Trustees, Annual Report for the period (OMMISSION Period start date Jan Period end date 31 Dec 2020 ' 2020 From To Section A,. Reference and administration details,:., . Charity name Hospice Hope Other names charity is known by Bright Hope in North West Leicestershire Registered charity number (if any) 1169561 Charity's principal address 23 Ashby Road Ravenstone Leicestershire Postcode LE67 2AA Names of the charity trustees who manage the charity Dates acted if not for whole ear Trustee name Office (if any) Name of person (or body) entitled to appoint trustee (if an Stewart Shepherd Janette Shepherd Linda Mould Peter Last Kathryn Last Roy Stobbs William Spiegler Daniella Walton Chair Secretary Treasurer Safeguarding Carole Beesley Steven Hodson 1st Jan 2020_ 6th Feb 2020 10 1st Jan 2020 - 14th July 2020 11 12 13 14 15 16 17 18 19 20 Names of the trustees for the charity, if any, (for example, any custodian trustees) Name Dates acted if not for whole ear TAR March 2012 Names and addresses of advisers (Optional information) e of adviser Name Address Name of chief executive or names of senior staff members (Optional infonnation) Section B . Structure, governance and management.- Description of the charity's trusts Constitution (Association) Type of governing document How the charity is constituted Charitable Incorporated Organisation Trustee selection methods Appointed by members of the charity Additional governance issues (Optional information) All Trustees of Hospice Hope have signed the Charity Commission's 'Trustee Eligibility Declaration, and a second 'Automatic Disqualification Declaration,. You may choose to include additional information, where relevant, about: policies and procedures adopted for the induction and training of trustees; the charity's organisational structure and any wider network with which the charity works; relationship with any related parties; trustees, consideration of major risks and the system and procedures to manage them. All Trustees have attended safeguarding training and where appropriate enhanced DBS checks are performed on those Trustees who can find themselves on a 1-1 basis with a service user (as they are deemed to be vulnerable adults). Section C Objectives and activities The objects of Hospice Hope as per the charity's constitution are: Summary of the objects of the charity set out in its governing document The relief of suffering amongst persons with life limiting illness and their carers in North West Leicestershire. Through the provision of facilities and support services Through the provision of pastoral care Throu hthe rovision of funds to su ort individuals TAR March 2012 Update of Mission Statement In Summer 2020, the Trustees took the decision to update the charity's mission statement to include a commitment to supporting those with conditions that effect their ability to live an active life, but which do not necessarily reduce their life expectancy. Our mission is to be a therapeutic and caring organisation providing a range of services to enable a better quality of life and support for those who are struggling with a condition that limits the ability to enjoy life. To achieve this end, our services are defined as follows: Hospice Hope works within North West Leicestershire to support individuals who have a condition that leads to a reduction in quality of life or who have been diagnosed with a life limiting condition, as well as offering support to their partner or carer(s). Summary of the main activities undertaken for the public benefit in relation to these objects (include within this section the statutory declaration that trustees have had regard to the guidance issued by the Charity Commission on public benefit) This was a significant step for the charity as it opened up the potential to support more people in our locality. Main Activities As with many health support based charities, 2020 can be split into roughly two sections, pre Covid-19 and our reaction to Covid-19. Up to 17th March 2020, the charity continued to offer daytime care at Hope House, Griffydam on Mondays, Tuesdays and Thursdays, plus our community based weekly drop-in support groups in Ashby de la Zouch, Coalville & Whitwick, Ibstock and Castle Donington. Our new counselling service started on 4th March, offering face to face sessions with an experienced local counsellor. These sessions were based at Hope House on Wednesdays and proved to be popular from the start. When these face to face services were closed due to the pandemic, the charity was determined to continue providing support and existing serv.ice users were quickly offered telephone calls on a regular basis by a named volunteer who was familiar to them. New services, which could be delivered during the pandemic, were then planned, funded and launched and have been very well received by the local community and health and social care workers. Further details of these new services can be found in section D. Additional details of objectives and activities (Optional infonnation) TAR March 2012 Volunteers Volunteers continue to be the life blood of the charity and at the end of December 2020, Hospice Hope had 72 volunteers. Despite a number of volunteers retiring their support, numbers were boosted by the influx of new befriending volunteers. Sadly, due to the pandemic, the charity was unable to hold its planned 'Volunteer Thank You, event in June, but all volunteers are regularly communicated with to ensure that they all feel appreciated and kept up to date with any latest news. The charity also offered our volunteers the opportunity to join a counsellor-lead support sessions, so that they could discuss any issues they were encountering with regard to their volunteering role. You may choose to include further statements, where relevant, about: policy on grantmaking; policy programme related investment" All volunteers who work on a 1-1 basis with our services users (this includes support provided by telephone, email or letter) must take an enhanced DBS check before they are able to start volunteering with the charity. This check is repeated every three years, a policy that was introduced by the charity in early 2017. contribution made by volunteers. Since April 2018, all volunteers have been requested to attend safeguarding training and where appropriate, volunteers have also attended first aid and manual handling training. The training has been facilitated by professional trainers or online training provider and paid for by the charity. In 2021 we will be looking to further increase our volunteer base to meet the demands of the charity, including preparing to recruit volunteers for our new centre, which is due to start being built towards the end of the year. The charity's 8 trustees also work on a voluntary basis to oversee the operational activities and strategic development of Hospice Hope. Section D Achievements and performance - TAR March 2012 Section D , Achievements and performance Fundraising - income levels remain relatively stable despite pandemic Despite the closure of our face to face services and vastly reduced corporate and community fundraising opportunities, 2020 income achieved 90 % of 2019 levels. This stabilisation can be attributed to the diligence of our fundraiser in meticulously applying to local and national grants, trusts and foundations, which accounted for 80 % of our 2020 income. The majority of funding received has been via COVID-19 specific funding streams, which opened up following the first national lockdown in March 2020. These funding streams required a quick turnaround in applications and competition was strong from all areas of the third sector. Summary of the main achievements of the charity during the year Significant increase in service users and diversity of services Our fundraising success and continued community engagement has enabled the charity to fund the development, implementation and delivery of new online and telephone services that enable existing and new service users to access as many services as possible. The advent of the new services and the effects of the pandemic have resulted in a 73 % increase in new service users accessing our support in 2020. All the services that we have been able to deliver during 2020 and the national lockdowns, continue to achieve our key objectives of supporting those who are affected by long term conditions by reducing isolation and loneliness, creating access to other services and information and planning for re engagement in the community when safe to do so. During 2020 the charity launched the following services: Counselling (face to face until March, then via the telephone or zoom) Befriending Service - via the telephone, zoom, email or penpal Online support groups - this included moving two out of our four Support Cafes to weekly or fortnightly online groups, plus the introduction of a range of specific interest online groups e.g crafting, seated chair exercises, meditation, general interest talks Tablet Loan Scheme - enabling people to access the internet, communicate with loved ones and join in with our online groups by providing a tablet and access to wifi (for free) At the end of December, the charity was also in the process of launching a Long Covid specific support group, to commence in January 2021. New staff and redeployment of existing staff, new volunteers A major contributing factor to the overall success of the charity in 2020 has been the flexibility of the Trustees, staff and volunteers in responding to the unprecedented challenges and changes faced by the charity. The charity has recruited a new member of staff on a part time basis to develop and manage our online groups Our Care Services Manager was redeployed from Hope House (which remains closed due to the pandemic) to plan, launch and manage the charity's befriending service, which has proved to be very popular, especially as many people feel particularly socially isolated from their normal routines and loved ones. TAR March 2012 Section D ' Achievements and performance Our Hope House complementary therapist was redeployed to offer an online therapy service, which has been well received on a pilot basis A significant number of volunteers who provided face to face support at our Support Cafes and Hope House, moved to offer telephone support on a weekly basis to existing guests. As at October 2020, over 30,000 minutes of calls had been made by our volunteers. In September 2020, Trustees took the decision to begin the recruitment process for the charity's first ever Charity Manager. This decision was directly linked to the growth in service users and staff (and thus necessary management requirements), the plan for future growth, rebranding and significant movement with regard to the new build. After a successful recruitment and interview process, an appointment was made and the new Charity Manager starts on 4th January 2021. New Volunteers During the year the charity recruited 15 brand new volunteers to our befriending service and at the close of 2020 was processing a further 8 applications. This success has been achieved by successfully utilising various online volunteering websites and offering a volunteer led service that did not necessarily rely on people living in or around North West Leicestershire Lights of Love Our 'flagship' event usually takes place every December at the Ferrers Centre, near Ashby de la Zouch. Restrictions due the pandemic meant that the decision was taken in September to move this to an online only event, with the live event being replaced by a pre-recorded video, which was available to watch on You Tube. Tags hung on the Ferrers, Christmas Tree were replaced by 'hang at home, memory tags. The charity was pleased to report that over 400 people accessed the video, many tags were requested and donations to this event remained at the same level as 2019. TAR March 2012 Section E.%... Financial review Hospice Hope holds approximately £60,000 in unrestricted reserves, being the equivalent of approximately 6 months running costs at 2020 levels. Brief statement of the charity's policy on reserves Restricted reserves were approximately £90,000 comprising of various grants funded in advance. Details of any funds materially in deficit Further financial review details (Optional information) Job Retention Scheme You may choose to include additional information, where relevant about: the charity's principal sources of funds (including any fundraising); how expenditure has supported the key objectives of the charity; investment policy and objectives including any ethical investment policy adopted. The Trustees of Hospice Hope decided on 14th April 2020 to place three of its part-time employees on the Government's Job Retention Scheme, with effect from 16th April 2020. The affected employees had all been working at Hope House, the charity's day care centre, which closed to service users on 17th March 2020. One employee was taken off the Job Retention Scheme on 6 May 2020 to plan, launch and manage the charity's new online / telephone befriending service. One employee was taken off the Job Retention Scheme on 16th November 2020 to plan, launch and manage a new online / telephone based complementary therapy service for our existing service users. Sadly, one employee was made redundant from their position at Hope House on 31st October 2020, as the charity could not foresee the centre re-opening for some significant time to come (if at all) and there was no potential or suitable position that this employee could have been moved to. The charity would like to thank the Government for providing the Job Retention Scheme, which allowed for a period of adjustment and planning without depleting reserves and having to rush into any potential redundancy decisions. Banking The Charity will hold such bank accounts as are necessary to ensure its funds are protected by the Financial Services Compensation Scheme (FSCS) and offer the best value for money with regard to bank charges and interest rates. Section F, Other optional information TAR March 2012 Section G- Declaration-. The trustees declare that they have approved the trustees, report above. Signed on behalf of the charity's trustees Signature(s) ,i..rmo￿id Full name(s) Position (eg Secretary, Chair, etc) i K)OA Mou, Date RL/ I ZCW OJ lo Lt1 ?02J TAR March 2012 CHARITY COMMISSION FOR ENGLAND AND WALES Independent examiner's report on the accounts Independent Examiner's Report Report to the trustees/ members of FFD£PIc tE) RÈ On accounts for the year ended slol- i(YL? Charity no (if any) )Ibq)bl Set out on pages I report to the trustees on my examination of the accounts of the above charity ("the Trust") for the year ended Responsibilities and basis of report As the charity's trustees, you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 ("the Act"). I report in respect of my examination of the Trust's accounts carried out under section 145 of the 2011 Act and in carrying out my examination, I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act. Independent examiner's statement epplte￿￿dY]l. Delete [ ] if not applicable. I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination (8tlw4 dtst10￿￿") which gives me cause to believe that in, any material respect: the accounting records were not kept in accordance with section 130 of the Charities Act; or the accounts did not accord with the accounting records; or the accounts did not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a 'true and fair, view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Please delete the words in the brackets if they do not apply. Signed: Date: 2021 Name: SI