## **– HEARING HELP UK HARD OF HEARING SUPPORT SERVICE**
## **ANNUAL REPORT APRIL 2023 – MARCH 2024**
## **Introduction**
Hearing Help UK Hard of Hearing support service provides practical support, information, advice, and guidance on all aspects of hearing impairment for individuals, families, friends, and carers.
Our service operates throughout Amber Valley, Bolsover, Chesterfield, Derbyshire Dales, Erewash, High Peak, North East Derbyshire and South Derbyshire areas.
We offer and conduct assessments for the provision of assistive hearing equipment such as TV Listeners, Personal Listeners, Door Bells, Alarm Clocks and Induction Hearing Loops to enable Derbyshire residents with hearing loss to enjoy the highest quality of life possible.
We also provide regular monthly Social Groups at our premises in Ripley, regular Peer Support Groups throughout the County and regular social excursions to local places of interest.
## **General Overview of the Year including our challenges and successes**
During 2023/2024 we continued to significantly expand our operations using our open-air market model, emphasising face to face personal contact with our service users. This model of operation has proved to be a very popular, highly successful and is an excellent method of fully demonstrating the equipment available to members of the public, in their local environment.
Continuing to improve and diversify the types of outreach events we attend we have substantially increased the number of pop-up sessions using our mobile lectern. This innovative method of outreach enables us to operate in busy shopping centres and high streets where we meet far greater numbers of the public.
Working outside of normal business hours, on Saturdays, Sundays, evenings, and Bank Holidays enables us to fit in with potential service users’ life and work commitments. This enables us to have far greater access into communities throughout Derbyshire.
We have continued to significantly expanded the number of presentations we provide regarding our services and equipment to a wider variety of audiences in a cross section of locations throughout the County.
We have expanded the provision of a variety of training opportunities for staff and volunteers including Tinnitus Support, Staff role training, Equipment Training, Audiology and the workings of the ear, Mindfulness training. Lip Reading and British Sign Language training.
Our mutual connections and partnership working with other services and agencies has been cemented, our relationships have been developed, expanded on and strengthened.
Our monthly Social Group at our Ripley premises is a unique model, the only one of its kind in the County and has become quite famous. It has flourished, is highly subscribed with many new members and has attracted new volunteers. We have continued our silver service style of waiter/waitress service to the table as this has been very successful, together with our mind stimulating quizzes, interactive and light-hearted entertainment it is an absolute favourite of service users, their families and carers.
We are delighted to have increased the number of Peer Support groups we provide. We have created new groups in Alfreton, Matlock and Ilkeston. Together with our established groups in Long Eaton, Chesterfield, Buxton and Swadlincote we continue to increase the coverage of the North, South, East and West Derbyshire. Going forward we will continue to promote, enhance, and increase our Peer Support groups throughout the County and we are currently identifying new venues in prime locations.
We have massively developed our Facebook and Twitter presence, and this is now effectively and efficiently managed by a paid staff member as part of their job role.
## **BETWEEN APRIL 2023 AND MARCH 2024, WE HAVE ACHIEVED:**
**3614 PEOPLE RECIEVED INFORMATION AND**
**ADVICE AT THEIR USUAL PLACE OF RESIDENCE**
## **603 PEOPLE WERE ASSESSED FOR**
## **EQUIPMENT**
**1756 PEOPLE WERE SIGNPOSTED TO OTHER SERVICES**
**970 PEOPLE ATTENDED SOCIAL GROUPS/PEER SUPPORT GROUPS BETWEEN APRIL 2023 AND MARCH 2024**
## **VOLUNTEERS**
We could not operate without our wonderful volunteers, most of our volunteers are service users and play a vital role in the successful operation of our organisation.
From our management board to the waiters/waitresses at our social group our volunteers provide essential services and experience free of charge, we could not function without them. Equally our volunteers tell us how their time spent volunteering at Hearing Help UK is of great value to them.
We actively seek volunteers on an on-going basis throughout the year. We have a fluctuating number of volunteers, currently 45 volunteers donate their time.
We have 45 volunteers helping alternately at our monthly social, other events, and presentations donating **3780 hours annually.**
4 volunteer donate 12 hours per month shopping for the Social Groups and Peer Support Groups donating **144 hours annually.**
We have 10 volunteers attending Board Meetings and additional meetings as required donating **1200 hours annually.**
At our annual AGM 10 volunteers donate **70 hours.**
Our volunteer treasurer donates 4.5 hours per week over 50 weeks total **225 hours.**
2 volunteer cleaners donate 10 hours per week over 50 weeks total **500 hours.**
6 volunteers at Peer Support Groups give 3 hours each per month donating **216 hours annually.**
**Our volunteers have provided approximately 6135 hours of support free of charge.**
**Our paid workers earn a minimum of £11.50 per hour. Therefore, if our volunteer hours had been paid, the support they have provided would have cost £70,552.50.**
Volunteers at our Monthly
Social
## **THE YEAR AHEAD APRIL 2024 TO MARCH 2025**
During the forthcoming year we will be focusing on developing our outreach service, offering support to a greater number of people throughout the county.
We will continue to develop our strong mutual relationships with other services and agencies.
Going forward we will continue to promote, enhance, and increase our Peer Support groups throughout the County and we are currently identifying new venues in prime locations.
Our popular social groups will continue to be an important part of our operation.
## **WHAT OUR SERVICE USERS SAY**
Dear Hearing Help,
I just wanted to thank you much for my TV hearing equipment which was delivered recently.
## **CONCLUSION COMMENTS**
It’s ab ~~solutely brilliant and has opened up a~~ whole new world 😊! No more relying on and being restricted by subtitles and whether they’re available or not. It’s partic ~~ularly welcome at the moment as I am housebound~~ for a while following surgery.
> I also would have struggled to afford the equipment “We can't myself ~~so am very grateful for the service you are~~ recommend you delivering to people like me across Derbyshire. Charities highly enough, it and people like you who work hard for them, make a massive positive contribution to people’s lives and it’s really has changed her life” (Chesterfield Great Service and Care Group) equipment, I am (Facebook) attending the Peer Support group at Swadlincote. You are lovely people.
## **CONCLUSION COMMENTS**
Hearing Help UK would particularly like to thank Derbyshire County Council and Derby and Derbyshire Integrated Care Board for funding the Hard of Hearing Service enabling us to improve the quality of life for Hearing Impaired residents throughout Derbyshire.
We would also like to say a big thank you to our management board, staff, volunteers and all our service users for their unreserved support.
## **UNAUDITED FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
## **FOR**
**HEARING HELP UK CIO**
**Charity Number 1163380**
NewStreet Accounting 8/9 New Street, Alfreton, Derbyshire. DE55 7BP
## **HEARING HELP UK CIO**
## **CONTENTS OF THE FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
||Page|
|---|---|
|General Information|1|
|Accontants' Report|2|
|Client Approval Certificate|3|
|Profit and Loss Account|4|
|Balance Sheet|5|
|Notes to the Financial Statements|6|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **HEARING HELP UK CIO**
## **GENERAL INFORMATION**
**FOR THE YEAR ENDED 5TH APRIL 2024**
PROPRIETOR: Hearing Help ADDRESS: The Hearing Centre 156 Derby Road Ripley Derbyshire DE5 8HU ACCOUNTANTS: NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **UNAUDITED FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
## **ACCOUNTANTS' REPORT TO**
## **HEARING HELP UK CIO**
In accordance with our terms of engagement we have prepared for your approval the financial statements of Hearing Help UK CIO for the year ended 5th April 2024.
Our work has been undertaken solely to prepare for your approval the financial statements of Hearing Help UK CIO.
To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than you for our work or for this report.
You have approved the financial statements for the year ended 5th April 2024 and have acknowledged your responsibility for them, for the appropriateness of the financial reporting framework adopted and for providing all information and explanations necessary for their complilation.
We have not verified the accuracy or completeness of the accountancy records or information and explanations you have given us and we do not, therefore, express any opinion on the financial statements.
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
Jun-24
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **UNAUDITED FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
## **HEARING HELP UK CIO**
## **CLIENT APPROVAL CERTIFICATE**
In accordance with the terms of engagement of NewStreet Accountants, I approve the financial statements for the year ended 5th April 2024 which comprise the Profit and Loss Account, the Balance Sheet and the related notes. I acknowledge my responsibility for the financial statements, including the appropriateness of the accounting basis as set out in note 1, and for providing NewStreet Accounting with all information and explanations necessary for the compiliation.
Hearing Help
Jun-24
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **UNAUDITED FINANCIAL STATEMENTS**
## **PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 5TH APRIL 2024**
|**Income**
Other
Grant
Memberships/Donations
**Expenditure**
Rent and Rates
Advertising
Insurance
Light and Heat
Wages
Telephone
General Equipment
Travel and Subsistence
Training
Repairs and Renewals
Administration Costs
Other
Depreciation
**NET PROFIT/LOSS**|**2024**
**2024**
**£**
**£**
16
127,078
15,928
143,022
456
2752
2069
6210
84659
2747
8842
9730
510
3444
4601
1141
1450
128611
14,411|**2023**
**2023**
**£**
**£**
1,540
116,564
1,010
119,114
0
0
1,457
2,138
100,281
1,391
6,563
3,156
0
2,278
4,688
944
1,280
124,176
-5,062|**2023**
**2023**
**£**
**£**
1,540
116,564
1,010
119,114
0
0
1,457
2,138
100,281
1,391
6,563
3,156
0
2,278
4,688
944
1,280
124,176
-5,062|
|---|---|---|---|
|||||
||||-5,062|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **HEARING HELP UK CIO**
## **BALANCE SHEET FOR THE YEAR ENDED 5TH APRIL 2024**
|**2024**
**2024**
Notes
**£**
**£**
**FIXED ASSETS**
Tangible Assets
2
5,802
**CURRENT ASSETS**
Bank Account
86858
Cash in Hand
95
**CURRENT LIABILITIES**
Trade Creditors
180
**NET ASSETS**
92,575
**FINANCED BY**
**CAPITAL ACCOUNT**
3
92,575|**2023**
**2023**
**£**
**£**
7,252
71,110
9
71,119
207
70,912
78,164
78,164|**2023**
**2023**
**£**
**£**
7,252
71,110
9
71,119
207
70,912
78,164
78,164|
|---|---|---|
||||
||||
|||78,164|
|||78,164|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **HEARING HELP UK CIO**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 5TH APRIL 2024**
## 1
## **ACCOUNTING POLICIES**
Basis of preparing the financial statements:
The financial statements have been compiled on a basis which enables to be calculated in accordance with generally accepted accounting practice and which provides sufficient and relevant information to enable the completion of any necessary tax return.
## 2
3
## **TANGIBLE FIXED ASSETS**
|**TANGIBLE FIXED ASSETS**||||||||
|---|---|---|---|---|---|---|---|
|||||Office Equipment||||
|||||£||||
|**COST**||||||||
|At 6th April 2023||||7,252||||
|Additions||||||||
|At 5th April 2024||||||||
|**DEPRECIATION**||||||||
|At 6th April 2023||||0||||
|Charge for year||||||||
|At 5th April 2024||||1450||||
|**NET BOOK VALUE**||||||||
|At 5th April 2024||||5,802||||
|At 6th April 2023||||7,252||||
|**CAPITAL ACCOUNT**||||||||
||**2024**||**2024**||**2023**||**2023**|
||**£**||**£**||**£**||**£**|
|Brought Forward||78164|||83,226|||
|Add||||||0||
|Net Profit/Loss||14411|||-5,062|||
|Capital Introduced|||92575|||||
||||||||78,164|
||||92575||||78,164|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **UNAUDITED FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
## **FOR**
**HEARING HELP UK CIO**
**Charity Number 1163380**
NewStreet Accounting 8/9 New Street, Alfreton, Derbyshire. DE55 7BP
## **HEARING HELP UK CIO**
## **CONTENTS OF THE FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
||Page|
|---|---|
|General Information|1|
|Accontants' Report|2|
|Client Approval Certificate|3|
|Profit and Loss Account|4|
|Balance Sheet|5|
|Notes to the Financial Statements|6|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **HEARING HELP UK CIO**
## **GENERAL INFORMATION**
**FOR THE YEAR ENDED 5TH APRIL 2024**
PROPRIETOR: Hearing Help ADDRESS: The Hearing Centre 156 Derby Road Ripley Derbyshire DE5 8HU ACCOUNTANTS: NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **UNAUDITED FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
## **ACCOUNTANTS' REPORT TO**
## **HEARING HELP UK CIO**
In accordance with our terms of engagement we have prepared for your approval the financial statements of Hearing Help UK CIO for the year ended 5th April 2024.
Our work has been undertaken solely to prepare for your approval the financial statements of Hearing Help UK CIO.
To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than you for our work or for this report.
You have approved the financial statements for the year ended 5th April 2024 and have acknowledged your responsibility for them, for the appropriateness of the financial reporting framework adopted and for providing all information and explanations necessary for their complilation.
We have not verified the accuracy or completeness of the accountancy records or information and explanations you have given us and we do not, therefore, express any opinion on the financial statements.
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
Jun-24
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **UNAUDITED FINANCIAL STATEMENTS**
## **FOR THE YEAR ENDED 5TH APRIL 2024**
## **HEARING HELP UK CIO**
## **CLIENT APPROVAL CERTIFICATE**
In accordance with the terms of engagement of NewStreet Accountants, I approve the financial statements for the year ended 5th April 2024 which comprise the Profit and Loss Account, the Balance Sheet and the related notes. I acknowledge my responsibility for the financial statements, including the appropriateness of the accounting basis as set out in note 1, and for providing NewStreet Accounting with all information and explanations necessary for the compiliation.
Hearing Help
Jun-24
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **UNAUDITED FINANCIAL STATEMENTS**
## **PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 5TH APRIL 2024**
|**Income**
Other
Grant
Memberships/Donations
**Expenditure**
Rent and Rates
Advertising
Insurance
Light and Heat
Wages
Telephone
General Equipment
Travel and Subsistence
Training
Repairs and Renewals
Administration Costs
Other
Depreciation
**NET PROFIT/LOSS**|**2024**
**2024**
**£**
**£**
16
127,078
15,928
143,022
456
2752
2069
6210
84659
2747
8842
9730
510
3444
4601
1141
1450
128611
14,411|**2023**
**2023**
**£**
**£**
1,540
116,564
1,010
119,114
0
0
1,457
2,138
100,281
1,391
6,563
3,156
0
2,278
4,688
944
1,280
124,176
-5,062|**2023**
**2023**
**£**
**£**
1,540
116,564
1,010
119,114
0
0
1,457
2,138
100,281
1,391
6,563
3,156
0
2,278
4,688
944
1,280
124,176
-5,062|
|---|---|---|---|
|||||
||||-5,062|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **HEARING HELP UK CIO**
## **BALANCE SHEET FOR THE YEAR ENDED 5TH APRIL 2024**
|**2024**
**2024**
Notes
**£**
**£**
**FIXED ASSETS**
Tangible Assets
2
5,802
**CURRENT ASSETS**
Bank Account
86858
Cash in Hand
95
**CURRENT LIABILITIES**
Trade Creditors
180
**NET ASSETS**
92,575
**FINANCED BY**
**CAPITAL ACCOUNT**
3
92,575|**2023**
**2023**
**£**
**£**
7,252
71,110
9
71,119
207
70,912
78,164
78,164|**2023**
**2023**
**£**
**£**
7,252
71,110
9
71,119
207
70,912
78,164
78,164|
|---|---|---|
||||
||||
|||78,164|
|||78,164|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP
## **HEARING HELP UK CIO**
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 5TH APRIL 2024**
## 1
## **ACCOUNTING POLICIES**
Basis of preparing the financial statements:
The financial statements have been compiled on a basis which enables to be calculated in accordance with generally accepted accounting practice and which provides sufficient and relevant information to enable the completion of any necessary tax return.
## 2
3
## **TANGIBLE FIXED ASSETS**
|**TANGIBLE FIXED ASSETS**||||||||
|---|---|---|---|---|---|---|---|
|||||Office Equipment||||
|||||£||||
|**COST**||||||||
|At 6th April 2023||||7,252||||
|Additions||||||||
|At 5th April 2024||||||||
|**DEPRECIATION**||||||||
|At 6th April 2023||||0||||
|Charge for year||||||||
|At 5th April 2024||||1450||||
|**NET BOOK VALUE**||||||||
|At 5th April 2024||||5,802||||
|At 6th April 2023||||7,252||||
|**CAPITAL ACCOUNT**||||||||
||**2024**||**2024**||**2023**||**2023**|
||**£**||**£**||**£**||**£**|
|Brought Forward||78164|||83,226|||
|Add||||||0||
|Net Profit/Loss||14411|||-5,062|||
|Capital Introduced|||92575|||||
||||||||78,164|
||||92575||||78,164|
NewStreet Accounting 8/9 New Street Alfreton Derbyshire DE55 7BP