2023-05-31-accounts - Lancaster Footcare Service

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

Lancaster Footcare Service Annual Report June 22 – May 23

1) Lancaster Footcare Service opened on 11[th] December 2012 under the name Lancaster Toenail Service, it was registered as a charity No. 1157622 on 27[th] June 2014 under the new name of Lancaster Footcare Service, it is currently based at Lancaster Centre, 53 Lancaster Road, Enfield, Middx, EN2 0BU.

Charity Trustees

Tim Fellows Lori Norman – Resigned 8[th] February 23 Lyn Pettit Joyce Smith Birgitta Whitaker Teresa Window

2) Management Committee Members

Joyce Smith - Chair Lyn Pettit - Treasurer Tim Fellows – CEO Lori Norman – Resigned 8[th] February 23 Birgitta Whitaker Teresa Window

Ann Taylor – Co-opted Member – Resigned November 22

Governance

Membership of Lancaster Footcare Service

Membership of the Lancaster Footcare Service is open to all volunteers of the footcare service who have been with the service for more than six months.

Structure of Board of Directors

The Board of Directors currently consists of founding and new volunteers of the service. Each year, at the AGM, all volunteers that have served for more than six months are invited to join or continue serving on the board.

3) Objectives and Activities

The preservation and protection of good health of the retired and disabled population of Enfield and the surrounding area by the provision of foot care services.

We do this by offering a toenail cutting service for the retired and people with disabilities who are unable to cut their own toenails at a cost of £15.00 or if they require a more comprehensive foot care service (i.e. for ingrowing toenails, large corns, calluses, fungal infections or other foot care issues) we offer the enhanced service for the low price of £25.00.

4) Achievements and Performance

The service continued to go from strength to strength with a steady flow of new clients.

We now have over 400 service users and facilitated 1,677 appointments this year, an increase of 226 on the previous year. We attempt to see most clients every eight to ten weeks. Some, particularly those accessing the enhanced service, may have to be seen more frequently.

5) Financial Review

This year we have successfully completed our project of testing all new clients for poor circulation with a grant of £5,000 from EVA’s Health Champions Fund. This money was received in the previous financial year and ran into the first ½ of this year. Our target was to screen 100 new clients and by the end of the grant (1 year) we had screened 201 new clients. During the period we made 17 referrals either to Podiatry, GP’s or Urgent Care. Thereby exceeding our targets.

Even with this additional funding we made a loss of £4,973 this year.

The regular service is £15.00 and the enhanced service is £25.00. We have had to increase the price of the initial appointment to £30.00 as they take longer due to the additional checks involved.

Costs of governance and volunteers

The members of the Board of Directors give their valuable time voluntarily, for this we are very grateful.

We do however offer travel costs in keeping with volunteering best practice.

Cost of generating funds

When required, funding applications for Lancaster Footcare Service are undertaken by the Manager, under the guidance of the board. This year Tim has submitted 3 funding applications and is working on others with the support of the Funding Advice Manager at Enfield Voluntary Action.

6) This Year

This year we have seen a slow and steady flow of new clients, numbers have now exceeded pre Covid levels.

Sadly, in November Ann retired after over 10 years with the service. She was one of our founding members and we wish her all the best in her retirement.

During this year Georgette also left us following her moving home to some distance from Enfield. We undertook a recruitment process and were able to find two excellent candidates. We have employed Victoria covering all three shifts and Kim has become pool staff for us and hopefully we will be able to offer regular hours soon.

During this year Lori and Linda have left to pursue other activities and we have recruited Mark, Lauren, Colin and Janet join our ranks of volunteers. This has enabled us to have holiday cover for reception and an increased number of appointments in the regular service.

We have carried out our annual customer satisfaction survey. See appendix 1.

7) Next Year

Our challenge this coming year will be to cope with the increasing demand for the service, and to secure additional external funding if we are not to increase our prices again.

We may have to consider employing an additional Foot Health Practitioner to increase our capacity in the Enhanced Service.

8) Conclusion

We have had a reasonably successful year recovering post covid, and the service continued to build on our success.

Finally, we must say a big thank you to so many people who have helped us this year:

Tim Fellows, Lyn Pettit, Joyce Smith, Birgitta Whitaker, Teresa Window, our Directors.

Rose Asaro, Victoria Freight, Georgette Laidlaw, Kim McDermott, Virginia Moore, Ann Taylor our Foot Health Practitioners/Podiatrists. Mark Judge, Janet Forte, Lori Norman, Lyn Pettit, Joyce Smith, Lauren Watts, Birgitta Whitaker, our footcare assistants. David Lambert, Teresa Window, Colin Whitaker our receptionists. Steven Gordon and Aswin Shah – The Greene Partnership - our accountants.

Report written by Tim Fellows CEO

Risk Assessment

The Lancaster Footcare Service has carried out a full Risk Assessment on its activities.

The main areas of concern for most voluntary and community sector organisations are staff, accommodation and hygiene. We have particular concern with hygiene practices during treatment of our clients.

Before reopening after Lockdown1 a comprehensive Risk Assessment was drawn up and implemented. All staff are made aware of their responsibilities in that assessment. This has been amended as things have changed post pandemic.

The service now directly employs one paid member of staff and has all appropriate liability insurance for all its footcare assistants. We are aware that the loss of volunteers could jeopardise the capacity of the organisation and to this end we will continue to recruit and train additional volunteers when needed. All volunteer foot care workers are DBS checked. The service does not see children.

Our service is currently provided from Lancaster Centre which provides barrier free, safe and suitably maintained venue with appropriate public liability insurance. In addition, they have all the portable electrical equipment safety checked regularly, the fire extinguishers are serviced annually, and the Gas Safety Certificate is also renewed annually. The Lancaster Centre is fully DDA compliant.

The charities financial situation is monitored at each of our quarterly board meetings. Board of Directors.

Appendix 1

Lancaster Footcare Service Customer Satisfaction Survey 2023

As part of our ongoing commitment to service improvement and customer satisfaction we have conducted our annual survey. Of our approximately 400 clients we surveyed 50, here are the results.

How easy do you find it to make or change your appointments?

Excellent	Good	Neither good nor poor	Poor	Very Poor
76%	22%	2%	0	0
2. How accessible do you find the building?
Excellent	Good	Neither good nor poor	Poor	Very Poor
76%	22%	2%	0	0
3. How clean and welcoming do you find the centre?
Excellent	Good	Neither good nor poor	Poor	Very Poor
94%	6%	0	0	0
4. How helpful do you		find the reception staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
98%	2%	0	0	0
5. How helpful do you		find the footcare staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
88%	12%	0	0	0
6. How would you rate the footcare you receive?
Excellent	Good	Neither good nor poor	Poor	Very Poor
86%	14%	0	0	0
7. Do you feel that the footcare service is value for money?
Excellent	Good	Neither good nor poor	Poor	Very Poor
90%	10%	0	0	0

If you have any comments or suggestions how we may improve the service please write your comments below.

There were 25 comments.

I like to get an appointment every 6 weeks. I hope it gets back to that soon. Some foot care volunteers are better than others. 7-8 weeks is too Long. 6 weeks would be better but obviously it’s all down to staffing. Card payments would be helpful as I don’t carry much cash. Very good service!

No improvements needed, everything I needed was done to a professional level. This is only my second visit, so far I have been satisfied with the clinic & staff. Q1 answered good as sometimes can’t get appointment to suit me, but very rare. It is a very important service. I am very fortunate it is local. All staff have a very present manner. No issues.

This is an excellent & valuable service I’ve never meet some a caring service with reasonable prices a real asset to the community. Excellent! Happy to pay more. Great service No more comments – excellent service! Don’t think you can, an excellent & very pleasant staff. Keep on doing what you are doing. Always happy with care received. Thank you for being able to provide this service. Thank you. Access for parking would be good. Perfect. Very satisfied with the service. I think you are doing very well, especially as you have been short of staff recently. Good to have people like Tim. Always find staff very helpful and charming. You can’t improve on excellent.

There were no Poor or Very poor again this year, and very few Neither good nor poor. Parking and waiting times between appointments making up a high percentage of the comments.

REGISTERED CHARITY NUMBER". 1157622 rt of th¢ Trustees Unaudited Financial Statements for the Year EDded 31 M* 202 for LANCAST TCARE SERVICE The Greene Partnership LLP Chaner¢d Accountsnts Suite 2C. Brosnan House 175 Darkes Lan¢ Pouers Bar Hertfordshire EN6 IBW

LAN TERF TCARE SERVICE Contents of the FinAN¢ial Stattfftets for the Year Ended 31 MA Y 2023 Page Report of the Trustees Independent Examiner'5 Report Statement of Financial Activities Balanee Sheet Notes to the Financial St4tements Detailtd Statement of Financial Activities

LANCASTER FOOTCAR RVI ort of the Trustees lor the Ye3r Ended 31 MA Y 2023 The trustees present their report with the fmancial statements of the charity for the year end¢d 31 May 2023. The tnJ5tees have adopted the provisions of Accouniing and Reporting by Charities= Statement of R¢commend¢d Practice applicable to Charities preparing their accounts in accordance with the Financial Reporting sndard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019}. STATUS Lancaster Fooicar¢ Service is an unincorporated charity and h&8 charitsble The charity number is 1157622. ORJECTIVES AND ACTIVITIES objectiv and aims The preseryation and protection of good health of the elderly and disabled pjpulation of Enfield and (he surrounding area by the provision of f¢)ot care services. STRUCTURE, GOVERNANCE Af4D MANAGEMENT Governing docllmtnt Th¢ charity is controlled by lis governing documenL a deed of ttust and constiteS an unincorporated chariry. REFERENCE Af4D ADMINISTRATIVE DETAIiS Registered Charity number 1157622 Principal address 53 Lancaster Road EnfJ¢ld Middlesex EN2 OBU Trustees T Fellow5 J Smith L Pettit B Whitak¢r T Window L Nornian (resigned 8.2.23) Independeni Examin¢r S A Gordon The Gr¢ene Partnership LLP Chanered Accouniants Suite 2C. Brosnan House 175 Darkes Lane Potters Bar Hertfordshire EN6 IBW 13.0? z3 Approved by order of the board of tsijstees OD .............. . and signed on its behalf by.. T Fellows- Trustee Page I

Inde endent Exsmlner's Re rt to the Trust LANCASTER FOOTCARE SERVICE of Independent examiner's report to the trustett of LANCASTER FI)OTCARE SERVICE I report to the charity trustees on my examinalion of the accounts of LANCASTER FOOTCARE SERVICE (the TTUSI) for the year ended 31 May 2023. Responsibilities and basis of report As the eharity trusiees of the Trnst you are spOnSible for the preparation of the accounts in accordance with the requirements of the Charitl¢5 Act 2011 ('Ihe Aci.). l Teport in respect of my examinatlOD of the Trust's accounts carried oui under Section 145 of the Act and in ¢aTrying out my examination I have followed all applicable Directions given by the Charity Commission under Section 145(5)(b} of the Act. Independent examiner's statement I have complered my examination. I confirni that no rnaterial matters have com¢ to my attenlion in connection with the examination giving me cause to believe that in any m*erial respeth: accouniing records were not kept in respect of the Trust as requird by Seaion 130 of the Act" OT the accounts do noi accord with ihose records- or the accounts do not comply with the applicable requirements concerning the fornj and content of accounts s¢t out in the Charities (Accounts and Reports) Regulaiions 2008 other than any requirement that the accounts give a trne and fair view which is not a tnatter considered as part of an independent examination. I have no concerns and have come across no other maners in connection with the examination to which attention Should be dra¢ in this report in order to eDable a proper understanding of the acwunts ro be reached. £Aa S A Gordon The Greene Parthership LLP Chanered Accountants Suite 2C. BrosnaD House 175 Darke5 Lane Potters Bar Hertfordshire EN6 IBW J£.10.1013 Date.. Pag¢ 2

LANCASTER FOOT ARE SERVICE Statement of FinanciAI AetivitifS for the Year Ended 31 MAY 2023 31.5.23 Total fimds 31.5.22 Total fund5 Unrestridcd fimds Restrict¢d funds Ne$ INCOME AND ENDOWMENTS FROM Donations and legacies 26 26 5,012 Other trading adivities Investment income 32.337 38 32,337 38 24,656 Total 32,401 32,401 29.671 EXPENDITURE ON Charitable activities Foot care services Enfield Voluntary Action 35,424 35,424 1,950 34267 3.050 1,950 Total 35,424 1,950 37,374 37,317 NET INcOM(EXPENDITuRE) (3,023) (1,950) (4,973) {7,646) RECONCILIATION OF FUNDS Total fimds brought fonvard 10,929 ,950 12,879 20,525 TOTAL FUNDS CARRIED FORWARD 7,906 12,879 The notes form part of these fIr1claI statements Page 3

LANCASTER F ARE ERVI Balance Sheet 31 MAY 2023 31.5.23 Total funds 31.5.22 Total funds Unr1(ted fijnds Restricted funds Notes CURRENT ASSETS Debtors C&sh at bank 137 13,054 137 13.054 16.190 13,191 13,191 16.190 CREDITORS Amounts falling due within one year (5285) (5285) (3.311) NET CURRENT ASSETS 7.906 12,879 TOTAL ASSETS LESS CURRENT LIABILITIES 7,906 12,879 NET ASSETS 7.906 12,879 FUNDS Unrestricted funds R¢stricted ndS 10 7,906 10,929 1,950 TOTAL FUNDS 7.906 12,879 13.". 0? ZS The financial staiemenis were approved by the Board of Trusttts and authorised for issue on ...... ... were Sied on its b¢half by.. J Smith- Trustee Th¢ note5 form part of th¢ financial sthtetnents Page 4

TERF OTCARE SERVICE to the FinaNeial Statements for the Year En 31MAY2 ACCOUNTING POLICIES Basis of preparing the financial statements The financial statements of the Charity, wthich TS a public benefit entity under FRS 102. have been prepared in accordance with ihe Charities SORP (FRS 102) 'Accounting and RewTrrtin8 by Chariiies.. Statement of Reeommended Practi¢e applicable io charities preparing iheir accounts in a¢cordance with the Financial Reporting Stsndard applicable in the UK and Republic of Ireland IFRS 102) {effe£tive l January 2019)., Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland. and the Charities Act 2011. The financial ststements have been prepared und¢r the historical c05t convention. Ineome All income is recognised in the Ststemenl of Financial ActLVities once the chariry has entitlement io the fund5, it is probable ihar ihe income will be received and the amount can be rneasured reliably. Expenditure Liabilities are recognised as expendilure &5 soon as there is a legal or constructive obligation committing the chariry io that expenditure, it is probable thai a transfer of economic benefits will be required in settleTneni and the amount of the obligation can be rnea5ured reliably. Expendilure is accounted for on an acc15 basis and has been ¢lS1r1ed und¢r headinos ihar awegate all cosi rel*ed to the tategory. Wh¢r¢ costs cannot b¢ directly attributed to particular headings they have b¢¢n alliKated io activÉiies on a basis con5iSteni with the use of resources. Taxation The charity is exempi from tax iTrn its chan"tsble activities. Fund aeeounting UThrestricted ndS be used in accordance with the charitsble objectives at the di%reiion of the trustees. Restricted fvnds can only be used for particular restricted PU0$£5 within ihe obj¢¢ts of the charity. Restrictions arise when specified by th¢ donor or whcn fimds are rnised for particular restricted purposes. Further explanation of ihe nature and purpose of each fund is included in the noies to the financial statements. DONATIONS AND LEGACIES 31.5.23 31.5.22 Gifts Grants 26 12 5,000 26 5,012 OTHER TRADING ACTIVITIES 31.5.23 31.5.22 Foot care services 32,337 24,656 Pag¢ 5 continued...

LANCASTER FOOTCARE SERVICE Notes to the Financi81 Statements- £OJltinyed for the Ytar Ended 31 MA Y 2023 INVESTMENT INCOME 31.5.23 31.5.22 Deposit account inlerest 38 CHARITABLE ACTIVITIES cosrs Direc( Support Costs Tota15 Foot care 5¢rvic¢s Enfield Voluntary Action 34.644 1.950 780 35,424 1,950 36.594 780 37,374 TRUSTEES. REMUNERATION AND BENEFITS Ther¢ w¢r¢ no tnlee$. remuneration or othcr benefits for the year ended 31 May 2023 nor for the year ended 31 May 2022. Trustees, expenses During the year ended 31 May 2023. trustees were reimbursed the c05t of trav¢l. COMPARATIVES FOR THE sTATEmEr OF Fif4A]4CIAL AcfiviTIES Unrestricied fidS Restrict fijnds Total funds INCOME AND ENDOWMENTS FROM Donations and legacies 12 5,0(M) 5,012 her trading activities Investment income 24,656 24.656 Total 24,671 5,000 29.671 EXPEIYDITURE ON Ch3ritable activities Foot care services Enfield Voluntsry Action 34.267 34,267 3.050 3.050 Total 34.267 3.050 37.317 NET INCOMEI(EXPENDITURE) (9,596) 1.950 (7,646) RECONCILIATION OF FUNDS Total funds broughi forward 20.525 20,525 TOTAL FUNDS CARRIED FORWARD 10.929 1,950 12,879 Page 6 continu¢d...

LANCASTER F TCARE SERVICE Notes to the Financial Statem¢nt5- Colltinued or the Year Ended 31 MA Y 2023 DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.5.23 31.5.22 Other debtors 137 CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.5.23 31.5.22 Taxation and social securiry Other crediiors 200 5.085 23 3.288 5,285 3,311 io. MOVEMENT IN FUNDS Net mov¢Tnent in funds At 31.5.23 At 1.6.22 Unrestricted fund$ Income from foot care tyeathients 10.929 (3,023) 7,906 Restricted funds Enfield Voluntary Action 1.950 (1,950) TOTAL FUNDS 12,879 (4.973) 7,906 Net movement ID funds, included in ihe above are as follows- Incoming ReSOue$ expended Movement in funds Unrestrieted funds IncoTne from f(Kbt ¢8r¢ treatments 32.401 (35.424) (3,023) Restricted funds Enfield Voluntary Action (1.950) (1,950) TOTAL FUNDS 32,401 (37,374) (4.973) Page 7 continued...

LAN ASTER FOOTCARE SERVICE Note5 to the Financi41 Statemen for the Year Ended 31 MA Y 2023 continued 10. MOVEMENT IN FUNDS- eoNtKnued ComparatKves for rnoyement in funds Net movement in fi]nds At 31.5.22 At 1.6.21 Unrestricted funds In¢ome from foot care treatments 20.525 {9,596) 10.929 R¢stricted fuNd5 Enfield Voluntary Action 1.950 1.950 TOTAL FUNDS 20,525 (7,646) 12,879 Comparative nei movem¢nl in funds. included in the atM)ve are as follows: Incoming resources Resources expended Movement in fund% Unrestricted funds In¢ome from foot care treathients 24,671 {34,267} (9,596) Restricted funds Enfield Voluntary Action (3,0501 1,950 TOTAL FUNDS 29,671 (37,317) {7,646) Restricted Fund During the year ended 31 May 2022 a Health Charnpions Grant w&% obtained from Enfield Volun(ary Aciion. The grani nds were used io enable all customers receiving fool care treatrneni to be s¢reened for undiagnosed or uncontrolled diabetes. RELATED PARTY DISCLOSURLS There were no related party transactions for the year ended 31 May 2023. Page 8

LANCASTER FOOTCARE SERVICE Detailed Statement of Financial Activities for the Year Ended 31 MA Y 2023 31.5.23 31.5.22 INCOME AND ENDOWMENTS Donations legacies Gifts Grants 26 5,000 26 5.012 Other trading activities Foot care services 32,337 24.656 Investment income Deposit a¢cOnt interest 38 Total incoming resourc 32,401 29,671 EXPENDITURE Ch&ritable aetivities Wages InstruTnents and consumables Insurance Electricity & autoclave costs Telephone Postage and stationery Room and locker hire Sundrie5 Refreshments Travelling Fees payable 8,000 1,983 479 4,650 394 54 8,740 216 1.455 574 10.049 7,000 6.129 547 2,722 350 136 9,221 1,117 617 8,698 36.594 36,537 Support costs Governance costs Accountsncy 780 780 Total resouw¢s expended 37.374 37,317 r4el expenditure {4,973) (7.646) This page does not forni part of the 5tatulory fmancial statements Page 9