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← Once Upon A Smile Limited

2023-08-31-accounts

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ANNUAL REPORT

1 September 2022 - 31 August 2023

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Once upon a Smile Ltd is a company limited by guarantee registered in England and Wales with No. 09836201 and registered office 62-66 Deansgate Manchester M3 2EN and is a registered charity with No. 1170975.

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Reference and Administrative Details

The Trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 August 2023. The Trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

Trustees

Ms M Bancroft (resigned 21 September 2022) Mr P K Cheetham-Karcz Mr J Bancroft (resigned 13 September 2022) Mr D Miller Mrs L Jillings Dr E S O’Neil (appointed 14 October 2022) Mr R A Barlow (appointed 22 September 2022)

Senior Management Team

Mr D Jillings, Chief Executive Officer Mrs K Willison as Head of Bereavement Services

Principal Office

Sidley House 6 Brindley Road Manchester M16 9HQ

Registered Office

Sedulo Accountants Limited 62-66 Deansgate Manchester M3 2EN

The charity is incorporated in England and Wales.

Company Registration Number 09836201

Charity Registration Number 1170975

Independent Examiner Helen Binns FCA Beever and Struthers One Express 1 George Leigh Street Manchester M4 5DL

ANNUAL REPORT 2022 - 23

1

ABOUT US

WHO WE ARE

Once Upon a Smile provides practical and emotional support to bereaved children and their families to enable them to adjust to their new life without their loved one.

Supporting children and young people from across Greater Manchester, we offer a bespoke variety of support to families who are going through a difficult time. Not only are we unique in this way, but we also tailor the support we provide to families to suit their individual needs.

AIMS

To support bereaved children and families at their time of need. Providing a safe space to explore, express and understand their grief while adjusting to a new life without their loved one.

VISION

To provide emotional and practical support to bereaved families so that no child or family grieves alone.

HOW WE SUPPORT

Our dedicated and skilled team of staff provide invaluable support and guidance to all our families. Their efforts and creative ways of supporting families help pave the way for a brighter and more positive future.

We provide:

n Children’s Bereavement Support n Practical Support n Respite Breaks

OUR VALUES

  1. Kindness is at the heart of everything we do

  2. Empathy- we are sensitive and understanding to the needs of the families we support.

  3. Empowering - we ensure that our children and

  4. families are given the right support to meet their individual needs

  5. Respect- We celebrate what makes us unique and establish trust through inclusivity and recognition

WHERE WE ARE

Our bereavement support is delivered from our dedicated child-friendly centre - Sidley House. Based on the borders of Trafford and Salford but within the Manchester catchment area, we welcome and support hundreds of children each year from across the ten Greater Manchester Local Authorities and when appropriate far across the north of England. We have and will continue to support bereaved families with advice, guidance, and resources if they are unable to attend Sidley House.

A MESSAGE FROM OUR CHAIR AND TRUSTEE’S

As we reflect upon another impactful year, we are honoured to share with you our annual report.

We are continually inspired by the dedication and compassion from our incredible team and supporters. Together, we have navigated challenges, celebrated triumphs, and, most importantly, made a positive impact in the lives of children and their families following the death of a loved one.

This year has been marked by resilience and a steadfast commitment to our vision of providing much needed bereavement support. It has not been without its challenges in this ever-changing world, and we continue to evolve our approach to reach those who need our support and how we raise the vital funds needed to sustain our work.

The real stories within this annual report are a testament to the profound influence we’ve had on bereaved children and families across Greater Manchester.

Our journey continues, there is more that can be done, and the road ahead holds new challenges and opportunities. We are confident that, together, we will continue to navigate this journey with determination, understanding and an unwavering commitment to our cause.

Thank you, from the depths of our hearts, for your support, dedication, and belief in Once Upon a Smile. Together, we are making a lasting impact on the lives of grieving children, creating a safe place to explore their grief.

A MESSAGE FROM OUR HEAD OF BEREAVEMENT SERVICES

Our aim has always been to create high quality support to bereaved children and their loved ones at a time that’s right for them and dependant on their needs and choices. As I enter my tenth year with the charity, I am committed to upholding the Charity’s mission so that no child grieves alone and that they are provided with support so they can grieve in a healthy and safe way. I am full of gratitude for the opportunities to be creative and for our dedicated, passionate, and skilled team who provide consistent service delivery and comfort to all those bereaved. As we aspire to support even more young people through our support programmes, we recognise that growth is essential so we will continue to listen and adapt driven by our shared values and beliefs.

In terms of the next 12 months, we will be focusing more on:

ANNUAL REPORT 2022 - 23

2

BEREAVEMENT SUPPORT

Bereavement is deeply emotional and life-altering. We provide tailored practical and emotional support to children and families, always considering their individual circumstances, challenges, and needs.

the individual’s life. There are many common types of secondary losses after the death of a loved one:

93.7% OF THESE REFERRALS ARE FROM ACROSS GREATER MANCHESTER.

1. Social Support: The death of a loved one can sometimes lead to changes in social relationships. Friends and family may not know how to offer support, or the bereaved person may withdraw from social activities, leading to a loss of social connections

One huge consideration can be about the death itself as it can be due to various factors, including terminal illness, accidents, or unexpected tragedies.

Children also process grief differently, with younger children often expressing their emotions through play and different behaviours, while teenagers may grapple with complex emotions and questions about life and death.

2. Financial Impact: The death of a family member can have significant financial implications. Loss of income, changes in financial responsibilities. Often unexpected costs such as funeral expenses can contribute to financial stress.

238

We are also aware of our culturally diverse community, understanding that bereaved children and families come from various ethnic, religious, and cultural backgrounds. We understand and respect diverse backgrounds providing culturally sensitive support.

REFERRALS FOR BEREAVED FAMILIES.

3. Role Changes: The roles and responsibilities within a family or social circle may shift after a death. For example, a surviving spouse may need to take on additional roles and responsibilities that were previously handled by the deceased

Here at Once Upon a Smile, we put a lot of emphasis on their time of need . We do not believe that families should be required to grieve for 6-12 months before being supported. Children require information, a level of understanding of death and dying and selfcare tools for the difficult days so they can grieve in a safe and comfortable way. We understand how hard it is for families to seek support and therefore support should be provided when the family make the request.

4. Identity and Purpose: The loss of a loved one can challenge a person’s sense of identity and purpose. Roles as a spouse, parent, or caregiver may be altered, and individuals may need to redefine their identity in the absence of the deceased.

1527

INDIVIDUAL SESSIONS INCLUSIVE OF 1TO1’S, ASSESSMENTS AND CHECK

5. Changes in Daily Routine: The daily routine of the bereaved person may be disrupted. Activities that were shared with the deceased may become painful reminders, leading to changes in daily habits and rituals

We focus on ensuring our support is the right support for families. We are proud that we put the needs of our families at the forefront of our service. We adapt and tailor the support to meet their needs and continue to pride ourselves on ensuring we offer long term support.

IN SESSIONS

6. Emotional Well-being: Grieving individuals often experience a range of emotions, and the intensity and duration of these emotions can impact their overall emotional wellbeing. Depression, anxiety, and feelings of loneliness are common secondary losses

352

Our support is primarily delivered at our children’s bereavement centre, Sidley House. Now in its fourth year within our operation it has welcomed and supported thousands of children and their families.

BEREAVED CHILDREN REFERRED TO US FROM 1ST SEPTEMBER 2022 – 31ST AUGUST 2023

7. Health Effects: Grief can have physical and mental health implications. Sleep disturbances, changes in appetite, and other stress-related symptoms may emerge, affecting the overall health of the bereaved person

Sidley House is over two floors with 10 themed rooms dedicated to specific activities and ages of our children that attend, to allow bereaved families to express their grief in a fun and safe environment, both in groups and individually. These spaces have been uniquely designed by the children that we support and have evolved over time.

8. Spiritual and Existential Concerns: The death of a loved one can prompt individuals to question their beliefs, purpose, and the meaning of life. This existential questioning may be a part of the grieving process

AN INCREASE OF 27% FROM THE PREVIOUS YEAR.

ADDITIONAL CHANGES THAT IMPACT FAMILIES

It’s important to note that everyone experiences grief differently, and the impact of secondary losses can vary from person to person but can have a significant effect on how we grieve and decisions we make.

Known in the sector as ‘Secondary losses’, this refers to the additional losses individuals may experience following the death of a loved one. While the primary ‘loss’ is the death of the person, secondary losses encompass a range of other changes and challenges that arise as a result of the death. These secondary losses can compound the grief process and impact various aspects of

We continue to support individuals experiencing ‘Secondary losses’ and is further explained in the financial assistance section of this report.

ANNUAL REPORT 2022 - 23

3

BEREAVEMENT SUPPORT

ONE TO ONE SUPPORT

Our support helps to reduce emotional distress and improved mental wellbeing among grieving children. In turn it can build a stronger family network and improve family communication. Our support also can improve how children we support make future positive choices in their lives.

This supports young people as they navigate through the difficult days, providing them with strategies to cope with their grief and giving them a safe place to ‘just be’. Providing validation and educating them so they can look forward to the future with hope. These are delivered in Sidley House our child bereavement centre.

Families come together either individually or with other bereaved families to create a beautiful bear with the hope that the bear will provide comfort to them during difficult times. Sessions can be delivered in groups, individual and family sessions. Every child and family supported by Once Upon a Smile are given an opportunity to make a bear. We also offer this support to schools and other educational settings. This activity provides a vital emotional outlet so grieving children can begin to express their grief and open up about their thoughts and emotions with others. This is a wonderful resource that we often send to families who contact us that may not require one to one support. In the past year we have supported with 117 snuggle bears.

PARENT/CARER SUPPORT

GROUPS

Our children and parent groups that have been delivered so far this year have all been a huge success and this has been measured by the number of parents attending and the feedback received. Our groups have all been delivered in a safe and encouraging environment where children and young people can freely express their thoughts and emotions through the activities, they take part in.

These groups give an opportunity for children and young people to connect with other people with lived experiencefollowing the death of a loved one. Our activities have helped participants:

In the past year, we were kindly supported by The Charity Service to support funding our groups. We wish to thank the grant funder for their support.

PARENT

Whilst our first area for support is to support a child or young person following the death of a loved one, we are increasingly seeing a demand for further support for parents and carers. This is why we have reintroduced our parent/ carer groups in the past year. It was brought to our attention by a number of adults that they wanted to meet other parents/carers that could value and understand what they were going through.

We have also increased our online advice and in person support in the past year.

“It’s been invaluable to chat in an informal way to others who ‘just get it’ This is what I had hoped from the sessions. Also, to meet a group who I could bond with through shared experiences. I have had some down time

which was been so relaxing. Also, I was starting to withdraw a bit, so this has been a catalyst to getting out more”.

PARENT

RESIDENTIAL

Our residentials provide a unique and enriching experience for our children, whether with a parent or independently. Some of our children may have also taken on caring responsibilities following the death of a sibling, parent, or person close to them. This may have changed the family dynamic and our residential can offer a valuable respite opportunity. We hosted our annual primary school aged residential in August to spend 3 days at an adventure farm. This continues to be a popular and life changing activity for the children we support .

We continue to work closely with the children and families we support to ensure that their views matter and have in place a pre/during and post feedback loop. Throughout the support we provide to children we record confidentially and with their approval (safeguarding) their experience exploring thoughts and feelings about the person who has died. This helps us identify if we are achieving our aims and objectives and most importantly meeting the needs of those we support.

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ANNUAL REPORT 2022 - 23

FINANCIAL ASSISTANCE

The death of a loved one can have significant financial implications and since our founding, we have provided some financial support where it is needed. As part of our development, we now consider and implement specific projects that allow the families we support and previously supported some form of financial assistance. This is on a case-by case basis.

We have also introduced financial support schemes which following feedback from families have proven more effective. Recent analysis from Loughborough University states that families on average are paying £400 extra a month for basic goods such as food and energy. This is increasingly a struggle and a worry for any family.

n Summer support scheme and uniform support

Summer is a busy time for any family. Children are off school, making childcare arrangements can be stressful and expensive. There are many increased costs that can add more pressure to a parent or carer within the family home. We aim to try and alleviate some of the pressures our families are facing.

This scheme supports families with financial support for grocery vouchers, clothing for children and give an opportunity for their families to spend important and valuable family time together.

“I just want to say a massive thank you to

Once Upon a Smile for covering the cost of (name removed) and (name removed) school uniforms, this has helped me out massively, thank you. Branded school wear can get very expensive and it’s a time of year I always dread and find it very hard to find the funds for as well as entertaining two children for 6 weeks”.

PARENT

n Family visits

The benefits of spending quality time together are invaluable to our families. This year we introduced a new element to our support as part of our summer holiday support scheme. Providing group family experiences. Our family visits are facilitated by our team and financial support for transport and subsistence are also provided.

n 133 attended our summer programme n 2 more visits planned for 2024

n Christmas Support Scheme

This now annual support scheme has continued to thrive. Local businesses such as Sedulo and the JD Foundation have continued to help us provide children and their families with gifts during this season.

advice and guidance

Support and guidance can be for several reasons including but not restricted to:

n Guidance to other organisations and professionals

We provide support in many ways, including telephone support, in person and through our website and digital channels.

We have continued to see an increase in the number of referrals made from schools and local authorities, but self-referrals continue to make up a large percentage.

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----- Start of picture text -----
SELF
REFERALS
55%
SCHOOL
REFERRALS
25%
LOCAL
AUTHORITY
12%
----- End of picture text -----

89 young people/children were provided a gift or voucher to use to purchase something they would like. 62 families supported through our Christmas Appeal.

ANNUAL REPORT 2022 - 23

5

NEW PROJECTS

We’re Here for You Bereavement Resource

One of our biggest successes in the past year have been the launch of our child bereavement bags.

Our bereavement bags have been designed by our team of bereavement support practitioners and children of Once Upon a Smile and are given to children that have experienced the death of a parent/guardian, sibling, or grandparent. We self-funded these primary aged school bereavement bags and we have received some amazing feedback on how they help a child when they experience the death of a loved one.

‘This immediate support which we can keep within school provides assurance that should a child need immediate support, we can offer it through Once Upon a Smile.’ Teacher, Bolton.

We aim to:

We want to now develop phase two-introducing a secondary age-appropriate bereavement resource and develop these existing ones. This offer is now part of the ongoing support we provide. We are now exploring suitable grants and asking our donors for their support in the future.

604 BAGS DISTRIBUTED TO GREATER MANCHESTER PRIMARY SCHOOLS 80% OF PRIMARY SCHOOLS IN GREATER MANCHESTER NOW HAVE A WE’RE HERE FOR YOU BEREAVEMENT BAG AT THEIR SCHOOL

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ANNUAL REPORT 2022 - 23

6

FUNDRAISING

We are reliant on our own fundraising efforts, and deliver various fundraising activities, which encompass events organised collaboratively by our charity, our dedicated supporters, and corporate partners throughout the year. We have developed a new fundraising strategy over the year to shape how we can work most effectively, creating new ways to engage new and existing donors with our ultimate goal to raise the vital funds we need to continue to support bereaved children at their time of need.

Throughout the past year, we have maintained operations with one fundraising team member. Our Fundraising Manager left in April 2023 with a new fundraiser in post the same month.

Much of Q4 (June-August) was to develop the landscape for the 2023-2024 financial year.

Our biggest fundraiser - The Grand Ball was postponed with a new date booked for 2024.

However, our Christmas Ball took place generating over £18,000* and we also hosted events in Snowdon and other locations. A highlight in the year was that a small team of corporate partners and our Co-Founders worked together to run the Manchester 10k raising over £5,000.

Throughout this year, we were delighted to receive grant funding from the following organisations who recognised how they could help make a difference:

n Rainford Trust

n The Delamere Diary Foundation

n John Lewis Partnership

n The Henry Smith Charity

n JD Foundation

We are fortunate to maintain the ongoing support of Stockport Homes Group, who have designated us as their charity of the year until March 2024. We are also continuing to actively engage with existing corporate partners and seek new opportunities throughout the next year.

*Less refund from venue

Staff and Volunteers

Our staff and volunteers help us to help others.

Our staff team are integral to making Once Upon a Smile what it is - a safe space for conversation and exploration of thoughts and feelings.

During the year, we recruited a new fundraiser (following the departure of our fundraising manager and our bereavement team grew as we recruited a new Bereavement Support Worker (started in October 2023)

For our volunteers, we have a small number of roles which we have developed, requiring knowledge and expertise from several sectors. Increasingly is the support to help at our events such as the Christmas Ball.

We continue develop and implemented policies we feel are valuable to staff and volunteers. Some of these include:

n Health & Safety

n Financial

n Safeguarding

In addition to our policies, we also have a comprehensive training programme which can be delivered in person or through on-line learning.

We also encourage peer-to peer development between colleagues. In the past year training Designated Safeguarding Lead training, as well as safeguarding training for all staff.

During the year we were recognised as a National Living Wage Employer.

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ANNUAL REPORT 2022 - 23

7

STRUCTURE, GOVERNANCE AND MANAGEMENT

GOVERNING DOCUMENT

The charity is controlled by its governing document, the Articles of Association, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

PUBLIC BENEFIT

With reference to the duty in section 17(5) of the Charities Act 2011, the trustees confirm that they have referred to the Charity Commission’s guidance on public benefit - including ‘Public benefit: the public benefit requirement (PB1)’ and ‘Public benefit: running a charity (PB2)’ - when reviewing the charity’s aims and objectives and in planning its current and future activities.

The achievements and activities outlined in this report demonstrate the public benefit arising from the charity’s activities.

TRUSTEES

We have a dedicated and supportive leadership team and trustee board. These are individuals who have skills and expertise in areas as such safeguarding, bereavement services, fundraising, marketing, and corporate development. Our trustees are integral and have the legal responsibility for our charity management and administration.

We have 5 trustees who are responsible for ensuring that our charity is carrying out its purposes for benefit of the public. Each of our trustees give precious time and support in kind. This was the first year that Eamonn Sean O’Neal and Robert Barlow were recruited into our board, adding a fresh dynamic and expertise to the evolving team.

FINANCIAL REVIEW

FINANCIAL POSITION

The charity’s income for the year totalled £286,050 (2022: £331,072) against expenditure of £288,839 (2022: £320,924) leading to a deficit of £2,789 (2022: surplus of £10,148).

Of our income £7,349 was restricted (2022: £5,501) with the remainder of £278,701 (2022: £325,571) being unrestricted.

RESERVES POLICY

The charity’s reserves policy is to maintain a level that would cover 12 months running costs. This is currently estimated to be £219,120.

At the year end the charity held total reserves of £578,857 (2022: £581,646) of which £1,244 (2022: £nil) was held in restricted funds. The free reserves of the charity were £216,123 (2022: £231,309) which excludes the unrestricted designated building reserve of £361,490 (2022: £350,337). This is equivalent to 12 months reserves. The trustees therefore consider the level of reserves held to be appropriate as it is in line with our policy.

29 May 2024 The annual report was approved by the trustees of the charity on ............................... and signed on its behalf by:

.............................................................. Mr P K Cheetham-Karcz Trustee

ANNUAL REPORT 2022 - 23

8

Once Upon a Smile Limited

Statement of Trustees' Responsibilities

The trustees (who are also the directors of Once Upon a Smile Limited for the purposes of company law) are responsible for preparing the trustees' report and the financial statements in accordance with the United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) and applicable law and regulations.

Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Approved by the trustees of the charity on .................... and signed on its behalf by: 29 May 2024

......................................... Mr P K Cheetham-Karcz Trustee

ANNUAL REPORT 2022 - 23

9

Once Upon a Smile Limited

Independent Examiner's Report to the trustees of Once Upon a Smile Limited

I report on the accounts of the charity for the year ended 31 August 2023 which are set out on pages 15 to 31 .

Respective responsibilities of trustees and examiner

The trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed. The charity's gross income exceeded £250,000 and I am qualified to undertake the examination by being a qualified member of . Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to:

Basis of independent examiner’s report

My examination was carried out in accordance with the general Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the statement below.

Independent examiner's statement

In connection with my examination, no matter has come to my attention:

have not been met; or

...................................... Helen Binns FCA

One Express 1 George Leigh Street Manchester M4 5DL

Date:29 May 2024

ANNUAL REPORT 2022 - 23

10

Once Upon a Smile Limited

Statement of Financial Activities for the Year Ended 31 August 2023 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)

Note Unrestricted
funds
£		 Restricted
funds
£		 Total
2023
£
Income and Endowments from:
Donations and legacies
3
Other trading activities
4
Total Income
Expenditure on:
Raising funds
6
Charitable activities
7
Total Expenditure
Net (expenditure)/income
Transfers
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
18
Note
Income and Endowments from:
Donations and legacies
3
Other trading activities
4
Other income
5
Total Income
Expenditure on:
Raising funds
6
Charitable activities
7
Total Expenditure
Net income/(expenditure)
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
18		 229,443
49,258
278,701
(64,983)
(218,751)
(283,734)
(5,033)
1,000
(4,033)
581,646
577,613
Unrestricted
funds
£
153,904
169,918
1,749
325,571
(122,017)
(147,989)
(270,006)
55,565
55,565
526,081
581,646		 7,349
-
7,349
-
(5,105)
(5,105)
2,244
(1,000)
1,244
-
1,244
Restricted
funds
£
5,501
-
-
5,501
-
(50,918)
(50,918)
(45,417)
(45,417)
45,417
-		 236,792
49,258
286,050
(64,983)
(223,856)
(288,839)
(2,789)
-
(2,789)
581,646
578,857
Total
2022
£
159,405
169,918
1,749
331,072
(122,017)
(198,907)
(320,924)
10,148
10,148
571,498
581,646

All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2022 is shown in note 18.

ANNUAL REPORT 2022 - 23

11

Once Upon a Smile Limited

(Registration number: 09836201) Balance Sheet as at 31 August 2023

Note
Fixed assets
Intanible assets
13		 2023
£
2361		 2022
£
1425
g

Tangible assets
14
Current assets
Debtors
15
Cash at bank and in hand
Creditors: Amounts falling due within one year
16
Net current assets
Total assets less current liabilities
Creditors: Amounts falling due after more than one year
17
Net assets
Funds of the charity:
Restricted funds
Unrestricted income funds
Unrestricted funds
Total funds
18		 ,
520,467
522,828
1,470
213,030
214,500
(17,524)
196,976
719,804
(140,947)
578,857
1,244
577,613
578,857		 ,
527,424
528,849
1,192
219,093
220,285
(18,877)
201,408
730,257
(148,611)
581,646
-
581,646
581,646

ANNUAL REPORT 2022 - 23

12

Once Upon a Smile Limited (Registration number: 09836201) Balance Sheet as at 31 August 2023 For the financial year ending 31 August 2023 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. Directors, responsibilities: The inembers have not required the charity to obtaln an audit of ils accounts for the year in question in accordancc with scction 476,. and The directors acknowledge their responsibilities for complying with the requirements of the Act with Tespect to accounting records and the preparation of accounts. These accounts have been prepared in accordance with the provisions applicable to companies subject to the small companies regime. 29 May 2024 The financial sialemenls on pages I 110 27 were approved by the trustees, and authorised for issue on ........... and signed on their behalf by.. Mr P K Cheelham-Ka￿Z Trustee 13 ANNUAL REPORT 2022 . 23

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

1 Charity status

The charity is a charity limited by guarantee and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation.

2 Accounting policies

Summary of significant accounting policies and key accounting estimates

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

Statement of compliance

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Basis of preparation

Once Upon a Smile Limited meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.

The charity’s financial statements consolidate the financial statements of the charity and its subsidiary undertakings drawn up to 31 December each year, with the exception of [insert name of subsidiary], which is excluded from consolidation as it is held exclusively with a view to resale. [Name of subsidiary] is accounted for at cost less impairment. The results of subsidiaries acquired or sold are consolidated for the periods from or to the date on which control passed.

The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £1.

Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern nor any significant areas of uncertainty that affect the carrying value of assets held by the charity.

Income and endowments

All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably.

ANNUAL REPORT 2022 - 23

14

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

Donations and legacies

Donations are recognised when the charity has been notified in writing of both the amount and settlement date. In the event that a donation is subject to conditions that require a level of performance by the charity before the charity is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that these conditions will be fulfilled in the reporting period.

Legacy gifts are recognised on a case by case basis following the grant of probate when the administrator/executor for the estate has communicated in writing both the amount and settlement date. In the event that the gift is in the form of an asset other than cash or a financial asset traded on a recognised stock exchange, recognition is subject to the value of the gift being reliably measurable with a degree of reasonable accuracy and the title to the asset having been transferred to the charity.

Grants receivable

Grants are recognised when the charity has an entitlement to the funds and any conditions linked to the grants have been met. Where performance conditions are attached to the grant and are yet to be met, the income is recognised as a liability and included on the balance sheet as deferred income to be released.

Deferred income

Deferred income represents amounts received for future periods and is released to incoming resources in the period for which, it has been received. Such income is only deferred when:

Donated services and facilities

Where services or facilities are provided to the charity as a donation that would normally be purchased from our suppliers, this benefit is included in the financial statements at it's fair value unless it's fair value cannot be realiably measured, then at the cost to the donor or the resale value of goods that are to be sold.

Expenditure

All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with the use of resources, with central staff costs allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use. Other support costs are allocated based on the spread of staff costs.

Raising funds

These are costs incurred in attracting voluntary income, the management of investments and those incurred in trading activities that raise funds.

ANNUAL REPORT 2022 - 23

15

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

Charitable activities

Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Support costs

Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources, for example, allocating property costs by floor areas, or per capita, staff costs by the time spent and other costs by their usage.

Governance costs

These include the costs attributable to the charity’s compliance with constitutional and statutory requirements, including audit, strategic management and trustees’s meetings and reimbursed expenses.

Government grants

Government grants are recognised based on the accrual model and are measured at the fair value of the asset received or receivable. Grants are classified as relating either to revenue or to assets. Grants relating to revenue are recognised in income over the period in which the related costs are recognised. Grants relating to assets are recognised over the expected useful life of the asset. Where part of a grant relating to an asset is deferred, it is recognised as deferred income.

Taxation

The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.

Intangible assets

Intangible assets are stated in the Balance Sheet at cost less accumulated amortisation and impairment. They are amortised on a straight line basis over their estimated useful lives.

Tangible fixed assets

Tangible assets are recorded at cost less depreciation.

Amortisation

Amortisation is provided on intangible fixed assets so as to write off the cost, less any estimated residual value, over their expected useful economic life as follows:

Asset class Amortisation method and rate Website 25% straight line

ANNUAL REPORT 2022 - 23

16

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

Depreciation and amortisation

Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:

Asset class

Fixtures, fittings and equipment

Depreciation method and rate

25% straight line

Cash and cash equivalents

Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.

Trade creditors

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are classified as current liabilities if the charity does not have an unconditional right, at the end of the reporting period, to defer settlement of the creditor for at least twelve months after the reporting date. If there is an unconditional right to defer settlement for at least twelve months after the reporting date, they are presented as non-current liabilities.

Trade creditors are recognised initially at the transaction price and subsequently measured at amortised cost using the effective interest method.

Fund structure

Unrestricted income funds are general funds that are available for use at the trustees's discretion in furtherance of the objectives of the charity.

Designated funds are unrestricted funds set aside for specific purposes at the discretion of the trustees.

Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose.

Financial instruments

Classification

Financial assets and financial liabilities are recognised when the charity becomes a party to the contractual provisions of the instrument.

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the charity after deducting all of its liabilities.

ANNUAL REPORT 2022 - 23

17

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

Recognition and measurement

All financial assets and liabilities are initially measured at transaction price (including transaction costs), except for those financial assets classified as at fair value through profit or loss, which are initially measured at fair value (which is normally the transaction price excluding transaction costs), unless the arrangement constitutes a financing transaction. If an arrangement constitutes a financing transaction, the financial asset or financial liability is measured at the present value of the future payments discounted at a market rate of interest for a similar debt instrument.

Financial assets and liabilities are only offset in the statement of position when, and only when there exists a legally enforceable right to set off the recognised amounts and the charity intends either to settle on a net basis, or to realise the asset and settle the liability simultaneously.

Financial assets are derecognised when and only when a) the contractual rights to the cash flows from the financial asset expire or are settled, b) the charity transfers to another party substantially all of the risks and rewards of ownership of the financial asset, or c) the charity, despite having retained some, but not all, significant risks and rewards of ownership, has transferred control of the asset to another party.

Financial liabilities are derecognised only when the obligation specified in the contract is discharged, cancelled or expires.

ANNUAL REPORT 2022 - 23

18

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

3 Income from donations and legacies

Unrestricted
funds		 Restricted Total Total
General
£
Donations and legacies;
Corporate donations
106,429
Donations from individuals
117,394
Legacies
-
Grants, including capital grants;
Government grants
-
Grants from other charities
1,300
Donated services and facilities
4,320
229,443
4
Income from other trading activities
Events income;
Other events income
5
Other income
Other income		 funds
£
-
-
-
-
7,349
-
7,349
Unrestricted
funds
General
£
49,258
49,258		 2023
£
106,429
117,394
-
-
8,649
4,320
236,792
Total
2023
£
49,258
49,258
Total
2023
£
-		 2022
£
62,996
82,882
1,963
2,751
4,493
4,320
159,405
Total
2022
£
169,918
169,918
Total
2022
£
1,749

6 Expenditure on raising funds

a) Costs of generating donations and legacies

Depreciation Unrestricted
funds
General
£
6,957		 Total
2023
£
6,957		 Total
2022
£
7,125

ANNUAL REPORT 2022 - 23

19

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

b) Costs of trading activities

b) Costs of trading activities
Utitd
nresrce
funds
Note
General
£
Total
2023
£
Events
40,526
40,526
Allocated support costs
8
17,500
17,500
58,026
58,026
7
Expenditure on charitable activities
Unrestricted funds
Note
Designated
£
General
£
Restricted
funds
£
Total
2023
£
Bereavement
support services
-
173,739
5,105
178,844
Allocated support
costs
8
9,822
25,962
-
35,784
Governance costs
8
-
9,228
-
9,228
9,822
208,929
5,105
223,856		 Total
2022
£
97,392
17,500
114,892
Total
2022
£
163,594
22,880
12,433
223,856 198,907

ANNUAL REPORT 2022 - 23

20

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

8 Analysis of governance and support costs

Costs of trading activities

Costs of trading activities
Staff cost
Charitable activities expenditure
Basis of
allocation
Bank loan interest
Usage
Finance costs
Usage
Information Technology Usage
Establishment costs
Usage
Administration costs
Usage
Other support costs
Usage		 Unrestricted
funds
Basis of
allocation
General
£
Staff time
17,500
Unrestricted funds
Designated
£
General
£
9,822
-
-
594
-
935
-
14,273
-
10,160
-
-
9,822
25,962		 Total
2023
£
17,500
Total
2023
£
9,822
594
935
14,273
10,160
-
35,784		 Total
2022
£
17,500
Total
2022
£
6,025
851
4,132
8,599
1,111
2,162
22,880

Governance costs

Independent examiner fees
Examination of the financial statements
Legal fees
Other governance costs		 Unrestricted
funds
General
£
2,268
2,640
4,320
9,228		 Total
2023
£
2,268
2,640
4,320
9,228		 Total
2022
£
2,160
4,382
5,891
12,433

9 Trustees remuneration and expenses

No trustees have received any remuneration, reimbursed expenses or any other benefits from the charity during the year.

ANNUAL REPORT 2022 - 23

21

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

10 Staff costs

The aggregate payroll costs were as follows:

10 Staff costs
The aggregate payroll costs were as follows:
2023
 2022
Staff costs during the year were:
Wages and salaries
Social security costs
Pension costs		 £
134,060
2,512
2,773
139,345		 £
133,746
4,985
2,312
141,043

The monthly average number of persons (including senior management team) employed by the charity during the year expressed as full time equivalents was as follows:

Management & administration 2023
No
5		 2022
No
6

No employee received emoluments of more than £60,000 during the year.

The key management personnel of the charity in the year were the Chief Executive Officer and the Head of Bereavement Services (2022 - Chief Executive Officer only). The total employee benefits of the key management personnel of the charity were £73,954 (2022 - £35,000).

11 Independent examiner's remuneration

2023 2022
£ £
Examination of the financial statements 2,268 2,160

12 Taxation

The charity is a registered charity and is therefore exempt from taxation.

ANNUAL REPORT 2022 - 23

22

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

13 Intangible fixed assets

13 Intangible fixed assets
Other
intangible
asset		 Total
Cost
At 1 September 2022
Additions
At 31 August 2023
Amortisation
At 1 September 2022
Charge for the year
At 31 August 2023
Net book value
At 31 August 2023
At 31 August 2022		 £
13,425
1,425
14,850
12,000
489
12,489
2,361
1,425		 £
13,425
1,425
14,850
12,000
489
12,489
2,361
1,425

Development costs

Website development costs have been capitalised in accordance with FRS 102 Section 18 Intangible Assets other than Goodwill and are therefore not treated as a deficit to the charity.

ANNUAL REPORT 2022 - 23

23

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

14 Tangible fixed assets

14 Tangible fixed assets
Land and
buildings
£		 Furniture and
equipment
£		 Total
£
Cost
At 1 September 2022
Disposals
At 31 August 2023
Depreciation
At 1 September 2022
Charge for the year
Eliminated on disposals
At 31 August 2023
Net book value
At 31 August 2023
At 31 August 2022		 511,545
-
511,545
-
-
-
-
511,545
511,545		 39,040
(2,389)
36,651
23,161
6,957
(2,389)
27,729
8,922
15,879		 550,585
(2,389)
548,196
23,161
6,957
(2,389)
27,729
520,467
527,424

Included within the net book value of land and buildings above is £Nil (2022 - £Nil) in respect of freehold land and buildings and £511,545 (2022 - £511,545) in respect of leaseholds.

15 Debtors

Prepayments
16 Creditors: amounts falling due within one year
Trade creditors
Accruals
Deferred income
Othe taxation and social security
Bank loans		 2023
£
1,470
2023
£
2,639
2,161
-
3,616
9,108
17,524		 2022
£
1,192
2022
£
578
2,160
1,152
2,390
12,597
18,877

ANNUAL REPORT 2022 - 23

24

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

Creditors due within one year includes the following liabilities, on which security has been given by the charity:

Bank loans 2023
£
9,108		 2022
£
12,597
Secured on 6 Brindley Road, City Park, Old Trafford, Manchester & it's associated assets.
Deferred Income
Deferred income at 1 September 2022
Amounts released from previous periods
Deferred income at 31 August 2023
17 Creditors: amounts falling due after one year
2023
£
Bank loans
140,947		 2023
£
(1,152)
1,152
-
2022
£
148,611

Creditors amounts falling due after more than one year includes the following liabilities, on which security has been given by the charity:

2023
£
Bank loan
140,947
Secured on 6 Brindley Road, City Park, Old Trafford, Manchester & it's associated assets.		 2022
£
148,611

Included in the creditors are the following amounts due after more than five years:

After more than five years by instalments 2023
£
104,515		 2022
£
98,223

Bank loans and overdrafts after five years

The Royal Bank of Scotland loan repayments include capital and interest amounts due to be paid by monthly instalments until December 2033. The interest rate is 3.7% p.a. over base rate.

ANNUAL REPORT 2022 - 23

25

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

18 Funds

18 Funds
Balance at 1
September
2022		 Incoming
resources		 Resources
expended		 Transfers Balance at
31 August
2023
Unrestricted funds
General
Designated
Total unrestricted funds
Restricted funds
Total funds
Unrestricted funds
General
Designated
Total unrestricted funds
Restricted funds
Total funds		 £
231,309
350,337
581,646
-
581,646
Balance at 1
September
2021
£
526,081
-
526,081
45,417
571,498		 £
278,701
-
278,701
7,349
286,050
Incoming
resources
£
325,571
-
325,571
5,501
331,072		 £
(273,912)
(9,822)
(283,734)
(5,105)
(288,839)
Resources
expended
£
(263,981)
6,025
(270,006)
(50,918)
(320,924)		 £
(19,975)
20,975
1,000
(1,000)
-
Transfers
£
(356,362)
(356,362)
-
-
-		 £
216,123
361,490
577,613
1,244
578,857
Balance at
31 August
2022
£
231,309
(350,337)
581,646
-
581,646

The specific purposes for which the funds are to be applied are as follows:

General fund: The ‘free reserves’ after allowing for all restricted and designated funds.

Restricted Funds: The balance carried forward at 31 August 2023 relates to a grant received from the Charity Service during the period for the cost of delivering child and parent/guardian group sessions.

Designated funds: Designated fund is the value of unrestricted funds represented by the building owned and used by the charity on an on-going basis for the charitable activities. The mortgage payable is also allocated to the designated fund.

Income of £1,000 was received from Rainford Trust in the year. This was transferred to the designated fund and contributed to the mortgage interest paid. £19,975 was also transferred from the General fund to the Designated Fund and used to cover the monthly mortgage payments.

ANNUAL REPORT 2022 - 23

26

Once Upon a Smile Limited

Notes to the Financial Statements for the Year Ended 31 August 2023

19 Analysis of net assets between funds

Unrestricted funds

General Desinated Restricted
funds		 Total funds
Intangible fixed assets
Tangible fixed assets
Current assets
Current liabilities
Creditors over 1 year
Total net assets		 £
2,360
8,922
213,256
(8,416)
-
216,122		 g
£
-
511,545
-
(9,108)
(140,947)
361,490		 £
-
-
1,244
-
-
1,244
£
2,360
520,467
214,500
(17,524)
(140,947)
578,856

20 Related party transactions

During the year the charity made the following related party transactions:

Sedulo Accountants Limited

(P S Cheetham-Karcz, a trustee, is a shareholder of Sedulo Accountants Limited.)

During the year the charity recevied a donation from Sedulo Accountants Limited. This was granted by the provision of accountancy services to the charity to the value of £4,320 (2022: £4,320). At the balance sheet date the amount due to/from Sedulo Accountants Limited was £Nil (2022 - £Nil).

ANNUAL REPORT 2022 - 23

27