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# 



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## 

|Trustees||Mr SFAnton|||
|---|---|---|---|---|
|||Ms K M Crowe|||
|||MrsAM Gibbon|||
|||MrFTHont|||
|||Mr AG Malthouse|||
|||DrJ BOrgan|||
|||Mr P R Wilkie|||
|||Ms DAspinall|||
|||Ms E LGarvey|(Appointed|25August|
||||2021)||
|||MsJ KVithlani|(Appointed|25August|
||||2021)||
|||Ms RSHarrison|(Appointed|25August|
||||2021)||
|||MrSCTurner|(Appointed|25August|
||||2021)||
|Chief Office||Ms H Jessop|||
|Secretary||Ms H Jessop|||
|Charity number||1169879|||
|Company|number|10286899|||
|Registered|office|242 Picton Road|||
|||Wavertree|||
|||Liverpool|||
|||L154LP|||
|Auditor||DSG|||
|||Castle Chambers|||
|||43Castle Street|||
|||Liverpool|||
|||L2 9TL|||





## 

||||Page|
|---|---|---|---|
|Trustees'<br>report|||1-7|
|Statement oftrustees'|responsibilities|||
|Independent<br>auditor's|report||9 - 11|
|Consolidated<br>statement|offinancial|activities|12|
|Consolidated<br>balance|sheet||13|
|Company<br>balance sheet|||14|
|Consolidated<br>statement|ofcash flows||15|
|Notes to the financial statements|||16-30|





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||||Uhrssthctsd|Restricted funds|Total|Uhlsstholsd|Rsslliotsdhlhds|Total|
|---|---|---|---|---|---|---|---|---|
||||fuhds|||funds|||
||||2021|2021|2021|2020|2020|2020|
|||Nates|E||E|8|E|E|
|Income from:|||||||||
|Coo8tions 8hd legacbh<br>Charitabl<br>scbvltles<br>Invesbnenls|||5,407<br>874,017<br>D,D77|2,402,722|5,407<br>3,367,5S9<br>0077|1,450<br>1,035,002<br>14203|1,924,000|1,450<br>2,959,151<br>14203|
|Total Income|||889,861|2,402,722|3,382,083|1,050,775|1,024,089|2,074,864|
|RERNUEIUDS onl|||||||||
|Charitable activges|||||||||
|Total resources expended|||||||||
|Net ineomingi(outgoing)<br>resources before tmhsfers|||106,530|23,267|219,707|135,478|(30,405)|105,073|
|Cross trsnsfsm<br>between<br>funds|||1862|71 862||35,687|35,087||
|Net income I(expenditure)<br>forthe yearl<br>Net Incoming I(outgoing) resources|||124,660|95,129|210,707|90,791|5,282|ID5,073|
|Giber recognised gains end losses|||||||||
|Actuarial gainl(loss) on defined benelit pension schemes|||3,205||3,205|12,377||12,377|
|Net movemeni<br>in funds|||127,873|05,129|223,002|112,108|5,282|117,450|
|Fund balance st 1 April 2D20|||001,222|5,282|966,504|840,D54||849,054|
|Fund balances at 31 March 2021||||100,411|1,180,506|901,222|5,282|~900 504|





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|3|Donations and legacies|Donations and legacies|Donations and legacies||||||
|---|---|---|---|---|---|---|---|---|
||||||||Total|Total|
|||||Unrestricted|funds|Restricted funds|2021|2020|
||||||6|6|6|E|
||Donations<br>and grants||||5,467||5,467|1,450|
||||||5,467||5,467|1,450|
||Forthe year ended||31March 2020||1,450|||1,450|
||Charitable<br>activities||||||||
||||||||2021|2020|
||||||||6|E|
||Services provided|under contract|||||3,348,597|2,947,924|
||Other income||||||18,942|11,227|
||||||||3,367,539|2,959,151|
||Unrestricted<br>funds||||||874,817|1,035,062|
||Restricted funds||||||2,492,722|1,924,089|
||||||||3,367,539|2,959,151|
||Investments||||||Total|Total|
||||||||2021|2020|
||||||||E|6|
||Rental income||||||9,000|13,600|
||Interest receivable||||||77|663|
||||||||9077|14263|
|6|Charitable<br>Activities||||||||
||||||||2021|2020|
||||||||E|6|
||Staff costs||||||2,676,744|2,298,437|
||Depreciation<br>and impairment||||||11,403|19,126|
||Premises costs||||||178,963|96,469|
||Othercosts||||||18,055|15,335|
||Partner payments||||||20,408|95,758|
||Office costs||||||135,435|138,441|
||Staff and volunteer||costs||||19,614|47,969|
||Sundryexpenses||||||1,346|2,061|
||||||||3,061,968|2,713,596|
||Share ofsupport costs free notey)||||||73,608|133,865|
||Share ofgovernance||costs (see note 7}||||26,710|22,330|
||||||||3,162,286|2,869,791|
||Unrestricted<br>funds||||||692,831|915,297|
||Restricted funds||||||2,469,455|1,954,494|
||||||||3,162,286|2,869,791|





## 

|Support casts|||||||
|---|---|---|---|---|---|---|
|||||2021|2020|Basisofagocatlon|
|||Support costs|Governance costs||||
|||E|E||||
|Staffcosts|||||||
|Impairment|||||||
|Other costs||73,608||73,608|133,865||
|Audit fees|||13,375|13,375|16,963|Governance|
|Accountancy|||||—|Governance|
|Legal and professional|||4,441|4,441|750|Governance|
|Other costs|||12|12|577|Governance|
|Consultancy|||||-|Governance|
|sank charges|||||—|Governance|
|Trustee expenses|||13|13|248|Governance|
|Merger costs|||||-|Governance|
|Other governance|costs - unrestricted||8,869|8,869|3,792|Governance|
|||73,608|26,710|100,318|156,195||
|Analysed<br>between<br>Charitable<br>activities||73,608|26,710|100,318|156,195||



## 

## 

|Administration||
|---|---|
|Sendce providers||
|Employment|costs|
|Wages and salarres||
|Social security|costs|
|Other pension|costs|






## 

## 

|10|Tangible hxed assets|Tangible hxed assets||||||||
|---|---|---|---|---|---|---|---|---|---|
||Group|||||||||
|||||Freehold land|teaseholdland||Fixtures and fittings|Computers|Total|
|||||and bugdings|and buildings|||||
|||||E||6|6|||
||Cost|||||||||
||At1April 2020|||471,812|95,991||241,474|112,992|922,269|
||Business combinations|||||||||
||Disposals|||||||||
||At 31March|2021||471,812|95,991||241,474|112,992|922,269|
||Depreciation|and impairment||||||||
||At 1Apdl 2020|||137,261|95|991|241,474|111,025|585,751|
||Business combinations|||||||||
||Depreciation|charged|in the year|9,436||||1,967|11,403|
||Revaluation|||||||||
||At31March|2021||146,697|95,991||241,474|112,992|597,154|
||Canying amount|||||||||
||At31March|2021||325,115|||||325,115|
||At31March|2020||334,551||||1,967|336,518|
||Coirlpan'7|||||||||
|||||Freehold land|leasehold|land|Fixtures and fittings|Comp utem|Total|
|||||and buildings|and buildings|||||
|||||E||6||||
||Cost|||||||||
||At 1Aprg 2020|||160,000|95,991||189,272|14,847|460,110|
||Business combinations|||174,715|||||174,715|
||Disposals|||||||||
||At31March|2021||334,715|95,991||189,272|14,847|634,825|
||Depreciate and Impairment|||||||||
||At 1April 2020|||6,400|95,991||189,272|14,847|306,510|
||Depreciation|charged|in the year|3,200|||||3,200|
||Revaluation|||||||||
||At 31March|2021||9,600|95,991||189,272|14,847|309,710|
||Carrying amount|||||||||
||At 31March|2021||325,115|||||325,115|
||At 31March|2020||153,600|||||153,600|





## 

## 

## 

||Sinandal|Instruments|Instruments|Instruments||||||
|---|---|---|---|---|---|---|---|---|---|
||Group|||||||||
|||||||||2021|2020|
|||||||||6|6|
||Carrying|amount||offinancial||assets||||
||Debt Instruments|||measured||at amortlsed|cost|138,317|200,037|
||Carrying|amount||of financial||gnbgities||||
||Measured|at|amortlsed||cost|||71,220|91,312|
||Company|||||||||
|||||||||2021|2020|
|||||||||6|E|
||Carrying|amount||offina|nda|Iasmts||||
||Debt instruments|||measured||at amortlsed|cost||50,409|
||Carrying|amount||affina|nda|Iliebgides||||
||Measured|at|amortlsed||cost|||68,570|29,127|
|12|Debtors|||||||||
||Group|||||||||
|||||||||2021|2020|
|||||||||6|E|
||Amounts|faging due within||||one year:||||
||Trade debtors|||||||58,200|152,791|
||Other debtors|||||||80,117|47,246|
||Prepayments||and accrued income|||||5,519|17,106|
|||||||||143,836|217,143|
||Company|||||||||
|||||||||2021|2020|
|||||||||6|6|
||Amounts|fa ging due within||||one years||||
||Trade debtors|||||||58,200|6,208|
||Amounts|owed byfegow|||group undertakings|||86,657|14,825|
||Other debtors|||||||80,117|44,201|
||Prepayments||and accrued Inmme|||||5,519|9,548|
|||||||||230,493|74,782|





## 

## 

## 

||Creditomr amounts|falling due within one year||||
|---|---|---|---|---|---|
||Group||Notes|2021|2020|
|||||E|5|
||Other taxation and|social security||53,585|40,213|
||Deferred income||15|146,121|35,336|
||Trade creditors|||38,879|26,534|
||Other creditors|||16,908|3,578|
||Accruals|||15,433|61,200|
|||||270,926|166,861|
||Company||Noise|2021|2020|
|||||E|5|
||Other taxation and|social security||53,585|40,020|
||Deferred income||15|146,121|35,336|
||Trade creditors|||38,879|13.277|
||Other creditors|||16,908||
||Accruals and deferred incame|||12,783|15,850|
|||||268,276|104,483|
|14|Prcwisions for liabilities|||||
||Gmup end corrtpeny|||||
||||Notes|2021|2020|
|||||6|E|
||Redrement<br>benefit|obligations|16|122,338|125,543|
|||||122,338|125,543|
|15|Deferred income|||||
||Group and company|||2021|2020|
|||||4|5|
||Other deferred inmme|||146,121|35,336|
|||||146,121|35,336|





## 

## 

|The charity operates|a defined contribution|a defined contribution|a defined contribution|pension scheme for ag qualifying|pension scheme for ag qualifying|employees.|employees.|The assets ofthe scheme|are held separately|from|
|---|---|---|---|---|---|---|---|---|---|---|
|those the charity in an independently|||administered||fund.||||||
|There are two retirement||benefit schemes.|||||||||
|Defined benefit schemes|||||||||||
|Key ossumptions|||||||||||
||||||||||2021|2020|
|Discount rate|||||||||2.1|2.4|
|Expected rate ofIncrease||ofpensions|in payment||||||2.8|2.2|
|Expected rate ofsalary increases|||||||||4.2|3.6|
|CPI inflations|||||||||2.7|2.1|
|Morto/ify<br>assumptions|||||||||||
|The assumed<br>life expectations<br>on retirement||||at age 65are:|||||||
||||||||||2021|2020|
||||||||||Years|Years|
|Retiring today|||||||||||
|-Males|||||||||21|21|
|-Females|||||||||24|24|
|Amounts<br>recognised|In the profit and||loss account:||||||||
||||||||||2021|2020|
||||||||||8|E|
|Current service mst|||||||||15,000|14,000|
|Net interest on defined benefit liabgrty/(amet)|||||||||4,000|4,000|
|Other costs and income|||||||||461|29,315|
|Totalcosts|||||||||19,461|47,315|
|The amounts<br>included|in the balance||sheet|arising|from the charity's obligations||in respect|ofdefined benefit|||
|plans are as follows:|||||||||||
||||||||||2021|2020|
||||||||||E|E|
|Present value ofdefined benefit obligations|||||||||1,067,338|917,543|
|Fair value of plan assets|||||||||(945,000(|(792,000(|
|Deficit in scheme|||||||||122,338|125,543|
|Movements<br>in the present||value ofdefined||benefits obligations:|||||||
|||||||||||2021|
|||||||||||6|
|Liabilities at 1April 2020||||||||||917,543|
|Current service cost||||||||||15,000|
|Benefits paid|||||||||||
|Contributions<br>from scheme members||||||||||3,000|
|Actuarial gains and losses||||||||||112,593|
|Iineiest cost||||||||||23,000|
|Other||||||||||(3,798)|
|At 31March 2021||||||||||1,067,338|





## 

## 

## 

|Retirement|benefit schemes||||(Dondnuedl||
|---|---|---|---|---|---|---|
|The defined|benefit obligations|arise from|plans which are wholly or partly funded.||||
|Movement<br>In the fair value ofplan assets:|||||||
|||||||2020|
|||||||g|
|Fair value of|assets at 1April 2020|||||792,0DO|
|Interest income||||||19,000|
|Return<br>on plan assets (escluding||amounts|included|in net interest)||111,0DO|
|geaahm<br>paid|||||||
|Dontdibutions|by the employer|||||20,0DO|
|Contnbutions|by scheme membem|||||9,0DO|
|Other|||||||
|At 31March|2D21||||||





## 

## 

|Th<br>In<br>f|ndsofthechadtylncl|ndsofthechadtylncl|ndsofthechadtylncl|ndsofthechadtylncl|ndsofthechadtylncl||demndn|dh|d|p'I|gth|f 0|ing|p|d|db<br>I|md|m|a dg|a dg|t hid|t hid|t|nf||p|if|p||p||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
||||||||||||||||||||||Movement||||in|funds||||||||||||||
||||||||||Salance at||||||Resources||||||||Salance||at|||||IiicNiiliig|||RewiUIcss|Transfen||||Solaria|t|
|||||||||1Aprs 2010||||||||p<br>d d|||||||t Apm 2020||||||||||Ud||||31March 1021|||
|||||||||||4||||||6|||||||||E||||||||3|||||||
|GmiipOComp||7||||||||||||||||||||||||||||||||||||||
|Euss||||||||||||39,000||||(40,03D)|||1,030|||||||||||SLA14|||(61,5M)|||||||
|Ac<br>t Inca||||||||||||||||||||||||||||||43,120|||(40,ML)|||||2,079||
|REIS||||||||||||||||||||||||||||||53A56|||(41,029)|||||12,027||
|H<br>bh<br>dW|lib||g|||||||||||||||||||||||||||Lssdun|||(05,454)|(47,546)||||||
|APP Pwinatal||||||||||||||||||||||||||||||ST,LM|||(14,929)|||||12,199||
|APP Resplmh|n|||||||||||||||||||||||||||||Lsspn|||(9,112)|||||9,880||
|M<br>illa<br>Rghtbyvo||||||||||||||||||||||||||||||46,600|||(43,574)|||||3,1D6||
|L<br>q<br>ICtyC||dlC|||nyk||mes|||||||||||||||||||||||||||||||||
|erant||||||||||||176,116|||(173,419)||||(2.007)|||||||||||171,549|||U46,011)|TSA63||||||
|Macmalan<br>Welnr||||||||||||||||||||||||||||||11,006|||(0,111)|||||12,895||
|PAIS||||||||||||96,074||||(96,602)|||520|||||||||||104,356|||(04,079)|||||10,177||
|Pendan Wise||||||||||||117,704|||U10.074)||||370|||||||||||119,8S4|||(119,602)||(202)|||||
|Lmh OAd<br>I|I|Cd|I|||||||||||||||||||||||||||47,000|||(46,970)||(22)|||||
|yna|S|||||||||||UU,165|||(60D,591)|||||||||||||||659,352|||(610,440)|(40,906)||||||
|Moner Advice|5enke-|||Increased||Capacky||||||||||||||||||||||||70,IU8|||(56,401)|||||14427||
|Help 2 Claim||||||||||||NI2.007|||(405,333)||||2,516|||||||||||445,990|||(445,820)||f170)|||||
|Hal<br>Ci||||||||||||21,166||||(17683)|||(3403)|||||||||||20,007|||(22,033)|||||5,974||
|PEN North||||||||||||56,660||||(57,074)|||414|||||||||||||||||||||
|SLUluasties||||||||||||47 550||||(42 268)||||||||5 282||||||$5837|||U4 300)|||||||
|||||||||||||1,637,242|||(1,631,004)||||(876)|||||5,282|||||2,1OI,007||||(2,039,384)|(13,494)||||LDDAIL||
|RIeiip||||||||||||||||||||||||||||||||||||||||
|Llverpaol<br>Ulnlcsl||U|m|imionlng||Gravy||||||||||||||||||||||||||||||||||
|(Macmslan)||||||||||||42,0M||||(43,742)|||1,731|||||||||||21,006|||(32,214)|11,208||||||
|Lh q<br>lotyco||ncscomm|||ItyR|||||||||||||||||||||||||||||||||||
|G||||||||||||90,336|||(133,392)||||35,056|||||||||||73,794|||(56,077)|(17,717)||||||
|Hal» Crimes||||||||||||||||I0,276l|||(124)|||||||||||||||||||||
|H<br>Ith<br>dW|llbn||4|||||||||130,000|||(130,000)|||||||||||||||1334loo|||(LSO,MO)|47,330||||||
|Money Addce|Service|||||||||||||||||||||||||||||97,915|||(130,515)|40,600||||||
||||||||||||~2924,0M||||(1,954,494)||||35,6S7|||||5,282|||||Lpcoo<br>2,492,722||||(22$35)|3935||||||
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|||||||||||Imw|||||||Rosoelctt||||Tteiltfwa||||||Iml|||at|||c|d g|eesources||7|sfe ~|||Rillea||I|
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||H<br>Ith<br>d Wagbe ng||||||||||||||138,MO||(IM,OM)||||||||||||||||266/Im||(265,784)|||(218)||||||
||Money Advice service||||||||||||||600,165||(600,591)||||||426||||||||||757,267||(fm,mt)|||(306)||||||
||||||||||||||||738,165||(758,591)||||||426||||||||||1,023,267||(1,022,745) ~(522|||||||||
|10|Oeslgnated f nd|||||||||||||||||||||||||||||||||||||||||||
||The income funds|ofthe||charltvindude|||the fogowlng||||designated||funds which have|||been|set addsor ofunrestricted||||||fund||byth|t~|||f|sprue||p n os si||||||||||||
||||||||||||||||||||||||||Movement|||||in|funds|||||||||||||
|||||||||||peltticc et|||||Incoming||Rase||r||T||||||||||||||Romelcm||||||0|I|at|
||||||||||I|Aprg 2019|||||resources||expended|||||||||IAp||'12028|||||||p|d d|||||31March||2021|
||Restructuring<br>reserte||fund||||||||||||||||||||||||||||||55,000|||||||||55,MO||
||land and building|resets<br>fund|||||||||||||||||||||||||||||||325.115|||||||||325,1I5||
||||||||||||||||||||||||||||||||~380|||115||||||||||
||Resin m ri g<br>f M<br>Thuf ndreflemtheemmatedmrtsrelaungtomeecmmd|||||||||||qp||IM|n<br>I<br>t|rt|||dk omrecowmissioningofslgnig|||||||tp||I|mi||2021/22||M2022/23.|||||||||||





## 

## 

|Group|||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|||||Unrestrlded||funds|Restdcted funds||Tetal|Unrestricted||funds|Reswicted||funds|Total|
|||||||2021||2021|2021|||2020||||2020|
|||||||f||6|6|||E||||f|
|Fund balances|at 31March||2021are|represented|by:||||||||||||
|Tangible assets||||||325,115|||325,115||336,518|||||336,518|
|current assets/(liabilities)||||||886,318||100/l11|986,729||750,247||||5,282|755,529|
|Long term RablRties|||||||||||||||||
|Provisions<br>and|pensions||||(122,338)||||(122,338)||(125,543)|||||(125,543)|
||||||1,089,I85|||100,411|1,189,506||961,222||||5,202|966,504|
|||||Unrestricted||funds|Restricted funds||Total|Unrestricted||funds|Restrlmed||funds|Total|
|||||||2021||2021|2021|||2020|||2020|2020|
|||||||3||E|f|||E|||f|6|
|Fund balances|at 31March||2021are|represented|bv:||||||||||||
|Tangible assets|||||325,115||||325,115||153,600|||||153,6CO|
|Current assets/(liabilities)|||||886,318|||100,411|986,729||195,316||||5,282|200,598|
|long term liabilities|||||||||||||||||
|Provisions and|pensions||||(222,338)||||(122,338)||(125,543)|||||(125,543)|
||||||1,089,095|||100,411|1,189,506||223,373||||5,282|228,655|
|Company<br>Rmlted by guarantee|||||||||||||||||
|Citizens Advice|Liverpool|Limited is incorporated|||under|the Companies||Act as a company|limited by guarantee.||The liab5(ty ofthe||members|is limited tofL.|||
|Related party tranmmfous|||||||||||||||||
|Gnrep|||||||||||||||||
|Remuneration|of key management<br>pemonnel||||||||||||||||
|The remuneration<br>of key||management||personnel|is as follows||||||||||||
||||||||||||||||2021|2020|
||||||||||||||||E|E|
|Aggregate compensation||||||||||||||75,120||70,166|





## 

## 

## 

|22|Consolidated<br>cash generated|Consolidated<br>cash generated|fram operabons|fram operabons|fram operabons||||
|---|---|---|---|---|---|---|---|---|
||||||||2011|2020|
||||||||6|6|
||5urplusforthe<br>year||||||223,002|117,450|
||Adjusunents<br>for:||||||||
||Investment<br>inmme|recognised||In statement ofAnanual||activities|(7/)|(663)|
||Deprenation<br>and impairment||oftangible||fixed assets||tt,mg|19,126|
||Gain on disposal of|tangible Axed asset|||||||
||Movements<br>In working capital:||||||||
||Decrease/(Increase)|in debtors|||||73,307|186,339|
||(Decrease)/Increase|in creditom|||||(9,925)|(67,D32)|
||Increase/(Decrease)|in deferred||inmme|||110,765|(13,090)|
||||||||~406 495|242,130|