Reglstgred Charity Number: 1171718
Charitable Incorporated Organlsatlon
TIDAL FAMILY SUPPORT
TRUSTEES ANNUAL REPORT AND
RECEIPTS AND PAYMENTS ACCOUNT
FOR THE 13 MONTH PERIOD ENDED
31 AUGUST 2025

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
CONTENTS
PAGE
Trustees. Annual Report
Independent Accountants Report
Receipts and Payments Account
Statement of Assets and Liabilities

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
TRUSTEES, ANNUAL REPORT
REFERENCE AND ADMINISTRATION DETAILS
The principal address of the charity is:
Roman House, Rink Road, Ryde, Isle of Wight, P033 1 LP
Names of the trustees who managed the charity during the year were=
Trustees:
Leigh Ryan (Chairl (resigned October 2025)
Christopher O'Neil (Appointed October 20251
Catherine Cousins
Sharon Armitage
Helen Smallwood (Secretary)
Charity Name- Tidal
Website.. www.tidalfamil
su
ort.or
.uk
OBJECTIVES
The chaiitable objectives of the charity as set out in the constitution are..
1. To ensure safe contact be￿een children and their non-resident parent and where applicable extended family.
Both in the ￿ntre and the wider community.
2. To provide support services for parents going through separation and divorce, by offering tools and solutions
to manage the difFicult transitions that accompany divorce and separation and where possible reduce the
need lo go to court.
3. To implement the Correct poli￿S and procedures as outlined by our Accrediting Body. The National
Association of Child Contact Centres INACCCI as we are an enhanced accredited member, the sole one on
the Island.
4. Our contact seNices aims are to promote beneficial relationships bebNeen sibling groups, or children and their
adult relatives. Whilst miligaling risks relating to their parents, mental health problems, drug and alcohol
misuse and learning difficulties. Without our service such contact would not be possible or affordable localty.
We have considerable experien￿ promoting Contact for children who have experienced trauma as
consequence of exposure to domestic abuse within their family.
Our trustees have a direct impact on the charity and perform a multitude of tasks that benefit the well-run centre and
the families. These include overall control of finances and working closely with the centre manager to ensure best
practice.

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
TRUSTEES, ANNUAL REPORT Icontinugd)
STRUCTURE. GOVERNANCE AND MANAGEMENT
The Charity is registered as a Charitable Incorporated Organisation (CIO) under charity number 1171718 and was
registered with the Charity Commission on 21 February 2017.
The daY-t￿daY running of the centre is operationally managed by Melanie Lewis with Carla Larkin Cook forming an
experienced senior leadership team.
The Centre Manager Melanie Lewis reports on a regular basis directly to the Chair of Trustees and work5 alongside
the Treasurer to manage cash flow.
The colleagues are131.7.2512 full time paid, 6 part time paid and 11 volunteers. Recruitment of trustees when
required is through local nebNorking and professional recommendation. The trustees are responsible for the overall
plan of the year, encapsulating both finances and business methods.
ACTIVITIES AND ACHIEVEMENTS
As our value lo the community and the quality of the services we provide ha5 been recognised on the Island we have
taken on contracts with the IWCC and Barnardo's.
6511/0 of our parents using Tidal Family Support have substance misuse issues, we support these families to have safe
contact with their childlchildren in the Cenlre, wilhoul our Centre these contacts would not have taken place.
80010 of the parents we support have been identified as having multiple and complex needs.
56010 of our parents have eXperIen￿d or are experiencing Domestic Abuse, the impact of DrugslAlcohol misuse on the
family and or suffer poor mental health.
We are also able to offer families wrap around services in addition to the already established ¢onlact services, these
are..
Parenting support sessions
Counselling sessions for parents
Cost of Living support and where necessary sign posting to other support services
This allows families to access multiple services in one place and prevents them from having to tell their story to multiple
different support agencies. Building trust and rapport with our families has broken down barriers, enabling us to have a
direct impact on their emotional wellbeing.
A new partnership with Isle of Wight College has been made and Tidal are hosting 4 students for 6 months bet￿een
Jan-June on an annual basis. The students are T Level 3 year 1 and the purpose of this is. for them to gain an
understanding of a contact centre, the impact of separation and the factors that are taken into account within family
court.
We utilise our Chamber of Commerce membership on the Isle of Wight, which allows us to explore corporate welfare
sponsorship, primarily through services. An example of this is the preferential terms we are continuing to receive from
businesses including Wlghlfibre and PC Consultants.

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
TRUSTEES, ANNUAL REPORT (contlnued)
PLANS FOR FUTURE PERIODS
Tidal Family Support continues to take on more projects that are funded by IVVCC and other public agencies. FoGusing
on delivering Core services ensures that Tidal can meet objectives of key contracts and grants.
One of the key objectives for the following year will be to find fvrther funding after the National Lottery funding comes
to an end. Catherine's skills and expertise will be ulilised to source and apply.
Tidal are exploring the use of a CRM (Customer Relationship Management tool) as the charity continues to grow in
the number of families il provides support to. The benefit of this also allows for improved time management when
producing reports from data captured whilst inputting onlo what would be a central database.
FINANCIAL REVIEW AND RESERVES POLICY
As our major grant funding works on years beginning 1 September, the Charity has extended ils accounting year end
so that in future the accounts will match the reporting periods of our major fundets. The charity had income of £225.896
in the 13 - month period {2024 - year £158,328) and this represents the first year of a 3 - year funding period by The
National Lottery. The charity generated a deficit of £9,139 in the period (2024- year surplus of £7,0161- The deficit is
largety timing of the receipt of grants on projects.
Many of the grants are restricted and this is refiecled on the notes at the end of these accounts. We are grateful lo all
our funders who make the work of the Charity possible.
Al 31 August 2025, Tidal Family Support CIO had c105ing fvnds of £38,166 on unrestricted funds and £15,342 on
restricted funds. The restricted funds reflected a deficit as the additional month's slafFing costs were refleeled in this
period. The chanty's free reserves are the level of unrestricted reseNes.
Building on last yearfs financial improvement, focus on collecting fees has also allowed Tidal to redltce debtors,
particularly from a number of Local Authorities for whom a service has already been provided.
A price increase was implemented and effective from the 1* April 2025, to mitigate risk from other rising costs, for
example wages and Nl Contributions.
Tidal are Currently through the first year of funding from the three extra years of Lottery funding beyond the initial 2-
year period from The National Lottery.
Referrals ¢ontinue to increase year on year and Tidal remain the only enhanced NACCC centre on the Island and
being named in private law court orders 8UPPOrts the longevity that the centre needs to remain successfully
operational. Al the same time a recruitment drive for additional volunteer stsff is continuing. The improved
management processes have been designed to support both grant applications and facilitate reporting retums to
funders.
In conclusion lo the report, the charity continues lo provide a vital service to the Isle of Wight and we look forward to
continuing the wnning and development of the charity.
Dated

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
INDEPENDENT ACCOUNTANTS, REPORT TO THE TRUSTEES OF TIDAL FAMILY SUPPORT CIO
I report lo the charity trustees on ry examination of the receipts and payments accounts of the charity for the period
ended 31 August 2025, which are set out on pages 5 to 7.
Re8pon$lbllltles and basis of report
As the charity's trustees you are responsible for the P￿paratIon of the accounts in accordance with the requirements of
the Ch8ri1ies Act 2011 {'Ihe ACYI. I report in respect of my examination of the charity's aceounls carried out under section
145 of the Act and in carrying out my examination I have ft)Ilowed all the applicable Directions given by the Charity
Commission under section 14515llbl of the Act.
Independent examingr's statement
I have completed my examination. I confirm that no material mallers have come to my attention in connection with the
examination giving me cause to believe that in any material respect..
accounting records were not kept in respect of the charity as required by section 130 of the Act., or
2. the accounts do not a¢¢ord with those records.
I have no concem5 and have come across no other matters in connection with the examination lowhich attention should
be drawn in this report to enable a proper understanding of the accounts to be reached.
Kevin R Cooper BA FCA DChA
For and on behalf of
Moore Isouthl LLP
Chartered Accountants
9 StJohn's Place
Newport
Isle of Wight
P030 1LH
Dated 29

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
RECEIPTS AND PAYMENTS ACCOUNT
Total
Total
Unrestrlcted Rostricted Period Unrestrlcted Restricted Year
Funds
Funds
end¢d
Funds
Funds
ended
31 August 31 August 31 August 31 July
31 July 31 July
2025
2025
2025
2024
2024
2024
RECEIPTS Ilncome)
Grants and donatlons
Individuals
Corporates & Charities
Grants
200
315
200
315
131500
2,332
2,380
2,332
2,380
128 750
3.265
128,750
132,015
Income from Charitable
Activlties
Supervised and supported
contact fees
Handover and referrals
Counselling
Room Hire
Insuran￿ claim
Other activities
Loan for heating costs
9,462
63.544
73,006
76,332
5,253
130
76,332
5,253
130
51,687
4,633
220
1,010
28.557
6,231
51,687
4,633
220
1,010
28,557
6,231
2,527
500
84,742
2,527
500
84,742
92,338
92,338
TOTAL RECEIPTS
88,007
128,750
216,757
101,800
63.544 165,3M
PAYMENTS (Expgnditurel
Fundralslng
Fundraising expenses
Direct Charitable Actlvltles
Centre staff costs and contractor
cosls
Activity costs
Purchases
Training
Rent I lease of Centre
Additional rent due lo fiooding
Rates
Repairs and maintenance of Centre
Equipment purchases
Establishment costs. heat and light
Travel and accomrrndation
Motor and vehicle expenses
18,727
135,275
2,971
154,002
2,971
22,699
560
397
454
12,000
14,040
35
4,599
13,149
2,114
104
61,711
259
624
84,410
819
1,021
454
12,000
14,040
35
4,787
13,149
2,114
1,500
3,628
19,500
3,628
19,500
1,344
2,231
885
2,195
1,344
2,231
886
3,095
836
188
900
836
1,396
C￿d
58,369
140,982
199,351
70.151
64,178 134.329

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
RECEIPTS AND PAYMENTS ACCOUNT {continued...I
Total
Total
Unrestricted Restricted Perlod Unrestricted Restricted Year
Funds
Funds
ended
Funds
Funds
ended
31 August 31 August 31 August 31 July
2025
31 July 31 July
2025
2025
2024
2024
2024
Bllwd
58,369
140,982
199,351
70.151
64,178 134,329
Support Costs
Telephone and IT costs
Insuran
Bank and card charges
Memberships and subscriptions
Advertising and promotion
Other expenditure
Bookkeeping
Professional fees
Loan repayment
2.237
4.250
2,237
4.250
1,840
2,938
10
3.054
1,995
3,945
1,440
1,287
1,840
2,938
10
3,054
1,995
4,058
1,440
1,287
1,334
4,572
5,351
1.521
1.334
4.572
5.351
1,521
113
19,265
19,265
16,509
113
16,622
Govemance
Accountancy
Legal and professional
3,306
3,306
2.742
2,742
TOTAL PAYMENTS
84.914
140,982
225,896
94,037
64,291 158,328
NET SURPLUSI{DEFICITI
OF INCOME OVER EXPENSES
3,093
(12,2321
19,1391
7,763
1747)
7,016
Transfer be￿een funds
Cash funds at 1 August 2024
Cash funds at 31 August 2025
38,166
15,342
53,508
35,073
27,574
62,647

TIDAL FAMILY SUPPORT CIO
RECEIPTS AND PAYMENTS ACCOUNT FOR THE PERIOD ENDED 31 AUGUST 2025
STATEMENT OF ASSETS AND LIABILITIES
Unrestrictod Restrfcted
Unrestrlcted Restricted
Funds
Fund8
At
Funds
Funds
At
31 August 31 August 31 August 31 July
31 July 31 July
2025
2025
2025
2024
2024
2024
BANK AND CASH FUNDS
Bank accounts
Cash in hand
38,026
140
15,342
53,368
140
33,854
27.574
61,428
38,166
15,342
53,508
35,073
27.574
62,647
OTHER ASSETS
Contact fees due
10,235
10,235
12.170
12,170
OTHER LIABILITIES
Supplier accounts due
Accruals
333
333
442
442
3,033
3,033
2,992
2,992
The client has leasing commitments in respect of the Tidal Family Support building in Ryde, Isle of Wight, and in respect
of a vehicle contract
RESTRICTED FUNDS
2025 Fund Movement
Blfimd
Income Expendlture
Clfwd
The National Lottery
HIWCF
Woodward Trust
MOJ
26,387
1,187
120,000
5,000
1,250
{133,825)
14,657)
{1,250)
12.562
1.530
Total restricted funds
27,574
128,750
1140,982)
15,342
All of the above restrtcted grant funding is towards the main activities of the Charity in support of staffing costs, and
activity costs for families and their support.
These receipts and payment accounts were approved by the Trustees and signed on their behalf.
Signed..
Name..
Dated..
Trustee