Charity r8giStwatiM number. 1171878 The Intercom Trust Annual ReFK¥t WKI Fck91 Statomgnts for the Year Eni*d 31 March 2024
The Intercom Trust Contsnts {contlnued) Rèfarence and Administrabv• D•tsiLs Trustg8s' Report 2to21 ststament of Trustees, R88pon8trJdities . Indepond•nt Examinerfs Report 23 ststomanl d Financial A¢tivrth 24to25 BaLgnce Sheet CaBh Flow Statement 27 Noto9 to the Financlal St¥lement8 28to41
The Intercom TnBt R8ferènce and Administrative Detsils Truste86 Swnon Hill (Charrl Jana Funke (Tr&ul) Helen Casson Halle Stan Fo*ler Phdip Evans Rthar( Kayp Stevenson Mthl Singletr Adam JOn S•crvtary harfty R•gl¥tr•tlon Number 1171878 Prfnclpal Olfl PO Box 285 EX4 3zr Indop•nd•nt Examln Thompson LLP I CtOn Crescent E¥etsr EX2 4DG Bank Ltd 251fj.ngs Hil Aven KirvJs HFU West Malling Kent ME194JQ Bank•r# Page 1
Intercoim Trustees Report The trustees Fxesent th repcrt and the finoncKJl statements fu the Ye ended 31 March 2024. The trustees who seTved during the year and up to the dale of this report ore set out on pag6 1. Slructure. Governance. and Management Key powers ol Ihe fruslees lfrom the Deed of Trust. section 51: I. To Cctroperate with voluntary ond slotul(Jy ogencies and other ganISatIonS and assoclations operoting in furtheronce of the Otiocls ¢y of similor purp05e5 and to exchonge Informolion ond odvice wlh them". 2. To estoblish or svpport any charitable trusls, ossocKitions u instilutions fomied for ony of the choriloble purposes included in Ihe Obiecl5: 3. To act as a focus and resource lor olher agencles ond uganlsofTons who in the opinion of the trustees share all or some of these 04.ecls or else conlribule to their fulfilment; 4. To improve the sense of community amongst tsolaled and vulnerable lesbians. gay men. bisexuok ond Irans+ people. lo èioaden the* oceèss lo mainslr•om s8rvlc6s on the level of lull equality with olher members of Ihe public. ond lo erNJble them lo create new slnjclvres of self-help; 5. To w¢Jk by all1¢2wful educalional and chori10b means lowords the eradication of homophobic ond tronsphob£. violence, prejudice ond discriminolion from privale, publ and corporate rife: 6. To facilitate. encourage and publcEe knbM]n. goy. bexUal and trans+ communal and cultural acllvities in oll fiekls including bul nol limiled lo Ihe arts, Sp¢ and leisure oclivilles; 7. To supporl fomilles whose members incde lestion, gay, bisexual or trans+ pe¢¥le, As a communily4ed orgoni¥Jtion. responsive fo community needs, Intercom's principal activities under the Conslilulion ore cenlred on issues that related to social isolation, crime and community safety. equol access to servicgs. and young people's needs. Community consultolion is mainstreomed I¢V9hOul all ServeS. The Fyimary oclivilies are11 I providing direct help lor individuals in need.121 developing the local ond sUregiOnal community by Ihe provision of infra-structure support semces other community-led organisalions. ond 131 portnehlps. consultancy and Iraining fcf a wde range of uganisalions in th6 publlc ond olher sectors. Inlercom's rnary (yea of beneftl is the South West. (Currentty our rnary octivilies are focused on Cornwall and Dev¢)nl. The goveming document algo allows Intercom lo act at a regional (Y nolionol Ve1 Fxovided thot such aCtn ixings o direct benefrt to LGBT+ people in Ihe prim<Jry oreo. Page 2
Intercom Charltable Objects Ttte OEiectives of Intercom ue: l. To relieve the need5 of lesbian goy bisexual and trons+ r)eople ond oth$ who are In need on account of di£criminati)n wffered in relation lo sexual CentatIOn gender Jenlily in such ways os ore choriloblè ol k." 2. To promole humon righls Ios Set out in the European Convention of Human Rights ond subsequenl legislation. case delerminalions. conventions ond declorotions) by raislng ¢Thar8ness of human rights issues. 0M0*1ng public support for humon rights. obtoining redress for Ihe vlclims of human righls abuse. and conlrilwling to the sound odministralion of human righls low", 3. To advance Ihe 8ducalion of the public in relation lo oll ospects of discrimination ond other disodvontoge 5uflered by reason of being lesbian goy bisexual or Irans+. Organlsallonal Slruclure The Board of Trustees meet every srrt-elght weeks ond lexcepl f¢y ony reserved Items) slolf ore welcome lo allend ond speok. The Chief Executive Officer. Andy Hunt, is normally Fyesent al all meelings. Andy Hunt hos hekj the rolg of Advis to the Tnjslees since S6p16mb6r 2017. The CEO is resF4)nslble to the 8¢xYd of TnJs168S through Simon Hill. the Chalr ol Trustees. who is hts finevmanager. H5s responsibnitles. through a devolved aUth¢ty policy ore as fol]ows: I, All acllvilies and operations of Intercom. 2. Ensuring complionce th lunding ogreemenls ond other obligotions. 3. Budgeting ond use ol human. ffnancial and capital resour$. 4. Defining. and implementing, Intercom strategy and policy wilhin fimils defined from tlme to time by the Boord of Tnjslees. 5. Strolegic development ol Intercom. 6. Delivery ol Inlercom's partnership ond Infrostructvre servtes. Trustees Appoinlrnent Trustees ore appoinled by vole ol the Board ol Trustees. followng o recruitment and selection process that malche5 the skills. experience and qualifications of candidates with the need5 of Intercom ond the requirements l¢xcharify trustees. The recruilmenl process is odministered and supervised by Ihe Chor of Ihe Boord of Truslees. Induction and Training Prospective trustees attend Trustees, meetings as observers. and then app lo become Trustees, givlng an account of how ther knedge. sknlls and expetience match Intercom's fomol Trustee Ccxe Skills dwumenl. Tnjslees ore rxovided wtth inductTron ond Iroining days Ihal cover the aims. values. operations and hislory of Intercom. and the rPOnSIbl1111es of ch(table Iru5tees. Page 3
Intercoin Chonges to Trustees 2023 - 2024 There hove been no changes to trustees dLKing this ye¢y. staffing Monagement The Monagemenl team consLsts of: Andy Hunt. CEO Julio 800$. Deputy CEO Paul Dawson. Office Monoger Andy Hunt. the CEO. hos operationol responsibility for all other Services and 15 Intercom, nominated officer with responsiEility l(x imFkmenting and developing Inlercom policies. supported by the Deputy CEO. In parts ol Ihi5 role. h8 15 a150 supported by Helen Casson If051ering sociol weker wlh Aclion Childrenl who is the Trustee wtlh soleguording responsibilities and Coklicotl Guardion. Paul Dawson. the Office Monager. and Julia 8oos, Ihe Deputy CEO. wcrt to th6 CEO. Proctitionef5 Once ogoln, the Tfustees thank ol sts)ff tor lhe loyalty. commilmenl, dedlcallon, ond Ihetr professionalism and skills. In April 2023 the Help, Support, and Advocacy (HSA) team consisted, of seven fulktime and o parl-time LGBT+ Proclilioners. bosed in our centrol office in Exeter ond our off-site offices in Plymouth and Truro. The supwt team consisls of: Vlckie Rossiter-White- Fvll time Devon Seni¢y LG8T+ Praclitioner Debbie Ley- Full lime moUth& Comwall Senior LGBT+ Practitioner Steve Cannon- Full time Comwall LGBT+ Proclitioner & Trainér z Powell- Full lime Devon LGBT+ Praclilioner Soroh Greyer- Part lime Plymouth LG8T+ Practitioner & Troiner Gee- Full time Devon LGBT+ Practilioner Jane Davison- Full time LG8T+ Proclilioner Zoe Copeland- Part time Ptymouth LGBT+ Praclitioner Carla Coword - Full time Devon LGBT+ Practitioner Orn Boundy- full lime helpline wker The Open Project Fulktime Schods Workers are Hollie Wright (Devonl and Sadie Long Icomwalll. Young and Yoursell Cornwal LGBTQ Youlh Group is cOdinated by Hanna Toms. part-limè. Hanna is supported by Sheena Harvey who is our senh)r Youlh WcKker and Wren Eley as Peer Svpporl wth. The 0p also empbys se)nO1 yovlh wryke. Poge 4
Intercom Saler Ralnbow - Helen Brown - Full lime sat Rainbow Devon Senior IDVA. we olsc) svpp(xt Row Bafv (employed by Firsl Lightl fhe Ccfflwol Safer Roinbow IDVA. Counselllng S•Nlco wovision Coordinolor. Barbara ApF4eby - time Counselling & Volunteer Olllce admlnlstratror- Tom Gibbs- Full time Adminlstralor Chonges to the Team 2023-2024 We were very sad lo lose a valLEd and k)ved member of the leom this year. Sarah Greyar was ill for a period of lime and possed awoy peocefully in the aulumn. She hod contributed so much lo Intercom over recent ye(tr5 and 15 51111 missed by mony. We said a fond farewell lo Zoe Powell ond o hello and welcome lo Sy Bober. Hary Nuft. ond Allce Bowden lo the HSA leom. As o result of the expansion of the teom. we Eyomoted Vrkie Rossiler (now White) lo HSA Monager lo cwrdinafe the service. The start of the new Fami Pride serVe resulted in Ihe secondment of Izzy Gee lo become ils Senior LGBT+ Forni Pracllllonér and Iho recruitment of Mel Bouyer and Abi Roberts as LGBT+ Fami Praclitionets. We oLso recrviled Mio Dendy into o new rol8 os p¢Jl-lime Mental Health In-Reach Youth Worker in Devon. And employed Sheena Harvey lour YAY senior Youth Worker) an exlra 0.5FTE to Fxovide support lo Menlol Heallh Hub5 in Colleges in Comwall. A5 01 March 2024 we had: 2.75 FTE Management I FTE Admini8lrolor 0.8 FTE Counselling & Volvnleer Ctrordinolcf I FTE HSA Manager 8 FTE HSA Sloff 3 FTE Family Pride Staff 1.8 FTE Open Project Staff I FTE Safor Rainbow Slaff 1.2 FTE YAY Youth Group Staff 0.5 FTE MH In-Reach Stoff 0.5 FTE MH College Hub Stoff Staff welfare has continued to be o wority for us thts yeor. This year has been particularly hallenging and difficult f¢y al our stoff but especiolty sloff wth lived experience of being Irans or noTrbinary due to the continued hOStilY and negative media coverage regarding Irans rights and healthcore within the UL This hos not been hdped by some of our polilicions who have weoponised gender identitie5. We have provided more sup1 and Crinal supetmsion ond therapy for members of (xjr teom than we have ever had lo. We would like lo Sincere Ihonk oll our team t corning together and being extremely supporlive ol each olher given the extent of hostility we hove faced. We ore immensety grateful fu the dedicated ond rxotessional staff teom and volunteers we have and we wont lo supr)ort Poge 5
Intercom Ihem lo flOurh in the roles. rect)gnising Ihal the pjsl few yeors hove posed unprecedented professional and pef50nol chollenges oll. The Intercom Trustee leam has remoined stotic. ond we would like to take th opp¢)rtvnity lo thank them for their hord work and dedication. The Iru5tee5 continue lo meet regul(ity lo ovide oversight and supwt to the manogement team. Piemlse$ We hove settled into our extended yemtse in Exeter ond the tNemise is being utilised as intended and needed. We need bigger premises in Truro ond ore octivety seeking funding for this. We've also settled in well to our office in Ptymoulh and Ihe space is wuking well f us and our cfienls. We moinlain our three Offices: in Exeter. Plymouth, and Tr0. Page 6
Intercom Overvlew of the Year Intercom TnJst is a community4ed chty Ihat 0videS help. support, and advocacy to LGBT+ people of all oges acro the Devon. C(xnwoll Ptymouth ond Tthy. including ther loved-ones ond the professionols who workwlh them. The overoll aim of our charity is to help make Ihe Southwest a better pthe lo Irve peopte wth diverse sexual centatIonS and gender idenlilies. Intercom hos hod onolher successful, chollenging. year bèlween April 2023 and March 2024, It is hord lo pul o poylive spin on the sociol, èconomic. ond political climate over this last year. The national cost-ol-lving crisis olongside embotdened sockilly conservolive narratives has and still continues lo be very chollenging fu Intercom its sloff. voijntws and clients. The anti-trans rhetor/haIQ hos boon amplificd both localty ond notionolly through govemmonl ond local onltranS oclivisls. We continue to work h(¥d on o iocol and Notional level to combol this divisive ond deslrvclive nootIVe. We hove continued to experienc6 ever4ncseaslng volume. severity. ond coMplety of need in those who seek our SUPF)Ort. Clenls conlinue lo present to Us with highly complex needs. including much more severe mental heolth Fyoblems. housing and cost of living problems. and are more oflen vlcllms of crime ond schorJ bvltying. This Is porliculorty true ICY lh8 young P60rJe we support and Irons and norpbinary clients. The charity hos done the be51 we can lo odapt and grow lo meet Ihese needs. in particular focusing on those who we have sNeviously slruggl8d to reoch ILGBT+ people experiencing domestic obusel ond young peoth. who ar6 often feeling understandably distressed by political norralives and medio mythmoking oboul their gender identities. Intercom's staff and volunleer5 resir1ent push on lo provide svpport orKI understanding. to respeclfulty challenge Fxqudice ond dtscriminotion ond Ixdge divides. Wé have yel again éxponded our reoch and déveloped our serwce offering. During Ihe year we have successfvlty developed the Safer Rainbow domestic abuse service, svbstanlialty grown cr LGBTQ+ schooksafe-spoce Open Project ond our Low-COSt Counselllng 56rvlce. as well 05 pnoled several cllverse soclal and support groups. We have started ond developed a new servyce IFomily Pridel to support LGBT+ Families. improving fami networks and famli y / Fmjrtner cohesion. We have continued to conlritrxjle lo NHS One Devon. domestic violence. ond young people's slrotegic development. We have increased our overoll copocity ond $kts os o stoff team, via continued development of grant income for ow servres. As o charity, we have otso needed lo cover ygntlicunlly increased njnning costs, support our slaff to meel their personal INing costs and th CPD and support needs. ond continue to secure ongoing Service fvnding in a context of decreasing funds available. Page 7
Intercoin To compound odmini8trotive and rncfa challenges. the govemment and media support For dwer5ity that was tevalenl in eViouS decades has thopped away and we must now monoge o continued shift in pofiticol and social altitudes towords a more divisive and polarising approach to eqvofity. AlongsKJe other LGBT+ charities, we are aware that there are individuals and groups who are taking action to prevenl our work svpwting ovr trons+ communltles. We must now spend rne lime odvixotirig for LGBT+ right5 on¢J fV51g on publicily and reputation monogerrEnt in anliciwtion of the challenges in the month5 and years ohead. Headlines Ovr acllvllles over the ¥•or In¢ded"' 2603 ontrttrorie or fomity.suppl séssions Ifoc&ftrfoce u video (y phonel f2840J 872 counsdllng seths Ifac<rfocè.or over.vldeo or èhonel 16871 :, 1858 phone colb. 10444 erriails. and 5525.texl m8ssages12960. 11241 46941 .. . 522 LGBT+ Lunchlime Schoob GroiJp> {526} 62 YAY Youth. Groups161j. 9 Gender Identity Forni D¢)ys1211' 27 Family Pride. Events ' 20 College Support GrouRiS 1 36 Qlher Supp Groups In l•ilol'we supported 3498 people In the 2023 - 2024 ye¢ir Ilasl year3227J." 375 people aecessed èonfidential Hdolir4e svpport"1608J.. 525 People accessed our l-l Suppcrt & Advococy service15831' 10.6 people.recaved k¢W I.oSt counseling {792. .7'1.people occessed (wr domestic ab and sexiJol.v.lolence wvice {4.1..J. ' 140 people139.fomifEsl occèssed OL.,new FaMI.Pde supwt sefvlce . 1.42 people.141 families) we supped Ihrough Fomily Pride Events 1982 pupiLs were supported through LG8T+ Lunchtime Schools Groups12052J .76 were supp¢Jrted through YAY Youlh fyoups ond octivities {951 Poge 8
Intercom Our Detail Helpllne. Support and Advocacy (HSA) Our primary service, HSA. continues lo yovide Ihe core of our l-l svpport acr055 Devon and CWall lor LGBT+ people and thew loved ones. Ovr Confidenttal Helpllne hos remoined buty: fielding quertes. requests for help, FKoviding lislening and emolionol supp¢Jl over phone and email. Calls have decreosed over this period as we have Introduced o new refefrol polhway on our new website. This is often the first point ol conlacl for peOe looknng F¢J inforrnalion 5upporl ond is Ihe key roule into our olher serVe$. We continue lo prowde l-l support across Devon ond Cornwall, and we remain an accessible service by LGBT+ Proclltioners Iroverslng Ihe counties lo ensure clients are mgl. We wcxk both In-person ond online ond while onfine OPKX)inlmenls ore an option. w8 continue lo recogn the imwtance of fac&l¢>foce interactions. The support nééds thal we often wcik cllenls on are: SupF)Orting those who have experienced discrimination prejudice. including bulling. hot8 crimes and/ hole incidents. This covkg be in sch¢X)l. within the community or in the workplace. Supporting those who ore isolated lo fink In wth community groups ond to address the barriers whh may faced when accessing other swices. Supporting those who continue to be on long NHS waiting lisls. Providing clien15 wilh 0 safe 5FxO whwe they can she how they feel about their hdenlity. Supting those who ore struggling with Iheir mental health alongside gender identity ondlu sexuol orienlotion. "Thanks for EVER YTHING . The difference people like you have made in my world over the past months is evident to me . And it's the best Christmas gift of all being well in my mind. my body and soul"_ Client leedback Over the last 12 monlhs Ihe trorsgender and norvbinory communify have been facing increasingly challenging limes and os o resull of this we hove hod an increase of demand for our services. cfinlcol Gendw Identity ve5 Wlth waiting fL41 for adults at roughly 8 years just f¢y on asse55menl and wth Ihe closure of the Taviflock and Portman YP seNice. As a result of this we hove hod an increase of demand and complexity ol our setvices. We continue lo hold waiting lists for our l-l SUPFrtyt however we strive lo support those on the waiting lssts via the helpfine If needed. Poge 9
Intercoim Counselllng Servlce The increased demond on our services over the past yeor has also been reflected in more need for 0 low/No-Cost Counselllng SeNice through which we con provide more therapeutlc 5UPPOrt. We hove been able lo F¥ovide LvUrib1Irig supp(xl lo mony of our See Lsers by utilising studenl and volvnleer counsellors. As o result of the increosing demand our cOunselng wvice we ore now recruiting two cohorts of Student coun5elbr5. We recwited ond inducted 27 students 2>24. yoviding over 560 sessions lo 106 clients. We olso have quolifi6d counse11c/vO1Vnl0Qr$. this anablgs ow mor9 corrplox clients lo occess our sofe space therapy. student Feedback Whal brought me to Intercom Trvsl was o dewe to help the communify of which l om o port. ond otso bocau5o I had hcord vcry good Ihing5 obout the work ol the Trust and in whot high esleem il is held. I had been lo o CPD evenl ot Iron Mlll College where o trons womon gove o very hteresting ond personal talk on Iheyioumey and spoke highty of Intercom. I look o leollet and contacted the Trusl very sh¢)rtly after fft the hope that o plocemenl space would be ovoilable. Hoppity. lor me. one wosl l om very pleased to be wortino fcrf the Trvsl and remon certoin Ihot the great work it does Is invaluoble. ond indeed vilol. lo the Iccol LBGTQ+ community ond its Saler Ralnbow Servlce We have continued lo focus on the devekipmenl of Ihe Sater Ralnbow Servke. in colk)bcx0l)n wilh T Domestic Abuse Swice ITDASI in Devon and FirstLight in Comwall. funded by Ministry of Justice. Safer Ralnbow Helen continues lo leod on Ihe Sofer Roinbow Proiecl 0$ senior IDVA and ISVA which is 0 5home sen51tNe trauma informed domeslic abuse and violence service supporting LGBT+ victims and survNcrfs o(yoss Devon. including Plymovlh ond Torboy. Since August of 2023 the prqecl has expanded its offer to include support for vtIM$ of sexvol abuse ond violence. including svpporting clients repcfling lo the pdice and Ihrough the Supporled 71 LGBT+ svrviv(xs ol domeslo obuse andlor sexual violence Page 10
Intercoim court pr¢xes5. The Sofer Rainbow Projecl worked with in excess of 70 individual client5 during Ihe last yeu. . In oddilion lo 121 supp¢t. we compiw ond Fibed an "Empowemenl & Recovery following Domestic Abuse" &week face-2-face group programme wh¢ch was well allended and based in Exeter. This has now devdoped inlo a Month ongang themed 0Up Sofer Rointr)ow clients ot differing stoges of recovery from Iheir domesli obuse eXplenCeS. We now pkjn lo roll out Ihe 8-week group oarnMe ocross other oreos of Devon later this year. 'Helen is apKYoachable. woffti ond lriendty. She has a non- judgemental opprooch lo her work whtch mokes her very well suited to the IDVA role. She understands whot we want and how we feel she con help. She goes above and beyond to lry to do whalever it 15 we need dog. Helen offe emotlonal support reguloty ond octs as o voice of molivalion during this very dork time. She hos lried to enable us os o famity to fulty benefit from what Inlercom con offer. Worklng wlth Young People and wllh Schools Yovng and Yourself (Y AY) Yovlh Group Qur LGBTQ+ Youth Groups, Young and Youtsell, in Cnwall hove continued to pyovide o higher amount of grpS ogain this year compJTed to 23 yoviding consislenl in person support. Wè contlnue lo njn Week in pèr50n goups for 13 -17-year-olds, th o ogramMe of activities, spoce to creole sociol nelwoths ond issue•bosed workshops make up our term time offering. this is supplemented wth portnwship work wlth TATE St Ives. Atlun& and The National Trust. Swim groups and wolking grp$ os well as a holiday yogramme for the summer including on odventure residential with BF Adventure. Additional funding from CCF meant that we could run fCtnIghtlY in person grovps fcx 18-25- yeor-olds. These hove been ba*d around mental health 5UPPCrt conversations. well-being walks ond mindfulness photogrophy. Whilsl this grcAJp wos set up lo continue support l(x exisling members of YAY we have been Fleosed that new ycy)ng people hove found us and hove 51oxled attending these sessions reducing social isolation. Gfving me opportunilies to interacl with other queer young people. and do activities fhot I couldn't do OtheIse Pagell
Intercoin W4fjI Open Pioject Our Schools Group seNlce has continued to yovide a much-needed safe SF)ace for students. we have seen o reduclion in soc¥)l isoiotion. an increase in confidence and self- acceptance. also some students have been allending school when they hove been otherwise absent so they can attend Ihe grp. We hove hod dlsclosures of bultying and horassmenl thot hod nol been discussed with anyone etse Ihal we have reported ond h¢2d reolly good outcomes trom. One of these outcomes was that th8 Stud8nl wenl on from being suffering from low moods arKJ not engoging in school because of bU17ng who now is getting involved in several clubs and has been in thama wfcKmanc85 in school because ol the Issues he was facing being deolt with. We hove olso hosted focililolors groups to speak with them about issues that have arisen in groups when we have not b&n attending. the new tholl school's guidonce ond loong at Idea5 tor the futures of groups. this hos led onto more troinlng and o creation of a 'Suppc¥t Group Guide, for schools. Feedback aboul the grovps and Ihe Impoct on sludenls hos been overwhelmingly posllive and we have found rTh)re schools keen to partiCiF)ale in the offer despite limited resource5. Thls work contlnues lo t)e compllmènled by our Support and Advococy servlce descrfbed ier. whlch enobles us to Fxovide further proclicol ond emotional support on a l-l bo515 for those who are realty struggling. We held our annuol ovr LGBTQ+ School Golherfngs in July 2023. The theme this year was careers and being LG8T+ in the workplocè. Thts involved having hJn ond engaging workshops. a variety of insFiralionol speaker5 ond space f<y more than 4C() students from several schools to come together over Ihe course of four days. in Dèvon and Cornwall Open Project Suppted ovef i 962 young people wlh S22 LG8TQ+ Schoo15 Groups Now SUpping 30 01 the 32 second¢yy schools in Cornwall and 35 of the 52 schools in Devon lo provide this crucial 50fe space. Feedback about Ihè group5 ond the impocl on sludènls hos been ovewhe1mlng positNe ond we hove lound more schools keen lo partipate in the offer despite Ilmited resources. Th work conllnues to be compfimenled by our Supptjrt and Advocacy service described eorlier. which enobles us to yowde further procticol ond gmotionol suppcrt on a l-l basis Ihose who are real slruggfing. College Hubs cnWall Our mental heaHh worker. Sheerla. working in partnership with Young People Ccynwall Fyovides weekty support one day a week in Truro cOle and another in Penwith cOlge. Fmviding one 2 one support and lunch time groups for LGBTQ+ students in these colleges. she supported 43 yovTrJ peOe over the year. Page 12
Intercoin Rainbow Flag Award Since joining the Ralnbow Flog Aword 0$ the locol delivery portner fu Devon and Comwoll in September 2021 we have had 36 Schools 51gn up across the region. This includes 7 primary schools. 25 0ndOry schools. 2 grommor schools. l independent school ond I college. After on iniliol sign up of 13 schooL% in 2021 I22. ond o vw successful sign up of 17 schools ocross Ihe 2022/223 fIrncIal yecy. there wa5 0 Significant drop off with only 6 schools signing up in 202312024. Overall, we have had a nomlnal and anticiFoted drop off rale of 9 schools over the first 3 years, which is wilhin Ihe overoge drop off rote ouoss our respective delivery F)orlners in other areas, Unlortunalely. 2023124 hos been o cholbnging ye(y ond we were On oble to run a cohort of 3 schools in Moy 2023. May is hi51cfflcoty aayS a smaner cohc*tr as sch¢30 are busy with exominotion timetables ond cannot aayS allow staff time ovt lo ottend Ihe Irolnlng doy nor find sufficient time fu them lo coscode this training lo Ihew wider Khool team in a lime monner. During this year 6 schco15 were successful in completing Ihe full oward. A further 2 sch¢)ols norrowty missed out on ochieving the full 0rd - however they ar8 exp8Cted lo achieve this earfy within the nexl yecw1241251. We are hopeful that o further 5 u 6 schoots from the previ¢)us yeor's cohorts win successful ochieve Ihe lull oword in Ihe next revlew wlh 4 schools taking advantage of the extenslon proc6ss offered. There 15 on ongoing rheloric ot uncertainty cf ck of clarity fc staff not ful understanding their responsibilities for LG8T+ inclusion. This vncertointy hos incrSed since Ihe draft government's Transgender Guidance Schools was onnounced, which hos unnerved slaff and mode them fearful of supporting transgender students. Of the 5chooLs that havo achievod Iho oward to dato the rewled impacts have included.. School reping systems for incidents ond tvlying have been updated lo reccfd ond quonlify LGBT+ phobic ond LGBT+ related bu11ng separa1e lo other phobic incidenls. Th has given slcrff ond govemcxs a cleorer indicolk)n of the issues Ihol young people in the¥ schoc45 are experiencing and allows them to respond accordingly. Increased confidence in sloff challenging LGBT+ phobio 0$ soon 0$ tl hoppen5 and having cleor. robust behowour policies lo fonow which Inform appropriole sanctions and identity lecThing points stvdenls who hove di5ployed phobic behaviour5. Parents of LGBT+ students fed that ther child's school experfenc& hos bèen signtFicantty imFYoved because the young person fee15 safe and re5pecled in sch¢)ol. Poge 13
Intercoin LGBT+ famifies. 5tudenls ond sl¢)ff are alje to have a voice and inform policy chonges within the school to Supp Ihem to b8 rn8 LGBT+ inclusive. LGBT+ students (y students with LGBT+ family memberslfriends feeling safe around their peers. increased sense of feeling equal and accepted. Staff and students becoming rne oware of thew unconscious bv)s ond longuoge, supporting them to vse gender nevlral kJngvage ond use LGBT+ gppropriole teminology. Infonning sludenls aboul difference ond imFxovlng LGBT+ vlslb1ty across the curriculum and for LG8T+ not just being SF)oken obovt in PHSE. Increosed opportvnities to include LGBT+ sBJnificonl dates into the school ca18ndar and celèbrale drfrenCe. Intercom Trust continue lo proudty supp1 ond ernO¢e the ethos of the Rainbow Flag Award and look fcKward lo supwling its defNery lo schoob ocross Devon ond C¢Jnwal. Developlng Servlces Famlly Pild• A key development Ihi5 year hos been the creolion of Ihe Fomlty Prlde service. After successfully gaining funding from the DWP for a pilot project to reduce parental conflict, forni practitioners were employed for Hymouth and Ccffnwall and a Devon LGBT+ proclilioner was seconded inlo the role ol rAojecl leod. The Gender Identity fomilies doys previously prowded have been expanded and retffanded inlo Famity Pride Evènts. The events are open lo any family wilh on LGBT+ member. whefher odull or young person. This hos b¢sted oltendance. os hos on increased viyiety ot octivilies ond l¢)calions of events, "Reolty enloyed the event we ottended with ow 12 month old. was greal meetlng other famMie5 ond connecting with other some sex couples with children a &mnor oge lo our son. tThe eventl wos well organd ond I reolty missed these type of events as part of our community. not hoving this sort ol thing before Ihot wos so eosy to occess ond so welcoming." Feedback Irom on ottendee of o Family Pride Event We hove also provided more irHlepth suppCt to familes where there may be conflict or the risk of conflict developw)g. We have provided supp(xt around communication as well os medialiori sessions for porents whwe OpFxO0te. We have also supported families wilh stressors thal couse confl¢ct. indvding helping famifies navigate the Eady Help woces5 ond occess wider support. "An invaluable wvice. whose svpp(Yt for both my child and me hos mode a huge posittve chonges lo ow lile. Ihey alk)wed us to nol feel alone. and Page 14
Interconi nomiare thi5 exprenCe in our fve5 that not many people have. We felt tstened to and understood. I hove nolhing but VOI5e for the swice." Feedbock trom o Clnt recewing fomivy proclitioner sUPPOrt. Further developmenls ore UndeaY f(x the yovision of coupleslcpOrenI counselling ond online sessions f¢x parents on ylouS tOPiC5 whh may le(NJ lo family cOnfit or distress. Addlllonal Mentol Heollh Support Inlllolfves We conlinve lo provide SUF¥ lo debvw the In Reach Swvtce We continue to w(Jk closety wilh Ycx)ng Devon to deliver the lft•Reoch Service where those aged beeen l >17 who hove been odmitted to o word due lo concern5 fu Ihelr mentol heollh have a specialist youth worker. We recruited o n8W 51aff member l¢J th8 role of LGBT+ In reach worker at th8 sl¢Jrt of the ye. the Comm10ner$. young patients ond hospitals oll report positive oulcoms. What p•opl• w•r• sfruggllng wllh The chart below illustroles the rrKXt common dlfficvllbs Ihot our H8lplln6. Support. and Advocacy clients presented wilh. In comparwn lo Ihe ryevious years. soclal Lqololion on¢J relolionship difficulties have Ight reduced ond suridol ideotKJn ond self-homi appe lo hove ploleoued lollhough still ol o conCning high bvell. However, (xm6. di5crimlnalion ond obuse 05 well as overall mental ond 8mtionol health diffvIll&S continu8 10 ri58. Average presentlng cllent dlfflcultles 40 2S 15 io Cnrne I Dis¢rhThthiation l Abuse Coming Out I SOCKJI tsok¥lN)n RebJtionthps Mental and EmotK>n< Hedth Suicidal Ideotion Sell Homi ACcept0e SI?1_ hi??.?3 Ki2&24 Poge 15
Iiitercoim Demographlcs ond dlversity The significant growlh of our schod gcMJps in recent yecxs hos resulted in apprornate 70% of those we SUPFXYI being under the age of 18. Additionaty. oround 40% of the individuaL% we assisted Ihrough hdpline and SUPKXXI ond advocacy semces were also under18. Over 18's and Undef 18's supported Ihls year Under 18's & Over 18's Supported by Ihe Help. Support, & Advocacy SeNke AUndeT 18 Years Okl Vcfver 18 Y0ry5 Aunder 18 Yecy5 C+J Ilover 18 Ye$ OIJ Where dolo wos collected (we do not reCd some part$panI demographics from our group workl. as we found lost yeu. opy0mOtety 65% of our clients identified as transgender non-binary lincdIng genderqueer and gender fluid identitie51, while an addilional 15% repted thal they were questnIng ther gender idenlity. Slmilody, cPFXornQlety 34% of our clients Klenlilied as gay or lesbw]n111. and another 19% as bisexuol, I l % IT) as pansexuol. I 1% IT) as heterosexuol. 4%111 as asexual. and a further 21 % Iri in onolher woy. we are dedlcated lo offerfng wppcxt ond care thal Incluslvety ocknowledges InclMduaLs with interseclionol idenlilies. Currenlty. aprxoximolely 89% 10 90% of our cllenls identify as While British, whlle Ihe remaining clnIS represent a diverse range of racial and elhnlc backgrounds. This distribution oligns cthety with ONS sto11st$ fsy the regn. however, we remain focused on enhancing wr accessibdtty for all irKlividuats. ApY0mOtlY 20% of our cfienls have disc105ed addilKsnal acce55 need5. We recognize Ihal a &gnilicanl porlion of these individuals are on the autism spectrum. We ore commSlled to 8xploring new methods lo ensure that we Fyomde o welcoming envronmenl for our neurodiverse clients. Outcomes and Sallsfacllon Throughout this yecr. our wcKk IKJS seen a conlinued f¢XVS on'reducing is(Aotion, wth an increosed Irend of Fyomoling LGBT+ acceptance and reducing discriminalion whh has b8en o gnIfiCant concem in Ighl of the txevailing FY)Thticol and social climate. Our work around enhancing safety and reduong risk hos continved in o monner consislent w*h the Page 16
Intercoiii fevious year as outrined in Iho tae bolow. Oulcomes of Work .00% . 10.¢J)% A¢ Enhanc¢d Sofety or Reduced Riik EnhOre LGBT PLUS Acceplonc ¢y Reduced AdvanG¢d LGBT PLUS Rights crf AwcYene$5 Enha soCJ1 SuptK)rt Reduced ok7tic Support8d Cxoonisomon fvolesskjnol LGBT PLUS Procllc 14.SJ% 7.22% 112022.2 rI20224., 19.70% 19.ÉQ% 25.IL 28.12% 13.42% 31.64% Cllenl feedback We roulinety seek feedback regarding our swices lo ensure we ore olwoys Itstening to the needs of the LG8T+ communities we serve. Wa inwled clients. family members, ond profe55ionals to shore Ihew experiencos. ond we are delighted lo report Ihal we recerved a perfect Sccfe of 515 slars for the quafty of OLW services. As a resu of our sUPPOrt: 7rA clients rewled that Ihey lye more Comfortable wlth Iheli sexual orfentallon 7Th clients repcyted that they e more comfortable wlth thelr gender Identlty 95% clients reported thal Ihey 1001 Iws lsdaled I moT• connKled lo LGBT+ positive people and spaces 74% clients reported that they feel s(*er 79% clients reported that ther sev-ethem ond corfldence has Improved Page 17
Intercom Improvemenls that we SUPFKrted by the feedback offered by clients. famli y memi)ers arid other profe55ional5: "Intercom have been reolty great and helng me through the dOrrStIC abuse thot I suifered. I don't think I could have done il without you. Thonk you Irom the bottom of my heort." "Intercom hos been amozing in helping me understond who l my post and my futi. I have been able lo process events that have impacted negativety on my life. I have gained a new outk)ok on life and hove c good. compassionole relationship with my5ell." "My refeffal to Intercom w05 f¢X my leenoge trons boy ond Intercom worked with the whole lom1 supporting and advising. never pushing loo lor ond constslently being there when ond how we needed them. They suggested counselling for me ond I have found this ond the subsequenl Supp Involvoble." Profejslonals feedback We osk professionots we yovide supwl to or WOTt in P¢Ytnershlp V*h to wovldè r8guhJr leedback on our Serv&S lo ensure Ihal we remoin ollenlive lo thè nééds of th8 LGBT+ communities we swe. This feedt)ock hdps us Klentify howwe con best support Fxofessionals in enhancing ther understanding ond opprooches to SUPFXYting membets of Ihe LGBT+ communities In their roks. We are pleased Io Teport Ihal we received a rating of 4.515 slors for the qualily of Services we pxovide from these pyofewonals. As o resvll of our support: 93% of FKofessiona15 we have worked wlh feel thek own cOdenCe professlonal workkng wllh IGBT+ people has Improved 75% of K¥ofessiona15 have seen clen15 become more comlortable wllh thek Sexvol lentalk•n 75% of Ffofessiona15 have Seen clents become more coml•)rtable wllh thek Gender Identhy Page 18
Intercoin 79% of professionoEs hove sold Ihot tt organlsatlon or seNlce has knproved the way they work wllh LGBT+ people 75% of profe55DnaL% hove seen Ihelr cllents. school-Ile/ worft-llle and ithendonce improve Professlonol'$ feedbock: "There is olways sonpthing to lecm. which 15 why I find your knowledge ond understanding so helpful." "Every person from Intercom Ihot I hove worked wilh hos been omozing. Their knowledge and supskn ore involuoble. They hove been o lantastic 5UPP¢Yt to ow LG8T+ students." Pleose see our feedbock video lovnd ot Infomiolion. lor lurther Consultancy and Trolnlng We have consistenlty worked to enhonce and imFKove our Irolnlng yOOrnS In recent years. and our evalualions indicate Ihot we iJ8 making a significant impact. Our oppr¢)och i8 choroclerised by wormth ond openness. combined wlth on inf¢Jrmalivé and reflacliv8 approach. Professionals who porlicipate in our cP[keredIled training have reported notable improvements in they knowledge and confidenc8 regarding LGBT+ issues. with 93% of attendees affimilng this enhancement in Ihew otxfity to sup1 LGBT+ individuals. "It wa5 helpful to hear Irom 50rrEone closety nvolved wilh young people ond the issues they loce. Atso good fo hear from someone not from o unive1ytyleducaln I)aCk0und fo gel a different pepeCte. "The troining provided by Intercom with very sighI11 into the htstory of LG8TQ issues ond the ongoing ssues lodoy. and how they can offect students we wort with." Page 19
Intercoim Quallty and Governance We pride oursdves in offering the highest qua of SerYeS we can and so hove continued lo focus on enhoncing our systems, structures. ond stoff over the F)osI year. We prioritlS8 th8 safety and wellbeing of those w6 serve. We ly)th plicipate in and sometimes insligole apwc4)riole sofegvonJing wocedures where neederj ond we work Collaborative wilh other agencies lo th end. All slaff members have successfully completed ot least Level 3 Sofeguording Young People ond Vulnerable Advlls troining, with manogers achieving Level 5. Addilionaly, we conduct regulorrefresher courses and relevant di5CU55ions on these topics. Intercom is dedicoled to fostering colloborotlve portnerships that exlend beyond oursupwl for indNidvols. yofessionob. ond servces. We engage pr¢)oclivety ol struclvrol and strotegic levels within local. regional. and national contexts. We octivety represent the diverse needs and voices of our LGBT+ communities ol regionol Sofeguording Reference Groups, Domest Vloience board5. and in various Voluntary Sector ond Equalities partnership groups. We remain commitled lo vndertoking the octivilie5 requred to meet NHS Infcfmalion Governance standards. Thi5 commitment has been a fundamental aspect ol our technologicol advoncemenls ovw the post yeor 0$ we enhonce our methods lor recording our activities and ther impoct. whle vicyitlng security and confidentiolity in our sensilive work. We are striving lo achieve a three-year accredilatH)n f Investors in People and are ded5coled fo fostwing o workploce culture Ihot is sofe, heollhy ond engaglng fc( our staff. Flnonclal Revlew The Trustees confirm Ihal these account5 comply wth requrements of relevanl slatule law. the Conslitulion ol Intercom. ond the oppropriale edilKJn of the Charity Commissioners, stolemenls ol Recommended Proctice. The relatively low level of donalions from membws of the public continues lo reflect th8 ftxl that the great majority of our 5ervices-user5 and supporters are nol themsdves finonciolty secure. We ore grotefvl lo all who hove given whot they can, whether in financial support Cf in hour5 of lime. to SUPPOrt Intercom's work omoro the largest vulnerable community in the peninsula. Reserves Intercom has no permanent endowmenl and has never been in a position lo bull d up significonl long-term reserves. The balance ol reslricled fvnds carried fomtrd each year is in acccKdance wilh fiJnder5' expectofrions ond ogreed plons. ond covers scheduled expenditure in the Short or mediuTrlerm future. The balance of unreslricled funds carried lorword is lo protect Intercom agoinst becoming vulnerable to any short-lerm tunding gop: the Trustees oim lo achieve a position where there an unrestricted reserve oble fo cover three monlh5' operoting expenses. in cose of need. and for the pwose of generating nvestment income. We ¢Je ol the opinion that we reached the Ihree-monlh reserve in 2022-2023. The intention is to raise the votue of Ihis reserve in line with the growth of Ihe gonisation over lime. Page 3)
Intercoin Grant maklng pollcy From donalions r6ceiv8d we providing direcl help.for indtviduats in need. mointoined by payroll giving and other donalnS from members of the public. now by Virgin Giving and by occasional small grants. The Prudence de Villiers Memorial nd i% a reslricled fund f( supporting Pride evenl$ ond community development in PWioulh. Rlsk Exposure Thé Truslèes and CEO are continuously assessing Inlercom's exposwe to risL An organisalionol risk registor is rcvicwcd rcgulth to manoge rfsks. Expendilure, workpbce activities and projections for W¢J ond bLQgellng ore oll monoged on a day l¢>day bas15 so os lo minimise all medium and lon*lefm risks. being pc¥liculafty careful lo ensure that Intercom is at oll times bosing ils tvture budgets for expenditure on income Ihal is definite assured. The majsy barrier lo Intercom's development continues lo bè the difficulty of molching the publ demand for services across the service orea with Ivnding Ihol would enable us lo develop the needed capacity. However developmenls over thi5 year ond lasl year continue lo be very encouroging. li Approved by the trustees of thechority on ........ -And signed on ils beholf by.. Simon Hlll Ichowl Trustee Page21
The Intercom TnMt Statement of Trustees. ResponslbllStles The trustee5 are reskK)nsibkg for pr8parin9 the trustees. rewt and the financBI statements in EKcord¥ th¢ Unrt•d Kingdw) Accounts'ng Standards {United Kin10M GeIlY Accepted A¢counling Pwtirg} and 4)p1 and regulations. ThÈ law applicablè to charities requires Ihe trustées to pr8par& financial stat8ments for è8ch fin8ncral year whh a true and fair view of the state of affairs of the chaTty and ol the ineoming resources and application of re80ur¢es of the charty for that w¥>J. In preparing these financial statements. the trustees are required to.. selt 8Uit8ble accounting aTrJ thgn appty thgm ¢onsi8tenty. observe the methods #nd pripIeS in the Char5 SORP. Make1)ements and estMnat•s tho1 ar• rngsonth and prLKIrt' ¥tat whethr •pplK8bl• oceounting atsndards h8ve been fdlthbd. 8ubiect to any mat6rKg1 d8partur8s tyl10$ed and exF4ain8d in the financial $tat•M.. arvj Prepa Ihg financial ststwnenis on going CcceM bas unkss it fjB inapproprfate to presume th81 the charity wil ¢c4)b"nu• busin8. Thé trustee5 are responsible for kewng proper 8ccountlrvJ records th di$¢lose reasonabl8 crY at any tim8 the financial posit of the chaTty and on86 than lo ensure th81 the finan¢k81 8l8temts ¢ompty with the charl Ad 2011, tho Charrties {Accounts and Reports) Regulations 2008, and the pfovi8KJns of the constitution. The trusteeB ar• also responsibb for safeguarding th• ass8ts 01 the charity and h8nco for tskiThJ T&W)nab steps ft>r the prevention and detectlon of fraud and othgr irrgguJariti•s. Thè Iruslees are wrM)n816 for th• arKI knt•grty of th• corporot• and fin8nclal informalKJn ifKiuded on the ¢harit¥bl& ¢onpanl$ %%bsit8. Lo9lat)n gornIng the preparation and <U88eminalion of fmancid statements may differ trn *is18ttii in othèrjurisdictions. Approved by the trustee ,. and on its beha by.. Slmon Hil {Chair) Trustee Page 22
Th• Int•rcom Trugt Independent Examlnerfs Raport to the trustees of The Intercom Trust I rtrport lo th• trusl••s on my •x1nat)n of th xc¢unts of Intercom Tntst for the yw ended 31 March 2024. Responsiblliiles and basls of feport As the charity trustees ot The Interc1 Trust are respSt)IS fcrf tho preparion of th8 accounts In accordance the requirements Charibes kt 2011 (Ih8 Acfl. I rwrt in respect of my exrnatiOn of the The Inlef¢(Mn Trusts &¢ounts carrigj out under section 145 of the 2011 Ad and in Carrj oul my examinatiffi I have fc41Ned all the applicable Direthns glven by the Ch8nty under sOn 145(5llbl ofthe ACL Ind•p•nd•nl •xamln•rf$ slat•m•nt since The Intercom Trusl's 9foos ifKLYne exceedtrd e250,000 gxamingr must a m]ber of a boty li8tgd in Mdion 145 of the 2011 A¢t. l Confim th811 om qualrfN41 to uTrdertake the examinattn because l am a member of A8s¢xlatk41 of Charlertha Certi Accountsnts. which is one of the listed I ¢ompleled my examination. l ¢onfim that no m818ri31 mattèrs Iwve come lo my attentJn in connection with the examination gmng ffle cwse to that in any matgrk41 rgspect.. 1. accountiry records were not kopt in relt of Th• Int•rcom Tru81 s r•4uir•d ty •actkn 130 of Iht A¢l,' or 2. the xcount8 do not COrd with th08e re$.. or 3. the accounts do not cornpty wth aD))unttng wuirements concernin9 the fomi and ntOnI of a¢counts sat ¢xA in thè Charities (AcCniS and Reports) Ru)n$ 2008 other Ih8n 8ny requirwnenl that the x¢wnts gw a and fair which is not a malter cijnsidered 88 part ol an independenl examination. I havg no COnm8 8nd have come rO$S no other matlefs In CntIon wth the examination lo whkh 8ttentbn should be drw) in this repart in order to enth a prop8r understsnding of tho 8¢¢0unt8 to b• rea¢h•d. Dawd Tucker FCCA Associaln of Chartw&l Ceruid Accounran 1 con Cr88conl Exeter Devon EX2 4DG Page 23
Th8 IntorGom Trust Statement of Financial Activities for the Year Ended 31 March 2024 Total 2024 Jneomè and Endowm•nts lrnm: Donatlons and193acTe charitab EKINities Inwsbnent inwn• 48,525 55,920 3,970 48,525 830,166 774.246 Totsl irKcm• 108.415 774,246 882,881 Expenditur• on: Raissng ftJnd8 Charitable &tNibe8 193n 836.685 19371 909,021 72.336 Totsl oxpendsturn 72.336 837.622 909,958 N•t irKomell$ynditurel Grc68 tran8feT8 betsen fundB 36.079 22 163.376} 227 127,29n rnovemenl in lunds 35,852 163,149) 127.29n RKon¢lll•tlon •f fund8 Totsl funds brought Total lunds cgrrknd forward 242,340 74.592 11.443 318.932 289.635 18 The ncrtes cffi pages 28 10 41 fomi an inte9 of th88e financi918ts1entt8. Page 24
Th• Intèrcom Trt ststement of Flnanclal Actlvltles for th8 Year Endod 31 March 2024 {conllnued) Prlor Y•ar C¢mparatSv• Unr•strlctod Re8trict•d fvnd$ fvnd• Total 2023 Income and Endowments fvom: Donations and Charitablo tiM8$ Inve81menl income 47.832 64.570 1.256 47.632 624,689 1.256 560,119 Totsl Incomo 113.458 0,119 673.577 Expenditure on: RaisiNJ funds Charitat4e pLtMtie6 (1,6701 139,573 {1,6701 695,014 555.441 T¢)tsl Exwnditurn 141.243 555.441 6%,684 Nel lexpendilure)finccme Gros$ tran$fgr¥ b¥hye8n funds 127,785) 23.275 4.678 123.10T) Net movement in tund8 14,5101 {16.5971 123.1071 Roconclllatlon of lund¥ Total funds brought forwwd Total fund8 ¢8nied foThvard 246.850 93,189 340.039 18 242.340 74.592 316,932 The notss pages 28 to 41 fc integral part of these financial Btslwnefrts. Page 25
The Intercom Trust (Registration number: 1171878) BalanGe Sheet as at 31 March 2024 2024 2023 Flxed at$ TarvJible a3Bets 13 411 703 Current a8s•ts Deblofs Cash al bank In hand 14 15 39.182 286.71S 44,407 279,464 325,897 323.871 Gredltorn: Amounts falllng duo wlthln one year X5.673 7.642 N•t curr•nt assots 289,224 316,229 N•t 8ss•ts 2B9,635 316,932 Fund• oftho ch•rlty: R•strfctod Income lund• Rostred fund8 18 11.443 74.592 Unrestrl¢tod In¢om• fund• Unrèstrfcted funds 278,192 242,340 Total fund¥ 18 For lurth•r details and 8n8ty3is ol the Unre8tricbJ Re8epA baance, PaSe r8f8r to 18 on Page 37 of the &count8. 289,635 316,932 The fine I st¥lernenl$ on pagos 24 to 41 ware aFvroved by th8 Iruslees. and authori58d for isgue signod on th•tr b•h8W ty. Simn Hil Trustee The ncles on page8 28 10 41 fomi an int93 part ot thtrse financial stslem¢n¢g.
The Intercom Tntst Cash FIcY•V Statsment for the Year Ended 31 March 2024 2024 2023 Cash Ik)w8 from oixialing •ctivitle8 Net cash expenditure {27.29n {23,107) Adlustmonts to ¢8sh Ilows Irom n0fth tt•ms Oepr8CHtion 292 3.970 {30,975} 292 1,2 {24,071) Warklng capltal adjustmenls Dé¢rea88 in debtors Increasel{decreasel in credit Increa8¢ in deferred inc(xne 14 16 5,225 11.784 55,048 {2.6621 Net Cash flows frJn cperdling 8cbthes 3,281 28,315 Cuh flows from Invostlng •ctlvltl•g Intere31 receivable and simiLgr income Net In cash and ¢a8h equfvdents Ch 4nd ¢88h •quiv81onts at 1 Ca•h cash •qulvnts at 31 PAarch 7.251 29,571 279,464 286.715 249 893 279,464 R•conclllatlon of n•t cuh Ilow lo rno¥•m•nt In n•t fundB Ir[ease in cash 7.251 29,571 Net fund8 at 1 ApTII 2023 N•t fund8 at 31 March 2024 279.484 249,893 279 464 All of th ¢#h 8rn den"N•Y frcm contlnuing t¥wr8tions during thè above peric¢J8. Th8 ncles on pages 28 to 41 fom) Integr part of financial Statwnents. Page 27
The InterGovn Trust
Not•8 to the Flnanclal Statem8nts for tho Yoar Endod 31 March 2024
1 Accounting pollci•s
The charty is a Charitablg Incwed orglSl (CIO) under the Charities ACL
The addr of its r3htortrJ offic• h:
PO Box 285
Exeter
EX4 3ZT
Statem•nt olcomplkrync•
The financial statements boen In a¢1•r vAth Acctyjnttng and Rorthlng by
Charities.. Stalernent of ReccMended Practice appIable lo charityas preparing their accounts In
accordanc8 with the Financial Reporting Slandard apP1Kab in the UK and RepublK of Ireland IFRS
1021 lelfectNe 1 January 20191- (CharitN SORP {FRS IIT211. the Financial Repon9 Starard
appIable in the UK and Rep4 of Irnd {FRS 1021 tho charrt A¢1 2011.
81•1¥ of prnyfad¢n
Th? Iniercom Tru8t moet8 the definition ol 8 publK benefft èntity undér FRS 102. Assèts ènd 1Sabilitie&
aro inlllalty r¢cc#3n18ed 81 hIstoral cost or transactw VU9 unb$$ stalod In th8 relevant
accounting policy notes.
The financi statamonts are prepar in 8terlirvJ, the functThd currtncy oftho charity.
Golng conc•rn
The financi $t8tom•nts ha¥• baen prnparrAI on a golry o)nc•m baaii.
T truslges 988933 whether th& use of gng corKem * appropriate i.e. wheth8r there are any
material uncortaintig8 r¥lated to 8wnts or condn8 that may cast svJnfficant dcyjbl on ihe ability of
the charity lo Continuo 88 8 going ¢on¢•m. The trust mako ihts 888essmenl in re$t of a p•r
of ong year tr Ihe d of approval of the firbancial statThnts.
In¢om• and •ndo¥mi•nt•
Voluntary inccffie including donations. gffts. le9acw and 9rants Ih8t providg Crye fvnding or gr8 of a
general njture is recv9nige
Tho Intercom Tnt Notes to the Flnanclal Statements for the Yaar End8d 31 March 2024 {continued) Deferred inccme represènts amtyjnts reNd for fuiure ldS and Is r8$sd ¢0 itKoming r8sour¢8s In the p&rh)d for whlch. It has baan r8L81¥8d. &Jch Ince4n8 Is only dd8rrwJ an. - The d¢)nor specrfie8 that the grant or donthn must onty be in future accounting ped8. or - The donor has imFrf)3&J Conditn$ lch rn1 met bef( th• charlty h88 uncondrtlongl antitlement. Invostm•nt incom• Investment income ts rnCC#3ni8ed on a l¥ab ba81& Charitsbl• activiti•s Income from chari18ble aclriitm inckxl68 IOrne rwniwl aB earn1 {aB tho related good8 or 88Mce8 are provided) und& contracl. ' Exp•ndliur• JI expenditure recognised once there 18 a kgal or constructNe c4>ligatI lo that expenditure, it is probable settlement is required gnd the amount ¢an bg m•o$Ur rdr4bty. All $ts •r• allx4t•d t the appluble exF4ndtture headirKJ that aggregate simikr costs to that category. Where costs cannot be directly attributed lo pwticukqr he&JirvJs th have been allxatsd on a b8818 consistent with the ule of resources, wrfh central 8taff costs albcated the bas¢5 of tm)e sp8n( gnd depraation Charges albcated on tho of the a6•et's uae. Other 8upiy)rt rA)8ts ar• alk14 bas on th• ead of staff costs. R•l$lng fvnds Th08e art ¢ost8 incurrnd in knling Nr4un wKc¥ne. th8 m8nag8m8nt of in¥88irn8nt8 ar th inGurr•J in Ira(ling lMt• thai raise fvnd$. Chanltabl• Ktlvltl•s Charitable expenditure comprises Ihose cc618 wUrr1 by the ¢h8rity in the delwery of tt8 acbvrtle8 and Serv for its b8nefKiarns. It Incdea both cc6ts th can be alk¢aled directty to such aCtIve8 and thow eost$ of an Indlrect roturn rcesw to 8UPF¢rt them. Support ¢¢>s¢s Support Costs indude central funct)ns and have been alkcated to acuwty cost ¢at¢gone8 on a basiB eonsistenl with the use of resources, for •x¥npbè. atk¢atiro pwrty costs by areas. or per C8Pita, staff costs by tho time Spent and other ¢osts by thar uwe. Govem•n¢e costs Theso include th8 costs to the Clwtys I?phare wilh cOrtitUtIonal and stolutory requiremert8, includirwJ audtt. Sttt9 mwagem¢nt KI Tru3teg8' meeting6 and reimbJrs8d oxpen8es. Gov•rnment grnnts The Coronavirus Job Retentk)n ScPme grant has been credited to other irKcne so as to match the grant to the undertwng el1 furlwghed staff eyrndrture to Te(ates. P*Je 29
The InterGom Trust Not8S to the Flnanclal Statements for the Year Ended 31 March 2024 (continued) Tangibl• flxod assets IndivKlu•l lix•<l a$s•ts costin9 £50 or mor• •r• inrtially rorded at co8L kn$$ any subwu•nt cumulated depreciation 8nd subwu)t XCL•nuLated impa¥m•nl k)68•S. D•prnclatlon and amort[tIon Depreckglion 18 provKled on tsWJib fixJ assets so as to wre off the cost vu8, 1058 8ny e81imated residual v81ue. ovor th¢ir exed useful ¥rI)M lrfe as folhxs., Ass•t cla•s Fmures. fithng5 gnd Ihpreclatlon rnethod and rnt• 25% sirai9ht lthe bas1¥ Fund stwcturn Unreslri¢ted income luThYs are yneral funds Ihgt we avoibNg for use al the trustees, dis¢reiicffj rtherance ofthe objects of th6 Charity. DjnalOd fund$ are re8ourceB 8et a5Kl6 frtffi unrestitt&J fund8 for 8pecthc pp85 at the 8¢retn of the tru8te88. Ro8tri¢ted In¢om• fund8 0r• th0 don8téd for In a p•rtwlgr 41 or for Ip•¢¢ Purp$, th• uso ofwhich 18 restrf¢ted to thot areg or purpw. Penslon• and oth•r post rntlr•ment obllg4tlons Tho Chanty ¢perat•8 a ¢Jgffingd ntribUt pen8hJn scheme. CcfjtrityJtion8 we clwgr•J in tho SOFA as th bec¢%ne p8y8ble in xcordarKe the wl•s d Ihe 8¢hem•. 2 Incne Irom don•tlon$ •nd l•g•cle• Unrnstrlet•d fund• Gon•rnl Total funds Donations and Itya¢1., DonalKins from 1ndNkn 48,525 48.525 Total for 2024 48,525 Total for 2023 47,632 47,632 PagÈ 30
The InOrn Trust Notes to the Flnanclal Statements for the Year Ended 31 March 2024 (Continued 3 Incom• from charItsb a¢tlvltl•8 Unmtrl¢tsd tundJ R•stricted Total fund• Grant income Servth lèvd agroements Training and ¢onsutt¥w inccffle 673.642 84,691 15,913 673,642 84,691 16.485 43,028 12.320 572 43,028 12,320 Use ol premirye Totol for 2024 55,920 774,246 830,166 Total for 2023 64.570 0.119 624,689 4 InvMtm•nt Incom• fundg Gen•rnl Total funds Intere51 receivab and slmil8r Il.. Int¢roSt re1vable bank 3,970 3,970 3,970 Total IOT 2024 Total for 2023 1.256 1,256 6 Expendlturn on rnhlng fund• al Co•t• of g•n•r•Ung don•tknn• and 189xle• T¢Jt*l costs Dlrnct co•ts Cosls d gonwatiry don•lb)ns Total for 2024 937 937 937 937 Total for 2023 1.670 Page 31
ThE Inlercom Tt Notes to the Flnanclal Statements for the Year Ended 31 March 2024 (continued) 6 Expendire on charitable activitig Acth undèrtaken dlro¢tfy Actlvlty support Total oxp•nditure Pmksion of LGBT+ ccmmunrty resou& Totsl fw 2023 8e6,957 666.038 900,442 687 773 21,737 £68,514 12023.. £134,875) of th¢ thve eXtre to unrpstrktgd ¥nd £031,928 12023: £552,898) to wtr¢t8d. In addition to the exF¢ndilure an*J sto. thero a also govem8n¢¢ co$t$ of £8,579 12023.. £7,241) whth rolale dir¢cty to thrtab xtiwtl•8. S•• nc4• 7 lty fvrthw det8iS•. An •JditSonal £60 12023.. £721 relate8 to bank fw. 32
The Intercom Tntst Notes to the Flnanclal Statements for the Year Ended 31 March 2024 (continued) 7 Analysls of governance and 3upport costs Support cMts allo¢4t•d to ¢h•rttabl¢ •¢lfvltlos Prwnls Costs Staff Administration including d•pr•clallon Infonnation &4¥1# of tschnology •llocatlon Total fund8 ProvL81on ol LGBT+ communty reSrCe ABCD Tol•l for 2023 35.835 30.183 700.104 532.181 59.285 52,758 71.733 50,916 866,957 686.036 BMI• of allocatlon Ref•ronco Method of •llocatlon For InloMwn thnotY 100% of the K)curre•J For human resources based on 1lty in larms of Iwne taken For admini8lralion costs of the rLls Irulrel For pr•m5888 1C#)% of $ts incurrnd Govern•nc• co•ts funds Genernl RMtri¢t•d fund• Total funds Independent examiner fee8 Ex8minalKin of the financial Statements M8rk&tiro and puN T*)tsl lor 2024 3.780 42 3.780 4,799 4.757 3.822 4.757 Total for 2023 4,698 7,241 Paue 33
The InterGom Tt Notes to the Financial Statements for the Year Ended 31 March 2024 (contlnued) Net Incomlngloutgolng r•sourc Net ouigoing r•sources foi the year incl(th: 2024 2023 DeprecAknon offixed assets 292 292 9 Trust r•munor•tlon and oxp•n¥ Ouring the yoar tho charity madg th• fobing tron¢tlS Irust••s: Slmon Hlll (Chalrl £27512023.. £Nill of tXW1•6 *re r•imburn•d lo &. Hll (Chalrl during tho yw. No tru$tso8, nor any pernon8 connect&1 ilh th. have rKerd ramunaration frryn th? chorty durirvJ tha ar. No Iruslees hève WeNod any othor ban•fts frcm th• cherty durw the r. 10 Staff co•ts Tha aggrngslo pwol costs ware as 1(xlM: 2024 2023 3tsff co8ts durfng th• yoar ww•: W8go8 and s8Lari•s Soclal 8ecurtty Costs P8n6ion ¢08ts Other 8t8ff costs 610,076 49.772 27,396 12.860 463,956 37,831 21,755 8,639 7C,104 532,181 Th• monthty aMrrag8 number of per8on8 {inthdirq senK>r m8n4ement I18adership team) 8mploy&J by the charity during the yèar w88 as folhx8'. 2024 No 2023 SeNce ddNery 25 20 21 12023. 201 of thè ajovo empkw parli)"pthd in the D8fiwJ Cmtrbutthi Pensicw) Schomes. Conlrthknth18 to the anpknyee pensth xhemes fortho totsw £27,39612023- £21.7551. No empwe r8d emduments ol more Ihan £80.( durng Ihe yr
The Intercom Tntst Notes to tho Flnanclal Ststements for the Year Ended 31 March 2024 (continued) During th& yvr the charty made the f0knng tranwbons with key man•Jemgnl porwnngl.. K•y Manag•m8nt P•rsonel The Key Management Personel receNod rnmuner*iM d £105.47912023'. £99.436) 11 In(lepondent ?xamln•rf• vemunor 2024 2023 Examlnation of the finèncid Statements 3,780 4,099 12 Taxatlon The chwity is • rtyi8lwod char6ty •wJ IB thw•fty• exwnpt frcth taxation. 13 Tanglbl• fIX a•••ts Fumltur• and •qulpment Tothl Co•t Al 1 April23 Al 31 M•rth 2024 14,013 14,013 14.013 14,013 Lkpreclatlon Al 1 ri1 2023 Charge for the year Al 31 March 2024 13.310 292 13,310 292 Net book value Al 31 March 2024 411 411 At 31 March 2 703 703 Page 35
The InterGom Trt Notes to the Financial Ststements for the Year Ended 31 March 2024 {continuedl 14 D8btorn 2024 2023 Trade debtors Prepaymen18 other debtorB 33.889 2.293 3.oc 39.410 1,¥24 3,073 44.407 39.182 1S Cash and cash •qufvalonts 2024 2023 Ca8h on hand Cash al bank 2.Cfj5 284.850 286.715 1.311 278.153 279.464 16 Cr•dttorn: Imounts falllng du• wlthln on• yaar 2024 2023 Trade ¢raditor$ VAT grant f•pay Other cwdilor8 Accruals Dgferr&J income 6,36S 6,098 3.855 3,108 17.247 4,614 28 36,673 17 P•n•lon ond oth•r •eh•m•8 D•nnod contrlbullon ponslon sGh•m• Thè eharty operates 8 defined conlrJutton pens scheme. The pensp)n cost charge for tho year represents contributVYJ8 payabb by the charity to the scheme amounted to £27.>J6 12023 - E21.7551.
The Intsrcom Trust Notes to the Flnanclal Statements for the Year Ended 31 March 2024 {contlnu8d) 18 Fund¥ Balanc8 at 1 Aprfl 2023 Balane• It 31 March 2024 Incomlng Resources resources eXfted Tr•nsf•rs Unr•strlct•d funds Genornl unr•stt in¢iNne fu1 37.584 11.W27) (2271 118.192 Dgslgnat•d Resèrves Opon Prc4•¢t 160, 442 160,r 70.851 170.409 0,409 159,558 70.851 180,fyJO Total unr•Btrlct•d fund• 242,340 108,41S 2,336 227 278.192 R•strlGt•d lund• Big Lottery Fund Chiklren In Need FurJ Comwall Cdlege Hub Comwal Crmmunty FoUjatn - YAY Devon ICS Garfteld Weston Heth Educathin Pee Supporter8 Intorcom Tr¥Ir0 Prudence de VIlr8 Fund Kemow ICS MOJ LGBT11)VA Rwnbow Flag Awwd R&Juc1 Parental Confl- Famity Prlde Tudw Tru81 Victim Support Youro tlevon InthRe8ch Totsl r4stri¢t•d fund 333,343 33,320 (333.8n) 134,424) 120,(W) 13291 121 20,0fy) 4.158 65,187 1497) 165,210) 123.140) 3,661 23 23,139 12.872 112,870) 112,93n 193n {49,7911 {82.5191 (2.987) 12) 12,928 937 49.8CKJ 84.691 2.985 {9) 7,572 124,828 47,IK(I 20.900 4,894 1133,5781 {37.8341 (21,1031 6,125 18.748} 9.188 74,592 837,622 227 11.443 Total funds 316.932 289,635 P•Jt 37
Tho Intsrc¢xn Tn1 Notes to the Financial Statements for the Y8ar Ended 31 March 2024 (contlnuedl 8alan¢o at 1 April 2022 8alance at 31 March 2023 InmIng Rwurc•• ros0uyS o¥p•nd¢d TTansf•rs UnreBtrict8d fund• G8n•rnl Unmstrtcted Ir lund 77.150 (80.88n (5311 82,782 160.OC#) 160,000 442 Op8n Project 60.5 160,COJ 36.308 23,8C6 60,556 159.558 Tot•1 unr••trlctsd fvnds 246,850 113,458 141,243 23.275 Big Lottery Fund Childfan In Ne•d FurMI Clothwork8r8 Comwall Col*e Hub Davon ICS Gaffjekl We¥ Heakh Education P••rs SuFPOrteT8 Open Project Prudence de lor# FUNI Kgrnow ICS LGBT Consortium Helplines OJ LGBT IDVA NHS Choriti88 Together COMF Normn Fanity Charitablo Tnjst TuthJT Tru81 Victim Support Warm Spaces Young DeIn In-Reach 228 243,$77 33.320 1243.9)9) {32,095) 11,84TJ 104 1,225 20.wo 85.187 30.LYJO 20,C 165,276) (6,861) 23.139 21.970 (9,098) 12,872 23,8C6 957 {110) 123.8rAI 1201 149.8311 937 49.8 141 4.641 7.950 {4,6411 152.6501 49.950 150 5,400 15,518 6,050 121.5601 181 {1.CQl 133.3381 120,0401 14.292) 8.981 33,334 20.(KQ 4,290 11,019 Total r•strlct•d funds 93,189 .119 555.441 23.275 74,5W2 Tot•1 funds 340.039 673.57T 316,932 Pap8 38
The Intercom Trust Notes to the Flnanclal Statsments for the Year Ehded 31 March 2024 (contlnued) The specific purposes for thè fuTrJs are lo bg 8Wied are 0$ folcA¥s.' Unfesthded fvnds ¢ompri$e funds vthich the twstees are free lo use in cordanCe with the charitable ci)jective8. R889 An unrestrthd fund speufically designated to protOCt Inter¢ agoin$t bmIl¥j vulnerable to any 8hort-term fUndingaP and 18 Creat lo cover 3 months runnin9 Costs or redundancies in th8 eb8ence of other fundiwvJ. Open Project IdesvJnated from unrestricledl Within our unrestrictsd funds we have a fundiThJ pot we have designèted toward8 our Open Project whlch prdeS LGBT+ safe $pxes in schr$ acro Dwon aThJ Cornvrau. Blg Loitw F(md Tho BKJ Lottery Fund is 8 fN&-yoar restricted grant13 of 5 complete), to support Intercom's Helpllne Advocacy and Support $•r lor indmduals in need rosS Cornwall. Devon, Ptym¢>Jth and Torbay. Childran in N88d This is a three-ye8r restn'cted knd 12 of 3 compbetedl to support the wnning and stsffing costs of Young and Your$8lf. YAY. OUT Cornw1 LGBTQ+ Youth Group8. Devon ICS This NHS funding sUppts the provis ol tyjr H•1) st Advocw in Devon. Gaffield We81on Fund Thi8 onff grant 58 $w)poTra cwr Hdp. and Advw. Kèrnow ICS This NHS funding support8 the proVAhJn of our H spt and Serv in Comwall. MOJ LGBT IDVA This SLA enables us lo 8 8p•ctalot LGBT+ ONno Violonce 8ervi¢o IS81gr Rainb¢)wl in Dwon and support tho saNce in Ccrfmvall. funded by Ministry of just Ihrtyjgh T<vbay Councti. Tudor Trust This was a three-year restsicted fund13 of 3 ccrfnpleledl to sBnfftantty o)ntnbute to the coro costs of runniro the charty. Victim Support Thi8 year-onpyear grant suppthts to SUP to LGBT+ Tritbm8 of ¢rim actoss Dwon And Cornwall. This grant fr(Kn C¢wnty Cwncil supp)rtgJ us to provkle wrm space dropins over the winter. It18 complated. Page 39
The Intercom Trust
Notes to the Financial Statements for thè Year Endèd 31 March 2024
(continued)
Clothw)rker
This capital grant enabl8d u5 to fumh cu p7th offTh ¢0 ¢nsLwe a good wom• for cPants.
It 1$ now ¢omplgW.
Comwall Col*e Hub
This funding. provided by Kemth¥ ICS via Corrwal Young Pwwe, enabk88 u8 10 provide spo¢iatisl
LGBT+ youth wc
Tha Intercom Trnt Notss to the Financlal Statèmerts for the Yr Endèd 31 March 2024 {continued 20 Analys18 of not assets beiwe•n funds Totsl lund* at 31 Mar¢h 2024 Unrestrict•d funds General Oesign•tod R•stdct•d funds TangSble fixed 88sets Current assets CuTrenl Ilablitie8 13 38.717 17.247 411 325.897 36,673 123,179 19.426 104.151 108.001 Total net a88ets 166,001 19,483 289.635 Total funds at 31 March 2023 Unvestrkt•d funds General Oe¥ignat•d R•8trfctsd fund• Tang4Jlg fixed assets Currenl assels Currenl liobditieB 121 74.471 703 323.671 89.842 17.642 159.558 Total nel assets 82.782 159.558 74.592 316,932 Page 41