2024-03-31-accounts - Alcester Day Care

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Alcester Day Care

AGM June 2024

Chairman’s report 1[st] April 2023 - 31[st] March 2024

Carers and those with dementia are at the forefront of our care. I have to report an increase in demand for our services. Why? It could be more people are aware of dementia and seek us out; it may be the reputation which we have built up; or, it could be an increase in diagnosis. In fact, it is most likely that all these factors play a part in the increase in demand.

At Christmas we had around 20 people on our waiting list and we were operating 2 days a week, we had 4 care workers and a cook.

At the end of our financial year, we have 7 care workers and 2 cooks. We also operate 3 days a week, bringing Wednesday as an additional care day.

The strain of the increase in services has caused its toll on the trustees with increased financial administration, volunteer administration, coverage of services and general management. It has been a hard year.

At the last AGM, trustee Margery Pickering, our operational manager, stated she would step down at the end of this year, it has been a pleasure working with her, and she has done so much for us. I am also sad to say that Linda Cooper, our treasurer is coming off the committee too. Linda has put so much effort into the financial running of day care but I don’t think she still likes EXCEL. Both have said they will continue as volunteers and I would like to thank both for giving so much of their time, their skill and their compassion to this group. Margaret Kerr has picked up additional responsibilities, as have I, until we can get more people involved to manage the group or even put a manager in place.

Margaret is still our volunteer co-ordinator as well as all the additional responsibilities she has taken on to help day care. If it were not for these 3 ladies, day care would have stopped, make no mistake of that, so I would like to thank them with a small token of day care’s appreciation.

June Mc Farlane has agreed to continue as our minute secretary and has attended trustee meetings, besides volunteering on a regular basis. Thank you June.

Once again, our accounts are verified by an independent examiner in Dean Accountancy Services Ltd. We have adhered to company and charity requirements and my thanks go to Jenna and colleagues at Dean Accountancy for all the accountancy work they do for us. This year with 9 payslips to generate each month their workload has increased too and generously we are still not being charged for any of their work.

We aim for high standards of care for our clients. And, the comments I receive from those with dementia attending day care, from their carers, from their families and from the community around us, Alcester Day Care is still respected as being one of, if not, the leading dementia day care centre in Warwickshire. This is not just down to the trustees. This is down to every person who comes through that door to help. The care workers, the volunteers, the cooks, the volunteer drivers – ALL take their roles seriously.

So, lets start with the care workers. We have brought on board a few new faces Christine (with her love of music, singing and dancing) she strengthens our weak area (ie not one of the trustees or care workers could sing other than on one note). Christine brings out the best of our group be it birdie dancing, country music, old favourite songs…. You name it and Chris can play, sing and dance to it! With her nursing skills Chris is a great addition to our group.

We have also brought in Tracey , whose energy is infectious, she loves people, and this is reflected in her attitude to our clients. Nothing is too much trouble, and she is hard working and dedicated to our clients.

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The final new face in the care workers is Liz . Her skill at reminiscing and poetry and reading to our clients again brings more options to our group.

What a team of different skill sets we have now.

Then familiar faces…. Lesley, Martyn, Lynn and Mike. All of these people provide care, stability, compassion, fun, laughter and at the same time delivering excellent care services which our clients require. They too have different qualities Lesley’s is leadership and nursing care, Martyn with his humour, love of animals and arts and crafts and nursing care too, Lynn with her quiet way, chatting to clients, love of dogs and kindness and finally Mike with his crafts, his laughter and his caring ways who can forget dancing around his maypole, the boat races and the horse races.

Really what a team we have around us.

I thank them all for not just supporting the clients but supporting me through all the trials of new things, additional days, changing ideas!

Paula , our cook works 2 days a week and has recently taken on the role of chief shopper. This saves me from buying all the food each Sunday for around 48 people. I cannot say how much this has helped me. Paula also provides holiday cover for the new Wednesday opening.

We are lucky to have acquired the services of Debbie who is our cook for Wednesdays and provides back up for holiday cover for Paula. Both Debbie and Paula provide good meals and allows the kitchen to run smoothly. Our thanks go to them too.

Now, what can I say about our volunteers that I have not said before….? We have a dedicated team of volunteers who put into day care a great deal of love, care and commitment without any monetary rewards. I cannot thank them enough.

This year we have had a few challenging clients, and I have seen our volunteers step up to the mark to support the workers and the trustees. This is beyond what they signed up to do. But step up they did. Amazing!

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This is not just about acknowledgements from clients, carers and families. You can see a real difference in what you do, how you support and what you have achieved. You are truly special people.

The Baptist Church, as ever, has been very supportive and my thanks go to Alison and everyone at the Church who make our life so much easier by their support. They allowed us to have a singing group which ran for several months in the church. Free of charge to the public, we were trying to bring in more people who needed our support but, for some other reason, would not come to day care”. Wednesday day care joined in the singing but the support from the public was not there and so we let it finish at Easter. Residents of Jackson place and McCarthy and Stone funded the singer leading the group. Our thanks go to them.

Our local community continues to support us. We have food donations from the community fridge. Financial donations from the public and from clubs.

We continue to talk about dementia and promote awareness.

Clients can make us laugh or cry with them; they have stories to tell us; songs to sing to us; smiles to give us.

This year, we have had a challenging year from some clients’ behaviour. We have had to ask people to leave when we feel we cannot cope any further with them. This is a tough call, not done lightly and discussed by all involved. We really do not make this decision lightly. Some clients are coming to us too late along their journey with dementia.

Our carers continue to do so much for their loved ones – all in a day’s work. Once again, I say that they should be recognised for all they do.

At the last AGM I said that we had been turned down for a place at the Greig Hall site. We have a centre team working towards getting a centre of some ground owned by John Lewis. An offer had initially been accepted but after a change in JL top management we now find

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they are wanting an increase in the offer. The trustees together with Alan Rogers, Lorraine and Cliff Armstrong are still working hard on this project. My thanks to this project team.

This year has been about chasing a new site for a dementia centre, opening a third day due to demand, increasing care workers and volunteers, improving paperwork / procedures.

Going forward, for year ending 2025 we intend to continue to

Adhere to company and charity requirements
Build upon last years administration work
Take on / encourage volunteers
Keep standards of care high
Take on new clients when vacancies occur
To organise training as required
To progress the dementia centre so we can provide better facilities, better parking, less pre- and post- day care work moving furniture / equipment etc.

And so, once again I close, hoping that I have thanked everyone, explained our achievements this year and our aims for the future.

I look forward to working with everyone during the next 12 months.

Thank you.

Carole Zambonini Chairman Alcester Day Care

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