2025-03-31-accounts - Tor Support Services

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Tor Support Annual Report 2054-2025

Overview Dr Kathryn Vile Chair of Trustees

Since this will be my last report as Chair of Tor Support I thought I would take the opportunity to talk a little about the history of Tor Support and how we got to where we are now. In the late 2000s the college employed a counsellor - Ciara White who was supported by the college pastoral care staff - Gary Skull and Ann Underwood. This service was open to referrals from agencies outside the school such as GP practices. As a local GP at the time I and my colleagues were delighted to have the ability to refer children and young people to Ciara as the statutory services, CAMHS, just didn’t have the capacity to cope with the demand.

Then in 2010, in the first wave of austerity, most of the support staff lost their jobs and it looked as though the counselling would go tools there was no longer any back up for Ciara in college. Having realised how important this service was to the community Ciara called together a group of people who she thought might be interested in supporting the service. After a few meetings a group of us formed a committee, sorted out all the necessities required to start a charity such as a constitution, policies, employee contracts etc and in March 2011 Tor Support Services was registered as a charity to provide counselling to children and young people between the ages of 5 and 25. The small board of trustees was Karen Nolan from WDCVS, Neil Sproats, head of six form, Theresa Weaver a school governor, Wendy Bloor an NHS physio and myself. We were supported financially in this endeavour by Okehampton United Charities who have been with us all the way and to whom we continue to be grateful.

Initially we had just two part-time employees- Ciara and Bridget Cousens as well as a couple of volunteer counsellors. As well as counselling Ciara did all the day to day administration as well as acting as a supervisor to the other counsellors. Financially things were initially a bit hand to mouth and we had to let Bridget go and Ciara, on more than one occasion allowed, us to delay her pay cheque while we sourced funding. Happily in 2012 and again in 2015 we were awarded 3 year grants from Children in Need which enabled us to have a period of stability and growth. In 2015 we also changed our charitable status to a Charitable Incorporated Organisation (CIO) in order to provide limited liability for the trustees.

Our referral numbers started to grow. In 2011 we saw about 40 clients, in 2014 we counselled 88 children and young people, in 2018 it was over 180 and this year it is up again to 217. This is mostly due to a national increase in mental health problems in young people but also an increased awareness of our service and its benefits. We have also seen an increasing level of need and severity of symptoms year on year and many more referrals of primary age children particularly since the pandemic.

The increasing demands on Tor Support lead us to employing more staff. In 2017 Debbie Andrews and Helen Seaton Burns, who were volunteer counsellors with Tor at the time were employed as coordinators to manage the referrals and allocation of clients to counsellors allowing Ciara to concentrate on supervision and seeing the younger clients. Mel Pike, who had been a trustee, joined as an administrator and later stepped up to become a non-clinical coordinator.and deputy safeguarding lead. Debbie and Helen are still associated with Tor - Helen in her original role as co-ordinator and Debbie is now an external Supervisor. Mel has taken retirement this year - we are very sorry to lose her but equally pleased to welcome her replacement Perdita Du Pre.

As the size of the organisation grew it became apparent that the trustees was functioning more as a management team than as a typical trustee board so a decision was made to employ a Service Manager to take on the day to day management and to take a strategic role in the organisation. Initially this was Kate Jarman and then Nicola Frost joined us in 2021.This has been a huge benefit to the team and has allowed for the further development of the service.

On the counselling side Ciara stepped away from counselling in 2016 to concentrate on supervision of the counsellors and then left the organisation in 2019. When another charity, Women for Change, closed down in 2018 they very generously gave us their remaining funds. They had a specific focus on women and girls who had been sexually abused and as a result we had funding that enabled us to employ Rachel Hirsch to take on cases where sexual abuse has been an issue as well as the more complex cases. As it became apparent we were getting more and more referrals for primary age children we employed Karen Hedges to specifically take on these clients with her specialist skills.

We have since also employed Emma White to provide sabbatical cover for Rachel and latterly Patrycja Wojnarowska has become a valued member of the counselling team taking on both primary and secondary age clients.

The team however would not manage with out the fantastic support we get from our volunteer counsellors and external independent practitioners who we contract on an ad hoc basis. Over the years we have had many volunteer counsellors move through the organisation often as part of their training but I am delighted to say that a significant number retain their links with us as external providers. Over the past year the volunteers have been Danielle O’Reilly, Justin Lewis, Mario Hall, Wendy Burns, Sharon Stevens and Sally Parkins. And the external providers are Antonella Depetro, Nikki Ellis Jackie Skinner and Julia Pearsall. I am grateful to each and everyone of them, past and present for their time and dedication to our young clients.

As we all remember things became a little challenging in 2020 with the pandemic. We amazingly managed to hold it all together due to the extraordinary work of the admin team who moved us over to an on-line counselling service with all the required training, policies and procedures within a matter of weeks. I will be eternally thankful and in awe of the work they did during that time.

Safeguarding is at the heart of everything we do and we have over the past few years been working hard to ensure that everyone in, and associated with, the organisation is on board with all policies and procedures with an increased use of records of concern, regular updates and supervision. This is lead by our safeguarding team of Helen Seaton Burn, Nicola Frost, Mel Pike and Perdita du Pre and supported by our expert Safeguarding trustee Jane Lake.

Over the years we have seen quite a large number of trustees come and go- too many to thank them all individually but I particularly want to mention Theresa Weaver who, as Vice Chair, stood behind me and held my hand whenever it was needed, Karen Nolan who was our treasurer and fund raiser for many years and who also did a lot of hand holding, Tony Barker who has stepped up into her shoes as Treasurer, Helene Cox, Sophie Godwin Hughes and Anna Tooth who took over the fund raising and enabled us to expand the service enormously. Jackie Rodikis whose generous donation from Women for Change, enabled us to provide counselling for complex cases, Simon Hill who designed our website and helped us set up our IT and then Merv Scott who has been a stalwart both in terms of taking over and managing our IT and generally just being super helpful. Thank you to the rest of our trustee team - Kim Whittle, secretary, Karrie-Anne Hancock, Vice Chair, Jane Lake, safeguarding lead, Sulina Tallack and Victoria Bunney who joined us this year to take over fund raising, Rachael Luxton who has been leading HR support until she stepped down this month and last but not least Dr Emma Sircar who is going to step into my shoes as Chair of Trustees.

Of course none of this would have been possible without the generous support of our funders. I have mentioned Okehampton United Charities who have been our stalwart supporters through thick and thin and we are hugely grateful for their ongoing support. We have also had regular and much appreciated donations from Okehampton Town Council, and Okehampton Hamlets. It is gratifying that we have had so much support from local organisation. The treasurers report lists our are donors are this year but it is gratifying to note that as well as many established donors that are several organisation that have donated for the first time. We are very grateful to each and everyone of them and also to our fantastic fundraisers who put in all the work.

It has been an enormous privilege to work with such an amazing group of dedicated people in such a fabulous organisation. I will miss all of you but I think the time has come to hand over and look for new ideas and directions and I know you will be in safe hands with Emma

- Financial report on the 2024 2025 operational year from the Treasurer

Tony Barker

Grant aid received in response to bids made to individual funds remains our main source of income. In 2023-2024, fundraising was, thankfully, much more succesful than in the previous two years and we started

off the year in April 2024 with a total asset value of £63,702 of which £19,102 was held in an investment fund. While this was a significant improvement on the two previous years, Trustees remained cautious since the level of activity and therefore the costs involved were increasing year on year. For 2024-2025, Trustees approved an operational budget of £108,714.00 of which £73,300.00 was for staff related costs including salaries, travel for volunteer counsellors, training and supervision. £12,636.00 was allocated to the direct costs of sessions conducted by our External Independent Providers (EIPs) and £14,664.00 to the direct costs of operating the Saturday counselling sessions under the Primary Care Network (PCN) arrangement. This last cost would, of course, be more than offset by income from the Okehampton Medical Centre.

The position for these two, most recent years, is summarised in the figures shown below:

	Budget	Actual	Actual	Operating
	approved	expenditure	income	surplus
2023-2024	102,680	91,931	116,214	24,725
2024-2025	108,714	106,307	112,761	6,577

In summary, income came in awards of grant aid amounting to £86,026, £22,400 from recharges for operating the Saturday (PCN) sessions and £4,335 in sundry donations. The pie-chart below shows clearly how dependent Tor Support Services remains on grant aid

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Income received in 2024-
2025
4%
20%
Grant aid
PCN
Sundry other
76%
----- End of picture text -----

Organisations that were able to continue their support to us were Okehampton United Charities, Okehampton Town Council, Okehampton Hamlets Parish Council, the National Lottery in the guise of Awards for All, the Newby Trust, Devon Community Foundation under a variety of guises, the Farringdon House School Trust, the Albert Hunt Trust and the Viscount Amory Trust. In addition, awards from first-time funders were approved from Tesco Stronger Starts, the Jamieson Bystock Trust, the Gibbons Family Trust, Okehampton Lions and the Pixel Fund. We are most grateful to all of them for their support.

Their various contributions are set out in the table below.

Source	Grant aid
Okehampton United Charities	23,558.00
CLASP/DCF	8,267.20
Okehampton Hamlets PC	500.00
Viscount Amory Charitable Trust	1,000.00

Tesco Stronger Starts	1,000.00
Okehampton Town Council	3,000.00
Jamieson Bystock Trust	1,000.00
Farringdon House School Trust	6,200.40
Albert Hunt Trust	5,000.00
The Gibbons Family Trust	3,000.00
Okehampton Lions	1,000.00
Newby Trust	5,000.00
Awards for All	19,000.00
Pixel Fund	3,500.00
Devon Community Foundation	5,000.00
Total	86,025.60

As usual, expenditure was mainly on the core service delivery costs of our staff salaries and payments made to our External Independent Practitioners (EIPs) for conducting counselling sessions as can be seen in the pie chart below.

----- Start of picture text -----
Expenditure in 2024-2025
8%
Staff costs
Travel
Supervision
22%
Training
EIP costs
Other expenditures
1%
62%
5%
2%
----- End of picture text -----

With the year having recorded, for the second year in succession, an operating surplus, at the end of March 2025 our total assets stood at £70,279. While this is, again, a good improvement, Trustees cannot be complacent and the need to secure significant awards of grant aid continues unabated.

The Trustees have, as always, paid due regard to the Charity Commission's guidance on public benefit when deciding on the appropriateness of expenditure on particular activity. The financial records for Tor Support Services have been subject to external examination by Westcotts (Chartered Accountants). The accounts for the year have been prepared, are deemed to be a true and fair reflection of the finances and are presented to the Annual General Meeting to be signed off. The full copy of their report will then be submitted to the Charities Commission and placed on our website at www.torsupportservices.org.uk.

Service Managers Report for 2024-2025

Nicola Frost

Objectives, strategies and activities

2024-25 has been a further year of sustained effort and excellent performance for TSS. Our close-knit team of office staff and counsellors have continued to work effectively and efficiently to provide counselling for, again, an increased number of clients. The hard work of the Trustees has facilitated the smooth running of the charity and enabled us to allocate funds where required, be that on contracted counselling sessions or on new initiatives for the clients, for example an anti-anxiety resource in the office which includes lots of sensory items to help clients regulate their emotions. In addition, the Trustees approved the purchase of a number of laptops for the office, to equip each counselling room, and this will move us a long way down the path of simplifying our client processes and reducing the quantity of paperwork generated.

Our office suite continues to offer us a practical and useful space, and a safe and welcoming one for clients. We continue to be well resourced and the generation of unique art pieces by various clients continues unabated. Our standard offering remains eight counselling sessions to every client, with an additional initial assessment meeting for our secondary age and above clients and a parent/counsellor meeting for all primary age clients. We remain committed to the provision of free counselling for all. Both the primary and secondary waiting lists have remained open for the duration of the year, with our primary list being consistently high, and we have continued to prioritise resources to this list when required.

TSS’s arrangement with the North Dartmoor PCN continued for the duration of 2024-25, extending the geographical coverage we could offer, to the benefit of more children and young people. Castle Ham Lodge, which hosts our Saturday counsellors working on behalf of the PCN, continues to provide a high quality space with a café and parking for convenience.

A number of staffing changes happened across the year including the return of one counsellor from sabbatical, the departure of one staff counsellor at the end of their contract and the employment of a second primary age counsellor (in response to the sustained demand for such as described above). Towards the end of the year we ran a recruitment process to replace our Non-Clinical Coordinator, with our new member of staff due to start in April 2025. I would like to thank Mrs Pike, our outgoing Non-Clinical Coordinator, for her many years of hard work and enthusiasm for the charity and its aims. Most parents and clients will have spoken to or dealt with Mrs Pike, who has many organisational and safeguarding skills. We also look to the future in welcoming Mrs Du Pre as her replacement and wish her every success in her new role.

During the year we were able to review some of our processes, refining our paper referral form (the majority of our referrals are now made online via our website) and note taking processes. We have maintained our focus on secure and comprehensive safeguarding procedures and such practices are now well embedded amongst our personnel. Safeguarding training and refreshers provided by TSS assist in these efforts.

With a core of 12-14 personnel, TSS has been able to offer in excess of 55 counselling sessions every week during the year. This represents a minimum of 2145 sessions across the academic year, a huge achievement for TSS and a significant resource for the local community.

We look to the future with continued enthusiasm and ambition to provide a service designed to work in the best interests of every child or young person referred.

Figures for 2024-25 are given below - figures for 2023-24 are given in brackets where applicable:

In the year from 1[st] April 2024 to 31[st] March 2025, we received a total of 275 (256) referrals, an increase of 7.4%. Of these, we will work with 217 (205) clients. The age range of clients was 94 (74) aged 5-10, 146 (153) aged 11-15, 27 (21) aged 16-18 and 8 (8) between 19 and 25. The data demonstrates both the increase in the total number of referrals and the increase in younger children (under 10) being referred to the service. The level of need across all our clients remains high.

In this year, 53% (63%) of our clients were students at Okehampton College and 33% (29%) from primary schools. 33% of referrals were made by Okehampton College/DMAT staff, 30% by the parent/carer, 11% by a GP and 3% by Self.

The top five presenting issues for secondary age and older clients were anxiety/stress (90%), anger (67%), self-esteem (63%), depression (56%) and school/academic (51%). In numbers fairly consistent with last year, 22% of clients presented stating they had suicide ideation and 20% presented with self-harm.

Post counselling analysis shows that, for clients for which we have data, 89% of clients reported an improvement in their overall wellbeing following counselling. We can also see that 94% of clients agreed with the statement ‘The counsellor helped me to understand my situation and feelings’, 87% agreed ‘I feel more positive since going for counselling ’and 96% agreed that ‘I understood that what I said to the counsellor would be confidential unless I was at risk’. In addition, 65% agreed their family relationships had improved since going for counselling and 67% agreed ‘I feel more able to cope at school since having counselling’. One change noticeable from the feedback was that very few clients worried about other people knowing they were coming to counselling and most were comfortable telling their friends. Other comments about TSS included ‘Having a safe space to talk about my thoughts and feelings without judgement ’and ‘ ’ Thank you very much! .

Charity registration number: 1163407 Tor Support Services Annual Report and Financial Statements for the Year Ended 31 March 2025

Tor Support Services Contents (continued) Reference and AdmlnlstralNe Detalls Trusleès, Report 2to8 Indetwth Examine¢s Report ststement of Financial Actlvltles Balanc8 Sheèt Not8S to thè Financial Statements 10t021

Tor Support Servlces Reference and Administratlve Detalls Trusle Kathryn Vile Anthony Barker Dr Emma Sircar MeNin Scott Kim Whittle Jane Lake KarrAnne HanC(k Rachael Luxton Sulina Tallack Victoria Bunney Charity Reglstratlon Number 1163407 Prin¢lpal Offlco Okehampton College 20 Mill Road Okehampton EX20 1 PW IndeperKlenl Examlner Westcotts (SW} LLP Independent Examiner Timberly South Street Axminster Devon EX13 SAD Pago 1

Tor Support SeNices Trustees. Report The Iruslees present the annual report together with the financial statements of the charity lor the year ended 31 March 2025. Structure, governance and rnanagoment Nature olgovemlng document Tor Support SeNces is a Charitable Incorpjrated Organisalion (since September 20151 but has been a registered charity since November 2011. The charity is managed by its Truslee Board of 11. Recrultment and appolntmenl of tmstees Where it rs deemed that the Board ol Trustees needs to be supplemented to lill specific skills gaps, invitations to apply to join the Board are placed on the website and elsewhere. Applicants are required to subrnit a formal application fom) and those deemed to be worth pursuing are inteNiewed by 40 Trustees prior to being invited to be in attendance al a full meeting of Trustees. This provides an opportunity for dialogue between the applicanllsl and the Trustees and permfts the applicantlsl to judge whether they wish lo proceed with their application or not. At the end ol the meeting, the Trustees vole on whether the applicanllsl, membership ol the Board should be approved or not. Induction and trwning of twstees Twstees are ind4Jcled and trained following chartty commlssion guidance. Risk management Internal risks Risks to which the charity is exposed are regularly reviewed by the Trustees and steps taken as necessary lo mitigate these. Internal risks are minimised by procedures which require aulhorisation ol all transactions and projects and a system ol regular supervision and appraisal to ensure consistent quality of delivery of all operational aspects of the charitable company. Objectives and activities Objecls and alms Tor Support SeNices provides a confidential counselling, information and advice seNioe for children and young people bemeen the ages of 5 and 25 their families from our base at Okehamplon College. Our counselling seNice is provided with a mixture of paid staff and volunteers with each counsellor receiving regular clinical supeNision from a paid. qualified Supervisor. Each child and young person requiring counselling is assessed by a qUlfied counsellor who will explore initial presenting issues and assign the child or young person to the most appropriate counsellor. We are members of the British Association ol Counselling and Psychotherapy and adhere lo ils framework in Ihe delivery of our service. Our office and counselling staff and volunteers are all subject lo an enhanced DBS check upon comrnencemenl ol work at Tor, which is reviewed annually, and are all required lo complete a minimum of Level 2 Safeguarding training. Page 2

Tor Support Services Trustees. Report (continued) Objectives, strntsgies and activities 2024-25 has been a further year of sustained effort and excellent perfomance for TSS. Our close-knil team ol office staff and counsellors have continued to worff effectively and efficiently lo provhle counselling for, again, an increased number ol clients. The hard work of the Trustees has facililaled the srnoolh running ol the charity and enabled us to allocate funds where required, be that on conlracted counselling sessions or on new initiatives for the clients, lor example an anti-anxiety resource in the OffCe which includes lots of sensory f(ems to help clients regulate their emotions. In addition, the Trustees approved the purchase of a number of laptops lor the office, lo equip each UnSelling room. This will move us a long way down the path of simplifying our client processes and reduong the amount of paperwork generated. Our office suite continues lo offer us a pract1 and useful spa, arKI a safe and welcoming one for clients. We ntinUe to be well resourced and the generation of unique art pieces by various clients continues unabated. Our standard offering remains eight counselling sessions lo every client, with an additional initial assessment meeting for our secondary age and above clients and a parenucounsellor meeting for all primary age clients. We remain committ&l to the provision of free counselling for all. h the primary and secondary wa((ing lists have remained open for the dUraln of the year, with our primary list being consistently high, and we have continued to priorilise resources to this list when required. TSS'S arrangemenl with the North Dartmoor PCN continued for the duration 012024-25, extending the geographical coverage we could offer, to the benefit of more children and young people. Castle Ham Lodge, which hosts our Saturday coun5ellors working on behalt of the PCN, continues to provide a h¢gh quality space with a café and parking for convenience. A number of staffing changes occurred during the year including the relurn of one counsellor from sabbatical leave, the departure of one staff counsellor at the end ol their ¢ontracl and the employment ol a second primary age counsellor lin response lo the sustained demand for such as described above). Towards the end of the year we ran a recruilmenl process to replace our Non-clinical Coordinator, with our new member of stalf due to start in April 2025. 1 would like to thank Mrs Pike, our outgoing Non-clinical Coordinator, for her many years of hard work and enthusiasm for the charity and its aims. Most parents and clients wll have spoken to or dealt wth Mrs Pike, who ha5 many organisalional and safeguarding skills. We also look to the future in welcoming Mrs Du Pre as her replacement ané wish her every success in her new role. Durfng the year we were able to review some of our processes, refining our paper referral form {the major(ty ol our referrals are now made online via our websilel and note taking processes. We have maintained our locus on secure and comprehensive safeguarding procedures and such practices are now well embedded amongst our personnel. Safeguarding IrainiNJ and refreshers provided by TSS assist In these efforts. With a core 0112-14 personnel, TSS has been able to offer in excess of 55 UnSelling sessions every week during the year. This represents a minimum of 2,145 sessions across Ihe academic year. a huge achievement tor TSS and a significant resource lor Ihe local community. We look lo the future with continued enthusiasm and ambition to provide a service designed to work in the best interests of every child or young person referred. Page 3

Tor Support Servlces Trusiees. Report (continued) Flgures for 2024-25 are given below - figures for 2023-24 are given in brackets where applicable- In the year from 1 April 202410 31 March 2025, we received a total of 27512561 ferraIs, an increase of 7.4Q/.. 01 these, we worked with 21712051 clients. The age faroe ot clients was 941741 aged 5-10, 146 (1531 aged 11-15, 271211 aged 16-18 and 8181 between 19 and 25. The data demonstrates both the increase in the told number of refeirals and the increase in younger children (under 101 being relerred lo the service. The level of need across all our Clients remains high. In this year, 53°A163°/01 ol our clients were students at Okehampton College and 33% (29V•l from primary schools. 33Vo ol referrals were made by Okehampton CollegelDMAT staff, 30% by the parentlcarer, 11% by a GP and 3Vts by SeM. The top live presenting issues for secondary age and older clients were anxietylstress {gJQkl, anger 1670/.l. self-esleem163Yol, depression1560/0l and schooVacademic151°/ol- In numbers fairly consistent wtth last year, 2?/¢ of clients presented slating they had suicide ideation and 20Vo presented with seif-harm. Post counselling analysis shows that, tor clients for which we have dat& 89Y• of clients reported an improvement in their overall wellbeing following counselling. We can also see that 94Yo of clients agreed wilh the statement 'The counsellor helped me to understand my situation and feelings.. 87Wo agreed '1 feel more positive since going for counselling. and 96Yo agreed that .1 understood that what I said to the counsellor would be confidential unless I was at risk,. In addition, 65Yo agreed iheir family relationships had improved since going for counselling and 670k agreed .1 teel more able to cope at school since having counselling,. One change noticeable from the feedback was that very few clients worried about other peop knowing they were comiThJ lo counselling and most were comlortthe telling their friends. Other comments about TSS included 'Having a safe space to talk about my thoughts and feelings withthrt judgement, and 'Thank you very muchl,. Publlc benefit In planning our activities for the year we have kept in mind the Charily Commi55ion guidance on public benefit. The trustees confimi that they have complied with the requirements of section 17 of the Charfties Act 2011 to have due regard to the public benefrt guidance wblished by Ihe Charf(y Commission for England and Wales. Flnancial review Continuing the outcome set in 2023-2024 in which a surplus of £24,725 was recorded, in 20242025, the fundraising leam again met with signfficant surxess resuliing in a further surplus on the year of £6,577. Policy on reserve$ As at 31 March 2025, the charity had reserves totalling £70,279 of which £26,382 is unrestricted. Thls level ol unrestricted reseNes equales lo approximately 7 months of unrestricted expenditure. The Iwstees believe Ihat the unrestricted reserves held are adequate to enatAe Ihe charty to continue. Plans lor lulure periods Aims and key {leCtiveS for luture perd$ The trustees will continue to achieve the objectives ol the charity and look to increase incoming resources. A revised business plan for the next three years is in the process of being written. Page 4

Tor Support Servlces Trusiees. Report (continued) Trustoes and officers DuriwJ 2024-2025 the Board of Trustees changed wlth the resignation of Helene Cox after fivè years of seNice as a mainstay of the fundraislng team, of Anna-marie Tooth after a somewhat shorter but nevertheless most successful period as a member of ihe fundarising team and ol Bernice Hachipuka, New appointments ol Rachael Luxlon. Jacqui Cornish, Victoria Bunney and Sulina Tulloch We made in July. Jacqui Cornish subsequently iesigned in JanLJary 2025. As al 31 March 2025, the Board comprises.. Kalhryn Vile {Ghair}, Kim Whittle (Secretary). Tony Barker (Treasurer), Victoria Bunney, Kerrie-Ann Hancock. Jane Lake, Mervin Scott, Emma Sircar, Sulina Tallack and Rachael Luxton. Page 5

Tor Support Sorvices Trustees. Report (continued) ststement of Trusteos. Responsibilili•s The trustees are responsible for preparing the trustees, report and the financial statements in accordan with the United Kingdom Accounting Standards (Unrf(ed Kingdom Generally Apted Accounting Prath'ce) and applicable law and regulations. The law applIe to charities requires the trustees to prepare financial statements ft)r each financial year which give a true and f?ir view of the state of affairs of Ihe Charity and of the incoming resour$ and application of resources of the charity for that perhxl. In preparing these financial statements, the trustees are required lo.. select suitable accounting Fjolicies and then apply them consistently,. obseNe the methods and princlples in the Charities SORP., make judgements and estimates that are reasonable and prudent., state whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements., and prepare the financial statements on the going concem basis unless it is inappropriate to presume that the charity will continue in business. The tmstees are respMsible for keeping kwoper accounting records that disclose wrth reasonable accuracy at any time the financial position of the charity and enatje them to ensure that the financial statements comply with the Charities Act 2011, the Charities (Accounts and ReF)Ortsl Regulabons 2008, and the provisions of the constitution. The trustees are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevenbon and deteiOn of fraud and other irregularities. The trustees are responsible forthe maintenance and integrity of the corForate and financial information included on the charitable company's website. Legislation governing the preparation and dissemination of financial stalernents may differ from legislation in other jurisdictions. The annual rewrt was approved by the trustees of the charity on 10 July 2025 and signed on rts behalf by.. Kathryn Vile Trustee Anthony Barker Tnjstee Page 6

Tor Support Services Independent Examiner's Report 10 Ihe trustees of Tor Support Services I report lo the trustees on my examination of the atxounls of Tor Support Seryices for the year ended 31 March 2025. Responslbilities and basls of report As the charity trustees of Tor Support SeNices you are resFonslble foy the preparation of the accounts in accordance with the requirements of the Charities Act 2011 {Ihe Acl'l. I rgport in respect of my examination of Ihe Tor Supyort Services's accLMJnls carried out under section 145 of the 2011 Act and in Carrying out my examination I have followed all the applicable Directions gNen by Ihe Charity Commission under section 14515llbl of the A. Independent oxamlner's statement I have completed my examination. I confimi that no material mallers have come to my attention In conneclK)n with the examination giving me cause lo believe Ihat in any material respect: 1. accounting records wer8 not kept in respect ot Tor Support Services as require(I by section 130 01 the Ac(. or 2. the accounts do not accord with those record4 or 3. the accounts do not comply w((h the accounting requirements concerning the form and content ol aOunt$ sel out in the Charities (Accounts and Reportsl RegLtlalions 2008 oiher than any requirement that the accounts give a'true and fair view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination lo which attention should be drawn in Ihis report in order to enable a proper understanding of the accounts to be reached. rfiord-England ACA Westcotts ISWI LLP Independent Examiner Timberly South Sireet Axminster Devon EX13 SAD Date: 31 July 2025 Page 7

Tor Support Servlces Statement of Flnancial Activities for the Year Ended 31 March 2025 Unreslricted funds Reslrl¢ted lunds Total 2025 Total 2024 Nole Income and Endowmenls frorn: Donations and legacies Charitable activities Investment iTrne 21,243 67,325 22,400 88,568 22,400 1,793 94,040 21.075 Tolal income 89,725 112761 116214 Expenditure on: Charitable aclwilies 106,307 91,931 Total expenditure Gainsllosses on investment assels (41.951 } {64,3561 1106,307) 191.931) 123 123 442 Nel lexpendlturelllncome Gross transfers between funds {18,915} 25,492 6,577 24,725 21,506 21,506 Net movement in funds 2,591 3,986 6.577 24,725 Reconciliation of lunds Total ftjnds brought fotward Total funds Caled fotward 16 26,382 43,897 70,279 63,702 All of the Charity's activities derNe from continuing operation5 during Ihe aLx)ve Iwo periods. The fijnds breakdown for 2024 is shown in note 16. The notes on pages 10 10 21 form an integral part of these financial statemenls. Page 8

Tor Support Services (Registration number: 1163407) Balance Sheet as at 31 March 2025 2025 2024 Note Fixed a$89ts Tangible a55ets Investments 11 12 322 19,225 19,547 167 19,102 19,269 Current assots Cash at bank and in hand 14 53.794 47,137 Creditors: Amounts falling due wilhin one year Net currgnl assets 15 3,062 50,732 44,433 Net assets 70,279 63,702 Funds of the charity: Restricted Income funds Restred fvnds 43,897 39,911 Unrestricted incomo funds Unrestricted fvnds 26,382 23.791 Total funds 16 70,279 63,702 The financial statements on pages 8 to 21 were approved by the twstees, and authorised for issue on 10 Juty 2025 and srgned on their tehalf by.. Kathryn Vile Trustee Anthony Barker Twstee The notes on pages 1010 21 form an integral part of these financial statements. Page 9

Tor Support Servlces Noles to Ihe Flnanclal Statements for the Year Ended 31 March 2025 1 AoUntIng polides Stalement of eomplianco The financial stalemenls have been prepared in accordance with the second edition of the Charitles Statement of RecommerKled Practice issued in Octobei 2019, the Financiai Reporting Standard applicable in the United Kingdom and Republic ol Ireland IFRS 1021 and the Charilies Act 2011. Basls of proparation Tor Support SeNices meets the delinition of a public benelf( entity under FRS 102. The accounts Ifinancial statemenlsl have been prepared under the historical cost convention with tterT)s recognised at cost or transaction value unless otheiSe staled in the relevant nolelsl to these accounts. Golng concern The trustees consider that there are no material uncertanlies at the charty's abilty 10 contlnue as a going concern. Income and endowments Voluntary income including donations, grfts. legacies and grants that provide core funding or are of a general nature is recognised when the charty has entitlement to the income, r( is probable that the income will be received and the amount can be measured with sufficient reliability. Donatlons and legacles Donations and legacies are recognised on a receivable basis when receipt is probable and the amount can be reliably measured. Grants recelvable Grants are recognised when the charity has an entitlement to the funds and any conditions linked to the grants have been mel. Where perf0mlan conditions attached to the grant and are yet to be mel, the income is recognised as a liability and irluded on the balance sheet as deferr&J income to be released. Expendllure All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading thal aggregate similar costs lo thal category. Where costs cannol be directly attributed to particular headings they have been allocated on a basis consislent wilh Ihe use of resources, with central staff costs allocated on the basis of tirne spent, and depreciation charges allocated on the portion of the asset's use. Other support costs are allocated based on the spread of slafl costs. Charitable actlvities Charitable expenditure comprises those cosls incurred by the chariiy in the delivery of its activities and setvices for its beneficiaries. It includes both costs thal can be allocated directly to such activrties and those costs of an indirect nature necessary lo support them. Page 10

Tor Support Services Notes lo the Flnancial Statements for the Year Ended 31 March 2025 (continued) Governance costs These includ8 the costs attriixjtable to the charty's compliance with constitutional and statutory requirements, including audil, strategic management and trustees meetings and reimbursed expenses. Taxation The charity is considered lo pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and Iherelore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly. the charity is potentially exempt from taxation in respect of income or Capital gains received within categories Covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charit*e purposes. Tangible fixed assets IndNidual fixed assets costing £100.00 or more are inilkqlly recorded al cost. Depreelation and amortlsalion Depreeialion is provided on tangible fixed assets $0 as lo write off the cost or vdualion, less any estimated residual value, over their expected useful economic lrfe as follows- Asset class Equipment Depreciation method and rate 3 years Fixed asset investments Fixed asset investments, other than programme relaled investments, are included al maTkel value at Ihe balance sheet dale. Realised gains and losse5 On investments are calculated as the drrrerence between sales proceeds and their market vlue al the start of the year. or their subsequent cost, and are charged or credited to the Statement of Financial Activities in the peri¢)d of diswsal. Unrealised gains and losses represent the movement in market values during the year and are credited or charged to the Statement of Financial Actwities based on the market value al the year end. Cash and cash equlvalents Cash and cash equivalents comprise cash on hand and call detyjsits, aThJ other short-lerm highly liquid Investments that are readily convertible lo a known amount of cash and are subject to an insignificant risk ol change in value. Fund slructure Unrestricted income funds are general funds Ihal are available lor use al Ihe trustees discretion in fUrtherae of the objectives of the Charity- Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restrlcted to that area or pUoSe. Page11

Tor Support Services Notes to the Flnanclal Statements for the Year Ended 31 March 2025 (continued) Financial InslNments Classilycatlon Financial assets and financial liabilrties are recognised when the charity becomes a party to the contractual provisions of the inslrument. Recognition and measurement Basic financial instruments are inilially recorded at the amount receivable or paYae including any related Iransaclion costs, unless the arrangemenl Conslilutes a financing Iransaclion, where is is recognised at the present value of Ihe future payments discounted at a market rate of inleresl for a similar debt instrument. Current as5els and curreni liabililies are subsequently measured at the ¢ash or other consideration expected lo be paKI or receNed and nol discounted. 2 Income from donatlons and legacies Unrestricted tunds General Restrlded funds Totsl 2025 Donations and legacies; Donations Grants, including caytal grants-, Grants received 1,755 1.755 67,325 21,243 Unrestrl¢ted lunds General Restricted funds Total 2024 Donations and legacies. Donations Grants, including capital grants,. Grants received 14,911 14,911 21.000 35.911 58.129 58,129 79,129 3 Income from charilable aciivities Restricted funds Total 2025 Charttable Actwities 22,400 Page12

Tor Support Services Noies to the Financial Ststements for Ihe Year Ended 31 March 2025 (continued) Resiricled lunds Total 2024 Charitable Actwities 21.075 21,075 4 Investmenl Income Unreslrictod funds General Tolal 2025 Investmenl income 1,793 1,793 Unreslricled funds General 1.793 1.793 Tolal 2024 Investment income 1,099 1.099 1,099 5 Expendlture on charllable acllvllles Unrestricled funds General Restricted funds Total 2025 Note Salaries & staff cost5 incl supervision Travev volunteer expenses Office ¢osts- other Training Depreciation Session resour Bank charges Fundrasing expenses Insurance Governance costs 26,260 346 3.761 259 240 8,007 319 216 772 1,771 41,951 45.121 1,783 295 1.100 35 16,022 71,381 2,129 4,056 1,359 275 24,029 319 216 772 64,356 106,307 Page 13

Tor Support Services Notes to the Financlal StementS for the Year Ended 31 March 2025 (contlnued) Unre8trlcted funds General Restrlcted funds Tolal 2024 Nots Salaries & staff cosls incl supervision Memberships Travev volunteer expenses Office ¢osls- other Trainir4J Depreciation Session resources Bank charges Fundraising expensès Insurancè Govemance cost5 9.1n 47,876 285 57.049 285 2.092 3,344 1,481 241 24,876 81 241 772 1,469 2,092 206 206 1,275 35 24,876 81 241 772 1,469 17,584 74.347 Page 14

Tor Support Services Notes io the Flnancial Statemenis for the Year Ended 31 March 2025 (contlnued) 6 Analysis of governgnce arml support ¢osls Support costs allocated to charltsble actlvltles Governance costs Total lunds Charitable Activities 1,771 1,771 Total for 2024 1.469 1,469 L8Jal fees Other governance cosls Total for 2025 Total for 2024 Nel incoming resources for the year include: 2025 2024 Depreciation of fixed assets 275 241 8 Tru8tees remuneratlon and expenses No trustees, nor any persons connected with them, have received any remuneration from the charty during the year. No trustees have received any reimbursed expenses or any other benelils from the charity during the year. 9 Independent examlner's remuneration 2025 %Y24 Examinalion of the financial statements 650 Pagg15

Tor Support Services Notes to the Financlal Statements for the Year Ended 31 March 2025 (continued) 10 T8xatlon The charity is a registered charity and is theTefore exempt from taxation. 11 Tanglble fixed assets Furnlture and equlpment Total Cosl At 1 April 2024 Additions 2,370 2.370 430 At 31 March 2025 2,800 2.800 Depre¢lallon Ai 1 April 2024 Charge for the year At 31 March 2025 2,203 275 2,203 275 2,478 Net b¢)ok value At 31 March 2025 322 322 At 31 Mwrh 2024 167 167 12 Flxed asset investments 2025 2024 Other investmenls 19.225 Page 16

Tor Support Services Notes lo the Financial Stalements for the Year Ended 31 March 2025 (conllnued) Other investments Llsted Investments Total Cost or Valuation Ai 1 April 2024 Fair vdue movement 19,102 123 19,102 123 At 31 March 2025 19,225 19,225 Net IMk value At 31 March 2025 19,225 19,225 At 31 March 2024 19,102 19,102 13 Deblors 2025 14 Cash and cash equivalents 2025 Cash al bank 53,794 47,137 15 Creditors: amounts falling due wlthln one year 2025 2024 Trade credllors Accruals 2,222 840 3,062 2,054 2,704 Page 17

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Tor Support Services Notes to the Financlal Statements for the Year Ended 31 March 2025 (contlnued) 17 Analysis of net assets between funds Unrestrict funds General Totsl funds at 31 March 2025 Restricted funds Tangible fixed assets Fixed asset investments Current assets Current liabilities 287 35 19,225 24,637 322 19,225 53,794 29,157 3,062 Total net assets 26,382 Unrestrieted funds General 43,897 70,279 Total funds 81 31 March 2024 Restrided funds Tangible fixed assets Flxed asset investments Current assets Current liabilities 97 70 19,102 20.739 167 19,102 47.137 2.704 26,398 2,704 Total net assets 23,791 39,911 63.702 18 Related party transactlons There were no related party transactions in the year12024.' none). Page 21

Charity registration number: 1163407 Tor Support Services Annual Report and Financial Statements for the Year Ended 31 March 2025

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