Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
e-Innovation Centre Priorslee Telford TF2 9FT
Tel: 01952 890150
Email: info@clearaccountancy.co.uk
Website: www.clearaccountancy.co.uk
Telford Samaritans 115 King Street Wellington Telford Shropshire TF1 1NU
23[rd] September 2025
Dear Julie,
RE: Accounts to 31[st] March 2025
I have pleasure in enclosing the accounts for the year ended 31[st] March 2025, as prepared from the information at our disposal. Please read through the enclosed document and, if in agreement, and have approval from the board, please can you sign where indicated.
If you have any queries please feel free to contact me.
Yours sincerely,
Amy Clews FCCA
For and on behalf of Clear Accountancy Services Limited
Registered in England & Wales No: 07221115 ǁ VAT Number: 995 3024 00
Clear Accountancy Services Limited
Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
TELFORD SAMARITANS
REGISTERED CHARITY NUMBER 1170489
ANNUAL REPORT AND STATEMENT OF ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2025
Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
TELFORD SAMARITANS
ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2025
INDEX
| Reference and Administrative Details Report of the Trustees Independent Examiners Report Statement of Financial Affairs Balance Sheet Notes to the Accounts |
PAGE |
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| 1 2 - 5 6 7 8 9 - 14 |
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TELFORD SAMARITANS
REFERENCE AND ADMINISTRATIVE DETAILS
CHARITY NUMBER 1170489 PRINCIPAL ADDRESS 115 King Street Wellington Telford Shropshire TF1 1NU
TRUSTEES
| 31 March 2025-AGM 2nd September 2024 Andrew Adams Julie Menery Director -app 07/12/2023 Shannon Rogers Gill Lewis Lisa Marie Brittain Vice Director Kirsty Slow Deborah Ann Taylor Secretary Lyndsey Bissell Sarah Louise Stevenson INDEPENDENT EXAMINER B.Talbot FCCA Clear Accountancy Services e-Innovation Centre Priorslee Telford TF2 9FT BANKERS Lloyds Bank plc 113 The Borders Telford Centre Telford Shropshire TF3 4JE |
Appointed: Resigned: 20/08/2018 09/09/2024 26/09/2022 26/09/2022 24/01/2025 11/09/2023 11/09/2023 11/09/2023 14/12/2023 02/09/2024 02/09/2024 TSB Bank plc 8 Walker Street Wellington Telford Shropshire TF1 1BE |
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Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
TELFORD SAMARITANS
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
The Trustees present their annual report and financial statements of the charity for the year ended 31st March 2025. The accounts have been prepared in accordance with the accounting policies set out in note 1 to the accounts and comply with the charity's governing document, the Charities Act 2011 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities in the UK and Republic of Ireland (FRS 102)" (as amended for the accounting periods commencing from 1 January 2019).
OBJECTIVES AND ACTIVITIES
To work for the assistance of persons who are suicidal, despairing or in distress by providing a service primarily intended for the benefit of persons in the Telford and surrounding area (but without specific limitations as to area) to enable such persons to receive immediate help, compassion and befriending from members of the charity selected and prepared for the purpose working under direction; and also where appropriate, in accordance with Samaritan procedure, referral to persons having specialist or professional skills and to support the company and aid in the establishment and support of probationary branches and the support of recognised branches of Samaritans.
TRUSTEES AND ORGANISATIONAL MATTERS
The charity trustees during the year are shown in the reference and administrative section. The Trustees comprise both ordinary and ex-officio members.
The collective body of the trustees is known as the Business Leadership Team.
The trustees attend regular branch committee meetings throughout the year to discuss the charity; it's objectives; financial position and future projections.
The conduct of the branch committee meetings and the rules governing how trustees make decisions are set out in the constitution.
RISK MANAGEMENT
The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure that appropriate controls are in place to provide reasonable assurance against fraud and error.
RESERVES
Unrestricted funds are used for the general purposes of the charity.
The level of reserves is monitored and reviewed at the regular trustees meetings.
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Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
TELFORD SAMARITANS
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
It’s hard to believe how much we’ve achieved this year. Sometimes I look back and wonder how we managed to fit it all in, but we did, and we did it together.
From a training perspective, we’ve welcomed eleven new volunteers, ten of whom are still with us. Three completed their training online, and two of those have continued. We’ve had two volunteers transfer in from other branches, and one preparing to transfer out. Looking ahead, we have at least five new starters joining us in October, and that number may grow as interviews continue. Embedding has completed for one group, and another is due in September.
We’ve added three new mentors, with two more stepping up in November. We’ve welcomed two new leaders and three new members to the training team. Five more volunteers are now Outreach-trained, which is fantastic. It’s inspiring to see so many of you taking on additional responsibilities.
We currently have 90 volunteers, including 61 listening volunteers (probationers included) and 29 support volunteers, including our incredible shop team. These support volunteers also cover trustee duties, marketing, fundraising, social media, and admin. Each and every one of you plays a vital role in keeping our branch running and supporting our callers.
I want to give a huge thank you to our recruitment and training team, now 12 strong. You’ve put in countless hours holding information evenings, embedding new volunteers, and managing mandatory training. And let’s not forget the work around the OGM.
Between April 2024 and March 2025, our listening volunteers spent 3,386 hours supporting callers. We answered nearly 12,500 phone calls, that’s 12,000 moments where someone felt heard, supported and less alone. We also responded to over 1,200 emails. That’s a powerful testament to your dedication and compassion.
The shop has seen changes this year, but the one constant is the incredible dedication of our 26 shop volunteers. One volunteer is also leading efforts to increase shop volunteer numbers so we can extend opening hours. We’ll be doing a leaflet drop with posters. This initiative has paused slightly due to the Future Proofing news.
Outreach has gone from strength to strength. The team has grown to 11, demonstrating tireless efforts contacting groups. We’ve visited Leek Building Society for listening training, supported MIND Calm Café, and continued our work at Stoke Heath Prison—navigating some very difficult incidents this year. This work shows that we’re not just a service but a presence, a voice and often a lifeline.
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Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
TELFORD SAMARITANS
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
We’ve also been active in the community; Wrekin Raiders Ice Hockey Awards, Brew Monday at Telford Train Station, Wellington Summer Fayre, Lawley Summerfest, Bucket shakes at AFC Telford, Smallwoods Teddy Bear Picnic, Talks for Cranston, a domestic violence group, SPAG meetings, Lawley Coffee Mornings, Abraham Darby
We’ve had amazing support from external volunteers—painting, moving furniture, and more. Another 12 Capgemini volunteers are coming soon to help with renovations. Huge thanks to those involved for coordinating.
Renovations have been moving forward: new windows, painting, reorganising rooms, and more.
This year marked our 50th anniversary. We celebrated with an open day full of refreshments, community spirit, and delicious cakes. It was wonderful to welcome past and present volunteers, the High Sheriff, the Mayor, the Police, and the Wrekin Raiders. Thank you to everyone who helped prepare, it was a huge team effort.
On September 27th, we have the Regional Conference, and it’s fantastic to see so many of you attending. Jay Broome will be performing his song live, written especially for us. It’s already on Spotify, Prime, and Apple Music for 99p, we receive a portion of each sale.
Future Proofing; It’s an unsettling time, and the leaked press coverage caused concern, especially around remote listening and branch closures.
Criteria mentioned around branch closures during the webinars were; Our impact in the community, Our potential for expansion, Strength of our leadership, Coverage of hours of need.
None of this is confirmed, but we’ll be reaching out to our community partners for statements of support. We know our branch can expand, we have the space, and our renovations reflect that. We’re adjusting our rota to better serve callers during late hours.
This year we’ve all had calls that have left us speechless, moments when the call has finished where we have sat there thinking about the courage it takes to reach out. It’s those moments that I feel proud not just of what we do but of who we are and for the support we offer each other. That’s what makes us a true family and community.
I cannot begin to express how thankful I am for the help you all provide me in this role. It’s hard to believe I’m already speaking at our second AGM. Thank you to our shop volunteers, who dedicate their time to provide essential funding. Thank you to our listening volunteers, who tirelessly answer calls and assist behind the scenes. And thank you to our support volunteers, leaders, mentors, team leaders, deputy directors, and trustees.
Thank you all, for your time, your energy and your heart. Let’s keep showing up, lets keep making a difference.
Julie Menery Director
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TELFORD SAMARITANS
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025
STATEMENT OF RESPONSIBILITIES OF TRUSTEES
The trustees are responsible for preparing the Trustees' Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).
The law applicable to charities in England and Wales requires the trustees to prepare financial statements for each financial year that give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources of the charity for that year.
In preparing these financial statements, the trustees are required to:
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select suitable accounting policies and then apply them consistently;
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observe the methods and principals in the Charities SORP;
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make judgements and estimates that are reasonable and prudent;
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state whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements; and
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prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation.
The Trustees are responsible for keeping sufficient accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Act 2011, the Charity (Accounts and Reports) Regulations 2008 and the provisions of the constitution. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
Signed on Behalf of the Trustees
Julie Menery
08-10-2025 | 23:41:08 BST Dated
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Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
INDEPENDENT EXAMINERS REPORT TO THE TRUSTEES OF
TELFORD SAMARITANS
I report to the trustees, in accordance with the terms of our engagement letter dated 23 August 2024, on my examination of the accounts of the above charity (“the Trust”) for the year ended 31st March 2025.
RESPONSIBILITIES AND BASIS OF REPORT
As the charity's trustees, you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 (“the Act”) and applicable regulations. The trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 and that an independent examination is needed..
It is my responsibility to:
1) examine the accounts under section 145 of the Charities Act 2011;
2) follow the procedures laid down in the general Directions given by the Charity Commission under section 145(5)(b) of the Charities Act 2011;
3) state whether particular matters have come to my attention.
I report in respect of my examination of the Trust’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination, I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.
The examination included a review of the accounting records kept by the Charity and a comparison of the accounts presented with these records. It also included consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as Trustees, concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as to whether the accounts present a ''true and fair view'' and the report is limited to those matters set out in the statements below.
INDEPENDENT EXAMINER'S STATEMENT
I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination which gives me cause to believe that in, any material respect:
1) the accounting records were not kept in accordance with section 130 of the Charities Act 2011; or
2) the accounts did not accord with the accounting records; or
3) the accounts did not comply with the applicable requirements of the Charities Act 2011.
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
09-10-2025 | 06:46:39 BST
…................................................ …..................................... 783FD1A2A0F74C9... Mr B Talbot FCCA Date:
Chartered Certified Accountant
Clear Accountancy Services e-Innovation Centre Priorslee Telford TF2 9FT
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Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
TELFORD SAMARITANS
STATEMENT OF FINANCIAL ACTIVITIES
| Note Unrestricted Restricted Total Funds Funds Funds 2024-25 2024-25 2024-25 Incoming Resources: Incoming resources from generated funds Voluntary income 2a 13,253 13,253 Other trading activities 2b 48,672 48,672 Investment income and interest 2c - - - Income resources from charitable activities Activities in furtherance of charity's objectives 2d 3,766 - 3,766 Total Incoming Resources 65,690 0 65,690 Resources Expended Cost of charitable activities 3 74,088 5,162 79,250 Governance costs 4 550 - 550 Total Resources Expended 74,638 5,162 79,800 Net (Resources Expended) / Incoming Resources before transfers (8,948 ) (5,162 ) (14,110 ) Transfers between Funds - - Net (Resources Expended) / Incoming resources for the year (expenditure)/Income (8,948 ) (5,162 ) (14,110 ) Total funds at 31st March 2024 169,189 131,712 300,901 Total funds at 31st March 2025 160,241 126,550 286,791 |
2023-24 16,255 41,759 - 4,009 62,023 77,622 550 78,172 (16,149 ) - (16,149 ) 317,050 300,901 |
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The statement of financial activities includes all gains and losses recognised in the year. All income resources and resources expended derive from continuing activities.
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TELFORD SAMARITANS
BALANCE SHEET AS AT 31 MARCH 2025
| Note Fixed Assets Tangible Fixed Assets 5 Current Assets Debtors and Prepayments 6 Cash at bank and in hand Creditors - Amounts falling due within one year 7 Net Current Assets Net Assets Funds Unrestricted Funds Restricted Funds Total Funds Approved by the Board of Trustees on Date |
£ £ 173,827 - 112,964 112,964 - 112,964 286,791 160,241 126,550 286,791 2025 |
£ - 120,559 120,559 - |
£ 180,342 120,559 300,901 169,189 131,712 300,901 2024 |
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and signed on their behalf by:
JULIE MENERY DIRECTOR
DATED
The notes on pages 9 to 14 form part of these Financial Statements
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TELFORD SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
1. Principal Accounting Policies
a) Basis of Accounting
These accounts have been prepared in accordance with FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland", the statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 102) and the Charities Act 2011.
The accounts are prepared in sterling, which is the fundamental currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.
The accounts have been prepared under the historical cost convention. The principal accounting policies are set out below.
The trustees consider the charity to be a going concern and have considered a period of twelve months from the date of approval of the financial statements.
b) Incoming Resources
All incoming resources are included in the Statement of Financial Activities when the charity is legally entitled to the income and the amount can be quantified with reasonable accuracy.
c) Resources Expended
Expenditure is accounted for on an actual basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to headings they have been allocated to activities on a basis consistent with the use of resources.
d) Taxation
No provision has been made for Corporation Tax as the charity is exempt from tax on it's charitable activities.
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TELFORD SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
e) Tangible Fixed Assets
Depreciation is provided to write off costs of each asset over it's estimated useful life at the following rates per annum:
Freehold Property 2% straight line Improvements to Property 2% straight line Fixtures and Fittings 25% straight line Shop Equipment 25% straight line Shop Leasehold Improvements 10% straight line
f) Fund Accounting
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.
Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.
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TELFORD SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
| 2. Incoming Resources a) Voluntary Income Donations and Legacies b) Other trading activities Shop Income c) Investment Income Interest d) Activities in furtherance of charity's objectives Fund Raising Gift Income Other Income TOTAL INCOME 3. Costs of charitable activities Direct and support costs allocated Volunteer expenses Volunteer training Volunteers' taxis Shop Rent Shop Wages Samaritans visit & AGM Expenses Telephone, lighting & heating Adverts and Publicity Directors expenses Water rates Insurances Property Maintenance, Cleaning & Repairs Contribution to Central Office Printing, stationery & postage Sundry expenses Depreciation 4. Governance costs Independent Examiners Fees Legal & Professional Fees TOTAL EXPENDITURE |
Unrestricted Restricted 2025 2025 13,253 - 13,253 - 48,672 - 48,672 - - - - - 2,355 1,411 3,766 - 9,824 - - 12,000 2,092 - 8,344 4,106 - 814 2,753 15,619 2,028 18 8,524 7,968 5,162 74,088 5,162 550 - 550 |
Total 2025 13,253 13,253 48,672 48,672 - - 2,355 - 1,411 3,766 65,690 9,824 - - 12,000 2,092 - 8,344 4,106 - 814 2,753 15,619 2,028 18 8,524 13,129 79,250 550 - 550 79,800 |
2024 16,255 16,255 41,759 41,759 - - - - 4,009 4,009 62,023 7,872 - - 12,000 - - 13,835 483 - 1,269 4,811 13,016 3,836 437 8,588 11,475 77,622 550 - 550 78,172 |
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Docusign Envelope ID: 95380513-59E0-4523-A39F-50030C368291
TELFORD SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
| 5. Tangible Fixed Assets Freehold Property Fixtures Shop Property Improves & Fittings Equip £ £ £ £ Cost At 31 March 2024 50,000 258,230 10,832 9,431 Additions - - - 6,455 Disposals - - - - At 31 March 2025 50,000 258,230 10,832 15,886 Depreciation At 31 March 2024 25,250 126,519 10,832 8,050 Charge for Period 1,000 5,162 - 2,958 Disposals - - - - At 31 March 2025 26,250 131,681 10,832 11,008 Net Book Value At 31 March 2025 23,750 126,550 - 4,878 At 31 March 2024 24,750 131,711 - 1,381 6. Debtors 7. Creditors - amounts falling due within one year |
Shop Leasehold Office Improves Equip £ £ 30,078 10,332 - 160 - - 30,078 10,492 8,785 9,126 3,008 1,002 - - 11,793 10,128 18,285 364 21,293 1,206 2024-25 £ - 2024-25 £ - |
Total £ 368,903 6,615 - 375,518 188,562 13,129 - 201,691 173,827 180,341 2023-24 £ - 2023-24 £ - |
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TELFORD SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
8. Analysis of Net Assets between funds
| Tangible fixed assets Current assets Current liabilities 8a. Unrestricted Fund General Fund 8b. Restricted Fund |
Balance 31/03/2024 £ 169,189 Balance 31/03/2024 £ 131,712 |
Restricted Designated General Total Funds Funds Funds £ £ £ £ 126,550 - 47,277 173,827 - - - - - - - - 126,550 - 47,277 173,827 Incoming Outgoing Transfers Balance 31/03/2025 £ £ £ £ 65,690 (74,638 ) - 160,241 Incoming Outgoing Transfers Balance 31/03/2025 £ £ £ £ - (5,162 ) - 126,550 |
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8c. Purpose of restricted funds
Restricted funds relate to Freehold property improvements
9. Trustees' Remuneration and Expenses
There were no trustees' remuneration or other benefits for the period ended 31 March 2025 nor for the year ended 31 March 2024.
Trustees were reimbursed out of pocket expenses properly incurred on behalf of the charity.
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TELFORD SAMARITANS
INCOME & EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2025
| INCOME: Charitable activites Donations and legacies Gift Aid Fund Raising Funds Grant Shop Sales Uncategorised Income EXPENDITURE: Independent Examiners' Fees Advertising & Promotional Cleaning Computer Costs Electricity & Gas Maintenance, Cleaning & Repairs, Equipment Hire Finance Costs Insurances Office/General Admin Expenses Other Professional Services Payroll Expenses Phone Costs Printing, Postage & Stationery Repairs and Maintenance Rent Subscriptions General Office Contribution Sundries Travel & Accommodation Volunteer Expenses Water Charges Fund Raising Shop Charitable Contributions Cash Surplus / (Deficit) Depreciation Charges: On restricted funds (buildings) On unrestricted funds Total Surplus /(Deficit) |
Branch 1,240 10,810 539 1,115 750 661 15,114 550 3,869 2,252 923 4,369 4,305 116 2,753 56 35 1,709 1,011 2,028 209 7,628 518 69 5,000 37,397 (22,283 ) (5,162 ) (7,968 ) (35,412 ) |
Shop 120 1,785 48,672 50,576 236 1,624 825 2,266 2,530 2,475 268 0 2,092 18 2,150 12,000 297 2,196 297 29,273 21,303 21,303 |
Total 1,240 10,930 2,323 1,115 750 48,672 661 - 65,690 550 4,106 3,876 1,748 6,635 6,834 2,591 2,753 324 35 2,092 1,709 18 3,161 12,000 0 2,028 - 505 9,824 814 69 5,000 66,671 (980 ) (5,162 ) (7,968 ) (14,110 ) |
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