## ANNUAL REPORT 

## **For the period of 20.06.2022 to 19.06.2023** 

## Introduction 

1. TLC was founded in July 2013, by Leanne Targett-Parker, a family barrister, in response to the Legal Aid, Sentencing and Punishment of Offenders Act 2012 (LASPO), which ended much of the legal aid provided  to  persons  within,  among  other  areas,  the  family  law arena.  In January 2017, TLC was granted charitable status. 

2. Temple Legal Centre (TLC) is a charitable incorporated organisation (CIO) (charity registration number 1171331 registered on 26.01.2017) with the following objectives: 

   - a. To promote, for the public benefit, the sound administration of the law particularly, though not exclusively, by providing legal advice and assistance in family matters to individuals who are unable to secure such services from their own resources; and 

   - b. To  provide,  for  the  benefit  of  the  public,  assistance  through conciliation and mediation for families whose relationships appear to be breaking down, and where such relationships have already broken down, to advise and help in the settlement of differences or potential differences over associated matters such as custody and access to children, and other family matters. 



## Head Ofce/Venues 

3. From  2013-2017,  TLC  was  based  at  10KBW  Chambers  in  Inner Temple, London.  In 2017, TLC moved to The Honourable Society of Inner Temple (Inner Temple), London.  In early 2018, the Benchers of Inner Temple voted to provide TLC with a home in perpetuity. From 2019, due to Inner Temple’s building work, TLC held clinics at Lincoln’s Inn and Middle Temple both in London.  From November 2019, TLC also held clinics at 7HS in Liverpool.  In late March 2020, when the pandemic struck, TLC become an online service to ensure that  services  remained  available.   From  September  2021,  TLC joined forces with Spire Chambers based in Leeds, which not only provides  a base for TLC in the Northeast but members of Spire provide legal advice at the weekly clinics.  Therefore, TLC is now based in London, Liverpool and Leeds. 

4. At  the  end of  the  pandemic  restrictions,  the  trustees  agreed to maintain  TLC  as  an  online  service  (appointments  via  Zoom  or telephone), which enables TLC to provide a national service – having a base in Leeds has extended TLC’s geographical reach with clients having a base in the North East if any face-to-face appointments are considered more  appropriate.  Therefore,  TLC has a face-to-face reach in the North West, North East and London as well as having a national reach remotely. 

5. TLC had aimed to extend its reach in 2022-2023, however this was not realised due to the focus on appointing new trustees, which has been achieved.  TLC will actively seek to extend its reach further around England & Wales.  The plan being to have in the next 2 years a base in each of the 6 legal circuits in England & Wales. 

6. By TLC remaining as an online service, either telephone or video platform, as well as providing a face-to-face service when required, has enabled TLC to offer services from more advisors, to accommodate the needs of the clients individually and to a wider 



geographical area.  By being online, TLC is able to provide services to clients with childcare and/or caring responsibilities, those who are particularly vulnerable and unable to travel either due to mental or physical disabilities or those who find it difficult to travel to clinics due  to work  commitments.  It is clear that an online  service  is providing a more convenient and beneficial service for TLC’s clients. However, the online service and any need to hold in person sessions is  regularly  reviewed  and  often  on  a  case-by-case  basis  by  the Director. 

7. In the relevant period, TLC has reviewed whether reverting to a face-to-face service would be more accessible to clients especially those  whose  first  language  is  not  English,  who  are  particularly vulnerable,  or  who  would  just  prefer  face-to-face  appointments. There have been no enquiries from clients indicating that they are unable to attend an appointment unless it is face-to-face.  However, if any enquiry were made for a face-to-face appointment, it would be facilitated in London, Liverpool or Leeds – the most convenient for the client.  By further extending the geographical reach of TLC will also assist clients requiring a face-to-face meeting. 

## Personnel 

8. The  patrons,  trustees,  advisors  and  volunteers  are  dedicated individuals who give up their own time to support and assist TLC. The  Chair,  on  behalf  of  TLC, wishes  to  thank  them all  for  their dedication, time and support. 

## _Patrons_ 

9. TLC has 2 patrons; Baroness Elizabeth Butler-Sloss GBC, PC as its legal patron and Gillian Anderson as its non-legal patron. 

## _Trustees_ 

10. The trustees of TLC (unremunerated) in the relevant period 

are: 

- Leanne Targett-Parker (Chair and Treasurer); 



   - Karina Fleet; 

   - Michael Edwards; and 

   - Celestine Greenwood. 

11. Trustees are recruited through websites and personal recruitment by the existing trustees. 

12. TLC  is  concerned  –  as  are  many  charities  –  with  the recruitment process and is aware that the current board, despite the 2 new trustees, remains small.  An objective within 2023-2024, is to recruit at least 3 more trustees with appropriate skills particularly financial so that the Chair is not both the Chair and the Treasurer. At the first trustees meeting of the new year (15.07.2023), the main objective  was  recruitment.   Therefore,  there  remains  a  constant campaign to recruit new trustees with a wide bank of skills. 

13. Full trustee meetings are quarterly (March, June, September and December) with an AGM annually (January).  Due to the size of the Board of Trustees, all issues and discussions are covered by all trustees including the representation panel, which was previously considered by Leanne Targett-Parker and James Holmes.  This will be further reviewed once new trustees have been appointed.  All meetings are convened remotely due to the geographic spread of the trustees. 

## _Director_ 

14. TLC has a director, Andrew Brown[1] , who  was paid on hourly contract of services basis (the only paid person within TLC).  In July 2020, due to funding issues, Andrew Brown agreed to continue as TLC’s director but on a voluntary basis.  Since July 2020, Andrew runs  the  clinics  and  TLC  -  donating  the  same  hours  as  he  was previously paid for. 

> 1 Andrew Brown was appointed interim director in July 2018.  As set out in the annual return for 2018-2019, Andrew Brown is Leanne Targett-Parker’s husband.  This was disclosed at the meeting when Andrew was appointed interim director. 



15. TLC is immensely grateful for his dedication and hard work. 

16. A programme of further recruitment and for funding for TLC to be able to pay for a director and/or an assistant is now in place. This is particularly pertinent for alternative ‘staff’ to continue with TLC’s service when Andrew is on annual leave as currently this is not available therefore limiting the sessions convened. 

## _Advisors_ 

17. All advisors are unremunerated. 

18. All advisors are qualified solicitors or barristers experienced in family law. 

19. Advisors provide the legal advice to clients on a weekly basis, supported by volunteers and the Director. 

20. In the relevant period, TLC had 16 advisors providing weekly advice sessions[2] . 

21. TLC  is  immensely  grateful  to  all  advisors  who  give  their precious time freely to support TLC.  Without them, TLC would only be able to function with a very limited service. 

22. Further recruitment of advisors is ongoing.  The premise being the  more  advisors  available  the  less  onerous  the  commitment, which should be an incentive to new advisors when everyone’s free time is so precious. 

23. There is a distinct shortage of advisors who are able to advise on  financial  matters  or  on  both  children  and  financial  matters causing a burden to the ones who are able to offer this advice or 

2 This has not been recorded previously but will on an ongoing basis. 



alternatively, clients have to wait a longer period for a session to obtain the most relevant advice. 

## _Volunteers_ 

14. All volunteers are unremunerated. 

15. All  volunteers  are  persons  interested  in  the  law  and  in particular family law.  They are students, paralegals, trainees or pupils. 

16. The volunteers attend each clinic supporting an advisor by taking notes of the instructions provided and advice given, researching relevant forms, information or legal issues and other assistance required by either the advisor or the Director.  Save for attending  the  clinics,  the  volunteers  do  not  interface  with  the clients.  Permission is always sought from the client that they are consent for the volunteer to attend the session guaranteeing the same client confidentiality as the advisor gives. 

17. TLC provides hands on training and mentoring to its volunteers including reviews of the clinics where unusual or complex issues are raised.  TLC is proud of the number of volunteers who wish to assist the clinics and hopes that this mentoring programme can develop and expand attracting and assisting lawyers in training. 

18. In  the  relevant  period,  there  were  19  volunteers  assisting TLC[3] . 

## Banking 

   19. TLC banks with Lloyds Bank (Account number 27364568 sort code 30-99-15) and has done so since 15.01.2018.  The signatory is Leanne Targett-Parker as the Chair and Treasurer.  As James Holmes has resigned as a trustee there is a vacancy for Vice-Chair.  Once 

- 3 This has not been recorded previously but will on an ongoing basis. 



this appointment has been made in Autumn 2023, the Vice-Chair will be an additional signatory and the banking mandate varied. Once a trustee has been appointed and elected as the Treasurer, Leanne  Targett-Parker  will  be  replaced  by  the  Treasurer  as  a signatory to the bank account. 

20. Online banking is used.  In February 2020, a debit card for Leanne Targett-Parker was applied for.  James Holmes also had a card, which has now been cancelled.    There is no overdraft facility and TLC has no debts. 

## Funding 

21. Funding is from individual donations and grants. 

22. Stage 2/3 of the grant from the Eleanor Rathbone Trust of £2,000 was received on 16.08.2022. 

23. The accounts set out how this funding has been spent (see Annex 2). 

24. The  balance  of  TLC’s  bank account as  at 19.06.2023,  was £2,281.74.  TLC does not have a savings account or investments due to the low balances in the bank account and the need to make payments on a monthly basis for disbursements. 

25. TLC  is  insured  for  professional  indemnity  insurance  with AdviceUK.  TLC is a member of AdviceUK[4] . 

26. TLC is registered and fully paid up with the ICO[5] . 

27. TLC is exceptionally proud that it managed financially throughout the period of the pandemic and beyond without a loss of service to its clients – new and existing.  The trustees considered 

> 4 https://portal.adviceuk.org.uk/s/searchdirectory?id=a2n4J0000002KtY 

> 5 https://ico.org.uk/ESDWebPages/Entry/ZA459307 



that this was a major achievement for TLC in the circumstances and all involved with TLC should be proud of their contributions. 

28. Funding is the joint most important issue, along with trustee recruitment, for 2023/2024. 

## Website 

29. The  website  designed  and  activated  in  2021,  continues  to work highly effectively however requires some updating including the new trustees and photos.  A review was undertaken this year to ensure that the website is meeting new and existing clients’ needs. It is considered currently that it is. 

30. However, clients without access to or the ability to access the internet or have other vulnerabilities preventing them accessing the online application form are supported by the Director.  Assistance is provided by phone or in person (though rare) to assist with the application process.  TLC does everything it can to enable all clients, whatever  their  skills,  resources  and  position  to  access  advice through TLC. 

## Clinics 

31. Before,  throughout  and  post-pandemic,  TLC  has  provided weekly clinics to ensure that the service has been uninterrupted. 

32. All clinics are held on Monday evenings from 6pm to 9pm with each client being given an appointment for 30 minutes.  No ‘turn-up’ clinic is run as this is technically impossible (unlike pre-pandemic when  clinics  were  face-to-face)  and  ensures  that  all  clients  are appropriately  advised  especially  as  TLC  has  some  advisors  who advise  on  financial  issues  and  others  who  advise  on  children matters.  There are only a small number of advisers who advise on both practice areas.  Without triaging the clients and booking them 



onto the correct session, clients could attend and not be provided with  adequate  advice,  which  is  too  stressful  for  the  clients  to contemplate. 

33. Each client spends up to 30 minutes with an advisor to give instructions and be provided with advice.  This advice can take the form of supporting and advising on upcoming hearings, advising on and assisting with applications, assisting with responding to documents either from the other party/ies and/or court orders and general advice for potential situations such as relationships ending, how issues such as finances and the children are resolved without resulting to court proceedings.  Further appointments are offered on a necessary and proportionate basis. 

34. If it is the case that the client is failing to action advice given and the sessions are repeating previous advice, then a review will be  undertaken  by  the  advisor  and  the  Director  on  that  client’s request for a further appointment.  Although there is a policy of providing  up  to  3  sessions  to  a  client,  this  is  undertaken  on  a pragmatic basis and often more sessions are provided due to the need and/or vulnerability of the client.  This is especially important when there are protracted court proceedings and the client needs to be taken through each stage step-by-step rather than being advised on the whole process in one go.  It would not be possible to do this in  30  minutes  and  it  is  unlikely  to  assist  the  client  as  the advice/guidance would be out of context and without the direction of the next stage and therefore not necessarily applicable and could be confusing for the client. 

35. Clients  are  referred  to  TLC  from  other  agencies  such  as Support  Through  Court,  Citizens’  Advice,  other  legal  advice/law centres, court publicity and through the website/internet.  TLC aims to increase its visibility in 2023/2024. 



   36. In the relevant period, TLC held 33[6] sessions, a slight decrease on the previous year of 5.7%.  However the period of 2021/2022 was  an  exceptional  year  with  an  increase  of  66%  on  the  year 2020/2021.   The period  2021/2022  also included the addition of TLC’s expansion to Leeds with Spire Chambers in September 2021. Further, May 2023 had 3 Bank Holidays all falling on a Monday when TLC holds its clinics impacting the number of clinics that could be held.  TLC closes in the major holiday periods including Christmas, Easter and 5 weeks over the summer holiday due to the availability of advisors and the Director. 

   37. TLC is not concerned with this slight decrease in the number of clinics and anticipates that with the plan of expansion into the remaining 3 legal circuits and the recruitment of an administrator will increase sessions in 2023/2024. 

   38. The division of clinics between the regions is as follows: a. London 39 sessions; 

      - b. Liverpool 34 sessions; and 

      - c. Leeds 41 sessions. 

   39. During  those  33  sessions  114  clients  were  provided  with advice.  This is a decrease of 29 clients/20% in clients from the period of 2021/2022[7] .  Further monitoring will be undertaken on this decrease however in light of more clients seeking advice on divorce and financial matters and the reduction of advisors who have the experience to advice on divorce and financial matters has decreased.  For 2023/2024, TLC is aiming to increase the available advisors who have skills to advise on divorce and financial matters to meet the needs of potential clients and to ensure that a relevant advisor is available on a more regular basis to meet the needs of potential clients who have sought support from TLC at late notice. 

- 6 In 2020/2021 TLC held 21 sessions and in 2021/2022 held 35 sessions. 7 In 2021/2022 TLC saw 143 clients and in 2020/2021 TLC saw 154 clients 



TLC  is  hoping  with  all  the  other  improvements  of  its  service  ie geographically,  skill  set  of  advisors  and  increased  advisors  that 2023/2024 will see an increase in the number of clients provided with advice. 

40. All of the clients seen are considered to be vulnerable in light of having, at the least, disputes with partners/ex-partners.  Clients also present with other vulnerabilities including but not exhaustively disabilities, mental health and homelessness. Further, a considerable number of TLC’s clients do not have English as their first language.  Consideration is to be given to working or setting up an interpretation service to assist clients with language barriers to access advice. 

41. TLC monitors its clients’ diversity factors, which are as set out at  Annex  1.   There  are  no  significant  changes  in  the  diversity monitoring, which would give TLC concerns save for the following commentary: 

   - a. Gender – slight decrease in not disclosing gender; 

   - b. Age – little change in that most age groups seeking advice are 25-34; 35-44 and 45-54 – the times when couples have children and when relationships break down; 

   - c. Income – as expected in that clients on benefits/low incomes are most vulnerable but there is an increase in those earning above £30k, which could be explained that those of (relatively) higher salaries are struggling with the cost-of-living crisis; 

   - d. Disability – slight decrease in those who consider they are disabled however commensurate with the national average of 17.7% in 2021[8] 

## Aims and Objectives 

> 8 https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/ healthandwellbeing/bulletins/disabilityenglandandwales/census2021#:~:text=In %20England%2C%20in%202021%2C%20a,(23.4%25%2C%20696%2C000). 



42. TLC’s  objectives  and aims  for  the  relevant period  were  as follows: 

      - a. Increase funding – partially achieved; 

      - b. Set up a dedicated mediation programme – work-in-progress; 

      - c. Increase advisors – additional advisors secured 

      - d. Increase volunteers – additional volunteers secured; 

      - e. Increase clients seen – 88 new clients seen with 26 existing clients, a total of 114 clients.  This is a decrease of new clients on  2021/2022  by  27%  (see  paragraph  38  above)  but  an increase of 13% on existing clients.  This may be reflective of the increase in the length of time to reach a final order in private law family matters[9] . 

      - f. Increase  sessions  –  slight  decrease  in  clinics  from  2.9  in 2021/2022 to 2.75 in 2022/2023.  Despite the slight decrease the  number of clinics  remain high compared to years pre2021[10] . 

      - g. Increase clinics geographically – not achieved. 

43. The aims and objectives for 2023/2024 are as follows: 

   - a. Increase the number of trustees with wide ranging skill sets; 

   - b. Appointment of a Vice-Chair and Treasurer; 

   - c. Secure funding in grants and donations; 

   - d. Expand TLC into the 3 remaining legal circuits namely Wales, Midland and Western; 

   - e. Increase advisors and volunteers; 

   - f. Increase TLC’s national visibility; 

   - g. Increase number of new clients; 

   - h. Increase number of advice sessions; 

   - i. Mediation programme – in collaboration or set up within TLC; 

   - j. Research and consider an interpretation/translation service; and 

> 9 https://www.gov.uk/government/statistics/family-court-statistics-quarterly-july-toseptember-2022/family-court-statistics-quarterly-july-to-september-2022#children-act--private-law 

> 10 2019/2020 1.4 clinics per month; 2020/2021 1.75 clinics per month 



- k. 10-year anniversary thank you celebration for past and present advisors and trustees. 

Leanne Targett-Parker Chair of the Board of Trustees 30.08.2023 



Annex 1 - Diversity Monitoring Records for the period of **20.06.2022 to 19.06.2023** (comparison with 2021/2022) 

|Description|Ethnic<br>Origin|Age|Gender|Income|Disabilit<br>y|
|---|---|---|---|---|---|
|Mixed Race|0     4|||||
|Asian|1     0|||||
|White Other|4     8|||||
|Arab|0     1|||||
|Bangladeshi|2     0|||||
|Black|11     7|||||
|White UK|63    63|||||
|Indian|4     2|||||
|Latin<br>American|0     0|||||
|Pakistani|0     2|||||
|Other|0     1|||||
|Did<br>Not<br>Declare|13     12|18<br>13|11     7|12    13|11<br>15|
|18-24||5     2||||
|25-34||29    27||||
|35-44||20    24||||
|45-54||16    24||||
|55-64||11     7||||
|Over 65||1    3||||
|Female|||55<br>55|||
|Male|||33    38|||
|Below £17k||||57<br>62||
|£17k-£20k||||4     8||
|£21k-25k||||9     9||





|£26k-£30k||||5      6||
|---|---|---|---|---|---|
|£30k +||||8     2||
|Disabled|||||13<br>23|
|Not Disabled|||||76<br>62|
|Total %|100<br>100|100<br>100|100<br>100|100<br>100|100<br>100|



Annex 2 – Financial Accounts for the period of 20.06.2022 to 19.06.2023 

||Description|20.06.2020-<br>19.06.2021|20.06.2021-<br>19.06.2022|**20.06.2022-**<br>**19.06.2023**|
|---|---|---|---|---|
|INCOME|||||
||Donations|200.00|0|**0**|
||Grants|7,000.00|0|**2,000.00**|
||Total|7,200.00|0|**2,000.00**|
||||||
|EXPENDITUR<br>E|||||
||Administrative<br>Services<br>(Director’s<br>Salary)|550.00|0|**0**|
||Bank charges|1.01|1.93|**2.03**|
||Mobile Phone|169.96|185.91|**199.70**|
||Insurance|753.00|0|**828.00**|
||IT  &  Technical<br>Provisions|63.72|320.87|**655.10**|
||Membership<br>(Advice UK)|129.00|167.00|**174.00**|
||Subscriptions|71.88|0|**0**|





||Website|3,600.00|0|**0**|
|---|---|---|---|---|
||Total|5,338.57|675.71|**1858.83**|
||||||
||PROFIT/LOSS|1,861.43|-675.71|**141.17**|