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2025-12-31-accounts

Trustees’ report and accounts

12 months to 31[st] December 2025

CONTENTS CONTENTS
1. Mission & Aims 04
2. Activities, Achievements and Performance 07
3. Structure 10
4. Governance & Management 11
5. Financial Review, Risk Management and Reserves Policy 11
6. Funding & Support 12
7. Independent Examiner’s report to the trustees 13
8. Annual Accounts
a. Statement of Financial Activity 14
b. Balance Sheet 15
c. Notes to the Accounts 16

CHARITY INFORMATIO

Charity number Trustees 1163306 Francis Ellison (Chair) Jean Moorhouse FCA registration number Mark Farrar (Treasurer) 715066 Nick Lines Paul Crouch Registered office and principal Seonaid Mackenzie address Suzanne Day HTB Brompton Road, London, SW7 1JA

Bankers

Cooperative Bank plc, PO Box 101, Balloon Street, Manchester, M60 4EP

Independent examiner Colin Webster, ACA

Restoring Dignity, Renewing Hope

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Welcome

to our 2025 report and accounts

This report gives a full representation of the financial data of Crosslight Advice, and how it has developed over the year. What we also show you is an important picture of the outcomes we have achieved for our clients over 2025.

I am proud to say that we have again beaten records in key areas, as the work of Crosslight continues to strengthen. The organisation has grown, reaching more and more clients and providing deep support to those who need it most.

Yet the backdrop gets more and more challenging. Economic developments often harm the most vulnerable in our society, whilst the richest can thrive. Digitisation benefits only those with access, knowledge and skills – others are almost automatically deprived. Society has a growing awareness of the dangers of mental illness and the link to deprivation, but structures and systems to address this are still inadequate or dysfunctional. All of this provides work for our people, so that clients can get the best service and the best outcomes possible. And yet this work has to be funded, and the funding environment is also more challenging than we have ever seen. This of course makes us even more grateful for those who do continue to fund us and to support our work. The records we have broken have only been achieved by dedicated resources – hardworking staff and volunteers, but also donors. So, from me as Chair, I give thanks to staff and volunteers for their huge efforts and to our benefactors for their generous support.

As I have said before, our vision of Restoring Dignity, Renewing Hope makes more sense than ever. We face the future with a strong base, but we need to do more, and to grow further. I call on all of you who have backed us to help us drive further, to address, challenge and solve problems for our clients. Many thanks

Francis Ellison, Chair of Trustees

What our clients say…

“I felt lost. I lost my job. My debts had reached a position where I did not know exactly who or what I owed. Some had started taken legal action. I am suffering depression, isolation was a major problem. I had not opened letters for quite some time. This was a charity that really wanted to help without making feel worse. Took the pressure of talking to my debtors for me. Made a full budget allowed me to see what truly could afford. I am now finally paying everybody something. I now know monthly what I am paying all debtors. While there are things I still hard. I can now see a future. So I thank Crosslight completely. I can breathe again. I can see a future.”

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MISSION & AIMS

Crosslight’s central mission is to tackle endemic poverty within our local communities and so increase community wellbeing and the life chances of individuals and families. Operating from over 30 locations, our community-based programmes:

Our approach is deeply personal, taking individual needs and capabilities into account, to meet each person at their point of need. Our service model enables us to walk alongside our clients for as long as necessary to achieve lasting change.

Through our dedicated staff and volunteers, we have helped thousands of people in hardship since we were founded in 2009. Our holistic, person-centred approach supports the most vulnerable. Most of our clients are facing long-term physical or mental health problems, or complex social and family issues.

Crosslight’s purposes as set out in the objects of its constitution are:

“The prevention or relief of poverty for the public benefit, in particular but not exclusively by providing money management and debt counselling advice to those in financial hardship.”

We refer to the Charity Commission’s general guidance on public benefit when reviewing the objectives and aims of Crosslight and in planning future activities.

What our clients say…

“When I came to Crosslight for the first time, I was in trouble. I was very stressed because when I moved into the house I live in now, I struggled with the heating. For three years, I had no [gas, and had to use a small electric heater for all my heating]. My electricity bills were too high, and I couldn’t fix anything. I had many problems, and I didn’t know what to do. I tried so many places, but nobody helped me. But my friend encouraged me to go to Crosslight because she said they help people. When I went there, thank God, everything was solved. Any problem I had became clear. Now I can sleep in my bed peacefully. I’m happy. I finally have heating, and everything is fixed. My problems are solved. Thank you so much, Crosslight. I really appreciate your help. I am so happy and feel so lucky because Crosslight helped me.”

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Advise

E i qu p

Encourage

We provide comprehensive

debt and benefit advice, focusing on the unique circumstances of each individual. The end-to-end support we provide includes in-depth casework for the most vulnerable. We act as advocates for our clients, working at their pace and adapting to their individual needs and abilities.

A key part of our mission is to create lasting change so that our clients can face the future with more confidence. We do this through one-toone budget coaching and our money skills workshops – both face-to-face and online. Our aim is to help clients understand their own finances and teach them simple financial skills, thereby building resilience over the long-term.

Our aim is to go beyond crisis advice and support clients throughout their journey. We achieve this by taking a genuinely holistic approach which includes mentoring, befriending, social engagement and encouragement - empowering them to turn their lives around.

As well as providing services directly to clients, we also build community, and support those in need beyond our catchment areas. We do this by offering our Money Course and money education programmes to other organisations and community groups to use for their own service users. Our Money Course leaders’ hub gives online training and support, as well as full access to all our resources and videos, so our workshops can be run wherever there is a need. Our free online Budget Builder complements the Money Course and enables anyone to build their own household budget and use it to manage their money more effectively day-to-day.

Our Unique Approach

Personal not prescriptive – much advice is generic, focusing on information rather than individual advice. In contrast, our service is tailored to the individual, meeting them at their point of need and working at their pace. Our service is flexible and adapts to the needs of each individual.

Outcomes not volumes – many agencies focus on meeting volume targets. We are different; although we seek to help as many as possible, we are not driven by numbers. We want all our clients to get the support they need so they can move beyond the current crisis. We are more interested in the progress of each individual, rather than showing off our client volumes.

Time to give not timed-out – many advice providers are time-limited in the support they give. We support some of the most vulnerable in our communities, many of whom struggle with complex circumstances. We stay with our clients for as long as they need.

Big picture not just the big problem – most clients come to us at a point of crisis, with numerous issues where they need support. Our first task is to help them with the urgent problems. But where we can, we go further, looking at the big picture beyond the immediate crisis. We support our clients as they deal with the underlying causes of their difficulties.

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What our clients say…

“My 2 children and I had been moved out of area following a domestic abuse incident. We had no money, a few bags of belongings and faced with rehoming our pets/ make arrangements as were not allowed in temporary accommodation. I had a 13 year old daughter as well as a 16 year old son. They were both vulnerable and my son was under CAMHS. Both my parents had died the year before and my brother lived 3 hours away. I felt totally alone. I was so stressed trying to keep it together and I spiralled into anxiety and depression.

“I was referred to Crosslight by my local council where I was assigned to dear [adviser]. Having dealt with many authorities and feeling desperate, [my adviser] was indeed our saviour right from the start. He put me totally at ease and greeted with me with a cheerful, friendly voice. He listened, empathised and showed there was light at the end of a very dark tunnel.

“My creditors were dealt with on my behalf; he talked me through solutions and took away half of my worries. [My adviser] organised a Debt Relief Order to clear my debts of several years and more recently, organised an Exceptional Hardship Grant to clear Council Tax arrears. [My adviser] has regularly updated my Financial Statement and contacts creditors on my behalf. No task is ever too big and always has a very patient listening ear. I do not know what I would have done without this valuable charity, nor where I would be today! I am truly so very grateful and cannot thank dear [adviser] and Crosslight enough. Now we are all settled and I finally found my forever home. I had to source white goods from free sites and Crosslight even funded a brand new cooker for me!”

What our clients say…

“I was living on bread and porridge apart from the weekend when I went to [the foodbank]. I felt useless and a failure I felt I was stupid. You taught me practical tools to deal with my debt and used your clout and authority to help deal with my debtors whereas I feel they would have run roughshod over me. I am now more able to look after my money and deal with debts as they come in, I still need Crosslight sometimes, and it's nice to know they are there!”

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ACTIVITIES, ACHIEVEMENTS AND PERFORMANCE IN 2025

2832 1532 6297 13% Individuals who New cases seeking Appointments held More enquiries used our service help for the first time across our network year on year (up 7% on 2024) (up 18% on 2024) (up 7% on 2024) 614 58 6947 401 Money skills Workshops run (a Users of our Budget Money guidance workshop attendees total of 151 sessions) Builder tool appointments (up 4% on 2024) (up 21% on 2024) (up 7% on 2024) (up 104% on 2024)

2025 was another year of success and challenge, with more clients than ever supported, but also more clients needing support as cost-of-living pressures force increasing numbers of the most vulnerable in society into impossible situations. The numbers and statistics in this report only tell half the story – each represents a real person that it has been our privilege to befriend and support during the year. Other highlights include:

In the months leading up to their first appointment…

Two in five (42%) of our clients had to regularly miss meals to save money

Money education

One third (38%) of our debt clients struggled to pay their rent and faced eviction

A quarter (28%) had fallen into fuel arrears and had to go without heating for periods

A quarter (24%) found their situation so bad they sought help from their doctor

Operations

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People

Our clients

Two thirds (63%) of our debt clients have long-term physical or mental health problems

Three quarters (77%) say their situation is adversely affecting their mental health A third (32%) say their relationships with close family are in jeopardy due to debt

Governance

----- Start of picture text -----
83% of clients Over 4,500
said their main individuals
debt issue had supported when
been resolved family members
are included
91% of clients
4.6/5 is the
said their financial
rating our clients outlook had
give for the
improved
support they’ve
received
Over £2m of
£2.5m of
annualised income
unpayable debt
write-offs secured gains for clients,
including grants
and benefit claims
----- End of picture text -----

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What our clients say…

“I felt stuck and like I did not know where to even start. [My debt] was on top of me, I was overwhelmed. It was affecting my sleep and my mental health. It was difficult to see a way forward.

“[Crosslight] opened my letters for me, wrote out to do lists and also what we did together so that I could have a reference and see progress and helped me contact HMRC. They held my hand the whole way and I felt supported and not judged. They let me know that there wasn’t any shame in this and that this happens to people. They were attentive and gave me support and went above and beyond. They also let me have my autonomy and for me this is the most important aspect. They helped me break through the first few hurdles so that I could see that this could be manageable. I’m so very grateful.”

What our clients say…

“Before I came to Crosslight, my situation was very difficult. I had recently left an abusive relationship and was struggling with debts and anxiety. I felt lost, scared, and completely overwhelmed. My financial situation was affecting every part of my life I couldn’t sleep, I was constantly worried about rent and bills, and I felt like I had no control or stability. It was also affecting my mental health and my ability to focus on rebuilding my life.

“Crosslight helped me understand my financial situation and create a plan to deal with my debts. They listened to me with kindness and without judgment, which made me feel safe and supported. They also helped me communicate with creditors and gave me practical advice that reduced my stress and helped me feel more in control. Their support made a real difference in my confidence and peace of mind.

“Crosslight has made a big difference in my life. I feel more confident and less anxious about my finances. I now have a plan to manage my debts, and I feel more in control of my life. My stress has reduced, and I can focus on rebuilding my stability and wellbeing. The support I received has given me hope and a sense of security that I didn’t have before.”

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STRUCTURE

Our model is based on collaboration and partnership. We can only achieve lasting change with the support and participation of the communities we serve. The success of this approach is evident in the partnerships that support our branches. Each branch operates with the support of a local partner so we reflect and respond to the needs of the local community. Our partners – churches, community organisations, or special-purpose charities - raise funds and employ some of our branch staff. They provide local representation and accountability so that our branches are rooted in the communities they serve.

Our current branch partners are:

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GOVERNANCE & MANAGEMENT

Crosslight is a registered Charitable Incorporated Organisation governed by a constitution dated 17 July 2015.

Crosslight is governed by a Board of Trustees. All new trustees receive an induction to their role and the work of Crosslight. All trustees give their time voluntarily and receive no financial or other benefits from the charity.

The trustees operate three committees to coordinate and oversee specific aspects of our activities: People, Risk & Compliance, and Service Design. A trustee sits on each committee alongside outside members with particular knowledge and experience in these fields – the Service Design sub-committee is made up of current and former clients.

The day-to-day management of Crosslight is delegated to the Chief Executive, supported by a team of staff and volunteers.

Pay & Remuneration

Pay and remuneration is determined by the People Committee based on individual performance and appropriate benchmarking. The committee has an independent chair and includes both trustees and outside members with relevant experience.

FINANCIAL REVIEW, RISK MANAGEMENT & RESERVES POLIC

Total incoming resources for the period amounted to £806,965 (2024: £829,055). Resources expended were higher than last year at £796,840 (2024: £776,817), reflecting increased staff costs as the scope and scale of the charity's work has grown, and additional investment in our client-facing IT infrastructure. We are pleased to report a surplus for the year of £10,127 (2024: £52,238). These figures include income received by Crosslight, and expenditure (regrants to our partners) that was ring-fenced to support local branches (see note 7 to the Accounts below).

The Trustees review and assess the key operational, governance, compliance and financial risks faced by Crosslight. Risks to the charity are monitored by a Risk and Compliance Committee.

The principal financial risk is a cash flow deficit, should insufficient funds be raised. For this reason, the Trustees consider that free reserves should be a minimum of six months of current expenditure. In making this determination, the trustees are mindful of spending commitments over the next six months.

The trustees consider that this provides flexibility to cover temporary shortfalls in resources and allows the charity to continue its work and respond to unforeseen events whilst remedial plans are implemented. Financial reserves are monitored monthly.

At December 2025, expenditure for the prior six-month period was averaging £64,500 a month and our year end reserves target was therefore £387,000. The actual net unrestricted reserves at year end were £377,206, which the trustees consider to be adequate, notwithstanding the small shortfall against target.

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FUNDING & SUPPO

During 2025 we were delighted to receive support from several new funders including Money and Pension Service (MaPS), Earls Court Community Fund, Wimbledon Foundation, and the EBM Charitable Trust. We were also grateful for continued or renewed support from the Julia Rausing Foundation, City Bridge Foundation, CISI Future Foundation, Blackrock, Maurice & Hilda Laing Trust, and the Betterway Foundation.

We extend our thanks to the many individuals, companies, partners, churches, and trusts that have given so generously in support of Crosslight and our partners. It is only through the kindness of our supporters that our work can continue.

The trustees also sincerely thank the churches in whose buildings many Crosslight branches are based, several of which also support us financially.

What our clients say…

“Because of my husband losing his job and me on maternity leave it was very hard to manage the rent bills and the day-to-day groceries. It was becoming terrible because all the credit cards were all consumed and I was in the middle of having a breakdown.

“My social prescriber recommended me cross light initially I thought that it would be one of those normal services where they would be too much talking and nothing substantial but as my case progressed they actually helped me gain control of the finances. Give me the confidence to speak to the creditors and help me with groceries food Bank referrals and clothes for my kids. I would like to specially mention that that they had told me with care and respect there was not a point where I felt less signified taking help from them.

“The credit goes to [my adviser] who has been so helpful she was always there to solve the problems and guide me. I really appreciate her dedication to what she’s doing. I am way less stressed. I have got some affordable payment plans. The whole bigger chunk of money has been split up into smaller section. Overall the mental health and mental sanity has prevailed. I am more at peace now. I know my way forward how I have to work the things are calculated and I’m thankful for the cross advice team for being there for me always.”

The client outcome and impact statistics in this report are sourced from our client satisfaction surveys and/or our client case management system. All client stories were written by clients in their own words and are unedited except where indicated, although some have been abbreviated.

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INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES FOR THE PERIOD ENDED 31[st] DECEMBER 2025

I report to the trustees on the accounts for the period ended 31[st] December 2025 which are set out in the following pages.

Responsibilities and basis of report

As the charity's trustees, you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 (“the Act”).

I report in respect of my examination of the Trust’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination, I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.

Independent examiner’s statement

The charity’s gross income exceeded £250,000 and I am qualified to undertake the examination by being a qualified member of the ICAEW.

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination which gives me cause to believe that in any material respect:

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Colin Webster, ACA Date: 26[th] May 2026

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ANNUAL ACCOUNTS

The notes on the following pages form part of these financial statements.

Statement of Financial Activities for the 12 months ended 31[st] December 2025

Note
Income from
Grants, donations, and gifts
3, 7
Advice delivery agreements
3
Other, including paid-for services
3
Total income
Expenditure on
Charitable activities
4, 7
Fund-raising
5
Total expenditure
Net income / (expenditure)
Total funds at 1stJanuary
8
Total funds at 31st December
8		 2025
Unrestricted
£
£389,881
£0
£10,672		 2025
Restricted
£
£301,204
£105,209
£0		 2025
Total
£
£691,085
£105,209
£10,672		 2024
Total
£
£685,993
£140,580
£2,482
£400,553 £406,412 £806,966 £829,055
£301,141
£74,956		 £420,743
£0		 £721,884
.
£74,956		 £704,337
.
£72,480
£376,096 £420,743 £796,840 £776,817
£24,457
£352,748		 (£14,330)
£130,407		 £10,127
£483,155		 £52,238
£430,917
£377,205 £116,077 £493,282 £483,155

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Balance Sheet as at 31[st] December 2025

Fixed Assets
Note
Tangible assets
Current Assets
Debtors
9
Cash at bank and in hand
Total current assets
Less:liabilities due within 1 year
10
Net current assets
Total net assets
Funds
Unrestricted funds
Restricted funds
11
Total funds		 2025
Unrestricted
£
Restricted
£
-
-
£5,335
£0
£391,469
£116,076
£396,804
£116,076		 Total
£
-
£5,335
£507,545
£512,880		 2024
Total
£
-
£3,587
£516,560
£520,146
£19,598
£0		 £19,598 £36,991
£493,282 £483,155
£493,282 £483,155
£377,206
£116,076		 £352,748
£130,407
£493,282 £483,155

The financial statements were approved by the Board of Trus tees on 10[th] June 2026, and signed on their behalf by:

Francis Ellison Trustee (Chair)

Mark Farrar Trustee (Treasurer)

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Notes to the Accounts

1. Accounting policies

A summary of principal accounting policies, all of which have been applied consistently throughout the year and the preceding year, is set out below:

a. Basis of preparing the financial statements

The financial statements of the charity, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) ‘Accounting and Reporting by Charities: Statement of Recommended Practice’ and the Charities Act 2011. The financial statements have been prepared under the historical cost convention.

b. Critical accounting estimates and judgements

It is necessary to make certain judgements, estimates and assumptions that affect the amounts recognised in the financial statements. The following judgements and estimates are considered by the trustees to have the most significant effect on amounts recognised in the financial statements: (i) the carrying amounts of assets and liabilities, which are based on the best and most reliable evidence available at the time the decisions are made and are based on historical experience and other factors that are considered to be applicable. Due to the inherent subjectivity involved in making such judgements, the actual results and outcomes may differ. These estimates are reassessed annually and amended where necessary to reflect current circumstances. (ii) the allocation of costs between activities, which is based on estimates of the resources used by each activity.

c. Funds

Unrestricted funds represent the funds of the charity that are not subject to any restrictions regarding their use and are available for general charitable activities at the discretion of the trustees.

Restricted funds represent those received for specific purposes as specified by the donors.

d. Income recognition

Charitable income is recognised on a cash received basis other than where an accruals basis provides a more accurate basis or will give a fairer representation of the underlying nature of the transaction. Income is recognised so far as there is entitlement to the income, there is certainty of its receipt, and the amount is quantifiable.

e. Expenditure recognition

Resources expended are included in the Statement of Financial Activities on an accruals basis, inclusive of VAT which cannot be recovered.

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably.

Expenditure under £50 is accounted for on a cash paid basis. All other expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category.

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Expenditure on charitable activities includes all costs incurred by the charity in undertaking activities that further its charitable aims for the benefit of its beneficiaries, including those support costs and costs relating to the governance of the charity apportioned to charitable activities.

f. Provisions

Provisions are recognised when there is a present obligation (legal or constructive) as a result of a past event, it is probable that the obligation will be required to be settled, and a reliable estimate can be made of the amount of the obligation. The amount recognised as a provision is the best estimate of the consideration required to settle the present obligation at the end of the reporting taking into account the risks and uncertainties surrounding the obligation. Provisions are discounted when the time value of money is material.

g. Financial instruments

Financial assets and liabilities are recognised when the charity becomes party to the contractual provisions of the financial instrument. The charity holds basic financial instruments which may comprise cash at bank, trade and other receivables and trade and other payables.

h. Financial assets and liabilities – classified as basic financial instruments

(i) Cash at bank and in hand

Cash at bank and in hand includes cash in hand, deposits held with banks, and other short-term highly liquid investments with original maturities of three months or less.

(ii) Other receivables

Other receivables are initially recognised at the transaction price, including any transaction costs. Amounts that are receivable within one year are measured at the undiscounted amount of the cash expected to be received.

(iii) Other payables

Other payables are initially measured at the transaction price, including any transaction costs, and subsequently measured at amortised cost using the effective interest method. Amounts that are payable within one year are measured at the undiscounted amount of the cash expected to be paid.

i. Going concern

After making enquiries, the trustees believe that Crosslight has adequate resources to continue in operational existence for the foreseeable future. For this reason, the trustees have continued to adopt the going concern basis in preparing the financial statements.

j. Cashflow statement

The charity has taken advantage of the exemption under FRS 102 from producing a cash flow statement on the grounds that it is a small entity.

k. Depreciation

Fixed assets are stated at cost less accumulated depreciation. Depreciation is provided at 33% per annum to write off the cost, less estimated residual value, of each asset over its expected useful life. Only assets costing more than £1,000 are capitalised.

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2. Comparative Statement of Financial Activities for 2024

The following table analyses 2024’s income and expenditure between unrestricted and restricted funds.

Income from
Grants, Donations, and gifts
Advice delivery agreements
Other, including paid-for services
Total income
Expenditure on
Charitable activities
Fund-raising
Total expenditure
Net income / (expenditure)
Total funds at 1stJanuary
Total funds at 31st December		 2024
Unrestricted
£
£472,991
£0
£2,482		 2024
Restricted
£
£213,002
£140,580
£0		 2024
Total
£
£685,993
£140,580
£2,482
£475,473 £353,582 £829,055
£378,643
£72,480		 £325,694
£0		 £704,337
.
£72,480
£451,123 £325,694 £776,817
£24,350
£328,398		 £27,888
£102,519		 £52,238
£430,917
£352,748 £130,407 £483,155

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3. Grants and donations
Grants, donations and gifts breakdown
Trusts and foundations
Henry Smith Foundation
Society of the Holy Child Jesus
Betterway Foundation
Walcot Foundation
Garfield Weston Foundation
National Lottery Community Fund
(Awards for All)
National Lottery Community Fund
(Community Orgs Cost of Living Fund)
Maurice & Hilda Laing CharitableTrust
Souter Charitable Trust
Swire Charitable Trust
Drapers Charitable Fund
Inner London Magistrates Ct Poor Box
Grace Trust
M&G Community Fund
Julia Rausing Trust
Wimbledon Foundation (London
Community Foundation)
CISI Future Foundation
City Bridge Foundation
MaPS Debt Advice
Modernisation Fund
W O Street Charitable Foundation
Earls Court Community Fund
Schreier Foundation
Sydney Black Charitable Trust
Blackrock Gives
EBM Charitable Trust
Other
Corporate (philanthropic)
Partner charities’ contribution
Individuals (incl. Gift Aid)
Gifts donated to Client Support Fund
Other
Local Authority grants & advice
delivery agreements
Local Authority grants
Other advice delivery agreements
Other
Paid-for services		 Unrestricted
Restricted
2025
£
£
£
£0
£0
£0
£15,000
£0
£15,000
£24,150
£8,600
£32,750
£0
£0
£0
£20,833
£0
£20,833
£0
£0
£0
£0
£0
£0
£0
£13,000
£13,000
£0
£5,000
£5,000
£0
£0
£0
£0
£0
£0
£0
£5,000
£5,000
£0
£2,000
£2,000
£0
£3,700
£3,700
£0
£75,000
£75,000
£0
£10,000
£10,000
£0
£35,000
£35,000
£0
£43,680
£43,680
£0
£24,790
£24,790
£0
£3,000
£3,000
£0
£13,000
£13,000
£0
£2,000
£2,000
£1,000
£0
£1,000
£0
£21,841
£21,841
£20,000
£0
£20,000
£0		 2024
£
£40,000
£10,000
£31,127
£24,365
£25,000
£20,000
£73,855
£0
£8,000
£10,000
£20,000
£5,000
£3,000
£3,000
£75,000
£0
£0
£0
£0
£0
£0
£0
£0
£0
£0
£8,120
£80,983
£265,611
£346,594
£0
£0
£0
£239,990
£17,185
£257,175
£48,991
£15,173
£64,164
£0
£635
£635
£19,917
£2,600
£22,517		 £356,467
£10,616
£252,745
£50,208
-
£15,956
£389,881
£301,204
£691,085		 £685,993
£0
£97,200
£97,200
£0
£8,009
£8,009		 £126,850
£13,730
£0
£105,209
£105,209		 £140,580
£10,672
£0
**£10,672 **		 £2,482

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During 2025, Crosslight was awarded several multi-year grants and received funding from other multi-year grants awarded in previous years. These were:

Funder Total award Period First year £ in 2025
Betterway Foundation £150,000 3 2025 £32,750
CISI Future Foundation £75,000 3 2025 £35,000
City Bridge Foundation £135,152 3 2025 £43,680
Julia Rausing Trust £225,000 3 2024 £75,000

The totals in this note 3 exclude income received directly by our branch partners for their own costs in support of the work of Crosslight (see note 7).

4. Expenditure on charitable activities
Staff costs_(see note 6)
Regulatory, insurance & professional
Infrastructure, IT, and operational support costs
Training and recruitment
Financial Capability programme costs
Grants to support local branches(see note 7)_
Grants to service users
Other		 2025
2024
£
£
£552,916
£501,054
£4,699
£4,304
£50,551
£39,971
£9,866
£9,800
£11,581
£6,201
£71,395
£139,251
£130
£491
£20,746
£3,265
£721,884
£704,337

5. Fund-raising expenditure

5. Fund-raising expenditure
Staff costs (see note 6)
Other costs		 2025
2024
£
£
£45,895
£48,641
£29,061
£23,838
£74,956
£72,480

6. Staff Costs Breakdown

6. Staff Costs Breakdown
Wages and salaries
National insurance
Employer pension
Other staff costs		 2025
2024
£
£
£516,369
£483,262
£50,462
£39,551
£26,551
£22,880
£5,429
£4,002
£598,812
£549,696

The average number of Crosslight employees on an FTE basis during the year was as follows:

2025 2024
Full time staff 6 8
Part time staff 10 7
Page 20

Restoring Dignity, Renewing Hope

The number of Crosslight-employed staff at year end was 20 (15.3 FTE).

These figures do not include Crosslight staff employed by our partners (see note 7) .

No employee earned more than £60,000 during the year.

7. Local Branch Partners

Crosslight works in collaboration with a number of close Branch Partners - independent charities or churches - who directly support the work of our local branches. Several of these Branch Partners directly employ some of the advisers who work in our local branches, who are then line managed by Crosslight as Agents. This collaborative approach ensures that each of our branches is rooted in the communities they serve. Consequently, some grants and donations made to Crosslight which are restricted to support a particular branch or location, are utilised by our Branch Partners to meet the costs of the locally employed staff working for Crosslight as Agents.

for Crosslight as Agents.
2025 2024
Income received by Crosslight during the year for local
services which was allocated to a partner charity		 £76,832 £128,292
Grants and donations made to Partner Charities during the
year to support local Crosslight branches		 £71,395 £139,251

In addition, our Branch Partners raise funds directly themselves to meet the costs they incur in support of this partnership work.

rt of this partnership work.
2025 2024
Total expenditure by Branch Partners on the activities of
Crosslight (including locally employed advice staff)		 £ 360,547 £373,469

Branch Partners who directly employed Crosslight staff in 2025

The average number of Crosslight staff employed by our Branch Partners during the year was:

d by our 2025 2024
Full time staff 2 2
Part time staff 6 6
8. Movement in funds
Restricted funds
Unrestricted funds
Total funds		 At 1st Jan
2025
Incoming
resources
Outgoing
resources
On 31st
Dec 2025
£
£
£
£
£130,407
£406,413
£420,744
£116,076
£352,748
£400,553
£376,095
£377,206
£483,155
£806,966
£796,840
£493,282

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9. Debtors
Prepayments
Other debtors
Gift Aid recoverable		 2025
2024
£
£
£3,485
£1,412
£1,850
£0
£0
£2,175
£5,335
£3,587
10. Liabilities due within one year
Unrestricted income received in advance
Society of the Holy Child Jesus
Betterway Foundation
Garfield Weston Foundation
Other creditors and accruals		 2025
2024
£
£
£0
£15,000
£17,250
£0
£0
£20,833
£17,250
£35,833
£2,348
£1,158
£19,598
£36,991
11. Restricted funds analysis
Current Year 2025
Restricted to core charitable activities
Work within specified areas
Hammersmith
Lambeth
Ipswich / Swindon
Edenbridge
Hounslow
Wandsworth
Kensington, Earls Court
Tonbridge
London (all)
Specified projects
IT and operations
Training
Client triage
Money Skills
Work with families
Work with mental health
Individual & church donation to partners
Grants to service users		 Brought
forward
Income
Expenses
Carried
forward
£
£
£
£
£57,000
£75,000
£94,500
£37,500
£0
£46,600
£46,600
£0
£11,542
£0
£11,542
£0
£20,000
£0
£12,700
£7,300
£0
£8,009
£8,009
£0
£40,191
£40,000
£73,524
£6,667
£0
£25,000
£13,887
£11,113
£0
£30,185
£15,093
£15,093
£0
£4,200
£4,200
£0
£0
£5,000
£5,000
£0
£0
£24,790
£24,790
£0
£0
£13,000
£7,406
£5,594
£0
£43,680
£43,680
£0
£0
£62,541
£37,000
£25,541
£0
£8,000
£8,000
£0
£0
£2,000
£2,000
£0
£1,674
£17,773
£12,683
£6,764
£0
£635
£130
£505
£130,407
£406,413
£420,744
£116,076

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Page 22

Restricted funds analysis
Prior Year 2024
Restricted to core charitable activities
Work within specified areas
Hammersmith
Lambeth
Ipswich / Swindon
Edenbridge
Hounslow
Specified Projects (IT and operations)
Specified Projects (Training)
Specified projects (vulnerable women)
Donations allocated to partners
Grants to service users		 Brought
forward
Income
Expenses
Carried
forward
£
£
£
£
£19,500
£138,109
£100,609
£57,000
£21,327
£46,000
£67,327
£0
£12,940
£24,365
£25,763
£11,542
£0
£20,000
£0
£20,000
£3,432
£13,730
£17,162
£0
£0
£89,600
£49,409
£40,191
£13,019
£0
£13,019
£0
£13,323
£0
£13,323
£0
£10,000
£0
£10,000
£0
£8,724
£21,540
£28,590
£1,674
£253
£238
£491
£0
£102,518
£353,582
£325,694
£130,407

12. Related party transactions

The following trustees or key management personnel were connected to people or organisations that either received funds from or made donations to Crosslight.

Name and role Related position
Related party transaction
Francis Ellison
Trustee		 Trustee of St Paul’s Money
Advice Centre
See note 7
Jean Moorhouse
Trustee		 Trustee of TW Money Advice
Service
See note 7
Nick Lines
Trustee		 Trustee of Chiswick Money
Advice Centre
See note 7
Trustee of St Nicholas church,
Chiswick
St Nicholas provided free premises
from which the charity operated
Paul Crouch
Trustee		 Trustee of West Kent Debt
Advice
See note 7
Suzanne Day
Trustee		 Member of staff at Holy Trinity
Brompton Church
See note 7

No trustees received any remuneration from the charity during the year.

During 2025, Crosslight received £5,040 in donations from Trustees, including donations that were restricted to our branch partners.

Crosslight Advice is a registered Charitable Incorporated Organisation (charity no. 1163306) and is authorised and regulated by the Financial Conduct Authority (registration no. 715066). Crosslight is part of the Community Money Advice network of debt advice agencies and is a member of AdviceUK. Crosslight holds the Advice Quality Standard.

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