162
Iso.000
180.338
37,168
37,168
428,329
458.668
Previous eor
Unrestricted Designated
funds
funds
Restricted
funds
Total
Grou
Fixed assets
Net current assets
32,311
150,(M)O
182,311
32,311
475,987
508,298
322,866
322,866
3,121
3,121
Chari
Fixed assets
Investments
Net current assets
31,653
31,653
315,872
315,873
150,000
181,653
3.121
3,121
468,993
500,647
17. RELATED PARTY TRANSAcfioNS
Trustee Rory Stratton is employed by an insurance cornpany used by the charity. There is no financial
gain to the trustee.
There were no related party transactions during the current or previous year with the charity's trading
subsidiary Age Concern Torfaen {Tradingl Limited.
A spouse of a member of key management personnel is employed by the charity and earned total
employee benefits of £10,35112023: £10,341}.

AGE CONCERN TORFAEN
NOTE5 TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
18. PENSION5
The group provides a defined contribution scheme for staff members. During the period ended 31
March 2024 the total employers, contributions charged for these schemes amounted to £3.38512023:
£2.5751. The amount outstanding at the year end was £1,517 {2023: £449).
The charity provides a defined contribution scheme for staff members. During the period ended 31
March 2024 the total employers, contributions charged for these schemes amounted to £3,215 (2023:
£2,535). The amount outstanding at the year end was £1,517 {2023: £449).
19. RECONCILIATION OF NET INCOME/{EXPENDITURE) TO NET CASH FLOW FROM OPERATING
AcfiviTIES
2024
2023
Grou
Net income for the reporting period
(43.594)
46,866
Adjustmentsfor..
Depreciation charges
Ilncrease)/decrease in debtors
Increaselldecreasel in creditors
Net cash provided by operating artivities
14,398
(24.453)
(2.556)
156,205)
29,978
{3,628)
(2,455}
70,761
Anal
sis of Cash and Cash E
uivalents
Cash in hand
Total Cash and Cash Equivalents
418,367
418,367
487.374
487,374
Anal
sis of net debt
Asatl
April 2023
Asat31
March 2024
Cash flows
Cash at bank and in hand
487,374
(69,007)
418.367
45

AGE CONCERN TORFAEN
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
20. COMPARATIVE STATEMENT OF FINANCIAL ACTIVITIES- 2023
Total
funds
2023
Unrestricted
funds
Restricted
funds
Note
Grou
Income and endowments from:
Donations and legacies
Charitable activities
Other trading activities
Total income and endowments
46,982
252,460
46.982
541,653
289,193
299,442
289,193
588,635
Expenditure on:
Charitable activities
Totol expenditure
262,081
262,081
279,688
279.688
541,769
541,769
Net movement in fvnds
37,361
9,505
46.866
Transfers between funds
6,384
(6,3841
Reconciliation of Funds
Total funds brought forward
Totalfunds carriedAoThvard
461,432
505,177
461,432
508,298
3,121
Charit
Income and endowments from:
Donations and legacies
Charitable activities
Other trading activities
Total income and endowments
46,982
211,751
46,982
500.944
289,193
258,733
289,193
547.926
Expenditure on:
Charitable activities
Totol expenditure
220,230
220,230
279,688
279,688
499,918
499,918
Net movement in fvnds
38,503
9,505
48,008
Transfers between funds
6.384
{6,3841
Reconciliation of Funds
Total funds brought forward
Totolfvnds corriedforward
452,639
497,526
452,639
500,647
3,121
46