2021-03-31-accounts - Home-Start Spelthorne

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Annual Report
2020/2021
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Reg. Charity No. 1160026

Home-Start Spelthorne is an independent charity and since 1996 has been supporting families in the Borough of Spelthorne to identify their unique needs and assist them in developing the skills and confidence necessary to build better lives for themselves and their children. Over the last 25 years Home-Start has received over 2100 referrals from many different organisations and has supported thousands of children.

Home-Start Spelthorne is managed and funded locally. We are supported by the national organisation, Home-Start UK which offers advice, training, information and guidance to the Home-Start network to ensure consistent and quality support for parents and children.

Home-Start offers a unique service. We recruit and train volunteers who are usually parents themselves to visit families at home who have at least one child under 5 and to offer them informal, friendly and confidential support. We tailor our support to each family and their specific needs, and we work with the whole family; providing a package of support, comprised of emotional and practical support, activities with children and help to access services.

To help give children the best possible start in life, Home-Start supports parents as they grow in confidence, strengthen their relationship with their children and widen their links with the local community.

Home-Start Spelthorne is

Community based and led by local need
Based on a relationship of trust built between volunteer and family with evidence showing both parties benefit
Outcome-focused, with a focus on empowering families and volunteers

Our values

We offer families choice
We work in partnership – with each other, with families, and with other agencies
We work in a spirit of openness, encouragement and enjoyment
We are flexible and responsive to the needs of families

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Our Management Committee
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Home-Start Spelthorne is an independent charity with Trustees being responsible for directing the management and administration of the charity. Trustees have a wide range of roles but are primarily responsible for making the charity effective, providing overall direction and maintaining sound management of funds.

Trustees

Kevin Bulfin Jean Rogers Vivian Williams Christine Knight Vivien Talkington Trustee Trustee Chairperson Trustee Trustee Beth Scott Anne Damerell Pat Dowthwaite Jenny Sice Sue Price Trustee Treasurer Trustee Vice-Chairperson Trustee

Volunteer Representatives - Wendy Webb & Isobel Parr

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Our Patron
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Jean Pinkerton OBE

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Our Staff
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Hazel Want Amanda Salmon Debs Dennehy Tracey Osborn Mandy Groves Administrator Family Support Family Support Family Support Strategic and Development Manager Co-ordinator Co-ordinator Manager

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Chairperson’s Report
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Sadly, 2020/21 was dominated by the Covid-19 pandemic and so our year was not as we had hoped and planned it to be.

Despite the challenges of Covid-19 our staff’s, trustees’ and volunteers’ adaptability and flexibility proved invaluable. Staff moved to working from home at very short notice. Our volunteer homevisiting service for families was offered remotely; latterly this included the option of walk and talk. All of us became familiar with a piece of technology that proved a lifeline for many – Zoom.

The safety and wellbeing of our staff, volunteers and families remained paramount, but Home-Start Spelthorne was still able to support 171 children.

As part of an annual report, it is the Chairs responsibility to ensure certain special people are acknowledged. In addition to all four of our amazing staff in Staines, Amanda, Tracey, Debs and Hazel, we have to thank:

Beth Scott for her 8 years as Chair of Home-Start Spelthorne; she has proved a hard act to follow.
Mandy Groves, who completed 25 years of loyal service in September 2020. Mandy was employed as our original Scheme Organiser, who set up Home-Start Spelthorne, prior to our launched in April 1996. Mandy is still with us and is now our Strategic Development Manager.
Jean Rogers and Pat Dowthwaite retired as Trustees; we miss them, but they remain special Friends.
All our Home-Visiting Volunteers and Trustees, we could not function without your dedication.
Vivien Talkington who agreed to join us as a Trustee. We were very pleased to welcome Viv back to our Home-Start Spelthorne family, Viv was one of the first home-visiting volunteers recruited by Mandy in 1996.

Last, but no means least, our thanks go to all our funders and supporters who made it possible for Home-Start Spelthorne to continue to meet local needs.

Vivian Williams

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Treasurer’s report
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2020-21 was an extraordinary year, financially as in all other respects. We began by setting a deficit budget, intending to use some reserves in order to maintain services, and we ended the year with by far the largest surplus in our 25 year history, which is very reassuring when facing future uncertainty.

The Home-Start team responded magnificently to the Covid crisis and adjusted to home-working and remote support of families. Expenditure was similar to that of previous years, with reductions in travel and stationery costs. Spelthorne BC eventually noticed the rent undercharge and recovered some of it.

The big fluctuations have been in income. The Surrey CC contract value reduced to £22K as expected, but the apparently abandoned Heartlands CCG contract revived, and paid £15K just before the yearend. Spelthorne BC and BBC Children in Need continued to fund us, and the Community Foundation for Surrey gave us another £7,500 in addition to their original £3K loss-of-fundraising-events grant. Our trustee Christine Knight raised an amazing £3,450 through the 2.6 Challenge. Local donations include £1K from Sunbury Neighbours, £1K from BUPA, and £2K total from five Spelthorne councillors. HomeStart UK gave £870 from their Covid fund, and arranged a very successful national partnership with John Lewis, which resulted in excellent publicity, many new volunteers, and lots of money, including £4,178 for us. Finally, the big surprise was a grant of £25K from Dept of Culture Media & Sport/Pears Foundation after an interview organised by Home-Start UK.

It gives me great pleasure to record our thanks to these and many other friends and donors, in cash and in kind, who have supported and heartened us in this difficult year. They are listed on the inside back cover, and it is an amazing list.

Financial and other risks are reviewed regularly, and procedures agreed to manage them. We have more than satisfied our reserves policy, which states that at least three months costs will be held in reserves for unpredicted expenses or opportunities, or in the worst case to fund closure. The charity has no debts secured by charges on its assets, and has given no guarantees leading to potential liabilities.

Home-Start Spelthorne has an excellent team of dedicated staff and volunteers backed by a strong management committee. My thanks go to all of them and to our helpful auditor David Thomas.

Anne Damerell

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Accounts
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Accounts for the year ending 31 March 2021

Accounts for the year ending 31 March 2021
CiN CFS Unrestricted Total Receipts SCC via SCT 21,792 21,792 Heartlands CCG 15,405 15,405 Spelthorne BC 15,000 15,000 Children in Need 19,927 19,927 Com Fnd Surrey 10,500 10,500 DCMS/Pears 25,000 25,000 SBC councillors 2,000 2,000 SCC councillors Shepperton Parish Charity HSUK/John Lewis 4,178 4,178 HSUK/Covid 870 870 Donations 5,578 5,578 Fundraising 6,485 6,485 Bank interest 31 31 Total 19,927 10,500 96,339 126,766 Payments Salaries 18,059 3,000 65,908 86,967 Rent & cleaning 3,133 3,133 Home-Start UK fee 1,782 1,782 Expenses 501 353 854 Stationery & post 1,215 1,215 Insurance 873 873 Training & support 93 89 182 Phones & IT 2,044 2,044 Equipment 5 5 Electricity Sundries 463 463 Total 18,653 3,000 75,865 97,518 Surplus/(deficit) 29,248	*19-20* *33,980* *15,000* *17,287* *5,000* *3,166* *500* *2,500* *12,279* *10,048* *127*
	*99,987* *77,985* *1,800* *1,782* *3,642* *2,747* *782* *987* *1,966* *1,478* *1,935* *444* *95,548* *4,340*

Accounts for the year ending 31 March 2021

CiN
CFS
Unrestricted
Total
Receipts
SCC via SCT
21,792
21,792
Heartlands CCG
15,405
15,405
Spelthorne BC
15,000
15,000
Children in Need
19,927
19,927
Com Fnd Surrey
10,500
10,500
DCMS/Pears
25,000
25,000
SBC councillors
2,000
2,000
SCC councillors
Shepperton Parish Charity

HSUK/John Lewis
4,178
4,178
HSUK/Covid
870
870
Donations
5,578
5,578
Fundraising
6,485
6,485
Bank interest
31
31
Total
19,927
10,500
96,339
126,766
Payments
Salaries
18,059
3,000
65,908
86,967
Rent & cleaning
3,133
3,133
Home-Start UK fee
1,782
1,782
Expenses
501
353
854
Stationery & post
1,215
1,215
Insurance
873
873
Training & support
93
89
182
Phones & IT
2,044
2,044
Equipment
5
5
Electricity
Sundries
463
463
Total
18,653
3,000
75,865
97,518
Surplus/(deficit)
29,248

19-20
33,980
15,000
17,287
5,000
3,166
500
2,500
12,279
10,048
127

99,987
77,985
1,800
1,782
3,642
2,747
782
987
1,966
1,478
1,935
444
95,548
4,340

Statement of Assets and Liabilities

Cash funds on 31 March 20: £99,501 after increase of £29,248

Assets subject to depreciation : office equipment £1,234 after depreciation of £886.

Liabilities: electricity bill to come.

Home-Start Spelthorne is a Charitable Incorporated Organisation with a constitution as governing document. Trustees are appointed by the management committee. No remuneration has been paid to trustees. The trustees have considered the Charity Commission’s guidance on public benefit, and noted that any family in Spelthorne with a child under five is eligible to receive support from the scheme.

Thank you to our wonderful volunteers

Tracy Janet Di L Geraldine Liz Hayley Wendy Barbara Sam Margaret Jackie Linda M Christine F Sue L Carmel Gillian Nikki Isobel Di S Lisa L Hilary June Amanda Linda B Kathy Anne Grace Kimberly Zaneta Susie Sue Chris Julie Maggie Shannon Anna Ayesha Chauntelle Jess Joan Pam Siobhan Alison Jennifer Joanna

Total of 45 Home-visiting Volunteers

We wish to express our warmest thanks and appreciation for everything our volunteers have done to support families in Spelthorne during this year.

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Welcome and Goodbye
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Welcome

Alison Jennifer Joanna

Vivien

Goodbye and thank you

Pat D Jean R Pam Hayley Sam

Congratulations to Di, Tracy, and Janet Home-Start Spelthorne volunteers who Received the Spelthorne Civic Award Trust in Recognition for outstanding voluntary service rendered to the community of the Borough of Spelthorne.

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Family Support Manager’s report
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2020 – The Year we were Locked down!!

As a lover of horror films, I never thought I would feel like I am living in a movie! When I watched the film, Contagion, I didn’t expect the storyline to come true! The year 2020-2021 will be one of lasting memories and stories to tell the Grandchildren. I knew it would be a year of change having just recruited new staff (Debs & Tracey). I didn’t anticipate that their induction and training would need to be completed remotely as we went into lockdown two weeks after they started and suddenly found ourselves setting up offices at home, be it in the dining room, bedroom or wherever we could find a space!

I am so grateful for the way in which staff, volunteers and trustees adapted to change and the flexibility that was required of them. Many of us had never even heard of ‘Zoom’ apart from in the form of a song. Now, it is a part of our everyday lives and vocabulary. Are we zooming today? Shall we meet on Zoom? Let’s zoom! Our Covid-19 sub-committee have done an amazing job of ensuring our policies and procedures are kept up to date in line with Government guidance and continue to do so. The pandemic has certainly encouraged us to become more paperless and to operate more effectively via digital and electronic methods. We have proven that you are never too old to learn new skills.

Families have been amazing at how they have managed their changing situations. Parents finding themselves taking on the role of teachers and working from home at the same time. Thankfully, families have been understanding of how we have adapted our service to provide support remotely including our online support group and they have appreciated staying connected with their volunteers. For many families, this year has been exceptionally tough, babies being born in lockdown, parents losing their jobs and children not having access to their usual social activities. We know we will continue to see the impact of the pandemic for a long while to come and we hope to be able to support as many families as possible as they focus on resuming some kind of ‘normal’ life.

I am sincerely grateful to our wonderful team of volunteers, staff and trustees for their commitment and support during this last year and I know together, Home-Start Spelthorne will continue to provide a valuable service to local families.

We ended the year looking towards our 25[th] Anniversary (April 2021) and the celebrations to follow once Covid restrictions are lifted. Happy 25[th] to Home-Start Spelthorne

Amanda Salmon Amanda Salmon

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Our first year at Home-Start Spelthorne
Debs & Tracey – Family Support Co-ordinators
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I was really looking forward to the start of my new job in March 2020 and sure enough it started just how I had hoped. I began getting to know the ways of working and started finding out about all the fabulous volunteers who support families in the Borough. As we all know now the year didn’t quite develop how we expected it to! Nevertheless, I was well supported by Amanda and Hazel during the changeover to remote working and despite us not being together I felt part of a great team doing lots of work to keep families going through such an extraordinary time. Families were so grateful for the contact that Home-Start were able to offer, and I was really proud of the way that all of us staff and volunteers pulled together to do what we could to help. Now that we are back working face to face with families and volunteers I am able to reflect on the past year and although it was challenging I’m so pleased with what we achieved.

Tracey Osborn

My first year at Home-Start has certainly been a memorable one, I am so pleased that during the pandemic we were able to adapt and continue to support families remotely. Seeing successful matches where friendships blossomed over the phone and being part of the biweekly Parent Support group on Zoom were both particular highlights for me. During some of the hardest days for me personally I was inspired by Home-Start volunteers who give their time to help others so generously. I am now really enjoying supporting families to get back out into the world. So many families are now in need of our support, and I know we will all do our best to be there for them.

Debs Dennehy

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Annual Statistics 2020-2021
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Distribution of referrals within Total number of referrals received 71 the Borough of Spelthorne

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9
11 Ashford
Shepperton
Staines
Stanwell
8 Sunbury
9
13
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How we supported families

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We supported a total of
79 Families
Transforming
the lives of
171 Children
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Families Home-Start Spelthorne supported made significant progress in all four areas of need: parental health and wellbeing, child health and wellbeing, parenting skills and family management.

Family’s needs identified at initial visit Better outcomes for children and families

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Mental health
issues
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Help with day to
day running of
the home
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Low self-esteem
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Feeling
isolated
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Family conflict
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Struggling
managing their
children’s
behaviour
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Parental health
Children’s health
and well being
and well being
Home-Start
Impact
Family
Parenting Skills
Management
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The earliest years make the biggest impact - Home-Start Spelthorne makes sure those years count so that no child’s future is limited. We tailor our support to each family and their specific needs, and we work with the whole family, providing a package of support, comprised of emotional and practical support, activities with children and help to access services. This year we supported 79 families, 171 children through home-visiting, groups & occasional support.

Feedback from Families

Home-Start provided us with the needed family support. I had a wonderful and friendly volunteer who is always ready to go the extra mile for us. Having someone to talk to during the Covid-19 period has been a blessing. I have also made new friends on the Zoom group. Honestly speaking, I don’t know how I would and will have survived without Home-Start.

Home-Start have helped me understand I am not always the problem and I used to let myself be taken advantage of.

It was very helpful to have someone to listen and to talk to in tough times especially in the lockdown period.

Thank you for always helping and supporting me and my family. I cannot rate Home-Start Spelthorne enough. I’ve never felt so welcome and not judged.

The lady who was assigned to me, listened to me, understood if I needed to talk about how I was coping and feeling. She gave me a reason to live, cope and smile. Without her friendship and support, I don’t think I would be writing this today.

Meeting my volunteer was a turning point in my life and I am forever grateful. You are true angels.

Everyone involved was so kind and helpful. I am so grateful to everyone.

A better start in life can change a child’s future

Thank you to all our friends Supporters & Partners

Heartlands CCG Waitrose Egham Sunbury Neighbours Harris & Hoole Tesco Costco Bupa Foundation Staines Rotary Manna Foodbank Surrey Care Trust John Lewis Runnymede Runners Shepperton & Sunbury Rotary HSUK(DCMS/PEARS) Cllr. S Doran Lawtonash Services Cllr. Vinson Cllr. J Doran Cllr. Cornes B Griffin Walker Family J Hendry V Forman S Crookes N McNicol G Williams P Pettitt P Underwood L Underwood J Harris C Schofield S Cook H Hall M Mertens D Mertens C Knight S Kent S Lanigan Anne Marie O’Riordan Claudine Lee S Mansell P & S Collins K Bulfin D Dennehy Jessica Elrick-Moon I Parr A Oriorda W Webb B Scott C Fairhurst S Price P Newman J Rogers

Thank you

to all our volunteers who donated their expenses Friends of Home-Start Spelthorne Everyone who sponsored our fundraisers

Home-Start UK and all our referrers

Thanks to all our guest speakers who gave their time freely and supported our preparation and training of our volunteers and to the many people who have given their support this year

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How can you help Home-Start Spelthorne?
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By becoming a Home-visiting volunteer

By joining our Management Committee

By joining our Friends of Home-Start Spelthorne

By making a donation

By helping to organise a fundraising event

By encouraging your Business/Company/School to nominate Home-Start as their Charity of the year

Home-Start Spelthorne The Resource Centre Staines Park Commercial Road Staines upon Thames Middlesex TW18 2QW Telephone No. 01784 463200 E-mail: info@home-startspelthorne.org Website: www.home-startspelthorne.org Facebook: www.facebook.com/homestartspelthorne Twitter: www.twitter.com/@HomestartSpel

Accounts for the year ending 31 March 2021

CiN CFS Unrestricted Total Receipts SCC via SCT 21,792 21,792 Heartlands CCG 15,405 15,405 Spelthorne BC 15,000 15,000 Children in Need 19,927 19,927 Com Fnd Surrey 10,500 10,500 DCMS/Pears 25,000 25,000 SBC councillors 2,000 2,000 SCC councillors Shepperton Parish Charity HSUK/John Lewis 4,178 4,178 HSUK/Covid 870 870 Donations 5,578 5,578 Fundraising 6,485 6,485 Bank interest 31 31 Total 19,927 10,500 96,339 126,766 Payments Salaries 18,059 3,000 65,908 86,967 Rent & cleaning 3,133 3,133 Home-Start UK fee 1,782 1,782 Expenses 501 353 854 Stationery & post 1,215 1,215 Insurance 873 873 Training & support 93 89 182 Phones & IT 2,044 2,044 Equipment 5 5 Electricity Sundries 463 463 Total 18,653 3,000 75,865 97,518 Surplus/(deficit) 29,248		19-20 33,980 15,000 17,287 5,000 3,166 500 2,500 12,279 10,048 127 99,987 77,985 1,800 1,782 3,642 2,747 782 987 1,966 1,478 1,935 444 95,548 4,340

Statement of Assets and Liabilities

Cash funds on 31 March 21: £99,501 after increase of £29,248

Assets subject to depreciation : office equipment £1,234 after depreciation of £886.

Liabilities: electricity bill to come.

FOR ENGLAND AND WALES report on the accounts Section A Independent Examiner's Report Report to the trustotsl mombers of k¥DfiE- %TAQ-T £PcLTH-O, On a¢count• for the year endedl 11 IDII Charlty no (If any) IIL CJOI Set out on pages I r8Wrt to the truste8s on my examination of the ac¢ounts of th8 above charlty (Ihe Tmst") for the year ended Respon8lbllltles and As the tharity trustses of the Trust, you are responsible for th8 preparation basls of report of Ihe accounts in accordance wtth the requirements of the Charities Act 2011 (Ihe Acr}. l pOrt in respecl of my examination of the Trust's accounts carried out under section 145 of the 2011 Act and in carrying Out my examinalion, I have followed the applicable Directions given by the Charity Commission under section 145151(b) of the Act. I have completed my examination. I wnfim that no materlal matters have come to my attention (other than that disclosed below") in rJ)nnection with thè examination which gives me cause to believe that in, any material respect.. accounting records were not kept In accordance with sectlon 130 of the Acl or the accounts do not accord with the accounting records IndOndent examlnerfs statsmont I have no concerns and have coTh auoss no other matters in conneGXion with the examination to which attention should be drawn in order to enabbe a proper un(lerstanding of the acUnts to be reached. Flèase d8lèt8 the words in the brack8ts if they do not apply. Slgned: Date: 2£ Name: Relevant professlonal quallfication(s) or body (If any): Addrass: Twlt IER October 2018