SAMARITANS OF SHREWSBURY
A registered Charitable Incorporated Organisation
under the Charities Act 2011
REPORT AND ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2025

SAMARITANS OF SHREWSBURY
COMPANY INFORMATION
FOR THE YEAR ENDED 31ST MARCH 2025
TRUSTEES
Angela Ruth Dunhlll
Frances Anne Stone
£llve Andrew Dean
Sue Bevan
Ann Wlshart
Beryl Jane Coward
Patrlcla Rosemary Curtls
Geoffrey Brough
SECRETARY
Patrlcla Rosemary Curtls
COMPANY NUMBER
CE009158
CHARITY NUMBER
1170399

SAMARITANS OF SHREWSBURY
TRUSTEES REPORT
The Trustees present their report and accounts of the charity for the period ended 31 March
2025.
OBJECTIVES OF THE CHARITY
The charity's objects as set out in its governing document are:
To enable persons in Shrewsbury, Shropshlre and the surrounding area as well as elsewhere
who are experiencing feelings of distress or despair, including those who may be at risk of
suicide, to receive confldential emotional support at any time of the day or night In order to
improve their emotional health and to reduce the incidence of suicide.
To promote a better understanding in society of sulcide, suicidal behaviour and the value of
expressing feellngs which may otherwise lead to suiclde or impaired emotional health.
To collaborate with and support Samarltans Central Charlty and Its affiliated branches in
fulf illing these Objects.
STRUCTURE, GOVERNANCE AND MANAGEMENT
Samarltans of Shrewsbury Is a Charltable Incorporated Organlsation (CIO) whlch was
registered on 25 November 2016. The charlty operates as a separate independent charlty
although It Is recognised as an affSllated branch of the national Samaritans charlty.
Samaritans of Shrewsbury operates under the model constitution for Samaritan branches.
Samarltans of Shrewsbury was formed as part of the restructurlng of the natlonal
Samarltans charitable company. On l April 2017, the assets, Ilabilities and activlties of
Shrewsbury Samaritans were transferred to Samaritans of Shrewsbury. The transfer to the
new CIO has had no effect on the operations of the branch and the transaction has been
accounted for as a charity merger. Thls charity remains as the sole trustee of the old
unincorporated charity and incorporates all funds held by the old charity.
New trustees of the charity are elected at The Annual General Meeting each year. The
members of the charity elect the elected trustees following the nomination made. The
trustees may appoint (co-opt) up to two additional trustees {co-opted trustees), so long as
the total number of trustees does not exceed thirteen. The Branch Director may appoint
one of the other trustees as vice-director.
All trustees receive appropriate training in their duties and responsibilities. The trustees and
non-trustee Deputy Directors form the Branch Leadership Team which meets bi-monthly.
The director is responsible for the allocation of duties within the Branch.

SAMARITANS OF SHREWSBURY
TRUSTEES REPORT CONTINUED
PUBLIC BENEFIT
The trustees confirm that they have complied with the requirements of section 4 of the
Charities Act 2011 to have due regard to the public benefit guidance published by the
Charity Commission for England and Wales.
RISK MANAGEMENT
The trustees have a duty to identify and review the risks to whlch the charity is exposed and
to ensure appropriate controls are in place to provide reasonable assurance agalnst fraud
and error.
The trustees monltor rlsks to whlch the charity is exposed throughout the year and mitigate
their potential impact. A risk register is used with risks classlfled between management,
premlses and equlpment, operatlonal, flnanclal and external rlsks.
RESERVES
The trustees have examined the requirement for free reserves, i.e. those unrestricted funds
not invested In tanglble flxed assets, deslgnated for specific purposes, or otherwlse
committed.
Conslderatlon was given to the nature of the income and expenditure streams and the
current composltlon of the reserves.
The trustees took account of the followlng:
the inherent fluctuation in incomlng funds
the ongoing costs of runnlng the branch-owned property
the ongolng costs of malntainlng key equipment
In view of thls the Trustees consider that the branch should keep around 12 months, worth
of expenditure in unrestricted reserves, trustees consider thls to be around £35,000 based
on previous year financial statements. They consider this is prudent in view of the nature of
the core work of the branch.
Where specific work is planned, for instance, for buildlng repair/ renovation, reserves may
be required which would be allocated to specific purposes and, therefore, not included in
free reserves.
This reserves policy will be reviewed annually, taking into account current forecasts of cash
flows and income and expenditure budgets for the coming year.

SAMARITANS OF SHREWSBURY
TRUSTEES REPORT
Directorfs Report
Overview
My first year as Director has been both challenging and incredibly rewarding. I'm so grateful
for the support I've received from the Branch Leadership Team and all our dedicated
volunteers at Samaritans of Shrewsbury. Everyone has worked so hard to ensure we deliver
the best possible seniice and are always there for those In need.
Over the past year, we were supported by 16 Support Volunteers and an average of 61
Listenlng Volunteers who answered 10,118 phone calls; 2,190 emalls; 677 online chats and
had 203 face to face emotional support conversations. We conslstently ranked among the
top in the West Midlands for covering night tlme shifts.
I'm incredibly proud of our Branch and the outstanding commltment of all our volunteers.
Branch Leadershlp Team
Our Branch Leadership Team (BLTI met bimonthly, with people attending both online and in
person. These hybrid meetings allowed team members who Ilve further away to participate
regardless of weather condltions, while also reducing travel costs and supportlng our
sustainability efforts.
We revlewed and adhered to our Operatlng Agreement with Samarltans Central Charlty,
along wlth our local policies and procedures,
Flnances
In 2024125 payments exceeded receipts by £8,817, however, we retalned a strong reserves
position of £53,123. Incorne and expendlture are recorded on a cash basis and s? the timing
of cash recelpts/payments have a big Impact on financial results.
The Treasurer, wlth overslght from our Trustees, closely managed our finances to ensure we
would be in a healthy state going into the next financial year.
Our fundraisln8 volunteers, including the Friends of Shrewsbury Samaritans, worked hard
throughout the year to generate income to sustain our core services. Donations via our
Enthuse website also contlnued to demonstrate the generosity of our community,
We successfully secured funding for specific projects, particularly to support building
maintenance and core operational costs. Toward the end of the year, we were invited to
submit a substantial bid to the Shropshire Association for Supported Housin8. Thanks to the
dedicated efforts of our BLT members, we were thrilled to learn, just before the end of the
financial year, that our bid had been successful. The resulting funds, due in April 2025, will
be reserved for essential building work and reaching out to the people of Shropshire.
We are so grateful to all our supporters for their contributions throughout the year.

Our Volunteers
We are fortunate in Shrewsbury to have a waiting list of people keen to join us as Listening
Volunteers.
Two cohorts completed our rigorous training programme during the year. Our dedicated
team of trainers and mentors ensured each volunteer gained the skills and confidence
required to take on this challenging and vital role.
Equity, Diversity, and Inclusion remained a focus throughout the year. We made adaptations
wherever possible and, most importantly, listened to the needs of our volunteers to ensure
that their experience with us is accessible, inclusive, and positive.
Social events including a Branch Brunch, quiz night, and meals out together helped us to get
to know each other even better and contrlbuted to the warm, famlly feel of the branch.
As part of our ongoing development, one-to-one mentorlng was provided for all Listening
Volunteers. In addition to branch-based training sessions, volunteers were encouraged to
participate in regional trainlng and use online modules to refresh and enhance their skills.
Our Support Volunteers are a tremendous asset to our branch. The Premises Team Support
Volunteers help keep us safe and ensure the branch remains In good repair throu8h regular
maintenance and safety checks. Other Support Volunteers play equally vital roles: making
sure everyone has an enhanced DBS check, helping us raise funds, providing IT support,
keeping gaps In the rota filled, supporting our volunteers, and even caring for our plantsl
IT Chan8es
We made the transltlon to a new platform - the Llstenlng Centre - for dlgltal phone calls and
our online chat service. Thls was a significant change, but our Listening Volunteers adapted
quickly and confidently with the support provided.
We also upgraded equipment In our training room, making hybrid meetings and tralnlng
sessions more effective and accessible.
Marketing and Publlclty
The usability of our website was improved and our outreach was broadened through local
radio and podcasts. We also engaged with local businesses to promote our services, seek
financial and in-kind support, and to offer Active Listening workshops where appropriate.

Outreach
Our 'Reaching Out. team expanded their reach impressively this year. They delivered eight
Active Listening Workshops across the county including nursing home staff, mental health
groups, and 'Chatterbox' volunteers, all of whom gave very positive feedback.
Work to raise awareness of our seniices included attending events and giving talks at many
different venues including RAF Shawbury, the Citizens Advice Shropshire, Shrewsbury Fire
Statlon, college campuses, libraries and various county shows.
We continued our presence at food banks, weekly in Shrewsbury and biweekly in Oswestry
and regularly attended Shrewsbury Railway Statlon, providing vital face-to-face emotional
support.
Our work at HMP Oakwood in Wolverhampton contlnued with great success. Around 30
prisoners were trained as Listeners to support fellow inmates, wlth the programme gaining
respect and recognition for its impact.
Thank You
We are so grateful to everyone who supports Samaritans of Shrewsbury. Without the
generosity of individuals and funding bodles, our vital work wouldn't be possible.
Listening without Judgement, offerlng unconditional support and belng there for people
when they are struggling can be so powerful. Wlth the help of our supporter5 no one has to
face thelr darkest times alone.
c(0 t5
Angela Dunhlll
Director
Samaritans of Shrewsbury

Independent examlnerfs report to the trustees of Samarltans of Shrewsbury
Charity Number 1170399
I report on the accounts of the company for the year ended 31st March 2025
Respectlve responsibllities of trustees and examlner
The trustees {who are also the directors of the company for the purposes of company law) are responsible
for the preparation of the accounts. The trustees consider that an audit is not required for this year under
section Charities Act 2011 and that an independent examination is needed.
Having satisfied myself that the charity is not subject to audlt under company law and is eliglble for
independent examination, it is my responsibility to:
examine the accounts under section 145 of the 2011 Act;
to follow the procedures lald down in the general Directlons given by the Charity Commlssion
under section 145(5){bl of the 2011 Act; and
to state whether partlcular matters have come to my attention.
Basls of Independent examlner's report
My examlnatlon was carried out in accordance with the general Directions glven by the Charity Commls5ion.
An examinatlon Includes a review of the accounting records kept by the charlty and a comparlson of the
accounts presented with those records. It also Includes consideration of any unusual items or d15closures in
the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures
undertaken do not provide all the evidence that would be requlred In an audit and consequently no opinion
is given as to whether the accounts present a 'true and fair view, and the report is limited to those matters
set out in the statement below.
Independent examlnerfs statement
In connection wlth my examinatlon, no matter has come to my attention:
{1) which gives me reasonable cause to believe that In any material respect the requlrements:
to keep accounting records in accordance with section 130 of the Charities Act 2011; and
to prepare accounts which accord with the accounting records, comply with the accountlng
requirements of section 396 of the Companies Act 2006 and with the methods and prlnclples
of the Statement of Recommended Practice: Accounting and Reporting by Charities
the accounts have not been prepared in accordance with the Charities SORP (FRS102).
have not been met. or
{2) to which, in my opinion, attention should be drawn in order to enable a proper understanding of the
accounts to be reached.
John Higson Bsc
Oak Ridge. Edgton
Craven Arms
Shropshire
SY7 8HW
oq
2oLr '
Date:

SAMARtTANS OF SHREWSBURY
Receipts and Payments Ac¢ount
FOR THE YEAR ENDED 31ST MARCH 2025
2025
2024
Restrirted Unrestrirted Total Funds Totsl Fund5
Recel ts
Shrewsbury Friends of Sarnarftans
Fundraising Events
Fundralslng Artivitles
Donatlons and Glfts
Glft Aid
Pr150n Receipt
Interest Received
798
301
798
301
40
26.383
203
6,539
7,175
19.208
203
37.162
8,736
653
653
430
Total Recelpts
7.175
24.203
3L378
58,867
Ex
endlture
Charilable Exptnses
Telephone Charyes
Travel & Tralnlng Costs
Car Parkln8
800
9,956
403
3,103
1,000
800
12,920
403
3,103
2,418
12,546
297
1.771
2,964
Donatlon$ Made
Premlses Overhead190%
Rates, lnSurnn￿, Ught & Heat
Prlntlng, Statlonery & Postage
Bank Charges
House Keepln8 Indudlng Repalrs
5,937
956
201
7,220
S,937
956
201
9,920
3577
274
7573
2,7LKI
Fundralsln
3578
Management & Admlnl$tr•tlon Branth Contrlknlon
Independent Examlners Report
AGM Costs
2.433
2.433
480
107
iioo
834
63
107
Premlses Overtbead {lO%)
Rates, Insurance. Ught & Heat
Prlntln& Statlonery & Postag•
Bank Charge5
House Keeplng Indudlng Repalvs
660
107
22
1,146
397
165
30
107
22
3CK>
Total Expendlture
34.231
40,195
36,952
Cash Surplus/{Deficltl for ye•r
i.zii
110.0281
18,8171
21,915
2024 Cash Funds
3,000 58.940 41,940
40,025
2025 Cash Funds
4,211
48.91
3.123
61.940
Movements In Cash Funds
Balance
Movements In y•ar
Balanc•
01.04.2024 In¢ornln8 01rt8olng 31.03.2025
Unrestrlrted Funds
General Fvnd
S8,940
24,203
34.231
48,912
S8,940
24,203
34,231
48,912
Restrlrted Fund$
Edward Cadbury
Hllton Jone5 Trust (backyard projert)
Wllllam Cadbury Trust (backyard projert)
shrev￿Ury Town Councll Grart
Shropshlre Coundl Grant
2.175
1,211
7,175
4,211
61.940
31.378
40,195
53,123

SAMARITANS OF SHREWSBURY
Statement of Assets and Llabllltles
As at 31st Ma￿h 2025
2025
2024
Moneta
Assets
Restrlcted Unrestrlrted
Total
Re$trlrted Unrestrlcted
Tolal
Bank Current Accounts
Bank Depaslt Account
Glft Ald Account
4,211
5,756
38,135
5,021
9,967
38,13S
5,021
3,000
23,704
27,481
7,755
26.704
27,481
7,755
Assets retalned for the Charl
's own use
Swan House- Insuran¢e vJlu•
581,198
564,269
Branch Equlpm•nt - •rtlmat•d current valu•
7,200
8,000
15,200
7,200
8,000
15,200
Uabllltles
Branch Contrlbutlon to ¢entral charlty
928
928
2,433
2,433
These flnaTrclal statemonts were •pproved by the board of trustees and authorlsed for Issue on:
518ned on behalf of the board:
Treasurer