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Lancaster Footcare Service

Annual Report June 24 – May 25

1) Lancaster Footcare Service opened on 11[th] December 2012 under the name Lancaster Toenail Service, it was registered as a charity No. 1157622 on 27[th] June 2014 under its existing name of Lancaster Footcare Service, it is currently based at Lancaster Centre, 53 Lancaster Road, Enfield, Middx, EN2 0BU.

Charity Trustees

Tim Fellows Joyce Smith Birgitta Whitaker Colin Whitaker Teresa Window

2) Management Committee Members

Joyce Smith - Chair Tim Fellows – CEO & Treasurer Birgitta Whitaker Colin Whitaker Teresa Window

Governance

Membership of Lancaster Footcare Service

Membership of the Lancaster Footcare Service is open to all volunteers of the footcare service who have been with the service for more than six months.

Structure of Board of Directors

The Board of Directors currently consists of founding and new volunteers of the service. Each year, at the AGM, all volunteers that have served for more than six months are invited to join or continue serving on the board.

3) Objectives and Activities

The preservation and protection of good health of the retired and disabled population of Enfield and the surrounding area by the provision of foot care services.

We do this by offering a toenail cutting service for the retired and people with disabilities who are unable to care for their own feet at a cost of £20.00 or if they require a more comprehensive foot care service (i.e. for ingrowing toenails, corns, calluses or other foot care issues) we offer the enhanced service for the low price of £30.00. These fees have remained the same since April 2024.

4) Achievements and Performance

The service continued to go from strength to strength with a steady flow of new clients.

We now have 601 service users and facilitated 1,992 appointments this year, an increase of 266 appointments on the previous year. We attempt to see most clients every eight to ten weeks. Some, particularly those accessing the enhanced service, may have to be seen more frequently.

5) Financial Review

This year we have obtained one grant that has helped toward our goal of financial stability.

National Lottery Awards for All – This was a two-year grant:

Year 1 Instruments and disposables - £4,280 Autoclave servicing and energy costs - £1,000 Room Hire £25 x 3 (rooms) x 47 (weeks) = £3,525

Year 2 Instruments and disposables - £2,000 Autoclave servicing and energy costs - £1,000 Room Hire £25 x 3 (rooms) x 47 (weeks) = £3,525

Total - £15,330

Without this additional funding we would have made a loss of £4,882.36 this year.

Costs of governance and volunteers

The members of the Board of Directors give their valuable time voluntarily, for this we are very grateful.

We do however offer travel costs in keeping with volunteering best practice.

Cost of generating funds

When required, funding applications for Lancaster Footcare Service are undertaken by the Manager, under the guidance of the board. This year Tim submitted one funding applications which was successful.

6) This Year

This year we have seen a slow and steady flow of new clients, numbers have now exceeded pre-Covid levels.

Sadly, this year Lyn completely retired. Her autoclave has been relocated to Tim’s home so the task of autoclaving of instruments is now shared between Bridget and Tim for which we are very grateful.

During this year only one volunteer has left, and we have recruited Thoulla to our ranks of volunteers. It was great news to hear that Fad has qualified as a Foot Health Practitioner and will be starting in a paid capacity in September. We continue to advertise for more volunteers to give us the increased capacity that we require.

We have carried out our annual customer satisfaction survey. See appendix 1.

7) Next Year

Our challenge this coming year will be to cope with the increasing demand for the service, and to secure any additional external funding required to avoid having to increase our fees.

8) Conclusion

We have had a very successful year, and the service continued to build on our reputation.

Finally, we must say a big thank you to so many people who have helped us this year:

Tim Fellows, Joyce Smith, Birgitta Whitaker, Colin Whitaker, Teresa Window our Directors.

Rose Asaro, Victoria Freight, Kim McDermott, Virginia Moore our Foot Health Practitioners/Podiatrists.

Doris Arnold, Thoulla Neocleous, Magdalena Pegal, Joyce Smith, Birgitta Whitaker, Fad Yesildal our foot care assistants. Pam Bremner, Colin Whitaker, Teresa Window our receptionists. Steven Gordon and Aswin Shah of The Greene Partnership our accountants.

Report written by Tim Fellows CEO

Risk Assessment

The Lancaster Footcare Service has carried out a full Risk Assessment on its activities.

The main areas of concern for most voluntary and community sector organisations are staff, accommodation and hygiene. We have particular concern with hygiene practices during treatment of our clients.

The service now directly employs one paid member of staff and has all appropriate liability insurance for all its footcare assistants. We are aware that the loss of volunteers could jeopardise the capacity of the organisation and to this end we will continue to recruit and train additional volunteers. All volunteer foot care workers are DBS checked. The service does not see minors.

Our service is currently provided from Lancaster Centre which provides barrier free, safe and suitably maintained venue with appropriate public liability insurance. In addition, they have all our portable electrical equipment safety checked regularly, the fire extinguishers are serviced annually, and the Gas Safety Certificate is renewed annually. The Lancaster Centre is fully DDA compliant.

The charities financial situation is monitored at each of our quarterly board meetings.

Board of Directors.

Appendix 1

Lancaster Footcare Service Customer Satisfaction Survey 2025

As part of our ongoing commitment to service improvement and customer satisfaction we have conducted our annual survey. Of our approximately 400 clients we surveyed 50, here are the results.

How easy do you find it to make or change your appointments?

Excellent	Good	Neither good nor poor	Poor	Very Poor
70%	30%	0%	0%	0%
2. How accessible do you find the building?
Excellent	Good	Neither good nor poor	Poor	Very Poor
74%	26%	0%	0%	0%
3. How clean and welcoming do you find the centre?
Excellent	Good	Neither good nor poor	Poor	Very Poor
100%	0%	0%	0%	0%
4. How helpful do you		find the reception staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
100%	0%	0%	0%	0%
5. How helpful do you		find the footcare staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
84%	16%	0%	0%	0%
6. How would you rate the footcare you receive?
Excellent	Good	Neither good nor poor	Poor	Very Poor
84%	16%	0%	0%	0%
7. Do you feel that the footcare service is value for money?
Excellent	Good	Neither good nor poor	Poor	Very Poor
80%	20%	0%	0%	0%

If you have any comments or suggestions how we may improve the service, please write your comments below.

There were 28 comments.

The use of the drill is sometimes helpful. I gather that more up-to-date equipment may be required.
Parking is quite difficult. No parking spaces available directly outside the building on most of our visits. Very friendly, calm atmosphere and service very reassuring.
Parking can be a problem. Staff have a kind and helpful attitude!
Been coming here a long time – approaching my 90[th] birthday.
I have been bringing my husband for a long time and the care is really excellent. Many thanks to all.
Cannot fault the service and friendly atmosphere.
Only to continue what you are doing, and expand when possible. Thank you.
Would like quicker appointments – toenails grow quickly.
Excellent – The staff offer a great service in a most sociable atmosphere.
Very helpful and committed staff.
Staff are friendly and Tim is always a happy soul!!
Good service for texting me not using the phone.
Friendly, comforting & most welcoming and very helpful in all aspects.
Bit concerned about steep rise in costs!
All staff are wonderful.
All staff are a pleasure to meet.
Very satisfied with service.
Very good service staff very welcoming and helpful.
No improvement necessary! Thank you.
Possibly shorten waiting time. But not if it makes service suffer. Well happy, many thanks.
You are doing a great job.
Very friendly and understanding staff.
Communication and service excellent. No improvement needed.
It is an excellent service.
It is an excellent service. Very well organised by all involved.
I have had excellent care at the centre.
It is good value but becoming less affordable due to circumstances.
I find all the staff very friendly.

There weren’t any Neither good nor poor, Poor or Very poor this year. Parking and waiting times between appointments making up a high percentage of the comments with a couple about the increased cost.

REGISTERED CHARITY NUMBER: 1157622 ort of the Trustees and Unaudlted Fininclal StAtements for the Year IM 2025 for LANCASTER FOOTCARE SERVICE BBK Parlttership Limiled Chartered Accountants Suite 2C, Brosnan House 175 Darkes Lan¢ Potters Bar Hertfordsbire EN6 IBW

LANCASTER FOOTCARE SERVICE Contents of the Flnancial Statements for the Year Ended 31 MAY 21125 Pige Report of the Trustees Independent EXantrIS Report Statement of filn4neial Activlties BAl*nee Sheet Note$ to the Fln2neial StatemeTht5 Detalltd Sliteinent of Flnan¢iAI Actlvitle5

LANCASTER FOOTCARE SERVICE ort of the Trustees for the Year Ended 31 MAY 2025 The ISte¢S present their r¢port with the financial stat¢ments of the charkty for the year ended 31 May 2025. The trustees Ive adopted the provisions of Accounting and Reporting by Charities: Ststem¢nt of Recommended Practice applicable to chariiies preparing their accounts in a¢cordanc¢ with the Financial Reporting Standard applicable in the UK and Republic of Ir¢laiid (FRS 102) (¢ffective l January 2019). STATUS Lancaster Foot¢are Service is an unincorporated charity and has cbaritsble status. Th¢ clrity numb¢r is 1157622. OBJECTIVES AND ACTIVITIES Objectlvts and aims The pr¢servation and protection of good healtli of the elderly and disabled population of Enfield and Ilie Surrounding arca by the provis&on of foot Care services. STRUCTURE, GOVERNANCE AY4D MANAGEMENT Governlng document The Charity IS Colltrolled by its governing document, a deed of Int and constitutes an unin¢0OrAtcd charity. REFERENCE AND ADMINISTRATIVE DETAILS Registered Chllrlty number 1157622 Prlnclpal addres$ 53 Lailster Road Enfield Middlcsex EN2 OBU Trustees T Fellows J Sinith L Pettit {resign¢d I1.9,24) B Whitaker T Window Coliii Whitaker (appointed I1.9.24) Independent ExAmlner S A Gordon BBK Partiiership Limited Cliai'tercd Accoui)lanls Suite 2C, Brosnan House 175 Darkes Lane Pottei's Bar Heitfoi'dsliire EN6 IBW 17-0?.L Appi'oved by order of the board of trustees on ....-..- . and signed oll its behalf by: T F¢llows - Trustee Page I

Inde endent ExAminer's Re ort to the Trusttes of LANCASTER FOOTCARE SERVICE Independent exY4miner's report to the trustees of LANCASTER FOOTCARE SERVICE I report to tlie chpArity trnst¢¢s on my examination of the accounts of LANCASTER FOOTCARE SERVICE (tlie Trust) for the year ended 31 May 2025. Responsibilltles and b&sis of report As the cliarity trustees of the Trust you ar¢ responsible for the preparation of the accounts in accordaiice with the requireinents of tlje Charkties Act 2011 ('the Act,). I r¢port An resp¢cl of my exan)ination of the Ttust's accounts caTri¢d out under Section 145 of the Act and in carrying out my examination I have followed all applicable Directions given by the Charity Commission under Section 145(5)(b) of the Act. Independent eXAmlner's Stalement I Iiave compl¢ted my examination. I confm that no material matters liave come to my attention in connection with tlie cxamii)alioii giving me cause to b¢lieve that in any material respect: accounting records were not kept in respect of the Trusl as required by Swtion 130 of the Act. or th¢ accounts do not accord with those Tecords. or the acoouiils do not comply with th¢ opplicable requirements coijcerning the forin aiid content of accoiints set out iii the Charities (Accounts and Reports) Regulations 2008 other than any requirement rhat Ilie accounts give a true aiid fair view whicli is not a matter consider¢d as part of ai) indepcndent examinatioii, I liave no conc¢ims aiid have come across no otlier matters in connection with tlie examination to which attention sliould be di'awii in this report iii ord¢r to enabl¢ a proper underslanding of the accounts to be reach¢d. S A Gordon BBK Partiiei'ship Limited Charl¢red Accountanls Suile 2C. Brosnan Hous¢ 175 Darkes Laiie Potters Bar Hertfordshir¢ EN6 IBW U7-1 I l()L4- Datc.. Page 2

LANCASTER FOOTCARE SERVICE Statement of Flnancial Aetivities for the Year Ended 31 MAY 2025 31.5.25 Total fidS 31.5.24 Total funds Ujveslricted funds Restricted nds Notes INCOME AND ENDOWMELYTS FROM Donations ai)d legacies 15,330 15,330 3,897 Otl)er trading activities Inv¢stment income 50,751 147 50.751 147 37,899 87 Tot81 50,898 15,330 66,228 41,883 EXPENDITURE ON Charitable aetivltles Lottery grai)t Foot cal'e services London Catalyst Old Enfi¢ld clritabL¢ Trust 7,847 7,847 47,983 47.983 41,758 1,500 2,397 Total 47,983 7,847 55,830 45,655 NET INCOMEI(EXPENDITURK) 2,915 7,483 10,398 (3,772) RECONCILIATION OF FUNDS Total bjnds bro(Iglit forward 4,134 4,134 7,906 TOTAL FUNDS CARRIED FORWARD 7,049 7,483 14,532 4,134 The notes forn) part of these financial stat¢ments Pag¢ 3

LANCASTER FOOTCARE SERVIC Balance Sheet 31 MAY 2025 31.5.25 Total fiuids 31.5.24 Total funds Unrestricted nds Restricted funds Notes CURBINT ASSETS Debtors Casli at bank 47 10.363 47 17,846 74 7,498 7,483 10,410 7,483 17,893 7,572 CREDITORS Anwunls falling due within one year (3,361) (3,361) (3,438) NET CURRENT ASSETS 7,049 7,483 14,532 4,134 TOTAL ASSETS LESS CURRENT LIABILITIES 7,049 7.483 14,532 4,134 NET ASSETS 7,049 7.483 14,532 4,134 FUNDS Uiireslricted funds Restricted fvtids io 7,049 7,483 4,134 TOTAL FUNDS 14,532 4,134 The financial statements were approved by the Board of Truslees and auiliorised for issue on were sigii¢d on its b¢half by.. aiid J Sinit - Trustee Th¢ not¢s fomi part of th¢ financial statements Page 4

LANCASTER FOOTCARE SERVICE Notes to the Financlal Statements for the Year Ended 31 MAY 2025 ACCOUNTING POLICIES Basls of prep4ring the fin4ncial statements Tlie financial statemeiits of the Charity, which is a public b¢nefit entity under FRS 102, have been prepared in accoi'dance with tlie Charities SORP (FRS 102) 'Accounting and Reporiing by CILarities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Fil1]Cial Reporting Standard applicable in Ili¢ UK and Republic of Ireland (FRS 102) (effective l January 2019),, Fillla1 Reporting Standard 102 'Th¢ Finan¢ial Reporting Standard applicable in the UK and Rq)ublic of Ireland, and the Charities Act 201 l. Tl)e fiiiaiicial slalemenls have been prepared under the historical ¢ost conv¢ntion. Income All ineonie is r¢cognised in the Siatemenl of Fiiiancial Activities once the charity has entitlenient to the nds, it is probabl¢ that the Incon will be received and the amount cali be measur¢d r¢liably. Expendlture Liabilities ar¢ recogiiised as expenditure as soon as ih¢r¢ 15 a legal or conslruclive obligation commiltiiig Ilie chai'ily Io that exp¢nditur¢, it is probabl¢ thal a transfer of economic bcnefits will be required in seltl¢menl and the amouiit of the obligation can be m¢asured reliably. Expenditure ts accounted for on an accruals basis and has beeii olassified uiider lieading8 lIl aggregate all cost related lo ilie category. Where costs cannot be directly attribuled lo particular headiiigs Ihey liave b¢¢n allocat¢d to activities on a basis consistent wilh the use of resourc¢s, T8XAtion Tlie cliarity is exempt from tax on its charitable a¢tivilies. Fund iecountlng Ui)restricted fuiids can be used in ac¢ordanc¢ with ihe ¢liaritable objectives at the discretion of the Irust¢¢s. Restricted funds can only be used for particular reslTiCted purposes within the objects of tli¢ charity, Reslri¢lions arise wlien spe¢ifi¢d by the donor or when funds are raised for particular restrict¢d purposes. Furth¢r explanation of the nattire and purpose of each fithd is included in th¢ notes to tlie finaiicial stat¢menls. DONATIONS AND LEGACIES 31,5,25 31.5,24 Grai)Is Big Lottery Grant 3,897 15,330 15,330 3,897 Gr]tS rec¢ived, included in the above, ar¢ as follows: 31.5.25 31.5.24 London Catalyst Old Eiifield CILaritabl¢ Trust 1,500 2,397 3,897 Page 5 continued...

LANCASTER FOOTCARE SERVICE Notes to the Financlal Statements - Continued for the Year Ended 31 MAV 2025 OTHER TRADING ACTIVITIES 31.5.25 31.5.24 Foot care services 50,751 37,899 INVESTMENT INCOME 31.5.25 31.5.24 Deposil account interest 147 87 CHARITABLE ACTivrriES COSTS Direct Costs Support Costs Totals Lottery graiit Fool ¢ai'e services 7,847 47,143 7,847 47,983 840 54,990 840 55,830 TRUSTEES, REMUNERATION AND BENEFITS Ther¢ were no trnstees, remuneration or other ben¢fits for the y¢ar ended 31 May 2025 nor for the y¢ar elided 31 May 2024. Trusle¢s' expenses During the year end¢d 31 May 2025, trustees w¢re reimbursed th¢ cost of travel. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted funds Restri¢l¢d funds Total fuiid¥ INCOME AND ENDOWMENTS FROM Donations and legacies 3,897 3,897 oilier trading actLvilies Investin¢nt incoin¢ 37,899 87 37,899 87 Total 37,986 3,897 41,883 EXPENDITURE ON CharltAble CtIvItIeS Foot care servi¢¢s London Catalyst Old Enfi¢ld Charitabl¢ Trust 41,758 41,758 ,500 2,397 ,500 2,397 Total 41,758 3,897 45,655 NET INCOMEI(EXPENDfruRE) (3,772) (3.772) RECONCILIATION OF FUNDS Total 1]d5 brought forward 7,906 7,906 Page 6 ¢ontinued,..

LANCASTER FOOTCARE SERVICE Notes to the FinanelAI Statements - Continued for the Year Ended 11 MAY 202S COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - eontEnued UnreslrÉct¢d Restricted nds funds Total funds TOTAL FUNDS CARRIED FORWARD 4,134 4.134 DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.5.25 31,5.24 Other debtors 47 74 CREDITORS: AMOUNTS FALLING DUE WITHKN ONE YEAR 31.5.25 31.5.24 Taxation and social security Other creditors 224 3,137 252 3,186 3,361 3,438 io. MOVEMENT IN FUNDS Net movement in funds At 31.5.25 At 1.6.24 Unres¢rl¢ted funds General fund 4,134 2,915 7,049 Restrleted funds Lottery grant 7,483 7,483 TOTAL FUNDS 4,134 10,398 14,532 Net movement in funds, included in the above are as follows: Incomin8 resourc¢s Resour¢¢s ¢xpeiided Mov¢inent iii funds Unrestrlcted funds General fund 50,898 {47,983) 2,915 Restrl¢ted funds Lottery graiit 15,330 (7.847) 7,483 TOTAL FUNDS 66,228 (55,830) 10,398 Page 7 continued...

LANCASTER FOOTCARE SERVICE Notes to the fi inanclal Statements - continued for the Year Ended 31 MAY 2025 io. MOVEMENT IN FUNDS - eontlnued Compgratives for movement in funds N¢t movement ii) funds At 31.5.24 At 1.6.23 Unrestyficled funds Geijcral 7.906 (3,772) 4,134 TOTAL FUNDS 7,906 (3,772) 4,134 Comparative nel movem¢nt in funds. iiicluded in the above are as follows: Incoming resour¢c5 Resources expended Movement iii fiiiids Unreslrlcttd funds General fund 37,986 (41,758) (3,772) R¢strl¢ted funds Old Enfield Charitable Trust Londoii Catalyst 2,397 1,500 (2,397) (1,500) 3,897 (3,897) TOTAL FUNDS 41,883 (45,655) (3,772) Restricted Funds Duriiig the year the charity received a grant of £15,330 from Th¢ Big Lottery. This is used to fuiid lh¢ purcljase of new inslrumei)Is and associated costs. 11. RELATED PARTY DISCLOSURES Th¢re wer¢ no related party transactions for the year ended 31 May 2025. Page 8

LANCASTER FOOTCARE SERVICE Detailed Statement of Financi21 Activities for the Year Ended 31 MAY 2025 31.5.25 31.5.24 INCOME AND ENDOWMENTS Don8tÉons and l¢gAeies Graijls Big Lottery Grant 3,897 15,330 15,330 3,897 Other tradlng attlvltles Fool cai¢ services 50,751 37,899 Investment ineome Deposit account interest 147 87 TotAI Incomlng resources 66,228 41,883 EXPENDITURE Chgrltable actlvltles Wages Inslrumeilts aiid ¢oiisumabl¢s Insuraiicc Elccli'icily & aulo¢lav¢ costs Telcplion¢ Postagc aiid statioijery Room and locker hire Sundries Refreshm¢nls Ti'avellliig Fees payable Advertising and publicity 15,800 3,403 405 5,022 103 92 10,010 76 1,057 546 18,476 11,800 4,886 352 5,079 524 49 6,735 ,382 388 13,480 170 54,990 44,845 Support eos¢ Governance costs A¢countancy 810 840 Tolal i'esources expend¢d 55,830 45,655 Net incomel{expenditure) 10,398 (3,772) This page does not forni part of the statutory fanCIaL statements Page 9

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