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|Contents||Page|
|---|---|---|
|Report ofthe Trustees||1-24|
|Independent<br>Auditors'|Report|25-28|
|Statement ofFinancial|Activities|29-30|
|Balance Sheet||31-32|
|Statement ofCash Flows||33|
|Notes to the Financial|Statements|34-50|





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||||AGE CONCERN TORFAEN||
|---|---|---|---|---|
||||REPORT OF THE TRUSTEES||
||||FOR THE YEAR ENDED 31MARCH 2021||
|Partnership|Ik|Co-operation|Participate<br>in local networks<br>with the view ofworking|with like-minded|
||||organisations<br>to develop generic services.||
||||Tocommunicate<br>effectively both internally<br>and externally<br>with all||
||||stakeholders,<br>and to ensure a user led participatory<br>approach to||
||||organisation<br>development.||
|Development||Ik Innovation|Ensure sufficient income<br>is maintained<br>to support the|services and activities|
||||we believe make a difference to older people's<br>lives.||
||||Raise restricted<br>income to further the objectives ofthe charity.||
||||Toconsult with our service users to understand<br>their|needs.|
||||Retain the skills and talents ofolder workers, which<br>will create a better||
||||understanding<br>ofour customers.||
||||Utilising our internal<br>Contact Management<br>System to|encourage|
||||department<br>collaboration||



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|~<br>1,296hours ofcleaning<br>~<br>950supermarket<br>shops<br>~<br>61food parcels<br>~<br>92 hours ofCommunity|Support Services.|
|---|---|
|CaseStu: Home Services|Contact by Mr Xto request<br>ifwe could assist with his mother's<br>(Mrs Y)|
|Introduction|cleaning.<br>Mr Xmother was experiencing<br>forgetfulness,<br>living alone in her|
||home ofwhich was owned.<br>The son did not live in Wales, at the time of|
||contact was receiving cancer treatment.<br>Due to the Covid restrictions|
||and medical treatment,<br>the son was not able to visit his mother to|
||reassure<br>Mrs Yofhelpful services.<br>Mr Xhad previously<br>engaged<br>us with|
||services, following<br>which Mrs Y had cancelled.|
|Reasons for the project|Home Services (Cleaning) enables those who receive itto remain|
||independent<br>in their own homes, and localcommunities.<br>The service is|
||tailored to suite an individuals<br>needs at a time when additionalhelp<br>may|
||be needed.|
|What isthe baseline data?|Mrs Ywas living alone, experiencing<br>memory<br>loss ofwhich was a barrier|
||to carrying out day to day cleaning ofher home.<br>This aspect had become|
||a worry for herself and also family members who did not live in the area,|
||could not visit due to Covid restrictions.<br>Initially a Dementia<br>Life Coach|
||at Age Connects Toifaen had been supporting<br>Mr X,the son relating to|
||his mum's<br>memory<br>loss, his role as a family carer, and how services can|
||help her independence.<br>Mrs Ywas worrying of people she did not know|
||coming into her home, along with what people would think ofher|
||regarding<br>not being able to keep her own home clean. The home has not|
||had a thorough<br>clean for a few months.|
|Impact/<br>Difference made to|The initial visits from a Home Services Team member<br>(who had received|
|client/ service/ organisation|Dementia-specific<br>training)<br>were provided at a segmented<br>pace. A visit|
||had been provided<br>previously<br>to introduce the service, encourage access|
||and ensure reassurance.<br>Liaison with Mr Xwas essential to ensure a|
||holistic approach to needs was provided.<br>The service alleviated<br>anxieties|
||ofboth Mr Xand Mrs Y.|
||Each visit ofservice provision<br>enabled the building<br>up oftasks, some|
||visits were successful<br>in achieving these, some were not due to how Mrs|
||Ywas feeling.<br>Mrs Yhome's cleanliness<br>was improved,<br>ofwhich|
||positively contributed<br>towards<br>her safety and welibeing.|





||AGE CONCERN TORFAEN<br>REPORT OF THE TRUSTEES<br>FOR THE YEAR ENDED 31MARCH 2021|
|---|---|
||The Home Service (Cleaning)<br>has enabled<br>Mrs Yto remain<br>in her own|
||home ofwhich now is much cleaner to her own standards<br>ofwhich she|
||used to keep to previously.<br>Knowing ofa familiar face coming at a|
||regular time was important to Mrs Yroutine.|
||Age Connects Torfaen's service involvement<br>reduced the number of|
||anxious calls from Mrs Yto her son, neighbours<br>and other services, such|
||as the G.P.|
|Activities carried out|The service was received following an initial contact to provide an|
|(what did you do)|assessment<br>(agreeing on tasks, when the service would<br>like to be|
||received, likes and dislikes).<br>Introduction<br>of Home Services Team|
||member<br>prior to service provision<br>was very important.<br>A helpful|
||telephone<br>call was made prior to arriving,<br>again for reassurance<br>and to|
||assist with service provision<br>at a time ofCovid restrictions.|
||The segmented<br>service provision enabled the building<br>up ofagreed task|
||support at a pace ofwhich was acceptable to Mrs Y.|
||Weekly service provision ofdomestic cleaning, contacting son with|
||feedback and product shopping<br>requests,<br>all contributed<br>towards<br>Mrs Y|
||continuing<br>to receive the service.|
||Payment ofservice was agreed with the son to alleviate worries for Mrs|
||Y. Mr Xhad power ofattorney.|
||Each weekly visit also contributed<br>towards the socialisolation<br>being|
||experienced<br>by Mrs Y due to Covid restrictions ofnot being able to see|
||family and friends.|
|What went wellg|The segmented<br>pace ofservice provision<br>contributed<br>towards<br>alleviating|
||anxieties both by son and Mrs Y. The adaptive<br>method ofservice|
||provision<br>was essential tothe weekly tasks. The building oftrust broke|
||down the barrier offeeling others would judge.|
||Allocation ofa dementia-specific<br>trained staff member ensured<br>an|
||understanding<br>of Mrs Yneeds.|
||Mrs Ywas able to share ofwhat was needed to be completed<br>on the day,|
||along with reassurance<br>by the Home Service staff member ofareas|
||needing to be cleaned.|
||The support of Dementia<br>Life Coach and Age Connects Torfaen Advocate|
||also contributed<br>towards service relationships.|
||Additional<br>expertise<br>relating to memory<br>loss, dementia<br>and carers|
||supported<br>an holistic approach,<br>whilst also supporting<br>the Home Services|
||Worker.|





||AGE CONCERN TORFAEN||||||
|---|---|---|---|---|---|---|
||REPORT OFTHE TRUSTEES||||||
||FOR THE YEAR ENDED $1MARCH 2021||||||
|Lessons learnt and challenges|Alleviating<br>anxieties,<br>breaking<br>down barriers||regarding||acceptance of||
|faced|help.||||||
|(what were the main challenges<br>and how were these overcome?)|The building<br>up of a professional<br>trusting<br>important<br>to breaking<br>down barriers.|relationship|||with Mrs y was||
||The holistic approach ofadditional<br>service|support,||Dementia||Life Coach,|
||Information<br>ik Advice to ensure<br>maximising||ofincome||and Advocacy||
||helped with barriers as they arose.||||||
||Access to Bank Transfer assisted with son's||service payment,|||no arrears|
||arose ofnon-payment.||||||



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|Case Stud: Mer|Moments|Mr Xis a gentleman<br>in his 80's he|was referred to Merry moments|was referred to Merry moments|was referred to Merry moments|was referred to Merry moments|by|his|
|---|---|---|---|---|---|---|---|---|
|Introduction||local Occupational<br>Therapist.|||||||
|||Mr X lives alone and was becoming||increasingly|lonely and|isolated.||He|
|||has mixed dementia.|||||||
|||Mr X was referred<br>to Dementia|services at Age Connects|||Torfaen||and|
|||attended<br>a taster session for Merry||Moments.|||||





||||||AGE CONCERN TORFAEN|
|---|---|---|---|---|---|
||||||REPORT OF THE TRUSTEES|
||||||FOR THE YEAR ENDED B1MARCH 2021|
||||||Merry Moments are day activity sessions held at the Widdershins<br>centre|
||||||Sebastopol<br>Monday —Friday each week. The sessions offer the members|
||||||a secure, peaceful<br>environment,<br>an opportunity<br>to socialise with others|
||||||within<br>a small group,<br>and specialised<br>activities<br>designed<br>to engage<br>and|
||||||stimulate<br>the members.|
|Reasons|for the|project|||Mr Xattends the Thursday<br>am gentlemen's<br>group and is soon hoping to|
||||||attend another session<br>in the week also.|
|What is the baseline|||data?||Prior to attending<br>the weekly group Mr Xhad very little interaction<br>in the|
||||||week from anyone,<br>he had a weekly<br>visit from<br>an OT and a short visit|
||||||from the district nurse in the mornings<br>otherwise<br>he lived a very solitude|
||||||life.<br>With<br>deteriorating<br>mobility<br>this<br>also<br>led<br>to<br>Mr<br>X becoming|
||||||increasingly<br>isolated and this started to affect his health and wellbeing.|
||||||Mr X OT sent a referral to Age Connects Torfaen, and the following<br>week|
||||||we were able to bring Mr X in for a taster session at the centre.|
||||||When Mr Xfirst arrived,<br>he was quiet with limited interaction<br>during the|
||||||session, he observed the session and thoroughly<br>enjoyed<br>his meal during|
||||||the group. Following the session, he was keen to return to the group the|
||||||following week.|
|Impact/|Difference||made|to|Over the few weeks following<br>starting<br>in Merry Moments,<br>a noticeable|
|client/ service/ organisation|||||difference<br>was noted<br>in Mr X, he started to engage more with the other|
||||||Gentlemen,<br>started<br>interacting<br>and participating<br>more each week with|
||||||the activities.<br>He now regularly<br>enjoys helping<br>in the garden<br>and working|
||||||with Tom on different<br>projects, from wood turning<br>to bug boxes. Mr X|
||||||comes alive when we start to do a music session singing<br>and playing the|
||||||instruments.|
||||||Mr X looks forward to the sessions and always<br>has a smile on his face. It|
||||||is obvious to see the increase<br>in his well being the group has given him.|
|Activities carried out|||||Outside work from gardening,<br>wood turning,<br>making<br>bug boxes.|
||||||Mr<br>X<br>is<br>very<br>knowledgeable<br>on<br>animals<br>and<br>wildlife<br>and<br>enjoys|
||||||interactive<br>sessions on these areas.|
||||||Mr Xis a veteran, therefore<br>he enjoys having a good sing to the old songs|
||||||and reminiscing<br>about his days in serving<br>in the British army.|
||||||The Thursday<br>group<br>Mr X attends<br>is the gentlemen's<br>group<br>therefore|
||||||there<br>is often sporting<br>influences<br>and activities through<br>the group. There|
||||||is always a lot of laughter<br>and mischievous<br>behaviour<br>during the session.|
|What went well|||||We were able to provide transport<br>for Mr X,this has aided<br>him to attend|
||||||the sessions<br>as he lives alone<br>and was very nervous<br>coming<br>into the|
||||||centre alone.|
|Lessons|learnt|and|challenges||For Mr X it has been<br>a smooth<br>transition<br>into the service, the<br>main|
|faced|||||concern faced was as he had been isolated for quite a while, it was just|
||||||gently<br>allowing<br>him to become confident<br>in his surroundings<br>and joining|
||||||in. This was<br>a successful<br>process<br>by the staff working<br>within<br>Merry|
||||||Moments<br>and<br>you can now<br>really see Mr X confidence<br>growing<br>each|
||||||week.|





|During<br>the|past year services|past year services||were adapted<br>and<br>group<br>support<br>was suspended.<br>Support<br>and|services|
|---|---|---|---|---|---|
|continued<br>through<br>1-1||home|activity<br>sessions,<br>walking<br>groups<br>(when<br>restrictions<br>allowed)<br>Zest<br>zoom|||
|rooms, and|online choir|and|arts and crafts group. This allowed<br>service users to access multiple||groups|
|throughout<br>the week and||ensure||a continuation<br>ofsupport through<br>a very difficult time.||
|The Zest for|Life project works||alongside<br>a partner ofTorfaen and Blaenau Gwent MIND. A member||oftheir|
|staff provides<br>counselling||for service users and their families. This continued<br>to be offered throughout<br>the||||
|lockdowns<br>and telephone||counselling<br>took place. 4 Carers and 2 clients accessed online counselling|||during|
|this time.||||||
|23 members|were supported<br>on|||a weekly basis.||
|Case Stud:|Zest for Life|Pro'ect||The client<br>shall be known<br>as Mr Z, He is a gentleman<br>in his 50's with||
|Introduction||||young onset dementia.||
|(a brief summary<br>ofthe service/<br>client/ organisation)||||This gentleman<br>previously<br>accessed the Zest group a few years ago. After<br>an initialengagement<br>with the service he declined the Zest group but has||
|||||recently re-engaged<br>with the project.||
|||||Mr 2 has declined since his initial contact with the group.||
|||||He<br>is now<br>living<br>in sheltered<br>accommodation<br>with<br>support|services|
|||||assisting<br>with daily living.||
|||||The family are ensuring<br>Mr 2 has a full week ofactivities to help|maintain|
|||||his function<br>and communication<br>skills.||
|Reasons for|the project|||Mr Z attends<br>weekly workshops<br>with the Zest group,<br>he had previously||
|||||been accessing the 1-1 Home activity sessions also prior to July.||
|What isthe|baseline data?|||Mr Z had previously<br>attended<br>the group although<br>only for a few months-||
|(what<br>was|the situation|at the||it had been 2years since he last attended the group.||
|stort ofyour|project)|||||
|Impact/<br>Difference<br>made|||to<br>Since Mr Z has re-engaged<br>with the group we have noticed an increase<br>in|||
|client/ service/ organisation||||his communication<br>and word finding. The staff had noticed that|prior to|
|(yyho /what|did your work have|||visits,<br>if he had not seen many<br>people throughout<br>the week,|his word|
|impoet on?j||||finding<br>and<br>communication<br>was<br>a real<br>struggle<br>for<br>him.<br>I|feel the|
|||||interaction<br>with the group and the company for a couple of hours a week||
|||||is really assisting<br>with his communication<br>skills, he is also enjoying<br>going||
|||||out of the accommodation<br>he lives in and enjoys a fresh home|cooked|
|||||meal.||





||||AGE CONCERN TORFAEN|||
|---|---|---|---|---|---|
||||REPORT OF THE TRUSTEES|||
||||FOR THE YEAR ENDED 31MARCH 2021|||
|Activities|carried out||Mr Z enjoys wood work, gardening,<br>and painting<br>workshops<br>and games,|||
|(what did|you do)||reminiscing<br>about his time spent travelling<br>and working<br>around|Australia.||
||||1-1walks in the local community,<br>visits to local cafes for a coffee.|||
||||Contact with the social work team after seeing Mr Z whilst visiting other|||
||||clients<br>in the same<br>building<br>has enabled<br>us to re-engage<br>Mr|Z with|the|
||||Zest group.|||
|What went well?|||Initiating<br>contact on a 1-1basis gave Mr Z the confidence to|re-join|and|
||||partake<br>in the workshops.|||
||||It also helped<br>the team to reassess<br>his needs<br>and goals to|ensure|the|
||||workshops<br>will be suitable for him and that he would<br>benefit<br>from||re-|
||||engaging.|||
||||MDT interaction<br>also with the family and other support services involved|||
||||with Mr Z worked<br>extremely<br>well, ensuring<br>that the activities|all worked||
||||well together and didn't hinder interaction<br>with other service.|||
||||Excellent MDT work with<br>all services concerned.|||
|Lessons|learnt<br>and|challenges|The main challenge<br>we faced was re-engagement,<br>as he had|previously||
|faced|||declined<br>services. Mr Z appears to be happy<br>during<br>the workshops||and|
|(what were the main||cha//enges|engaged<br>in the sessions.<br>I-le is interacting<br>well with the staff|and other||
|and how|were these overcome?)||members,<br>enjoying<br>plenty offun and laughter also.|||



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|||||||AGE CONCERN TORFAEN<br>REPORT OF THE TRUSTEES<br>FOR THE YEAR ENDED 31MARCH 2021|||
|---|---|---|---|---|---|---|---|---|
|Case|Stud:|Dementia|||Life|Dementia<br>Life Coach service.|||
|Coach<br>Introduction<br>(a brief summary<br>ofthe service/<br>client/ organisation)||||||The service works alongside<br>individual<br>carers to help them<br>navigate<br>the<br>different<br>services and personnel<br>involved.<br>To manage<br>their carer's role<br>and wellbeing.|||
|||||||The Client is a woman<br>in her early fifties whose husband<br>was||diagnosed|
|||||||with early onset dementia.<br>She has two boys who|live at home. Due to||
|||||||the demands<br>of her caring role and the rapid<br>decline<br>in her||husband' s|
|||||||dementia<br>she had to resign from her employment.|||
|Reasons forthe||project||||To provide<br>a holistic service to carers of individuals|with dementia<br>who||
|||||||live in the Greater Gwent areas.|||
|What isthe baseline||||data?||At the start of the project there<br>was no service|in the area|that was|
|||||||dedicated<br>to the wellbeing<br>of carers that were caring for an||individual|
|||||||with dementia.|||
|Impact/|Difference|||made|to|Client was able to understand<br>the different<br>services and the role ofthe|||
|client/|service/ organisation|||||people involved.<br>This enabled<br>the carer to feel less|overwhelmed<br>by the||
|||||||information<br>that was being presented to her at the|time of her|husband' s|
|||||||diagnosis.|||
|||||||Client was able to put safety measures<br>in place.|||
|||||||Client was able to plan for the future.|||
|||||||Client<br>was able to gain<br>a greater<br>understanding|that<br>her|husband' s|
|||||||change<br>in personality<br>and abilities<br>were due to the dementia.||This was|
|||||||beneficial to their relationship.|||
|Activities carried|||out|||Weekly telephone<br>support was offered.|||
|||||||Dementia<br>Life Coach discussed<br>and encouraged<br>the|client to|consider|
|||||||the following:|||
|||||||Benefit assessment,<br>Legal Powers ofAttorney,<br>Herbert Protocol.|||
|||||||Day services and respite.|||
|What went well?||||||Trusting<br>working<br>relationship<br>was formed.|||
|||||||Liaising with other organisation<br>in the best interest|ofclient.||
|||||||Referral for benefit assessment<br>maximised<br>income,|which helped to ease||
|||||||the stress and pressure ofreduced income.|||
|||||||Legal Power of Attorney<br>will enable the client to make decisions<br>in her|||
|||||||husband's<br>best interest.|||
|||||||Client putting<br>in safety measures.|||
|Lessons|learnt|and||challenges||The main challenge<br>has been for the client to see the benefits||of respite|
|faced||||||for both herself and her husband.|||
|||||||The client<br>has not gone<br>ahead<br>with<br>her husband<br>accessing<br>Zest or|||
|||||||respite .The main barrier was her anxiety of leaving|him and anticipating||
|||||||that he would<br>not like it. She also has had difficulty<br>acknowledging<br>the|||
|||||||benefits respite would<br>have for her personal wellbeing.|||





|AGE CONCERN TORFAEN||||||||||
|---|---|---|---|---|---|---|---|---|---|
|REPORT OF THE TRUSTEES||||||||||
|FOR THE YEAR ENDED 31MARCH 2021||||||||||
|Financial costs were also a consideration.||||||||||
|The reality of the<br>rapid<br>deterioration|in|her||husband's||dementia|||and|
|impact this was having<br>on their family|unit was causing|||||a|great|deal of||
|distress.||||||||||
|Unfortunately<br>for<br>the<br>client<br>the<br>need||and||benefits|||of day||care|
|services/respite<br>were only realised<br>when||her|own||mental||health||began|
|to decline, and she expressed<br>that she had||hit|her brick wall.|||||||
|The dementia<br>life coach continues<br>to|work||with||the|client to|||try to|
|overcome these barriers. she has been|liaising|||with|Alzheimer's|||society.||
|A referral<br>was made to ISA for a benefit||check, which||||has|been|carried||
|out.||||||||||



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|Case Stud|-Advoca|-Advoca|A 76-year-old<br>client that we will call Mrs X, is a lady that had a diagnosis|
|---|---|---|---|
|Introduction|||ofAlzheimer's<br>disease approximately<br>five years ago.|
|Ia brief summary ofthe<br>service/client/organisation)|||She currently<br>resides with her husband<br>who is her main carer.|
||||Her<br>rapid<br>decline<br>in her<br>cognitive<br>capabilities<br>have<br>meant<br>that<br>her|
||||husband<br>is finding<br>his caring role increasingly<br>difficult.|
||||Mr and<br>Mrs X were<br>introduced<br>to the flexible<br>respite<br>sessions,<br>which|
||||provides<br>a new<br>model<br>of respite<br>designed<br>to suit the needs of both|
||||carers and the person<br>with a cognitive<br>impairment.<br>Through<br>measuring|
||||carers baseline data, such as current<br>health/support<br>and leisure time the|
||||aims<br>are<br>to<br>show<br>substantial<br>improvement<br>on<br>the<br>carers<br>overall|
||||wellbeing<br>as a result ofaccessing the service.|
|Reasons for||the project|Due to carers<br>becoming<br>increasingly<br>isolated<br>throughout<br>the<br>Covid|
||||pandemic<br>and the lack of resources<br>available<br>for support,<br>the need for|
||||respite<br>has been<br>drastically<br>intensified.<br>Mr<br>X felt as though<br>he<br>had|
||||become socially isolated<br>and exhausted<br>due to caring for his wife, with|
||||very little or no support.|
||||Mr X would<br>like to re-engage<br>in leisure<br>activities/meet<br>with friends<br>or|
||||just to have a break from his caring role.|
|What isthe||baseline data?|Mrs X was booked for respite<br>in a group session during<br>July. The session|
|(what was the situation at the|||was an all-ladies group where her husband<br>had said she would feel more|
|stort ofyour||pro/ ectj|comfortable.<br>It has been approximately<br>two and a half years since Mrs X|
||||had not been in the company of her husband<br>and pet dog, consequently|
||||when she first arrived she was very anxious and unsettled.|
|Impact/<br>Difference made to|||Although<br>very anxious<br>Mrs X began to interact with other members<br>and|
|client/ service/organisation|||engage with several activities. She found conversation/word<br>finding very|
|(yirho/what||did your work have|difficult<br>due to her<br>illness<br>but was able to express<br>her verbal<br>skills|
|impoct on?)|||through<br>music.|
||||During the respite session, Mr Xwas able to take advantage<br>of his leisure|
||||time and enjoy playing<br>his guitar and gardening.|
||||Mrs Xwas booked to have a two-course<br>lunch which would then give her|
||||husband<br>some extra time during the evening.|
|Activities carried out|||Mrs X was able to take part<br>in singing<br>various<br>well-known<br>songs and|
|(what did you do)|||showed the ability to remember<br>most ofthe words. She was able to clap|
||||and tap her feet to the beat ofthe music and during this time appeared|
||||very relaxed and happy.|
||||IVirs X also interacted<br>well with<br>a volunteer<br>who remembered<br>working|
||||with<br>her many<br>years ago. She was able to enjoy the social aspect of|
||||eating her lunch with other group members.|
|What went||wellg|The outcome<br>and<br>feedback<br>from<br>Mr<br>X was that<br>he felt<br>a marked|
||||improvement<br>in his mood after just a few hours to himself.<br>Being<br>given|
||||the option of respite for subsequent<br>sessions<br>will mean that Mr Xwill be|
||||able to attend<br>any forthcoming<br>social events,<br>last minute<br>appointments|
||||orjust a break from his caring role.|





||||AGE CONCERN TORFAEN|
|---|---|---|---|
||||REPORT OF THE TRUSTEES|
||||FOR THE YEAR ENDED 31MARCH 2021|
|Lessons learnt and challenges|||One of the challenges<br>faced were<br>Mrs X wanting<br>to leave the respite|
|faced|||halfway<br>through<br>the session. She was confused<br>and concerned that there|
|( what were the main|||was<br>nobody to look after her dog and<br>asked<br>several<br>times to return|
|cha/Jenges<br>and how were these|||home.<br>Mr X was contacted<br>and requested<br>that we try and distract<br>his|
|overcome?)|||wife to enable<br>him to enjoy the rest ofhis respite.|
||||After 1-1reassurance<br>Mrs X did stay for the full activity<br>session and it|
||||was later suggested<br>to her husband<br>that shorter sessions or home visits|
||||may be an option for the future,<br>until Mrs Xfelt more comfortable.|
|Transport Service||||
|Our transport|service continues to be a lifeline to enable older people to access our services. During Covid|||
|our transport|service adapted|and|was used primarily<br>for meal and prescription<br>delivery.|
|In October 2021 we were able to|||offer a limited<br>transport<br>service for a small number of clients to access|
|our dementia|group services|||



## 

## 

## 

## 



## 

## 

## 

## 

## 

## 

## 

## 



## 

|The unrestricted|results of|results of|the group can be seen below:||
|---|---|---|---|---|
|||||E|
|Income||||283,683|
|Expenditure||||(161,281)|
|Actual operational||surplus|in period|122,402|



## 

## 



## 

|Identified|Risk|Consequences|Consequences||1-5|1-5|Risk Score|Management|
|---|---|---|---|---|---|---|---|---|
||||||Likelihood|Impact|Likelihood/||
||||||||Impact||
|Loss ofcore||~|Loss ofstaff||||10|Continue to exceed|
|funding||~|Reduction|in||||targets|
||||clients|||||Maintain good|
|||||||||relationships<br>with|
|||||||||funders|
|||||||||Maintain<br>quality|
|||||||||standards<br>and|
|||||||||accreditations|
|||||||||Active budgeting<br>and|
|||||||||continuous<br>monitoring|
|||||||||offinancial<br>performance|
|Covid-19||~|I.oss of||||20|Strengthen<br>sources of|
|Pandemic|||income|||||funding|
|causes major||~|Staff|||||Worker SMARTER, e.g.|
|business|||redundancies|||||home working|
|disruptions||~|Depleted|||||Source longerterm|
||||reserves|||||commitments<br>from|
|||||||||grant funding|
|||||||||Source COVID related|
|||||||||support<br>progra mmes|
|||||||||Managing<br>short and long|
|||||||||term affects ofCOVID-19|
|Funding|bids|~|Staff||||15|Strengthen<br>funding|
|fail to support|||demotivated|||||applications|
|core activities||~|Lack of|||||Ensure data is captured|
|and new|||stl'uctured|||||Strengthen<br>partnership|
|initiatives|||project|||||working|
||||activity|||||Promote volunteer|
|||~|Funding|||||campaign|
||||contributions|||||Ensuring<br>organisation|
||||reduced|||||resilience|
|||||||||Develop supporter|
|||||||||engagement<br>strategy|
|||||||||Mamtain staff traimng|



## 



## 

## 

## 

## 



## 

## 

## 

## 



## 

|Name||Age Concern Torfaen|Age Concern Torfaen||||
|---|---|---|---|---|---|---|
|Any other name||Age Connects Torfaen|||||
|Registered charity|number|1172466|||||
|Principal office||Widdershins|||||
|||East Avenue|||||
|||Griffithstown|||||
|||Pontypool|||||
|||NP4 SAB|||||
|Trustees||Jane Heard|||||
|||Damian<br>Lines|||||
|||Councillor<br>Norma|Parish||||
|||Rory Stratton (Chair)|||||
|||Marianne<br>Williams|||||
|Key Management|Personnel|Angela Reed|-Chief|Executive Officer|||
|||Tracey Jones|-Compliance||Manager||
|Bankers||Lloyds Bank|||||
|||1Gwent Square|||||
|||Cwmbran|||||
|||Torfaen|||||
|||NP44 1XN|||||
|Auditors||Azets Audit Services|||||
|||Chartered<br>Accountants||&Statutory||Auditors|
|||Ty Derw|||||
|||Lime Tree Court|||||
|||Cardiff Gate Business Park|||||
|||Cardiff|||||
|||CF23 BAB|||||
|Solicitors||Rubin Lewis O' Brien|||||
|||Gwent House|||||
|||Gwent Square|||||
|||Cwmbran|||||
|||NP44 1PL|||||





## 

## 

## 





## 

## 

## 



## 



## 

## 



## 

||FO|R THE YEAR|ENDED 31MARC|H 2021|||
|---|---|---|---|---|---|---|
||||||Total|Total|
||||Unrestricted|Restricted|funds|funds|
|||Note|funds|funds|2021|2020|
||||f|f|f|f|
|Income and endowments|from:||||||
|Donations<br>and legacies||3|56,782||56,782|46,861|
|Charitable<br>activities||4|198,571|246,574|445,145|428,063|
|Other trading<br>activities||5|160||160|7,028|
|Trading company<br>income||11|28,170||28,170|57,727|
|Total income and endowments|||283,683|246,574|530,257|539,679|
|Expenditure<br>on:|||||||
|Charitable<br>activities|||120,865|257,216|378,071|444,095|
|Trading company<br>costs|||40,426||40,426|62,762|
|Total expenditure|||161,281|257,216|418,497|506,857|
|Net movement in funds|||122,402|(10,642)|111,760|32,822|
|Transfers between<br>funds||15,16|15,936|(15,936)|||
|Reconciliation<br>of Funds|||||||
|Total funds brought<br>forward||15,16|337,802|90,991|428,793|395,971|
|Totalfunds carried forward||16,17|476,140|64813|540,553|428,793|





||||||Total|Total|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|funds|funds|
|||Note|funds<br>E|fundsf|2021<br>E|2020f|
|Income and endowments|from:||||||
|Donations and legacies||3|56,782||56,782|46,861|
|Charitable<br>activities||4|199,918|246,574|446,492|432,551|
|Other trading activities||5|160||160|7,028|
|Totolincome and endowments|||256,860|246,574|503,434|486,440|
|Expenditure<br>on:|||||||
|Charitable<br>activities|||122,854|257,216|380,070|448,256|
|Total expenditure|||122'854|257,216|380,070|448,256|
|Net movementin<br>funds|||134,006|(10,642)|123,364|38,184|
|Transfers<br>between<br>funds||15,16|15,936|(15,936)|||
|Reconciliation<br>of Funds|||||||
|Total funds brought<br>forward||15,16|343,395|90,991|434,386|396,202|
|Totalfunds carried forward||16,17|493,337|64,413|557,750|434,386|













## 

## 

||FOR|THE YEAR END|ED 31MA|RCH 2021|||
|---|---|---|---|---|---|---|
|||||Note|2021|2020|
||||||E|E|
|Net cash provided<br>by operating<br>activities||||20|154,121|100,472|
|Cashews from investing|activities:||||||
|Purchase of property<br>plant|and equipment|||10|(5,243)|(30,845)|
|Net cash used in investing|activities||||(5,243)|(30,845)|
|Change<br>in cash and cash equivalents||in the reporting|period||148,878|69,627|
|Cash and cash equivalents|at the beginning ofthe reporting||||||
|period||||20|313,495|243,868|
|Cash and cash equivalents|at the end|ofthe reporting|period|20|462,373|313,495|





## 

## 

## 

## 

## 



## 



## 

## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

||||||2021|2020|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
|~Gd|Ch||funds<br>f|funds|funds<br>f|fundsf|
|Torlaen CBC|||||||
|Detached|grant||51,963||51,963|30,090|
|OPS grant||||||9,500|
|Other Grants|||||||
|Pontypool|Community|Council||||3,000|
|Donations|||4,819||4,819|4,271|
||||56,782||56,782|46,861|





## 

|||||||2021|2020|
|---|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|Total|Total|
|~Grou||||funds|fundsf|funds<br>f|funds<br>f|
|Grants||||||||
|Age Cymru|||||13,994|13,994||
|Age UK||||7,320||7,320||
|Aneurin<br>Bevan University|Health||Board||27,718|27,718|152,263|
|Charities<br>Aid Foundation||||10,514||10,514||
|Community<br>Foundation|Wales|||9,127||9,127||
|Good Things Foundation||||1,850||1,850||
|Greggs Foundation||||250||250||
|Groundwork<br>Wales||||1,497||1,497||
|HMRC Coronavirus<br>Job Retention|||Scheme||76,885|76,885||
|Keep Wales Tidy||||||3,000||
|Lloyds Bank|||||24,705|24,705|24,360|
|Melin Homes||||249||249||
|Moondance<br>Foundation||||15,600||15,600||
|Neighbourly<br>Limited||||400||400||
|The Oakdale Trust||||750||750||
|The Edward Gostling Foundation||||5,000||5,000||
|The National<br>Lottery Community|||Fund||103,272|103,272|107,865|
|The Waterloo Foundation||||7,958||7,958||
|Torfaen County Borough|Council|||28,400||28,400||
|Torfaen Voluntary<br>Alliance||||3,645||3,645||
|Wales &West Utilities||||4,200||4,200||
|Wales Council for Voluntary||Action||28,375||28,375||
|||||128,135|246,574|374,709|284,488|
|Income for Services||||||||
|Healthy<br>lifestyle||||23,763||23,763|59,062|
|Shopping<br>and cleaning service||||38,209||38,209|39,957|
|Learning classes|||||||2,963|
|Nailcutting/beauty<br>services||||2,185||2,185|9,582|
|Community<br>support||||4,546||4,546|7,431|
|Miscellaneous||||1,347||1,347|1,801|
|Transport||||386||386|18,939|
|Hub support|||||||3,840|
|||||70,436||70,436|143,575|
|Total charitable<br>activities||||198,571|246,574|445,145|428,063|





||||||||2021|2020|
|---|---|---|---|---|---|---|---|---|
||||||Unrestricted|Restricted|Total|Total|
|Charity|||||funds|funds|funds|funds|
||||||E|f|E|f|
|Grants|||||||||
|Age Cymru||||||13,994|13,994||
|Age UK|||||7,320||7,320||
|Aneurin<br>Bevan University||Health Board||||27,718|27,718|152,263|
|Charities<br>Aid Foundation|||||10,514||10,514||
|Community<br>Foundation||Wales|||9,127||9,127||
|Good Things Foundation|||||1,850||1,850||
|Greggs Foundation|||||250||250||
|Groundwork<br>Wales|||||1,497||1p497||
|HMRC Coronavirus<br>Job|Retention|||Scheme||76,885|76,885||
|Keep Wales Tidy|||||3,000||3,000||
|Lloyds Bank||||||24,705|24,705|24,360|
|Melin Homes|||||249||249||
|Moondance<br>Foundation|||||15,600||15,600||
|Neighbourly<br>Limited|||||400||400||
|The Oakdale Trust|||||750||750||
|The Edward Gostling Foundation|||||5,000||5,000||
|The National<br>Lottery Community||||Fund||103,272|103,272|107,865|
|The Waterloo Foundation|||||7,958||7,958||
|Torfaen County<br>Brough|Council||||28,400||28,400||
|Torfaen Voluntary<br>Alliance|||||3,645||3,645||
|Wales &West Utilities|||||4,200||4,200||
|Wales Council for Voluntary|||Action||28,375||28,375||
||||||128,135|246,574|374,709|284,488|
|Income for Services|||||||||
|Healthy<br>lifestyle|||||23,763||23,763|59,062|
|Shopping<br>and cleaning service|||||38,209||38,209|39,957|
|Learning classes||||||||2,963|
|Nailcutting/beauty<br>services|||||2,185||2,185|9,582|
|Community<br>support|||||4,546||4,546|7,431|
|Miscellaneous|||||1,347||1,347|1,801|
|Transport|||||386||386|18,939|
|Hub support||||||||3,840|
|Contribution<br>ofutilities|by||Trading||1,347||1,347|4,488|
||||||71,783||71,783|148,063|
|Total charitable<br>activities|||||199,918|246,574|446,492|432,551|





## 

## 

||FOR THE YEAR ENDED|FOR THE YEAR ENDED|31MARCH|2021|||
|---|---|---|---|---|---|---|
|5.|INCOME FROM OTHER TRADING ACTIVITIES||||||
||||||2021|2020|
|||Unrestricted||Restricted|Total|Total|
||~dd<br>d||funds<br>f|fundsf|funds<br>f|fundsf|
||Fundraising<br>events|||||5,688|
||Work experience||160||160|1,340|
||||160||160|7,028|
|6.|EXPENDITURE ON CHARITABLE ACTIVITIES||||||
||||||Total|Total|
||~Grou|Direct<br>f|Support<br>f|Governance|2021|2020<br>f|
||Audit fees|||4,332|4,332|5,304|
||Consultancy<br>and professional|fees||5,308|5,308|8,554|
||Depreciation|24,147|5,955||30,102|23,714|
||Motor and travel expenses|7,746|||7,746|7,483|
||Office costs|14,049|3,512||17,561|20,869|
||Other staff costs|426|||426|588|
||Premises costs|14,335|4,165||18,500|37,503|
||Project and event expenses|5,244|||5,244|21,560|
||Publicity and marketing|||||374|
||Sundry expenses|1,054|263||1,317|922|
||Training|2,686|||2,686|5,788|
||Wages and salaries|256,364|28,485||284,849|311,436|
||Trading company costs|40,426|||40,426|62,762|
|||366,477|42,380|9,640|418,497|506,857|
||||||Total|Total|
||Charitf|Directf|Support<br>f|Governance<br>f|2021|2020<br>f|
||Audit fees|||4,332|4,332|5,304|
||Consultancy<br>and professional|fees||5,308|5,308|8,554|
||Depreciation|23,820|5,955||29,775|23,386|
||Motor and travel expenses|7,746|||7,746|7,483|
||Office costs|14,049|3,512||17,561|20,869|
||Other staff costs|426|||426|588|
||Premises costs|16,661|4,165||20,826|41,992|
||Project and event expenses|5,244|||5,244|21,560|
||Publicity and marketing|||||374|
||Sundry expenses|1,054|263||1,317|922|
||Training|2,686|||2,686|5,788|
||Wages and salaries|256,364|28,485||284,849|311,436|
|||328,050|42,380|9,640|380,070|448,256|





## 

## 

|G~dh||
|---|---|
|Audit fees||
|Accountancy|fees|



|2021f|2020<br>f|
|---|---|
|4,332|4,554|
|750|750|



|8.|ANALYSIS<br>OF|STAFF COSTS, TRUSTEE|REMUNERATION|AND|EXPENSES, AND|THE COST|OF<br>KEY|
|---|---|---|---|---|---|---|---|
||MANAGEMENT|PERSONNEL||||||
||~Grou|||||2021f|2020<br>f|
||Wages and salaries||||301,498||332,885|
||Social security|costs||||9,441|9,212|
||Pension costs|||||1,591|2,985|
||||||312,530||345,082|
||Charity|||||||
||Wages and salaries||||274,815||300,791|
||Socia I security|costs||||8,684|7,979|
||Pension costs|||||1,350|2,666|
||||||284,849||311,436|



## 

## 

## 

||||2021|2020|2021|2020|
|---|---|---|---|---|---|---|
||||Group|Group|Charity|Charity|
||||No.|No.|No.|No.|
|The average||number ofemployees,|||||
|analysed|by|function, was:|||||
|Direct services|||29|33|26|30|





## 

## 

## 

|ANGIBLE FIXEDASSET|S|||||
|---|---|---|---|---|---|
|||||Improvements||
||Plant &|Furniture<br>&|Motor|to leasehold||
|Garou|equipment<br>f|fixtures|vehicle|property<br>E|Total<br>f|
|Cost||||||
|At 1April 2020|12,709|25,578|6,500|112,638|157,425|
|Additions|5,243||||5,243|
|At 31March 2021|17,952|25,578|6,500|112,638|162,668|
|Depreciation||||||
|At 1April 2020|3,486|3,605|5,418|59,346|71,855|
|Charge for year|3,458|6,362|500|19,782|30,102|
|At 31March 2021|6,944|9,967|5,918|79,128|101,957|
|Net BookValue||||||
|At 31March 2021|11,008|15,611|582|33,510|60,711|
|At 31March 2020|9,223|21,973|1,082|53292|85570|
|Charity||||||
|Cost||||||
|At 1April 2020|11,188|25,578|6,500|112,638|155,904|
|Additions|5,243||||5,243|
|At 31March 2021|16,431|25,578|6,500|112,638|161,147|
|Depreciation||||||
|At 1April 2020|2,587|3,605|5,417|59,346|70,955|
|Charge for year|3131|6,362|500|19,782|29,775|
|At 31March 2021|5,718|9,967|5,917|79,128|100,730|
|Net BookValue||||||
|At 31March 2021|10,713|15,611|583|33,510|60,417|
|At 31March 2020|8,601|21,973|1,083|53,292|84,949|





## 

|2021|2020|
|---|---|
||E|



||||||Year ended|Year ended|
|---|---|---|---|---|---|---|
||||||31March|31March|
||||||2021|2020|
||||||E|E|
|Summary|Profit|and Loss Account:|||||
|Income|||||28,767|57,727|
|Administrative<br>expenses|||||(40,373)|(63,089)|
|Operating|profit||||(11,606)|(5,362)|
|Statement|ofChanges in Equity:||||||
|Balance brought||forward|||(5,592)|(230)|
|Profit and|total|comprehensive|income for the year||(11,606)|(5,362)|
|Distributions<br>to||parent charity|under Gift Aid||||
|Balance carried||forward|||(17,198)|(5,592)|
|The assets|and|liabilities ofthe subsidiary||were:|||
|Total assets|||||18,015|81,285|
|Creditors:|Amounts<br>falling due||within one|year|(35,213)|(86,877)|
||||||(17,198)|(5,592)|
|Aggregate|share|capital and reserves|||(17,198)|(5,592)|





## 

## 

|12. DEBTORS||||
|---|---|---|---|
|||2021|2020|
|~Grou|||E|
|Trade debtors||9,135|50,674|
|Other debtors||31,144||
|||40,279|50,674|
|~Chari||||
|Trade debtors||9,135|50,506|
|Other debtors||29,815||
|Amounts<br>owed to group|undertakings|34,350|82,872|
|||73,300|133,378|
|13.CREDITORS: AMOUNTS|FALLING DUE WITHIN ONE YEAR|||
|~Grou||2021f|2020<br>f|
|Trade creditors||11,680|11,661|
|Other creditors and accruals||5,513|9,237|
|Taxation and social security||5,617|5,221|
|||22,810|26,119|
|~Chari||||
|Trade creditors||11,309|8,530|
|Other creditors and accruals||5,190|8,629|
|Taxation and social security||5,448|4,955|
|||21,947|22,114|



## 

|At 31 March<br>2021 the<br>consolidated<br>annual<br>co<br>follows:|mmitments<br>under<br>non-cancellable<br>lea|ses<br>were<br>|
|---|---|---|
|G~dh|2021|2020|
||E|f|
|Expiry date:|||
|One to two years|4,245|5,345|
|Two to five years|8,161|12,381|
|More than five years|75|100|
||12,481|17,826|





## 

## 

|||||Balance at||||Balance at|
|---|---|---|---|---|---|---|---|---|
|||||1April||||31March|
|~dd|d|||2020<br>f|Incomef|Expenditure<br>f|Transfers<br>f|2021<br>f|
|Widdershins||||16,606||(16,606)|||
|Lloyds Bank|||||24,705|(24,705)|||
|The National|Lottery Community||||||||
|Fund||||46,183|103,272|(110,482)||38,973|
|Aneurin<br>Bevan University|||Health||||||
|Board||||28,202|27,718|(14,544)|(15,936)|25,440|
|Age Cymru|||||13,994|(13,994)|||
|HMRC Coronavirus||Job Retention|||||||
|Scheme|||||76,885|(76,885)|||
|||||90,991|246,574|(257,216)|(15,936)|64,413|



## 

## 

## 

## 

## 

|||||Balance at|||Balance at|
|---|---|---|---|---|---|---|---|
|||||1April|||31March|
|~dd|d|||2019<br>f|Incomef|Expenditure<br>f|2020f|
|Widdershins||||36,388||(19,782)|16,606|
|Lloyds Bank||||17,643|24,360|(42,003)||
|The National|Lottery Community||Fund|49,873|107,865|(111,555)|46,183|
|Aneurin<br>Bevan University||Health|Board|5,232|152,263|(129,293)|28,202|
|||||109,136|284,488|(302,633)|90,991|





## 

## 

|||Balance at||||Balance at|
|---|---|---|---|---|---|---|
|||1April||||31March|
|«Grou||2020|Income|Expenditure|Transfer|2021|
|||f|E||E||
|Unrestricted|funds||||||
|General funds||237,802|283,683|(161,281)|(44,775)|315+29|
|Designated|funds||||||
|Long service contingency||100,000||||100,000|
|Fixed asset fund|||||60,711|60,711|
|||337,802|283,683|(161281)|15p936|476'140|
|Charity|||||||
|Unrestricted|funds||||||
|General Funds||243,395|256,860|(122p854)|(44,775)|332,920|
|Designated|funds||||||
|Long service contingency||100,000||||100,000|
|Fixed asset|fund||||60,417|60,417|
|||343,395|256,860|(122,854)|15,936|493,337|



## 

## 

|||Balance at|||Balance at|
|---|---|---|---|---|---|
|||1April|||31March|
|~Grou||2019|Income|Expenditure|2020|
|||f|f|f|f|
|Unrestricted|funds|||||
|General funds||186,835|255,191|(204,224)|237,802|
|Designated|funds|||||
|Long service|contingency|100,000|||100,000|
|||286,835|255,191|(204,224)|337,802|
|Charity||||||
|Unrestricted|funds|||||
|General<br>Funds||187,066|201,952|(145,623)|243,395|
|Designated|funds|||||
|Long service|contingency|100,000|||100,000|
|||287,066|201,952|(145,623)|343,395|





## 

## 

||Unrestricted|Designated|Restricted||
|---|---|---|---|---|
||funds|funds|funds|Total|
||f|f|f|E|
|~Grou|||||
|Fixed assets||60,711||60,711|
|Net current assets|315,429|100,000|64,413|479p842|
||315,429|160,711|64,413|540,553|
|Charity|||||
|Fixed assets||60,417||60,417|
|Investments|1|||1|
|Net current assets|332,919|100,000|64,413|497,332|
||332,920|160,417|64,413|557,750|
||Unrestricted||Restricted||
|||funds|funds|Total|
|Garou||E|E|E|
|Fixed assets||68,964|16,606|85,570|
|Net current assets||268,838|74,385|343,223|
|||337,802|90,991|428,793|
|Charity|||||
|Fixed assets||68,343|16,606|84,949|
|Investments||1||1|
|Net current assets||275,051|74,385|349,436|
|||343,395|90,991|434,386|



## 



## 

## 

|||||||2021|2020|
|---|---|---|---|---|---|---|---|
|Garou||||||f|f|
|Net income forthe|reporting||period|||111,760|32,822|
|Adjustments<br>for:||||||||
|Depreciation<br>charges||||||30,102|23,714|
|(Increase)/decrease||in stocks||||5,173||
|(Increase)/decrease||in debtors||||10,395|40,779|
|Increase/(decrease)||in creditors||||(3,309)|3,157|
|Net cash provided|by operating|||activities||154,121|100,472|
|Anal<br>sis ofCash and||Cash E uivalents||||||
|Cash in hand||||||462,373|313,495|
|Total Cash and Cash||Equivalents||||462,373|313,495|
|~bl<br>l<br>l<br>tdbt||||||||
||||||As at 1||As at 31|
||||||April 2020<br>f|Cash flows<br>f|March 2021<br>f|
|Cash at bank and in|hand||||313,495|148,878|462,373|





## 

## 

|||||Total|
|---|---|---|---|---|
|||Unrestricted|Restricted|funds|
|~Grou||fundsf|funds<br>f|2020<br>f|
|Income and endowments|from:||||
|Donations<br>and legacies||46,861||46,861|
|Charitable<br>activities||143,575|284,488|428,063|
|Other trading<br>activities||7,028||7,028|
|Trading company<br>income||57,727||57,727|
|Totalincome and endowments||255,191|284,488|539,679|
|Expenditure<br>on:|||||
|Charitable<br>activities||141,462|302,633|444,095|
|Trading company costs||62,762||62,762|
|Total expenditure||204,224|302,633|506,857|
|Net movement<br>infunds||50,967|(18,145)|32,822|
|Reconciliation ofFunds|||||
|Total funds brought<br>forward||286,835|109,136|395,971|
|Totalfunds carried forward||337,802|90,991|428,793|
|Charity|||||
|Income and endowments|from:||||
|Donations<br>and legacies||46,861||46,861|
|Charitable<br>activities||148,063|284,488|432,551|
|Other trading activities||7,028||7,028|
|Total income and endowments||201,952|284,488|486,440|
|Expenditure<br>on:|||||
|Charitable<br>activities||145,623|302,633|448,256|
|Total expenditure||145,623|302,633|448,256|
|Net movement<br>infunds||56,329|(18,145)|38,184|
|Reconciliation ofFunds|||||
|Total funds brought<br>forward||287,066|109,136|396,202|
|Totalfunds carried forward||343,395|90,991|434,386|



