– HEARING HELP UK HARD OF HEARING SUPPORT SERVICE
ANNUAL REPORT APRIL 2022 – MARCH 2023
Introducton
Hearing Help UK hard of hearing support service provides practical support, information, advice and guidance on all aspects of hearing impairment for individuals, families, friends and carers.
Our service operates throughout Amber Valley, Bolsover, Chesterfield, Derbyshire Dales, Erewash, High Peak, North East Derbyshire and South Derbyshire areas.
We offer and conduct assessments for the provision of assistive hearing equipment such as TV Listeners, Personal Listeners, Door Bells, Alarm Clocks and Induction Hearing Loops, to enable Derbyshire residents with hearing loss to enjoy the highest quality of life possible.
We also provide regular monthly Social Groups at our premises in Ripley, regular Peer Support Groups throughout the County and regular Social excursions to local places of interest.
General Overview of the Year including our challenges and successes
During 2022/2023 as the Covid 19 restrictions were finally lifted, we continued to significantly expand our operations using our open-air market model and emphasising face to face personal contact with our service users. This has proved to be a very popular and highly successful model and is an excellent method of fully demonstrating the equipment available to members of the general public, in their local environment.
We have greatly improved and diversified the types of outreach events we attend including a substantially increased number of pop-up sessions using our mobile lectern. In particular we have been working outside of normal hours, on Saturdays, Sundays, evenings and Bank Holidays. This enables us to have far greater access into communities throughout Derbyshire.
We have significantly expanded the amount of presentations we provide about our services and equipment to a wider variety of audiences in a cross section of locations throughout the County.
We have provided and participated in a variety of training opportunities for staff and volunteers including Tinnitus Support, Staff role training, Implementation Plan training, Mindfulness training and Adult Care Strategy Workshop.
We have continued to develop our strong mutual relationships and partnership working with other services and agencies cementing our relationships.
Our monthly Social Group at our Ripley premises has flourished with many new members and new volunteers. We have continued our silver service style of waiter/waitress service to the table as this has been very successful.
We are delighted to have increased the number of Peer Support groups we provide. We have created new groups in Chesterfield, Buxton, and Swadlincote together with our established group in Long Eaton thus covering North, South, East and West Derbyshire. Going forward we will continue to promote, enhance and increase our Peer Support groups throughout the County.
Working collaboratively with the Pin up Group we produced a video dedicated to the Service we provide. This video is now used to promote the Derbyshire Hard of Hearing Service on our website and all of our Social Media platforms.
We have massively developed our Facebook and Twitter presence, and this is now effectively and efficiently managed by a paid staff member as part of their job role.
We tendered for and were successful in securing the Derbyshire County Council contract for the delivery of the Hard of Hearing Service.
BETWEEN APRIL 2022 AND MARCH 2023 WE HAVE ACHIEVED:
3368 PEOPLE RECIEVED INFORMATION AND ADVICE AT THEIR USUAL PLACE OF RESIDENCE
544 PEOPLE WERE ASSESSED FOR EQUIPMENT
880 PEOPLE SIGNPOSTED TO OTHER SERVICES
720 PEOPLE ATTENDED SOCIAL GROUPS/PEER SUPPORT GROUPS BETWEEN OCTOBER 2022 AND MARCH 2023
VOLUNTEERS
Most of our volunteers are service users and have a vital role in the successful operation of our organisation.
From our management board to the waiters/waitresses at our social group our volunteers provide essential services and experience free of charge, we could not function without them. Equally our volunteers tell us how their time spent volunteering at Hearing Help UK is of great value to them.
We actively seek volunteers on an on-going basis throughout the year. We have a fluctuating number of volunteers, currently 36 volunteers donate their time.
We have 40 volunteers helping at our monthly Social donating 3360 hours annually.
1 volunteer donates 4 hours per month shopping for the Social Group donating 48 hours annually.
We have 10 volunteers attending Board Meetings and additional meetings as required donating 1200 hours annually.
At our annual AGM 10 volunteers donate 70 hours.
Our volunteer treasurer donates 3.5 hours per week over 50 weeks total 175 hours.
2 volunteer cleaners donate 10 hours per week over 50 weeks total 500 hours.
2 volunteers at Peer Support Groups give 2 hours each per month donating 48 hours annually.
Our volunteers have provided approximately 5401 hours of support free of charge.
Our paid workers earn a minimum of £10.00 per hour. Therefore, if our volunteer hours had been paid, the support they have provided would have cost of £54,010.00.
Volunteers at our Monthly Social
WHAT OUR SERVICE USERS SAY
----- Start of picture text -----
“We received a personal listener
from Mrs. B and its absolutely
fantastic. Mrs. B’s hearing had “Wonderful, it’s “Wonderful, I can hear every
been worsening but with the better than my word spoken, I can’t imagine
help of the lovely people at HH hearing aids” watching TV without the TV
UK she is now able to hear and Personal listener. device now” (TV listener)
communicate with her friend
and the staff. (From Twitter)
----- End of picture text -----
THE YEAR AHEAD APRIL 2022 TO MARCH 2023
During the fourth coming year we will be focusing on developing our outreach service, offering support to a greater number of people throughout the county.
We will continue to develop our strong mutual relationships with other services and agencies.
We will continue to promote, enhance and increase our peer support groups throughout the county.
Our popular social groups will continue to be an important part of our operation.
CONCLUSION COMMENTS
Hearing Help UK would particularly like to thank Derbyshire County Council and Derby and Derbyshire Integrated Care Board for funding the Hard of Hearing Service enabling us to improve the quality of life for Hearing Impaired residents throughout Derbyshire.
We would also like to say a big thank you to our management board, staff, volunteers and all our service users for their unreserved support.
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 FOR HEARING HELP UK CIO charlty Number 1163380
HEARING HELP UK CIO CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 Page General Information Accountants, Report Cllent Approval Certificate Profit and Loss Account Balance Sheet Notes to the Flnanclal Staternents
HEARING HELP UK CIO GENERAL INFORMATION FOR THE YEAR ENDED 5 APRIL 2023 PROPRIETOR.. HearSng Help ADDRESS: The Hearlng Centre 156 Derby Road Rlpley Derbyshire DES 8HU ACCOUNTANTS.. Accountlng Matters Ltd 17 Wellington Street RSpley Derbyshlre DE5 3EH Page I
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 ACCOUNTANTS, REPORT TO HEARING HELP UK CIO In accordance with our terms of engagernent we have prepared for your approval the financial statements of Hearing Help UK CIO for the year ended 5 April 2023. Our work has been undertaken solely to prepare for your approval the financial staternent5 of Hearing Help UK CIO. To the fullest extent permltted by law, we do not accept or assume responsibility to ènyone other than you for our work or for thls report. You have approved the flnanclal statements for the year ended 5 AprS12023 and have cknowledged your responslblllty for them, for the appropriateness of the financial reportlng framework adopted and for provldlng all Information and explanatlon5 necessary for their compllatlon. We have not verlfled the accuracy or completeness of the accounting records or informatlon and explanations you have glven u5 and we do not, therefore, express any opinlon on the financlal statement5, Accountin8 Matters Ltd 17 Wellington Street Riplev Derbyshlre DE5 3EH May 2023 Page 2
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 HEARING HELP UK CIO CLIENT APPROVAL CERTIFICATE In accordance with the term5 of engagement of Accountlng Matters Ltd, l approve the financial statements for the year ended 5 April 2023 whlch comprlse the Proflt and L05s Account, the Balance Sheet and the related notes. l acknowledge my re5pon5ibllty for the financial statements, including the appropriateness of the accountlng basls as set out In note I, and for providing Accountlng Matters with all Information and explanation5 nece55ary for the compillation. Heirin8 Help May 2023 Page 3
HEARING HELP UK CIO PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 5 APRIL 2023 2023 2023 2022 2022 Income Other Grant MembershipslDonatluns 1,540 116,564 I,oio 123,377 1.082 119,114 124,459 Expendlture Rent and rate5 Insurance Light and heat Wages Telephone General equipment Travel and sub$15tence Tralnlng Repalrs ancl renewals Administr3tlDn cost5 Other Depreciatlon 1,457 2,138 100,281 1,391 6,563 3,156 992 1,426 98,155 1,648 5,799 2,292 2,278 558 I I 4,688 944 1,280 3,894 1,362 1,406 124,176 117,532 NET PROFIT/LOSS -5,062 6,927 Page 4
HEARING HELP UK CIO BALANCE SHEET FOR THE YEAR ENOED 5 APRIL 2023 2023 2023 2022 2022 Notes FIXED ASSET5 Tangible A55ets 7,252 7,335 CURRENT ASSETS 8ank account Cash in hand 71,110 75,921 165 75,086 71,119 CURRENT LIABILITIES Trade creditofs 207 195 70,912 75,891 NET ASSETS 78,164 83,226 FINANCEO BY CAPITAL ACCOUNT 78,164 83,226 Page 5
HEARING HELP VK CIO NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED S APRIL 2023 ACCOUNTING POLICIES Basis of preparlng the financial statements: The flnancial statements have been cgmpiled on a ba515 which enables to be calculated in accordance wlth generally accepted accountin8 practice and which provides sufficient and relevant information to enable the completion of any necessary tax return. TANGIBLE FIXED ASSET5 Offlce equlpment COST At 6 April 2022 Addltlons At 5 April 2023 30,526 1,197 31,723 DEPRECIATION At 6 April 2022 Charge for year At 5 April 2023 23,191 1,280 24,471 NET BOOK VALUE At S Aprll 2023 7,252 At 6 April 2022 7,335 CAPITAL ACCOUNT 2023 2023 2022 2022 Brought forward Add Net ProfitlL055 Capital introduced 83,226 76,299 -5,062 6,927 78,164 83,226 78,164 83,226 Page 6
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 FOR HEARING HELP UK CIO charlty Number 1163380
HEARING HELP UK CIO CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 Page General Information Accountants, Report Cllent Approval Certificate Profit and Loss Account Balance Sheet Notes to the Flnanclal Staternents
HEARING HELP UK CIO GENERAL INFORMATION FOR THE YEAR ENDED 5 APRIL 2023 PROPRIETOR.. HearSng Help ADDRESS: The Hearlng Centre 156 Derby Road Rlpley Derbyshire DES 8HU ACCOUNTANTS.. Accountlng Matters Ltd 17 Wellington Street RSpley Derbyshlre DE5 3EH Page I
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 ACCOUNTANTS, REPORT TO HEARING HELP UK CIO In accordance with our terms of engagernent we have prepared for your approval the financial statements of Hearing Help UK CIO for the year ended 5 April 2023. Our work has been undertaken solely to prepare for your approval the financial staternent5 of Hearing Help UK CIO. To the fullest extent permltted by law, we do not accept or assume responsibility to ènyone other than you for our work or for thls report. You have approved the flnanclal statements for the year ended 5 AprS12023 and have cknowledged your responslblllty for them, for the appropriateness of the financial reportlng framework adopted and for provldlng all Information and explanatlon5 necessary for their compllatlon. We have not verlfled the accuracy or completeness of the accounting records or informatlon and explanations you have glven u5 and we do not, therefore, express any opinlon on the financlal statement5, Accountin8 Matters Ltd 17 Wellington Street Riplev Derbyshlre DE5 3EH May 2023 Page 2
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 5 APRIL 2023 HEARING HELP UK CIO CLIENT APPROVAL CERTIFICATE In accordance with the term5 of engagement of Accountlng Matters Ltd, l approve the financial statements for the year ended 5 April 2023 whlch comprlse the Proflt and L05s Account, the Balance Sheet and the related notes. l acknowledge my re5pon5ibllty for the financial statements, including the appropriateness of the accountlng basls as set out In note I, and for providing Accountlng Matters with all Information and explanation5 nece55ary for the compillation. Heirin8 Help May 2023 Page 3
HEARING HELP UK CIO PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 5 APRIL 2023 2023 2023 2022 2022 Income Other Grant MembershipslDonatluns 1,540 116,564 I,oio 123,377 1.082 119,114 124,459 Expendlture Rent and rate5 Insurance Light and heat Wages Telephone General equipment Travel and sub$15tence Tralnlng Repalrs ancl renewals Administr3tlDn cost5 Other Depreciatlon 1,457 2,138 100,281 1,391 6,563 3,156 992 1,426 98,155 1,648 5,799 2,292 2,278 558 I I 4,688 944 1,280 3,894 1,362 1,406 124,176 117,532 NET PROFIT/LOSS -5,062 6,927 Page 4
HEARING HELP UK CIO BALANCE SHEET FOR THE YEAR ENOED 5 APRIL 2023 2023 2023 2022 2022 Notes FIXED ASSET5 Tangible A55ets 7,252 7,335 CURRENT ASSETS 8ank account Cash in hand 71,110 75,921 165 75,086 71,119 CURRENT LIABILITIES Trade creditofs 207 195 70,912 75,891 NET ASSETS 78,164 83,226 FINANCEO BY CAPITAL ACCOUNT 78,164 83,226 Page 5
HEARING HELP VK CIO NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED S APRIL 2023 ACCOUNTING POLICIES Basis of preparlng the financial statements: The flnancial statements have been cgmpiled on a ba515 which enables to be calculated in accordance wlth generally accepted accountin8 practice and which provides sufficient and relevant information to enable the completion of any necessary tax return. TANGIBLE FIXED ASSET5 Offlce equlpment COST At 6 April 2022 Addltlons At 5 April 2023 30,526 1,197 31,723 DEPRECIATION At 6 April 2022 Charge for year At 5 April 2023 23,191 1,280 24,471 NET BOOK VALUE At S Aprll 2023 7,252 At 6 April 2022 7,335 CAPITAL ACCOUNT 2023 2023 2022 2022 Brought forward Add Net ProfitlL055 Capital introduced 83,226 76,299 -5,062 6,927 78,164 83,226 78,164 83,226 Page 6