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2026-03-31-accounts

THE ANNUAL TRUSTEES REPORT AND ACCOUNTS FOR CAMBRIDGE SAMARITANS

YEAR ENDING 31 MARCH 2026

Registered Charity No 1165282

4 Emmanuel Road, Cambridge, CB1 1JW

Annual Report of the Trustees of Cambridge Samaritans

Contents

Page

3 Name 3 Charity Registration Number 3 Address 3 Constitution 3 Aims 3-4 Achieving the Aims 4 Organisation 4 Public Benefit 5 Trustees 6 Investment Policy and Reserves 6 Professional Advisers 6-10 Progress and Achievements: Reports of the Director, Treasurer and Statistical Information 11 Report of Independent Examiners 12-17 Accounts and Balance Sheet

Copies of the Trustees’ Annual Report and Accounts and of The Constitution of the Charity are available on request from – The Secretary, Cambridge Samaritans, 4 Emmanuel Road, Cambridge, CB1 1JW

Any enquiries concerning the activities of Cambridge Samaritans should be addressed to the Director, at the above address.

2

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

1 The official name of the Charity is 'Cambridge Samaritans', also known as ‘The Cambridge Branch of Samaritans'.

2 The registration number with the Charity Commission is 1165282.

3 The official address of the Charity is: 4 Emmanuel Road, Cambridge, CB1 1JW.

4 The Charity is recognised as an affiliated Branch of Samaritans , a registered Charity and a company limited by guarantee not having share capital, incorporated under the Companies Act 1948 on 11 April 1963, whose registered office is – The Upper Mill, Kingston Road, Ewell, KT17 2AF.

5 The Aims of the Charity are:

6 To Achieve the Aims:

3

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

7 The Organisation of the Charity

8 Public Benefit

4

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

9 The Trustees of the Charity during the period were:

Name

Position held Term of appointment

Henry Jabbour Trustee/ Re-elected at AGM 19 June 2025 Director Director from 17 January 2025 Timothy Allsop Trustee Re-elected at AGM 19 June 2025 Molly Arnell Trustee Re-elected at AGM 19 June 2025 Afizah Aziz Trustee Elected at AGM 19 June 2025 Sally Clayson Trustee/ Elected at AGM 19 June 2025 Treasurer Marilyn Cuthbert Trustee Co-opted 10 September 2025 Helene DoeflingerTrustee Re-elected at AGM 19 June 2025 Bouqyeniaux Mark Haslett Trustee Re-elected at AGM 19 June 2025 Susan Jones Trustee Re-elected at AGM 19 June 2025 Ian Prosser Trustee Re-elected at AGM 19 June 2025 Jane Ritchie Trustee/ Resigned 19 June 2025 Treasurer Peter Woodsford Trustee Re-elected at AGM 19 June 2025 Graham Wrycroft Trustee/ Re-elected at AGM 19 June 2025 Secretary

Trustees (other than the Director) are elected by volunteers or co-opted by the Trustees. All Trustees complete the Samaritans Trustee induction on-line training and are expected to participate in other relevant training as appropriate. Co-opted members who are not listening volunteers are asked to attend the first session of initial training for volunteers in order to understand more fully the ethos of the organisation.

The Trustees regularly consider the major risks to which the charity is exposed, notably potential financial risks, and review the various safeguards to mitigate these risks including internal controls and systems. The branch has an annual budget; management accounts are presented regularly to the Committee.

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Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

10 Investment Policy and Reserves

Funds in excess of day-to-day needs are invested in funds managed by CCLA Investment Management who offer a range of investments designed for Charities. These are reviewed by the Trustees to ensure that they continue to perform adequately.

After allowing for existing fixed assets, the free reserves of the Charity amount to about £85,000. The Trustees consider that as a Charity dependent almost wholly on voluntary giving and larger one-off contributions, it is appropriate to maintain free reserves which would enable the Charity to continue to fund its activities for at least one year (being of the order of £55,000 pa).

11 Professional advisers

Banks National Westminster Bank, 21 Petty Cury, Cambridge, CB2 3NE

Insurers Ecclesiastical Insurance Office Plc, Benefact House, 2000, Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW

Independent Streets Chartered Accountants, 3 Wellbrook Court, Girton, Cambridge, Examiners CB3 0NA

12 Progress and Achievements in 2025-26:

Director’s Annual Report

In the last year, I and the Leadership Team have been implementing our vision for the Branch to make it more inclusive, co-operative and consultative. Our vision and aims have been to make all volunteers in the Branch feel they have a stake, and a sense of ownership, in the success of the Branch. We all take pride in its success and accomplishments.

One of the early tasks I had to undertake as a Director of the Branch was to complete the Quality Outcome Framework (QOF) process. This is a process in which the Branch reviews all its activities and the Director with his team makes decisions about what the priorities should be for the Branch over the next three years. This is reviewed externally following consultation with all Branch volunteers and the Leadership Team. This process has highlighted the strength of our Branch and our vision to enhance flexibility for, and retention of, our volunteers. To that end we have implemented several flexible volunteering packages to accommodate the diversity of working schedules and life commitments that volunteers may have.

We have also set up a series of Branch Meetings throughout the year and educational seminars. Both of these were implemented with the aim of increasing volunteer interactions and strengthening the sense of community and shared belonging to the Branch. Both of these have been very well attended and very much appreciated by Branch volunteers, and we anticipate will have a positive impact on retention of volunteers in the Branch.

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Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

Seminar topics already covered by invited speakers included transgender, self-harm, female gambling and autism. The aim with all these talks/workshops is to educate and to learn more about how we can offer better support to our callers who encounter difficulties in these areas. The seminars also add to our programme of ongoing training we offer in the Branch. In addition, this year all our volunteers undertook a 3- hour session on ‘Refreshing Our Key Skills’. This offered an opportunity for volunteers to meet, share and discuss in a confidential setting their experiences around the topic of key skills. The rationale is that we can all enhance our skills through our common experience.

Recruitment and Selection, Training, and Mentoring of volunteers have been streamlined and there is much discussion and collaboration amongst the three Deputy Directors leading these activities in the Branch. All of these Teams are now well supported by volunteers.

Our recruitment process starts with hosting an information evening where potential volunteers are invited to the Branch to give them a much better insight into how the Samaritans operate. Our most recent event attracted 30 prospective volunteers; several of whom expressed an interest in being interviewed afterwards. The training team has also noted that volunteers who attend these evenings are more likely to remain committed throughout their training with us. Our aim is to recruit and train three cohorts of 15 new volunteers each year (a total of 45). The vast majority of these New Samaritans are making it to the end of their training and are embedding within the Branch as fully trained volunteers. The improvement in retention of our new volunteers can also be attributed to our strong in-house mentoring programme delivered by personal and on-duty mentors. This has been designed to offer more robust support for our new volunteers during their training and embedding journey within the Branch.

We have also re-established our ongoing mentoring programme for all volunteers to offer support and feedback on an annual basis. Every volunteer in the Branch has to undertake one mentorship shift every year to be offered support, dialogue and constructive feedback about their skills.

Our Outreach programme has expanded both in capacity and activities. For Samaritans, the main purpose of Outreach is to provide emotional support outside of the branch to people at high risk of suicide. This is important because – whilst we know that we reach a lot of people through our phone lines, chat and so on, there are far too many who slip through the net. Samaritans is a national service, but Outreach also allows us to make a direct contribution across our local Cambridge community.

To this end I have joined the Cambridgeshire and Peterborough Suicide Prevention Group. Also, our Branch along with the Hitchin Samaritans Branch has for years been involved in ‘The Listener Scheme’ at HMP Littlehey where we train prisoners to provide emotional support to their peers. Volunteers from our Branch also regularly visit Littlehey to offer support to the Listeners.

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Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

We have continued to have a presence at Awareness raising events – like Brew Monday, the Cambridge Wellbeing Fair, and Small Talk Saves Lives. We have given several talks to local organisations. And the Outreach team has been actively working on opportunities to develop the emotional support side to our work. Involvement with Pride, a local Refugee Group, and Cambridge United Community Foundation is anticipated in the coming months.

The Volunteer Care Team in the Branch has grown with new members joining it to offer support to our volunteers. All volunteers in the branch are aware of the support available to them should they need it, whether they face difficulties in their personal lives and they need someone to talk to, or whether they had difficult calls on their shifts that they need to talk about. The Branch has always addressed, and continues to address, volunteers’ need in a serious, supportive and confidential manner. That message is always delivered to all new trainees at various stages of their training and menteeship. We also include a message about this support in our regular fortnightly Branch news communications to our volunteers.

During the last year, with the move from telephone landlines to the Internet-based (VoIP) Listening Service, Central Office rolled out a common broadband service across all Samaritans branches. At Cambridge this offered the opportunity for significant updating of our branch IT services, including a new data switch, WIFI access points and CCTV system enabling us to manage these services directly rather than using an external supplier. Thanks are due to Iqbal Vohra of NewLeaf IT Limited for installing the new switch and WIFI access points at cost. New information screens have also been installed in the kitchen with a live CCTV feed, the 3Rings rota and branch news. Other branch operations continue to run well, with no significant outages.

We also extend our gratitude to the late David 17 who served the Branch as a support volunteer and offered much assistance on Health and Safety checks.

All our Branch activities are underpinned by a committed fundraising team who work tirelessly to raise funds for our Branch. These funds are vital to ensure we carry our work safely and effectively. Amongst others, the funds raised by the team help cover the costs of our infrastructure, training, outreach and volunteer education and support activities.

Our Fundraising Team has been revitalised recently with the appointment of a Deputy Director to lead the Group and the recruitment of new members to the Team. Overall, this has been an excellent year for fundraising. Against an annual target of £55,000, the team has raised £83,368 as of 31 March 2026. The most significant single contribution to our fundraising total has been a legacy gift of £26,573 dedicated for education and training of volunteers. We were also selected as Charity of the Year at the Thriplow Daffodil Festival in May 2025, which generated £12,000. We are grateful for the continued support of long-standing donors including the Pye Foundation, the Batterson-Chivers Foundation, and Trinity, St John’s and Jesus Colleges. Grants from the Frank Litchfield Trust and MathWorks were also received.

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Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

Our events programme - a new direction for Fundraising in our Branch - performed strongly. The Dawn Walk in October 2025 (a sponsored 5 km walking event held annually around World Mental Health Day to raise funds and awareness for suicide prevention) raised over £7,000 for our Branch. We also participated in the Cambridge Half Marathon in March 2026 with ten runners taking part and raising over £4,000. A programme of collections across the year, including at Tesco Milton, Waitrose Trumpington, and two Saffron Walden collections, added a further £4,000. New partnerships with Just Digital and the Cambridge University Mature Student Society have been a welcome addition to our fundraising relationships.

In summary, the Branch has managed much change in the last year, risen to the challenges, and is thriving. It is incredible to think that all we do is run by volunteers who in addition to the hours they give listening to callers continue to take on extra tasks to make sure the branch and all its activities are run efficiently and without disruption. We are also incredibly lucky to be aided by several support volunteers who provide exceptional service to the Branch in areas of training, outreach, fundraising, and maintenance of our building amongst others. I am hugely grateful to every one of them.

I am grateful to every single volunteer in our Branch, for their hard work, commitment to our Branch and to each other, and most importantly to their dedication and the service they provide to our callers and to our mission that ‘Fewer People Die By Suicide’.

I also extend my thanks and gratitude to the Vice Directors, the team of Deputy Directors and the Board of Trustees, for all that they do and for all the support they have shown me and the Branch over the last year.

I am looking forward to the coming year and to all the good things we will do together.

The Trustee Board

The board meets quarterly in person and has corresponded frequently by email to ensure the effective governance of the Charity. Anyone who is interested in joining the Trustee Committee would be made very welcome. Please speak to the Director or any other member of the Committee.

Treasurer’s Report

2025/26 was a strong year for donations, which totalled £85k (2024/25 £44k) and included a very generous restricted legacy of £27k for education and training purposes. Other donations being sufficient to cover costs in the year, this restricted legacy is being held over in reserves for future use in years when raising funds may become more challenging.

Total expenditure, excluding depreciation, increased to £53k from £46k the previous year, with £3k of this increase being due to the insurance premium for 2024/25 being recognised in 2023/24. The largest areas of expenditure are the upkeep of the premises: £21k (2024/25 £15k), volunteer training and expenses: £15k (2024/25 16k) and communications and IT: £7k (2024/25 £7k).

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Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

£16k spent on solar panels and a stairlift in 2023/24, which was capitalised, is being written off over 15 years, with 2 years depreciation charge put through in these accounts as none was charged last year. The buildings and improvements thereto are shown at historic cost and are not depreciated on the basis that their actual market value is greater than the book value.

The investment in the COIF Charities Ethical Investment Fund produced a loss of £6k over the year, which was very disappointing, especially considering that the Charity placed a further £30k for investment in this fund during the year. The investments in the COIF Charities Fixed Interest and Deposit Funds yielded about £600.

At 31[st] March 2026 the free reserves, at £85k, remained little changed from their value at the previous year end and represent about 19 months expenditure. In addition, the Charity has a restricted reserve of £27k arising from the restricted legacy referred to above, which will be used up over the next 3-4 years. This leaves the Charity in a financially secure position for 2026/27.

13 Statistical information

KPIs: 2025/26 2024/25
Contacts - total
Number of telephone contacts
28,046
27,956
25,859
25,810
159
Number of volunteers at Year End 153

14 Accounts and balance sheet

The accounts and balance sheet of the Charity for the period ended 31 March 2026 and the independent examiners' report are attached and form a part of this Trustees’ Report.

Signed: 11th June 2026

Henry Jabbour Director

On behalf of Cambridge Samaritans

10

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

Independent examiner’s report to the Trustees of Cambridge Samaritans

I report to the trustees on my examination of the accounts of Cambridge Samaritans (the Charity) for the year ended 31 March 2026 as set out on pages 12 to 17.

Responsibilities and basis of report

As the charity trustees of the Trust, you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011(‘the Act’).

I report in respect of my examination of the Trustee’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

Independent examiner’s statement

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Signed:

Dated: 11 June 2026

Shane Tharby FCA For and on behalf of Streets Chartered Accountants

3 Wellbrook Court Girton Cambridge CB3 0NA

11

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

STATEMENT OF FINANCIAL ACTIVITIES FOR THE PERIOD ENDED 31 MARCH 2026

Income and endowments
Donations and legacies
Donations and fund raising
Legacies
Friends of Cambridge Samaritans
Sundry other donations
Total Donations and legacies
Investment income
Interest
Total investment income
Total income
Expenditure
Expenditure on raising funds
Net income available for charitable purposes
Charitable expenditure
Premises
Training and travel
Furniture and equipment
Repairs and renewals
Recruitment and publicity
Communications and IT
Volunteer expenses
Other office expenses
New Branch Contribution (NBC)
Governance costs
Depreciation
Total expenditure
Other recognised gains and losses
Net Investment gains (losses)
Net income/expenditure
Transfers between funds
Net Movement in funds
Balance b/fwd
Balance c/fwd
2026
2026
2026
2025
2025
2025
Unrestricted Restricted
Total
Unrestricted Restricted
Total
Fund
Fund
Funds
Fund
Fund
Funds
£
£
£
£
£
£
55,857
0
55,857
39,812
1,000
40,812
0
26,573
26,573
1,000
0
1,000
938
0
938
838
0
838
1,376
0
1,376
1,020
0
1,020
58,171
26,573
84,744
42,670
1,000
43,670
131
0
131
153
0
153
131
0
131
153
0
153
58,302
26,573
84,875
42,823
1,000
43,823
2,078
0
2,078
240
0
240
56,224
26,573
82,797
42,583
1,000
43,583
20,642
0
20,642
14,576
0
14,576
7,676
0
7,676
4,765
750
5,515
1,250
0
1,250
626
0
626
2
0
2
3,374
0
3,374
1,810
0
1,810
60
0
60
7,352
0
7,352
7,287
0
7,287
7,637
0
7,637
10,146
250
10,396
363
0
363
797
0
797
2,473
0
2,473
2,667
0
2,667
1,500
0
1,500
960
0
960
2,140
0
2,140
0
0
0
54,923
0
54,923
45,498
1,000
46,498
(5,515)
0
(5,515)
(1,500)
0
(1,500)
(2,136)
26,573
24,437
(4,175)
0
(4,175)
0
0
0
0
0
0
(2,136)
26,573
24,437
(4,175)
0
(4,175)
514,225
0
514,225
518,400
0
518,400
512,089
26,573
538,662
514,225
0
514,225

12

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

BALANCE SHEET AT 31 MARCH 2026

Fixed assets
Freehold Property: No. 4 Emmanuel Road at cost
Equipment
Investments
COIF Charities deposit fund
COIF Charities investment fund
COIF Charities fixed interest shares
Current assets
Debtors
Prepayment
Business reserve account
Current account
Total current assets
Accruals
Net current assets
Total Net Assets
Represented by:
Restricted Reserves
Unrestricted Reserves
Designated Property Fund
General Fund
2026
2025
£
£
412,789
412,789
13,913
16,053
426,702
428,842
2,225
2,138
86,261
62,371
11,264
10,757
99,750
75,266
2,222
0
61
228
12,185
15,159
3,374
3,194
17,842
18,581
5,632
8,464
12,210
10,117
538,662
514,225
26,573
0
426,702
428,842
85,387
85,383
512,089
514,225
538,662
514,225

Signed

H Jabbour Director

S Clayson Treasurer

Date: 11[th] June 2026

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Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

NOTES TO THE ACCOUNTS 31 MARCH 2026

1. General information

The charity is a charitable incorporated organisation, registered in England and Wales and a registered charity in England and Wales. The address of the registered office is 4 Emmanuel Road, Cambridge, CB1 1JW.

2. Statement of Compliance

These financial statements have been prepared in compliance with FRS 102, “The Financial Reporting Standard applicable in the UK and the Republic of Ireland”, the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 102)) and the Charities Act 2011.

3. Trustee remuneration and expenses

No remuneration or other benefits were received by the Trustees from the Charity or a related entity in the current or previous year.

One (2025: two) of the Trustees was reimbursed a total of £36 (2025: £1,944) for travelling expenses and reimbursement of branch expenses.

4. Accounting Policies

a) Basis of preparation

The financial statements have been prepared on the historic cost basis except for investments which are accounted for at sale market value. The financial statements are prepared in sterling, which is the functional currency of the entity.

b) Going concern

There are no material uncertainties about the charity’s ability to continue.

c) Judgements and key sources of estimation uncertainty

The preparation of the financial statements requires management to make judgements, estimates and assumptions that affect the amounts reported. These estimates and judgements are continually reviewed and are based on experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances.

There are no judgements (apart from those involving estimations) that management has made in the process of applying the charity's accounting policies.

14

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

d) Tangible Fixed Assets

The Charity owns the freehold of No 4 Emmanuel Road, the building from which it provides its services. This property is valued at historic cost and is not depreciated as the trustees believe that the current market value is materially in excess of cost. The charity has a fixed asset capitalisation policy such that only larger individual items of tangible fixed assets are capitalised.

During the year ended 31[st] March 2024 the Charity purchased solar panels and a stair lift at a total cost of £16,053, which was capitalised. No depreciation in respect of these purchases was charged in the accounts for the year ended 31[st] March 2025. However, it is now considered appropriate to depreciate these wasting assets and therefore depreciation covering the 2 years ended 31[st] March 2026, and assuming a useful economic life of 15 years, is included in these accounts.

Cost b/fwd as at 1 April
Depreciation
Cost c/fwd as at 31 March
2026
2026
2026
2025
2025
2025
Freehold
Freehold
PropertyEquipment
Total
PropertyEquipment
Total
412,789
16,053
428,842
412,789
16,053
428,842
0
(2,140)
(2,140)
0
0
0
412,789
13,913
426,702
412,789
16,053
428,842

e) Investments

Investments are valued at their market sale value.

f) Fund Accounting

Unrestricted funds are available for use, at the discretion of the trustees, in furtherance of the objectives of the Charity. Designated funds comprise unrestricted funds that have been set aside by the trustees for particular purposes. Restricted funds are funds that are to be used in accordance with specific restrictions imposed by donors or that have been raised by the Charity for particular purposes. Costs relating to such funds are charged against specific funds.

g) Analysis of net assets between funds


Tangible assets
Investments
Current assets
Current liabilities
Net assets

2026
2026
2026
2025
2025
2025
Unrestricted
Restricted
Total Unrestricted
Restricted
Total
Fund
Fund
Funds
Fund
Fund
Funds
£
£
£
£
£
£
426,702
0
426,702
428,842
0
428,842
73,177
26,573
99,750
75,266
0
75,266
17,842
0
17,842
18,581
0
18,581
(5,632)
0
(5,632)
(8,464)
0
(8,464)
512,089
26,573
538,662
514,225
0
514,225

15

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

h) Income

All incoming resources are included in the SOFA when the Charity is legally entitled to the income, there is reasonable certainty of receipt and the amount can be quantified with reasonable accuracy. The following specific policies apply to categories of income:

i) Expenditure

All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to that category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of the resource. Support costs have been allocated on the basis of time spent on the activity by volunteers. The following specific policies apply to categories of expenditure:

16

Annual Report of the Trustees of Cambridge Samaritans For the year ending 31 March 2026

j) Taxation

Cambridge Samaritans is a registered Charity and is therefore potentially exempt from taxation on its income and gains to the extent that they fall within section 505 of the Income and Corporation Taxes Act 1998 and section 256 of the Taxation of Chargeable Gains Act 1992. No tax charge has arisen in the year.

5. Governance

2026 2025 Fees Paid to Independent Examiner £1,500 £1,000

6. Description of Reserves

Designated Funds Funds which have been set aside by the trustees for particular
purposes.
General Fund Funds held available for the ordinary purposes of the Charity.
Restricted Funds Funds granted for the purposes of the education and training of
Cambridge Samaritans volunteers
Analysis of movement in restricted funds
Balance
Income
Expenditure
Balance
b/fwd
c/fwd
£
£
£
£
Volunteer Education&Training
0
26,573
0
26,573

Volunteer Education&Training
0
26,573
0
26,573

7. Related party transactions

There have been no related party transactions in the reporting period.

17