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Legal and Administration Information
Registered charity Nova New Opportunities name: Registered charity 1158238 number: Registered office: Nova New Opportunities 2 Thorpe Close London - W10 5XL Tel: 020 8960 2488 Email: info@novanew.org.uk Web: www.novanew.org.uk Independent Price Bailey LLP examiners: Chartered Accountants 24 Old Bond Street London - W1S 4AP Bankers: Unity Trust Bank Nine Brindley Place Birmingham - B1 2HB Trustees: Nick Wellington – Chair Jonnie Beverley – Treasurer Jay Burgoyne Anji Kang-Stewart Stewart McCure Leslie Ramos Kanika Seth
The Trustees have pleasure in presenting their report & financial statements for: Nova New Opportunities for the year ended 31[st] March 2025.
The financial statements have been prepared in accordance with the accounting policies set out in Note 1 of the Accounts and comply with the
Statement of Recommended Practice: Accounting & Reporting by Charities 2019 (Charities SORP FRS102).
| CONTENTS | |
|---|---|
| MESSAGE FROM OUR CEO | 2 |
| OUR VISION | 3 |
| OUR MISSION | 4 |
| AWARDS AND RECOGNITION | 5 |
| ADULT EDUCATION | 6 |
| INFORMATION, ADVICE & GUIDANCE (IAG) | 7 |
| FAMILY PROGRAMME | 8 |
| SOCIAL CHANGE | 10 |
| PARTNERS AND VOLUNTEERS | 11 |
| FINANCE, FUNDERS & GOVERNANCE | 14 |
| INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF NOVA NEW | |
| OPPORTUNITIES | 17 |
✻ ACHIEVEMENTS, EXPERIENCES & CELEBRATIONS IN 2024-25 ✻
2024-25
ANNUAL REPORT
MESSAGE FROM OUR CEO
In 2024/25, Nova New Opportunities remained a trusted, welcoming place where people can steady themselves, be seen, and take their next step forward. In North Kensington, where deep poverty sits alongside extreme wealth and where Grenfell’s legacy is ever-present, the pressures have not eased. Insecure housing, rising costs, poor mental health, loneliness and barriers to education and work continue to shape everyday life.
Against that backdrop, Nova supported 2,500+ people this year. What makes Nova distinctive is not any single service, but how we hold the whole picture. Our integrated model — Adult Education, Information Advice & Guidance (IAG), the Family Programme, and Social Change — means people don’t have to navigate complex systems alone. Practical support that stabilises today sits alongside learning and relationships that open doors tomorrow.
In Adult Education, we welcomed 200 learners and delivered 3,924 attendances across 16 courses. Learners gained English and digital skills, confidence and qualifications — achieving 41 nationally recognised qualifications with a 95% pass rate. We also saw rising complexity, including more learners reporting learning difficulties, and responded with specialist teaching and wraparound support.
Through IAG, we met people at the sharp end of the cost-of-living crisis with steady, relational support. We supported 640 clients through 2,601 sessions, achieving 2,749 impactful outcomes. This included routes into work (56 people secured new jobs) and vital stabilising outcomes: 472 people improved their financial situation, alongside housing and wellbeing support. Crucially, 86% of clients felt less worried after engaging with Nova.
Our Family Programme remained a lifeline and a launchpad, supporting 1,474 participants through 1,133 activities/classes and 11,200 attendances, with 95% rating their experience “Very Good” or “Excellent”. For children and young people, this is belonging, aspiration and a sense that the world is bigger than the boundaries set by postcode.
At a time when many people feel society is pulling apart, our Social Change programme kept building connection across difference. 458 people took part in 23 events; 82% said events helped them connect across boundaries and 89% increased their knowledge.
Our work continued to win major recognition, including the Mayor’s Awards 2025 and, for the second year running, the Young K&C Achievement Awards 2025.
This was also a challenging financial year. The Treasurer’s report sets out the detail, but the headline is clear: we drew down reserves, ending the year at £44k. Trustees and the senior team are taking decisive steps to strengthen resilience and rebuild reserves over time, while protecting quality and staying present for our community.
Looking ahead, the call to action is simple: Nova works because people back it. If you are a funder, partner, donor or community ally, we invite you to stand with us — to sustain vital services and help more people move from crisis to stability, from isolation to connection, and from surviving to thriving.
Lizzie Cho
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2024-25
ANNUAL REPORT
WHERE WE WORK
The Royal Borough of Kensington & Chelsea (RBKC) contains great diversity, huge disparities and inequalities in wealth, health, housing, employment and education, and wide social divides.
In RBKC ** In Golborne ward (where we’re based) ** 36% of residents are from Black, Asian or Ethnic 56% of residents are from Black, Asian or Minority backgrounds; 48% are Christian and Ethnic Minority backgrounds (joint highest in 12% Muslim (vs. 23% in 2021). the borough). One of the wealthiest boroughs in the UK. The most deprived ward in London. Highest number of households (1,690) on the 14,849 households (20%) are on the Low-Income Low-Income Family Tracker & highest Family Tracker. proportion of unemployment-related benefits 33% live in relative poverty. claimants in the borough. Least affordable private rental in the country. £22,600 household income after housing vs. Those on median incomes pay 74% of gross £63,900 in Brompton and Hans Town wards. income on rent vs London (46%) and England (36%). 19% of residents did not live in same 67% of properties are socially rented. address as prior year. 27% of properties are overcrowded. 18,340 (28%) socially rented households. 33% of children receive free school meals, vs. Children are three times more likely to be Sa London (25.8%) and England (23.8%). rr overweight vs.Campden ward Women have the highest life expectancy in the Life expectancy ranks 16/18 in the borough. country. Men have 5[th] highest. Life expectancy gaps between richest and poorest wards: men 18 years, women 17 years.
WHO WE WORK WITH
Based in Golborne ward, North Kensington and serving its poorest wards and those of surrounding London boroughs, in 2024/25 we worked with 2,500+ people:
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90% of people are from Black, Ethnic Minority and migrant communities, many of whom are also refugees, women returning to work and lone parents.
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62% of households have incomes less than £15k per year. 60% of adults are unemployed.
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55% of households live in social housing and a further 8% in temporary accommodation.
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505 children receive free school meals.
** RBKC Fairer Action Plan 2025-2029, RBKC Joint Strategic Needs Assessment (Feb 2025), ONS Private Rental Affordability, England, Wales and Scotland 2024; Trust for London
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OUR MISSION
To create the circumstances through which people have the opportunity to achieve their potential regardless of background.
OUR MISSION
ALIGNED TO OUR CHARITABLE AIMS TO:
Provide Free & Low-Cost Relieve Promote Racial Equality, Promote Social Education for all ages Unemployment & Diversity and Harmony Inclusion Disadvantage between groups
Since 1983, we have provided a bridge to mainstream social and economic engagement for individuals and communities facing barriers and disadvantage through:
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Developing knowledge, education and confidence.
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Connecting diverse groups.
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Offering opportunities for growth and advancement .
We actively listen to our community and respond to their needs, often providing support across many areas of their lives. We also work to build stronger, more connected communities and advocate for systemic change as many of the challenges faced by the people we support are rooted in deeper social and economic inequalities that disproportionately affect minority and disadvantaged groups.
Our work, therefore, operates on two levels:
Grassroots Community Support
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Adult Education: courses to gain knowledge, skills and confidence to move forward in life.
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Information, Advice & Guidance : pre-employment advice and supporting those facing hardship.
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Children, Families & Young People’s Programme : term-time and holiday activities for children and low-income families.
Wider-reaching Social Change
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Dialogue Events and Influencing: challenging stigma, prejudice, and inequality – working with individuals and organisations to move through conversation to action.
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Community Engagement: celebratory events connecting diverse individuals and groups.
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ANNUAL REPORT
AWARDS AND RECOGNITION
Mayor’s Awards 2025
Outstanding service to the borough in the category of Voluntary and Community Sector Organisation
“Nova have consistently gone above and beyond in holistically supporting residents; making a profound and lasting difference in their lives, especially through their employment support programme, health and wellbeing activities…Through their compassionate, empathetic and comprehensive approach, Nova truly sets the standard for community care and support.” – Partner nominator
Young K&C Achievement Awards 2025
Winner: Best Work Supporting Training and Education
“For fostering personal development and strengthening community ties through inclusive and varied educational activities. The panel noted that the nominations told the story of a truly holistic approach to education, supporting both the child and their wider family.” – Young K&C
Young K&C Achievement Awards 2025
Special Mention: Best Work Empowering Youth Voice
“Nova have worked very hard in engaging with young people in our community to work together on a project that benefits the entire community. Not only bringing young people together but also educating interactively.” – Young person nominator
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ANNUAL REPORT
ADULT EDUCATION
Growing complexity of needs
Our learners are mainly migrants from diverse backgrounds, and often face challenges regarding health, access to education and social isolation. This year, the proportion of learners with learning difficulties increased to 26% (up from 18% the previous year) requiring more intensive and holistic support from our staff and tutors. Responding to our learners’ needs, we also designed and delivered creative classes that look at mental health and wellness while still supporting the language skills of participants.
Partnerships to extend our reach
We developed our relationship with the Ismaili Cultural Centre in South Kensington through the engagement of learners outside the Ismaili culture. We collaborated with Lancaster West, to deliver digital skills classes open to all, supporting people to navigate the increasing number of essential services and activities now accessed via digital platforms.
It’s not all work…
“My English has improved tremendously. I am applying for a Teaching Assistant position. I like to meet and chat with people. Nova is the star for me.” – Learner
Besides gaining skills and qualifications, many learners gain the confidence to make friends, convey their ideas and opinions effectively and improve their quality of life. From trips to Parliament, Kew Gardens and theatre performances to guided tours exploring the rich cultural history of the area and community events like our biannual Great Get Togethers, we ensure that the benefits of education extend beyond the classroom.
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ANNUAL REPORT
INFORMATION, ADVICE & GUIDANCE (IAG)
Towards a brighter future
We helped individuals gain the skills and confidence to move into and succeed in employment. Support included CV writing, online job search and applications, and guidance on entrepreneurship and social media. Soft skills training included confidence-building, interview preparation and mental wellbeing. To support clients experiencing homelessness and / or domestic violence, a referral route to Shelter was setup ensuring the most vulnerable received specialised assistance promptly, addressing safety concerns and providing access to long-term support services.
Support with the cost of living
We offered advice and hands-on help with budgeting, managing Universal Credit (UC), advocacy with utility providers and for small grants. Clients were supported to develop skills, particularly with IT, to manage
future challenges independently. We began home visits to support the most vulnerable and the team completed an Energy Advice course, enhancing delivery to include practical energy-saving advice. In response to increasing financial pressures faced by our clients, we partnered with Nucleus to deliver a weekly debt advisory service.
Minimising the impact from Benefits System Change
As members of our community moved to UC, we focused on helping them manage the transition. This included helping people gain digital skills to manage a UC claim, or advocacy during engagement with
“I’d like to express my heartfelt gratitude [to Nova] for their kindness, patience and attentiveness. Their warm and considerate approach truly makes a difference, particularly during moments when one feels vulnerable or – overwhelmed.” Client
DWP. We worked to ease the stress and barriers faced, particularly by those with long-term health conditions or families moving from tax credits.
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FAMILY PROGRAMME
Exploring the arts and culture
London’s world-class offerings saw families immerse themselves in museums, theatres and cinemas, explore stately homes and even perform at the Notting Hill Carnival. From institutions such as Royal Albert Hall, Lyceum Theatre, Saatchi Gallery and Kensington Palace to smaller venues like the Polka and Little Angel Theatres, families took part in a range of creative and cultural experiences.
Let’s get physical
Health and wellbeing sessions at Chelsea FC, matches and being once-in-a-lifetime mascots at the Chelsea Legends match were just some of the ways we kept our families in top gear. With festive skating at Battersea Park, bowling, mini-golf, city-farming at Freightliners and outdoor challenges at Hobbledown Heath—staying active had never been such family fun!
Back to the future with STEAM (Science, Technology, Engineering, the Arts & Maths)
Scientific exploration was the aim at Imperial College Invention Rooms where families took part in range activities, from Super Space Science to building cardboard cities fit for the future. We went back in time exploring London’s history via riverside mudlarking with MOLA, and even further back at the Natural History Museum where our young people were involved in naming its new dinosaur, Fern.
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2024-25
ANNUAL REPORT
Education matters – With the generous support of Wellington Asset Management Foundation, we delivered weekly after-school online classes in English, maths and science for Years 3 to 10. With an initial pilot of Year 10 classes and continued support for the Dalgarno Trust, over 200 children took part. Scratch, Minecraft Education and Wix coding classes were delivered by MAMA.codes.
North Kensington Youth and Young People’s Activities - With a
new dedicated Children and Young People’s Lead in post, we delivered a dynamic youth offer. Our targeted North Kensington Youth Group (NKYG) met regularly to build leadership, employability and life skills for children affected by the Grenfell tragedy, while our new Youth Voice Group acted as young advisors and ambassadors, launching their own social action project focused on local environmental issues. Other Highlights included the NKYG
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“Both my children
achieved excellent results
at school for the
academic year, which I
attribute to the
consistent after school-
classes they attended
with Nova…also enabled
me to better understand
subjects that my children
need support with, so I
can better assist with
their education outside of
school.” - Parent
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Launch Party for 2024 cohort with the International Women’s Peace Group Art Competition, a gliding day in Cambridge, and the Dress Codes Young Producers Programme with Historic Royal Palaces where, over the year, young people produced and designed installations and exhibits for the Dress Codes exhibition at Kensington Palace. Other activities included Cultural Cuisine workshops led by migrant chefs, Education to Employment sessions and arts workshops at the Natural History Museum, where young people’s work featured in the Sampling Nature exhibition.
“This amazing organization offers a wide variety of free activities for local young people in the school holidays as well as during term time. Not only are the activities fantastic, but the families get to know other local families.” – Parent
We were delighted to be awarded 2025 Young K&C Award for Best Work Supporting Training and Education for young people. Receiving this award two years in row is a real testament to the sustained effort and impact we are making. We also received a Special Mention for Best Work Empowering Youth Voice.
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SOCIAL CHANGE
Community and Connection
The Great Get Together, in memory of Jo Cox MP, continues to promote her belief that “we have far more in common than that which divides us .” Our second year of biannual events, saw A Cultural Celebration at Kensington Palace’s Clore Centre, featuring music, dance, art and food, while honouring Grenfell; and our winter event focused on warmth and reducing isolation.
Voices for change
Our School of Humanity connects individuals facing stigma and prejudice—Living Subjects—with those curious to see beyond the label. Events included Diverse Mental Health Journeys , marking World Mental Health Day; Resilience and Success Through Adversity , featuring stories of achieving against the odds; and Visible and Non-visible Disabilities for a major corporate’s D&I training.
Our Living Career Library offers young people from underrepresented groups opportunities to talk with professionals from diverse backgrounds—Living Career Books who share insights and lived experience. Our event with Hodan Somali Community
“It's not just having an impact on the people you're speaking to, but at the same time you're having an impact on yourself also…it's an incredible way of connecting communities together.” – Participant
saw participants explore careers in journalism, healthcare, law and acting. Themed events included STEAM Careers at Lancaster West’s Futures Fair, corporate roles at CAA Stellar, and Black Excellence for Black History Month.
Underrepresented voices were projected through events like a community discussion on shared spaces in North Kensington, crucial for healing after Grenfell, and filmed interviews to promote inclusivity with a major delivery partner. To alleviate daily pressures on our service users, we also offered connection and learning, including Walk & Talks with Iya London Walks exploring local history and our Festival of Learning offering sessions on Mental Health, Entrepreneurship and Creative Writing.
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ANNUAL REPORT
PARTNERS AND VOLUNTEERS
Collaboration and partnerships power our work. We are delighted, and fortunate, to work with an incredible range of partners, from small community organizations to world-class institutions. We envisage and work together to offer our service users a bigger and better world of support, opportunities and potential.
Second Home, Holland Park
Advance Lancaster West Second Home, Holland Park Ambassadors Theatre Group Lexi Cinema Smart Works Bikeworks Little Angel Theatre Southbank Centre CAA Stellar London Children’s Ballet Story Jam! Campden Charities Lyric Theatre The Garden Cinema Chelsea FC Foundation MAMA.codes The Hon. Co. of Air Pilots Community Catalysts Migrateful The Ismaili Centre Dalgarno Trust & Foodbank Mike’s Table The Jo Cox Foundation Grove Trust Mohn Centre The Lexi Cinema Henry Smith MOLA Trussell Trust Historic Royal Palaces Natural History Museum Ubuntu Pledge Hodan Somali Community New Wimbledon Theatre UNDR IMG NHS Grenfell Health Service V&A Museum Imperial College London North Kensington Fire Station Volunteer Centre K&C Imperial College Invention Rooms Partnership for Young London West London Creative Iya London Walks Polka Theatre Westminster City Lions KCS Carnival Mas Band Raspberry Pi Foundation Westway Trust Kensington & Chelsea Libraries Royal Albert Hall Young K&C Kensington And Chelsea Council Science Museum ZSL London Zoo Kensington and Chelsea Foundation Saatchi Gallery Kew Gardens Snakes and Ladders (Soft Play)
“It was my pleasure to meet and work with your fab Young Producers in the lead up to Dress Codes, and it’s always their work that gets the most enthusiastic comments from visitors to the exhibition.”
– Partner, Historic Royal Palaces
Photo - Dress Codes © Historic Royal Palaces
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ANNUAL REPORT
Volunteering
We know volunteering can have powerful effects. Many of Nova’s staff started as volunteers, so we have experienced first-hand the potential effects on both volunteers and those receiving their support. Our impact is enhanced by the mix of people coming together to build a better future. Much of our work would not be possible without the time and effort given by volunteers - we thank them all.
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We engage volunteers in various roles, from teaching assistants, IAG advisors and trip leaders to subject and skills specialists, and those with lived experience for our social change events.
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Our volunteers are a rich, diverse pool of individuals, whether they are our learners and clients who may benefit from volunteering as a progression stage, or outside individuals and corporate teams providing pro bono support while expanding their own experiences and outcomes.
“Volunteering with Nova has given me so much! Retiring from full-time work after many years, having raised kids who are now leaving home and starting their own journeys left me with many doubts about this next chapter and to be honest feeling a bit adrift. Yes, volunteering is a great way to share and give back but it’s so much more than that. I’ve learnt (and continue to learn) so much if not more from the students and staff here at Nova than they will ever learn from me - so if you’re looking to do something fulfilling, fun, creative, engaging and challenging in all the best ways possible - join us!”
- Margaret,Volunteer in Adult Education
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ANNUAL REPORT 2024-25 ✻ ACHIEVEMENTS, EXPERIENCES & CELEBRATIONS IN 2024-25 ✻
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2024-25
ANNUAL REPORT
FINANCE, FUNDERS & GOVERNANCE
Financial Statement
This has been a difficult year for Nova. Due to a good result last year with a £40K surplus helping to give us Reserves of £121K we set a more ambitious budget for 24/25 to enable a full staff complement for our expanding services. While we achieved an Income of £725K (£718K in 23/24) we were not successful in reaching our target to meet our Expenditure of £802K (£678K in 23/24) and consequently needed to draw on our Reserves, with the result that by the end of the year they stood at £44K (£121K in 23/24). Particular difficulties in the funding environment were encountered in the year due to some of Nova's key multi-year funding having ended and some key funders of the voluntary sector having shut down while re-ordering their priorities in the face of unsustainable demand. Going out to new funders was only partially successful in the year but is now bringing in results for 25/26.
70% of our Income was raised from charitable trusts (74% in 23/24); 17.5% from our training contract from RBKC (20% in 23/24), 6.5% statutory funding from RBKC and 6% from donations, student fees and fundraising events (6% in 23/24). 84.5% of our Expenditure was on the salaries of our 26 full and part-time staff (81% in 23/24); 10% on premises, office, admin, IT, marketing, publicity and governance (13% in 23/24) and 5.5% on Project costs (6% in 23/24).
While costs were carefully controlled during the year, steps have already been taken - including cuts to expenditure and quarterly targets that have to be met, otherwise further identified cuts will need to be made - to try to ensure that 25/26 has no end of year deficit and that Nova begins to rebuild its reserves. Also, as other voluntary organisations are finding, due to the increasingly challenging funding environment, increasing efforts are now being made to attract funding from corporate & business foundations, donors and philanthropy.
As per the notes to the accounts, we are aware of an outstanding potential liability but this does not change our view of our continuing as a going concern. All departments have fundraising targets, including a contribution towards core costs and fundraising is supported by our part-time fundraiser, our donor schemes and fundraising events and our Trustees’ networks and professional contacts. As a consequence, Trustees are confident that Nova continues as a going concern.
Reserves Policy
Nova aims to build up a reserve to underwrite 3 months’ running costs - £185K for 25/26 - to ensure:
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(i) a working capital sum to forestall cashflow issues
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(ii) a buffer to cover risk areas – see below
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(iii) the ability to continue developing services and pioneering new initiatives while waiting for funding to be secured.
The policy is to ensure Nova can continue to operate and develop irrespective of short-term funding uncertainties. With reserves of £44K Nova is now focused on rebuilding them.
Funders
We are extremely grateful to Nova’s funders for supporting and enabling our work. In particular Nova would like to thank: The Royal Borough of Kensington and Chelsea, The Campden Charities, Wellington Asset Management, The Henry Smith Charity, City Bridge Trust, Garfield Weston Foundation, John Lyon’s Charity, The National Lottery Fund, Kensington and Chelsea Foundation, Grove Trust, Lancaster West Community Fund, Ironmongers Charities, Westway Trust & Accessibility Apple UK.
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ANNUAL REPORT
Fundraising
All fundraising carried out by and on behalf of Nova by our staff has been compliant with The Charities (Protection and Social Investment) Act 2016 and there are no matters to report. There were no complaints in the year (23/24 - none).
Risk Management
Through the year, Nova keeps under review those factors that may affect its ability to meet its objectives. The major risks currently identified are:
Sustaining our income. To mitigate the risk we continue to develop, sustain and demonstrate the value and quality of our services and programmes, to track and record all the successful outcomes for our users, to ensure good communication and open dialogue with our funders and to continue diversifying our funding.
The cost-of-living crisis. In particular, the effect this can have on reducing numbers attending Adult Education classes and the impact this can have on the funding made available to Nova via the borough from the GLA. To mitigate this risk we continue to deliver quality courses, while developing our services in other areas and attracting funding for them.
The 3-year renewable lease on our current premises at a charity rent. The factor mitigating this risk is the long-term relationship we have with our charity landlord who has always been very supportive to Nova and their understanding of the importance of the central location for Nova’s base in North Kensington.
Public Benefit
The Trustees confirm that they have referred to the guidance in the Charity Commission’s general guidance on public benefit when reviewing the charity’s objectives and activities and in planning future activities and they judge that they fully meet the public benefit test.
Plans for the Future
We continue to be alert to the shifting social, economic and funding environments and ready to respond to community needs - our key goals are to:
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Sustain the funding for the organisation’s step-change made over the past 4 years.
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Sustain our core team to ensure high quality services continue at their current increased level.
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Keep evolving our social change programme and influencing work.
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Grow our donor schemes and fundraising events to create a robust group of supporters.
Governance & Management
Nova’s Board of Trustees provides stable and committed support for the organisation. Nova’s current Trustees (7 for the year and now 10 in 25/26) have over 60 years charity governance experience between them, are drawn from a range of backgrounds and provide a range of support. We look to ensure our Board has lived experience of the issues that Nova works with and is both inclusive and diverse. In selecting individuals for appointment as trustees, Nova has regard to the skills, knowledge and experience needed for the effective administration of the charity. Trustees are appointed for a period of 4 years and may be subsequently re-appointed.
Day-to-day running of the charity and all staff matters are deferred to the CEO and the senior management team. The senior management team reports to the Board of Trustees at quarterly meetings and at ad hoc and sub-committee meetings.
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Statement of Board Responsibilities
The Trustees are responsible for the preparation of accounts and financial statements for each financial year in accordance with the requirements of the Charities Act 2011 and to give a true and fair view of the charity’s state of affairs. To ensure its responsibilities, the Board of Trustees has acted as follows:
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Selected suitable accounting policies and applied them consistently
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Observed the methods and principles in the Charities SORP 2019 (FRS 102)
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Ensured proper accounting records are kept that disclose the financial position of the charity with reasonable accuracy at any time
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Regularly reviewed financial and operating performance
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Prepared the financial statements on the going concern basis
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Made judgements that are reasonable but also prudent
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Followed applicable accounting standards, subject to any material departures disclosed and explained in the financial statements
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Been responsible for safeguarding the assets of Nova and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities
This report was approved by the Board of Trustees on 13/1/2026 and signed on their behalf by:
Nick Wellington
Nick Wellington, Chair
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