2025-03-31-accounts

Annual Report 2024–2025

Unlocking the power of people-driven care

Healthwatch North Yorkshire

Contents

A message from our chief executive	3
About us	4
Our year in numbers	5
A year of making a difference	8
Working together for change	9
Making a difference in the community	10
Listening to your experiences	13
Hearing from all communities	17
Information and signposting	22
Showcasing volunteer impact	24
Finance and future priorities	26
Statutory statements	28

“The impact that Healthwatch North Yorkshire have is vitally important. Healthwatch is empowering their communities to share their experiences. They’re changing the health and care landscape and making sure that people's views are central to making care better and tackling health inequalities.”

Louise Ansari, Chief Executive, Healthwatch England

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A message from our CEO ~~a~~

Thank you to everyone who has shared their health and social care experiences with us—through our surveys, at events, and in conversations with our staff and volunteers. Your honest feedback continues to be vital in showing what’s working and what needs . to change across health and care services

Crucially, what we hear also helps highlight when services are getting things right—so they can learn from what works, and people have the chance to say thank you.

This year, two areas of our work stand out. The first is how much stronger our working relationships have become with local organisations, allowing us to shape our activity with greater understanding and reach. The second is our ongoing drive to do things differently. This makes sure people’s views are not just gathered but acted upon by people in charge of your health and social care to make improvements.

We’ve worked closely with North Yorkshire Council to understand how people experience adult social care, and with Tees, Esk & Wear Valleys NHS Foundation Trust to support their mental health service improvement plans.

We also heard from mothers about the care they received after giving birth , and recently released a report focusing on the challenges farmers face when trying to access health services.

A highlight of the year was hosting the Rural Health & Care Summit with Community First Yorkshire. It brought together key organisations, including the York & North Yorkshire Mayor, to look at how we can improve support for people living in rural areas.

As we continue our work through our current three-year plan until 2026, we remain focused on making sure local people’s voices are part of every conversation about how health and care is delivered in North Yorkshire.

“Healthwatch’s sole purpose is to listen and make care better. Getting feedback from people really works. Feedback about what is and isn’t working plays a crucial role in helping care services spot cs issues and understand how they can improve quality, safety, and efficiency.”

Ashley Green, Chief Executive Officer, Healthwatch North Yorkshire

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About us _

Healthwatch North Yorkshire is your local health and social care champion.

We ensure that NHS leaders and decision makers hear your voice and use your feedback to improve care. We can also help you find reliable and trustworthy information and advice.

Our vision To bring closer the day when everyone gets the care they need. a

Our mission

To make sure that people’s experiences help make health and care better.

Our values are:

We are independent of health and care providers, the government. We work on things that matter to people.

We are inclusive, making sure everyone's voice is heard.

We act with integrity,, and we provide channelge and community-led ideas, speaking truth to power.

We work together with the public, charities, community organisations, NHS and North Yorkshire Council so we can support them to get health and care services right.

We hold services to account by driving for changes, tracking those changes in real time and letting people know what changes and impact happens.

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Healthwatch North Yorkshire - Annual Report 2024-2025

Our year in numbers i

We’ve supported people to have their say and get information about their care. We currently employ 7 staff, and our work is supported by 31 volunteers.

Reaching out:

1,726 people reached

People we spoke with to raise awareness about who Healthwatch is and help them find information and advice.

1,092 gave feedback

Spoke to us through our website, events, phone and surveys about health and social care issues

Championing your voice:

We published 12 individual reports about the improvements people would like to see in areas like accessible information, care homes, mental health and farmers .

Plus, we published an additional 8 reports with our Healthwatch partners in West Yorkshire & the Humber & York, covering areas of migrant health, older people’s health and palliative & end of life care.

Statutory funding:

We’re funded by North Yorkshire Council. In 2024/25 we received £180,000 which is 7% higher than last year.

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Healthwatch North Yorkshire - Annual Report 2024-2025

Our digital reach

Over the past year, we've continued growth in how people connect with Healthwatch North Yorkshire across digital platforms.

Reaching people through our website:

Our website remains one of the most active across the Healthwatch network. Between 1 April 2024 and 31 March 2025, we recorded 41,722 page views and 23,304 people using it.

The most visited pages were our homepage, news and reports, search, job opportunities, and contact details . This shows people are not only reading our content—they're actively looking to connect with Healthwatch and find information.

Social media

Facebook

Views: 89,515 – times our posts were seen. Page/profile visits: 3,395 – times people clicked to our page. Reach: 82,587 – unique people who saw our posts.

Instagram

Views: 17,384 – times posts and stories were viewed. Reach: 7,491 – unique people who saw our content.

Our posts shared healthcare rights, event updates, and local stories. This helped to amplify people's voices. Instagram helped us reach a younger audience through visual-based content, while some paid posts boosted our reach further.

Email newsletters

We sent out 17 newsletters reaching inboxes 18,463 times . These shared updates, public opportunities to get involve and the real-world impact of people speaking up.

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Healthwatch North Yorkshire - Annual Report 2024-2025

Media coverage

Healthwatch appeared across 20 media outlets. This includes local papers, national websites, specialist publications and local radio.

Healthwatch North Yorkshire’s recent media round-up demonstrates the extraordinary influence of its efforts with features that amplified public voices on critical issues.

By spotlighting matters such as postnatal care disparities, rural healthcare access, youth vaping, and dental provision, they reached a substantial audience—over a quarter of a million people—engaging local communities and decision-makers alike.

A big achievement was the uncovering of postcode-based inequalities in maternal support. Coverage in the Yorkshire Post, Greatest Hits Radio, and The Scarborough News brought these concerns sharply into public and policy focus. These stories not only raised awareness but also helped to pressure local authorities (councils) to address service gaps in rural and coastal areas.

Impact summary

Printed circulation: 127,514 Website reach: 117,200 Radio reach: 25,500 TV viewers: 2,600 Total reach: 272,814

All media coverage focused on turning personal stories into powerful advocacy. By sharing real experiences in newspapers, on radio, and on TV, Healthwatch North Yorkshire brought attention to the issues that matter most to local people.

These stories didn’t just raise awareness — they sparked conversations, challenged decision-makers, and helped shape better health and care services across the county.

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Healthwatch North Yorkshire - Annual Report 2024-2025

A year of making a difference PC

Over the year we’ve been out and about in the community listening to people’s stories, engaging with partners and working to improve care in North Yorkshire. Here are a few highlights.

We helped women and girls share their experiences on contraception, mental health, menopause, and healthy ageing, leading to a plan for real change by North Yorkshire Council.

We worked with the Refugee Council to listen to women's experiences about their access to healthcare and the need to ensure translation services are accessible to them and meet their needs to access the right care.

New perinatal pelvic-health service now empowers pregnant women and new mothers across North Yorkshire to self-refer for specialist physiotherapy, breaking stigma and ensuring timely and supportive care.

We explored adult social care access for ethnic minority communities, revealing barriers like language, cultural misunderstanding, and stigma can all act to stop people accessing the care they need.

We listened to what new mothers wanted and mapped accessible, free or low-cost community support groups ensuring that mothers felt connected, informed, and supported in those early weeks after giving birth.

We shared our postnatal care report with GP practices, and they have delivered a series of protected learning time training session covering mother’s physical health and mental well-being support.

Local hospitals have strengthened their commitment to unpaid carers thanks to Healthwatch working them to make information clearer, more accessibility and create a shared identity and brand that carers feel a part of.

Healthwatch evidence strengthened the case for a ban on selling vapes to under-18s , directly informing new public health legislation. Healthwatch also made recommendations .

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Healthwatch North Yorkshire - Annual Report 2024-2025

Working together for change

We’ve worked with neighbouring Healthwatch to ensure people’s experiences of care in North Yorkshire are heard at the Integrated Care System (ICS) level, and they influence decisions made about services at the Humber and North Yorkshire Health and Care Partnership.

This year, we’ve worked with local Healthwatch to achieve the following: Amplifying young people's voices in healthcare Young people often feel overlooked when it comes to health and care services. That’s why, with funding from NHS England, we supported a team of young volunteers (aged 14–25) to speak directly with their peers about what’s working, and what isn’t in local healthcare. Over the course of the project, we heard from 887 young people across the Humber and North Yorkshire. Their honest feedback is already helping to shape services, with findings shared both locally and with the wider NHS through the Children and Young People’s Transformation Programme. This work means decision makers are now hearing directly from young people themselves, not just adults speaking on their behalf. oO Listening to communities to improve cancer care Early diagnosis saves lives, but not everyone has the same awareness or access to cancer information. That’s why we worked with the Humber and North Yorkshire Cancer Alliance to find out what people know, and what they don’t.

We listened to people often left out, including those in poverty, refugees, carers, autistic people, people with ADHD, people with mental health conditions, and those experiencing homelessness. We spoke to communities in urban, rural, and coastal areas so no one was left behind.

What we learned will help shape cancer services to be more accessible, inclusive, and shaped by real experiences.

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Making a difference in the community

Creating empathy and breaking continence stigma

Healthwatch has supported decision makers to understand the human impact of continence care challenges, driving improvements that support dignity and better services for local people.

We brought powerful stories to health decision makers, showing the real impact of stigma and lack of support for people who live with incontinence.

Since then, tangible improvements have rolled out across hospitals, GP practices, and community services:

Hospital care that respects individual needs: Hospitals such as York and Scarborough NHS Trust introduced continence needs screening within 72 hours of admission; Harrogate District Hospital implemented toilet plans to reduce unnecessary pad use; and both now offer accessible online information and preand post-op guidance to stoma patients' evidence.

GPs leading early conversations: General practices have started proactively discussing continence during check-ups, with a focus on preventing long-term issues such as untreated infections and delayed diagnoses.

Supporting care staff to provide better day-to-day care: Care homes and home-care providers are receiving enhanced training to help staff better identify urinary tract infections, manage continence products effectively, and provide appropriate catheter and stoma care.

Public campaigns breaking taboos: Public health teams are promoting bowel health awareness, using tools like the Bristol Stool Chart to help people talk more openly and confidently about their symptoms.

We know things aren't perfect. More needs to be done. But by listening to even a small number of voices, we’ve helped to break the silence and improve dignity and care for people who experiences continence challenges in North Yorkshire.

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Healthwatch North Yorkshire - Annual Report 2024-2025

Making a difference in the community ~~i~~

Getting equipment providers to involve the public

Medequip acted on your feedback and Healthwatch's recommendations, making equipment delivery, communication, and support better for everyone.

“The equipment has given me back my independence,” shared one North Yorkshire resident after receiving essential mobility aids from Medequip. Medequip provides vital equipment to help people live independently at home.

In 2023, Healthwatch North Yorkshire asked people to share their experiences with Medequip. While 75% rated the service highly, concerns were raised about communication, delivery delays, and equipment suitability.

Medequip listened and introduced significant improvements throughout 2024:

Improved communication: Clearer timelines for deliveries and repairs, proactive updates on any delays, and better trained customer service teams to respond swiftly and with empathy.

Equipment suitability: Greater involvement of healthcare professionals in selecting the right equipment for individual needs and the creation of equipment review groups that include service users themselves.

Information access: Over 30,000 leaflets were distributed explaining services, how to get equipment, and self-funding options, ensuring everyone understands their choices.

Compassionate collections: More sensitive collection processes, especially for bereaved families, and increased awareness of recycling options to support sustainability.

These changes mean more people in North Yorkshire now receive the right equipment at the right time. Boosting independence and wellbeing. Your feedback made this possible.

Learn more about how the Medequip healthcare aids and . equipment has improved

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Healthwatch North Yorkshire - Annual Report 2024-2025

Making a difference in the community

Making health information work for everyone

When health information meets people's needs, they feel included, respected, and empowered to make informed choices about their care, understand their options, and feel more able to manage their health.

“When I finally received information in a format I could understand, it felt like someone had listened. I didn’t have to rely on anyone else—I could do it myself.”

That’s what accessible information makes possible — independence, dignity, and equal access to care.

In 2022, people across North Yorkshire shared their experiences with us. Too often, they weren’t being asked how they preferred to receive information. Or if they were, their needs weren’t met. As a result, people missed appointments, felt excluded, and had to rely on other people just to access basic health information. We listened and acted.

Our report highlighted the need for better systems, more awareness, and consistent use of the Accessible Information Standard. We called for change. And action happened.

Over the last year we have heard how NHS Hospital Trusts, including South Tees, Harrogate District and York & Scarborough, have improved, for example, how they ask, record, and respond to people’s communication needs. From easy read letters to accessible websites and specialist training.

Staff champions, communication flags on patient records, and feedback groups involving people with lived experience are making a real difference. More people are now receiving information in the format that works for them, whether that’s large print, braille, or translated documents.

This is a powerful example of what happens when people speak up and services listen. Together, we’re building a more inclusive, person-centred health and care system, where everyone’s voice is heard clearly.

Learn more about how we've improved accessible information .

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Healthwatch North Yorkshire - Annual Report 2024-2025

Listening to your experiences

Services can’t improve if they don’t know what’s wrong. Your experiences shine a light on issues that may otherwise go unnoticed.

This year, we’ve listened to feedback from all corners of our community, gathering insights from people of all ages and backgrounds. Your experiences of health and social care help us see what’s working well and, just as importantly, what isn’t.

By sharing your stories, you help us build a clearer picture of local services, what’s making a difference and where things need to change. This allows us to feed that evidence back to the people who make decisions, so they can understand the real-world impact of their services and make improvements that benefit everyone, no matter where they live.

In a county as vast as North Yorkshire, it’s vital that every community, whether urban, coastal, or rural feels heard. Because when services listen and act, they can make sure the right support reaches those who need it most.

Listening to your experiences

Championing community concerns to improve access and health in rural areas

From farming communities to remote villages, people living rurally are shaping health and care that works for them. By breaking down barriers, building services, and ensuring no one is overlooked.

Across North Yorkshire, rural communities are experiencing tangible improvements in how health and care services are delivered.

What did we do?

Rural voices took centre stage at our health and care event.

With Community First Yorkshire, we brought together community organisations, charities, the NHS, North Yorkshire Council, the York & North Yorkshire Mayor, and people living in rural areas to tackle the challenges facing people. Through discussions, shared learning, and real-life examples, we created a space to uncover key issues, exchange ideas, and shape a health and care system that better responds to the needs of people.

What difference has it made?

Working with Community First Yorkshire, we will be establishing a group called the North Yorkshire Rural Health Taskforce to tackle the problem.

This includes North Yorkshire Council, NHS, the York and North Yorkshire Combined Authority (Mayor) as well as voluntary and community organisations to take forward the actions. Our focus will be to ensure that our future health and care services are 'rural proofed' and meet needs.

We heard about long journeys to appointments, poor public transport, and digital barriers. But we also heard ideas and saw change already underway:

• ‘Hospital at Home’ is bringing medical care to people’s front doors.

• MyCare24 offers round-the-clock phone and video support for people with long-term conditions.

• Clustering of medical appointments is being explored by Hambleton Community Action to ease transport challenges for patients.

• The Living Well, Dying Well initiative aims to shift more end-of-life care into the community.

Learn more about the action being taken to make rurality and healthcare work better for people locally.

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Healthwatch North Yorkshire - Annual Report 2024-2025

Listening to your experiences

Building bridges to better mental health

Local improvements in mental health services, like specialist roles, GP-based practitioners, and trauma-informed training, are already making a difference by helping people feel heard, supported, and cared for in the way that matters most.

Healthwatch highlighted how poor communication, and fragmented recordkeeping can leave people feeling unsupported. Many told us they had to repeat their story multiple times or were passed between services without clear followup. They also told us support didn't feel very personalised, and whilst people understand procedures had to be followed, things came across as a 'tickbox''.

In response to local feedback, the NHS, GPs, North Yorkshire Council and Tees, Esk and Wear Valleys NHS Foundation Trust, has introduced several initiatives to improve continuity and coordination in care:

What difference we made together

New complex emotional needs specialists: These roles provide dedicated, consistent support for people with complex emotional health needs.

Introduced 45 mental health practitioners GP practices: Access to mental health support through local GP practices is helping people receive quicker, more joined-up care without needing to navigate multiple services. This ensures people are offered support that’s right for them.

Trauma-informed care training: Over 1,000 staff have received training to better understand and respond to people’s past experiences, creating more sensitive and appropriate care.

Recognition by award win highlights power of public voices in shaping mental health support:

The national recognition celebrates the courage of local people who shared their experiences—and reinforces how public feedback can lead to meaningful change through Healthwatch.

Access to the right care, at the right time, supported by clear and accurate records, can transform lives. These developments reflect a shared commitment to improving mental health support based on what people are telling us. We know more needs to be done. Healthwatch will continue to campaign for better mental health support for people across North Yorkshire.

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Listening to your experiences

Making a difference for people in care homes

Through our Enter & View visits, we listen, learn, and share insights that drives meaningful change in care homes. Championing residents' voices, influencing improvements, and highlighting what’s working well.

Enter & View visits are at the heart of Healthwatch North Yorkshire’s work. Our trusted, respectful conversations and observations in care homes allow trained Healthwatch staff and volunteers to witness the real day-to-day experience of people living there, as well as their families and staff. These visits aren’t just window-dressing: they drive improvements, celebrate good practice, and influence positive change.

What difference we made together

The Grange Care Home, Selby: Our visit highlighted a genuinely “family-home” atmosphere, warm staff relationships and a rich, structured life for residents. Our recommendation to enhance communication around accessing healthcare, like eyesight and dental checks, has already prompted the home to review care-plan clarity, ensuring residents feel empowered to seek vital health support.

Beachwood Place, Malton: We observed a welcoming environment where staff knew each resident’s preferences and curated engaging activities. We suggested improved signage and better facilitation for residents with hearing needs. The home has begun reviewing signage and is working to boost inclusive social activities. ensuring no one misses out.

Southlands Care Home, Harrogate: We found that strong leadership, staff development and responsive call-bell systems contribute to a culture of continuous improvement. Importantly, Healthwatch had no formal recommendations for Southlands—because what we witnessed was quality care in action, with prompt response to needs, personalised meals, and an uplifting atmosphere.

In listening to people, Healthwatch have been able to help care providers focus support where it matters so that people living in a care home are comfortable and feel included. It's not just about observing, it’s about listening, validating good practice, and working with residents, families and staff to create better experiences.

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Healthwatch North Yorkshire - Annual Report 2024-2025

Hearing from all communities

We’re here for all people in North Yorkshire. That’s why, over the past year, we’ve worked hard to reach out to those communities whose voices may go unheard.

Every member of the community should have the chance to share their story and play a part in shaping services to meet their needs.

This year, we have reached different communities by:

• Listening to the healthcare experiences of migrant communities so they feel they have a voice when it comes to the services provided to them.

• Listened to people who live in care homes , so families and staff can identify what is working well with services and where they could be made better.

• Ensured that the voices of people living with bladder and bowel conditions were heard by collecting their experiences, presenting findings to health leaders, and prompting service reviews and improvements locally.

Hearing from all communities

Improved adult social care support

Healthwatch North Yorkshire’s 'mystery shopping' exercise has led to practical improvements in adult social care services, including reduced call wait times, clearer website information, enhanced staff training, and more accessible support materials.

We explored how easy it was for the public to find and access adult social care information and support through the phone, website and email. Our findings have helped shape how North Yorkshire Council provides information about adult social care to the public.

The improvements achieved

Faster call response times: North Yorkshire Council is actively working to reduce call wait times and prioritise calls from the public. A new phone system will be introduced over the next year which will include queue updates and call-back options for callers to help provide an improved experience and faster response time.

Easier website access: The adult social care web pages have been reviewed and an easier to navigate layout has been created to ensure better accessibility for people. The new layout has been created with user feedback to make the website more intuitive, to meet accessibility standards, and improve people's website journeys. User testing will continue to ensure the pages meet the needs of all people.

Increase staff knowledgeable: A newly developed training programme has been introduced for new starters in the specialist customer service officer role. This training is delivered by staff from Health & Adult Services with specialist knowledge. Additionally, a comprehensive list of training courses to support the SCSO role has been created.

Better information materials: Updated leaflets and guides to adult social care are now available at local contact points, and there is increased collaboration between partners to distribute key information more widely, such as in GP practices, pharmacies, foodbanks etc. All adult social care leaflets have been reviewed to ensure they contain the right information and are in an accessible format.

Improved face-to-face support: All frontline staff have receiving additional training to help them with supporting the public. This training will be expanded to all library staff, volunteers, and customer service staff this year. Video booths will be installed in face-to-face locations to allow the public to speak with specialist customer service officer role.

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Hearing from all communities

Involving autistic people in how care and services work for them

We’ve ensured that the voices of autistic people and their families shaped North Yorkshire’s Autism Strategy, turning experiences into real, positive change.

Healthwatch North Yorkshire is proud to have played a crucial role in shaping the North Yorkshire All Age Autism Strategy (2025–2030) . Our work has ensured that the voices of autistic people and their families are at the heart of the strategy’s design, making it more inclusive and community-focused.

With over 6,000 children, young people, and adults in North Yorkshire who describe themselves as autistic, it was vital to hear their voices and ensure services work for them.

What difference did this make?

By listening to autistic people and their families, we highlighted what matters most to them. Things like early diagnosis, accessible support, and inclusive communities. This feedback directly influenced the plan’s priorities, ensuring that services reflect real experiences.

Our work also made the plan more inclusive and user-friendly. We helped shape public workshops and sessions so that everyone felt welcomed and able to share their thoughts. This strengthened the community’s sense of ownership and trust in the plan.

We’ve already seen the difference our efforts have made. The first-year action plan includes practical steps that reflect the lived experiences of autistic people, from better health and care services to more supportive education and pathways into work.

By standing alongside autistic people and their families, we’ve ensured the plan isn’t just a document — it’s a promise of real change.

Since the Autism Act 2009, we’ve seen improvements in support and awareness of autism in North Yorkshire. But there’s still work to do to ensure autistic people have the same opportunities as everyone else.

Healthwatch North Yorkshire is committed to making that happen, so everyone in our community can live a happy and healthy life.

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Hearing from all communities

Listening to mothers to improve care after birth

Following our report into mothers’ reflections on postnatal care, we're already seeing encouraging action. But the work is only just beginning.

Postnatal care is essential for helping mothers recover and give babies the healthiest start in life. Yet it’s often overlooked and underfunded compared to other parts of maternity care. We wanted to understand what the availability and quality of postnatal care was like from mothers and identify the areas where services can be improved, as well as champion what is working well.

Our report, What mothers told us about postnatal care , has helped those organisations and providers of postnatal care to understand what mothers want to see improved.

What difference did this make?

Helping healthcare services listen and learn from mothers: Your feedback helped GP practices, maternity voice partnerships, local care partnerships, and hospitals across the county. One standout success was North Yorkshire Primary Care’s commitment to deliver Protected Learning Time training for GPs on postnatal care. A major step forward in awareness and clinical understanding.

Educational classes: York & Scarborough Hospitals NHS Trust have undertaken a quality improvement project on antenatal education classes. They have used the feedback from our report to inform the sessions to ensure parents are better prepared for the realities of postnatal care.

Improving infant feeding support: Airedale Foundation NHS Trust has introduced a weekly breastfeeding clinic and a weekly tongue tie clinic. They have also begun offering breastfeeding support drop-in sessions in community settings.

Improved support at home and in rural areas: Our report’s findings highlighted the need for home visits, improved pelvic health support, and the importance of in-person care for those in rural areas or recovering from surgery. As a result, local providers have been reviewing their visit protocols and digital systems like Badgernet to better share information between professionals, improving consistency for mothers.

These are early but encouraging signs of progress. From reshaping services to enhancing frontline support, our work is prompting a wider conversation about what good postnatal care should look like. But the work is far from done. Sustained improvement will rely on continued listening, greater coordination, and a commitment to putting mums and their babies first.

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Hearing from all communities

Helping farmers get healthcare support

Our report on farming communities has sparked change by bringing vital services directly to farmers and influencing healthcare planning.

Farmers are often reluctant to use health services. Not because they don’t need them, but because traditional models don’t fit the farming way of life. This can mean health problems go untreated until they become serious, leading to poorer health outcomes for this vital rural community.

We listened to over 200 people across North Yorkshire revealing widespread issues – with 74% reporting physical pain and 42% struggling with stress or anxiety. But it also uncovered clear, practical solutions. Such as, bringing services to auction marts, offering more flexible appointment times, and ensuring healthcare staff understand the unique pressures of farming.

Now, thanks to the voices of farmers, those ideas are starting to become reality.

What difference did this make?

Bringing healthcare to auction marts:

Thanks to your feedback, new services are being trialled at Selby and Hawes auction marts, bringing health checks and wellbeing support directly to farmers, making it easier to get help without having to travel too far.

, Local GP practices taking action: GP practices in Central Dales and Richmondshire are responding to our report’s findings. They're exploring ways to offer mobile health checks and provide social prescribing, helping farmers access non-medical support that fits around their farming work.

Innovative ideas driven by your voices: From a pilot mobile cancer screening bus to involving local vets in signposting, your feedback is inspiring practical solutions. These innovative ideas are being considered to support ways of reaching the farming community to ensure their health and wellbeing needs are met.

Healthwatch volunteer action leads to parliamentary response and local partners joining in: MP for Skipton and Ripon, Julian Smith, raised three written questions in Parliament prompting formal government responses about mobile health services, walk-in GP access, and mental health support via vets for rural communities.

This is just the beginning. Your voices are helping make rural health more visible, more flexible, and more accessible. Bringing support closer to farmers and breaking down barriers that have been in place for too long.

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Information and signpostingrmation and signposting

Whether it’s finding an NHS dentist, making a complaint, or choosing a good care home for a loved one – you can count on us. This year we helped 1,726 people in-person and 23,304 people used our website for advice, support or help finding services.

This year, we’ve helped people by:

• Providing up-to-date information people can trust

• Helping people access the services they need

• Supporting people to look after their health

• Signposting people to additional support services

Information and signposting

New GP guide empowers patients and eases pressures on practices

"With clearer information, I feel more confident in managing appointments and understanding my rights as a patient. It’s reassuring to know where to turn and what to expect at each step."

That’s just one of the many positive responses we’ve received since launching our new guide to using your local GP practice.

People often tell us that accessing GP services can feel confusing and overwhelming. That’s why we created a clear, practical guide. Written with patients in mind. To help everyone understand how their local GP practice works and how to get the support they need.

The guide includes helpful information on:

• Booking and managing appointments

• Understanding the roles of different healthcare professionals

• Using online and telephone services

• Accessing urgent care and raising concerns

It’s designed to give patients the knowledge and confidence to make the right choices, while also helping GP practices run more efficiently by reducing avoidable appointments and misunderstandings.

Developed with input from healthcare professionals, GP staff, and local people, the guide has been welcomed across the county as a useful, timely resource.

"This guide helped me understand when to see a GP or another professional, making my healthcare journey smoother and less stressful."

By giving people, the tools to navigate services more easily, we’re making access to healthcare fairer and more effective for everyone.

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Healthwatch North Yorkshire - Annual Report 2024-2025

Showcasing volunteer impact

Our volunteers have given their time to support our work. Thanks to their dedication to improving care, we can better understand what is working and what needs improving in our community.

This year, our volunteers:

• Visited community venues and events to promote Healthwatch and helped people find information and advice so they know their options and can make the best decisions about their care – or someone they love.

• Visited GP practices, helping to raise awareness of our patient guide to GP practices. This is to help them get the most out of their visit but also save GP practices time by helping people get the right care sooner.

• Collected people’s experiences and supported people across the county to share their views and to see the worth in why speaking up is important as it can truly make a difference

• Carried out visits to local care homes in Harrogate, Malton and Selby to listen to how people living their feel, as well as their loved ones, staff and managers to see what's working well and what things need to improve.

• Reviewed 84 GP practice which led to a number of improvements, such as accessibility features, clearer appointment guidance, and updated contact information.

Showcasing volunteer impact

At the heart of what we do

From finding out what people think to helping raise awareness, our volunteers have championed community concerns to improve care.

“When I found Healthwatch and saw what they did, I could see the passion, care and dedication behind all they do. They are eager to create positive changes.”

Fliss started volunteering for Healthwatch after having bad experiences of using health care. She wanted to help others using her own experience to make suggestions that could help services.

“While volunteering with Healthwatch I have gained more knowledge of the issues locally. I’ve learnt a huge amount from training and tasks that I’ve performed, and I’ve gained confidence in myself.”

Fliss

Sheena joined our Healthwatch team after a long career as a nurse of 40 years and after hearing about us through the Patients Association, another independent patient charity campaigning improvements in health and social care.

“I want to ensure that all our people receive the care they deserve. I love speaking with people and listening to them and have really valued volunteering for Healthwatch.“

Sheena

Be part of the change.

If you've felt inspired by these stories, contact us today and find out how you can volunteer for us.

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25 Healthwatch North Yorkshire - Annual Report 2024-2025

Finance and future priorities

We receive funding from North Yorkshire Council under the Health and Social Care Act 2012 to help us do our work.

Our income and expenditure:

Income Annual grant from Government Additional income Total income		Expenditure
	£180,000.00	Expenditure on staff/salaries	£177,677
	£84,896	Expenditure on organisational delivery	£35,221
		Office and management fee	£17,243
	£264,896	Total Expenditure	£230,141

Additional income for projects:

• £4,560 from Humber & North Yorkshire Health and Care Partnership – Health Equity Fellowship support

• £1,636 from the Association of Directors of Adult Social Services – Mystery shopping (adult social care), North Yorkshire Council

• £7,400 from York St John University and the Humber and North Yorkshire Cancer Alliance

• Hearing people's knowledge of the signs and symptoms of cancer

• £12,990 from North Yorkshire Council – Conversations with ethnic minority groups about adult social care

• £50,000 from North Yorkshire Council Development Fund – Develop volunteer networks and to increase our social media presence.

Integrated Care System (ICS) funding:

Healthwatch across West Yorkshire (including Healthwatch North Yorkshire for Craven) receive funding to support joint working initiatives.

Purpose of ICS funding	Amount
For continued work to listen to experiences and ensure the public’s voice is heard at meetings with the NHS	£5,000

Our future priorities ee

Next steps:

Over the next year, we will keep reaching out to every part of society, especially people in the most deprived areas, so that those in power hear their views and experiences.

We will also work together with partners and our local Integrated Care Systems to help develop an NHS culture where, at every level, staff strive to listen and learn from patients to make care better.

Our priorities for April 2025 to March 2026, include:

• Working with partners across health and care to ensure there is equitable access and care for people who live rurally, building on our farming report and our Rural Health & Care Summit from 2025.

• We will expand our reach and awareness though digital communication, by working with pharmacies and hospital radio, through targeted conversations with the public using our ‘what matters most to your health & wellbeing’ survey, and through our volunteers speaking with people.

• We will explore people’s perceptions around alcohol consumption and identify the key reasons behind alcohol misuse focusing on the most disadvantaged communities within North Yorkshire.

• Following on from our previous Accessibility report & GP website report, we will review whether adequate ‘reasonable adjustments’ are being made in primary care to support people with physical and mental disabilities access care.

• We will focus on ensuring that our work continues to make an impact, via monitoring our work and reports, and share this impact with the public via reports and our website.

27 Healthwatch North Yorkshire - Annual Report 2024-2025

Statutory statements

Healthwatch North Yorkshire, 55 Grove Road, Harrogate, HG1 5EP

Healthwatch North Yorkshire uses the Healthwatch Trademark when undertaking our statutory activities as covered by the licence agreement.

The way we work

Involvement of volunteers and lay people in our governance and decision-making.

Our Healthwatch board consists of ten trustees who work voluntarily to provide direction, oversight, and scrutiny of our activities.

They ensure that decisions about priority areas of work reflect the concerns and interests of our diverse county.

Throughout 2024/25, the board of trustees met five times and made decisions on matters such as staff recruitment, HR and governance policies, finance and our future work priorities. We ensure wider public involvement in deciding our work priorities.

Methods and systems used across the year to obtain people’s experiences

We use a wide range of approaches to ensure that as many people as possible can provide us with insight into their experience of using services.

During 2024/25, we have been available by phone and email, provided a web form on our website and through social media, and attended meetings of community groups and forums.

We ensure that this annual report is made available to as many members of the public and partner organisations as possible. We will publish it on our website, email it to those who fund and run health and social care services, community organisations, and the public, and tell people about it at community events and at meetings with health and care decision makers (commissioners and providers).

28 Healthwatch North Yorkshire - Annual Report 2024-2025

Healthwatch North Yorkshire 55 Grove Road Harrogate HG1 5EP

www.healthwatchnorthyorkshire.co.uk 01423 788 128 [e-mail] #HealthwatchNorthYorkshire #healthwatchNY #HealthwatchNY #Healthwatch-North-Yorkshire #https://bsky.app/profile/healthwatchny.bsky.social

Healthwatch North Yorkshire Trustees. Annual Report (continued) Year ended 31 March 2025 Achlevemants and performance We reached over 1,700 people across the year as part of our research projects, talking to people at awareness events, oijtdoor stalls, and through our volunteer network. Alongside this over 1,000 people shared their feedback with us about using and accessing health and social care in North Yoi'l(shire. This was )ria our website, phone calls, 8mail enqLiiries, and suNeys. We published 20 repoits which featured people'8 insight into their uso and experi8nces of accessing health and social c,ar&, Tliis included our own reports, on for exainple community postnatal Care, accessible information, mental health and farming, alongside joint reports with our local Healthw&tch Loll8agues in West Yorkshire and Humberside. Here. we produced a nuynber Df reports, on for example rnigrant health, older people and palliative and end of life cari Additionally, we producod reports on care homes as part of our entei- & view programme. Ov&r 23,OCIO people visited our websile for information and rosources, including information on local hpalth and cal'e services. This was a 21°h increase in views from the previous year. We reached 2.73,000 people via social medi8, print, radio and TV. We have focused on hearing from people facing the greatesi h8alth inequalities which have included people living in rural North Yorlishire, with a specrfic spotlight ,,n the farming cornmunity, older people, f'or example those people living with dementia as part of oÉii' care home visits, Women, where we heard from new Inothers and their experiences of using and 8CGe88ing postiiatal care {midwife, health visitor and GP). People living with a mental heatth condition, carers, veterans and 8dults using adult social cafe service5. We hav& wothed collaboratively with our NHS, council, .ntegraled care system, and volLintary community seclor partners aci-oss the year to ensure pi?lic feedback was used to influence improvements in care and services. Thi8 has included ou" involvement in the Women's l-lealth trateyy, All-Age Autism strategy and work around 8uppo.-ting carers. Attendance al the Norsh Yorkshire Health & Wgllbeing Board, North Yorkshire Adult Safeguarding Bo8rd, Humber & North Yorkshire Qualily Committee, and Yol'k & & North Yorkshire Qliality Group. As a result of our worl( and reports we h8ve seen Impro￿￿&mentS in care and sewice across the System, including in mental liealth with new mental health prautitioners in GP practict3s providing care for people, irhprovements in accessible information to support people with additional ne@ds, a rp.newed focus on directing e.are for people living rurally to ensure tlip.y can aGGess servicos, and additional support for people with their end of life care needs Financial review The trustees are satisfied with Ilie financial position of the charity. Resewes policy Healthwatch North Yorkshire will work towards ensuring unrestricted funds are equivalent to one months, running costs. This is to ensLFre we can provide financial stability and the means for th& development of our required activities. The Board will annually review the number of r@serves that are required to ensure that they are adequate to fulfil our continuinq obligations.

Health'Natch North Yorkshire Trustei s, Annual Report (¢ontiniJed) Yea.. ended 31 March 2025 The trustees, annual report was approiied on 3 October 2025 and Signed on belialf of the board of trustees by.. P Southgate Trust6e A Cram Trustee

Healthwatch North Yorkshire Truste(Is' Annual Report fcontlnuodj Yeai ended 31 March 2025 Objectlves and activiti85 The objects of the charityare,. Gather the views and understand the fixperienc88 of people who use health and care services, Cdrers and the wider community, Make people's views knowii, proinoling and supporting the involvem&nt of people in the comrni85ioning and provision of local care services and how they are scrulini8ed. Provide advice and information Isignilosting) lo the public about access to services and support to enable people to make informed choice-. Trustees have considered the Charits Commission's guidance on public benefits and believe th&1 Healthwatch North Yorkshire meets Il':& public benefit requirements in d&liveiing the activities that contribute lo the objects of the charity. The achievernents are set out below in summary on how we delivered our charil'able objects and whi) the beneficiaries are.

Healthwatch North Yorkshlre Trustees, Annual Report Year ended 31 March 2025 The trustees present their report and the unaudited financial statements of the charity for the year ended 31 March 2025. R(+f&renLe and administrative details Registered Charity name Heatthwatch North Yorkshire Charity registratlon number 1171152 Princlpal office Saf Grove Road Harrogate North Yorkshire HG15EP The trustees P Southgate J Cunningham A Cram A Wood A CLinningham S Eyre J Walker S Hannah C O'Neill H Darton A Gre&n Independent examiner Mr R I Crisop FCA Unit 1, Borough House Busii:ess Centre, r Borough Road, Richmond, North Yorkshire DL10 4SX structur&, govemance aiid management The charity is a Charitable Incorpurated Organisation (CIO) reiiistered with the Charity Commission on 17th January 2017. The charity 13 managed by the board of Irufy'lees. Trustees are appointed for a term of 3 years. New trustees receive an induction and briefing on their legal ,bligation8 ijnder charitable law and the contènt of the constitution as well als management c.ommitte , pape￿ to familiarise themselves with thair role and rosponsibililies. Funding is provided through a grant from North Yorkshire Couiity Council and extemal earned income for lime limited projects.

HealthNatch North Yorkshire F nancial Statements Yea" ended 31 March 2025 Page Trustees, annual report Independent examiner's report to the trustees Statement of financial activilies Statement of financial positi(Jn Notes to the financial staterrents The following pages do nct form part of the financial statements Detailed statement of financ al activities 16 Notes to the detailed statem ?nt of financial activities 17

CHARITY REGISTRATION NUMBER: 1171152 Healthwatch North Yi)rkshire Unaudited Financial Statements 31 March 202 IAN CRISO Nl'A Chartered accountants Unit 1, Borough House Business Centre, 5 Borough Road, Richniond, North Yorkshire DL10 4SX

Health.watch North Yorkshire Statemènt of Financial Activities Yeai ended 31 March 2025 2025 Restricted funds Total funds Total funds 2024 Unrestricted funds Note Income and endowments Donations and legacies Charitable ac.tivities Investment income 212,636 50,000 262,636 189,168 6,242 1,421 196,831 2,260 214,896 2,260 264,896 Total income 50,000 Expendlture Expenditure on charitable activitie6 Total oxponditure 214,297 214,297 1S,558 IS,556 230,853 230,853 237,610 237,610 Net Incomel(expenditure) and net movement In f'unds 599 33,444 34,043 {40.779) Reconciliation of funds "rotal funds brought foward Total funds carried fO￿ard 99,362 99,362 133,405 140,141 99,362 99,981 33,444 The statement of financial activities incli.ldes all gains and losses recognised in the ye¢Jl. All income and expenditure derive from continuing activities. I'he notos on pages 8 to 14 form pari of these financial statements.

Healthwatch North Yorkshire Indepeiident Examiner's Report to the Trustees of Healthwal'ch North Yorkshire Year ended 31 March ?.025 I report to the trustees on rriy examination of the financial statpments of Healthwatch North Yorkshire ('the charity'} foi. the year ended 31 M2rch 2025. Responsibiliti6s and basis of report As the trustees of the charily you are responsible for the pr:'.paralion of the financial statements in accordaiice with the requirements of the Charities Act 2011111-ie Act,). I report iii respect of my examination of the charity's financial L'ialements carried out Lsnder section 145 of the 2011 Acl and in carrying out my examination I have follrjwed all Ihe G1ppli¢able Directions given by the Charily Comrnis8ion under seGtion 14515)Ib) of the Act. Independent examiner's statement Sinc6) the charity's gross income Èxceeded £2Jfo,000 your £thxamiiier must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to unrjertake the examination because l am a member ot the Inslitute of Chartered AGCOUiltanls in England and Wales (ICAEW), which is on8 of the li8ted bodies. I have completed my examination. I confirm that no materiel matters have come to Iny attention in connection with the examination giving me cause ID belieije that in 8ny niaterial respect.. accounting records were not kept in respecr of the (',harity as required t)y section 130 of the Act., or the fiiiancial statéments do not accord with those r&-oids, or the financial statements do not comply w¥th the appi tsble requirements coricerning the fo and content of accoijnts set out in the Charities IA,,'counts and Reports) Regulations ?008 other than any requirement that the accoLints give e, 'triAe and fair, view which is nol, a matter considered as parl of an independent examination. h&?ve no concems end have come across no other matters in connection with the examinatian to which attention should be drawn in this report in order to unable a proper understandiiig of the acc,oiintq to be reached. Mr R I Cri8op FCA Independent Examiner Unit I, Borough House Business Centre, 5 Borough Road, Richmond, North Yorkshire DL10 4SX 3 Odober 2025

Healthwatch North Yorkshire Statement of Financial Position 31 March 2025 2025 2024 Noto Fixed a.%sets Tangible fixed assets 13 684 1,395 Current assets Debtors Cash at bank and in hand 14 1,050 132,332 133,382 15,288 83,340 98,628 Crodltors: amounts falllng due within one yoar Net current assets 15 661 661 132,721 133,405 133,405 97,967 99,362 99,3S2 Total assets less current liabilities Net assets Funds of the charity Restricted funds Unrestricted funds 33,444 99,961 133,405 99,382 99,382 Total charity funds 16 These fin8ncial slatenienls were approved by the board of Irustees and authorised for issue on 3 October 2025, and are signed on behalf of the board by.. P Southgate -Frustee A Cram Trustee The notes on pages 8 to 14 form part of the8e financial statements.

Healthwatch North Yorkshire Notes tc) the Financial Statements Yea ended 31 March 2025 General information The charity is a public benefrt t.bltily and a registered charty in England and Wales and is unincorporated. The address of th,: principal office is 55 Grove Road. Harrogate, North Yorkshire, HG15EP. Statement of compliance These financial statements have been Pfepared in compliance with FRS 102, The Financial Reporting Standard applicable the UK and the Republic of Ireland., the Slalement of Recommended Practice applicab - to charities preparing their accounts in accordance with the Financial Reporting Standard apF icable in the UK and RepublÈc of Ireland (FRS 102) (Charities SORP {FRS 102)) and the Charitit s Act 2011. Accounting policies Basis of preparation The financial statements have bFen prepared on the historical cost basis, as modified by the revaluation of certain financial as ,ets and liabilities and investment properties measured at fair value through income or expendEtL.re. The financial stalements are prepc red in sterling, which is the functional currency of the entity. Going concern There are no material uncertaintie - about the charity's abilty to continue. Judgements and key sources oi estimation uncertainty The preparation of the finarici. statements requires management lo make judgements, estimates and assumptions that . ffect Ihe amounts reported. These estimates and judgements are continually reviewed and are t ased on experience and other factors, including expectations of future events that are believed to l.e reasonable under the circumstances. Fund accounting Unrestricted funds are available 'or use at the discretion of the trustees to further any of the charity's purposes. Designated funds are unrestricted funds earmarked by the trustees for particular fLrture project or commitment. Restricted funds are subjected l) restrictions on their expenditure declared by the donor or through the terms of an appeal, 2.Id fall into one of two sub-classes- feslricled income funds or endowment funds.

Healthwatch North Yorkshire Notes to the Financial Statempnts (continued) Year ended 31 March 2,025 Accounting policies (contlnued) Incoming rEsouTces All iiicoming resources are inGluded in the statement of financial activities whe.n entitlement has passed to the charity., il is probable that the economic benefits associat8d with the Iransaction will flow to the chariLy and the amount can be rsliably measured. The following specific polici6s are applied to particular categories of income.. income from donations or grants is recognisp.d wheii Ihore is evidence of entitlement to tlip. gift, receipt is probable and its amount can b@ m62$1.Ired reliably. legacy income is recognised when receipt is probablTrJ and entillemenl is established. income from donated goods is measured at the fair value of the goods unless this is inipractical to measure reliably, in which case the valLie is derived f rom the Cost to the donor or th& &stim8ted resale value. Don3ted facilities 8nd serviLes are recognised in the aocount8 when received if the value can be reliably me&siJred. No amounts are included for the contribution of general volunteers. income from contracts for the supply of services is recognised with the dclivery of the contracted service. This is classrfied as unrestrictiAd tunds unless there Is a contractual requir8ment for it to b8 spent on a particular purposp and returiied if unspent, in which case it may be regarded as restricted. Resources expended Expendilura is recoynised on an accruals basis 88 8 liability is incurred. Expendilure includes aiiy VAT which cannot be fully recovered, and is classifieil under headings of the stalement of fin8llcidl activities to which it relates.. expenditure on raisin9 funds includes the costs ()! all fundraising activities, events, non- charitable trading activities, and the sale ot donat&d ,.Joc)ds. expenditure oli charltable activities includes all co,.t& incurred by a charity in undertaking activities that further its charitable aims f'or the bei-.efit of ils beneficiaries, including those support costs and ttosls relating to the governance of the charity apportioned to charitable activities. other expenditure includes all expenditure that 18 J* eillier related to rdising funds for the charity nor part of its expenditure on charitable activities. AII c05t5 are allocated to expenditure cgtégorie5 reflecting tlie use of the resource. Direct costs attributable to a singl& aclivity are allocated directly to that activity. Shared costs are apportioned between the activitl(aS th6y contribute to on a rfyasonablé, justrfiable artd consistent basis. Tang5ble assets Tangible assets are initially recorded at cost, and iiubsequently stated at cost less any accuimulated depr&ciation and impairment losses. Any tangible as8ets carried at revalued amounts are recorded at the fair value at the datE., of revaluation less any subsequent accumulated depreciation and subsequent accumulated impairment losses.

Healthwatch North Yorkshire Notes to tho Financlal Statements {conlinuedJ Yea, ended 31 March 2025 Accounting policies rcontiTrue(lJ Tangible assets (contlniied) An increase in the carrying ainount af an asset as a result of a revaluation, 15 recognised Iri oth8r recognised gains and losses, unle%s it reverses a charge for impairment that ha5 previously been recognised as expenditure within he statement of financial activities. A decrease in the Carrying amount of an ass&t as a result of iovalLiation, is recognised in other recognised gains and Irjsses, excepl to which it offsets any previous revaluation gain, in which case the Ioss is shown within other rccognised qailis and10sS8s on the stateirent of financial activities, Depreclatlon Depreciation is calculated so as 10 wrile off the cost or valLiation of an asset, less ils residual value, over the useful economic lif8 of that asset a.8 follows: Fixtures, equipment etc. 20,/0 Straight line Impalrment of flxed assets A review for indicators of. impaimient 15 carried out at each reporting date, with the recoverable amount being estimated where. k;.uch indicator$ exist. Where the carryin9 valuo extie8ds the recoverable amount, the asset is impaired accordingly. Prior impaimi8nts ai'6 also reviewed for possible reversal at each reporting date. For t.he purposes of impairment testing, when it is not possible to estimate th8 recov&rable amount of an individLtal asset, &in estiTnate is m8de of the recoverable amount of the cash- generating unit to which tht) assp.. belongs. The cash-geiieraling unit is the smÈille.st ideiilifiable groLlP of assets t'hat includes tlie G )set and generates c8sh inflows that largely independenl of the ash inflows from other assets or iiroups of assets. For impairment testing of goodwill, the goodwill acquired in a business combination is, from the acquisition dale, allocat￿ to each of the cash-gener4ling units that are expected lo bénefit from the synergies of the combination, irrespective of whether other assets or liabilitieg of the charity are a88igned to thoso iinits. Financial instruments A financial asset or a financ,ial liability is recognised only wheii the charity becoines a party to the contractual provisions of the instrurNent. Basic financi81 iristruments are inirially rocognised at the amount receivable or payable includinq any related transaction costs. Current assets and cljrrent lial)ilil'ieq are subsequently measured at the cash or other consideration expect￿ lo be paid ur received and not discounted. Debt instruments are subsequently. measured at amortised Gosl. Where investments in shares are publicly traded or their fair value can othemise be measured reliably, the investment is subsequently measured at fair value with changes in fair value recognised in income 2nd expenditure. All other such investments are subsequently mpasured at cost less inipaimient. 10

Healthwatch North Yorkshire Notes to the Financial Statements (conbnued) Year ended 31 March 2025 Accounting policies (¢ontlnugd) Financial Ins-truments rcontinued) other financial instruments, including derivatives, are initially recogiiised at fair value, unless payment for an asset is deferred beyond normal business terms or financed 81 & rate of interesl that is not a market rate, in which case the ass8t is m&asured at the present valLte of the future payments discounted at a market rale of interest for a siryi,,lar debt Instrument. Other financial instruments are subsequently measured at fair value, wtth any changes reGogni5ed in the statement of finanoi81 activities, with the exception of hedging iiistruments in a designated hedglng relationship, Financial assets that are measured at cost or amortised cost are ¥eviewed for objective evidence of impairment at the end of each reporting date. If there is objective ¢vid&nco of impaimiont, an inipdirment loss is recognised under the appropriate heading in the statement of financial activtties in whicli the initial gain was recognised. For all equity instruments regardless of significance, and other financial assets that are individually significant, these are assessed individually for impairment. Other financial assets are either assessed individually or grouped on the basis of sirriilar creclit risk Gharacterigtics. Any reversals of impairment are r￿OgnIsed immediately, to Lhe extent that the reversal does not result in a carrylng amount of the financial asset that ey.ceeds what the carrying amoLJnt WOLJld have been liad the impairment not previously been recognised. Donations and legacies Ui Irestricted Funds Restricted Total Funds 2025 Gydnts NYCC service grant other granls 180,000 32,636 212,636 180,000 82,636 262,636 50,000 50,000 Unrest'rictecl Fuiids Restricted Total Funds r- unds 2024 Grants NYCC service grant Other grants 168,793 20,375 189,188 188,793 20,375 189,168 Charitable activities Unr8stricl@d Total Funds Unreslricted Total Funds Funds 2025 Funds 2024 Other commissioned work Other work 2,857 3.385 2,857 3,385 6,242 6,242 11

Healthwatch North Yorkshire Notes to th£Tr Fi nancial Statements fcontinued) Yoa ' ended 31 March 2025 Investment Income Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Bank interest receivable 2,260 2,260 1,421 1,421 Expondlture on charitable activiLle8 by fund type Unrestricted Funds Restricted Total Funds Funds 2025 Charitable activit'y 214,297 16,556 230,853 Unrestricted Funds Restrictéd Total Funds Funds 2024 Charitable activity 237,610 237,810 ExpendltUTe on Gharitable activi,ios by activity type Activities undertaken Tutal funds directly 2025 Total fund 20?_4 Charitable activty 230,853 230,853 237,810 Net incomel{expenditurè) Net incomel{expenditure) is stateG after Charging1{C￿diting)'. 2025 2024 Deprecidtion of. tangil)le fixGd ass¢!Is Op&rating lease r@ntals 711 2,869 711 6,211 10. Independent examSnatSon fees 2025 Fees payable to the inclep@ndent t xaminer for,, Independent examination of the fir Ancial statements 720 70Q 11. Staff costs Thè total slaff costs and emplDyee benefits for the reporting period are analysed as follows- 2025 2024 Wages and salaries 179,276 182,392 The average head count of employees during the year was 6 (2024-. 6). No employee received employee benefits of mor& than £60,000 during the year (2024.. Nil). 12-

Healthwatch North Yorkshire Notes to the Financial Statements (continued) Year ended 31 March 2025 12. Trustee remuneration and expeiises No rémuneration or other-benefits from errployment with the c17arity or-a related entity were received by the trus186S. 13. Tanglblfj fixed assets Equipment Total Cost At 1 Aprll 2024 and 31 March 2025 Depreciation At l April 2024 Charge for the year At 31 March 2025 1 Jf,950 15,950 14,555 711 14,555 711 15,266 15,266 Carrying amount At 31 March 2025 684 684 At 31 Maroh 2024 1,395 1,395 14. Debtors 2025 2024 other debtors 1,050 15,288 15. Creditors: amounts falling due within one yoar 2025 2024 Accru8ls and deferred income 661 661 16. Analysis of charil'able funds Uiirestricted funds At 31 March 202 At 1 April 2024 Income Expenditure General funds 99,362 214,896 1214,2971 99,961 At 31 March 202 At l April 2023 ncome Expenditure General funds 140,141 198,831 1231,6101 99,382 13-

Healthimatch North Yorkshire Notes to tho Financial Statements (¢onUnued) Yea.i' ended 31 March 2025 16. Analysls of c.haritable funds (¢oi:Unued) Restrlcted funds At 31 March 202 At l April 2024 Income Exper)diture Restricted Fund 50,000 (16,556) 33.444 At 31 March 202 At 1 April 2D23 Income Expenoliture Re8triGted Fund 17. Analysis of net assets between iunds Unrestricted Total F￿ndS Funds 2025 Tangible fix8d assets Current assets Creditors les5 than 1 year Net assets 684 99,938 (661 } 99,981 684 99,938 99,961 Llnrestricted Total Funds Funds 2024 Tangible fixed assets Current assets CreditoiB less than 1 year Net assets 1,395 98.628 (661) 99,362 98,6?.8 (681) 99,362 14-

Healthwatch North Yorkshire Management lnforma.ion Year ended 31 March 2025 The lollowing pages do not form part of the financial statements. 15-

Health Natch North Yorkshire Detailed Sti'ltement of Financlal Activities Yea; ended 31 March 2025 2025 2024 Income and endowments l)on¢ltions and lega¢les NYCC service grant Other grants 180,000 82,636 262,636 168,793 20,375 189,168 Charitablo activities other commissioned work other work 3,385 8,242 Investment income Bank inlerest receivable 2,260 1,421 Total income 264,896 196,831 Expenditure ExpeiiditLire on charitable activÉties Wageslsalaries inc. fees Staff Iraining arid welfare Subs & publication ngagement budget Sundry oxpenses Insurance staff IIBvel and &xpenses Repairs and IT c08ts Volunteer travel expenses Legal, professional and consultancy fee-.> Trustees expenses Office rent, broadband and phone Depreciation Bank charges Printing, stationp.ry and postage Marketing and pub5icity Room hire aiid hospilality 179,276 2,869 1,951 8,045 182,392 6,211 782 6,834 31 1,679 6,251 6,432 276 1,134 610 18,776 711 60 831 3,646 1,737 3,554 6,716 590 1,010 414 18,823 711 60 1,295 3,351 451 230,863 237,610 Total exponditure 230,853 237,610 Not in¢oinel{expenditure) 34,043 {40,7-191 16-

Healthwatch North Yorkshire Notes to the Detailed Statement of Financial Activities Year ended 31 March 2025 2025 2024 Expenditure on charitable actlvlties A¢tivlties undertaken directly Wageslsalaries inc fees Staff training and welfare Subs & publlcations Engagement budget Sundry expenses Insurance staff travel and expenses Repairs and IT costs Volunteer trrjvel $xpenvoes Legal, professional and consultancy fees Trnistees expensès Office rent, broadband and phone Depreciation Bank charges Printing, st3tionery and postage Marketing and publicity Rcom hire and hospitality 179,276 2,869 1,951 8,045 182,392 6,211 782 6,834 31 1,679 6,251 6,432 276 1,134 610 18,776 711 60 1,737 3,554 6,716 590 1,010 414 18,823 711 60 1,295 3,351 451 3,646 954 230,853 237,610 Expenditure on charltable activities 230,853 237,610 17-

Healthwatch North Yorkshire Trustees. Annual Report (continued) Year ended 31 March 2025 Achlevemants and performance We reached over 1,700 people across the year as part of our research projects, talking to people at awareness events, oijtdoor stalls, and through our volunteer network. Alongside this over 1,000 people shared their feedback with us about using and accessing health and social care in North Yoi'l(shire. This was )ria our website, phone calls, 8mail enqLiiries, and suNeys. We published 20 repoits which featured people'8 insight into their uso and experi8nces of accessing health and social c,ar&, Tliis included our own reports, on for exainple community postnatal Care, accessible information, mental health and farming, alongside joint reports with our local Healthw&tch Loll8agues in West Yorkshire and Humberside. Here. we produced a nuynber Df reports, on for example rnigrant health, older people and palliative and end of life cari Additionally, we producod reports on care homes as part of our entei- & view programme. Ov&r 23,OCIO people visited our websile for information and rosources, including information on local hpalth and cal'e services. This was a 21°h increase in views from the previous year. We reached 2.73,000 people via social medi8, print, radio and TV. We have focused on hearing from people facing the greatesi h8alth inequalities which have included people living in rural North Yorlishire, with a specrfic spotlight ,,n the farming cornmunity, older people, f'or example those people living with dementia as part of oÉii' care home visits, Women, where we heard from new Inothers and their experiences of using and 8CGe88ing postiiatal care {midwife, health visitor and GP). People living with a mental heatth condition, carers, veterans and 8dults using adult social cafe service5. We hav& wothed collaboratively with our NHS, council, .ntegraled care system, and volLintary community seclor partners aci-oss the year to ensure pi?lic feedback was used to influence improvements in care and services. Thi8 has included ou" involvement in the Women's l-lealth trateyy, All-Age Autism strategy and work around 8uppo.-ting carers. Attendance al the Norsh Yorkshire Health & Wgllbeing Board, North Yorkshire Adult Safeguarding Bo8rd, Humber & North Yorkshire Qualily Committee, and Yol'k & & North Yorkshire Qliality Group. As a result of our worl( and reports we h8ve seen Impro￿￿&mentS in care and sewice across the System, including in mental liealth with new mental health prautitioners in GP practict3s providing care for people, irhprovements in accessible information to support people with additional ne@ds, a rp.newed focus on directing e.are for people living rurally to ensure tlip.y can aGGess servicos, and additional support for people with their end of life care needs Financial review The trustees are satisfied with Ilie financial position of the charity. Resewes policy Healthwatch North Yorkshire will work towards ensuring unrestricted funds are equivalent to one months, running costs. This is to ensLFre we can provide financial stability and the means for th& development of our required activities. The Board will annually review the number of r@serves that are required to ensure that they are adequate to fulfil our continuinq obligations.

Health'Natch North Yorkshire Trustei s, Annual Report (¢ontiniJed) Yea.. ended 31 March 2025 The trustees, annual report was approiied on 3 October 2025 and Signed on belialf of the board of trustees by.. P Southgate Trust6e A Cram Trustee

Healthwatch North Yorkshire Truste(Is' Annual Report fcontlnuodj Yeai ended 31 March 2025 Objectlves and activiti85 The objects of the charityare,. Gather the views and understand the fixperienc88 of people who use health and care services, Cdrers and the wider community, Make people's views knowii, proinoling and supporting the involvem&nt of people in the comrni85ioning and provision of local care services and how they are scrulini8ed. Provide advice and information Isignilosting) lo the public about access to services and support to enable people to make informed choice-. Trustees have considered the Charits Commission's guidance on public benefits and believe th&1 Healthwatch North Yorkshire meets Il':& public benefit requirements in d&liveiing the activities that contribute lo the objects of the charity. The achievernents are set out below in summary on how we delivered our charil'able objects and whi) the beneficiaries are.

Healthwatch North Yorkshlre Trustees, Annual Report Year ended 31 March 2025 The trustees present their report and the unaudited financial statements of the charity for the year ended 31 March 2025. R(+f&renLe and administrative details Registered Charity name Heatthwatch North Yorkshire Charity registratlon number 1171152 Princlpal office Saf Grove Road Harrogate North Yorkshire HG15EP The trustees P Southgate J Cunningham A Cram A Wood A CLinningham S Eyre J Walker S Hannah C O'Neill H Darton A Gre&n Independent examiner Mr R I Crisop FCA Unit 1, Borough House Busii:ess Centre, r Borough Road, Richmond, North Yorkshire DL10 4SX structur&, govemance aiid management The charity is a Charitable Incorpurated Organisation (CIO) reiiistered with the Charity Commission on 17th January 2017. The charity 13 managed by the board of Irufy'lees. Trustees are appointed for a term of 3 years. New trustees receive an induction and briefing on their legal ,bligation8 ijnder charitable law and the contènt of the constitution as well als management c.ommitte , pape￿ to familiarise themselves with thair role and rosponsibililies. Funding is provided through a grant from North Yorkshire Couiity Council and extemal earned income for lime limited projects.

HealthNatch North Yorkshire F nancial Statements Yea" ended 31 March 2025 Page Trustees, annual report Independent examiner's report to the trustees Statement of financial activilies Statement of financial positi(Jn Notes to the financial staterrents The following pages do nct form part of the financial statements Detailed statement of financ al activities 16 Notes to the detailed statem ?nt of financial activities 17

CHARITY REGISTRATION NUMBER: 1171152 Healthwatch North Yi)rkshire Unaudited Financial Statements 31 March 202 IAN CRISO Nl'A Chartered accountants Unit 1, Borough House Business Centre, 5 Borough Road, Richniond, North Yorkshire DL10 4SX

Health.watch North Yorkshire Statemènt of Financial Activities Yeai ended 31 March 2025 2025 Restricted funds Total funds Total funds 2024 Unrestricted funds Note Income and endowments Donations and legacies Charitable ac.tivities Investment income 212,636 50,000 262,636 189,168 6,242 1,421 196,831 2,260 214,896 2,260 264,896 Total income 50,000 Expendlture Expenditure on charitable activitie6 Total oxponditure 214,297 214,297 1S,558 IS,556 230,853 230,853 237,610 237,610 Net Incomel(expenditure) and net movement In f'unds 599 33,444 34,043 {40.779) Reconciliation of funds "rotal funds brought foward Total funds carried fO￿ard 99,362 99,362 133,405 140,141 99,362 99,981 33,444 The statement of financial activities incli.ldes all gains and losses recognised in the ye¢Jl. All income and expenditure derive from continuing activities. I'he notos on pages 8 to 14 form pari of these financial statements.

Healthwatch North Yorkshire Indepeiident Examiner's Report to the Trustees of Healthwal'ch North Yorkshire Year ended 31 March ?.025 I report to the trustees on rriy examination of the financial statpments of Healthwatch North Yorkshire ('the charity'} foi. the year ended 31 M2rch 2025. Responsibiliti6s and basis of report As the trustees of the charily you are responsible for the pr:'.paralion of the financial statements in accordaiice with the requirements of the Charities Act 2011111-ie Act,). I report iii respect of my examination of the charity's financial L'ialements carried out Lsnder section 145 of the 2011 Acl and in carrying out my examination I have follrjwed all Ihe G1ppli¢able Directions given by the Charily Comrnis8ion under seGtion 14515)Ib) of the Act. Independent examiner's statement Sinc6) the charity's gross income Èxceeded £2Jfo,000 your £thxamiiier must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to unrjertake the examination because l am a member ot the Inslitute of Chartered AGCOUiltanls in England and Wales (ICAEW), which is on8 of the li8ted bodies. I have completed my examination. I confirm that no materiel matters have come to Iny attention in connection with the examination giving me cause ID belieije that in 8ny niaterial respect.. accounting records were not kept in respecr of the (',harity as required t)y section 130 of the Act., or the fiiiancial statéments do not accord with those r&-oids, or the financial statements do not comply w¥th the appi tsble requirements coricerning the fo and content of accoijnts set out in the Charities IA,,'counts and Reports) Regulations ?008 other than any requirement that the accoLints give e, 'triAe and fair, view which is nol, a matter considered as parl of an independent examination. h&?ve no concems end have come across no other matters in connection with the examinatian to which attention should be drawn in this report in order to unable a proper understandiiig of the acc,oiintq to be reached. Mr R I Cri8op FCA Independent Examiner Unit I, Borough House Business Centre, 5 Borough Road, Richmond, North Yorkshire DL10 4SX 3 Odober 2025

Healthwatch North Yorkshire Statement of Financial Position 31 March 2025 2025 2024 Noto Fixed a.%sets Tangible fixed assets 13 684 1,395 Current assets Debtors Cash at bank and in hand 14 1,050 132,332 133,382 15,288 83,340 98,628 Crodltors: amounts falllng due within one yoar Net current assets 15 661 661 132,721 133,405 133,405 97,967 99,362 99,3S2 Total assets less current liabilities Net assets Funds of the charity Restricted funds Unrestricted funds 33,444 99,961 133,405 99,382 99,382 Total charity funds 16 These fin8ncial slatenienls were approved by the board of Irustees and authorised for issue on 3 October 2025, and are signed on behalf of the board by.. P Southgate -Frustee A Cram Trustee The notes on pages 8 to 14 form part of the8e financial statements.

Healthwatch North Yorkshire Notes tc) the Financial Statements Yea ended 31 March 2025 General information The charity is a public benefrt t.bltily and a registered charty in England and Wales and is unincorporated. The address of th,: principal office is 55 Grove Road. Harrogate, North Yorkshire, HG15EP. Statement of compliance These financial statements have been Pfepared in compliance with FRS 102, The Financial Reporting Standard applicable the UK and the Republic of Ireland., the Slalement of Recommended Practice applicab - to charities preparing their accounts in accordance with the Financial Reporting Standard apF icable in the UK and RepublÈc of Ireland (FRS 102) (Charities SORP {FRS 102)) and the Charitit s Act 2011. Accounting policies Basis of preparation The financial statements have bFen prepared on the historical cost basis, as modified by the revaluation of certain financial as ,ets and liabilities and investment properties measured at fair value through income or expendEtL.re. The financial stalements are prepc red in sterling, which is the functional currency of the entity. Going concern There are no material uncertaintie - about the charity's abilty to continue. Judgements and key sources oi estimation uncertainty The preparation of the finarici. statements requires management lo make judgements, estimates and assumptions that . ffect Ihe amounts reported. These estimates and judgements are continually reviewed and are t ased on experience and other factors, including expectations of future events that are believed to l.e reasonable under the circumstances. Fund accounting Unrestricted funds are available 'or use at the discretion of the trustees to further any of the charity's purposes. Designated funds are unrestricted funds earmarked by the trustees for particular fLrture project or commitment. Restricted funds are subjected l) restrictions on their expenditure declared by the donor or through the terms of an appeal, 2.Id fall into one of two sub-classes- feslricled income funds or endowment funds.

Healthwatch North Yorkshire Notes to the Financial Statempnts (continued) Year ended 31 March 2,025 Accounting policies (contlnued) Incoming rEsouTces All iiicoming resources are inGluded in the statement of financial activities whe.n entitlement has passed to the charity., il is probable that the economic benefits associat8d with the Iransaction will flow to the chariLy and the amount can be rsliably measured. The following specific polici6s are applied to particular categories of income.. income from donations or grants is recognisp.d wheii Ihore is evidence of entitlement to tlip. gift, receipt is probable and its amount can b@ m62$1.Ired reliably. legacy income is recognised when receipt is probablTrJ and entillemenl is established. income from donated goods is measured at the fair value of the goods unless this is inipractical to measure reliably, in which case the valLie is derived f rom the Cost to the donor or th& &stim8ted resale value. Don3ted facilities 8nd serviLes are recognised in the aocount8 when received if the value can be reliably me&siJred. No amounts are included for the contribution of general volunteers. income from contracts for the supply of services is recognised with the dclivery of the contracted service. This is classrfied as unrestrictiAd tunds unless there Is a contractual requir8ment for it to b8 spent on a particular purposp and returiied if unspent, in which case it may be regarded as restricted. Resources expended Expendilura is recoynised on an accruals basis 88 8 liability is incurred. Expendilure includes aiiy VAT which cannot be fully recovered, and is classifieil under headings of the stalement of fin8llcidl activities to which it relates.. expenditure on raisin9 funds includes the costs ()! all fundraising activities, events, non- charitable trading activities, and the sale ot donat&d ,.Joc)ds. expenditure oli charltable activities includes all co,.t& incurred by a charity in undertaking activities that further its charitable aims f'or the bei-.efit of ils beneficiaries, including those support costs and ttosls relating to the governance of the charity apportioned to charitable activities. other expenditure includes all expenditure that 18 J* eillier related to rdising funds for the charity nor part of its expenditure on charitable activities. AII c05t5 are allocated to expenditure cgtégorie5 reflecting tlie use of the resource. Direct costs attributable to a singl& aclivity are allocated directly to that activity. Shared costs are apportioned between the activitl(aS th6y contribute to on a rfyasonablé, justrfiable artd consistent basis. Tang5ble assets Tangible assets are initially recorded at cost, and iiubsequently stated at cost less any accuimulated depr&ciation and impairment losses. Any tangible as8ets carried at revalued amounts are recorded at the fair value at the datE., of revaluation less any subsequent accumulated depreciation and subsequent accumulated impairment losses.

Healthwatch North Yorkshire Notes to tho Financlal Statements {conlinuedJ Yea, ended 31 March 2025 Accounting policies rcontiTrue(lJ Tangible assets (contlniied) An increase in the carrying ainount af an asset as a result of a revaluation, 15 recognised Iri oth8r recognised gains and losses, unle%s it reverses a charge for impairment that ha5 previously been recognised as expenditure within he statement of financial activities. A decrease in the Carrying amount of an ass&t as a result of iovalLiation, is recognised in other recognised gains and Irjsses, excepl to which it offsets any previous revaluation gain, in which case the Ioss is shown within other rccognised qailis and10sS8s on the stateirent of financial activities, Depreclatlon Depreciation is calculated so as 10 wrile off the cost or valLiation of an asset, less ils residual value, over the useful economic lif8 of that asset a.8 follows: Fixtures, equipment etc. 20,/0 Straight line Impalrment of flxed assets A review for indicators of. impaimient 15 carried out at each reporting date, with the recoverable amount being estimated where. k;.uch indicator$ exist. Where the carryin9 valuo extie8ds the recoverable amount, the asset is impaired accordingly. Prior impaimi8nts ai'6 also reviewed for possible reversal at each reporting date. For t.he purposes of impairment testing, when it is not possible to estimate th8 recov&rable amount of an individLtal asset, &in estiTnate is m8de of the recoverable amount of the cash- generating unit to which tht) assp.. belongs. The cash-geiieraling unit is the smÈille.st ideiilifiable groLlP of assets t'hat includes tlie G )set and generates c8sh inflows that largely independenl of the ash inflows from other assets or iiroups of assets. For impairment testing of goodwill, the goodwill acquired in a business combination is, from the acquisition dale, allocat￿ to each of the cash-gener4ling units that are expected lo bénefit from the synergies of the combination, irrespective of whether other assets or liabilitieg of the charity are a88igned to thoso iinits. Financial instruments A financial asset or a financ,ial liability is recognised only wheii the charity becoines a party to the contractual provisions of the instrurNent. Basic financi81 iristruments are inirially rocognised at the amount receivable or payable includinq any related transaction costs. Current assets and cljrrent lial)ilil'ieq are subsequently measured at the cash or other consideration expect￿ lo be paid ur received and not discounted. Debt instruments are subsequently. measured at amortised Gosl. Where investments in shares are publicly traded or their fair value can othemise be measured reliably, the investment is subsequently measured at fair value with changes in fair value recognised in income 2nd expenditure. All other such investments are subsequently mpasured at cost less inipaimient. 10

Healthwatch North Yorkshire Notes to the Financial Statements (conbnued) Year ended 31 March 2025 Accounting policies (¢ontlnugd) Financial Ins-truments rcontinued) other financial instruments, including derivatives, are initially recogiiised at fair value, unless payment for an asset is deferred beyond normal business terms or financed 81 & rate of interesl that is not a market rate, in which case the ass8t is m&asured at the present valLte of the future payments discounted at a market rale of interest for a siryi,,lar debt Instrument. Other financial instruments are subsequently measured at fair value, wtth any changes reGogni5ed in the statement of finanoi81 activities, with the exception of hedging iiistruments in a designated hedglng relationship, Financial assets that are measured at cost or amortised cost are ¥eviewed for objective evidence of impairment at the end of each reporting date. If there is objective ¢vid&nco of impaimiont, an inipdirment loss is recognised under the appropriate heading in the statement of financial activtties in whicli the initial gain was recognised. For all equity instruments regardless of significance, and other financial assets that are individually significant, these are assessed individually for impairment. Other financial assets are either assessed individually or grouped on the basis of sirriilar creclit risk Gharacterigtics. Any reversals of impairment are r￿OgnIsed immediately, to Lhe extent that the reversal does not result in a carrylng amount of the financial asset that ey.ceeds what the carrying amoLJnt WOLJld have been liad the impairment not previously been recognised. Donations and legacies Ui Irestricted Funds Restricted Total Funds 2025 Gydnts NYCC service grant other granls 180,000 32,636 212,636 180,000 82,636 262,636 50,000 50,000 Unrest'rictecl Fuiids Restricted Total Funds r- unds 2024 Grants NYCC service grant Other grants 168,793 20,375 189,188 188,793 20,375 189,168 Charitable activities Unr8stricl@d Total Funds Unreslricted Total Funds Funds 2025 Funds 2024 Other commissioned work Other work 2,857 3.385 2,857 3,385 6,242 6,242 11

Healthwatch North Yorkshire Notes to th£Tr Fi nancial Statements fcontinued) Yoa ' ended 31 March 2025 Investment Income Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Bank interest receivable 2,260 2,260 1,421 1,421 Expondlture on charitable activiLle8 by fund type Unrestricted Funds Restricted Total Funds Funds 2025 Charitable activit'y 214,297 16,556 230,853 Unrestricted Funds Restrictéd Total Funds Funds 2024 Charitable activity 237,610 237,810 ExpendltUTe on Gharitable activi,ios by activity type Activities undertaken Tutal funds directly 2025 Total fund 20?_4 Charitable activty 230,853 230,853 237,810 Net incomel{expenditurè) Net incomel{expenditure) is stateG after Charging1{C￿diting)'. 2025 2024 Deprecidtion of. tangil)le fixGd ass¢!Is Op&rating lease r@ntals 711 2,869 711 6,211 10. Independent examSnatSon fees 2025 Fees payable to the inclep@ndent t xaminer for,, Independent examination of the fir Ancial statements 720 70Q 11. Staff costs Thè total slaff costs and emplDyee benefits for the reporting period are analysed as follows- 2025 2024 Wages and salaries 179,276 182,392 The average head count of employees during the year was 6 (2024-. 6). No employee received employee benefits of mor& than £60,000 during the year (2024.. Nil). 12-

Healthwatch North Yorkshire Notes to the Financial Statements (continued) Year ended 31 March 2025 12. Trustee remuneration and expeiises No rémuneration or other-benefits from errployment with the c17arity or-a related entity were received by the trus186S. 13. Tanglblfj fixed assets Equipment Total Cost At 1 Aprll 2024 and 31 March 2025 Depreciation At l April 2024 Charge for the year At 31 March 2025 1 Jf,950 15,950 14,555 711 14,555 711 15,266 15,266 Carrying amount At 31 March 2025 684 684 At 31 Maroh 2024 1,395 1,395 14. Debtors 2025 2024 other debtors 1,050 15,288 15. Creditors: amounts falling due within one yoar 2025 2024 Accru8ls and deferred income 661 661 16. Analysis of charil'able funds Uiirestricted funds At 31 March 202 At 1 April 2024 Income Expenditure General funds 99,362 214,896 1214,2971 99,961 At 31 March 202 At l April 2023 ncome Expenditure General funds 140,141 198,831 1231,6101 99,382 13-

Healthimatch North Yorkshire Notes to tho Financial Statements (¢onUnued) Yea.i' ended 31 March 2025 16. Analysls of c.haritable funds (¢oi:Unued) Restrlcted funds At 31 March 202 At l April 2024 Income Exper)diture Restricted Fund 50,000 (16,556) 33.444 At 31 March 202 At 1 April 2D23 Income Expenoliture Re8triGted Fund 17. Analysis of net assets between iunds Unrestricted Total F￿ndS Funds 2025 Tangible fix8d assets Current assets Creditors les5 than 1 year Net assets 684 99,938 (661 } 99,981 684 99,938 99,961 Llnrestricted Total Funds Funds 2024 Tangible fixed assets Current assets CreditoiB less than 1 year Net assets 1,395 98.628 (661) 99,362 98,6?.8 (681) 99,362 14-

Healthwatch North Yorkshire Management lnforma.ion Year ended 31 March 2025 The lollowing pages do not form part of the financial statements. 15-

Health Natch North Yorkshire Detailed Sti'ltement of Financlal Activities Yea; ended 31 March 2025 2025 2024 Income and endowments l)on¢ltions and lega¢les NYCC service grant Other grants 180,000 82,636 262,636 168,793 20,375 189,168 Charitablo activities other commissioned work other work 3,385 8,242 Investment income Bank inlerest receivable 2,260 1,421 Total income 264,896 196,831 Expenditure ExpeiiditLire on charitable activÉties Wageslsalaries inc. fees Staff Iraining arid welfare Subs & publication ngagement budget Sundry oxpenses Insurance staff IIBvel and &xpenses Repairs and IT c08ts Volunteer travel expenses Legal, professional and consultancy fee-.> Trustees expenses Office rent, broadband and phone Depreciation Bank charges Printing, stationp.ry and postage Marketing and pub5icity Room hire aiid hospilality 179,276 2,869 1,951 8,045 182,392 6,211 782 6,834 31 1,679 6,251 6,432 276 1,134 610 18,776 711 60 831 3,646 1,737 3,554 6,716 590 1,010 414 18,823 711 60 1,295 3,351 451 230,863 237,610 Total exponditure 230,853 237,610 Not in¢oinel{expenditure) 34,043 {40,7-191 16-

Healthwatch North Yorkshire Notes to the Detailed Statement of Financial Activities Year ended 31 March 2025 2025 2024 Expenditure on charitable actlvlties A¢tivlties undertaken directly Wageslsalaries inc fees Staff training and welfare Subs & publlcations Engagement budget Sundry expenses Insurance staff travel and expenses Repairs and IT costs Volunteer trrjvel $xpenvoes Legal, professional and consultancy fees Trnistees expensès Office rent, broadband and phone Depreciation Bank charges Printing, st3tionery and postage Marketing and publicity Rcom hire and hospitality 179,276 2,869 1,951 8,045 182,392 6,211 782 6,834 31 1,679 6,251 6,432 276 1,134 610 18,776 711 60 1,737 3,554 6,716 590 1,010 414 18,823 711 60 1,295 3,351 451 3,646 954 230,853 237,610 Expenditure on charltable activities 230,853 237,610 17-