2023-03-31-accounts

Bridging TheUGap Annual Report 2022- 2023

A message from our Chair

2022-2023 has been a challenging year for many reasons. The charity said farewell to three of our founding Trustees and at the same time welcomed three new Trustees to our Board. Alongside changes to our Board we also welcomed new staff members and volunteers. This re-set provided an opportunity to review governance and update our policy and procedures. In addition our staff and volunteers were able to access training for the first time since the Covid-19 pandemic set in.

Poverty remains multi-faceted and a significant issue within our communities. Both the Covid-19 pandemic and the current cost of living crisis continue to have adverse effects on many low income households. Many families reported being unable to afford the basic household essentials. The removal of the governmental Universal Credit uplift plummeted families further into poverty. Leaving many families having to make tough decisions between food and other household priorities such as fuel bills, rent, internet access and school uniforms. With many families self disconnecting from services.

As a direct response to the increasing need for our foodbank services, we reviewed our delivery model and felt it was important to move forward with the opening of three face-toface community hubs. Through consultation with clients we were able to gain a greater understanding of their needs and hopes for the future, whilst providing additional support services to maximise incomes.

For the first time in two years we were able to bring our volunteers together as a wider group to hold a thank you event to acknowledge the selfless commitment and hours they had given to support people in crisis.

We are truly indebted to all our staff, volunteers, donors and supporters. It is through them that all our work has been possible. We look forward to further working together to bridge the gaps and economic divides.

Signed:

Michelle McHale, BEM

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Table of contents

1. Message from Our Chair

2. Administrative Details

3. Governance Structure

4. Management of Risk

5. Our Vision & Mission

6. Our Strategic Priorities

7. Our Trustee Board

8. Our Staff

9. Our Volunteers

10. Our Supporters

11. Our Services

12. Foodbank Operation

13. Foodbank Statistics

14. More Than Food

15. Winter Warmers

16. Christmas Support

17. Holiday Hunger

18. School Uniform Services

19. Pre-Loved Uniforms

20. Uniforms for Refugees

21. Community and Partnership

22. Digital Inclusion

23. Awards and Recognition

24. Finance & Accounting

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Administration Details

Charity Name: Bridging the Gap (Manchester) Charity Number: 1170592

Principal Address: Wesley Enterprise Centre, Unit 3, Royce Road, Manchester, M15 5BP

Telephone: [phone]

Email: [e-mail]

Governance Structure

Bridging the Gap (Manchester) was constituted as a Charitable Incorporated Organisation, on 3 January 2017. Previous to this the assets and activities came under Bridging the Gap (Manchester) as an unregistered charity, established on 17th March 2014.

Management of Risk

The responsibility for the governance and management of Bridging the Gap (Manchester) rests with its Trustee board. We have identified and measured those risks that could have an impact on the on-going operation of the Charity.

Bridging the Gap’s Trustees have given careful consideration to the major risks, which the organisation could be exposed to, and have satisfied themselves that systems and procedures are in place in order to manage those risks. An annual risk audit is conducted to identify potential risks, and their likelihood. We have drawn up an action plan to mitigate and reduce risks where necessary, enabling us to improve on our management of all risks. The action plan is regularly reviewed and updated.

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Our Vision

Working towards ending poverty and social exclusion within the Greater Manchester communities of Hulme, Moss Side, Whalley Range and Old Trafford.

Our Mission

To support people in immediate crisis by providing emergency food provisions and to seek longer term solutions to address the underlying causes of financial hardships, enabling communities to build resilience and a life free from poverty.

Our Strategic Priorities

To recover from the COVID-19 pandemic

• To respond to the ensuing cost of living crisis

• To alleviate poverty

• To reduce social isolation

• To build greater partnerships

• To be active leaders

• To raise awareness of the underlying causes of poverty

• To develop resilient communities, with the community for the community

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Our Trustee Board

Our Board of Trustees is made up of people with a wealth of knowledge, lived experience and understanding of the local community and voluntary sectors, with expertise in health, social housing, community development, children and young people and positive activism.

This year we welcomed four new trustee members (Talia, Jilly, Chris and Lynda) who enhanced the Board with their additional skills and knowledge in volunteer development, finance and governance.

Michelle McHale, BEM Chair of Trustees

Marie Hawkins Tallia Atti Chris Copestake Vice Chair of Trustees Treasurer Secretary

Lynda Mason Jilly McKiernan-Bruce Caroline Wickens Katy Bourne Trustee Trustee Trustee Trustee

"Giving something back to the community has always been important to me. I volunteered for the foodbank for 3 years before becoming a Trustee. It has been good to put my knowledge and energy into doing something worthwhile & helping to improve the service we provide."

Lynda, Trustee

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Our Staff

Over this financial year there were considerable staff changes. We said goodbye to our temporary Foodbank Project Manager, who was covering for maternity leave, and we welcomed Heidi as Foodbank Project Manager in April 2022. Three months later we were delighted to be able to expand the team and bring Helena on board in the new role of More Than Food Project Manager.

The year-end saw Bridging the Gap employing four part-time members of staff who between them ensured that the Charity moved from strength-to-strength and that our services were able to expand our ‘More Than Food’ programme. We are so grateful to them all for their hard work and dedication to the service we provide.

Heidi Exell Helena Canavan Project Manager Project Manager

Corinne Davenport Mark Styles Sean Connors Warehouse Warehouse Warehouse Coordinator Assistant Assistant

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Our Volunteers

We are similarly incredibly lucky to have a very experienced, skilled and passionate team of volunteers who work tirelessly to support our communities. Our volunteers remain at the heart of our organisation; living locally and representing the diversity of the communities we support. We are incredibly proud of the wealth of knowledge and lived experience our volunteers bring to us and which helps inform the work we do.

Some fifty volunteers actively engaged in supporting our services and provided 4,606 hours of labour during the year. As a ‘real living wage’ employer these volunteer hours amounted to a staggering £50,205 of in-kind donation of time.

Bridging the Gap Volunteer

“I enjoy volunteering because it gives me the opportunity to learn and do new skills. I can meet new people doing the task and also members of the public and learn of their challenges”

Bridging the Gap volunteer

Our volunteers fulfil a wide array of pivotal roles, including packing our food parcels, sorting and shelving our food donations and supporting the running of our foodbank sessions. This year our volunteer roles expanded to include van drivers who deliver food parcels and pick up donations, which has reduced staff costs in this area of our activity.

Bridging the Gap Volunteer

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As COVID-19 restrictions were lifted we were able to develop our corporate volunteering opportunities. We are extremely grateful for the support of many local Manchester teams who helped us with our ‘Holiday Hunger’ food parcels, supermarket collections and Christmas events. Alongside volunteering their time, we had fantastic support through fundraising events and office food collections.

This year we also developed opportunities for other third sector, charitable organisations. For example, we hosted a group of young people from National Citizen Service (NCS) who created a campaign around poverty and collected sponsorship money from family and friends. They used these funds to buy and donate food items and then took part in a halfday workshop at our warehouse,. This included dating, sorting and shelving food items ready for distribution, whilst being educated on the underlying causes of poverty.

We would like to extend our heartfelt thanks to all volunteers, who have supported us throughout the year. By working together we have been able to reach out to our communities and offer support in times of need. None of which would have been possible without the support of volunteers.

“The team at Voicescape are always happy to support organisations that are doing important work in the community, and we are especially proud to support the foodbank. I know that you are making a real difference in the lives of people in need, and we are honoured to be a part of that”

Voicescape volunteer

Sedulo Volunteers

NCS Volunteers

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Our Supporters

We are grateful for every penny and every item of food that we receive, from our supporters - the general public, corporate businesses, trusts and foundations. However, we are particularly grateful to our long-term supporters that donate to us year on year. Their ongoing support enables us to continue with and to expand our services. We would particularly like to mention and give thanks to those individuals and organisations for their contribution in 2022-23:

Community Donations

Monthly direct debits and one-off donations from community members, enable us to ensure we have the resources needed to carry out our work and contribute towards our core costs.

Manchester United Supporters Trust (MUST) regularly support our projects. This year we have focused their donations on supporting families to access school uniforms, footwear, and winter coats. Ensuring children are able to thrive in education

City In The Community (CITC) continue to support our winter work, enabling us to provide additional food support and winter hampers to the local community.

Supermarkets

Each year we undertake annual summer and winter food drives within our local Asda and Tesco stores. Enabling us to increase both food and cash donations at our busiest times of the year.. In addition, we have permanent collection points based in Asda, Tesco, Co-op, Lidl and Aldi which assist us to maintain stock levels throughout the year.

Co-op continues to support us through staff fundraising events to support our winter food based projects. Furthermore, staff volunteer also support via their employer corporate social responsibility volunteering days to assist us in packing our winter hampers.

Lidl , in partnership with customers, also supported us with Christmas toy donations towards our toy sack appeal. enabling us to ensure our families had christmas gifts under the tree.

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Grant Makers

Housing providers (Trafford Housing Trust, One Manchester, MSV and Places for People) have been crucial in providing support for the expansion of our More Than Services

Penny Appeal who provided us with funding to expand our school uniform pilot

New Philanthropy NPC Grant and Manchester City Council, supporting us to develop our school uniform project.

Trussell Trust supported us to reopen our face to face foodbank sessions across three new distribution hubs.

Partnership Work

Hulme Neighbourhood Team continues to work in partnership with us providing funding for Active Street events, Winter festival and community events

The Toy Appeal partners with us each year to provide toy sacks for children, ensuring that local families have gifts under the Christmas tree

Cambridge Science Centre provides science booklets to distribute with our holiday hunger parcels, which enables parents and children to engage in educational activities together

Hulme Winter Festival

Hulme Jubilee Festival

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Our Services

Bridging the Gap (Manchester) provides a number of services to the community. These include our foodbank project and More Than Food programme.

We are very proud of our response to COVID-19 and the delivery model we adopted that ensured the safety of our staff and volunteers, whilst still providing much-needed food parcels to those in crisis during this extremely difficult time.

However, as lockdowns were lifted, demand for our food bank service remained high and our local referral agents struggled to support the deeper needs of our clients. We therefore, felt it was important to return to our original collection model, to allow us to provide additional support services to clients.

By the end of October 2022 we had fully returned to client-facing work through the development of three community hubs across our localities. Each hub offered a friendly space, with the opportunity to enjoy a hot drink and snack. Whilst receiving support through signposting to partner organisations and helping to fill out forms.

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Following consultation with clients, during the winter months of 2022/23, we quickly responded to the cost of living crisis by promoting our sessions as warm hub spaces. These provided a free, safe, warm and inviting space for clients to spend time during the colder months.

Meeting with clients through this new face-to-face service gave us a fantastic opportunity to better understand their needs and to give a voice to our local communities.

“Thank you so much for your help in this. What you did for me … exceeded all expectations and I am very grateful.”

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Food bank client
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Bridging the Gap Volunteers
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“I’ll never forget all you have done, and it was by no means small. You have made it possible for me to live, and to support my kids. I don’t know what I would have done without your support.”

Food bank client

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Foodbank Statistics 2022/2023

71% increase in the number of individuals supported compared with our 2021-22 figures

The cost of living crisis had a huge effect on the demand on our services and our staff and volunteers worked tirelessly to ensure we were able to keep enough food on the shelves to satisfy the increased need in our community.

A massive thank you to all our volunteers, donors and supporters who allowed us to meet this hugely increased service demand and ensure that every client in our community that needed an emergency food parcel was able to receive one.

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Our ‘More Than Food’ projects provided support to our clients beyond our standard emergency food provision. Looking ahead we hope to continue to expand this programme to provide more support to our community in respect of poverty relief and routes out of poverty.

Winter items distributed

Winter Warmers

112 hot water bottles 150 thick winter socks 180 hats 180 gloves 409 blankets

Alongside this provision we supported and signposted our clients to access fuel vouchers and energy tips. Over 200 ‘Keeping Warm Through Winter’ leaflets distributed.

Rising fuel costs was a key issue affecting our clients over 2022-23 due to the impact of the cost of living crisis. More and more of our clients reported that they were in the position of being unable to afford to keep themselves warm. To combat this we provided emergency winter warmer items to help our clients keep warm and safe at home.

“This is exactly what we need”

Food bank client

“I’ve benefited a lot with winter items so I can keep myself warm”

Food bank client

Bridging the Gap Volunteer

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Christmas Support

Christmas can be a financially difficult and socially isolating time of year for many. Our Christmas projects are important to ensure social inclusion and wellbeing throughout the community at what can be a very challenging time of year.

563 Christmas Toy Sacks Delivered

Families identified by schools and local community centres as living in poverty were provided with a toy sack. Each sack was tailored to the child's age and gender to ensure that all local children were able to(Trafford Early Help Team) wake up to a present from Father Christmas.

Toy Appeal Volunteers

113 Christmas Meals-in-a-Box Delivered

Our Christmas Meal-in-a-Box with all the fresh ingredients, festive trimmings and a £10 gift card ensured that local families were able to celebrate. We are incredibly grateful to our supporters, including Unicorn Grocery and Fareshare, who donated fresh produce and vouchers for this project.

Bridging the Gap Volunteers

140 Seasonal Care Hampers Delivered

Christmas can be particularly isolating for older people. As a way of offering support we distributed seasonal care hampers to older residents in the community. These hampers included baked treats, toiletries and winter essentials. With special thanks to partners, including Manchester Metropolitan University, Big Life, One Manchester and People First.

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Christmas Support Feedback

We love to get feedback from the users of our services because it informs us what we are doing right and where we might improve. The following snippets were taken from a long, thank you letter from a partner service provider about a family struggling to purchase food and toys for their children last Christmas:

• “....the reality of the situation was these children were going to wake up on

• Christmas morning with nothing under the Christmas Tree – believing that Father Christmas had forgotten them…”

“A packet of biscuits for this family was considered a luxury.”

• “Supporting the family in this way has not only improved their mental health and wellbeing, but it also ensured that as a family they created positive memories together.”

“Manchester South [Central] Foodbank really understands the needs of families and the pressures that they are under….”

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COOP Volunteers
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Holiday Hunger

With soaring living costs our clients faced impossible decisions in 2022/23: whether to pay bills, stay warm or feed themselves. This is always a significantly harder decision for families during school holidays. As a result, we operate a ‘Holiday Hunger’ programme, which distributes holiday parcels containing breakfast and lunch items for each member of a family for 5 days.

959 ‘Holiday Hunger’ parcels distributed to families in our communities.

49% distributed during the Christmas School Holiday; a time of extreme pressure, particularly for families.

In addition to essential food items, we provided some essential non-food items such as toothpaste and soap. It is with thanks to our corporate partner organisations, such as Beauty Bank and Earth Breeze, that we were able to provide these hygiene items as part of our ‘Holiday Hunger’ parcels.

Furthermore, it was with great pleasure that we were teamed up with the Cambridge Science Centre, Story Scouts, Old Trafford Creatives and the Manchester Library Services to provide families with ageappropriate reading books and science and art activities to engage families during their time away from school.

“We are incredibly grateful for our link with [Bridging the Gap] as we do not have access to another foodbank service that provides the quality and quantity of food hampers that you provide. There would be a huge gap in the support for the families we are supporting within the early help team in Trafford…Not only does it provide the basic needs for families within the rising cost of living crisis, it aids with our relationship with the families we

support” Trafford Early Help Team

“The [Bridging the Gap] scheme has been hugely beneficial to some of our families that are really struggling to make ends meet in the current climate…The families are really grateful for the food that is provided and the thought that lies behind it. Thank you!”

Seymour Park Community Primary School, Old Trafford

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School Uniform Services

In 2020-21 we identified that many families accessing our food services also required support getting school uniforms for their children. Many parents reported that they were unable to send their children to school for lack of the correct uniform.

Manchester has one of the highest levels of child deprivation in the country and the high cost of school uniform is unmanageable for many families. In response we launched a pilot school uniform project, following the success of which we significantly expanded our school uniform provision in 2022-23 to include three separate projects.

Our school uniform project purchased uniform items for children living in poverty. Families(Trafford Early Help Team) in need were identified through referrals from schools, early help/social care, housing associations and community organisations. School uniform items were then bought that were specific to the child’s needs and included coats, footwear and even underwear when needed.

306 local children supported to access new school uniforms through our grants project.

“Thank you again for organising the uniforms, I can’t thank you enough as I didn’t know how I was going to pay for them.” Parent

This work was made possible through the generous support of grant makers, including One Manchester, Cash for Kids, Trafford Housing Trust and Penny Appeal. We are also very grateful to the local organisations that worked in partnership with us to identify and support families accessing this project. (Seymour Park Community Primary School, Old Trafford)

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Preloved School Uniform

To supplement the high demand on our school uniform grant programme, and to ensure our work was as cost effective and sustainable as possible, we also developed preloved primary school uniform provision. Through our preloved stock we were able to provide additional items to families referred for school uniform support and also to support any families that self-referred for school uniform support.

45 children supported with preloved school uniforms. This work was made possible thanks to the generous donation of uniforms from parents and schools in our local community.

“I could not believe how handsome my son looked in his uniform and how happy he looked when we picked it up, I could not have done this without this support, I am so very grateful” Parent

Refugee School Uniforms

Following the successful establishment of our school uniform grant scheme, the Educational Migrant Lead for Manchester City Council asked Bridging the Gap to develop a school uniform project specifically for refugee children arriving in the UK. Many of these children were living in refugee hotels in South Manchester and had limited access to funding to purchase school uniforms.

Similar to our standard uniform grant scheme, we purchased new school uniform items for refugee children, ensuring that children were able to attend school as soon as possible upon arriving in the UK.

204 refugee children supported with school uniforms. We are grateful to Manchester City Council for funding and developing this project in partnership with us.

555 children supported with school uniform items.

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Community and Partnership Working

“Manchester South [Central] Foodbank is one of our most valuable and respected providers.”

“ Without support from Manchester South [Central] Foodbank I honestly do not know how we could have helped these individuals/families, many who are living with deficit budgets. The staff at Manchester South [Central] Foodbank all deserve recognition for their hard work, dedication and tenacity for supporting vulnerable people, they certainly provide shelter from the storm with a smile, positivity and a can-do attitude.”

BlueSci, an organisation that supports people with their mental health and wellbeing

Community Events

During the year we worked in partnership with other local organisations to support and celebrate our community. We participated in events and celebrations, such as the Hulme Winter Festival and the Queen's Jubilee, with partners including Hulme Neighbourhood team, Friends of Hulme Park, Big Life and Z Arts.

Working with and for our community is important to us. As such we work hard to develop and maintain strong positive relationships with members of our community and other local organisations. We endeavor to do this in our daily practice, and we also support specific community events, activities and local partnership groups.

Bridging the Gap Volunteers

The community events we support are free and a great opportunity for local families to come together and celebrate. These events also gave us the opportunity to have community conversations that ensure that our service development is driven by community needs.

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Community Lunches

We additionally supported community activities as well as events by providing free lunches and refreshments. This work included providing 90 packed lunches for children's activity days and snack and refreshment tables at various community events, such as Active Street Events, Outdoor Gym events, and a community event for the Queen's Jubilee.

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Bridging the Gap Project Manager
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Partnership Work

Partnership work is vital to ensure a holistic and strategic local support system. We work closely with partners in delivering our services across our many projects. Importantly, we also actively network through local partnership meetings and work as active community leaders that advocate for our clients.

• Our staff and Trustees participated in the following during 2022/23:

• Anti-Poverty Strategy Taskforce Challenge Poverty Week England and wales Cost of Living Network Meetings GM food security Action Network Healthy Start Taskforce Holiday Hunger Taskforce Trussell Trust Regional Forum HMR Neighbourhood Partnership Manchester Foodbank consortium Neighbourhood Partnership meetings Old Trafford Community Collective Our Manchester Food Partnership Rafiki Network

”The Bridging the Gap team work tirelessly on various projects for the benefit of the wider community... [They have] a deep understanding of the issues faced by the residents of Hulme and surrounding wards, including our neighbouring authority Trafford...Bridging the Gap are the first port of call when Manchester City Councill or our other stakeholders need support for an event or a resident or family in crisis."

Pauline Campbell, Neighbourhood Officer for Hulme

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Digital Inclusion

Digital inclusion is an issue that strongly affects our community. It is important because digital exclusion impacts individuals’ ability to access services, engage in their community and function self-sufficiently. This year we again teamed up with Vodafone to distribute preloaded SIM cards to our service users. They provided six months of free text messaging, calling credit and mobile data.

Bridging the Gap is specifically looking to expand its digital inclusion support service in the coming year.

Over 50 preloaded SIM cards distributed to our service users.

A report produced in 2020 suggests that as many as 1.2m residents in Greater Manchester could be excluded in some way to access the benefits digital brings.

The Good Things Foundation and Liverpool University

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Awards and Recognitions

It is always good when the work we do is positively recognised and during 2022/23 no greater honour can have been bestowed on Bridging the Gap’s Chair, Michelle McHale for services to the community of Manchester and Trafford especially during Covid-19 pandemic. For this valuable work she received a British Empire Medal in the Queen’s last Birthday Honours list.

Not satisfied with one accolade in the year Michelle was then named as one of Trafford Metroborough Council’s Inspiration Woman volunteers on International Women’s Day.

Michelle McHale BEM receiving her award from L to R in photo - Cllr Laurence Walsh, the then Mayor of Trafford Council, Lord-Lieutenant of Greater Manchester, Mrs Diane Hawkins. JP. LLB; official representative of King Charles. Vice Lord-Lieutenant of Greater Manchester, Mrs Sharman Birtles. MBE, JP, DL

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Finance and Accounting

We ensure our sustainability by using a diverse range of income streams, these include Trust Funding, partnerships with local supermarkets, schools, churches, individual and corporate donations.

The Charity’s accounts were prepared under the receipts and payment method and were examined by an independent examiner in line with Charity Commission requirements.

Principle sources of funding

Notable sources of funding (£5000 and above) for year ending 2022/2023

Account Overview

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Reserves Policy

The Charity continues to operate restricted reserves whereby funds are raised for a specific activity/service or at the request of a donor. The Trustees will continue to build unrestricted reserves to enable us to ring fence a dedicated pot of reserves from unrestricted monies to ensure sustainability and to assist with operational costs in the event of another pandemic, disaster or reduction of monetary income. It is envisaged that we will continue to build restricted monies to ensure we have 12 – 18 months of reserves at any given time.

Food and Hygiene Assets

The Charity relies substantially on donations of food and hygiene products from the general public, including local business and corporate partners. Donated items for 2022/2023 amounted to 56,430.07Kg, at a nominal value of £133,739.26. A further 11723.62kg was purchased at a value of £27,784.98.

Throughout the year a staggering 67715.24kg of food and hygiene products were distributed through our projects. At year end the total assets holding amounted to 6294.69kg at a value of £14,918.42

The Trustees are extremely grateful to all our funders, donors, fundraisers and members of the public. It is because of their generosity and trust in our Charity that we have been able to support those in need.

Declaration

The Board of Trustees declare that this is a true reflection on services provided and have approved the report.

Signature

Name: Michelle McHale

Position: Chair of Trustees

Dated: 16.01.24

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CHARITY COMMISSION FOR ENGLAND AND WALES Independent examiner's report on the accounts Section A Independent Examiner's Report Report to the trusteesl members of On accounts fortho year ended Charty no (If any) i Sl Sat out on pages I report to the trustees on my exarnination of Ihe accounts of the above charity (Ihe Trusf) for the year ended a l 03 ZOLI Responslbllitles and As the charity trustees of Ihe Twst. you are responsible for the preparation basls of report of the accounts in accordance with the requirements of the Charities Act 2011 (Ihe Acr). I report in respect of my examination of the Trust's accounts carried out under seciion 145 of the 2011 Ad and in carrying out my examination. I have followed the applicable Directions given by the Chanty Commission under section 145{5)(b) of the Act. I have cornpleted my examinalion. I confimi that no material matters have ome to my attention (other than that disdosed below ") in connethion wilh the examinats'on which gives me cause to believe that in, any material respect." aciJ>unting records were not kept in accordance with section 130 of the Act or the accounts do not accord wilh the accounting records Independent examiner's statement I have no COn￿mS and have co￿￿ across no other matters in connedion with the examination lo which attenlion should be drawn in order to enable proper understarKling of the accounts to be reached. . Please delets the wonls in the brdckets rf they do not apply. Signed: Dats: Name: Relevant professional qualification(s) or body (if any): Address: 3 KJÉtho

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