2022-05-31-accounts - Lancaster Footcare Service

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

Lancaster Footcare Service Annual Report June 21 – May 22

1) Lancaster Footcare Service opened on 11[th] December 2012 under the name Lancaster Toenail Service, it was registered as a charity No. 1157622 on 27[th] June 2014 under the new name of Lancaster Footcare Service, it is currently based at Lancaster Centre, 53 Lancaster Road, Enfield, Middx, EN2 0BU.

Charity Trustees

Tim Fellows Lori Norman Lyn Pettit Joyce Smith Birgitta Whitaker Teresa Window

2) Management Committee Members

Joyce Smith - Chair Lyn Pettit - Treasurer Tim Fellows – CEO Lori Norman Birgitta Whitaker Teresa Window

Ann Taylor – Co-opted Member

Governance

Membership of Lancaster Footcare Service

Membership of the Lancaster Footcare Service is open to all volunteers of the footcare service who have been with the service for more than six months.

Structure of Board of Directors

The Board of Directors currently consists of founding and new volunteers of the service. Each year, at the AGM, all volunteers that have served for more than six months are invited to join or continue serving on the board.

3) Objectives and Activities

The preservation and protection of good health of the retired and disabled population of Enfield and the surrounding area by the provision of foot care services.

We do this by offering a toenail cutting service for the retired and people with disabilities who are unable to cut their own toenails at a cost of £15.00 or if they require a more comprehensive foot care service (i.e. for ingrowing toenails, large corns, calluses, fungal infections or other foot care issues) we offer the enhanced service for the low price of £25.00.

4) Achievements and Performance

The service continued to go from strength to strength with a steady flow of new clients.

We now have over 400 service users and facilitated 1,451 appointments this year. We attempt to see most clients every eight to ten weeks. Some, particularly those accessing the enhanced service, may have to be seen more frequently. This number is building back up following the lockdowns.

5) Financial Review

This year we have successfully obtained a grant of £5,000 from EVA’s Health Champions Fund. Tim is a trained Health Champion and this enabled us to bid for the grant. This grant was to enable us to look for undiagnosed or uncontrolled diabetes in our clients.

However, even with this additional funding we made a loss of £7,525 this year. For this reason, on 1[st] April 22 we were forced to raise our prices.

The basic service went from £13.00 to £15.00 and the enhanced service from £20.00 to £25.00. This is the first increase in charges for the enhanced service since we opened 10 years ago.

Costs of governance and volunteers

The members of the Board of Directors give their valuable time voluntarily, for this we are very grateful.

We do however offer travel costs in keeping with volunteering best practice.

Cost of generating funds

When required, funding applications for Lancaster Footcare Service are undertaken by the Manager, under the guidance of the board.

6) This Year

This year we have seen a slow and steady flow of new clients, we are aware however that we have lost a number of clients to Coronavirus and have other clients that have not felt safe to return to us yet.

During the lockdown AgeUK Enfield closed their toenail cutting service and are now referring clients to our service, as is the NHS for this reason we have employed an additional Foot Health Practitioner.

The Health Champions Grant has enabled us to carry out circulation checks on all new clients using a new doppler machine. We have also facilitated a training course for all foot care volunteers on ‘Recognising undiagnosed or uncontrolled diabetes in feet’.

We have carried out our annual customer satisfaction survey this year again after several years of not being able to due to covid. See appendix 1.

7) Next Year

Our challenge this coming year will be to cope with the increasing demand for the Enhanced Service, which is ever increasing.

We may need to consider employing an additional Foot Health Practitioner to increase our capacity in the Enhanced Service.

8) Conclusion

We have had a reasonably successful year recovering post covid, and the service continued to build on our success.

Finally, we must say a big thank you to so many people who have helped us this year: Lori Norman, Lyn Pettit, Joyce Smith, Birgitta Whitaker, Teresa Window, our Directors.

Rose Asaro, Georgette Laidlaw, Virginia Moore, Lori Norman, Lyn Pettit, Joyce Smith, Ann Taylor, Linda Tsang, Birgitta Whitaker, our footcare assistants. David Lambert, Anne Peck, Teresa Window, our receptionists. Steven Gordon and Aswin Shah – The Greene Partnership - our accountants.

Report written by Tim Fellows CEO

Risk Assessment

The Lancaster Footcare Service has carried out a full Risk Assessment on its activities.

The main areas of concern for most voluntary and community sector organisations are staff, accommodation and hygiene. We have particular concern with hygiene practices during treatment of our clients.

Before reopening after Lockdown1 a comprehensive Risk Assessment was drawn up and implemented. All staff are made aware of their responsibilities in that assessment. This has been amended as things have changed during the pandemic.

The service now directly employs one paid member of staff and has all appropriate liability insurance for all its footcare assistants. We are aware that the loss of volunteers could jeopardise the capacity of the organisation and to this end we will continue to attempt to recruit and train additional volunteers when needed. All volunteer foot care workers are DBS checked. The service does not see children.

Our service is currently provided from Lancaster Centre which provides barrier free, safe and suitably maintained venue with appropriate public liability insurance. In addition, they have all the portable electrical equipment safety checked regularly, the fire extinguishers are serviced annually, and the Gas Safety Certificate is also renewed annually. The Lancaster Centre is fully DDA compliant.

The charities financial situation is monitored at each of our quarterly board meetings.

Board of Directors.

Appendix 1

Lancaster Footcare Service Customer Satisfaction Survey 2022

As part of our ongoing commitment to service improvement and customer satisfaction we have conducted our annual survey. Of our approximately 400 clients we surveyed 50, here are the results.

How easy do you find it to make or change your appointments?

Excellent	Good	Neither good nor poor	Poor	Very Poor
41 – 82%	9 – 18%	0%	0	0
2. How accessible do you find the building?
Excellent	Good	Neither good nor poor	Poor	Very Poor
33 – 66%	16 – 32% 1 – 2%		0	0
3. How clean and welcoming do you find the centre?
Excellent	Good	Neither good nor poor	Poor	Very Poor
46 – 92%	4 – 8%	0	0	0
4. How helpful do you		find the reception staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
44 – 88%	6 – 12%	0	0	0
5. How helpful do you		find the footcare staff?
Excellent	Good	Neither good nor poor	Poor	Very Poor
47 – 94%	3 – 6%	0	0	0
6. How would you rate the footcare you receive?
Excellent	Good	Neither good nor poor	Poor	Very Poor
48 – 96%	2 – 4%	0	0	0
7. Do you feel that the		footcare service is value for money?
Excellent	Good	Neither good nor poor	Poor	Very Poor
42 – 84%	7 – 14%	1 – 2%	0	0

If you have any comments or suggestions how we may improve the service please write your comments below.

There were 27 comments.

Exceptional service.
Always received excellent treatment and feel welcome.
Very pleased with the service offered to my husband. Thank you.
Very grateful for the treatment. Thank you.
As you see I consider the whole affair an excellent facility for the community.
Keep up the good work.
Very efficient, friendly and well run. Sometimes difficult to get appointment for less than 8 weeks due to popularity.
All staff very friendly.
Parking outside.
Presently no recommendations
Very happy with the Lancaster Footcare Service. Thank you.
All staff do a brilliant job. Very satisfied.
Very good service.
Always very helpful.
Just hard to get appointments, a popular service well booked up.
Everything is first class. Cannot fault staff or service.
As my comments say the staff are happy in a good atmosphere with a good rapore with customers. Keep up the good work.
Wonderful staff.
I would like to keep to 6 week intervals if poss.
Most welcoming staff make you feel at ease straight away, only to pleased to help in anyway they can. Treatment is first class couldn’t be better.
I’ve been bringing my Mum here for the last 2-3 years & have always had a great service. My Mum always looks forward to coming here. We hope you continue for many years.
Ann was excellent.
Always Friendly – Good service would not go anywhere else.
All very good.
Please make more appointments available.
I have been using this service for a long time. Everyone is very friendly and helpful. The service I receive is excellent. A vey well run service. Thankyou.
• Having more days of the week available for appointments would improve the service. (But I’ve so far been given convenient dates and times.)

As usual Q2 was the poorest result with most commenting on poor parking in the area, something we have no control over.

RF.GISTEKF.D CHARITY NUMBF.R: 1157622 ort of thc Tru5tce5 and Unaudttld Financial Statemcnts for thc Yegr Tr.ndcd 31 Ma 2022 LANCASTF.R TrOO'I"CARF. STr:RVICTr- The Greene Parincrship LLP Chanered ALLounlants Suite 2L. Brosnan HO¢ 175 Darkes l.ane Poiiers Bat 14ertfordshirc F.N6 IBW

I.ATr4CAS"fFII TrOOTCARTr. STr,RVICF. Cont¢t]ts of the Finanrixl %tatcm¢rtts for the Year Tr.ndcd 31 MA Y 2022 Page Report of the Trust¢es Indcpendcnt F.yamiNcr's Repurt Statcment of Tr-inancial Activitics Ilalancc Sheet Notes to the Tr"inancial %tgtemcnts l)etsil¢d Statcment of Trin4ncial Activities

I,ANCASTF.R FI)()TCARF. SF.RVICF. rl o( thc'l-ru5tces rtsr the Year P•nd¢d 31 MA Y 2022 I he trustees pre5cnl thcir report with the fjnancial stsiements of thc charity for the year ended 31 May 2022. The IrusieL'S havc adoptcd ihc provision5 of AcLounLing and Reporting by Chariiics". Staiemeni of R¢c()m]nendcd Practicc applicable to chariiics prcparing thcir aLLounts in aLcordance with ihe financial Reportinb Siandard applicablc in the UK and Republic of Irclclnd (I.'RS 1021 IcffeLiive l January 2019). STATU% LdnbasiLI" l.oolcare 8crvice is on unincorpordted chariiy and has chariiable 5tatus_ I'he charily number is 1157622. 011.IF.CTIVTr.S AND AC-rivi'i'iF.. C)hjCet1L'5 artd Thc PlL'bervalion and proicction of good hcalth of the elderly and dhsablcd pjpulation of Lnfield and the surrounding rea by ihty provision of loot caic services. .%l'RUC'fLKF., C-OVTr:RNANCTr. ANI) MANAGF.MENT (Juvcrnin2 doeument 'l-hc Lharity is controlled by Lis governing docLllwnt. a deed of and con5tilui¢S an unincoTporated Charity. RF.TrTr-IlTr.Nc. AND ADMINlS'fRA'I'IVF. DTr.'fAILS Ilegi.4tLred Charity numbcr 1157622 l)rincip21 addres5 53 Lanca%icr Road I'nfi¢ld MiddlLsLX l-.N2 Ollu rustee -1. I,Lllows 11 Whiiaker "l- Wirtdow L Norman Independtnt F.xamincr 8 A (iordon ACA I.'CCA 'l-he CJrcgnL Pannership Ll.P Ch7¥rLd ALLouniaAiS %uitc 2(. Brtssnan IIousL 175 1)<irkLS Lane S)oiter8 Bar I Icrtford5hire I.'N6 IHW 07.0? 2 Approvcd by ordei ofthe boord oftwstecs on .......... . and signed on its behalf by: 'I' l.cllows USILe Pagc I

Indt ort to thc Tru5tCLS of I,ANCAS-I-F.II POOTCARb. Sk.RVICF. eiidL'nl F.¥2mincr'5 Ilc I¥Ld¢p¢ndent cxamincr's report to the trustee5 of l.ANCAS'fTr"R FC)OTCARE SERVICE I rcport ti) thL Lhariiy iruslees on my examination of ih¢ account5 of LANCASTI.-R I.'OOTLAKE, SF..RVICI,' (thc l-rust) for thc ycar endcd 31 May 2022. Ilespon.sibililics and ba5]5 ul r¢port Ab ihL chariiy Iruslees of thc Trust you are responsible for thc prcparnlion of the accounts in accordance with the requirLmcnts ol-Ih¢ Charities ALI 2011 I'the Act.). I report in rcspect of my examination of the TnLSt's accounts carried out undcr se¢tion 145 ofihe Act and in carrying out iiiy cxaminiilion I have folloivLd all applicable I)irections given by thc Charity Commission undei se¢iion 14515llbl of the Act. IndcpLDdent cxarnin¢r's statemcnt I havc LoinplLtcd tny Lxaminaiion. l ¢onfJnn ihat no malcrial inalters hav¢ come to my atteniion in connection with the exaiiiinalion giving mc Cciuse io beliei'e diat in any maierial respe£t'. accouniing IcLords wcrc noi kept in respect of the Trnsl as required by section 130 0(Ihe ALt.' or the aLc()iints do noi accard with those reLords: or lh¢ accoiinis do not comply with the applicable requireTrKnts conceming the fom) and connI of a¢¢ounts sel out in thc LharitLLS (Accounis and Reports) Regulaiions 2008 othcr than any rcquircmcnt thai ihe aLLounis give a irue and fair vicw which is noi a matter ¢on%idered as part of an Éndependcnt examinaiion. I havc no Loncern5 and have come acro&s no other mailers in connection wilh the examination to whiLh atlenlion should b¢ drawn in ihis report in order to enablc a proper understsnding olthe accounts to rea¢hcd. A (Jordon ACA I-.(-CA -I'lic CJrLLllL Parttjership LLP l-.hartcicd Accountanls uiie 2(.- Ilrosnati Ilous¢ 175 1)arkcs Lanc Poiicrs 14ar IlcMfi)Tdshirc l.:N6 Illw l)ilte'. Pagc 2

I.ANCASTF.R FOOTCARF. SF.RVICTr. tatcmcnt ()( Fijiancial Activilies for the Yc9r F.nd¢d 31 MA Y 2022 31.5.21 Total funds Unrestricicd fidS Kc51rictrd filnds Total funds Notcs INCOMF. AND F.NDOWMTr.NTS FROM l)onaLion5 and legacie5 12 5.000 5.012 Oiher trading actii'itics Investtneiii sncome 24.656 24,656 11,645 25 I'ulal 24.671 5.0 29.671 11,676 :XPF.NI)Il'Ulib, ON Chxritablc attlVLti¢s l.i)ot Lare serviLes l.-nficld VolUnry Action 34,267 34.267 3.050 17,288 3.050 Total 34,267 3.050 37.317 17,288 Nb.'l- INCOMb.l(Tr=XPTr-Nl)I'fuRF.) {9.596) 1,950 17,646) 15.612) Rb'CONCII.IATION OF FUNDS 'I'otJl funds brought furward 20,525 20.525 26.137 T()'I'AL TrUNI)% CARRIF.D FOHWAKD 10,929 1,950 12.879 20.525 The notes form pan of these fjnancial siaietnents Pagc 3

I.ANCA%'fF.11 b"l)01-fAIIF. SF.RVICF. lsalanee shcct 31 MA Y 21122 31.5.22 Total funds 31.5.21 Total funds UrtriCted funds liestrictcd funds No¢es CURKTr:N'I' A%STr:TS Cash at bank 14.240 1.950 16.190 21,713 CRF.I)I-I'ORS Atnounis falling due within one year {3,311) (3.311) (1,188) NEI. CURKENT ASSETS 10.929 1.950 12.879 20,525 'r()I'AL A%SF.I'S I.F.SS CURR Tr.P4-1 LIAIIII.I-I-IF.S 10.929 1.950 12.879 20,525 Nb.'r A%STr-'S'S 10.929 1,950 12.879 20.525 PUNI) lJnrc51ricicd funds Reslrictcd fund5 10,929 1.950 20,525 'I'()I'AI. Tr UNI) 12.879 20,525 'I'he Iinancial siatcmcnts WCTC approved by the ljoard of l-tustee5 and authorised for issue and were signed on lis beh311by". On J %mith IUSLCL The notes fom part of thcse flnancial sthtcments Pagc 4

I.ANCASI'F.R FOOTCAR Tr. SF.RVICb. Note.$ to thl Financi1 Statemcnt5 fnr thL Y¢Ar Tr-ndcd 3 I MA Y 2022 A(:C()UP4TING I'OI.ICIF.S Ila5is of prcp#ring thc financiAI 5lat¢ments 'l-he financial statLmenis ol Ihe chariiy. which is a public bcnefji ¢nrity under FRS 102. have been prepared in cL()rdancL with the Charities S()IiP IFR5 102) 'Ar¢ounting and Reporting by Charities: Staleinent of liecomincndcd PractlLL applicable io Lharitics preparing their accounts in accordance wilh ihc I'inaiiLial kcporting Standard applicable in the UK and Republic of Ircland 11-.RS 102) (effeciivc l January 20191., I'-Inancial Kcporring SLqndard 102 -rhe Financial R¢porting Siandard applicable in the UK and R¢public of Ireland, and ihc Charitics Act 2011. The financial statemcnts have beLn prepared under ihe historical c05t LonvLntion. Incon]c All income is r¢cognssed in the Sthicment of Fknancial Activities onc£ ihe charily has enlitlemenl to the funds, it is probablc that the income will be reLeivL41 and thL anll1 ¢an be Isured reliably. F.xp¢nditurc Liabililics are reLogniscd as cxpcndirurc as soon as Ihert is a legal or construclive obligation con)rnitting tlie chai'ily lo that cxpcnditure, it is probable that a iransf¢r ofeconomic bcncfjts will i)c rLquircd in settletnenl and thL amounl ofthe obligaiion can mca5ured rcliably. Wendi¢urc is accounted for on ali a¢Lruals basis and has bcLn Llassified undcr hcadings ihai aggrcgalg all c051 relaied io the category. Where costs ¢annot b¢ direLIIy atiribiilLd io particular headings they have been alloLated io activities on a basis consisteni wilh LhL use of iesoui'cLs. Taxalion I'hL chai'ily is exempt from tax on its Charitsble activilies. und aceounting Unrcsliicicd funds Larl be used in accordance with the charitable objectives at the dis¢relion of thc truslees. Restricted funds can only be used for panicular resthctcd purpose5 widiin the objects of thc charily. Resthctions ari5L whcn spl[led by ihe donor or when funds are taised lor particular restric¢td purposes. l.urthcr Lxplantktion of ihe naiurc and purpose of¢ach fihnd is included in th¢ notes to thc financial StamentS. I)()NATI()INS AP4D LEGACIES 31.5.22 31.5.21 Gifts Cirants 5,000 5.012 O'I'IITr.11 I'RAI)INC: ACTIVITIF.S 31.5.22 31.5.21 rool Larc 5Lrvices 24,656 11,645 Page 5 continued..

I.ANCAS'fF.11 FQI)TCARF. SF.RVICF. Nolc5 t(> the P-inancial Statcmcrtts- continucd for the Year Tr'nded 31 MA Y 2022 INVb,STMTr.NT INCOME 31.5.22 31.5.21 l)Lposil account intciesi 25 CIIARI'I'AIII,F. ACTlVI'fiF.S COSTS Direcl Cosis Suppori Losts Totals root Lare servicts .tJliLld Voluntary A¢tion 780 34,267 3,050 3,050 36.537 780 37,317 TRUSTF.b.S' IiF.MUNb-RA'fioN AND BENF.FITS -IherL w¢re no tntstces, remuncrn¢ion or other b¢nefJts for ihc yr Cnded 31 May 2022 nor for the year endLd 31 May2021. 'rru5tecs' ¢xpens¢s l)uring the yLat ¢ndcd 31 May 2022, trustees wcre reimbursed ihe cost of trdvel. C()11.ARATjVEs Tr()K'fiiF. S'1'ATF,MF.NT OTr FJP4ANCIAL ACTlVI'fiF.S Unresiricled funds Restricted (unds I'olal funds INC()MTr: AP41) b.Nl)C)WMTr.NI'% TrROM l)onations and IcgaLies ()thLr Lrdding activiiies LnveslmLnt income 11.645 25 11,645 25 'I'ot21 11,676 11.676 Tr.Xl>Tr-NI)l-I'UIITr. ()N Ch#rilablc actlVbtiC5 '-oot Lar¥ SLrviL&% 17.288 17.288 NF.I' INCOMFJ(Tr.XPTr;NI)ITURE) 15.61?) (5,612) RF.COP4CILIATION ()Tr Tr"UNDS l-olal fund5 brought forw#rd 26.137 26,137 I-()I-AI. FUNDS CARRXTr:I) TrC)RWARD 20,525 20,525 Page 6 conlinued.

I,ANCA%I'F.R FO()TCAHF. STr.RVICb. N()les ti) the FinAnciAI Statcmcnts- fontinued ror the Year FJll(Ecd 31 MAY 2022 .IITr:I)ITORS: AMOUNTS FALLING DUF. WITIIIN ONF. YF,AR 31.5.22 31.5.21 l'axi lion and social security ()Ihcr crLdiiors 23 3.288 .188 3,311 1,188 M()VF.MF,P4T IN FUNDS tnovemenl in funds At 31.5.22 At 1.6.21 Unrcstricted fund InLvmL from fi)oi carc treatments 20.525 (9.596) 10,929 Reslriclcd fund5 l-.nlield Voluntary Action 1.950 1,950 'I'OTAL FUP4DS 20.525 (7,646) 12,879 Net moveinent in fund5. included in ihc atM)ve arc as lollows.. Incoming resources Resources cxpcndcd Movemenl in funds nrestrict¢d funds Incoine frorn foot care trwdimen¢S 24.671 134.267) (9.596) Ilestrictcd funds I,.nfILld Vnlllniary Action 5.000 {3,050) 1,950 'roi"AL FUNDS 29.671 (37,317) 17,6461 Comparativcs for rnovcm¢nt in funds Net mov¢mLnl in funds Ai 31.5.21 Ai 1.6.20 UnrL'Striclcd fund5 Incom< Irom fool care treaimcnts 26,137 (5.6121 TOI'AL FUNDS 26.137 (5.612) 20.525 Page 7 continued...

I,ANCASTF.11 FOOTCARF. SF,RVICF. NDlcs to the Financial S(tl.Ment5- ronlinucd ri)r thc Year F.ndcd 3 1 MA Y 2022 M()Vb,MF,NT IN FUND5- conlinucd Cotnparaiive rlei movenwnt in lunds. included in the above are as follows= Incoming rcsources Resources expended Movement in funds Unr¢strictcd funds Income from foot carc trcaimcnts 11.676 (17,288) 15,612) T()TAI. Tr UNI)S 11.676 117,288) (5,6121 Resiricted E'-und l)uriiib the y&qr a Ilcalth ChaTnpions Gtani w&s obtsiDed frotn l.-nfJeld Voluntary Aciion. The grant funds .¢ to be used to enable all ¢usiomcts re¢eiving looi care tr¢aunent to be 5ciecn¢d for undia¥nosed or unconirolled diabetes. io. RTr.LAI'LD I'AIiI'Y I)ISCLOSUHF.S Ther¢ were no relaled party trans8¢tions for thc ycar ended 31 May 2022. Pa8r 8

I.ANCAS"rv.R FOOTCARF. STr.RVICF. l)clailc.d %latLment of Tr-inaneial A¢livitiC5 flir Ihe Year Tr'nded 3 I MA Y 2022 3 1.5.22 31.5.21 INCOMF, ANI) Tr.NI)()WMF.P4TS l)thnations aiid l¢gacic5 (iifts Cirants 12 5,000 5.012 Other trading a¢tivitics I'-oot care Services 24,656 11,645 lrtvestmcnt income l)cposit account inieiest 25 'rot21 ineomin2 r¢sourccs 29.671 11,676 .XI)F.NDITURTr. .harit#ble aetivilic5 Wic gcs Inslrumcnls and consUnbIeS Ins111'anLc I.'ILLtricity k autoLlavc costs I'¢l¢phonc I ()SlLigc and.%17 lioncry Ilo()In aiid IoLkcr hire RLfr¢5hmLnis -fravLllin8 l-'Les pay1b1¢ 7.(K)O 6,129 547 2.722 350 136 9,221 3,158 J66 1.813 360 2,962 265 401 7.188 617 8.698 36,537 16.628 Support Costs lJvvernAnce costs ALLouiiiaDLy 780 660 Toiai TewurL¢5 ¥xpcnded 37.317 17,288 Nct cxpenditurc {7.646) 15,6121 This page does nol lomi pan of thc sthiuiory financial Sthietnents Pagc 9