LOCAL VOICE IN THE COMMUNITY
(Limite41 by Guarantee)
COMPANY NO.:8786829
CHARITY NO.:1158809
REPORT AND ACCOUNTS
for the year ended
30 June 2025
MARGARET TRorrER FCCA
205 WELL STREET
LONDON E9 6QU

LOCAL VOICE IN THE COMMUNITY
Financial Statements for the Year Ended 30 June 2025
Contents
Pages
Reference and Administrative Details
Report of the Board of Trustees
Independent Examiner's Report
10
Statement of Financial Activities
11
Balance Sheet
12
Notes to the Accounts
13-16

LOCAL VOICE IN THE COMMUNITY
Status:
Company Limited by Guaranlee No.8786829
Charity registration No.l158809
The Company's governing document is its Mfflnorandum and
Articles of Association dated 22 November 2013. as amended by
resolution registered on 27 June 2014.
Company nan]e clianged from Healthwatch Tower Hamlcts.
Registered Office:
80 Redmans Road
IA)ndon El 3AG
Trnstee Directo
Committee:
Professor Tim Oliver. (resTrgned 2 DttemIxr 2025)
Mr Randal Smith
Stephanie Dowker (resigned 24 Sq)tcmber 2024)
Ashton McGregor
Naomi Goldberg (appointed 21 June 2025)
Bliss Micallef. (appointed 21 June 2025)
Michael Kedd& (appointed 21 June 2025)
Manager and
Company Secretary: Dianne Barham
IndepeDdent
Examiner:
Margaret Trott¢r FCCA
205 Well Street
London E9 6QU
Bankers.
CAF
25 Kings Hill Avenue
Kings Hill, West Ma]ing
Kent ME19 4JQ

LOCAL VOICE IN THE COMMUNITY
Report of the Board of Trustees for the year ended 30 June 2025
The Trustees present their report and the financial statements for the year
to 30 June 2025.
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
Healthwatch Tower Hamlets ('The Charity") is a registered charity and was
incorporated on 22 November 2013 as a company Limited by guarantee. Its
governing document is its Memorandum and Articles of Association that
were amended by special resolution reglstered on 27 June 2014. The
Charity was registered by the Charity Commission on 7 October 2014.
Recruitment and Appointment of the Board of Management
The management of the Charity is undertaken by a Board of Trustees that
were first appointed folLowing external recruitment in 2013 and elections in
2014. The Chair of Charlty during the year was Mr Randal Smith. All Trustees
live or work in the London Borough of Tower Hamlets and bring a range of
skiLls and experience to the Board.
Trustee Induction and Training
Trustees are recruited based on an evaluation of the baLance of diverse
skills and experience needed to govern the Charity. Potential Trustees
attend meetings as obserrfers and advisors and newly appointed Trustees
receive induction information which contains information about the Charityj
its structure and operations, board structure, Trustee duties,
responsibilities and key policies. Trustees are encouraged to participate in
activities to obtain a better appreciation of the Charity's operations.
Training is provided to the Board as a need is identified.
Trustee Directors who served during the year and changes up to the
accounts signing date were
Tim Oliver (resigned 2 December 2025)
Randal Smlth
Ashton McGregor
Stephanie Dowker (resigned 12 September 2024)
Naomi Goldberg (appointed 21 June 2025)
Bliss Micallef {appointed 21 June 2025)
Michael Kedda (appointed 21 June 2025)

LOCAL VOICE IN THE COMMUNITY
Public Benefit
The Trustees have referred to the guidance contained in the Charity
Commission's general guidance on public benefit when reviewing our aims
and objectives and in planning our future activities. The Trustees are
satisfied that the Charity continues to deliver very tangible public benefit
through its activities.
Statement of Trustees. Responsibilities
The Trustee5 (who are also the directors for the purposes of company law)
are responsible for preparing the Report of the Board of Trustees and the
financiaL statements in accordance with applicable law.
Company law requires the directors to prepare financial statements for each
financial year. Under that law the trustees have elected to prepare the
financial statements in accordance with United Kingdom Generally Accepted
Accounting Practice {United Kingdom Accounting Standards and applicable
law) and adopting the provisions of Accounting and Reporting by Charities:
Statement of Recommended Practice applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard FRS 102
(effective l January 2019).
Under company law the Trustees must not approve the financial statements
unless they are satisfied that they give a true and fair view of the state of
affairs of the company and the proflt or loss of the company for that period.
In preparing these financial statements, the Trustees are required to:
select suitable accounting policies and then apply them conslstently;
observe the methods and principles of the Charities SORP;.
make judgments and accounting estimates that are reasonable and
prudent;
state whether applicable UK Accountlng Standards have been
foL(owed, subject to any material departures disc105ed and explained
in the financial statements.
prepare the financial statements on the going concern basis unless It
is inappropriate to presume that the charitable company will
continue in business.
The Trustees are responsible for keeping adequate accounting records that
are sufficient to show and explain the charity's transactions and disclose
with reasonable accuracy at any time the financial p051tion of the charity
and enable them to ensure that the financial statements comply with the
Companies Act 2006. They are also responsible for safeguarding the a55ets
of the charity and hence for taking reasonable steps for the prevention and
detection of f raud and other irregularities.
In so far as the Trustees are aware:

LOCAL VOICE IN THE COMMUNITY
there is no reLevant information of which the charity's Independent
Examiner is unaware. and
the trustees have taken all steps they ought to have taken to make
themselves aware of any relevant information and to establish that
the examiner is aware of that information.
The Trustees are responsible for the maintenance and integrity of the
corporate and financial information included on the charitable company's
website. Legislation in the United Kingdom governing the preparation and
dissemination of financial statements may differ f rom legislation in other
jurisdictions.
OBJECTIVES AND ACTIVITIES
Our mission is to put the voice of patients, carer5, users and the Local
community at the centre of service planning, design and delivery. We give
residents a stake in the local health and social care landscape to improve
health and weLI-being. We support resident5 to navigate health and social
care services and understand their journey.
Our charitable objects are:
The advancement of health and the relief of those in need by reason of
youth, age, iLI-health, disability or financiaL hardship by:
(a) providing information and advice to the general public about local
health and social care service;
(b) making the views and experience of members of general pubLic
known to health and sociaL care providers;
(c) enabling local people to have a voice in the development, delivery
and equality of access to local heaLth and care services and faciLitie5
and;
(d) providing training and the development of skills for voLunteers and
the wider community in understanding, reviewing, scrutinizing and
monitorlng local health and care services.
The Charity acts as the local independent champion for the public, alming
to promote better outcomes in health and social care for all by improving
services as they operate today, or shaping how they will look in the future.
The Charity also seek5 to advance the education of the public in health and
social care issues.
At an Extraordinary General Meeting on 31 August 2022 the Board agreed:
to dissoLve Healthwatch Tower Hamlets Ltd and establish a
Charitable Incorporated Organisation (CIO) Local Voice in Your
Community - to be known a5 Local Voice.
to transfer the net assets of registered charity Healthwatch
Tower Hamlets (Charity Number 1158809 - Company Number
0878682) to Local Voice in Your Community CIO from the date

LOCAL VOICE IN THE COMMUNITY
that our application is approved by the Charity Commissioners
and dissolve Healthwatch Tower Hamlets Ltd
This change is required as Healthwatch Tower Hamlets Ltd is no longer the
contract provider for Healthwatch Tower Hamlets and has expanded its
remit to cover a wider geographical area including HeaLthwatch Waltham
Forest, North East London Integrated Care Board (NEL ICB) and the wider
health and care sector across England.
ACHIEVEMENTS AND PERFORMANCE
During 2024125, Local Voice continued to deliver a high-impact insight and
engagement programme across North East London (NEL). Through the NEL
Community Insights System, we processed 162,365 experiences and
identified 536,048 issues, producing regular quarterly reporting and
bespoke analyses for the Integrated Care Board (ICB) and Place Based
Partnerships.
Our insight contributed to measurable improvements in:
Maternity equity, including commitments to trauma-informed care,
improved interpreting support and a proposed 2417 helpline.
Primary care access, informing a clearer and more consistent Same
Day Access model across NEL.
Health inequallties, enabling the ICB to target comrnunications to
specific ethnic and disability groups, improving uptake of screening
and immunisation programmes.
Healthwatch Waltham Forest
Healthwatch WaLtham Forest published 54 reports, heard from 5,530
people and identTfied 21,689 issues. We supported 110 individuals with
advice and information.
Key areas of work included:
GP access and Same Day Access reform
Locality Hub design
Whipps Cross A&E patient experience
Care Home GP service evaluation
Safe Surgeries and GP registration barriers
Romanian Community Projects
We expanded our programme supporting Romanian residents across
WaLtham Forest, Newham and Tower Hamlets. This included:
A Romanian Vaccine Trust project using Romanian-language online
channels moderated by clinicians.
Targeted health literacy work to address misinformation arid improve
vaccine uptake.
Community Insight Researchers delivering insight and outreach,
including work on cancer awareness.

LOCAL VOICE IN THE COMMUNITY
This work provided the ICB with a replicable model for tackling inequalities
through culturally competent communication and community-led insight.
FINANCIAL REVIEW
The results for the year ended 30 June 2025 are set out in the Statement of
Financial Activities on page 11 . The assets and liabillties of the Charity as at
30 June 2025 are given in the Balance Sheet on page 12. The financial
statements shouLd be read in conjunction with their related notes which
appear on pages 13 to 16.
Principal Funding Sources
Total income for the year was £252,790 (2024: 300,232)
The main source of funding for the Charity during the year was a contract
with London Borough of Waltham Forest who commission HeaLthwatch
services across the Borough. The 3 year contract comrnenced on 1 May 2022
for £111 ,690 per annum. The Charity also raised grants of £137,921 from
NHS North East London CCG and other public heath grants. Expenditure in
the year was £260,818 (2024: £241,084). The result was a deficit of £8,028,
comprTsing an unrestricted surplus of £34,962 (2024: £46,493) and restricted
funds deficit of £42,990 (2024: Surplus £12,655). The charity is carrying
forward £32,915 of restricted funds to continue projects that carry over the
year end.
Reserves
The Charity has reserves of £287,381 (2024: £295,409) at 30 June 2025,
classified as £32,915 restricted and £254,466 unrestricted. The Board keeps
the level of reserves under regular review to ensure that they are adequate
and appropriate to meet the requirements of the organisation. The Trustees
have agreed a reserve policy, the focus of which is to ensure that the
Charity could meet all its commitments in the event that the core contract
from the local authorities was cancelled. The Trustees have considered the
current and future activitles of the charity and the known levels of income
and expenditure and are sat15fied that the charity is a going concern.
PLANNING FOR FUTURE PERIODS
The Charity will continue to work closely with the London Borough of
Waltham Forest to deliver the outcomes and performance indicator5 set out
in the Healthwatch contract, monitored through an annual work plan
approved by the Board.
Alongside borough-based delivery, the Charity WILI continue to operate at
system level acr055 North East London, working with the Integrated Care
Board and local HeaLthwatch partners to gather, anaLyse and report
community insight through the Community Insights System.

LOCAL VOICE IN THE COMMUNITY
The Board recognises the Charity's reliance on statutory Healthwatch
funding and funding from the North East London Integrated Care Board. The
Charity will seek to strengthen financial resilience by expanding our
Romanlan community health work into national funding programmes,
including the NHS England Vaccine Deployment Programme, and by
increasing multi-borough Healthwatch delivery alongside the Community
Insights System.
PRINCIPAL RISKS AND UNCERTAINTIES
The Charity's income is dependent upon funding which is subject to nationaL
commissioning (of Healthwatch). The Charity successfully tendered for the
Healthwatch Waltham Forest contract that commenced in May 2022. We
have begun to broaden our service provision to a wider range of NHS and
Local Authority providers from across the North East London area.
Our aim is to deliver effective Healthwatch and community insight services
which are valued locally and recognised nationally. This will mean
expanding our provision to a broader range of organisations and other parts
of London and nationally. Promotion of the good work we do will be critical
as we seek to put the charity at the front of the drive for improvements in
health and social care services.
All staff have been working at home effectively and face to face
engagement is undertaken by an outreach team. We continue to aLso use
phone, online cornmunications and digital engagement with residents and aLI
stakehoLders.
Restriction5 on Distribution
The Memorandum of Association prohibits the distribution of income and
property of the Charity to the members. Upon dissolution or winding up of
the Charity the assets shall be given or transferred to some similar
institution or institutions having objects similar to the Charity.
Tax Status and Small Company Provisions
Healthwatch Tower Hamlets is a registered charity and is therefore
potentially exempt from taxation of its income and gains as it falls within
the definition of a Charity as defined in Part 1, Schedule 6 of the Finance
Act 2010. No tax charge has arisen in the period. This report has been
prepared in accordance with the special pravisions for small companies and
comply with the Statement of Recommended Practice - Accounting and
Reporting by Charities FRS 102

LOCAL VOICE IN THE COWAUNITY
Approved by the Board of Management on 2 December 2025.
Company Secretary
Dianne Barham

Independent Examiners, Report to the Trustees of
Local Voice in the Community for the year ended 30 June 2025
Responsibilities and basis of report
As the charity's trustees (who are also the directors of the company for the
purpose of company law), you are responsible for the preparation of the
accounts in accordance with the requirements of the Companies Act 2006
(the 2006 Act").
Having satisfied Myself that the accounts of the Company are not required to
be audited for this year underpart 16 of the 2006 Act and are eligible for
independent examination, I report in respect of my examination of your
charity's accounts as carried out under section 145 of Charities Act 2011 ("the
2011 Act") (as amended by the Charities Act 2022).
In carrying out my examination, I have followed the Directions given by the
Charity Commission (under section 145(5)(b) of the 2011 Act).
Independent examiner's statement
The company's gross income exceeded £250,000 and l am qualified to
undertake the examination by being a qualified member of the ACCA.
I have completed my examination. I confirm that no material matters have
come to my attention which gives me cause to believe that:
Accounting records were not kept in accordance with section 130 of the
Act; or
The accounts do not accord with such records. or
The accounts do not comply with relevant accounting requirements
other than the accounts give a 'true and fail view which is not a matter
considered as part of an independent examination; or
The accounts have not been prepared in accordance with the Charities
SORP (FRS102).
I have no concems and have come across no other matters in connection with
the examination to which attention should be drawn in this report in order to
enable a proper understanding of the accounts to be reached.
Signed
Dated 2 December 2025
•/
MARGARET TROTTER FCCA
205 WELL STREET
LONDON E9 6QU
10

OCAL VOICE IN THE COIVILlll
Statement of Financial Activities
Income and Expenditure Account
for the year ended
30 June 2025
Total
FuDds
2025
Total
Fundg
2024
Restricted
U￿reStriCted
Restriet￿ Ullrestricted
Fund
unds
Jncomlng resources
Investment income
Incoming resources from donation5
and charitable activities
1,050
1,050
,066
,066
137,921
113,819
251.740
186.725
112,441
299.166
To¢alincoming r￿0￿ree$
137921
114869
25? 790
186.72S
113507
300 232
R¢sour¢es expended
Costs of generating funds
Cost of generating voluntary income
Charitable activities
To¢ul resources expended
14.208
52,806
14,208
246.610
260 818
l5.101
15,101
225 983
241084
193.804
193 804
174070
174 070
67.014
Jveé Ineomlng/ouooing resources
belore trallsfe￿ beéweenfunds
(55,883)
47.855
(8.028)
12.655
46,493
59,148
Transfers between funds
12,893
(12,893)
Nef incomd(e-yienrfiltsre) for ilieyeor
(42,990)
34,962
(8,028)
12.655
46,493
59.148
Reconciligtion of fund5
I'olal funds brought forward
Tolalfunds c(tmerffonwrd
75.905
32.915
219504
2541.466
295.409
287 381
63.250
75.905
173.011
219.504
236.261
295.409
All of the above results are derived from Continuing activilie& There were no other recognised gains or losses other than those staled aboi
Movements in fund5 aTe disclosed in Note I I to the financial staiements .

ICE lly THE CO
Cowpanv llo. 8786829
Balance sheet
30 June 20?)
ote
20?5
2024
Fiied assets
T￿gible assets
TotalfLred
Curreot ￿￿e*S
Debtors
Cash * bank ￿ld in hand
Tolal cArrenl uxyets
27.923
?6) ?10
29i.133
10.000
288.619
?98.619
Creditors: an￿￿￿tS falling due
Jyithin one year
3.210
eiirreiil a￿￿(liabilItIeS}
287.381
295.409
Total Assets les8 Current liabi]ities
287.)81
29i.409
.Wel assets
io
987.381
The fuDds Trf tbe ¢haritJ':
Restricted funds
Unrewicted fund&
Geueral fiind
Totafi uERrestricted funds
i2.915
75.90)
2)4 466
219504
254.466
295.409
Tolal chdrbyfuxds
29i.409
*For ihe year ending 30 June ?02 i Ib¢ company was entiilcd to exemption under sertion 477 of tjie
c￿mpanieS Act 2006 relating to Sm￿ler cornpanies.
*The members have not requireed the company to obt&in an audtt Fn accordance Th ith Se￿lOn 476 of the
Compallies Act 2006 with respecl lo acLountiug records and the prepar3tion of accoEinlS.
*The directors acknowledge their responsi%ilities for complying ivitli the requirements of the Companies Act
?006 with respect to accounting records and the preparation of accounts.
*The accounts have been prepared trj accordance svith the miLYo-entil)' proTrisioElS and delii'ered in accordance
"ith the proi'isions applicabk to companie5 subject to the Small companies regime
Approved b}" the board on
.4nd signed on their behalf b}.
DirecÉor N'ame
Signattjre
e/,,1 L5

LOCAL VOICE IN THE COI¥qMUNITY
Not&q to the accounts
for the year ended
30 June 2025
l Aecoullting policies
The compaiiy constitutes a piiblic benefit entity as defined by FRSI 02
The principal accounting policies are summarised below. The accoiinting policies have been applied
consistently throughout the year and in the preceding year.
(i) Basis olaccountin
The financial statements have been prepared underthe historical cost convention, and in accordance
with the Companies Act 2006, the Financial Reporting Standard applicable in the UK and the Republic
of Ir¢land (¢ffcctive I January 2015) and the Stat¢ment of Recommended Practice: Accounting and
Reporting by Charities FRS 102.
(ii) Fund accountin
Unrestricted funds are available for use at the discrection ofthe trustees in furtherance of the general
objectives of the charity.
Designated funds are unrestricted funds eannarked by th¢ trust¢¢s for particular purposes.
R¢strict¢d funds are subject to restrictions on theirexp¢nditure imposed by the donor orthrough the
temis of an appeal.
(li i) Incomin
All incoming resources are included in th¢ Stat¢ment of Financial Activities when the charity is entitled
to the incorne and the amount can be quantified with r¢asonable accuracy. The following specific policies
are applied to particular categories of income:
Voluntary incoine is received by way of grant% donations and gifts and is included in full when
reccivable. Income is defered wher¢ cntitlem¢nt has not yet been completed.
Donated services and facilities are included at the value to the charity where this can be quantified.
The value of services provided by volunteers has not been included in these accounts.
The main funding is a Heathwatch Grant ￿]d the company continues to be a going concern and is
not wholly reliant on that grant.
resources
(iv) Resources ex
ended
Expenditure is accounted on an accrual basis as a liability is incurred. Expenditiire incliides any VAT
which cannol be fully rccovered, and is reported as part of the expenditure to which it relates.
Costs of generating funds comprise the costs associated with attracting voluntary income.
Charitable expenditure comprises those costs incurred by the charity in the delivery of its
activities aiid services for its beneficiaries. It incliides both costs that can be allocated direGtly to
such activities and thosc costs of an indirect nature necessary to support them.
Governance costs incliidc those costs associated with meeting th¢ constitutional and statutory
requirements of the cliarity and include the examination fees and costs linked to the strategic
management of the charity.
All costs are allocated betwcen the expenditure calegories ofth¢ SOFA on a basis designed to
reflect the use of the resource. Costs relating to a particular activity ar¢ allocated directly, others
ar¢ apportioned on an appropriate basis.
(v) Pension costs
Payinents under defined contribution pension schemes are accounted for as they fall due.

LOCAL VOICE IN THE COMLIIUNrrY
Notes to the accounts
for the year ended
30 June 2025
(vi) Fixed assets
Tangible fixed assets are stated at cost less accumulated depreciation. The cost of minor additions
or those costing below £1,000 are not capitalised. Depreciation is pmvided at rates calculated
to write off the cost of each asset over its ¢xp¢cted useful life. The rates used are as follows:
Office FumitUTe and Equipment
Incoming r￿Q￿reeS from eharttable activtties
Total
Funds
2025
Total
Funds
2024
Restri¢ted
Fiinds
Unrestricted
Funds
Grants and Donations
London Borough of Walthan Forest Healthwatch
Charitable activities
TH CVS and otber service grants
111.690
111,690
137,921
2,129
111,690
186,725
751
137.921
2,129
Total
137 921
113 819
251 740
299 166
Cost of generating voluntary incorne
Salaries & Wag¢s
Total
14,208
15.101
Charitable activities
Salaries and wages
Events and Mai"keting
Outreach and volunteering
Office expenses, books & publications
Community Intelligence professional + consuhanc).
Financial managen]ent
Training
Governance
Total
161.616
61
3,681
8.274
18,660
1,374
138
41.637
22
1,293
1,018
6,555
483
48
1.750
203,253
83
4,974
9,292
25.215
1.857
186
1.750
246610
174,977
1,864
5,559
9,134
30,804
1,580
315
1.750
225 983
Staff eosts and numbers
2025
2024
Staff costs were as follow5-.
Salaries and wages
Social Security costs
Pension costs
Total
198,226
15,449
175,639
11.278
217461
190 077
One employee received emoluments of Jnore than £60,000
14

LOCAL VOICE IN THE COM￿[UNrry
Notes to the accounts
for the year ended
30 June 2025
The average number ol etnployees during the year, Calculated on the basi5 of full-time
equivalents, was as follows:
25
2024
Advice & guidance
Adininistration & management
3,00
3.00
3.00
2.00
Total
6.00
5.00
Trustee and Key Management remuneration and expenses
The Chief Executive Dianne Barham Teceives a salary of £56,835 (2024.. £54,184)
No trustee5 received any remuneration for the year
No trustee or other person related to the charity had any personal interest in any contract
or transaction entered into by the ctLarity durino the year
Ta lloible fixed assets
Office
Co.¥1
At l July 2024
Disposals
Additions
AI 30 Junc 2025
6.322
6.322
6.322
ALvimulated dwrecidlion
At l July 2024
Ch￿'ge for thc year
Dispostlls
At 30 Jiine 2025
6.322
6,3?2
Nel book volue
At 30 June 2025
AI 30 June 2024
Debtors
2025
2024
Ti'dd¢ debtors
Other debtors
Total
27.923
10,000

LOCAL VOICK ffi THE COINIMUNrrY
Nolcs to accoiints
for the year ended
30 June ?025
Creditors: amoynts falling due within one )'ear
2025
2024
Expense creditors and accruals
5.752
3,210
Total
l O Analysis of net &￿et5 betiveen funds
General
Fund
Restricted
Funds
Total
Funds
Tangible f￿ed assets
Current assets
Cui-rent liabilities
260.218
(5.752)
32,915
293,133
(5,752)
Net assets at 30 June 2025
287381
l J Movement5 in funds
At l July
2024
Incoming
resources
Outgoing
resourc
Transfers
¢t￿'een funds
At 30 Jiine
2025
Resirfcledfunds..
75,905
137,921
(193.804)
12,893
32,915
Total restricted funds
137921
193804
Unreslriclerffunds..
G¢neral fund
219.504
114.869
(67.014)
(12,893)
254,466
Total unrestricted funds
219 504
114869
254 466
Total funds
295.409
260818
287 381
16