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2022-06-30-accounts

Making Miracles

Annual Report and Accounts 2021/2022

Company Registered Address 7 The Street, Detling, Maidstone, Kent ME14 3JU. Head Office: 01622 735230 Head Office: 01622 735230

Registered Charity No. 1158233 Company Registration No. 9073484

Contents Page

Legal and Administrative 1
Charity Objectives and Main Activities 2
Recruitment of Trustees and Policy on Reserves 3
Chairman’s Report 4
C.E.O. Report 5-6
Organisation Structure 7
Support Services 8
Key Achievements 9
Impact 10
Income Sources 11
Our service user’s presenting issue(s)
12
Independent Examiners Report 13
Statement of Financial Activities 14
Balance Sheet 15
Financial Notes 16-17

MAKING MIRACLES

(A COMPANY LIMITED BY GUARANTEE AND REGISTERED CHARITY)

Legal and Administrative Information

Registered Charity Number 1158233
Company Registration Number 9073484
Date of Incorporation 5thJune 2014
Start of Financial Year 1 July
End of Financial Year 30 June

Trustees/Directors as at 5 September 2022

Sally Howells Patricia Bax Linda Goss Louise Mengual Sharon Smith Laura Shutt

Other Trustees who served in this fnancial year Lynda Mitchell Chief Executive Ofcer Kelly Wells Registered Address 7 The Street Detling, Maidstone Kent ME14 3JU Bankers Charities Aid Foundation West Malling, Kent Barclays Bank Rainham, Kent

1

Governance And Management

The charity is a company limited by guarantee and registered charity. It is operated under the rules of its memorandum and articles of association dated 05/06/2014 and most recently amended 25 June 2020. It has no share capital and the liability of each member in the event of winding up is limited to £1.

Charity Objectives

  1. Providing appropriate personal, professional, emotional and practical support to our service users and their wider family network including partners, siblings and grandparents in relation to baby loss and miscarriage and adapting our services to meet the needs of other client groups as needed.

  2. ��To�raise�the�profile�of�issues�surrounding�miscarriage,�baby�loss�and�other�issues�affecting�those� other groups we support who have lost in order to make the public more aware of the need for services and the need for such issues to be discussed more openly.

  3. 3.��Developing�new�support�services�as�identified�by�our�service�users.

  4. Finding new ways of raising funds to ensure the sustainability of our organisation for�the�benefit�of�the�public.

  5. 5.���To�promote�volunteering�in�the�wider�community�engaging�them�in�fulfilling�opportunities�to�raise� funds for our charity and, at the same time, promote their own personal well-being;

  6. Taking care of our staff and volunteers and recognising the value they add to the organisation.

Summary of the main activities undertaken using the Charity�Commission�guidance�on�public�beneft�

  1. To provide to members of the public professional counselling services and other informal support services for bereavement, trauma or loss in order to reduce mental health issues and improve emotional well-being for themselves and their families.

  2. 2.���To�promote�volunteering�in�the�wider�community�engaging�them�in�a�range�of�fulfilling�opportunities� to raise funds for the provision of services which the charity provides and, at the same time, promote their own personal well-being.

  3. To respond to local and national issues and use the experience we have to support other client groups as needed.

2

Methods adopted for the Recruitment and Appointment of new Trustees

In the event of needing new Trustees the charity publishes invitations on social media and through existing�links�with�volunteers�and�supporters�of�the�Charity.��People�firstly�have�a�telephone�interview�with� the Chairman, they then provide information including a pen picture about themselves which is circulated to all existing Trustees.

Trustees have 7 days to object advising why any objection is forthcoming. Arrangements are then made for the Chairman to meet them to go through the role and responsibility of being a Trustee and if they still wish to do so and they are suitable they are then put forward at a Board meeting. Induction and then ongoing support and training is provided as and when needed.

Potential new Trustees are required to familiarise themselves with the practical work of the charity. They are encouraged to meet key employees and attend a variety of the fundraising events. New Trustees are provided with information which includes:

A copy of the Memorandum and Articles of Association.

A copy of the latest approved Report and Financial Statements.

In addition to the above, initial and then periodic training and information sessions are arranged by the Chairman of the Charity, to update Trustees on their obligations, the charity’s framework, risk assessments, understanding�financial�reporting�and�strategic�planning.�

Making Miracles Policy on Reserves

The charity has a policy which has enabled one years running cost to be secured in a separate General Account in order to ensure that should the organisation cease to exist all families receiving the range of professional bereavement and counselling services and other support services at that time would be able to complete their individual services still free of charge from an alternative provider. In addition the charity�would�provide�sufficient�to�meet�staffing�for�the�one�year�whilst�services�were�reduced�and� redundancy costs for all current staff employed.

For 2022 the total reserve fund would be £180,210.

All�monies�remaining�after�necessary�payments�made�would�be�transferred�to�another�not�for�profit� provider of bereavement services within our area.

3

Chairman’s Report

It has been an eventful year both recovering from the impact of the Covid Pandemic, the launch of several new support services and of course the opening of our shop “Handmade with Love” and it has been a privilege to steer the Board of Trustees through this period. The Board is grateful to our C.E.O. Kelly Wells whose passion, energy and drive has enabled some amazing key achievements to be delivered.

We feel we are now well established in the Medway Towns and also starting to make real impact as we expand across other parts of Kent and are particularly grateful to the Community Fund and all other funders and fund raisers for their on going support.

In�this�financial�year�our�total�income�was�£203,614�with�expenditure�at�a�level�of�£176,735�resulting�in�a� carry forward amount of £26,879. Due to the different funding years from our own (which runs from 1 July to 30 June), for many of those who award us grants we usually have a substantial amount which looks unspent, however�it�is�allocated�for�specific�purposes�within�such�funders�particular�grant�period.�We�also�have�some� funds still remaining from the pandemic which are in our accounts with the full agreement of our funders. (These are grants we applied for prior to the pandemic and awarded funding during the pandemic but not able�to�spend�and�will�reduce�significantly�in�the�next�financial�year).�In�addition�the�higher�level�of�income� during the pandemic year was when we were given permission by the Charity Commission to extend our client group to those who had suffered a loss due to covid and who desperately needed our trauma and bereavement counselling services.

Our Impact Page demonstrates our success supporting over 1000 people every year across the full range of�our�services.�Next�year�our�priority�is�to�engage�more�fully�with�businesses�to�further�secure�our�financial� future and provide even more awareness of the need for our services.

We are a volunteer led charity with a small paid team which equates to three w.t.e. plus the CEO. We have two full time Support Service Managers each of whom have a half time fundraising/admin support post. All staff have been touched in some way by baby loss. Each member of our Board of Trustees also has been touched in some way by baby loss and each individual has experience and a professional background in a key area of our work in order to drive the organisation forward successfully and support the operational team. We�have�23�professionally�qualified�bereavement�and�trauma�counsellors�who�are�self-employed�but�work�for� us across the total catchment area so that wherever a service user lives we are able to offer local support as quickly as possible and usually see people within two weeks of an initial contact with them.

Making Miracles around 150 volunteers who carry out various roles from helping at our Baby Memorial Garden, knitting for our stalls and shop, working at our stalls and shop and so much more and we could not deliver what we do without their amazing support.

Sally Howells Chairman

4

Founder & CEO Report

Sitting down to write this report I truly didn’t know where to begin. We have had the busiest and most exciting year. I would personally say it has been our best yet.

Being able to get back to “normal” after Covid and starting up some of our much missed knitting groups was so amazing for every knitter but also our team and the wider community. To see our knitted items back on the stalls at Detling Village Hall, Hawley Garden Centre and the week long stall at Hempstead Valley Shopping Centre was just so lovely following a tough pandemic where all these wonderful things we all love to do… just… had… to.. STOP!

We have had some fantastic community support from the Medway United fundraiser which kick started the financial�year�to�our�Treasure�Hunt�at�Swanley�Park.�Over�Christmas�we�were�back�at�the�Dickens�Festival,� in Rochester Railway Station with Father Christmas and held community events across Kent with “Story time/ breakfast and tea with Santa” The children had the best time and it was magical watching their little faces light up after a tough 2 years. We had local businesses sponsor us with our “12�days�of�Miracles”�and�finally�returned�to�some�bucket�shakes�in�shopping�centres�and�supermarkets.

October saw our most successful Baby Loss Awareness campaign in conjunction with our local church. After the Baby Loss Alliance asked charities to turn buildings “Pink and Blue” for awareness we did this with hundreds�of�floating�pink�and�blue�umbrellas;�thus�meaning�people�had�a�place�to�go�during�the�week�and� to see the beautiful display and hang their babies names with the umbrella via a wooden heart. The public’s response and was simply outstanding and it is something that we will continue to grow this year. Our dads 1 in 4 video campaign sent awareness to another level and has continued to grow when speaking about men’s mental health in the baby loss journey.

I had the privilege of being invited to be a part of the Medway Fetal and Maternal Medicine Centre New Parents Network and it launched in August. This is where I engaged with medical professionals as well as parents who experience trauma and loss. I am thrilled to be a part of the initiative to help improve the care of local women and shape the way the services grow in the future.

In March we received the “High Sheriff of Kent Award” which was an absolute honour, to be able to go along and hear about all the wonderful charities in the County and also to be recognised for the work we do by receiving this award. We were thrilled!

In�February�we�launched�our�first�“face�to�face”�Support�Group�service�and�it�has�been�so�successful.� With 21 parents both singles and couples we ran it for 12 weeks and received astonishing feedback from�the�attendees;�it�is�definitely�going�to�be�part�of�the�Making�Miracles�Bereavement�Care�Pathway� moving forward.

But I think the biggest month for me of the year, which is always so special as our birthday month is April and we do not do things by halves!! In April we not only launched our beautiful “Handmade with Love” charity shop, but we also launched two new services for our families. Both local (in Kent) but also beyond. I wanted to do this to enable all families facing trauma and loss the opportunity to receive support and help. So�firstly�we�launched�our�bereavement�care�boxes�“Sent�with�Love”�which�anyone�can�order�from� anywhere and are able to buy or gift these to help ease anxiety and our mood following trauma and loss. We have them available for women, men and children.

5

Secondly we launched our Podcast “Baby Loss, Grief & Love” which features me discussing all things related to baby loss and trauma. I interview counselling professionals, parents, medical staff and also do some�of�them�alone�reflecting�and�discussing�what�I�see�doing�this�job�and�my�experiences�within�it.�This� is in order for anyone, anywhere to get some “self help” and access support. We have followers Worldwide and I am really excited with how this can go in the future.

I would like to end this overview with some thank you’s to all:

the shoppers who voted with the Tesco or Asda “Tokens” in Gillingham, Ashford and Strood Y and to every Co-op customer who sent us their 1% from their grocery bill.

But mainly to our trustees, supporters, volunteers, staff and service users. I appreciate you all and love having you as part of the Making Miracles Family. You guys ensure no parent ever has to suffer alone through their trauma and grief and I thank you from the bottom of my heart.

Kelly

Kelly Wells CEO & Founder

6

Meet the Team Kelly. Wells 14*ivlcy %ponner Support Servicesmanager FoLJndeY.CEO&Leth Counsellor Support Services Mana9er Fundraising Administrator Fundraising Administrator Pal Ua. Deputy Chairman LiiidÉi Treasurer Chairman Shaiun Sniiih Com￿nY Secretary .aura %hu Trustee Trustee

We are THE local registered charity providing support for individuals or family members touched by the loss of a baby or has experienced a traumatic pregnancy or birth.

We have been established and providing these services across parts of Kent and Medway since 2014 and have a team of professional counsellors on hand to provide free of charge specialist counselling . We are the only UK Charity providing this service to the whole family ensuring our services help improve emotional well-being to everyone who has been affected.

Following on from the face to face (or via Zoom) specialist counselling or play therapy for children we have a range of excellent support services to ensure that no-one ever feels alone during trauma and baby loss.

Handmade with Love Shop

The Mall Maidstone Upper Level, The Mall Maidstone, Pads Hill, Maidstone, Kent

8

Our Year with Key Achievements

July 2021

January 2022

February 2022

August 2021

March 2022

September 2021

April 2022

October 2021

November 2021

May 2022

December 2021

June 2022

9

Impact 2021-22

220

1,320

3

8

1,000

People receiving a min of 6 professional counselling sessions every year

Counselling sessions delivered per annum

Average well-being Average well-being score upon ending score entering the from counselling service counselling service

Supported people over 12 months across our range of services

32 23

45

100

Garden plaques laid

Counsellors across Kent and Medway

Community Volunteers for Making Miracles

100+ knitters in the Community

Service User Outcomes

----- Start of picture text -----
Y
----- End of picture text -----

Improved relationships

Y Feeling more positive & confident

Y Y

Feeling able to cope

Feeling less lonely and isolated

Quotes from Service Users

“The support group is a positive place to be”

Andrew

“Everyone is so kind and helpful”

Umme

“MM have been a massive help and bought my wife back”

“MM have helped me not to feel alone”

Amy

Matt

Income Sources

The pie chart below shows the breakdown of our income with the biggest percentage being income raised through grants.

11

Our service user's presenting issue(s) Making Miracles Service Users, Type of Loss.. 1st July 2021 to 30th June 2022 P￿￿ar￿ry aftÈrlo44% MUl￿pIe es, 7% MiStarliaV. 25% Termln5on formedkal reasons ITFMRI. 2L% Trurna, IL% Ectvpic L36 Oeath after blrth, 7% still Birth5. 19% Premature Birth5. 5% Making Miracles Service Users, Ethnicity.. 1st July 2021 to 30th June 2022 VlhltE Gypsy, 0.5 South Afrltan, O.$% Swih Arnerckn.0.5% BLHik, $% A5ianllndian. 5.0% Whfte EurO￿an, 4.0% Vthlte Brftlsh. 83.5% 12

Independent examiner’s report to the Trustees of Making Miracles

I report on the accounts of the charity, which are set out on pages 14 and 15.

The Trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The Trustees consider that an audit is not required for this year under section 144 of the Charities Act 2011 and that an independent examination is needed.

Having�satisfied�myself�that�the�charity�is�not�subject�to�audit�under�company�law�and�is�eligible�for� independent examination, it is my responsibility to:

Basis of independent examiner’s report

My examination was carried out in accordance with the general directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the statement below.

Independent examiner’s statement

In connection with my examination, no matter has come to my attention which gives me reasonable cause to believe that in any material respect the requirements to keep accounting records in accordance with section 386 of the Companies Act 2006; and to prepare accounts which accord with the accounting records and comply with the accounting requirements of section 396 of the Companies Act 2006 and with the methods and principles of the Charities SORP (FRS102) have not been met; or to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.

Signed Genny Jones

Date:12 October 2022

13

Making Miracles

(Company number 9073484 Charity number 1158233) Statement�of�financial�activities (Incorporating income and expenditure account)

For the year ended 30 June 2022
Unrestricted
Restricted
Funds
Funds
2022
2022
£
£
Income:
Stalls
10397
Grants/Projects
132824
Donations & Events
38116
15784
Bank Interest &
Other Income
6493
Total income
55,006
148608
Expenditure:
Grants/Projects
123437
Donations / Event costs
4149
Operational running costs 44727
Stalls
812
Legal & Professional costs
2034
Volunteer & Trustee expenses
1576
__
_
Total expenditure
53298
123437
__
_
Net Incoming Resources
Transfer Between Funds
1708
25171
Total Funds C/Forward
1708
25171		 Total
Funds
2022
£
10397
132824
53900
6493
203614
123437
4149
44727
812
2034

1576
_
176735
_
26879
26879		 Total
Funds
2021
£
5575
180877
26988
4
47,632
261,076
140628
1759
10423
685
598
__
154093
____
106982
106,982

14

Making Miracles

(Company Number 9073484, Charity Number 1158233) Balance sheet as at 30 June 2022

Fixed Asset Tangible assets 7011 9348 Cash at bank and in hand Barclays (Grant) 30824 34658 CAF Making Miracles 116393 76877 CAF Instant Gold Saver (Reserve Account) 180210 200092 CAF Covid 19 0 8546 CAF 12 month fixed 51365 50000 Barclays (2) account 20,106 0 Total Cash at bank and in hand 398898 370173 LIABILTIES Accruals NIL NIL NET ASSETS 398898 370173 FUNDS Unrestricted General Fund 21550 76877 Restricted 325983 243296 Designated 51365 50000 Total Charity Funds 398898 370173 Total Charity Assets 405909 379521

The financial statements were approved and authorised by the Board of Trustees and were signed below on their behalf by the Chairman.

12.10.2022 Signed ………………………………………… Dated ……………………………..

Name: Sally Howells - Chairman

15

Financial Notes

The�pie�chart�showing�the�levels�of�income�for�this�financial�year�demonstrates�our�creditability�and� confidence�that�funders�have�to�make�awards�to�us�as�a�safe,�secure�and�well�managed�charity�which� delivers its targets on time and within budgets.

Management of Finances: Making Miracles manages our operational accounting through Quickbook which is�managed�by�one�of�our�Trustees.�The�Board�of�Trustees�receive�full�financial�information�prior�to�each� Board�meeting�enabling�a�regular�review,�discussion�and�a�firm�control�on�the�finances�of�the�charity.

Depreciation Expenses: Depreciation is calculated at a rate to write off assets over their estimated useful life.�The�rate�applied�on�our�fixed�assets�in�25%�on�a�Reducing�Basis.

For clarity the Barclays (Grants) bank account is our Community Fund account as this has to be held in a separate�bank�account�to�all�other�grants.��Our�funding�year�however�does�not�match�our�own�financial� year so we would expect to be showing this level of funds at our own year end. This account is always restricted funds.

Our CAF general account is made up of other grants, donations, projects, fundraising events and other income some of which are also restricted as they are for particular projects or services and may only be spent on those activities. For this year the restricted income held within this account is £145,773 with £57,841 unrestricted giving a total income of £203,614.

Our other CAF account is our Designated Fund enabling the Board of Trustees to respond to emergencies.

Our Barclays 2 Account is our new “Handmade with Love” shop account which has grant monies within it and�is�restricted�to�support�rents�and�utilities�etc�during�our�first�year�of�operation.��At�the�end�of�each� financial�year�any�profit�made�will�be�transferred�into�our�main�Making�Miracles�General�Account�as�agreed� by the Board of Trustees.

Our Reserve Account holds monies, as stated within our Articles of Association, to provide one year operational costs plus the cost of staff redundancies should Making Miracles have to close down. This will ensure that all clients already part of any of our services will be able to complete those and the staff involved will be there to support them through this period.

Taxation: The charity is exempt from tax on its charitable activities.

Fixed Assets: These are capitalised if they can be used for more than one year. They are valued at cost. Depreciation�is�calculated�at�a�rate�to�write�off�the�cost�of�tangible�fixed�assets�over�their�estimated�useful� lives. The rates applied per annum are at a reduction of 25% value year on year.

Risk Assessment: The Trustees actively review the major risks which the charity faces on a regular basis and believe that maintaining the reserves stated, combined with the annual review of the controls over key financial�systems�carried�out�on�an�annual�basis�will�provide�sufficient�resources�in�the�event�of�adverse� conditions. The Trustees have also examined other operational and business risks which they face and confirm�that�they�have�established�systems�to�mitigate�the�significant�risks.�There�is�a�comprehensive� Risk Assessment in place which is maintained and reviewed.

16

Volunteer Help: The value of any voluntary help received is not included in the accounts but is described in the Directors’ annual report.

Legal and Professional Costs: lnclude costs of the preparation and examination of statutory accounts, the costs of various insurances and the cost of any legal advice to Directors on governance or constitutional matters.

Correction of legacy formatting error: The previous balance sheet understates the unrestricted balance by 31k and overstates the restricted balance by the same amount. This has now been amended.

Payments to Trustees: No payments were made to Trustees other than subsistence allowances such as mileage for meetings. Total expenditure for reimbursement of Trustee and Volunteers for this period was £1,576.

17