This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

Lancaster Footcare Service

Annual Report June 23 – May 24

1) Lancaster Footcare Service opened on 11[th] December 2012 under the name Lancaster Toenail Service, it was registered as a charity No. 1157622 on 27[th] June 2014 under its existing name of Lancaster Footcare Service, it is currently based at Lancaster Centre, 53 Lancaster Road, Enfield, Middx, EN2 0BU.

Charity Trustees

Tim Fellows Lyn Pettit Joyce Smith Birgitta Whitaker Teresa Window

2) Management Committee Members

Joyce Smith - Chair Lyn Pettit - Treasurer Tim Fellows – CEO Birgitta Whitaker Teresa Window

Governance

Membership of Lancaster Footcare Service

Membership of the Lancaster Footcare Service is open to all volunteers of the footcare service who have been with the service for more than six months.

Structure of Board of Directors

The Board of Directors currently consists of founding and new volunteers of the service. Each year, at the AGM, all volunteers that have served for more than six months are invited to join or continue serving on the board.

3) Objectives and Activities

The preservation and protection of good health of the retired and disabled population of Enfield and the surrounding area by the provision of foot care services.

We do this by offering a toenail cutting service for the retired and people with disabilities who are unable to cut their own toenails at a cost of £20.00 or if they require a more comprehensive foot care service (i.e. for ingrowing toenails, large corns, calluses, fungal infections or other foot care issues) we offer the enhanced service for the low price of £30.00.

4) Achievements and Performance

The service continued to go from strength to strength with a steady flow of new clients.

We now have over 425 service users and facilitated 1,726 appointments this year, an increase of 275 on the previous year. We attempt to see most clients every eight to ten weeks. Some, particularly those accessing the enhanced service, may have to be seen more frequently.

5) Financial Review

This year we have obtained two grants that have helped toward our goal of financial stability.

London Catalyst awarded us a grant of £1,200 towards our running cost, we used this money purchase equipment from our main supplier Chiropody Express.
Old Enfield Charitable Trust awarded us a grant of £2,379 this was to enable us to purchase a replacement autoclave machine as our old one had reached the end of its serviceable life.

Even with this additional funding we made a loss of £3,772 this year.

Throughout most of the year the regular service was £15.00 and the enhanced service was £25.00 and initial appointments £30.00. We had to increase all these charges by £5.00 on 1[st] May due to increasing losses. We anticipate that this, with the assistance of some grant funding, will bring us back into a sustainable financial position. Tim will continue to seek external funding.

Costs of governance and volunteers

The members of the Board of Directors give their valuable time voluntarily, for this we are very grateful.

We do however offer travel costs in keeping with volunteering best practice.

Cost of generating funds

When required, funding applications for Lancaster Footcare Service are undertaken by the Manager, under the guidance of the board. This year Tim has submitted four funding applications two of which were successful.

6) This Year

This year we have seen a slow and steady flow of new clients, numbers have now exceeded pre Covid levels.

Sadly, this year Lyn partially retired after many years with the service. She was one of our founding members, she has however continued to undertake autoclaving of instruments for us for which we are very grateful.

During this year Mark, Janet, Lauren and David have left to pursue other activities and we have recruited Fad, Doris, Magdalena and Pam to our ranks of volunteers. When all have completed their training, this will give us the increased capacity that we require.

In January of this year, we had to close the books to new clients due to capacity issues. Now, as the new volunteers are completing their training and getting up to speed, we have been able to take on a couple of new clients each week and the future of the organisation is looking more secure.

We have carried out our annual customer satisfaction survey. See appendix 1.

7) Next Year

Our challenge this coming year will be to cope with the increasing demand for the service, and to secure additional external funding if we are not to increase our prices again.

8) Conclusion

We have had a reasonably successful year, and the service continued to build on our success.

Finally, we must say a big thank you to so many people who have helped us this year: Tim Fellows, Lyn Pettit, Joyce Smith, Birgitta Whitaker, Teresa Window our Directors.

Rose Asaro, Victoria Freight, Kim McDermott, Virginia Moore our Foot Health Practitioners/Podiatrists.

Doris Arnold, Janet Forte, Mark Judge, Magdalena Pegal, Lyn Pettit, Joyce Smith, Birgitta Whitaker, Fad Yesildal our footcare assistants.

David Lambert, Pam Bremner, Teresa Window, Colin Whitaker our receptionists. Steven Gordon and Aswin Shah of The Greene Partnership our accountants.

Report written by Tim Fellows CEO

Risk Assessment

The Lancaster Footcare Service has carried out a full Risk Assessment on its activities.

The main areas of concern for most voluntary and community sector organisations are staff, accommodation and hygiene. We have particular concern with hygiene practices during treatment of our clients.

The service now directly employs one paid member of staff and has all appropriate liability insurance for all its footcare assistants. We are aware that the loss of volunteers could jeopardise the capacity of the organisation and to this end we will continue to recruit and train additional volunteers. All volunteer foot care workers are DBS checked. The service does not see children.

Our service is currently provided from Lancaster Centre which provides barrier free, safe and suitably maintained venue with appropriate public liability insurance. In addition, they have all our portable electrical equipment safety checked regularly, the fire extinguishers are serviced annually, and the Gas Safety Certificate is also renewed annually. The Lancaster Centre is fully DDA compliant.

The charities financial situation is monitored at each of our quarterly board meetings.

Board of Directors.

Appendix 1

Lancaster Footcare Service Customer Satisfaction Survey 2024

As part of our ongoing commitment to service improvement and customer satisfaction we have conducted our annual survey. Of our approximately 400 clients we surveyed 50, here are the results.

How easy do you find it to make or change your appointments?

Excellent	Good	Neither good nor poor	Poor	Very Poor
70%	30%	0%	0%	0%
2. How accessible do you find the building?
Excellent	Good	Neither good nor poor	Poor	Very Poor
74%	26%	0%	0%	0%
3. How clean and welcoming do you find the centre?
Excellent	Good	Neither good nor poor	Poor	Very Poor
100%	0%	0%	0%	0%
4. How helpful do you		find the reception staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
100%	0%	0%	0%	0%
5. How helpful do you		find the footcare staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
84%	16%	0%	0%	0%
6. How would you rate the footcare you receive?
Excellent	Good	Neither good nor poor	Poor	Very Poor
84%	16%	0%	0%	0%
7. Do you feel that the footcare service is value for money?
Excellent	Good	Neither good nor poor	Poor	Very Poor
80%	20%	0%	0%	0%

If you have any comments or suggestions how we may improve the service, please write your comments below.

There were 28 comments.

The use of the drill is sometimes helpful. I gather that more up-to-date equipment may be required.
Parking is quite difficult. No parking spaces available directly outside the building on most of our visits. Very friendly, calm atmosphere and service very reassuring.
Parking can be a problem. Staff have a kind and helpful attitude!
Been coming here a long time – approaching my 90[th] birthday.
I have been bringing my husband for a long time and the care is really excellent. Many thanks to all.
Cannot fault the service and friendly atmosphere.
Only to continue what you are doing, and expand when possible. Thank you.
Would like quicker appointments – toenails grow quickly.
Excellent – The staff offer a great service in a most sociable atmosphere.
Very helpful and committed staff.
Staff are friendly and Tim is always a happy soul!!
Good service for texting me not using the phone.
Friendly, comforting & most welcoming and very helpful in all aspects.
Bit concerned about steep rise in costs!
All staff are wonderful.
All staff are a pleasure to meet.
Very satisfied with service.
Very good service staff very welcoming and helpful.
No improvement necessary! Thank you.
Possibly shorten waiting time. But not if it makes service suffer. Well happy, many thanks.
You are doing a great job.
Very friendly and understanding staff.
Communication and service excellent. No improvement needed.
It is an excellent service.
It is an excellent service. Very well organised by all involved.
I have had excellent care at the centre.
It is good value but becoming less affordable due to circumstances.
I find all the staff very friendly.

There weren’t any Neither good nor poor, Poor or Very poor this year. Parking and waiting times between appointments making up a high percentage of the comments with a couple about the increased cost.

REGISTERED CHARITY NUMBER: 1157622 ort of the Trustees and Unaudited Financial Slaten)ents for the Yea dd31Ma 2024 for LANCASTER FOOTCARE SERVICE The Greene Partnership LLP Chartered Accounlanls Suite 2C, Brosnan House 175 Darkes Lane Potters Bar Hertfordshire EN6 IBW

LAN ASTER FO(YfcARE SERVICE Contents of the Financial Statements for the Year Ended 31 MAY 2024 Page Report of the Trustees Independent Examinerls Report Slfitement of Financial Activltles Bal&ne¢ Sheet Nol¢s to the Finanelal Stalem¢nts Detailed Slstement o( Financial Aetivities

LANCASTER FOOTCARE SERVICE ort of the Trustees for the Year Ended 31 MAY 2024 The tsustees present their Teport with the financial statements of the charity for the year ended 3 l May 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities: Staternent of Recommended Practice applicable to charities prepaj'ing iheir accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019). STATUS Lancaster Footcare Service is an unincorpordted charity and has charitable status. The charity number is 1157622. OBJECTIVES AND ACTIVITIES ObjectlV¢s and aims The preservation and protection of good health of the elderly and disabled population of Enfield and the suttounding area by Ihe provision of foot care services. STRUCTURE, GOVERNANCE AND MANAGEMENT Governlng document The charity is Controlled by its goveming documenl, a deed of trust and constitutes an unincorpordted chai'ity. REFERENCE AND ADMINISTRATIVE DETAILS Registered Charity number 1157622 Princlpal address 53 Lancaster Road Enfield Middlesex EN2 OBU Trustees T Fellows J Smith L P¢ttit B Whitaker T Window Independent Exominer S A Gordon The Greene Partnership LLP Chartered Accounlants Suite 2C, Brosnan House 175 Dai'kes Lane Potters Bar Hertfordshire EN6 IBW Approved by order of the board of truste¢s on .. 11.o(y . and signed on its behalf by: T Fellows- Ti'ustee Page I

In. endellt Examiner'5 Re ort lo the Trustees of LANCASTER FOOTCARE SERVICE Independellt examiner's report to the trustees of LANCASTER FOOTCARE SERVICE l i'eport to the charity trustees on my examination of the account5 of LANCASTER FOOTCARE SERVICE (the Trust) for the year ended 31 May 2024. Re8P0115ibilities and basis of report As ihe charity trustees of th¢ Trust you are responsibl¢ for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 ('the ACV). I report in respect of my examination of the Trust's accounls carried out under Sedion 145 of the Act and in carrying out my examination I have followed all applicable Directions given by the Charity Commission under Section 145(5)(b) of the Act. Independent examiner's statemertl I liave completed my examination. I confirm that no material matters have come to my attention in connectkon with the examination giving me Cause to believe that in any material respect: accounting records were not kept in respect of ihe Trust as requir¢d by Section 130 of the Act. or Ihe accounts do not accord with those records- or the accounts do not comply with the applicabl¢ requirements concerning th¢ fonn and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other ihan any requirement that the accounts give a true and fair view which is not a matter considered as part of an ind¢pendent examination. I have no concerns and have come a¢ross no other matters in conneclion with the examinalion to which attention should be drawn in this report in order to enable a proper understanding of ihe accounts to be reached. S A Gordon The Greene Partnership LLP Chartered Accountants Suite 2C, Brosnan House 175 Darkes Lane Potters Bai. Hertfordshire EN61BW Date: Page 2

LANCASTER FOOTCARE SERVtCE Statement of Financial Activitles for the Year Ejided 31 MAY 2024 31.5.24 Total funds 31.5.23 Total nds Unrestricted funds Restricted funds Notes INCOME AND ENDOWMENTS FROM Donalions and legacies 3.897 3,897 26 Other trdding a¢tjVLties Investment incorne 37,899 87 37,899 87 32,337 38 Total 37,986 3,897 41,883 32.401 EXPENDITURE ON Charitable hctivities Foot care sei'vices Enfield Voluntary Action London Calalyst Old Enfield Charitable Tnl 41,758 41,758 35,424 1,950 1,500 2,397 1,500 2,397 Total 41.758 3,897 45,655 37,374 NET INCOMEI(EXPENDITURE) (3.772) (3.772) (4,973) RECONCILIATION OF FUNDS Total fund5 brought forward 7,906 7,906 12,879 TOTAL FUNDS CARRIED FORWARD 4,134 4,134 7,906 The notes fonn part of these financial statements Page 3

LANCASTER FOOTCARE SERVICE Balance Slieet 31 MAY 2024 31.5.24 Total funds 31.5.23 Total funds Unrestrlcted funds Restricted funds Notes CURRENT ASSETS D¢btoi"s Cash at bank 74 7,498 74 7,498 137 13,054 7,572 7,572 13,191 CREDITORS Amounts falling due within one year (3,438) (3,438) (5,285) NETCURRENT ASSETS 4.134 4,134 7,906 TOTAL ASSETS LESS CURRENT LIABILITIES 4,134 4,134 7,906 NET ASSETS 4,134 4,134 7,906 FUNDS Unrestricted funds 10 4,134 7.906 TOTAL FUNDS 4,134 7,906 Th¢ financial statements were approved by the Board of Trustees and authorised for issue on were sigiied on its behalf by.. and J Smith - Trustee The notes forni part of these financial statements Page 4

LANCASTER FOOTCARE SERVICE Notes to the Financlal Statements for the Year Knded 31 MAY 2024 ACCOUNTING POLICIES Basis o( preparing Ihe financial statements The financial 51atements of the charity. which is a public benefit entity undei. FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounling and Reporting by Charities.. Statement of Reconjmended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effeclive l January 2019),, Financial Reporting Standard 102 'The Financial Reporting Slandard applicable in the UK and R¢public of Ireland, and the Charities Act 201 l. The financial stat¢ments have been prepared under the historical cosl convention. Income All income is recogni5ed in the Statement of Financial Activities once the charity has entitlement to the funds, it 15 probable that th¢ income will be received and the amount can be m¢Ured reliably. Fxpenditure Liabilitics are Yecognised as expenditure as soon as ihere is a legal or conslructive obligation committing the charity to Ihat cxp¢nditure, it is probable that a transfer of economic benefits will be required in settlement and Ihe amount of the obligaiion can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocat¢d to activities on a basis consistenl wilh the us¢ of resources. Taxation The charity is exempt from tax on its charitable activities. Fund accounting Unrestri¢Éed filnds can be used in a¢¢ordance with ihe charitable objectives at ihe discretion of the trustee5. Restricted fijnds Can only be used for particular restricled purposes within the objects of the charity. Restrictions arise when specified by ihe donor or when funds are raised for particular restricted purposes. Further explanalion of the nature and purpose of each fund is included in the notes to the financial slalements. DONATIONS AND LEGACIES 31.5,24 31,5.23 Gifts Grants 26 3,897 3,897 26 Grants re¢eived, included in th¢ above, are as follows: 31.5.24 31.5.23 London Catalyst Old Enfield Charitable Trust 1,500 2,397 3,897 Page 5 continued,.,

LANCASTER FOOTCARE SERVICE Nntes to the Finaneial Statements- continued for the Year Ended 31 MAY 2024 OTHER TRADING ACTIVITIES 31.5.24 31.5.23 Foot care services 37,899 32,337 INVESTMENT INCOME 31.5.24 31.5.23 Deposit account interest 87 38 CHARITABLE ACTIVITIES COSTS Direci Costs Support costs Totals Foot carc services London Catalyst Old Enfield Charitable Trust 40,948 1,500 2,397 810 41.758 1,500 2,397 44.845 810 45,655 TRUSTEES, REMUNERATION AND BENEFITS Thei'e were no trustees, remuneration or other benefits for the year ended 31 May 2024 nor for the year ended 31 May2023. Trustees, expenses During the year ended 31 May 2023, trustees w¢re reimbursed ihe cost of travel. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unresiricted funds Restricted funds Total funds INCOME AND ENDOWMENTS FROM Donations and legacies 26 26 Other trading activities Inv¢stmenl incom¢ 32,337 38 32,337 38 Total 32,401 32,401 EXPENDITURE ON Charilable actlvitie5 Foot care services Enfield Voluntary Actio 35,424 35,424 1,950 1.950 Total 35,424 1,950 37,374 NET INCOMEI(EXPEIYDITURE) (3,023) (1,950) (4,973) RECONCILIATION OF FUNDS Total funds brought forward 10,929 1,950 12,879 Page 6 continued...

LANCASTER FOOTCARE SERVICE Notes to Ihe FinanciAI Statements- continued for the Year Ended 31 MAY 2024 COMPARATIVES FOR THE ATEMENT OF FINANCIAL ACTIVITIES - eontlnued Unrestricted Restricted funds funds Total nds TOTAL FUNDS CARRIED FORWARD 7,906 7,906 DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.5.24 31.5,23 Oiher deblors 74 137 CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31,5.24 31.5.23 Taxation and soeial security Olher creditors 252 3,186 200 5,085 3,438 5,285 io. MOVEMENT IN FUNDS Net moveincnt in funds Al 31.5.24 At 1.6.23 Unrestrlcled funds General fijnd 7,906 (3,772) 4,134 TOTAL FUNDS 7,906 (3,772) 4,134 Net movement in funds, included in the above are as follows.. Incoming resourc¢5 Resources expended Mov¢inent in funds Unrestricted funds General fund 37,986 (41,758) (3,772) Restricted fund5 Old Enfield Charitabl¢ Trust London Catalyst 2,397 1,500 (2,397) (1,500) 3.897 (3,897) TOTAL FUNDS 41,883 (45,655) {3,772) Page ? continued.,,

LANCASTER FOOTCARE SERVICE Notes to the Financial Statements - eontlnued for ihe Year Elided 31 MAY 2024 io. MOVEMENT IN FUNDS - contlnued Comparatives for movement in funds Net movement in funds At 31.5.23 At 1.6.22 Unrestrieted funds Inconie trom foot care treatments 10,929 (3,023) 7,906 Restrieted funds Enfield Voluntary Action 1,950 (1,950) TOTAL FUNDS 12,879 (4,973) 7,906 Comparative net movement in funds. included in the above ar¢ as follows: Incoming resources Resources expended Movement in fijnds Unrestricttd funds Incoin¢ from foot care treatments 32,401 (35,424) (3,023) Restricted fuJ)d5 Enfield Voluntary Action (1,950) (1,950) TOTAL VUNDS 32,401 (37,374) (4,973) Restricted Funds l) During the year, London Catalyst gave a grant of £1,500 to celebrate their I Soth anniversary. The grant funds were used to purchase instruments and disposables. 2) During the year, Old Enfield Charitable Trusi gave a grant of £2.397 to purchase and install a new auloclave machine which is used for sterilisation of instruments. ii. RELATED PARTY DISCLOSURES There were no related party transactions for the year ended 31 May 2024. Page 8

LANCASTER FOOTCARE SERVICE D¢¢alled Statement of Financlal Activities for the Year Ended 31 MAY 2024 31.5.24 31.5.23 INCOME AND ENDOWMENTS Donations and legacie5 Gifts Granls 26 3,897 3,897 26 Other trading activities Foot cal'e services 37,899 32,337 lllve5tmeJil income Deposit iiccount interest 87 38 Tot81 Ineoming resources 41,883 32,401 EXPENDITURE Charitable activities Wages Instruments and consumables Insurance Electricity & autoclave cosls Telephone Postage and stationery Room and locker hire Sundries Refrcshments Travelling Fees payable Advertising and publi¢ity 11.800 4,886 352 5,079 524 49 6,735 8,000 1,983 479 4,650 394 54 8,740 216 1,455 574 10,049 1,382 388 13,480 170 44,845 36,594 Support costs Governance eosts Accountancy 810 780 Total resources expended 45,655 37,374 Nel expenditure (3,772) (4,973) This page does not forn] part of the statutory financial statements Page 9

OpenCharities

2024-05-31-accounts