Company number: 08290395 Charity number: 1171817 citizens advice Citizens Advice SORT Group Ltd Group report and financial statements for year ending 31 March 2024 'ADINUBN5* 2411212024 COMPANIES HOUSE
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Citizens Advice SORT Group Ltd References and administrative information for the year ended 31 March 2024 Trustees Brenda Warrington. ChairrSOn Peter Allen, Chair of Finance. Risk and Assuran Committee Margaret Anne Bradiry Martyn Beauchamp. Chair of Transformation Commrttee signed 13th December 2024 resigned 17th December 2024 Sarah Diller Emily Allen. Chair of People Committee Alan Whiifiel David Trafford resigned 27th March 2024 Principal staff jonathan Yales, Chief Execuiive Officer Steve Hughes. Chief 0ttraty.ng Officer resigned 3(Kh November 2023 Principal address Huckletree. The Express PAJilding. 9 Great thoats StreeL Manchester. M4 SAD Company number 08290395 Charity number 1171817 Bankers Santander PLC Bridle Road, Bootle. Merseyside, L30 4GB CAF Flagstc¥)e 1st FIOLY. Clarewlle House, 26-27 oxendC Streei, LdOn, SWIY 4EL Auditors Slade & Cooper Ltd Beehive Mill, krsey Str*t. Ancoals, Manchester, M4 61G
Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2024 The trustees. who are directors for the purposes of company law. present the annual report, together with the financial statements and auditors. report of the charitable group ending 31 March 2024. About Citizens Advice SORT Group The charivs objects are to promote any charitable purpose for the public benefit by the advancement of education, the protertion and preservation of health and the relief of poverty, sickness and distres5 in particular. but without limitation. for the benefit of the community in Greater Manchester and surrounding areas. The main activities undertaken to further our charitable purposes for public benefit are to provide the advice people need for the problems that they face and improve the policies and practices that affect people's lives. Our highly trained people deliver information. advice and guidance setvices, a mixture of paid staff and volunteers. providing services predominantly in StockporL Oldham. Rochdale. and Trafford. The charity also delivers specialist lesal services in Halton. Warringron and Wirral. The trustees confirm that they have referred to the information contained in the Charity Commission's general guidance on public benefit when planning activities and setting policies and priorities for the year ahead. Who we helped in 2023124 In total, we supported 18,698 people viith simple information and advice. and 23.403 people one*to-one. by phone, email. web chat or in person with hi8h-level advice and casework. We dealt with 120,497 issues over this period with rhe biggest five i55ue areas being.. Benefits- Universal Credit Benefits & Tax Credits Oebt Utilities & communications Finantial services & capability In 2023124 the number of people turning to our service for information. advice and guidance increased cornpared to the year before and is higher, in part because of the Cost of Living Crisis. Despite a variety of Government support schemes to help people financially. people have turned to us for support in these challenging times. We've seen the highest number of web visits ever, more people are using our digital services than ever before. and we started seeing people at face-to-face appointments again. We answered more phone ca115 than ever, although we have seen demand continue to rise.
Citizens Advice SORT Group Ltd Trustees. Annual Report for the year ended 31 March 2024 Our value to society Each year. we give thousands of people the knowledge and confidence to find a way foard. We do this by providing advice. education, support. and influencing policies and practices that affecr our client5. We survey hundreds of people yearly to give us the evidence we need to measure our impact. For every £1 of charitable expenditure We deliver £31 of broader economic and social benefit We save the government and public services E4 We delivered an estimated £23 social and economic value to society Our survey results were a5 follows: Ease of access ~How easy or difficult did you find it to access the service 8Q% confirmed it was either neutral. easy or very easy to access our Seice Way forward o what extent did the service help you (o find a way forward? 86% confirmed we'd either moderatety, greatty or completely helped them find a %Yay forward Problem resolved o what extent is your problem now resolved." 75% confirmed we'd either partly. mostly or completely res0ed their problem Recommend "How likely would you be to recommend the service.- 88% confirmed they would likely or very likely recommend our seNice 6 in 10 people said they felt less stressed. depressed or anxious as a direci result of our advice Financial outcomes for the people we help For rnany people who turn to U5 for help. we look at how we can maximi5e their income by ensuring they receive all the benefits they Jre entitled to. We helped people access an extra £17m in one-off and on80in8 additional income for local people We wrote off and rescheduled £500k of debt
Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2024 Our strategy We*e recently refreshed the charity's strategy. Our vision for 2025 is that we'll help more people than ever before. This plan looks to refocus our artivity on rhree main strategic themes: Advice- we'll have met more demand across all our advice channels Sustainability - we'll have grown and diversified our business. becoming more effective and efficient in a sustainable way. CultUfe- we'll be a great place to Vrk where people perform at their best As part of our strategy, we've adopted a new client comrnitment-. It's easy to get support from us - Our services will be available when you need Ihem in a way that works for you Our service will be joined up- You'll be able to access advice quickly and easity through our different services and channels without having to repeat yourself. We'll help you find a way forward. whatever your problem We have the resources. tools and expertise to 501ve your problem. If we cant help directty. we'll signpost you or make a smooth referral to a trusted partner. You'll get the level of support you need - Whatever your sltuation. we'll take extra steps to make sure you have the best supporr for your needs. You know that we11 speak up for you - Wdl advocate for change in policy and industry practices where they make life harder for you. Our values We're different, ambitious and determined to deliver quality services to our communities. To be able to do this, we have a set of values which drive us forward and that all our colleagues champion.. We're inventive We question every idea to make it better, and we change when thirigs aren't working. We're not afraid of trying new things and learn by getting things wrong We're generous - We wmrk together. sharing knowledge and experience to solve problems. We tell it like it is and respect everyone We're responsible - We do what we say well do and we keep our promises. We remember that we work for a charity and use our resources effertively
Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2024 Equity, diversity and inclusion Equity, diversity and inclusion IEDII are at the centre of what we do. and our charity aims are grounded in EDI principles. We value and embrace the diversity of our clients and colleagues and work ro eliminate discrimination. We believe we are all equal through our shared humanity. We'll strengthen our EDI work by. Taking a social justice approach ro EDI Continuing to be an impartial charity Using our data to creare stronger. inclusive services Mainstreaming our EDI work Our funding and income generation strategy We take a collaborative and developmental approach to fundraisin& developing strategic relationships with key parrners and stakeholders. All rnanagement colleagues across the charity are responsible for identifw'ng and developin8 funding opportunities within their specrfic areas of work. Funding areas include.. Grants and commissioning Individual giving Major donor Corporate Trust and Foundation Legacy All funding application bidlno bid decisions are aligned with our mission. vision and values. Ihe Citizens Advice competition protocol. Fundraising standards information The charity does not carry out public fundraising activities.
Citizens Advice SORT Group Ltd Trustees. Annual Report for the year ended 31 March 2024 Plans for the future In-line with our srrategy. our future plans fall into three categories,. Adwce, Sustainability and Culture. We will continue to develop our people offer. making the organisation a greèt place to work and volunteer but adopting a new people strategy. We'll work to diversify our income streams with new partnership and agreements and we'll continue to push forward creating a more equitable and accessible service. Financial Review Flnanclal Position Incoming resources in the year were £3.509.238 12023.- £2.660,574). Expenditure was £3.094.780 in support . of our charitable objective512023= £2.951,3111. A surplus of £414.45812023'. £614.263 surplus) was achieved in the year. At 31 st March 2024 total fund balances were £1.472.704 Reserves Policy The trustees believe that the charity should hold financial reserves in order to ensure that the charity can continue to operate effectively and meet the needs of clients in the event of unforeseen and potentially damaging circumstances arising. Trustees consider that it is prudent to set aside Reserves equating to 4 months operating costs which is reviewed annually. It may not be possible to reserve rhi5 amount fulty every year and a lower arnount can be set by the trustees until such time as the appropriate level of reserves have been realised. As at 31 March 2024 our Unrestricted Funds freety available (free reservesl were £1.455.134 12023.. £905,467) equating to 5.6 months of total operatin8 expenditure which more than meets the policy
Citizens Advice SORT Group Ltd Trustees. Annual Report for the year ended 31 March 2024 Golngconcern The Trustees consider the charity to be a going concem. There is no immediate impact on Going Concern from rhe Defined Benefit pension scheme. Any unfunded liabilities that might arise would be ur)derwritten by the local authorities, who act a5 Guarantor. Funding is expected to continue at current levels and continued efforts for cost reducts.ons further strengthen the case for continued. sustainable seThices. Our structure. governance and management The charity is controlled by its governing document. a deed of trust and constitutes a limited company, limited by guarantee. as defined by the Companie5 Act 2006. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Arricles of Association. In the event of the company being wound up members are required to contribute an amount not exceeding £1. Trustee board Our trustee board sets the strategic vision and gives strategic direction to rhe charity- The board is committed to high governance standards and complies with the principles and prartices set out in the Charity Governance Code. Our Chief Executlve and broader leadership group are responsible for delivering the strategy and day-to-day operations. There are five formal trustee board meetings each year. The board has one board development session each year and other meetings and events to help trusrees shape the organisation's strategic direction and develop as a ream. There were no members of the Trustee Board in paid employment at Citizens Advice SORT Group. There were no eXffici0 members who served as trustee directors dvring the year.
Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2024 Committees The following committees support the trustee board in its work. Finance, risk and assurance committee The committee., Monitors and oversees the current and fiJture financial situation and associated risks Has oversight of the internal and external audit arrangements, including resourcing, review of plan5 and reports Provides scrutiny. ar)d assurance on the strategic and significant operational and compliance risks Provides assurance on required standards. and statutory and regulatory requirernents Provides oversight of governance arrangements in line with the Articles of Association Peter Allen is the Chairperson of this committee and is supported by Mags Bradbury. Alan Whitfield, Sarah Diller. People committee The committee= Oversees the development, delivery and monitoring of the organisation's people strategy Oversees. informs and scrutinises the development and implementation of an ambitious equity, diversity. inclusion and belonging strategy Leads on the recruitment and selection for appointments to the Board and committees Sets and review the annual performance and remuneratson of rhe Chief Executive and Chief Operatin8 Officer Emily Allen 15 the Chairperson of this committee and Is sUPPOrted by David Trafford. Sarah Diller and Mags Bradbury. Transformation and development committee The committee.. Provides insight to and helps develop strategy proposals for the entire board Oversees agreed, large-scale transformation programmes that support the delivery of agreed strategy and visioning objectives Acts as a sounding board and prowdes direction on key business development acriviry that impacts Champions and ensure continued focus on continuous improvement, transformation and innovation across all busine55 areas.
Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2024 Martyn Beauchamp is the Chairperson of this committee and is supported by Emity len. David Trafford and Peter Allen. Recruitment, induction and training of trustees We recruit trustee directors and comrnittee members through an open and competitive process using social media. recruitrnenr agencies. and our wider network to find talented indiwduals to provide strong leadership and experience. We11 be recruiting for new trustees over the coming year (o alight any forthcoming vacancies. Trustees and committee members receive a full indurtion. Inductions include meeting with the Chairperson and Chairpeople of committees. a meeting with all members of the leadership group and key management personnel. Inductions are tailored 10 meet individval needs and inrerests. including shadowing and visiting different services provided. Trustees and committee members are volunteers but are reimbursed for reasonable expenses. The board annually review5 trustee board composition based on skills and experience- this forms part of the trustee board's annual appraisal. Following Charity Commission guidance and the Companies Ac¢ we file an AP01 with Companies House within 14 days of the appointment of a new trustee direttor. When details on that form change, form CH01 is completed and filled with Companies House. Where a trustee dire(tor ring5, we file a TM01 form - all in line with our statutory obligations. Memberships and quality Standards We're a member of the Citizens Advice neThYork. The Membership Agreement sets out the relationship between a member of the Citizens Advice service and a local Citizens Advice. including our respective role5 and responsibilitie5- some of which are Shared. e.g. protertin& promoting and developing the Citizens Advice brand. The Agreement sets out the high-level standards for membership lincluding servicè delivery) and some precise requirements. including details of what happen5 if a local Citizens Advice breèches the Agreement. The Performance and Quality Framevdork is part of rhe Membership Agreement and sets out the standards all local Citizens Advice services rnVSt meer. The Performance Quality Framework consists of 4 parts.. Quality of advice asse55rnent conducted quarterly Client experience survey. condurted quarterty Leadership self-assessment. condurted annually People mar)agement survey. conducted annually
Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2024 The Citizens Adwce audit team check compliance with the Performance Quality Framework. The Leadership Group, remuneration and development Our Leadership Group. which incorporates our key management personnel. are responsible for delivering the trustee board's visions and for the day-to-day operation of the charity- The Key management staff who seNed during the reporting period are as follows: Chief Executive Officer. Jonathan Yates Head of Business Delivery. Aly Darwin Head of Business Services. Julian Spencer The People Committee is responsible for. under delegation from the trusiee board. the appointment. remuneration and perforrnance management of the Chief Executive Officer. The board reviewed the salaries of these key personnel roles in 2021. with external benchmarking taking place. as per the Harris Hill salary report. Risks and internal controls Our trustees are responsible for effe(tively managing risk and ensuring internal controls are in place and operating as designed. The Finance. risk and assurance committee ha5 delegated responsibility for risk and internal controls. The committee interrogates quarterly risk review5. a broader environmental review. and a quarterly summary is presented to the trustee board. Throughout the year. risk owner5 regularly reviewed operational and strategic risks to assess the likelihood. impatt and appetite for each risk. the plans for managing (hem and the adequacy of those plans. Our core risks are categorised as financial, governance. operational. external. compliance & regulation. The trustee board has an appointed risk lead who supports the Head of Business Services. This role is responsible for managing our risk strategy and environment_
Citizens Advice SORT Group Ltd Tru5tees' Annual Report for the year ended 31 March 2024 Statement of responsibilities of the trustee5 The trustees (who are also direciors of Cirizens Advice SORT Group Ltd for the purposes of company lawl are responsible for preparing the twstees. annual report and the fInarla1 slatements in accordance with applicable law and Uniied Kingdom Accwniing Starmjards Iunited Kingdom Generally Accepted Accounting Practicel. Company law requires the trustees io prepare financial statement5 for eh financial year which give a true and fair view of the state of affairs of the charitable group and of the incoming fes¢xJrces and applicaiion of resources. including the income and expenditure. of the charrtable group for that period. In preparing these financial statements. rhe trusiee5 are required to= Selett suitable accounting policie5 and then apply thern consisteni Observe the rnethods and principles in the Charifies SORP Make judgements and estimates thai are reasonable and prudent State whether applicable UK ACcnting Standards and statements of recommended practice have been followe(1. subjett to any material departures disclo and explained in the financial statements Prepare the financial sraiements on ihe going concem basis unless it is Inappropriate 10 presurne that the charity will Continue in operation The trustees are responsible for keeping proper accountirrtJ that disckjse with rea$lable accuraty at any time the financial positi of the chwitable group arKJ enable them to ensure that the financial statements comply with the Companies Aci 2W6. They are also responsible for Safeguarding the a5seis of the charitable cornpany and hence for iaking reasonable steps for the preveniicffl and deleci1 of fraud aj other irregularities. In so far as the trusrees are awa= There is no relevant audit informaticm of whth the chariiable companys auditors are unaware The trusrees have taken all steps that they (Njght to have iaken io make themselves aware of any relevant audit Information and to establish that the auditors are aware of that inf(Kmation The trustees are responsible for the MalnianCe and integrity of the corporate and financial information included on the charitablecompany'swebsite. Legislation in the United KInoM90Vemin9the preparationand dissemination of financial ststements may differ from legiyation otherjunsdiciions. Auditors Slade & Cooper Ltd were re-appointed as the charitable company's auditors during the year and have expressed their willingness io continue in that capacity. This report has been prepared in accordance Wlh Ihe provisions applicable to companies subject to the small companie5, regime of the Companies Act 20C6. The trustees. annual report has been approved by rhe trustees on and signed on their behalf by Brenda Warrington, Chairpwson
Independent Auditorfs Report to the Members and Trustees of Citizens Advlce SORT Group Ltd Opinion We have audited the financial statements of Citizens Advice SORT Group Ltd (the 'parent charitable company,) and its subsidiaries for the year ended 31 March 2024. which comprise the Consolidated Statement of Financial Activities (including the income and expenditure account), the Balance Sheets of the group and the parent charitable company. the Consolidated Statement of Cash Flows and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standard5. including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Prartice). In our opinion the financial statements- give a true and fair view of the state of the group's and charitable company's affairs as at 31 March 2024, and of the group's incoming resources and application of resources, including its income and expenditure. for the year then ended- have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice- and have been prepared in accordance with the requirements of the Companies Act 2006 and the Charitie5 Act 2011. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) {ISAs (UK)) and applicable law. Our responsibilitie5 under those standards are further described in the Auditorfs responsibilities for the audit of the financial statement5 section of our report. We are independent of the group and charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK. including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these quireMentS. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basi5 for our opinion. Conclusions relatin9 to going concern In auditing the financial statements, we have conduded that the trustees. use of the going concem basis of accounting in the preparation of the financial ststements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that. individually or collertivelyi may cast significant doubt on the group's or parent charitable company's ability to continue a5 a going concern for a period of at least twelve months from when the financial statements are avthorised for i55ue. Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report. other information The trustees are responsible for the other information. The other infom)ation comprises the information included in the trustees. annual report. other than the financial statements and our auditorfs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit of the financial ststements. our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial ststements or a 12
material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work Undertaken in the course of the audit: the information given in the trustees. report (incorporating the dirertors, report) for the financial year for which the financial statements are prepared is consistent with the financial 5tatement5' and the directors. report has been prepared in accordance vlith applicable legal requirements. Matters on which we are required to report by exception In the light of our knowledge and understanding of the group and parent charitable company and its environment obtained in the course of the audit. we have not identified material misstatements in the directors, report. We have nothing to report in respect of the followin9 matters in relation to which the Companies Act 2006 and the Charities Act 2011 requires us to report to you if. iri our opinion.. adequate accounting records have not been kept by the parent charitable companyi or returns adequate for our audit have not been received from branches not visited by us. or the parent charitable company's financial statements are not in agreement with the accounting records and retums: or certain disclosures of directors. remuneration specified by law are not made.. or we have not received all the infomation and explanations we require for our audit- or the trustees were not entitled to prepare the financial statements in accordance with the small companies. regime and take advantage of the small companies. exemptions in preparing the directors. report. Responslbilities of trustees A5 explained more fvlly in the trustees. sPonSibl11t1es statement set out on page 11. the trustees (who are also the direttors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free frorn material mi55tatement. whether due to fraud or error. In preparing the financial statements. the trustees are responsible for assessing the group's and parent charitable cornpany's ability to continue as a going concem, disclosing. as applicable. matters related to going concern and using the going concem basis of accounting unless the trustees either intend to liquidate the group or parent charitable company or to cease operations, or have no realistic alternative but to do 50. Auditor's responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstaternent. whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of a55urance, but is not a guarantee that an audit conducted in accordance with ISAS {UKI will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in 13
the aggregate. they could asonablY be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilitie5. Qutlined above, to detect material misstatements in respect of irregularities. including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud is detailed below.. enquiry of management and those charged with governance around actual and potential litigation and claims. enouiry of the charity's staff, management and those charged with govemance to identify any instances of non-compliance with laws and regulations. reviewing minutes of meetings of those charged with govemance. reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable laws and regulations. uditing the risk of management override of controls, including through testing journal entries and other adj'ustments for appropriatenes5, and evaluating the business rationale of significant transactions outside the normal course of business. Because of the inherent limitations of an audit. there 15 a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements. as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error. as fraud involves intentional concealment. forgery. collusion. omission or misrepresentation. A further description of our SponSibl11t1eS is available on the Financlal Reporting Council's website at.. auditorsres onsibilities. This description fomis part of our auditor'5 report. Use of our report This report is made solely to the charitable company's members, as a bodyi in accordance with Chapter 3 of Part 16 of the Companies Act 2006 and to the charitable company's trustees, as a bodyi in accordance with Part 4 of the Charities {Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable company's Members and its trustees those matters we are required to state to them in an audilor's report and for no other purpose. To the fullest extenl permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body. for our audit work, for thi5 report. or for the opinions we have fom)ed. Christy Yun Hing Lau FCCA DChA CTA Senior Statutory Auditor for and on behalf of Slade & Cooper Lirnited Statutory Auditors Beehive Mill Jersey Street Manchester M4 6JG 23 December 2024 Slade & Cooper Limited is eligible to art as an auditor in temis of section 1212 of the Companie5 Act 2006 14
CITIZENS ADVICE SORT GROUP LTD CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024 (INCLUDING INCOME ANO EXPE1401TURE ACCOUND Unrestrictèd Funds RestrSct•d Fund$ Total 2024 Total 2023 Not• In¢ome from: DoTh4tiorts & l&Jac$ 475 47S 4.1L Charitabk %tivitre5 Ade and Infomati 1,727.286 1.639.442 3.366.728 2.606,429 Otherirrorr 135.414 135,414 42,344 Investm1 income 6.621 6.621 7.695 TOTAL IMCIXE 1,869.796 1.639.442 3.509.238 2.660.574 EXPENDMJRE ON charitab activlti•s Athice and Informatic 1.452.113 1.642.667 3.094.780 2.951.311 TOTAL EXPENOtruRE 1.452.113 1.642.667 3.094.780 2.951.311 NET INCOMEI IEXPENIXTVREI. n gains1110ssesl 417.683 {3.2251 414.458 {290,737} rial galIs) cn dekn&J b&)efilFeM stheme )5,000 NET INCOMEI IEXPENLYWREI 417.683 {3.2251 414.458 614,263 Transfw5 Bewn FLmd5 57.941 157.9411 NET IAOVEMENT IN FUNDS 475.624 161.1661 414,458 614,263 Reconci1Satlon olFunds FuTrJs fxoughtfoMarO at 1 A. )IfJ 979.510 78,736 1.058.246 443,983 Fund$ c¥riod forrfd 31 ltsch 2024 1.455.134 17.570 1.472.704 1,058.246 A cc#Mparative Siatemenl of Financial Activilies is four in NotÈ 3 The Statèment of Financial Aclivities Indje5 all gains and losses reeconi$ed in thg year. l of thè Charity's a¢tivilies den've from conlinLng operations. ActiVitS of CrtLzen$ A(fvice Oldh8m arhy Citizens Advice Rdale have been transferred to the pant ¢h•ty sse note 25. 15
cITeNs ADVICÉ SORT GROUP LTD 8ALANCE SHEET AS AT 31 MARCH 2024 Th• Group 2024 Th• Chty 2024 2023 2023 FIXED ASSETS T8fvJiN& sets 15 74.043 74.043 GURREMT ASSETS Deblars Cuff8ni Ass81 Invesknents Cash al bank aryj wi hwd 18 19 214.281 170.(XMI 1.261.936 1.646.217 189.219 295.883 170.C 1.160.3M 1.646.217 327.230 917.0) 1.1.239 150.121 477.351 CREDITORS: knounts falllng wlthln ono 1173.5131 1122.0361 1173.5131 122.8701 NET CURRENT ASSETS 1.472.704 984.203 .472.704 454.481 CREDITORS: Amount$ lalllno alter one y•ar N•t Ass•ts Èxcluthng D•fin•d 8•nefft P•nsioTr 1.472.704 1.058.246 1.472.7 454.481 Dgfined benpfitpensKn SCIne assell Iwrfityl TOTAL NET AS$ 1.472.704 1.058.246 1.472.704 454.481 FUNDS R25kncted InC(e Unrestricted Incne Genera fund De51waled fLmd PensrI Restt¥e 21 17.510 17.570 78.736 21 21 21 1.455.134 979.510 1.455.134 375.745 TOTAL FUNDS 21 1.4n.7D¢ I.1)SB246 1.472,704 454.481 Th8 rtes ty) paye$ 18. 35 lomi pwt of11 Th8sè 8¢WLmtS 8r8 ptepwed w) aCcinCe S[81 of part 1s011 Comp#n5 Pt 20 rtL81inll to sm811 cwFonies no Bfend8 Warrin role-. Chatr of Tru81ees on 12th Decernber 2024 (parR*Stratt0Tr .' cl25 lEaNy&WaIeS)
ITIZENS ADVICE SORT GROUP LTD CONSOLIDATED STATEMENT OF CASH FLOWS YEAR ENDED 31 MARCH 2024 2024 2023 Cash flows from opr•bng xtivities Net in¢Qml(ExpEndrturelbrihe period 414.458 614.Z63 A$t•d for.. DÈptetiètith)charyè Videntel¢¥n reffit5fr0mh51rnen 17.6951 Pen5N)Thxhprnefin?nreco 12 22.1 penSKJThS¢rne knKec05r 22 P¢nSH)ThStrnÈ (8ainllloss Decrea5elllnueasel indebtLWS 19D5.rwi {1&(621 214.374 DÈcra5È11intreal inturrent a55et In¥E5rment5 19 iix).rxA)I IDeueo5ellincreaseincreditors 51.477 1103.69SI Net cash flow8 from operatlng actlvltb•s Cash flow5 from l0v¢511ng acttvities i7dends inre514 renr5frofftlnby#rms 164.Z52 IL05.2451 621 7.695 Tan8iblefixed ametsdisposals 74.043 fiowslr¢¥n in¥estyrya(ikrfties 7.695 NEt irKroas¢lloue3sel Inasb G4SheWkniS 344.916 {97.S501 Cash arnlcash Equr¥•knts•l J April 2023 917.020 l.Q14570 Cash I¢1$h EqU1nf5¥f 31M4rch IOZ4 1.261.936 917.02Q All ofthe¢ash IlrNJsarede[Ed frDrn carriedout cwsAthe Oldharn&id Citlttns ¥jhleShaV¢knn tsan5trred totP* parenrtsrity.%% nOte2S 17
CITIZENS ADWCE SORT GROUP LTD NOTES TO THE FINW4CIAL STATEMENTS FOR THE Y&4R ENDED 31 IAARCH 2024 The 8¢ctyJntiNJ ptikGi2s adDpleJ.jWents8rwJ key3c4wce5 ofe51wTrffj urK2thrtyin thè Th8 finat)¢Fal swements have wewed in ALXtyJrt¥vJ aNJ Rewi¥KJ Ch8ribeS." Statsmi of Re¢LxnmErtd Prackn to charit5 thevaccounts in xcordance 1th kne FThncial Repting sId aFvkable in the UK and the Reputh of Ir IFRS 1021. second ethbon- October2019 (chalib SORP {FRS 10211. Ih Frkif1 Re)J St•ndwd appkatrje in Ihe UK¥d Rewth of li¥d IFRS 1021 and the ¢ryThp3r•s kt 2W6 arrtl Ihe Generaly Attep Accothiliry PFau¢e. Cibzens AdvKe SORT Group Ltd Meets def•b Lrfa benefftenltyunder FRS102. Assets d kbililies are Inibally recoanised al h15torical cost value unless01heI5e slated e relevant acGoUnn9 note. Al the end of the pervJd l%Yooflhe ¢TharWs subswars ¢ea5ed to tr•Je. Thwek¥ethey have bn dud in tht$8 $ialoThen oth a i¥ak bas. b Gmup fln•rbC1 stal•mrts The crJnSrJa1ed finaroal Str1nts iwmle staleTrfjI ¢rnpanyal •lltili•s (Inud9 Sp1 w¢poS• Othities) tylhÈ wp lits subsithawsl. L hiev8d where the goup has ¢he b) govwn Ihe of an eNtySO &s lo¢bl8kn benerrfs from rfs ¥ClMIS. The results ofsubsidiarre5 acquired ar the y we knjed total comprehen Mome fvn elfqctsve date 0facqL¥tiOn arKF up io ibe effethe da Ofé1. as approp1te using arxountiry KieS cor4St5tent IhKe ofthe parersL stknenl5. ¢ PrptIOn ofth• On goihy ¢orKem b&gi8 The Iwsiees th81 there are ro m•8rK¥ unc8rt•ri (¥rAy 8$ 8 gtyn9 CC¥tem. In Ihe ap1¢8 of the Ch81ilrfs 8¢Crts r)k(J tsTrwe¥ we 10 me Judgw> e¥bmes and 88¥umpti$ ¥brt the Catt9 amcu)t $s8e atmy that We not r8• apparent from other sources. The estsmaied atyy 8SSLxraw ** based oty e5bfflates. The estimate5 arY as5wnplKW are L¥yoJ b25is. Revi5Vmto accwnling estimates are recogri5ed In the perh in Ihe e51wnates a re¥ed here the aftt5 only Ihat periud, or in Ihe periL¥J oflhp i•v15K and fUre wvjts the Iqvi5> aftecls bolh current ar lulures r. that have a svJniTrcant risk 0fU5¥19 a maleria adwmenl tr) Ilciyry aii*wrtdas8ets a liabilities the next rewrtsrKJ period.
ciTrzeNS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 d Inc( lrn¢om¥ is re¢trJni$ed when ihe ch3fity has eneM@t0 the fid$. wyperforrn3re crThlions allached lo the ilgrnl51 of IrKoffle ha¥e been mei it LS probabl¢ that rocw¥odarKI the 8mour be measured rdkitrAy Income frc¥p Ihe goveinment and other worts. recognrsed when the chanty has the entillement to Ihe I$. ai¢a¢hed ty) the 9rants have been me( il 1$ FMobJk thatts in¢<¥N b8 Can be measuwed relatly dgfwed. Fcr legacies, enli1ment is takon as th• w1wort IYatsi ¥th fv ¢hty sare th81 ihB probate ha5 been wted. the e5tste has been fffii5ed 8rn1 h&$ be made byit ext((5) to the chaity that a d1r[th Is re¢tyved Iw estate. Receipt of a •CY. in or in part. 15 only conSered probalAè 4%tten Ihp can t meaSLYed rebarj tharity has been nobfied ofthe oxecLrtots to rne a dI4rtNrt. Whefe W$ have beeTr r1 10 e charity. or the tharity ol the ganDng of ihe wate. arwj L¥rfen8 frx wcme ieccgnthon have nol en ma. then the 1098cyi$ trtaiel as a ta55 ar¥1 (bSdO rf malenal. In¢tyne re¢ewed in 8dv8rfe sptchled N5 drrd theuiiwiJ Ic f8¢(gfMIK)n ate rrt. • Don•d ¥•r¥ke$ fadllts Donat80 profes$itr)al seNce5 aryj thnated rkneS are recDJnised as income then the chth has over I& iiem, anycon¢Jibons associated thedcfiaied rtun have been mei the recMol onomi¢ Ther fyom ihe use by the charity of the rtem s probth thaiecorA)mK ter(an measured rBliabiy. In wth Ihe Chanbe5 SORP IFRS 102). genera is not ¢ow$ed". refer Its il Irusiees. report lor mcrt #rfOrmatic abrArtlh•r17mkn. On receipt. dmaleo protessK)n81 ser$ dMaied ffare recowtsed the ba515 allhe value of the grft lo the ¢harity whth is the smf1 the eharity have been lopayto obla orfatylitses 0few1vant IhB open m¥keL' a wespwdirg Ihen recoqntsed in tr exkThJitwB the pewvJd of re£ert Ilnt¢rest rrf¢i¥•b Inlereston funds on tyekwit is ¥bii8n receiYdNeand the amr•Jnt can be rneasured ielhiNy ty the th9rify: INS 1$ rwm8ltyvrth tyobfieaiw of b)e or payat4e ty the Bank. g Fund a¢¢ounllng Vnresiricled funds are a¥ailat4e 10 5wd on acm1 thaihxther anyflthe wrptsges olth¥ity. OesvJn8ied funds are unrestr¢ied fund$ oflh2 chartywtKh the thffjtees ve de3 81 thtyr discretion to sei aside lo use for a specifK purpose Rgstrrled fr$ are which lia5 awe tr• be sLWywd fry pw&xd8rareas oflhe ¢hartys work or r( specthc kvo¢ts r)ery undertaken chafity. 19
CITIZENS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEPAENTS FOR ThE YEAR ENDED 31 MARCH 2024 h Expondirn and trrocover4bkn VAT Expendure is recogrmxd or¢e a lor slve ¢trnak8 ¥ P8ment w a thvd paty. il is Probab that s•iUorn•nt %Yil b• requi tho otty ¢4n m88sw8d rdbly. Eynditure is ac¢ounied an ac(yuals basis has dassrfd utvJ8r fathngs 8gmaie kn 811 ¢ts81 r818ied to thtr ¢aiem. Where the Costs be directy atknbuted its pjr heading5 they have been alLKaled loaGbVrf orb a ba515 C¢tentl Ihe use of resources. l Allocation of governance costs Govwnan¢& co$ inciLt eosis oflbe tyeparabon orst31Y accr, the Lwts or trustee ffleelrvjs and ihe cost of any legal ad¥r totrJslee5 on Gtrrr CtstiAlI matter5. j Operallng 1gw$ Operating kas95 are Iho It0 a5sots. arKllhe n5ks aTrJ reward5 alursh iemain the lessN. Renlal clwge5 chwon a straWtsI basi5 wm oflhe k T¥n91b flxed assets In¢lvidual O¥ed 8s88ts costiw £20CK) C in£#t tC•Pl8knd 8tr4J51d (frfBr the esbmaitd useful e¢l)rth INes as Its$". Freetrvj bJihr#J Leasèho larnl Prowrty improvem8nls Fixlwes. and 84Ui5Y)W4 10% stra4N1i lo33% $trJhl14 l Fl¥od ass 1•¥•8lm•nts InYeslfflen15 in quoted equity instnJnenls are rn&xud al vakn. Chrys fail Yau2 are rè¢oyn¢sed in Ihp Sratemgnlof ktiviti. m Oebtor5 Trade ¥rKY otrw debtors are re¢oJniseO 8t after anyv•Ye ¢5QX¥ff offered. Prepayments are valuwj 81 the amtyJrt WeP8wJ 01 )ytrJe ¢J&. CutyentAss¢t Investfflents Culrenl a55el Investments. knich ConSt olfixe&tum clhEr trnen ilh malurthos ttwn rmntrs. are roc0W00 atC05L The50 in¥e51monts I1 foT srt-teTh purposes and are Thil sutr4edto sbjnikant chrys in • Cwh •tth• bank in hand Cash al Ihe bank and cash ki the hHnd incbjdos cash SI10rM h3Ny INukl in¥estrMnts wlha SIrtm8turityol three nwihs or ss date ofacqulsllk ¢Ythelep)y"i ¢Y accLxJni. p Cr•ditots And provisions and pro¥i$i¢ns ate recwtsed th Ihe tharity has a Fyeseni obfg•lAJn r8sutt(ty from past eventthal probaYresUtt In ihe trwsler offisTth lo a third p•tyand the due the obJaI)n rAn be measured or eslvrAted re1K¥b C¥yitCKs and art recogni%ed at ther seivernenl 3rncoJnt aftei fu Ytrath L15ctyJnts due.
CITIZENS ADTrACE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 q Flnandal Instruments The ch•rity onty has fwnctal a55elS •YJ ola kind IhatqU8hfy as b8s¢fAwwal Instruffnts B8St fiwial ¥libaly reLwrttsI altrarty1 sthewenoy measured aithe1fMnI valuewilh the ex¢epbrffj ofb are subswWy measured ai 8mwb58d c051 u5WV th8 tffecth terest rnet1. rpenslan ¢•$f oth• post0fi1 b•nDfrfs Defined b•n•fft p•n$lrJn pl•n The company recowrses a definRd n81 peThSK asselu&aWin baShRt a¥ lh• net total ofthe presenl value olils ob1vJai Ihe frdw value of r4an a65ets oltiich the oUwabtsn5 are to tx setyed. A defi benefft IlitY is measured on a d15counted kYe5entva basi a late delefftined ty referKe 10 market al Ihe rwbf¥ dale of IW ass onlylo the exleni thaltr Sur ts re¢overaWeerfJrll¥ough r•Ju¢ed in the tLrfsJre or Ihwb tfur$1Tr the pl>). Changes in Ihe nddefined tnefit as5etw 1k1[ty arf>r¥Jlmm emr40 ser¥ic• a iecogTh5ed in irKome Dr expendilure as o service cost Whe It 8•ViGes sn the cwrem pewd anrj as a pa51 serwce coslthere it rfJ•tes to 5ervice5 [)d$. Costs to Flan wtstnxbtsi5. in Ilw CUr. In[881 Is dèiÉryrinèd bYmuMkSlvj nBidthd benefrt Sat• tyth ¢WX11&. tdh as aerMined at the slart of the rep1 ptnL. tsliryj xcounl ofany thanyes the nel deed ben8fj1 lility p21iod as ¥ resth and benefrt Nel inteTe5t reC¢XJned in inc(KM CY O•ftMd Corthibution p•nslon plan contri10nS lo def cwlntwtim rkn are re¢0 8$ * expenseil Ihe rerifyy inTwlith th8 ieLqled Service is provKled PrepaKI ccrtribubms are iecoJThsed as an asset to the eAWt that tho prepayment I1 fu1U pa• rm a cash [Luk$. 2. Lggal $tOlU$ +)f lh• Chw4ty tharityi5 a crmnpany limited byguwanlee re9Stertrl In EngTr# Wales and has rx) shwe capital. In Ihe evenl ofthe charity wound up. th• res¢01 th• guawte8i5 £1 per Thwrnber ofthe chanty. The reg5tered offir addressi5 dtsdos*J pè¥ 1 21
CITIZENS ADVICE SORT GROUP LTD 3. COMPARATIVE CONSOUDATED STATEMENT OF ANANCIAL ACTNMES FOR THE YEAR ENDED 31 MARCH 2023 (INCLUDING INcoMe AND EXPENDITURE ACCOUNTI Fund5 Funds Total 2023 ID¢ome from: YwN$&legaw$ 4,1( 4.106 eathts.es IrlL¥m 1.435.035 1.171.391 2,.429 42.344 7,695 7.695 TOTAL INCOME 1.489.180 1.171.394 2.660.574 EXPEN[URE ON Charflable 1.765.881 1,185.430 2.9S1.311 TOTAL EXPEIXJffURE 1,765.881 1.185.430 2.951.311 NET IIICOMEIIEXPENDrriiiEI. W¢w• MI gansffllosges) 1276.7011 114.0361 I2.737) Pthorial gthoc65lcdeffftd b8fft IET INCCthIWIEXPENDrrl1 114.0361 614.263 T MOVEMENTIN FUNDS 114.0361 614.263 nrilkntion of Fwnds Funds i*9h119[d ai 1 Awd 351.211 92.772 443.983 Fynds fornwd 31 Ilarth 2023 979510 78.738 1.058.246
CIMZENS ADVICE SORT GROUP LTD P40TES TO TIIE F114ANCIAL STATEMEFITS FOR THE VEAR ENOEO 31 MARCH 2Q24 4. In¢•m• from Oomtions WNI Lega Totsl 2023 Funds 2024 Funds OonJns 475 475 4,106 4.106 Tola¢ 475 475 4.10$ 5. Income Ch•ralI A¢1bl Totsl 2023 Fw Funds 20 Fund5 Fundvr AUK 4SA93 45.293 21.276 39.999 2.7QJ 31.125 Èv& L 8[5th Gas En9y TN$t Cze5 Wornl tèns Bury BL4ton crtizpns AdvKeCoven citiznsAdc• East Lantastr crfti•nsMvice Greater Mcrsttr CrtitrnSYt Hull& Ea¥RhYh crflzensmvÈ Martelster Citrn¥AdvKe Naiion-CosLdLh Cibzen$Ad¥¢ Maln- Ewgy CiliLensAd¥Ke Nain- io CJ•n Cibzgn$AdYKfr N?n- PWS clen$Ady NaIn-(hr CAbzensAdvKe maln-yrl1thin 8yS0OEty ¢ibz•nsAd¥ Stheffidj Energy Sawng Tiusi GM Poverty AclKJn Legal Agency Lon4on aouathnl London a Ouathant-Sm¥ Mtrknrs 112T6 21.176 21176 31.125 49.OT9 7.717 49.079 7.717 19.678 19M78 15.In) 27.651 23.745 ZJ.745 338.11)J 3U.IIK) 340.747 340.747 35.79S 19.668 27.651 338.658 316.$17 559 17.Z50 338. 318J17 3S.196 19.68 17.YA) 4.116 408.416 41.9)) 19.9691 161. 161.906 19.gBS1 60,749 eo.749 s5.sis 49.896 177.BJS 55.515 49.656 171.836 48.354 48.354 275 275.380 31,f412 hesw CyCoJnr jhY Sdeffjsr6 Soc4th NatrX)al EnÈrgy •L Nal LotleryCc¢rmJMyFthl NHS Oldharn 31.8)2 315 375 14.047 14.047 18.01S 12Z.455 20.l 20.(K4) 10.01S 122.4SS 118.9 118.639 CldNyrn MelrooMThe0r+WCn(1.1amgr¥rf P8Mine Caro PO$R Sws Pure lonovaLThs Ro¢h¢a Foothjank 343.2rxi 343.2C•J 37.516 37.$46 30MtsJ 19.IPg" 26.733 31.136 26.n3 31.1 17.472 252.9)2 19.Q25 17.472 16.roj 320.3e4 16,000 320.384 4,5r 24.(k25 0¢ale Uèiiopc4&n BoioJgh CL4md. giant Shw& Crown PabCoLryl StkP Fotsdbank metrOln 8orough CM&l. Re StkpL M&trolIan 8oiowh C>1. M4mgr Z4.D25 265.C 2W.OTr) 2w,or St¢ettotd Foodbank metrrtan 8rywuh C•JKI The H•adley Trnsi TiatfoTd Fwdbjnk Trattsrd Ueti£orf Borrw CvJrd 1.325 15.OCQ 6.294 1Y,750 27.970 172.2$0 1n2&) 154.7%> 286 1.7272e6 1.639.442 3.366.728 1.43S,03S 1,171J94 2,,429
ClIENs ADVICE SORT GROUP LTD MOTES TO THE FINW¢LAL STATEIIENTS FOR THE YENJI ENDeo 31 IIACH 2024 6. OthAf Incom• FuTrJs 2024 FLmts Funds 2023 135.414 IJS.414 42.344 42.3M Toia 42.344 42.544 7. knVestnn1 kncorne Fund5 2¢24 FufKIs 2023 fjZ1 621 6.621 I. $1$ of Exp4nthiur•4m ChaYiiabl• Acti11$ Fur5 2024 & inlprrnaiion Lhtcl costs Grtnt5 IrKte 91 1.127.794 1273.fj49 1401.442 15J 15.390 a49,? 1721 3.317 1S.IX12 1B.713 1.612.667 4•94.7•0 Ttst•l Costs Costs 95.181 658.225 Prlor y•¥ Furn FuTht5 Dirert coy 1.364.W W.767 25.607 25.6D7 387J54 XS.962 047.216 Z4.731 SupptsrtC4{SS•iWJwl 1.765.181 1.185.430 2.951.311 SY).148 97.(W 647316
. nalysi5 oIGrdnts pa11
w4n 15.390 15.390 1•.090 18.890 Totsl 2023 25.107 3•2•9 T•1 X24 T•1 Prvfilondi¥xxW 127AIO ¢Xrdtity L•S4t. 64.425 gJ.514 21.9 Fees
ctTIZENS AOVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 11. Staff costs Staffc0515 dunro IhE os t.. Totsl 2024 Toi•l 2023 Way$ & Salle5 soc?1 SecuntyCost5 pens Costs Terrinalion palS 2J07.169 187.275 2.031.175 174.018 2,562.480 1322.9DS On• EmF4oyee has ernpkn benefhs W.iV) oThY E70.IM iwl2023". 11 Tht averaye nufflberofslaff emplo>Yd thrn9the pertsl 10312021" 931 The koy Ma9MlIp$r$LY ofthe th¥nty Ihe trteS and the Ch1 Exwive. total employetr ofttw key marw9eFw per¥Md of the ttontywe £9430912023" £1514 which also iludeS a Chiel Operatrg ¢Jifurl 12. Tru$tee RemTatIon en5•S. and related p•trn8actlor E104 r8inknLYSad lor Tru51ee travd relale•J inthe )wr{2023.' P41 tr3nSacbC qntwqd into tytt charity. irKluthry w•th8S. thJr•vJ the . {2023". Nil) There aro no dwaivJns troffl relaluj a wrsJe ¢Lw of• d no resiricied ¢Jnabons reLited PartS. 13. Gov•rnmwt Grants Total 2024 Total 2023 Oklh8rn tra Rochdale Cour¢d Stackport Cou1 Trafford 418.21(1 269.974 265.5(*) 172.250 1.125.924 343.2 336.384 2W).394 155.036 1.125.014 25
CITIZENS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 AIACH 2024 14. Corporatlon tsx The charityis 8TrJ ChaKAw3 dPwt 11 ofthe C(wraticfi Tax Aci 2010 or Se¢Dw 256 of the Tatity) of Chèfge8ble Ganskl 1992 kn the eAtsII th&iiiw we lo charrfable objects. No lax have arisen in lh& charity. 1& Flx¢d assets: tanoble assets Fffwh•ld L•n9 Pixtyrns fittings at The Group valuallon Cost Al 1 Aprl 20tJ Addon$ SPQ5aL 110,CrfJO 15.(th) 120,741 299,6U (110.ts>J} 11S.(th) 153.gJ31 {120.7411 1299.644) At 31 M81th 2024 lJepreda¥on Al 1 April 2023 Charge fol Ihe DIsp05ats At 31 Marth 2024 120,741 225,601 150.9571 153.9)31 (120.7411 1225.6011 Ne¢ &o•l¢ V•1 Al 31 Mar¢h 2024 At 31 M4rth 2023 S9.043 15.CO) 74.043 Al fixèo a$s6ts wer&disKtsad kwK#J. tr sth d* B) The Crtty The chwllyd not 4rby fixqd a1541 Ihp end
CITIZENS ADVICE SORT GROUP LTO NOTES TO THE FINANCIAL STATEMEPITS FOR THE YEAR ENDEO 31 MARCH 2024 16. Subsidlary Undwtakln9 company Ws 1Lh)% ol the ¥0lry rts ollts fdkmw curynio5 rp Ideficitl forth• Total tywhy Ch•r6ty Reglsievtd offiE• Cib2èn$ Ath¢8 Cthm Ltd 02165(I $19868 EngLind & Wak5 163,4041 cthzens knice ROchda Lld 701212 EngTrd & 1540.3621 defi(al i Ciiizwts knce CZ8ry5 R($ •xwJes the tratth orfal fvts •Ji of ts respec6 chwiles. T 17. PareNt Charhy 124 2023 Gr05s Inc8 exclLKJ¥)g trnn51erTed fTom Funds tran51Èrr8d in fr
CITIZENS ADVKE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IAARCH 2024 1& D•btor8 Thg ¢harlty 2024 2024 Tiaoe d8btors Amounts wed bygiwp wthrlakir otherdebltys Prep8yfflBnls - A¢¢wed 71.0S2 71.052 81.e 14.9)7 168.B47 47.523 8.973 6.7x1 35 101289 47.523 95.571 101.289 214.281 189219 327.230 19. C•Jrr•rt A8S•t Inv•stmert 2024 2024 Bank Dep05h5 wlh a mabjrty olwer than 3 mrth$ kss 12 months 170.IX(I 170.IMI 170.C 170.IOJ 20. Creditors.. knounts faIrj wItn on• y•ar The Gr( The Chthty 2024 2023 2023 Yr Ci¢ditors Taxaknn and soual secuntyc0515 Penon credilDr 35.391 87.781 16.720 6b.J37 35.391 87.781 15. 14.L*4) 4.725 31.616 29.206 14,( 4.725 31.616 5.736 Drferred Ir$ Other Cr¢ditus nls ¢0 ythjp urtden8kirKJ5 173.513 172.0 173.513 22.870
ClnZENS ADWeE SORT GROUP LTD NOTES TO THE FINl¢lL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 21. Funds Bakn¢• 1 Komin9 ¢Wns 31 Th• Group Unrnstrlcted fvn415: GenÈral D9Th1$d FndS 979.510 1A69,796 {1.452.113) 5T.941 1.455.134 Totsl unwtri¢t•¢l lunds 979.510 1.796 {1,452,113) 57,941 1.455.134 Restrl¢ted Funds.. 8nnniOrn L(t Bnb$h G¥$ Energy Trt Ciloens AthKe Nation. Helplo Cla¥ Advice NatIo- MAPS 8nIGrts EDWgYSJvg Twst London & QL4drani. Sm Mete(5 London & Qwdrani. Warrn Trafford Mxmillan Carter gJpport Natknnpj LclleryComrMnty Fwxl Pur• InM¥atth Rochdd¢ Foodbank siockport FbArth streiffrtd Foodbank Tralwd F¥ 21.276 121.2761 IS42601 1338.1(X)I {282.8081 {15.3W? {420.4161 (55.5151 {48.351) r275.380) {18.015) (16.733) 131.138) (41.9B9) 11225) P7J70) 1.739 33e,1 340,747 IST.9411 11221 15.831 408.416 515 2F5.M 1a.01S 2S.133 31.138 41.989 1.325 27.970 Tolal r¢$trf¢t•d fvnds 7&n6 1.639.442 {1.642.fj64 1ST.9411 17,570 Tot¥1 funds .¢J94.780 1.472,704 n¢• l (hrtgoh Bl•h¢• 31 12023 Res¢teS {Losesl Tvnxlr# IArth 2024 The Ch•rlty UTrrestrf¢ted funds: GènÈral Fthds De9¢ Funds Pww¢n reserve 375.745 2.473.550 (1.I52.1WLI 57.941 1.155.134 375.745 2.473.550 11.452.102) 57.Y11 1.455.134 Ro8tri¢ted Fund8- nnirytw Lcal Gas ED9rwTt cli8r Ad¥Ke NatMal- to ckn citen5 AdvKe Nalhjnal. IIIPS Cli1 Grdnts Energy Sa¥ir8 Tr1 LonLkn & [adI&M- Smart Meters London & cadIa)I-wairn cmllan Cancu SuppNi NatyJnAI LollèryCrxnmunbyFw Pure knnovaknons Ilochdalo Foo¥Jb3nk siockp)rtFotslb8n streifard FOlbal Trafford 21.278 39.999 8.100 340.746 P1.2761 (38.2601 I338.1) a2.$) 15.3W) 1420.416) 5.515) (48.354) {275.380) (18.015) (26.733) (31.138) {41.989) 11.325) (27.970) 1.T39 157.941) 11.221 15M31 408.416 S515 48.354 275.3 18.015 26.733 31.138 41.$89 1.325 27.970 Total ro$lrf¢t•d 78.736 1.W9.441 (1.642.fj66Tr 157,9411 17.$70 Total lunds 454.481 4.112.991 3.094.768 1.472704
CITIZENS AOVKE SORT GROUP LTD NOTES TO THE FINANCIAL STATEhlENTS FOR THE YEAR ENOEO 31 PAARCH 2024 21. Funds Icont.) lance 31 112022 R•soLWtsS Rs5 ILoss•sl Trardars Pl•reh 2023 Thè Group UnroStrlet8d fvnd5'. General Funds Degnaled FUWJS PonS)n re5¢rvo Tolal unrnstrict•d lunds I.1.5)) 21.7 831.000 351.211 1.489.180 11.691.081) 21.681 121.681) 979.5JO 74.r {1.765,a811 5.1 905.¢)X) 1.489.1aO 979,510 R•5trict8d Fund5'. Brinninglon Bvj Local CZ0nS Adwtè M&lIon- fo Q Cibzgns Avice MalwJD- IWS CIIMI Gran15 Energy Saviry Trust Macrnillan Canc¢1 Support Putt IDMvalions Stockport Foodbank Tr¥florO F()k LoThS)n & OU1. Smart Mete LoknTh & Quattst- W4mi Trtyfvd Traffoid M•tropdan Bor¢9 rfi- Wintsr Resi1rKe 21.276 338.658 316.517 121.2761 1338.6581 40.829 130.2881 1149.9MI 1177.8361 119.0291 {24.025) 161. 1TT.836 19.029 24.025 12.Ci)O S5.515 55.515 149.6561 51.943 151.9431 Total re8trlet8d funds 91772 1.171.394 11.185.4YII 76.736 Total funds 443.983 2.6.$74 2.1.311 1.058.246 l•nGe 31 (Loss•s} Tran5f•rs Ilarch 2ts2J Th• ¢hèrfty un18stCted lunds: Genera Funds DÈslw8led Funds Pension reserye 1262.696) 375.745 Total unre8tdd•d fuDd5 I3.411) IZR6961 375.745 Rostrlcte¢ Funds- BriDD9t0 By Local citSle• NatirAnd- Hdp to aakn Cthens Athicv MNPS Enewy Savir¥J Trust Macmillan tscer $jIrt Pure InnovatK)r Traftcrfd Food London & avadrani- Sm k4ws London & Quadrant- Waim Traffof Fuèl oobl Inialatfve WiDler ResiierKe 1338.6581 316.517 161. 142.227 1149.gjal 1142.2271 12.lJ)D 16.2941 55.515 4.454 55.515 14.454) 11.221 12.5611 Total re5tri¢tsd fvDds 1.042.675 I.539) 7B.736 Totsi funds 3.411 1.226.635 454.481 Traffcrfd M8C. Fud Oetl Inliatt w75 a Rtricted fund IrarthrTed SORT zubsllwy c11¢e Tralftr¢J. The frJno b¥¢• al A4¥r¢h 23 vms v Grtyjp Cli*)tlkns
crrizENS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 21. Funds Iwni.) N•m• •lFunLI LOE EnergyadvKe fvjr peOe in. rKal risk ol. tiantial hardthp rne their energy needs I maDagB oyJ5tsthrW 5wxI. educakn and rasirg awarene55 of èdiish Gas Enwgy Trust Athice NaIDTr. tol)aMn To •M8 ofury•1 Crpdit Ces mèe a dawn Funthry Sjr to Fxe debt alv ClierTrl fyants Enwgy Swn9 Tru i)th•m. R¢xkdar•l Trafford. Foodbank Rochda e ftydnbofthe RL>tsyJa Fofyjbank Foodbank strkP Foodb8nk streiiord Foodb3Th Trnfford LondcATr & (kndrani. Smart Meiws Loryjw & lkndRnl. Warm Traifcfd Macmillan Carws NatKnal LcdteryCoTrmurMtyFwd Pure lMrfvatn$ rrafford motror.¥Th B¢xov9h c1. Winter ReIlence 31
CITIZENS ADVICE SORT GROUP LTD MOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 22. Ernploy•8 88n•fit Obll9at•o Dqfin•d bqnqfit 6Ghqm• The pensb?n 5th8rn8 ¥¥olatle om staff th lh8 empklent of ID l$t Ay"d 2005 LS the Greater Manchester PtnsK)n Fund {GMPFI. This seh•kne is a defined bw8fft (final sabryl Schh 1$ by thg Local Authuty on bEhalfol all Ihe ¢ffilriLwbng bothes to Ihe I. Al tsf Ir FuryYs assets t (j bul the 14•bhbeS ol &ach cthJtinQ boty are a5$essed aUtyeV three ytars by an indepthl xtuary. In acGudarKÈwh FRS102 a rwt has b There k% no immethate impact on Ihe ¢ce a5 pensbm scheme v& unhkety lo tr3gw a (essa e¥enl in th2 Shortto medium wm. kny nded &abi&oes thal may arise be by th¢ kncal authffjhJ wil act as gu8rantc. Therefr)re. arty wÉk 10 the comp8ThyK8 M1 8rY miD9ated. Ciizen$Advu SORT Ltd 1 ¢oniinut to fflonitorlho risk. Dwng the yewth8 Schomes ttrwtwty wtwJstyheld In 2 of the IOkJham aThl RLxhdale Citi2ens A(fvi¢èlwwa ¢ty)sed 8 2 w sthem8$ v4•t8 th• SORT This h¥pened on 1st Decefflber 2023. Tbe new SLvnes ¢¢ynws8 ora >#¢bYe Ifi eath. Pw year 0)nparaVe$ are shown lor the yi sthemes they do not representkne ¢JpenirKJ of the new sth#he has 8n apening positrOTh frf 1st Decerner 2023. Bolh the Gwrenl year and rornparabve refiect the v4van usry X¢tyJfbting bas6 88 wuired under FRS102. D&5pkn the actu lable5 5hLWry a 5L¥Fkn wo 14ve rtwr¥sed Ifi I1 S1 a r¥1 balance. in accordance ¥wlh para 28.22ofFRS102. aswe (kn nDt leveal anysUus as ¢>sL)wJ recoverab. Mar 2024 Mar-23 F8ifv8lL of pkgn a$seL esent va¢ Off9 obfwtkins 97B.I 3.994.1 I166.(? 13.484.(th1 212.( 510.(0) Th• amounts r•cogrMsgd in Ihe slatOI(lncI xmes a5 ICkn.. 151 2023- 31si U8r2024 2023 FinarKe cost Ser¥iGe c051 Actuali41 Igain5Plosse5 15.Cl)01 51( 11.415.CWI 113.CWI 19.CQOI 11.341.WOI Change5 inthe &west yue of the dthed benafft t4atW 8rt as 1st Oec 2023- 31sl Mar4 Mw20rJ Dfjfinfjd b8wfft oblwjatk Cwrefii sw¥8 ¢OSt Cwtribubons by 5thm&K1PW¢s Bènefits pd Inieresl c051 Changes in deMoph ¥s$umplw) Other experience Change$ in fin•ici SZ.CK¥J (96.CWI 131.(XK) 11. 15.(IX)I 12.[ 1s.co)I 39.( (1.412.(o)I 766.(NX 3.484.LK 32
CITIZENS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENOED 31 MARCH 2024 21 Employe• Benefft Obligations l¢onLI Chanp5 n Ihe lawye olthe Se assets xeas fdh75 1st Dec 2023. 31si Mar X>24 2023 olstheme assets Inlere$t inrome CoThlrityJbons Contrit¥Jlions bystheme Benefils paid Oiher Expenence Relum on plan assets 4.057.1)) 109.m) 16.0 I96.C3 193.CWI pi.cwi 978.C 3.994.f ThB rnzijr categories ofschem• assets a5 a per• oftcé* 5chBm• assets are asfDIcws".
J2 Equioes Bonds Property Cash 67% Is% 15% Prinrypal 8thwial assumpiotys the bofw¢e shetlai& (Expressed as ¥wJ8$1.' 24 Discount rale Future sary incna5q5 Fulure pens inGr&ues 4.75% 3.55% 2.75% Monalty raies". Cuiteni penser& al 65- ffl&e Curroni penswJner5 al 65- fem Fulure pn5e[S al 65- male Fulure pensioryeT3 al 6S- lemale 1&3 24.2 21.7 2&0 21.2 £509641 The PènsTh scheme$ 8¥¥iLgtAe to $taff crmrj iiiÈ thaity after 31SI M8rth 2r¥)S wedefined conlribulvJn schemes. admin&ttre(l ¢n behalfdthe ¢hwity by NEST. Tts Cha$ r6 ? of 3%. The £mrAwes centribvtitri 18t8 i v¥iatrAo subJg¢t to the ¢onthjti EmPmettirj At Wt thg minimum Aulo Enment % reqL*ed. 33
CITIZENS ADWCE SORT GROUP LTD NOTES TO THE F114AN¢IAL STATEMENTS FOR THE YEAR ENDED 31 MRCH 2024 23. knalysi$ ol yroup n•t 45s0ts ten fvnds Tv Curr•nt f•pO9 pwl•d 7gie red assels Fi¥ed asset inyeslments nel current a$sdslllkAtrxlitsesl Cr&¥itoys M( than )r 1.455.1 17.570 1.472.704 IMSS.134 17.5TO 1.472.701 Pv•¥lou$ rwortlftg T9ibl8 fLY80 8$8ets FrAed asse¢ eStMents nei ¢ufféni ¥sseW(1tljS> Crndthrs morè ont ytar 743 tyJ5.467 ?1.7J Total 979510 7&736 24. Operatlng lease Thfr grwp's lotal futur minimurn l&aso pa>wts under Th)n<e c•wknJ IEa5ts as fr¥eaL of the IrAkMno perirYs'. Less Ihan one year One rwe >s over fwe years 74.ln 186.6 The chaiitys Iota lulure minwnum knepa>Thents urKlpr l•x•s is as fth)ws lor exh ofll IdbJwin9 periods.. Les$ on8 year One to five years over fve years 74m 186.691
CITIZENS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 25. Post b•laN¢e she•t •v•nts CilYL8n$ Advice Ok1h (Company nurnber 021653. charAy Thnber $1986BI Citen5 Advice Rochdale Icompany nun)ef 02332284. chaiity number 701212} both cornpanies were dissolved via vdunt2ry Striktroff M 8th Odober 2024 trKJth removed from the Central Regisler ol Charities on 25th October 2024 A resolutM)n was passed by the btsard of Irustees on 2711)3r2024. Following the translot ofthe Defined B8n8fil pens schemes. from 8nbbes into Ihe parent ¢nbty, there was no longer any need forthe Subsidiar5. It re501ved Ih81 - all lan9iatAe a5sests of Ihe Company be transferred lo Ihe PanI Cwpany c4ympany on 31si March 2024 - 811 arnntS standing to Ihe credrf of Ihe ¢onww in bank accounts be tran518wred to th8 parant company . all liatyillts of Ihe C¢ynpany be IranSleed to the parenl conyny - lh• eompany operation5 ceas8 at 23'.59 31 March 2024 35