– HEARING HELP UK HARD OF HEARING SUPPORT SERVICE
ANNUAL REPORT APRIL 2024 – MARCH 2025
Introducton
Hearing Help UK Hard of Hearing support service provides practical support, information, advice, and guidance on all aspects of hearing impairment for individuals, families, friends, and carers.
Our service operates throughout Amber Valley, Bolsover, Chesterfield, Derbyshire Dales, Erewash, High Peak, North East Derbyshire and South Derbyshire areas.
We offer and conduct assessments for the provision of assistive hearing equipment such as TV Listeners, Personal Listeners, Door Bells, Alarm Clocks and Induction Hearing Loops to enable Derbyshire residents with hearing loss to enjoy the highest quality of life possible.
We also provide regular monthly Social Groups at our premises in Ripley, regular Peer Support Groups throughout the County and regular social excursions to local places of interest.
General Overview of the Year including our challenges and successes
2024/2025 was an extremely positive and busy year. Again we have tweaked our model of operation continuing with our very popular and highly successful model of face to face contact with our service users in their local environment. We operated in a variety of locations for service users convenience, also expanding our Outreach service. This has proved to be a very popular and highly successful model and is an excellent method of fully demonstrating the equipment available to members of the public, in their local environment.
For greater diversification we have found that our pop up sessions using our mobile lectern outside supermarkets and on highstreets is a highly effective method of engaging with potential service users who may not ordinarily be aware of our service. In particular we have been working outside of normal hours, on Saturdays, Sundays, evenings, and Bank Holidays. This enables us to have far greater access into communities throughout Derbyshire.
We have continued to significantly expand the number of presentations we provide about our services and equipment to a wider variety of audiences, at a cross section of locations throughout the County. We have found it particularly useful to attend a variety of agricultural and other specialist shows using our corporate stand together with promotional staff and volunteers, reaching an audience we would not usually have access to.
We have organised and facilitated hearing impairment and equipment training courses, both face to face and online, for a large number of official organisations and private sector companies.
To enhance the personal development of our staff and volunteers we have provided internal and external training opportunities, including Tinnitus Support, Audiology Services functions and operation, staff role training, Derbyshire Fire and Rescue procedure for Deaf and Hard of Hearing, equipment training for new staff and volunteers, Cyber Essentials training, lip reading and BSL (to gain level 1 qualification).
We have continued to develop our strong mutual connections and partnership working with other services and agencies cementing our relationships.
The monthly Social Group at our Ripley premises continues to be a resounding success with our membership expanding and volunteers increasing. Our service users enjoy personal attention. We deliver food and refreshments to the tables silver service style.
We have worked hard to increase the number of Peer Support groups we provide across the County. We firmly believe that this is a very important way for people to make new friends and massively improve their social
connections. We have created new groups in Alfreton, Matlock, Ilkeston, Dronfield and Heanor which together with our already established groups gives extensive coverage of the County. Going forward we will continue to promote, enhance, and increase our Peer Support groups throughout the County.
We have significantly developed our Facebook and TikTok presence, which is now effectively and efficiently managed by a paid staff member as part of their job role. We believe that social media is an excellent method of dissemination of information and initialising contact.
We are looking forward to another exceptional year of development and refinement of our service.
BETWEEN APRIL 2024 AND MARCH 2025, WE HAVE ACHIEVED:
6263 PEOPLE RECIEVED INFORMATION AND
ADVICE AT THEIR USUAL PLACE OF RESIDENCE
467 PEOPLE WERE ASSESSED FOR EQUIPMENT
3607 PEOPLE WERE SIGNPOSTED TO OTHER SERVICES
627 PEOPLE ATTENDED SOCIAL GROUPS/PEER SUPPORT GROUPS BETWEEN APRIL 2024 AND MARCH 2025
VOLUNTEERS
Most of our volunteers are service users and have a vital role in the successful operation of our organisation.
From our management board to the waiters/waitresses at our social group our volunteers provide essential services and experience free of charge, we could not function without them. Equally our volunteers tell us how their time spent volunteering at Hearing Help UK is of great value to them.
We actively seek volunteers on an on-going basis throughout the year. We have a fluctuating number of volunteers, currently 50 volunteers donate their time.
4200 hours We have 50 volunteers helping at our monthly social donating annually.
1 volunteer donates 4 hours per month shopping for the Social Group donating 48 hours annually.
1 volunteer donates 40 hours per month helping with administration duties donating 520 hours annually.
We have 10 volunteers attending Board Meetings and additional meetings as required donating 1200 hours annually.
At our annual AGM 10 volunteers donate 70 hours.
Our volunteer treasurer donates 3.5 hours per week over 50 weeks total 175 hours.
2 volunteer cleaners donate 10 hours per week over 50 weeks total 500 hours.
4 volunteers at Peer Support Groups give 3 hours each per month donating 144 hours annually, plus 1 hour shopping for refreshments donating 52 hours annually.
1
volunteer providing research and compilation of monthly quiz for social groups give 5 hours per month donating 60 hours annually .
Our volunteers have provided approximately 6969 hours of support free of charge.
Our paid workers earn a minimum of £11.44 per hour. Therefore, if our volunteer hours had been paid, the support they have provided would have cost £79725.36.
Volunteers at our Monthly Social
THE YEAR AHEAD APRIL 2024 TO MARCH 2025
In the forthcoming year we are looking forward to further developing our Outreach service and expanding our event locations in order to support a greater number of people throughout the county.
We look forward to further developing our excellent mutual relationships with other partner services and agencies.
Realising the importance and benefit of our current peer support groups to service users we intend to significantly promote develop and enhance new groups across the county.
Understanding the benefits of exercise, movement companionship, friendship and social inclusion, we have had volunteers and staff trained and qualified to
provide chair based exercise groups which we intend to deliver across the county.
Our popular social groups will continue to be an important part of our operation.
WHAT OUR SERVICE USERS SAY
I am emailing you to let you know how brilliant the listening device is that we have on loan from you. One of our ladies hearing aid batteries stopped working at the start of one our groups and she was struggling to hear us and to engage in the group. It was the first day we acquired the listening device, and the lady stated it w CONCLUSION COMMENTS as absolutely brilliant and she was able to hear better than if she had her hearing aids in and this enabled her to engage in our group. We have used it many times since that day and have spoken to the people that live in Derbyshire that come to ~~our groups about your personal listening devices and how~~ useful they are. So, thank you very much for letting us loan it off you.
Many Regards
“Thank you, Hearing Help UK, it’s been fantastic to see the improvements with her life “Chesterfield Care Group
Just to let you know that Medequip have been , fitted the equipment and shown us how to use it. My mum is over the moon, being able to hear again. Just nipping into Belper to try the personal listener out!! Thank you so much for your help
CONCLUSION COMMENTS
Hearing Help UK would especially like to thank Derbyshire County Council and Derby and Derbyshire Integrated Care Board for their on-going support and for funding the Hard of Hearing Service enabling us to improve the quality of life for Hearing Impaired residents throughout Derbyshire.
We would also like to say a massive thank you to our management board, staff, wonderful volunteers and all our service users for their unreserved support.
UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
FOR
HEARING HELP UK CIO
Charity Number 1163380
NewStreet Accounting 8/9 New Street, Alfreton, Derbyshire. DE55 7BP
HEARING HELP UK CIO
CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
| Page | |
|---|---|
| General Information | 1 |
| Accontants' Report | 2 |
| Client Approval Certificate | 3 |
| Profit and Loss Account | 4 |
| Balance Sheet | 5 |
| Notes to the Financial Statements | 6 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
HEARING HELP UK CIO
GENERAL INFORMATION FOR THE YEAR ENDED 5TH APRIL 2025
PROPRIETOR: Hearing Help ADDRESS: The Hearing Centre 156 Derby Road Ripley Derbyshire DE5 8HU ACCOUNTANTS: NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
ACCOUNTANTS' REPORT TO
HEARING HELP UK CIO
In accordance with our terms of engagement we have prepared for your approval the financial statements of Hearing Help UK CIO for the year ended 5th April 2024.
Our work has been undertaken solely to prepare for your approval the financial statements of Hearing Help UK CIO.
To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than you for our work or for this report.
You have approved the financial statements for the year ended 5th April 2024 and have acknowledged your responsibility for them, for the appropriateness of the financial reporting framework adopted and for providing all information and explanations necessary for their complilation.
We have not verified the accuracy or completeness of the accountancy records or information and explanations you have given us and we do not, therefore, express any opinion on the financial statements.
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
Jan-26
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
HEARING HELP UK CIO
CLIENT APPROVAL CERTIFICATE
In accordance with the terms of engagement of NewStreet Accountants, I approve the financial statements for the year ended 5th April 2024 which comprise the Profit and Loss Account, the Balance Sheet and the related notes. I acknowledge my responsibility for the financial statements, including the appropriateness of the accounting basis as set out in note 1, and for providing NewStreet Accounting with all information and explanations necessary for the compiliation.
Hearing Help
Jan-26
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
UNAUDITED FINANCIAL STATEMENTS
PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 5TH APRIL 2025
| Income Other Grant Memberships/Donations Expenditure Rent and Rates Advertising Insurance Light and Heat Wages Payroll General Equipment Travel and Subsistence Training Repairs and Renewals Clothing Administration Costs Professional Costs Sundry Depreciation NET PROFIT/LOSS |
2025 2025 £ £ 2 124,975 3,661 128,638 430 4032 2575 5562 95871 450 2201 7979 523 3845 101 7240 1504 174 1160 133647 (5,009) |
2024 2024 £ £ 16 127,078 15,928 143,022 456 2752 2069 6210 84659 2747 8842 9730 510 3444 4601 1141 1450 128611 14,411 |
2024 2024 £ £ 16 127,078 15,928 143,022 456 2752 2069 6210 84659 2747 8842 9730 510 3444 4601 1141 1450 128611 14,411 |
|---|---|---|---|
| 14,411 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
HEARING HELP UK CIO
BALANCE SHEET FOR THE YEAR ENDED 5TH APRIL 2025
| 2025 | 2025 | 2024 | 2024 | ||
|---|---|---|---|---|---|
| Notes | £ | £ | £ | £ | |
| FIXED ASSETS | |||||
| Tangible Assets | 2 | 4,642 | 5,802 | ||
| CURRENT ASSETS | |||||
| Bank Account | 83164 | 86858 | |||
| Cash in Hand | 0 | 95 | |||
| CURRENT LIABILITIES | |||||
| Accruals | 240 | 180 | |||
| NET ASSETS | 87,566 | 92,575 | |||
| FINANCED BY | |||||
| CAPITAL ACCOUNT | 3 | 87,566 | 92,575 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
1
HEARING HELP UK CIO
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 5TH APRIL 2025
ACCOUNTING POLICIES
Basis of preparing the financial statements:
The financial statements have been compiled on a basis which enables to be calculated in accordance with generally accepted accounting practice and which provides sufficient and relevant information to enable the completion of any necessary tax return.
2
TANGIBLE FIXED ASSETS
| COST At 6th April 2024 Additions At 5th April 2025 DEPRECIATION At 6th April 2024 Charge for year At 5th April 2025 NET BOOK VALUE At 5th April 2025 At 6th April 2024 |
Office Equipment £ 5,802 |
|---|---|
| 0 1160 |
|
| 1160 4,642 |
|
| 5,802 |
3
CAPITAL ACCOUNT
| CAPITAL ACCOUNT | |||||
|---|---|---|---|---|---|
| 2025 | 2025 | 2024 | 2024 | ||
| £ | £ | £ | £ | ||
| Brought Forward | 92575 | 78164 | |||
| Add | |||||
| Net Profit/Loss | -5009 | 14411 | |||
| Capital Introduced | 87566 | 92575 | |||
| 87566 | 92575 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
FOR
HEARING HELP UK CIO
Charity Number 1163380
NewStreet Accounting 8/9 New Street, Alfreton, Derbyshire. DE55 7BP
HEARING HELP UK CIO
CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
| Page | |
|---|---|
| General Information | 1 |
| Accontants' Report | 2 |
| Client Approval Certificate | 3 |
| Profit and Loss Account | 4 |
| Balance Sheet | 5 |
| Notes to the Financial Statements | 6 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
HEARING HELP UK CIO
GENERAL INFORMATION FOR THE YEAR ENDED 5TH APRIL 2025
PROPRIETOR: Hearing Help ADDRESS: The Hearing Centre 156 Derby Road Ripley Derbyshire DE5 8HU ACCOUNTANTS: NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
ACCOUNTANTS' REPORT TO
HEARING HELP UK CIO
In accordance with our terms of engagement we have prepared for your approval the financial statements of Hearing Help UK CIO for the year ended 5th April 2024.
Our work has been undertaken solely to prepare for your approval the financial statements of Hearing Help UK CIO.
To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than you for our work or for this report.
You have approved the financial statements for the year ended 5th April 2024 and have acknowledged your responsibility for them, for the appropriateness of the financial reporting framework adopted and for providing all information and explanations necessary for their complilation.
We have not verified the accuracy or completeness of the accountancy records or information and explanations you have given us and we do not, therefore, express any opinion on the financial statements.
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
Jan-26
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 5TH APRIL 2025
HEARING HELP UK CIO
CLIENT APPROVAL CERTIFICATE
In accordance with the terms of engagement of NewStreet Accountants, I approve the financial statements for the year ended 5th April 2024 which comprise the Profit and Loss Account, the Balance Sheet and the related notes. I acknowledge my responsibility for the financial statements, including the appropriateness of the accounting basis as set out in note 1, and for providing NewStreet Accounting with all information and explanations necessary for the compiliation.
Hearing Help
Jan-26
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
UNAUDITED FINANCIAL STATEMENTS
PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 5TH APRIL 2025
| Income Other Grant Memberships/Donations Expenditure Rent and Rates Advertising Insurance Light and Heat Wages Payroll General Equipment Travel and Subsistence Training Repairs and Renewals Clothing Administration Costs Professional Costs Sundry Depreciation NET PROFIT/LOSS |
2025 2025 £ £ 2 124,975 3,661 128,638 430 4032 2575 5562 95871 450 2201 7979 523 3845 101 7240 1504 174 1160 133647 (5,009) |
2024 2024 £ £ 16 127,078 15,928 143,022 456 2752 2069 6210 84659 2747 8842 9730 510 3444 4601 1141 1450 128611 14,411 |
2024 2024 £ £ 16 127,078 15,928 143,022 456 2752 2069 6210 84659 2747 8842 9730 510 3444 4601 1141 1450 128611 14,411 |
|---|---|---|---|
| 14,411 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
HEARING HELP UK CIO
BALANCE SHEET FOR THE YEAR ENDED 5TH APRIL 2025
| 2025 | 2025 | 2024 | 2024 | ||
|---|---|---|---|---|---|
| Notes | £ | £ | £ | £ | |
| FIXED ASSETS | |||||
| Tangible Assets | 2 | 4,642 | 5,802 | ||
| CURRENT ASSETS | |||||
| Bank Account | 83164 | 86858 | |||
| Cash in Hand | 0 | 95 | |||
| CURRENT LIABILITIES | |||||
| Accruals | 240 | 180 | |||
| NET ASSETS | 87,566 | 92,575 | |||
| FINANCED BY | |||||
| CAPITAL ACCOUNT | 3 | 87,566 | 92,575 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
1
HEARING HELP UK CIO
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 5TH APRIL 2025
ACCOUNTING POLICIES
Basis of preparing the financial statements:
The financial statements have been compiled on a basis which enables to be calculated in accordance with generally accepted accounting practice and which provides sufficient and relevant information to enable the completion of any necessary tax return.
2
TANGIBLE FIXED ASSETS
| COST At 6th April 2024 Additions At 5th April 2025 DEPRECIATION At 6th April 2024 Charge for year At 5th April 2025 NET BOOK VALUE At 5th April 2025 At 6th April 2024 |
Office Equipment £ 5,802 |
|---|---|
| 0 1160 |
|
| 1160 4,642 |
|
| 5,802 |
3
CAPITAL ACCOUNT
| CAPITAL ACCOUNT | |||||
|---|---|---|---|---|---|
| 2025 | 2025 | 2024 | 2024 | ||
| £ | £ | £ | £ | ||
| Brought Forward | 92575 | 78164 | |||
| Add | |||||
| Net Profit/Loss | -5009 | 14411 | |||
| Capital Introduced | 87566 | 92575 | |||
| 87566 | 92575 |
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP