REGISTERED CHARITY NUMBER: 1166874 REPORT OF THE TRUSTEES AND UNAUDTfED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 FOR CANTERBURY AND DISTIUCT SAMAIUTANS CIO Spain BrotheTS & Co Chartered Account2nts wesi.oate House 87 St DuDStaas Street Canterbury Kent cr2 8AE CANT£RBURY AND DISTIUCT SAIWUTAI%'S CIO CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR EM)ED 31ST MARCH 2024 Page Report of the Trustees Independent Examiner's Report Statement of Financial Activities Balance Sheet io Notes to the Fillancial Statements 11 to 18 Detailed Statement of Financial Activities 19 to 20 CANTKRBURY AND DISTRICT SAMAIUTANS CIO REPORT OF TFtE TRUSTEES FOR THE YLIR EIYDED 31ST MARCH 2024 The trustees present their report with the financial statements of the cbarity for the ye8r ended 31 st March 2024. The trt￿tee8 have adopted the proviskons of Accounting and Reporting by Charities: State]nent of RecommcDd¢d Practice applicable to chariti¢s preparing their accounts in accordance WRth the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019). The financial slatements have been prepared in accordance with the accounting policies set out in notes to the accounts and comply with the chariws governing doLument. the Charities Act ?01 l and Accounting and Reportyng by Charities: Statetnent of Recommended Practice applicable to cban.ties preparing their accounts in accordance with the Financial Reporting Standard applicable iu the UK and Republic of Ireland publÉslLed in October 2019. The details of the Charitys Trustces. Officcrs and Independent Examinei and bankers are shown below. T￿￿te¢S are ¢l¢cted/re-elected as appropriate according to the constitution. All appointments are subject to rntification at the AGM at which all SaTnaritall members are entitled to votc. OBJECTIVES ACTIVITIES Objectives and aims The samarit1￿s vision is for a society in which fewer indkviduals die by taking their own lives, and in which people can express their fc¢lings and become able to acknowledge and r¢sp￿t the fcelings of others. The objects of thc Charity as set out in our constitutton are: To enable peTson% in Canterbury and the surrounding area as well as elsewhere who are experiencing feelings of distress or despair, including those who may be at risk of suicide. to Teceive confidential emotional SllPPOrt at any time of the day or night in order to itDprove the￿ emotional health and to reduce the incidence of suicide - To promote a better understanding in society of suicide. suicidal behaviour and the value olexpressing feclings which may otherwise l￿d to suicide or impaired e￿￿tionaL health - To collaboratc with and support Samaritans Central Charity and its affiliated branches in fulfilling these Objects This is aehteved by providing a 24-hour telephone support and an on-line chat service (currently available evenings only). to enable such people to receive immediate help and support whenever needed. Th¢ e-mail service is no longer managed in Branch but central hub, and the reintroduction of a face-to-face listening seThice is not currently under consideration. Public benetit In plar)ning all activities of the Branch ItUTing the year, tbe Trustees have kept in mind the Charity Commission's guidance on Public Benefit and havc shown due regard to requirements of the Equalitics Act 2010. Contributions made by volunteers There kre cu￿entlY 74 active volunteers ¥k'ho give their time freely to the Branch as listening volunteers. This is a reduction on last year but there appears to be no single contributing factor to people being no longer able to volunteer. In addition, there are three support volunteers. CANfERBURY DISTIUCT SAMARITANS CIO REPORT OF THE TRUSTEES FOR THE YL4R ENDED 31ST MARCH 2024 ACHIEVEMENT AND PERFORMANCE DIRECTOR'S REPORT: With an average of 74 Active Listcning Volunteers {ALVs) available. the Branch has provided over 300 listening hours each month, totalling over l 000 calls and tnore than 22 webchats. Rota matters: The charity continues to use the Threc Rings secuTe on-line volunteer management system for all matters relating to the duty Tota and shift patterns. Our volunteers self-select their shifts and are able to book directly for a date and time that sutts them. The rota is monitored daily with pro￿pts and reminders issued to ensure delivery of as many shifts as postsible.and to notffji of any necessary changes both plaEmed and unexpected e.g. volunteer sickness. IT￿IntenanCe works in the Duty Room etc. A minimum of 2 listening volunteers are on duty at any one time, with one of our of Duty Leaders supporting each shift remotely. An increasing nuTnber of volunteers have undertaken additional training to delivei the Online Chat servicc which is c￿￿entlY available 6 evenings out of 7 and runs alongside our telcphone listeners. FulloNTring a widc consultation exercise a new rota was intro(hJced in Feb￿ry 2024 with adjustments made to shift times and the number of shifts available daily. Our Samaritans work 3 or 4 hour shifts. all of which take place in the Canterbury Duty Room and we regu13TIy Tun shifts from 05.00 through to 02.00 the next day. Recent changes to the Three Rings fornkat have allowed us to identify 'High prtority, shifts at a glance i.e. shifts when there is a need iiationally for more Samaritans to be on duty to r¢duce the chanccs of calls going unanswere(L Whilst we havc increascd the number of hours we are available to callers, The Tecognisc that there is still more to do. Statistical evidence of the national pIc￿re shows that the greatest Hours of Nccd are from 02.00-05.00 as this is when the lartrest number of callers find Do-one tvailablc to take their call and are asked to ty again later. As a Branch we will continue to work with our regional partner5 to share good practice and develop new initiatives in order to become part of the soEutioD to tbis issue. A]re8dy underway are plans for fiutber recrnitment of additional volunteers and a repeat of a Branch challenge that took place in December 4023 when our listeners covered duties for a Full 24-hours. Our volunteers are amazing people who give the gift of their time freely at all times of the day and nigbt. Th¢ value of their seTvice is never underestimated. Volunteer Care Team: The Volunteer Care Team and Branch Leadership Twn have continued to support all volunleers connected to the Canterbury Branch cither as active listeners, support volunteers or honorary members. Maintaining supportive links with listeners needing to tske extended penods of leave due to ill_health, changes to personal Circumstances or work commitmenL has continued to be a priority. This support Iw enabled listeners to return to ta]a"ng shifts when the time is right. MeEnb¢r5 of the Duty Leader team have continued to support listeners and hatters on each shift by being availablc to talk through calls tzken during shift. particularly those that have been more challenging to listen to. The willin￿eSS of experienced listener5 to share their share th¢ii knowledge and experience with newer members of the tearn has continued to support their well-bcing and confidence. TraRning: Our dedicated Traintng É¢am have continued to ensuTe thkt our new and existing iiolunteers have access to comprehensive traiTJing and ongoing deN'elopment. Traming of ncw ￿olUnteerS continues to be an important &8pect of our work to sust2in branch capacily. In the last 12 months Core Development and Embedding training wab delivered to tl]ree cohorts of recruits. The Class of March 2023 havc completed Embedding in December 2023. The Class of September 2023 have completed Core training and arc due to cornplete Embedding in May 2024. The Class of March 2024 are undenvay Core Training and due to complete mid-April 2024. Core Development training could not have beery successfijl without the support of our mani volunteeES involved in Skills Practice training and other i'olunteers who sk￿e their knowledge alld experience trainees and PTobationers. Our Mentors play a vital role working I: l alongside new volunteers as they developed their listening skllls and became confidcnt with taking calls. Our Lead Mentor monitored the programTne to ensure it remained fit for purpose. and the training of additional mentors enabled the Cole Development programme to run at maximum capacity. CANTERBURY AND DISTRICT SAMARrrANS CIO REPORT OF THE TRusfEES FOR THE YEAR ENDED 31ST MARCH 2024 Essential ongoing training has also been coordinated and IT￿11)tored by the Training T&qn]. This included "Keeping Data Safe as a San]aritans Volunteer. (Di￿tal mandatory iraining} which was required by all volunteers in r¢sponse to a directive from Samariians Central Office Èn mid-2023. Learning Needs A55eysments have been completed for 7 volun(ecrs who werc reti]rning to listening duties after a period of absence > 3 months. The Training team supported the re-launch of the Ongoin2 Mentoring (OGM) prograll￿lle in branch, workÈng with Lead Mentor to offer Inforn]ation session lo inforn] and engage volunleers to participate in OGM. In addition, several sessions of Continuous Development training- Giving Effecuve Feedback were provided lo expand our pool of volunteers able to act as Peer Mentors for OGM. The TTaillinE team supported recruitmcnt activities by nlljning several Inforniation Events for potential new recruits in January. The events provided infornlation about Samaritans and what ies like to be a volunteeT in our branch to help applicants make an infornied deci8ion before proceeding to interview. The training team also brought in best practice froTll Other branches by introducing a new event to bridgc the gap post interviewlprior to training so that Landidates could complete DBS documentatio￿ get support with any digital training issues, ask questions. and ll]ee* fellow trainees to support and smooih their path iulo the Core training process. Recruitment: Recrnitment remains essential in maintaining thc contact hours that the Branch can pmvide. The process is led by an online systenL and this can reducc the potential face-to-face contact with interested individuals prior to application. Duc to this, the Branch has Te-introduced local In[orn￿tiOn Events where people &7D learn more before deciding to progress their application. Currently there is capacity for recrntting 15-20 new volunteers twice each yur althouW] the nLm]ber who become fi￿1 Saujaritans is around 10-15 in each group. Prisons: Canterbury & District Branch has continued to support the Lisiener schetnes at HMP Ellllley and HMP Stalldford Hill alongsidc volunteers from Ashford and Folkestone branchcs. At thc cnd of Dccembcr 2023, the Branch Prison Support Officer (BPSO), who had co-ordinatcd this work for many years. decided to step away from Samaritans. To date no replacement BPSO has been found from Cantcrbury or any of thc local branches. This Creates a further challenge to providing thL necessary support for the Listener scheme and it continues to be the case that volunteers are urgently required to enable this work to continue. Outreaeh The Outreach teatn has conlinued to SPTead understanding of what our oTganAsalioll can provide for those in our local communities and to piovidc emotional support to those ￿p￿ie￿¢1￿g hardship 01 encountering a serious situation. For the second time we have supported the travelling roadshow organised by C.entTal Office to prornote the collaborakn.on betmieen the sam￿Ltan5 and Network Rail. Wc provided volunteeTS for the mobile uvit at Herne Bay and Canterbury railway stations, and tbey were able to talk with meTnbers of the public and build connections with local wellbeing organisations. From this came a request from a local contact providing a community foodbank and support group centre for hon]eless indiTriduals and low-incomc families. Thus began our partnership with Maya's Community Support Ccntrc An Hern¢ Bay and our cfforts havc bccn ably supported by Samaritans volunteers attending tnonthly since Octobcr 2023. San]aTitans were also happy to attend local COTntnunity Pride events in Canteibury and Margate during the year and received very positive comments from other participants. We responded to a request from Central Office to support staff members at a local school and were able to show the Sed 2023) Tnlstee {resigned 202J) TTUStce (resigned 2023) Trustee (resigned 2023) Trustee (resigned 2023} Trustee and Branch Director (resigned May 2023) Philip Coles istered oifice 32 Northgr ts2vcI and other expenses totalling £917 (2022 £422). All of these were incurred in the COUTse of their duties as Samaritans. COMPARATIVES FOR THE STATEMENf OF FINANCIAL .4CTtvrriES UnTestricted fund Restricted funds Total funds INCOME AND ENDOWMENTS FRO.M Donations xnd legacies 6.302 6.302 Charitable activities Prisons outreach 4,778 4,778 Other trddillg activities Investment income 1,433 8,650 1,433 8,650 Total 21,163 21,163 -14- CANTERBURY AND DISTRiCT SAMARITANS CIO NOTES TU THE FtY.4NCtAL STATEMEIITS - continued FOR THE YEAR ENDED 31ST MARCH 2024 COMPARATIVES FOR THE STATEMLryT OF FINANCIAL A￿1vITIEs- continued Unrestricted Restrict¢d fund Total EXPENDITURE O Charitable activities Direct charitable expenditurc Prisons outreach Support costs Adtninistration Gov¢mance costs 13,190 6,775 13.897 3,151 13.190 6.775 13.897 3,151 Total 37.653 37,653 NET INCOMEI(EXPENDITURE) (16.490) (16,490) RECONCILIATION OF FUt%DS Total ftmds brought fonvard 452.041 452,041 TOTAL FUNDS CARRIED FORWARD 435,551 435.551 STAFF COSTS ThEr¢ w¢re no employ¢rs and hence no emolutnellts were paid in the year. INDEPEIWENT EXAMINERS, REMUNERATION The independent examiners remunerdtion amounts to an independenl examination fee of £594 (2023 - £520. 2022 - £400) and accountanry services of £846 (2023 - £740, 2022 - £565). io. TANGIBLE FtXED ASSETS Freehold property Computer equipment Totals COST At I st April 2023 and 31 st March 2024 229,820 1,699 231.519 DEPREC￿TIoN At I st April 2023 Charge for yeaT lJ18 102 1,318 102 At 31 st MaTch 2024 1,420 1,420 NET BOOK VALUE At 31 st March 2024 229,820 279 230,099 At 31 st March 2023 229,820 381 230,201 15- CANTERBURY AND DISTRICT SAMAIUTANS CIO NOTES TO THE FINANCIAL STATEMENTS- contiuued FOR THE YEAR EIYDED 31ST MARCH 2024 ii. INVESTMENT PROPERTY FAIR VALUE At 1st April 2023 and 3 1st March 2024 145,180 NET BOOK VALUE At 31 st March 2024 145,180 At 3 1st Marcb 2023 145,180 32, Northgate is a freehold propety, 011￿ed by the Clwity, Mthich comprises gTound flooT office accommodation {providillg working space and a trdining room for Samaritan Volunteers. together wtth Tefreshmenl and ablution facilities) and an upper floor with residential acc0nm￿datIOn. The latteT Provides rental incorne which helps support the Charity's fjnancial activities. This part of the freehold property is therefore shown as inveslmcnt pToperty. The rebuild value of the propety in March 2016 was estimated to be £375:000. This valu¢ has been split b¢twcen treehold properly of £229,820 to reflect the parts used by the Charity and £145,180 for the upper floor which is tr¢atcd as investm¢nt property. The tNstees consider there have been no cllanges to the valuations carried out in March 2016. The origin(Il cost of the propem" (including redevelopment costs and after deducting grants received) was £274.6Jl. 12. DEBTORS.. AMOLryTS FALLING DUE WTtHIN ONE YEAR 2024 2023 Other debtor5 Interest receivable on Virgin Money deposit GifiAid reLlaim NOMS claim 1,072 43 251 4,280 251 251 5.646 13. CASH AT BANK 2024 Total funds 2023 Total funds LRoyds Bark ¢￿￿ellt account BaTclays Bank current account Lloyds Bdt)k deposit account VIr￿n Money deposit account 9,733 1,022 24251 32J81 1.926 44 23.995 32,06? Total 67J87 58,027 CANTERBURY AIYD DtSTIUCT SAMARITANS CIO P40TES TO THE FThLJCIAL sTATEME￿￿s - continued FOR THE YEAR ENDED 31ST MARCH 2024 14. CREDITORS: AMOUNfs FALLING DUE WITHIN ONE YEAR 2024 2023 Trade crcditors Other creditors 3554 1,954 2,243 1,260 5508 3.503 15. MOVEMENT IN FUNDS Net movemellt in funds At 114123 3113124 Unrestricted fulld$ General fund 435,551 1,858 437,409 TOTAL FUNDS 435,551 1,858 437,409 Net movement in funds, included in the above are as follows= Incoming resources Movement in fimds ¢xpellded Unrestricted fuDds General fund 25,871 (24,013) 1058 TOTAL FufiDS 25.871 (24.013) 1,858 Comparatives for movement in funds Net movement in fimds" At 3113123 At 114122 Unrestricted funds General fund 452,041 (16,490) 435,551 TOTAL FUNDS 452.041 (16.490} 435,551 -17- CAIYTERBURY AND DISTRicf SAMARITANS CIO NOTES TO TflE FINANCIAL STATETrqENTS- continued FOR THE YEAR ENDED 31ST MARCH 2024 15. MOVEMENT IN FUNDS- continued CompaTative net movement in funds, included in the above are as follows: Incoming rcsourccs Resources cxpcnded Movement in funds Unrestri¢t¢d fllnds General fund 21,163 (37,653) (16,490) TOTAL FUNDS 21,163 (37,653) (16,490) A current year 12 Enonths and prior year 12 T[￿nthS combined positioll is as follows: Net movemeni iTh fijnds At 3113124 At 114122 Unrestricted funds General fund 452.041 (14,632) 437.409 TOTAL FUNDS 452,041 (14,632) 437,409 A current year 12 months and prior ycar 12 months combined net movement in funds: included in the above ar¢ as follows: Tncoming resources Resources expended Movement in funds Unrestricted funds General fund 47.034 (61.666) (14,632) TOTAL FUINDS 47,034 (61,666) (14,632) 16. RELATED PARTY DISCLOSURES During the year, the Charity received grants from saM￿ltans headquarters totalling £4,078 (2023 - £4.778, 2022 £6,693) and paid a levy of £1215 (2023 - £5,661. 2022 £4.053). -18- CANTERBURY AIYD DISTIUCT SAMARITANS CIO DETAILED STATENIENT OF FLYLYCiAL ACTtvrrtES FOR THE YEAR ENDED 31ST MARCH 2024 2024 2023 INCOME AND ENDOWMENTS Donations and leg2cies Donations Lcgacies 4,926 6.108 6,052 250 11,034 6,302 Other trxding 2ctivities Fundraising events 1,433 Investment income Rents received Bdnk interest reLeivable 10.140 531 8,480 170 10,671 8.650 Charitable actkvities Prisons outreach 4,078 4,778 Totsl incomin£ resources 25,871 21,163 EXPENDITURE Charitable activities Levy to Samaritans Headquarter Ptison outreach san￿[1t&￿s Volunteers expenses Training and Fneetings 1215 3,206 4,950 5.661 6.775 7,458 71 9J71 19,965 Support costs Establishment expenses Rates and water InsuTance Utilittes Telephone & broadband Catering Household expenses Repai¥s and niaintenance Depreciation of tangible alld heritage assets 445 lJ36 1,811 1,860 2,097 lJ43 1,238 102 387 2,556 3,700 2,127 2.267 1,459 1.376 25 10232 13,897 Other Accountancy Carried forward 952 952 915 915 This page does not forni part of the statutory fillancial statements -19- CANTERBURY AND DISTRiCT SAMARiTANS CIO DETATLED STATEMENT OF FINAI*CIAL ACTIVITIES FOR THE YEAR ENDED 31ST MARCH 2024 2024 2023 Other Brougbt forward CompLlter maintcnance & support Photocopying Printing, postage and stationery Sundries Agency fees 952 661 117 121 776 1,115 915 623 352 221 132 908 3,742 3,151 Governance costs Independent examiners remuneiation 668 640 Total TesouTCCS expended 24,013 37,653 INet incoffi¢l(expenditure) 1,858 (16,490) This page does not forni part of the statutory financial staternents -20-