TW MONEY ADVICE SERVICE
islered Charit Niimber:
11628?8
REPORT AND UNAUDITED AC'COUNTS
Yeai. ei)d<d 31 December 2023

TW MONLY ADVICE SERVICE
RLPOR'f AND UNAUDITED ACCOUNTS- 31 DeLember 2023
Coiilents
Repori ot'ihL trustees
Independent exaniiners report
Receipts and payments account
Statement ol-a55els aiid liabililies
Notes t() the accounts
9-10

Pa()e l.
'I'W MONEY ADVIC E SF.RVIC F.
REPORT or'i-l IL'I'RUS'I-LES
-Fhe crusiees pi'eseni Iheir report to&Jether with the accoiinis ol. TW Money Advice Service (TWMAS) for the
year ended 31 December 2023.
Name &iiid re
Ji5tration
'I'WMAS is a regisiered Ll)arity. reoistration nuniber 1162828.
Cjovernii) J document
TWMAS is (i charitable incorpor<1t¢d organisation. goveriied by a written consiituiioii.
'rrustees
I'he ti'iistees ol'ihe chai'it). are ihe men)bL'fs (If the board. Trustees arc elected to the boai'd annually and serve
lor a iemi ol- lour yL'ars. 'frustees Inaj serve no IMorL than Iliree consecutive tenns.
Tlie lollowing trustees have served during Ihe year and were still serving at year end:_
Martin R DutTry
Mdruarel F. Gatland
.leaii Mi)orhouse
Paul DLanL-Williams
WLI-YI ChL'n
AIiL¥ Siiiiun (appointed 19 Sepleimber 2023)
Recruitnieiit iiiductioii and irdinin
ol-new trustees
NLW Iruslees are appointed to the organisalion by exisliiig trustees al a prop¢rl>' convened meetiiig ot. the
Iruslee5.
Ne￿.[Y appointed irustee5 are giien iiiforniation and advice concerning the liisiory and activities of the charity.
IrustLL I'espi)118ibililies and relevdlli Lliiirit)w re<7iilalions. Tliey are also giien a cop) of thL latest report and
aLLuunts in order to gFive them ai) uiidLI'st411idingF ol. the charity's linaneial posilion.
Conlinlied.

TW MONEY ADVIC'L SE.Rvicr
REPORT OF TFIE TRUS"fEES
Conliiiued
l olliLe
Thu charity's registered address is..
30 Crowii Road
Tw iLkei)hdm
TWI 3EE
Profcssioiial adi.'isors
Bankers- HSBC
54 C larcncc Street
King7St()n Upon Thanies
Suire}'
KTI INS
TrLISILLs' res
onsibilities in rcs
ect ol'the
aration ol'the accounts
C"11<11'1t!' law rLqLiifL"S the ti'iislees ol'thc orgaiiisaiioii tu prepai'e a receipls and paymcnt5 aLc(iuni and a s(aiemLnt
ol. as%cis dnd liabilities lor each tinancial j'ear. Iii dddilion the (rustees are respoiisible toi. keLpinu proper
accouiiliiig rLcords ￿llhiCh arc siifficieiil lo show and explain the charit> s traiisactioi)s and io di%LI(i%c with
reasonable accuracy at any iinie the tinancial position of the oi'gaiiisation. ThL}' are also respoi)siblL for
saligu<l1-dinL) the assets ol- the charity and henLe tor takiiiuj rea5011&ible steps for the prevention und detection ot.
ti'aiid aiid othei. iri'eg?ularilies.
C)b'eci.s
The obj¢cls lor which Ihe eh(Irily' is established are (i) for Ilie rclicf ot those in need bv reason of agye. il I hec21111,
diqabilii!. linanciL21 liardship or other disadkai)iagJe- lil) to I'urther such utlicr exclusivels. charilablL purpo4es
.1LLording 10 the law ot England aiid Wales as il)e irustccs in Ilieir absoliile discreiion from tiine to limc
delennine.
Continued......

Pa<Te 3.
TW MONEY ADVICE SF.RVICE
REPORT or I"HF. TRUS'I LLS
Continued
Goveinance vvluiileei's aiid 51all'
'I'hc charity was constituted on 19th Julj 2015 and registered wilh the Charity Coinmission on 24th July 2015.
'I'WMAS w'ork5 in partiiership with Crosslight Advice {charity nlimber 1163306) to operale Crussljn
iLkenhani. whicli provides advice to members ol. the public trom the Tll, postcode area who arL' iii debi.
-I'WMAS is I'esponsible tor rL'LI'uitin(J local advisors {paid and volunteers) who woi'k uiidei. the supervi%ii)ii ol.
Cro4slig>ht Adi'i¢c and are coi'ered by Crossligihi AdviLe s FCA iiiiiliorisatioii. l-WMAS also prowidLS %UPPOrt
lor I2dvisors aiid oi'ganiscs L"rossliglil-run monej. advi¢c courses lor L lieiil% and other niembLrs of the publiL.
Al thc end ol. ?0?3 TWMA% emplo!.Ld t￿,0 pail-liinL Slaty and supported 19 acti￿¢ i'olLIIIILL'rs. The Lharilv i
VLI'V gi'atelul io its voluniecrs who dediLdtcd nian) IIuLtrs ol-thLir ow'n lime LO n)LUting wilh cliciits and maiia¥ing'
ca%es dLlI'ing ihe year.
The Inisiccs held tive nieetingJs during 2023 (tour regular quarterly meetings and oiie slraleg>' Ineetingl.
Rtview ol. aciivili¢s of Crossli
hi Twickenham diiriii
the ear elided 31 Decei)Iber 2023
We supported 238 people directly., and held 294 appointnienls dui'ing ihe vear. achieving debt reductions of
£??0.988 and income &?ain5 01-£36,065. in ihL Inrm of grants and benelits awarded. tor cliei)ts. Iii man), oiher
in%l<1nces we wLre able to stop interest and other charge5 011 debts and to negotiate atfordable debi repavn)Lnt
plaiis.
CI iLI)1s u.qU&111}' he<ll' about us Irom ivord ol. Imouth. or relerred Io LIS by Ii)Lc11 ag)encies Such as Ilie IoLal
authority. IoLdl churches. RUILS. Heslid. AchieviiigJ fnr Childreii. Citizei) s Adk'iLC Bureau, housin
Is%()ciatioii% and pariner charitlcs. Oiir clieiils spai) a widL' %pecli'iini ()l-dgL.. lan)i l J. pi'ofilL"s and ethnii
backgirouiids aiid the vdsl niajority arL' in recLiPI of henetits and live iii I'enlcd ac¢omniodatioii. l)ver 70 % ot.
our clients liad their maiii issue resolvgd w'liei) theN came to seL us aiid <lPPI-oximaiely 80 /0 reporled an
iniproveiii<iit iii Iheii. sitLl<ltion and lilt Inore iii conti-ol ol-lheii. t"utiire. Vei'fv lem, clients arc iii tLIII-iiine
eniplovnieiit or l)ave aiiy qudlil ILatioiis. Man)1 are iii)cmployed. with a nun)ber haviiigj disabililics or health
oiiditions Ih<lt inliibii Ihcir abiliiy to work.
The detrimental impact of the Covid lock-down period.% 1.4 slill very Inuch evident. People lost their iiicoines
and livelilioods and have not yet been able to (Jet baLk to a quality ot- lite Ihev oiiLL eiijayed. Thc cost of liviiig
crisis L(Intinues lo have a hugje iinpact on uur cl ienis <ind niaiiy iiow face a si(uation ol. otlen havino lo choose
belli'eei) pa) jiiij
lor food or eiicrg). as Ihej. arc iiot always able to allord both.
l-he vasi majnrity ol-OLir client appointmenis dl'e iii-person. Most Inonths we held 20 appoiiitnieiils at St
Sieplieii s chLir¢h, East '[ wickenham, 2 at All Saints chLir¢h, Hampion and 4 at Hope Church, Flounslow.
We als() hLld 3 monei education courses in Twickenhani aiid Hampion. These COLirses are designed to equip OLII.
clienis and oilieis ￿.1(1] Ini)ney man<ioement and budLyetin&Tr skills to help them avoid talling inio debt.
CoiilinLled.

Pab)e 4.
TW MONLY AI)VICE SERVICE
REPORT OF TI IE I'RUS'I"L.ES
Continiied
Re¥'iew of-aeti￿'It]eS durin
the
'ear elided 31 December 20?3 Continued
WL exist lo help people lit'i theniselves out of pove11y aiid io help tlicin to biiild a better t'uture lor
themselves. Oiir vision is centred on the whole pei'son, nic¢ting people at their point ol. need and walkiiio
ith theiii Linlil ihe}' gFCt back on tlieir teet. l-his holistic approach aims to lullj. support ihosL strug'g)ling
the mosl aiid (c) equip iheni to laLL the t'ulure wilh confidcncc.
ResLIItS diid I IiianLldl
osition
The receipls ai)d payinenls account tor the vear ended 31 December 2023 is sel out oli paue 7. 1.he charit)," s
bank balaiice totalled £51,136 at tlie )'e<l1' end (2022.. £54.297)-
We ai'c very grateful io all doiiors who have supported our work dliriiio
the year. We are particularly
ni'aleliil lo Si Siephcn's Church ickenhaii). Hdinpton Fund, Ricliinond Parish L<111d% Charit}, and ihe
RoiaiTr, C lub lor (h¢ir gciierous suppoil. We w'ould als01 ike lo thank London Borough uf Hoiinslow for
4upp()rtjii¢i oui. woi'k in Huunsluw, {via a service ILVLI agreement between 14ounslow Borough aiid L'rossliglil
AdvicLI.
"rhe trustees haie desiginaled £3.000 of the £6,000 urant trom Si Stephen s Cht]rch towards the costs of
providiiii)
debi and benelil adviLL in Hounslow attei- March 2024. M,hen the funding troni Loiidoii Borough ot-
Hounslow iii 2022 will have beLn fully expended.
Tlic trustees are of ihe opinion that ihe overall state of aftairs ol- the organisatioii at 31 DeLeinber 2023 is
satisfa¢tori' and that the organisation has Sutficient reserves ti) meei ils lului'e obligdlion5.
Ileserves
ulic
TIIL. Iruslees aiin 10 Inaiiilaiii averagye t-ree reserwes (11- 6 10 9 Inonilis planned expendilui'e lo cover any
tLmporai')J shi)nfal15 in iiicoimiii£l I'es()urLes and enablL the Lhkrily lo coiitinuc its ￿'ork wliilst specilic plaiis
lo balanLe iiicome aiid expcndilure are implcmLnted. Ai J"L'ar end. undes i g?naled Ircc re.serves wei'e
£42.7841?0??: £.39.425). eqiiating lo jiist uiidei- 12 nioiiths ol. total 2024 budgeted ekpenditurc. 'I'his was
higyher than budgFeled. Idruel! as a result of unexpectedly being one s£afl- mciiiber dowii lor ihe lirst part ol.
thL year. Accoi'dingly. the Iruslees hai'c approved a small delicit budget for 2024, arisingi from a planned
rLdLlCtioii in grani iiieoine troin detei'rii)g7 some gsrant applications. in order to uraduallj bring reserves dowii
iiito the tariyei rangc.
Public bei)elil
In preparing this repoit the trustees have given due regyai'd th¢ Charity Conimissioii's general gliidance on
piiblic benetit.
Conlinucd.

Page 5.
TW MONF,Y ADVICE SERVICL
REPORT OF THE TRUSTEES
Continued
Related PartN" Disclosiires
Jean MoorlioLlSC also scri'ts as a trustee ol'Cr0551ig?hi AdviLe.
Marlin Dul'lv ib also a iru5l¢¥ uf I lainploii F und. H.hiLh providcd a grdni io TWMAS diiring) the y'ear.
D()natioiis io the charity from trustees lotalled £1.260 in 20231£4.260 in 2022).
Ni) tl'UStee received any reinuneration or expenses Ironi the chariiy dui'ing ihe yeai..
Approved by (he Irustees on 13 Augyust ?024.
Margjd
Ciailand
Trustee Lhai
erson

Page 6.
TW MONEY ADVICF. SF.RVICE
INDEPENDLNT EXAMINLRS REPORT
'I'O'I'HE TRUST'ELS ()F
TW M()NEY ADVICE. SF.RVICE
I report to ihL cliarity trustees on my examination ot the aboi'e charity ("The Trust") accounts for the
year elided .31 DLccnibcr ?11?3 whicli arc set oiit on pagics 7 10 10.
Re5
oiisibil ities aiid basis ot-re
A5 the cliai-ity's trustees, you are responsible for the pi'cparalion ol'ihe accoui)Is iii accordance with
the requiremenis of the Charities Act 2011 ("Ihe Act").
I repoil in respect ol. my exainiiialioii of the Trust's account5 carried out iiiider seciion 145 01. Ihe
201 I ALI and in Larrj'ing oui mv examinaiion. I have lollowed all the applicable Directions given by
Ihe Churity Commission under seclioii 14i15}(b) of tlie Act.
Inde
endenl e.Xdniiiier's statement
I have coinpleted mv examination. l Lonfimi rhat no material matters have coine to my
aiiention 121 conn¢ction with the cxamiiiaiic)ii giviiiv niL cause io believe that in. an) malerial
respcct..
the accounlingi rcL()rds were not kept in ac¢ordaiicL Wlth seclioii 130 01. the Charities Act. or
the accounts did nut accord witli Ilie aLcoiinliiig rLeords: or
(he dc¢ounts did iiol comply ii'iih th¢ appliLatile requirL'inents concerninq the lomi and Lonlent ol.
accounts sel out in the Q harilies IALLoiiiils and Reports) RegJulalioiis 2008 other than anv
requii'emeni tl)at tlie aLeoiints c a 'lruc and t.air i.ieiv ivhich is not a Inallcr considered as
part of an indepei)dei)l exainination.
I hL1ve no Luncerns and have coinc across no n)atlci-.4 iii LoniieLtion with ihL' e¥aminarion to wliich
aiiLiili()ii shc)Lild he drIl￿'n in Ihis rcport iii order io Lli<lble a prupi'r undersidndiiio ot the accoiints lo be
reached.
SigJi)ed as the independent examiner on 13 A
2024 b
Chrisiopher Brec
Chartered Accouiilant

W MOl%EI' IIDVICL SERVIC.E
7.
RECEIPT
AND P.4YMENTS .4CCOLINT
FOR THE YEAR ENDED.11 DEC'LMBER 102.1
20?2
Unrestricted
Restricltd
lunds
Toial
funds
Note
funds
Receipts
Donalioiis and grants
18.756
15.-f00
34.2iC)
6?.204
Total receipts
18.756
62.204
Payineiit5
Dircci cl)arilable expeJidilur¢
CharitablL aiiivilies..
Supp()rtinbT conlribiiiion Ic) tlie rhariiy
C'rossli&phi AdviLL
6.000
-$00
8,500
Stal'f ¢ost5
4.49?
27.992
28,?38
Otlier direct COSIS
1.905
167
Total paJ'i)ieiitS
12.1£4
26.167
i9.119
Nel receipts for the vcar
Total lllndy broubihi form'ard
6,i59
42,425
110.6671
16,020
14.-7081
58.445
35.)60
Total liii)ds cairied forward
48.784
54.127
Appi'oved by the tTUSiees on 13 Augiist 2024 and signed oli their behalf by..
MargJdr¢t
TrLisle¢ ¢l)air
atland
rson

Pagie 8.
TW MONEY ADVICE SFRVICE
STATEMENT OF ASSETS AND LIABILI'fiES
AS AT 31 DECEMEIF.R 2023
Note
2022
Assets
.1 <111&)ible Iixed assets
Ca41i at baiik
Cash held by accoLiiiiaiiis
Tax reclaini Cjift aid
943
51.136
165
1.893
875
54.297
510
2.763
54.137
58,445
Statement of funds
Unreslricted fund5
CJeneral t-und
42.784
DesibJnated fund
3.000
48.784
42.4?5
Restricted fund5
luuiislc)w ILlI)d
Courses liind
4.819
i34
li.819
?01
Tolal of funds
8.445
Approved by the trustees on 13 ALigust 2024 and signed oli their b¢halt-bJ':
el E Gatland
Trustee chai
erson

PagTe 9.
.1 111 M()NI.. Y AI)VIC'.I.' 41-:IIVIC'L
Nl) I'L-I-()'I-FIF. A
.01 IN'I"
I.'I)R THF. I'I..
olic
The accoiints liave been prepared on tlie receipts and pdymeiits basis. The accounts coinply witli tlie
organisaiion s b?overniii¥ dociiinent. UK Geiieral ly A¢cepled Practice and the Chgl'ities Act 201 l ing()faT as
the). apply lo thc chai'itv and its TTUStees' aiinLial report and accouiiis.
The iangiiblc fixed assets ar¢ recorded at cosi less acclimulaied deprecialioii and any accun)ulated
impaii'ment105ses. At eacli reportiiig, date the charitj a55esses wheiher tlier¢ is ai)v iiidication or
iiiipairment. I f bLILlI indiLation e.xists. the I'eLovei'able ami)unt ()f tlic asset is deiennined wliicli is the higTliei'
ol'its fair valiie le8$ costs to sell and its valLie in use. An iinpainneiii loss is rLcc)¥nised li here the carrying
dmoLint exceeds ihL' recoverable ic moiint. DepreLiatioii is cliai'¥)ed so as io allocate tlie cost of8SSL*ts less
tl)¢ir residual valiie over their estimaied usefLII lives on an annual 2.50/0 redu¢iiigF balance basis.
The trusi¢e5 coiilirm, in a¢cordaiice with The Chariiable Iiieorpoi'ated Oiganisatioiis IGeneral) Regjulations
2012. tliat at rlie vear tjid I'WMAS did i)ol liave aiiy outStaiidii)i?
giuarai)ILeS to tliii'd parties nor anv debis
%Lcuied oli assets of tlie organisation.
T'lie charity'.5 ti'ustees are rcspoi)sible IOT tlie pi'eparation of the accoiinis. Tlie chariry s trustees consider
Il)at an audii is noi required for tlii5 period Liiider SeLliDn 144 of tlie Chai'itiLs ACL 2011
2 Donations and
UnresirTcied
Haniploii l.und
Richinoiid PaT1511 Lands Charity
Roiars Club
Si Steplien's PCC
Other duiiatioiis
i 0.000
10,000
00
-500
6,000
(1.000
10.86_3
10.86.•
Gift aid
15.5DO
34,?56
Taiiuible fixed assets- con)
ulers/offi
mcnt
C cJ.s1- As at l Jan and 31 Dec ?OL*
.556
( Iiii'ic4llvii¥¢ir(/- as at l Jan ?013
1,9i9
Brouiyhi t()rward as ai l Jatj •0?"
t)¢ for the }'ear
( ui'ric'<l/cJiii'iird til 31 IJL'L 2Q?3
681
996
.4.$ 31 Ik,c'6'inbL)1. ?023
943
,l.v cil 31 1)e(embc•r 2n??
875

P¢lgJ¢ l O
rw Ml)Nl.'Y 41)VIC'I.' %I.'RVIL E
l.'()R I-I11.' I'I.AR I-'NT)I.'D 31 DF.
."MBLR 2(121
4 Siaieiiieiit of fuiids
Re%trieiid 1£)
Courses
Hounslow
Gene
l Hoiinslow- Total
Desi inated
Siaft.
Total
Balaiice ai l J11 11 ?0?"
j9.424
201
16,020
15.756
i.000
18,756
15,000
15.500
E.Ipendilur¢
112.i971
11$ 0001
?6,1671 138.5641
BalanLe at.31 DeL *O?.3
42.784
6.oao
5.34
Tl)t Ristricled Flouilslo￿. fiind arose froin a grai)I froin Ci'ossligjhi Advice for proi.idiiig debt and
bLnel It iidvicc iii Hoiinsloiv froin Fcbruary ?022 to Mclrch ?024. '1-he purpoqe of the fund is to cover
th¢ iosls ol. pri)vidiii¥i rhi% advice. The tialaiice remainiiii> ai J l December 2073 was £4,819.
Ali uniestriLled HoLiiisIL)w fund was algo ¢stablislied in 1022 lollowiiigTr il)e trustees, agjreeineiii io
desigTiiate txil-liun of gieiieTal fiind iliCL)IIIL ti) fliiid coiitiniic11ioii M-ork in HI¥Linslow after MarLh ?024.
w.hen the Crus51iLilit Advice LTraiit beei) lullv expendLd. ThL pufposL of ihe ILind is to Lover soiiie of
the costs ol'providinbi debt ai)d benelil adviLe in Flounsloi¥ ¢ltler M£11'Lh ?024.
11)e Purpose of lh¢ Staff Costs tund is to Lover salari¢s and otl)er staff costs.
Tlie purrK)se of the Q oiirs¢s fund is (o covei. the cost of courses rLllI for clienis.
S Related
art transaLti
In the vcar triistees doiiated £1.260 to the charity 1£4,260 in 2022}.
There w'ere no other tr1t nsactioiis IvÉth the triisl¢es.