Annual Report 2020/21 GOOD SHEPHERD www.gsmwolverhampton.oriJ.uk wolverh t( ANNUAL REPORT 202ty21 Contents Reference and Administrative Information Trustees. Report Independent Examiners Report 10 statement of Financial Activities 11 Balance Sheet 12 statement of Cash Flow 13 Notes to the Financial Statements 14-20 www.gsmwol¥èrhamptontsrg.uk ANNUAL REPORT 2020121 Reference and Administrative Information Ch•rrty R•qlrtratlon 1165909 Chlet Executlv• Prlnclpal Address 65 Waterloo road Wolvèrhampton Wvl 40U Tom Hayden Independent Examln•r Cotterell & Co Chartered Aco)unt)nts The Cvrve 83 Ternpest street Wolverhamplon Trustees Who Held Offlce Durlnq The Year 8rolher char￿ ￿ar$Oft Brothèr Malachy Brannlqan Brother Robert Moore Hetty Dodd Lynne Kloran- Appointed 14 May 2021 Nlgel Tlnslev ICh•irl PJtTiCia Kemp Vfvlenne Brown Bankers Lloyds Bank Queens Squarè Wolvèrhampton Barclays Bank Llchfleld Street Wolverhampton www4smwdverh•mptoThoroA ANNUAL REPORT 2020121 Al the Good Shèphèrd we're passlonate about people and wè're ambitious lor the people that use our services. Ovtr thè last two years we￿e expanded the support we offer to Include a food sefvlce. day cenlre. meaninqlul activity pro9ramme. Housinq First service, supported lettlnos scheme. and we now h05t multi-agency hvb brlnging together a wlde ranqe of Jqencies. We use the Recovery Model to formulate our approach to workinq with peoplè. focusing on Identifylno strengths. values, ano interests. and uslnq that as the basis for change. We work wlth people to lind a purpose and olfer volunteer and Snvolvement opportunities at the servlce and wlthiTh the wider cornmunity. Our support team have all been trained ifi Psychologlcally Inlormed £nvlronments and we de5rgn and deliver our sèrvices In a trauma infornied way. We worked with over 1000 people last year and at the end o12020f21 had 1075 reglstered service users wlth 83 dlllerent natlonalitles represented. aqed Ir¢m 78 to 81 years old. When the pandemic started our ambition was to malntaln as much service delivery as possible in line with government qutdeline$ and best practice. Almost lrnmediately we were Contacted by our volunteers. supporters. local rnutual ald oroups. buslnesses, and our partner5 to see If they could svpport us. At a lime when wè were oenulnely concerned about our ability to meet the neèd In the clty we were overwhelmed by the olfers of support. 8etween Aprll and May 2020 alone we had 194 new people reoi5ter wlth us to atcess food and support. a 34% increas* comparèd to the year before. We wouldn't have beèn able Trustees, report Structure governance and management The orqanlsatlon Is reglstered as a Charltable Incorporated Organisatlon ICIOI and Is governed by the Constitutlon reqlstered wilh the Charity Commlsslon on 25th February 2019. The organlsation 15 qoverned by elght trusteès wlth the management ol the charity delegatèd to a Chlel Executlve Officer. The Chief Exècutive Is a Chartered Manager with ovef 13 veJrs' experience working In the Thlr¥J Sector and is supported by an AOmlnSstratlon and nnance Manaoer and threè Team Leaders tttal manaqe the day-to￿aY servites. Our management team is made up of a 5096 ratio of malès and females. Thère Ss a staThJing agenda item at board meetlnos lof servlce user leedback and we ore developlng an Expert Advlsory Group IEAGI lo support the strateglc directlon, management. and developrnent ol the servite. Our Purposes and actlvltles The Crfjod S￿pherd was estab115hed by thÈ Brothers ol St John of God. a rellqious Order who have supported the IcKal comrnunity for 50 yèars. Two ol our core values are hospitality and tompassion for the most disadvanlaqed. Our team délivèr servlces in a way that makes people feel valued and always try to hear thelr volce. The Good Shepherd has operated a food antj support service in Wolvethampton since 2003. Our airn is to end hornelessne5s In Wolverhampton and support people out of poverty. Wt work wlth the rnost dlsadvantaqed people in communlty Includlng people wlth multiple anis complex netds, asylum seekers and people experiencinq homdèssnèss. ¥m￿g$Mw￿y*th4rnpt0fi￿.uk ANNUAL REPORT 2020121 to meet this need wlthout our supporter¥ partnèrs, and the Wolverhampton community cominq togèther during the pandemlc. We managed to stay open all throughout 2020121, provldlnq adapted servlces and worklnq closely wrth the Local Authorltv and Wjbllc Health to ensure our servlce dellvery was sale and Covld secure. Group) to host two Covid vxcinati¢)n clinics which have seen o 200 servlce users and staff recelve thelr vacclnation& When the govèrnment announced the 'Everyone In. 89enda durlnq the pandemlc, theré were 20 people sleeping In the nlght shelter based In our bulldiThg and another 40 to 50 sleeplng on the streets. The local authority secureé a nearby hotel to house people and by the end of the first weekend over 70 people had been accomrnodate¢ there. Our team worked with the countll and our partners on a to-ofditlated plan to support pèople placéd in thè hotèl and Providè 24-hour, seven day a week support. We also worked with local lo¢)d charitles and lalth Qroups to provld• a meal three tlmes a day, s•v•n days a week, for everyone who was staylng there. Houslnq Flrst The Hpu51nq Flr5t pllot was commissloned by the Minlstry for F¢ouslng. Communltles and Local Government (now the Department for LevellSng Up. Housln9 and Communitlesl In three combined authoritles to lest the model's effectiveness in the UK. The areas chosen were the West Klidlands, LiverporA. and Greater Manchester. Housing First is a Thationally recognisèd interveThtton for people who have experienced homelessness have multiple and complex disadvantages, and have been excluded and lalled by èxistlng path¥MVS •nd servke 11 'with the help of Housln4 First I care about thln95 aqain. I couldn't have turned thlngs around any better.. and It feels Ilkt now I havè qot Somètfilnq to Ilve lor. every slnqle day." Our support tèam's prlorlty was to source long term solutlons lor people and they took the tlme to work through barrler connect people with servlce& and help them Identify and chleve their goals. Thanks to a team effort Involvlng partners Irom across the clly. over 130 people were housed durinq the init¢al lockdown wllh the vast rnajority ol these movlng on to lonq terrn accommodation. At the last count ther&were onlv three people who were street homeless and all three of them have oflers of support and atcommodatlon In place. It has set a standard now lor *Js to bulld on and push lon¥ard to end homelessness In Wolverhampton. Mati w In partnershlp wSth Wolverhampton Homes the team has housed 45 people slnce 2019. lTrcludlno someone who had slept rough lor three decades. Our tearn work alonqsioe people to identilv their personal strenqth5 and any barriers lo achieving thelr goal We have pa*d for people to access residential rehabilttat40n and detox, supported rtconnéetion with families, deliverèd on• to one rn1151C therapy mentor6nq. and even paid lor s¢)mtone to complete personal tralner and gym Instructor ctyjrse. In JarK￿ry 2021 our team ran a Covld te5tlnq pllot wlth the Dyrtment of H•a￿h and NHS Test and Trace offer*)g ra testln9 for the that US￿ our We also worked wlth Pubmc H•d￿h, aThJ the Wowhamkrton CCG (Clnlcal Cornmlsslonkng www.gsmw01verhampton.orq￿k ANNUAL REPC*T 2020121 Meanlnqful actlvlty proqramme Our meaninoful artivily programrne was understandably allected .by the Covid-19 pandemic, but, a5 restrlctSons have eased. more activltie5 have restarted. Thls Includes a wlde rnnqe includlnq the art and photoqraphy class. cooklng class, music therapy. f¢x>tball with Wolves Foundatlon and ￿eT support qroup& The plan is to èxtend the meaningful activlty lurthef. helping servicè users Increase their leelinos ol confidence and self-e51eem and feel a more valued part ol society. Our art and photography classes have proved extremely stsccesslul. The Good Shepherd's art programme 15 a CO- produced series of session& activities, and exhibitions whlch lThclude art therapy exploring alternative methods to express Ihouqht5 and feelifigs. It also ollèrs oppotrtunlties lo become Involved In creatlve arts and the local arts comrnunlty. Darren. one of the attendees. h&s a long hlstory ol street homelessness, repeat custodial sentencès. and substance rnlsuse. He cornmente(fr."The art gr0￿p Is very Important to rne- It's the one chance as an eX￿Ser I get to express not onlv how I feel but also to convey important mes5aqei It's an outlet. people can vent not just negativity but personal dllemmas - they can offload them onto pape¥. Sometimes alter an art session I feel like I'vè just taken a shower. I feel refreshed and unbjrdenèd. Wlth art you are only Ilmited by your imaqinatltsn arHI pen Ink." Over a Pèriod ol several months the volunteers and cllents produced a laThtastlc project with fundlng Irorn We51 Midlands Combined Authority entstled'D*scardeLI'. This photographv project focused on an examination of Urban Waste and a 'soclety whlch dlscards possessions and people,. It led to the wbllcatlon ol a hardback book and vTrdeo hlqhlighting the excellent array of photoqraphy snapped by the partlclpants. Wolves. then Head Coach, Nuno Espirlto Santo. We were a150 featured on a piecè on BBC Mldlantts Today about how we had supported one ol our servlce users during the pandtmic and were Intef¥lewed and Quoted for two pieces bn thè Flnanclal Tlmes. Ambassador5 We have recently addtd to our team ol ambassadors lo hèlp prornote the Good Shepherd and coThtlnue 10 spread word of our activitles to a wlder audlence. Ovr amba55ador5 now comprlse former Wolves and Nioeria footballer Carl Ikeme. Team GB boxer Nlall Farrell, soul music leqend Jaki Graham. BBC broadcaster Natalie Graham. and lo¢al comedian Jack Klrwan. Our achlevement and performance In the 2020r21 financial year. 1089 individuals accessed tne Good Shèpherd for food. aLlvice. ouidance, or support. We reolsterecl 483 new people to access the Service, of which 81 were famille& We recelved referrals from advltè a9en£les. local charltle5. GP the Jobcentre. adult social servSces and children's 5ervlces. probation, and the pollce. The rnain support need lor new r*9lstratlons ¥Jurino the 2020fdi financial year was low Incomel food poverty 13211. followed by homelèssness ll231. and rel¢)oee and asylum seekers llo). Alongslde the work c•rried out as part ol the,£￿ryO In. Inlllalive we 5VPI)orted nlne people Into temporary accornmodalion. 14 into a prfjvate sector tenancy as part ol our supported lettinqs scheme, and Z7 people Into Jccommodatlon through Houslng Flrst In partnershlp wtth Wolverhampton Home The food servlce saw a large increase In demand from people who thadn't prevlously accessed service5 and we provlded 6.726 lood parcels and 26.720 hot meals. Durlnq the year 587 people ccessed 7.842 support sessions. The graphs on page 6 Show some ol the key •reas w* supported people I Medla C•v•raq• We haveknhoyed posltlve medla coveraqe over thè last 12 months. Thls has included reqular articles In the Exwess and Star across many sublect areas. 5u¢h as the reactlon to the pandernic, our 50 Years of Gotsd fundralslng campaign, and conlinuinq support from the communlty such as the Steve Foundation and the 51344 Transport and General Workers Unbon Benèvolent Fund. We also contlnue to receive reqular coveraqè on local radlo Includlng 88C WM. 88C Wolverharnptort, Heart FM and Wolverhampton Community Radio IWCRI. Food Servlc• Most of the fooo we dlstrlbuted came from tsur supporters twho reg¢Jlarfy donate into one of our ingtore Su￿rmal￿*t boxes. durlng our harvest, or our Christmas campalgns. TSnned. packet. and other Items whith are règulafly donated throughout the year ensure we have a varlety ol Items whlch we can pass on to those strvggling and would otherwise not be available to them. Worklng wlth supermarke15 and other lood provlders we rectlved over 20 tonne5 01 food donations In the last slx month whlch otherwise would have oone to landflll. Tht value of the donated r￿n-perIShab1e items Is over £200.ofy) per y•ar with larnllies receivinq £50Yffjrth of food and Our Ilnk-up with Wolves Foundation Saw U5 mtntioned txtenslvely when they announced their'Feed Our Pack, prolect to help allevlate food poverty In the clty caused by the pandemlc. Thi5 Included Several mentlons In an artlcle in 'The Time5. leaturirtg the only Interylew about the init4alive given by www.qsmw0lverhampton￿ro. ANNUAL REPORT 2020121 indlviduals £12 of food per collectlon. We also recelved over £65.000-worth of food which was cooked in ovr kitchen and redlstrlbuted as hot meal Homèlèssness In the 20121 Ilnanclal year we Increased our Houslnq Flrst service ano now grovlde four specialist Houslng First workers supportlng 32 people who have slept rouoh an(J have multiple disadvantage5 and complex need& Housing First fi15 with our values and ethos as an orqani5alion and we believe housiTrq is a universal hurnan right. The project has been hugely succe55lul and has filled a 4ap in provislon. Our main ¢llent 4roup is rouoh sleepers and those vtho are vulnerabl• or In povèrty as well a5 tarniltes in need. With the food servlce underplnning that help •nd support, tackling food waste is also somethlng wè are passlonate about to ensure food doesn't go to landllll. Support Neil, one of the people supported through Housing First. had been street horneless on and off for nearly three decades. He now has his own fully furnished flat and a dedicateil worker to provlde person"cèntred support."Now I look forward to gettlng up every mornlng, whereas when I was on the streets I lust wanted to sleep most ol the tirne. I would find shelter In oorways wherever I could. Once I'm settled I'd like to start ¥￿unteering and help others who were In my 51tuation.- Support Interventions 2020121 (Part l) 43 Our s¢Jpported lettlngs scheme has contlnued to provide good quallty private sector accommodatlon at affordable rates wlth support for lenan15 and landlords. We currently support 20 people who were horneless and are now accommodated through thé schème and wlll bè expanding thi5 over the next 12 rnonth5. For the145t 12 monlhs we have provided rapid access to tounsÈlling session5 two days a week for our Service user5 in partnership with Wolverhampton Counsellinq Servlces. The lead counsellor Otls Carey dellvers 12 sesslons per week for people Twho would not usually be able to access counselllng or have barriers accesslng mainstream servfjces. He also supports the development of the art Iherapy programme and has provlded group counsellinq sessTron& Our meanlnolul actl¥lty programme was closed throughout the tlrst two lockdowns and this limited the number ol sesslons we could offer. We facilllated 150 tjroup sesslons duflng the year and enqaged 16 people who had slept rough in meaningful actlvity. The teanr relied on phone calls and walks In a local park to keep In touch with people. One ol the art session lacilitator5 also dld one-to-one Interventlons with people over the phone or vSa Zoom and we dropped off art suppllès to the group particlpants so they could contlnue wlth thelr work. Our tèam startèd to relntroducè musl¢ therapy and a new aftqer management gfOUP In February and wlll start to dellvèr a wlder rnnqe ol activltles as restrictlons ease. -q*Jcfflrv sibl Support Interventions 2020121 {Part 2) f￿￿V Volunteers Due to Covld all bul two of ovr volvnleers had to slep back Irom volunteerinq dutle5 to either shield. for chllijcare reasons. or due to concern5 for their health. We malntalned reqular contscl wlth our volunteers ar￿ during periods when re51rlctlon5 were Ilfted www4smw0lvethampt0th￿.uk AN14UAL REPORT 2020121 wè had Ilmlted numbers of ¥￿￿nteerS onslte where11 was uft todos wellbeing. Local Mps Sluarl Anderson and Pat McFadden have also agreed to be featured while wè will also record podcasts with our ambassadors. We ¢ontlnue to offer structured volunteerlng placements lor people that access our servlces to help them develop thèlr skllls and move towards employrnent. People cafi access the prograrnme once they have altained a level ol stabllity but can be at any stage in their journey and apply for a place on the programme. We provide Irainino. 5UPPOrt. and opportunltles lor people to learn new skill> Future a¢tlvltl•$ In 2020 4 new strategy was developed lor the orqanlsatlon and four kèy strategic goals were Idenlif5ed., to be a provlder ol uality care and support driven by our values- to be a trusted and responslble employer.. to be an innovative and dynamic charlty: and to remain a strong and finaThclally viable charity. Flnanclal revlew Some of the key areas we are worklnq on to Implement our stratègy are creatlng an Expert Adv150ry Group IEAGI maoe up ol people that Use our services to work alonqsSde our leadership learn, Inveslino in tralnlnq and development lof our staff and volunteer5. creatln4 a "development and Innovatlon" working qroup to driv• innovation In the charity. and exploring dlgltal nlerventions and speclallst support models. Covlrj has ended the-￿sInesS as usual- approach to hornelessness in Wolverhampton and forced orqanisations around thè table with a sole focus ol addres5inq how we protect and support the most dlsadvantaqed. By reallocatlno resources and wlth a locus on cr05s seclgr portnership& we saw outcomes Improve lor people USiAg services and lor people provldlnq 5ervlce& Last Ilnanclal year we had an exceptlonal year. We forecast a dellcit of £33,000 but ended wlth a surplus of £238,000 larqely due to the Incredlble oenefOS1ty ol our supporters and greatly enhanced support frorn central and local qoveinment. As a result we have beeTh able to commlt £125.000 towards purchaslng the building we currently rèftt wttich will be completed in the next ruiancial year. We wlll carry over five rnonth5 01 running costs 8s we go Into 2021122. The 5¢Jpporl from the local cornmunlty both flnancially and with regular lood Items ensured we had the resources to keep up with demand and pass on food and other Items to our sèrvitt user Thi5 finarttial year wè antldpate an Income of £600mO which will ￿ obtainèd from donations, orants. contracts. funoralslno, leg&cTrÈs and gilt aid. We will work throuohoul the year promotin9 various lundlnq streams. campaiqns and targèt varlety ol dlllerent platforms to reach J laroer audltnce. The relatlonships between providers and Improvement to partnershlp workiThq had a trnnsformative Impact on the wav we looked al 5vpportino people In the city. Thls was achieved by ioininq up heallh. 5ubstante mlsuse, benefits, well-belnq. and specialist homelèss SUPPOft and delSverlng these services on slte with minimal barrlers. We have an unprecedented opportunlty to end hornèlessness In Wolverhampton due to the rethlnkino of servlcè provlslon lollowlng Covid. We don't want to return to buslness as usval and our locus in the comlnq year wlll be bulldino on these 5ucces5e5 and adaptino to meet the chanqlnq need. Fundralslnq HavlTrg lost out on fundraisinq due to the pandemlc limiting the nvmber and scopè of activltie& we adapted fundraislng events lo be htld virtually Includlng a silent auction and a virtual sletpout In Partnershlp wit# Wolverhampton Wandèrèrs Football Club and the Wolves Foundation. We comply with the lundralsing regulators code ol fundraisinq prattitt standards so that we foll¢)w best practlce In all our ftsndraising adivltie& All of our fundralslng activlty Is undertaken by Good Shepherd staff member& and we hove not used prolesslonal lundralsers. Relatlonshlps wlth agencies across the city were excellent prkjr to Covld and the work duriThg'Everybody In" strengthene(J them further. We will build on the succèssés and oller space In our day centre for partner5 to delivef servlces dlreclly to the most dlsadvantaged who arè experlenclng homelessThe$5. We hav* a clinic room. trainlng rooms, an olllce. and a rnulti"aoency space •vallable to partners free of charqe If they pro￿de stThices for our cllent grou Next year will mark 50 years slnce the Brothers ol the Good She&therd Ilrst set up In Thornley Street. to help people who wère homeless In Wolverhampton. With thls in mlnd we wlll be embarklno on a ranoe of events and a lundraislng campalgn •ncouraglng people to t•k* on • ¢hallènqe ol thelr choice to Podcasts Wllh Ihe help of a qrant from the Heart ol Enqland Ctsmmunlty Fund we wer* able to set vp a podcast which will Fnvolve our service usèrs. t*)th in lealurinq thelr stories and ultlmately allowSng them to carry out interview5. The lirst podcasts have been recorded and are due to launch early 2021f22. The ep4sodes Include people lelling thelr InspSratlonal storles and speaklng Jboul addittion. recovery, mental health. and www4smwolvethamptonmq.uk ANNUAL REPORT 2020ft1 help the Brothers lake their incredible work into a second half century. We will also be joining up with Wolvès Foundation to organise our sècond sleepout and wlll bt runnlnq varlous lundraisino campaigns throughout thè ￿ar. As we start to re-introduce our services wlth the hopeful roadrnjp towards ngrmality, we have consulted gur famllies bout a new concept which we feel will give everyone more choitt whèn attending lor food. We arè aware that wè ère a very multi-tultural sèrvicè and each of the famllies we support has diflèrent nèèds. WÈ want to introducè a greater variety of food items whSch glves people the ability to cook at home locusiThg on the whole lamlty. wa5 he141 in Unrestricted Fund& Thè Board of Tfllstees, havlnq rèftrrèd to the Charlty Commlsslon's revised guSdance CC19. has examined the charlty's requSrement for reserves considering the maln risks to the or9anlsatlon and has decided that the charlty should airn to hold Nel Currenl Assets sufficient to rneet sly months runnlng costs. At this level the Board of Tru5tee5 IS conlldent that Sn the event of a sioniflcanl redvclion in fundinq. the orqanlsatlon would be able to rvn down services in such a way as lo not adver5dy affect the wtll.belnq of our sèrvl¢* vsers. At the end of the perlod Net Current A55et5. adlusled for the £125,000 (JesioThated for the purchase of our buildinq. were sullicient to rneel approximately live months running ¢osts which the Trustees consider to be Jdequate. Our forètast reserves throuqh 2021122 means that thè Board is confloent of the charity's ablllty to remaln an onooinq concern lor the loreseeable Ivturt. We are launching a new inltiative for lamilies, a communltv pantry where thèy can sèled their own food from the available optlons glvlng them the abllity to cook meals at home. Not only oes thls ensure they select food they know they wlll use- thus reduclnq the rlsk ol wastage- It also recreates the ethos of shopor supermarket and reduces the stlgma of havlng to queue for a food parcel. Publ1¢ Beneflt The Good Shepherd wlll contlnue to expand the servlces we olfer to support recovery Inclvdlnq a new project worklnq wlth people vtho have experienced homelessness and been involved with the criminal justice service, developing our art and Creative proqrarnmes. continuing the huoely succe551ul Housing First Service. and offering opporlunit+es lor peO￿e lo qive back lo their cornmunity and get involved in Ileliverino and Oeveloping 5ervlces. The Trust••s conflrm that they have complleil wlth the duly In Section 4 01 the Charltles Act 2006 to have due regard to the publlc beTreflt guldance pvbllshed by the Charlty Comrni55ton. All of our servlces are provlded for the beTrefll of the homele5S and disadvantaged and as can be evidenced frorn the rèport and case Studies Jbove, the charlty 15 providiThg 4 nécèssary strvlce to the communlty. Related partles We wc