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|Contents|||~Pa e|
|---|---|---|---|
|Trustees'<br>Annual<br>Report|||3-13|
|Independent<br>Auditors'|Report||14|
|Receipts and Payments||Account|15|
|Statement<br>ofAssets and||Liabilities||
|Notes to the Financial|Statements||17-22|





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|April|2022- March 2023|2022- March 2023||
|---|---|---|---|
|No.|ofactive listening|volunteers|78(as at 31March 2023)|
|No.|ofinbound<br>calls||15,137(4,182 hours on the phone)|
|No.|ofoutbound<br>calls||199(38hours on phone)|
|No.|ofemail replies||514(257 hours)|



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||||||Total Funds|TotalFunds|
|---|---|---|---|---|---|---|
|||Note|Unrestricted<br>Funds|Restricted<br>Funds|Year Ending<br>31March|Year Ending<br>31March|
||||||2023|2022|
||||||f|f|
|Receipts|||||||
|Donations|||37,962||37,962|9,327|
|Grants received|||||||
|Investment|income||14,400||14,400|14,210|
|Other trading activities|||3,386||3,386|4,746|
|Total|||55,748||55,748|28,283|
|Payments|||||||
|Premises expenditure||6|12,580||12,580|13,805|
|Operational|expenses|7,8,9|12,622||12,622|5,474|
|Staff Costs||1.0|7,780||7,780|3,360|
|Sundry expenses||11|1,428||1,428|1,004|
|Total|||34,430||34,430|23,643|
|Net ofreceipts|||21,318||21,318|4,640|
|(payments)|||||||
|Cash funds|last year||66,712||66,712|62,072|
|Cash funds|this year||88,038||88,038|66,712|





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||||||Total Funds|Total Funds|
|---|---|---|---|---|---|---|
|||Note|||Year Ending<br>31March|Year Ending<br>31March|
||||||2022|2021|
||||||f|f|
|Cash funds and|in hand||Unrestricted|funds|87,010|66,712|
|Asset retained<br>Use|for Charity|11|Designated|funds|475,000|475,000|
|Liabilities||12|Unrestricted|funds|1,020|1,266|





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|||||||Total Funds|Total Funds|
|---|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|Year Ending|Year Ending|
|||||Funds|Funds|31March|31March|
|||||||2023|2022|
|||||||f|E|
|2|Donations<br>-General|||||||
||Bequests &Legacies|||30,882||30,882|3,415|
||Donations<br>from|individuals||4,260||4,260|3,523|
||Donations<br>from|business||2,820||2,820|2,389|
|||||37,962||37,962|9,327|
|3|Grants|||||||
||Grants received|||||||
|4|Income from investments|||||||
||Rent received|||14,400||14,400|14,200|
||Bank interest received|||31||31|10|
|||||14,431||14,431|14,210|
|5|Income from other trading||activities|||||
||Miscellaneous|fundraislng|activities|3,800||3,800|4,746|
||Less fundralsing|expenses||(445)||(445)||
|||||3,355||3,355|4,746|
||TOTAL RECEIPTS|||55,748||55,748|28,283|





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|||||||Total Funds|Total Funds|
|---|---|---|---|---|---|---|---|
|||||unrestricted|Restricted|Year Ending|Year Ending|
|||||Funds|Funds|31March|31March|
|||||||2023|2022|
|||||||E|E|
|6|Premises expenditure|||||||
||Rates &water|||2,956||2,956|2582|
||Heating<br>& lighting|||3,985||3,985|4,101|
||Insurances|||1,756||1,756|1,609|
||Caretaking<br>and cleaning|||1,561||1,561|1,661|
||Repairs & maintenance|- equipment||104||104|386|
||Repairs &maintenance|—property||1,733||1,733|3,466|
||Equipment<br>purchases|||485||485||
|||||12,580||12,580|13,805|
|7|Operational<br>expenses|||||||
||Volunteers<br>expenses|||194||194|329|
||Travel expenses|||1,110||1,110|9|
||Stationery<br>&postages|||166||166|114|
||Printing<br>&photocopying|||87||87|500|
||Computer<br>&technology|expenses||1,115||1,115|302|
||Telephone<br>&communications|||2,575||2,575|2,645|
||Branch Meetings|||1,750||1,750||
||Accountancy|||1,708||1,708||
||Consultancy<br>&Professional||Fees|345||345||
|||||9,050||9,050|3,899|
|8|Publicity expenses|||||||
||Publicity and outreach||||||213|
|9|Governance<br>costs|||||||
||Trustees meeting expenses|||35||35|35|
||Fees paid|||3,604||3,604|1,326|
|||||3,639||3,639|1,361|
|10|Staff Costs|||||||
||Salaries|||7,799||7,799|3,360|
|11|Sundry expenses|||||||
||Staff training|||272||272|297|
||Subsistence|||688||688|707|
||Health &Safety|||402||402||
|||||1,362||1,362|1,004|
||TOTAL PAYMENTS|||34,430||34,430|23,643|





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|||||Total Funds|Total Funds|
|---|---|---|---|---|---|
|||Unrestricted|Restricted|Year Ending|Year Ending|
|||Funds|Funds|31March|31March|
|||||2023|2022|
|||||f|f|
|12|Liabilities|||||
||Other creditors||||276|
||Accountancy fees|1,020||1,020|990|