**RNIB Charity, Company Number 08971500**
## **RNIB Charity annual report and financial statements 2019/20**
The Trustees, who are also directors of RNIB Charity for the purposes of the Companies Act, have pleasure in submitting their annual report and the audited financial statements for the year ended 31 March 2020.
The Trustees have adopted the provisions of the Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) in preparing the annual report and financial statements of the charity. The Reference and Administrative Details also form part of this report.
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**RNIB Charity, Company Number 08971500**
## Contents
RNIB Charity annual report and financial statements 2019/20 .................................. 1 Trustees’ Report and Strategic Report ...................................................................... 2 Our Year ................................................................................................................ 9 Our strategy, performance and business plan ..................................................... 11 Our values ........................................................................................................... 12 Financial review ................................................................................................... 13 Reserves policy ................................................................................................... 13 Remuneration ...................................................................................................... 13 Safeguarding, health and safety and compliance ................................................ 14 Principal risks and uncertainties .......................................................................... 20 Going concern ..................................................................................................... 29 Our Volunteers .................................................................................................... 29 Our Employees.................................................................................................... 29 Independent auditors’ report to the members and trustees of RNIB Charity ............ 35 Statement of financial activities for the year ended 31 March 2020 (including an income and expenditure account) ........................................................................ 40 Balance sheet as at 31 March 2020 .................................................................... 41 Cash flow statement for the year ended 31 March 2020…………………………..…42 Notes to the financial statements for the year ended 31 March 2020……………….44 Who’s who at RNIB Charity ..................................................................................... 55 Contact details ........................................................................................................ 55
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report**
## **Structure and objectives**
## **Our legal structure**
RNIB Charity (company number 08971500, charity number 1156629 (England and Wales) and charity number SC044876 (Scotland) was established as a subsidiary of the Royal National Institute of Blind People (RNIB) on 1 April 2014 in order to provide some of RNIB’s service delivery. RNIB provides central support and fundraising activity for RNIB Charity and all other entities within the group.
On 1 April 2017, most of the assets and liabilities of RNIB Charity were transferred to RNIB Group. The aim of the reorganisation was to better enable RNIB to provide support and services to all of its beneficiaries and to reduce the cost and administrative burden of operating separate charities.
The remaining activity within RNIB Charity relates principally to the running of schools and care homes. These will be transferred to RNIB once regulatory consents have been obtained from the Care Quality Commission, Ofsted and the Care Inspectorate in Scotland, and then the company will be dissolved.
RNIB Group’s annual report and financial statements provide additional details of the work of RNIB and its aims for the next twelve months. Copies are available from RNIB, 105 Judd Street, London, WC1H 9NE or our website www.rnib.org.uk.
RNIB Charity is governed by a Trustee Board, which currently consists of two people. It takes all important strategic, policy and financial decisions and has overall responsibility for RNIB Charity activities. Full details of Trustees are included within the ‘Who’s who at RNIB Charity’ section.
Trustees serve a three-year term of office but may serve for no more than three consecutive terms of three years, other than in the case of an Honorary Officer in exceptional circumstances approved by the Board.
An induction pack is provided to all new Trustees and they are invited to attend an intensive induction day during which they are provided with information on the key services provided by RNIB Charity and the main challenges and policy issues facing RNIB Charity. Each Trustee receives an annual appraisal during which any individual training needs are identified. Where collective training needs are established, these are delivered to the Board as a whole.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Structure and objectives (continued)**
## **How we are managed**
All members of the RNIB Charity Board are also members of the RNIB Group Board. During 2018/19, RNIB Group refreshed Board, Committee and Steering Group membership, remaining committed to continuing to strengthen the breadth of skills, experience and effectiveness of the governance arrangements.
Trustees and Independent Committee and Steering Group Members serve terms of office of up to three years and do not serve more than three consecutive terms of three years. An induction pack is provided to all new Trustees and Independent Members, and they are invited to attend a comprehensive induction day. Each Trustee receives an annual appraisal, during which any individual training needs are identified. Where collective training needs are established, these are delivered to the Board as a whole.
## **Changes to our Structure**
## **Summary of new governance structure within RNIB, June 2020**
## **1. Background**
Since October 2019 RNIB has been reviewing its Board Committee structure. The review assessed what Committees are needed to promote good governance while ensuring the structure works effectively and efficiently. An external Governance Review carried out in 2019 made recommendations about RNIB’s Committee structure, which RNIB has considered as part of the review, along with relevant provisions of the Charity Governance Code.
The Board of RNIB discussed the proposals and approved the revised structure (as detailed in section 3 below) at its November 2019 Board meeting. Since then RNIB has been working to implement it.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Structure and objectives (continued)**
## **Changes to our Structure (continued)**
## **2. Previous RNIB Board Committee Structure - prior to November 2019**
RNIB had three Board Committees and four Steering Groups. These were:
## _Committees_
- Audit and Risk
- People
- Regulated Services and Safeguarding (“RSSC”)
## _Steering Groups_
- Business Change
- Transitions
- Relationships
- Customer
Despite the distinction in name, all the Committees and Steering Groups had delegated authority from the Board, other than the Transitions Steering Group, which had a purely advisory function.
## **3. Revised Composition**
The revised Committee structure is therefore as follows:
- Audit & Risk
- People
- Nominations
- Governance and Transformation Implementation Group (GTIG)
- Income and Partnerships (formally Relationships)
- Customer
- Regulated Services and Safeguarding Committee (RSSC)
- Transitions
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Structure and objectives (continued)**
## **Changes to our Structure (continued)**
Rather than retaining the distinction between Committees and Steering Groups it has been decided that they will all be constituted as Committees. This is in order to streamline and simplify governance structures.
Two new Committees were created:
- The GTIG oversees the planned governance changes and delivery of the Statutory Inquiry Action Plan, and also has oversight of Business Change; and
- The Nominations Committee leads on the appointment of Trustees and nontrustee Committee members, oversees their induction, and training throughout their time with RNIB.
The Business Change Steering Group has been wound up, with GTIG taking oversight of key business change items (which do not sit within the remit/ terms of reference of another Committee) moving forward.
Each Committee has three Trustee members, including a Trustee chair (other than Audit and Risk and RSSC, which each have an independent chair) and up to two other non-trustee members) to be agreed by the Nominations Committee.
Revised Terms of Reference for each Committee have been drafted and were approved at the February Board meeting. These detail the key functions and areas of oversight for each Committee, as well as highlighting where Committees must liaise with or report to other Committees on areas of common interest and overlap.
The day-to-day management of RNIB is delegated to the Executive Leadership Team (ELT), consisting of the CEO and four employed Directors as at the year end. The CEO with the support of the rest of the ELT reports to the Board for all major decisions.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Structure and objectives (continued)**
## **Changes to our Structure (continued)**
## **Charity Governance Code**
The external governance review undertaken in 2019 included a detailed assessment of RNIB’s governance against the Charity Governance Code. This revealed a number of areas where more could be done to apply the best-practice standards outlined in the Code and made recommendations for improvements. These recommendations were adopted in full by the Board and are now in the process of being implemented. RNIB aims to carry out a review of its governance against the Charity Governance Code in 2021 once this work is complete, and report on our application of the Code in the 20/21 Annual Report.
## **Our Board of Trustees and Non-Trustee Committee Members**
## **At 31 March 2020**
Eleanor Southwood, Chair of Trustees, Chair of Income and Partnerships Committee, Member of Transitions Programme Committee, Member of People Committee, Member of Nominations Committee, Member of GTIG
Liz Walker (from 21 August 2019), RNIB Honorary Treasurer, Member of Audit and Risk Committee, Member of RSSC
Martin Davidson (from 21 August 2019), Vice Chair of Trustees, Chair of GTIG, Chair of Nominations Committee
Ozzie Clarke-Binns, Chair of People Committee, Member of Audit and Risk Committee, Member of Nominations Committee
Nora Colton (from 21 August 2019), Board Safeguarding Lead Trustee, Member of RSSC, Member of Income Partnerships Committee
Isabel Hunt, Member of Transitions Programme Committee, Member of Customer Committee
Iain McAndrew, Chair of Customer Committee
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Structure and objectives (continued)**
## **Our Board of Trustees and Non-Trustee Committee Members (continued)**
Amanda Rowland (from 1 September 2019), Chair of Transitions Programme Committee, Member of GTIG
## **Other Trustees serving in 2019/20**
Heather Giles (to 31 March 2020), Chair of Customer Committee, Member of Income and Partnerships Committee
Mike Nussbaum (to 31 March 2020), Chair of Transitions Programme Committee, Member of People Committee, Member of RSSC
Alan Tinger (to 31 March 2020), Honorary Treasurer, Member of Audit and Risk Committee, Member of Business Change Steering Group, Member of Transitions Programme Committee
## **New Trustees appointed after 31 March 2020**
Anna Tylor (appointed 29 July 2020), Chair-designate
## **Non-Trustee members of Audit and Risk Committee**
Mike Barber (Committee Chair) Jonathan Blackhurst Susan Crichton (appointed 1 September 2019)
## **Non-Trustee members of Regulated Services and Safeguarding Committee**
David Ashcroft (Committee Chair) Graham Hewitt Nicky Shaw
## **Non-Trustee members of People Committee**
David Raeburn (appointed 1 April 2019) Rupert Evenett Sharron Lewis-James (appointed 1 April 2019)
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Structure and objectives (continued)**
**Our Board of Trustees and Non-Trustee Committee Members (continued)**
## **Non-Trustee Members of Customer Committee**
Caroline Stanfield Derrick Mabbott Tony Pinkham
## **Non-Trustee Members of Income and Partnerships Committee**
Dan Jones (appointed 1 April 2019) Richard Etienne (appointed 1 April 2019)
## **Our registered office**
We are registered at 105 Judd Street, London WC1H 9NE, telephone 020 7388 1266.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Our Year**
RNIB has this year continued its remarkable transformation to ensure it is properly equipped to stand with blind and partially sighted people through every challenge. This work has been completed against the backdrop of an ongoing Statutory Class Inquiry by the Charity Commission. This inquiry reported in June 2020 and we are profoundly sorry both to the individuals affected and for the failings identified in this report.
We have made significant changes to RNIB over the past two years and are continuing to embed improvements to ensure both that these failings cannot be repeated and that RNIB emerges from this as a better, more determined and more effective organisation.
We started this journey not a moment too soon. As coronavirus showed us, every organisation needs to be flexible, agile and resilient if it is to successfully support its community during such times.
We were approached by - and reached out to - blind and partially sighted people, who in some cases were struggling even to get access to essentials such as food and medicine, as life changed overnight.
As the UK moved on from the initial coronavirus lockdown, blind and partially sighted people were faced with even more challenges as difficulties including social distancing and street modifications became more apparent.
But, as we faced the coronavirus challenge, we knew we had the benefits of a successful year, both operationally and financially, behind us.
The activities remaining within RNIB Charity, are focussed on our schools, colleges and residences, where we continue to provide specialist education, care and therapies for blind and partially sighted children.
We concluded a review of our establishment-based services and decided to transfer our three older people’s care homes, two schools and one college to specialist providers. RNIB Three Spires Academy transferred to the Thrive Partnership just after year-end (1 April 2020) and new providers were selected for Tate House, which was due to transfer in Q1 2020/21, and RNIB Loughborough College. The rest of these transfers are expected to take place during 2020/21, except for Sunshine House School, which will transfer to a new school being built by the Eden Academy in the next few years.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Our Year (continued)**
RNIB has thoroughly reviewed and strengthened its compliance, risk and assurance framework in the past year. We appointed a new Head of Compliance, Risk and Assurance who started in post in September 2019. A Risk Management Policy and Framework was agreed by RNIB’s Board in November 2019 and has been implemented.
We have completed a review of RNIB’s governance structures and procedures in the past year, particularly as part of implementing actions from the Statutory Inquiry into RNIB by the Charity Commission. We are meeting all key milestones in delivering the Action Plan agreed with the Charity Commission following independent review into RNIB. A robust Policy Framework was agreed by RNIB’s Board in November 2019 and we are well underway with review of our policies against this framework, ensuring that policies are reviewed in a timely way and approved at the appropriate level.
The Head of Compliance, Risk and Assurance is ensuring that all compliance and risk work across the Group is coordinated with, and supports, other work completed or that is in progress to address the findings of the Statutory Inquiry.
We are working with Crowe UK LLP who are providing internal audit services to the Group, with a detailed annual internal audit plan agreed with our Audit and Risk Committee. Internal audit recommendations and other professional recommendations made are robustly followed up on, with the Head of Compliance, Risk and Assurance holding individuals to account to ensure they are addressed in a timely way, with appropriate evidence retained.
RNIB’s regulatory compliance monitoring and reporting has been strengthened and includes regular assessment across each of our applicable regulatory compliance areas, with reporting quarterly to our Audit and Risk Committee and Board. Improvements in the area of regulatory compliance have been included.
On safeguarding matters, we have met key milestones in implementing our Safeguarding Improvement Plan.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Our strategy, performance and business plan**
Over the next year, bearing in mind the unprecedented situation we all find ourselves in, we will focus on the following objectives in our short-term organisational plan:
- Ensure that all blind and partially sighted people have access to food and supplies.
- Ensure that health and wellbeing is maintained for blind and partially sighted people throughout.
- Ensure that all blind and partially sighted people receive accessible critical information.
- Liquidity plan is followed, and long-term financial viability maintained.
- Statutory Inquiry action plan is actioned, on time and completed.
- RNIB Staff are kept safe, well, and fully supported.
Once the coronavirus response phase is over, we will revert to our Annual Plan, with the following priorities:
**Priority 1** Equip blind and partially sighted people to live the life they want to lead.
**Priority 2** Innovate and improve conditions in society so that blind and partially sighted people can live the life they want to lead.
**Priority 3** Transform RNIB to be a catalyst for change.
RNIB Charity activities focus on Regulated Services, which sit within Priority 1. Through our association with the wider group, we are addressing the other three key priorities insofar as they impact our service delivery, beneficiaries and organisation.
RNIB Groups’ expert information and advice will equip blind and partially sighted people, and anyone who cares about sight loss, so they can live the life they want to lead. We provide services, information and advice to everyone who wants it. Through our Sight Loss Advice Service, we’re available face-to-face in eye clinics, over the phone and online. Our reading and product services are available to everyone, and through our specialist regulated services we provide education and care to children and adults with sight loss.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Our strategy, performance and business plan (continued)**
Within RNIB Charity, this is delivered through:
- Our schools, college and residences, where we continued to provide specialist education, care and therapies for blind and partially sighted children and young people with additional disabilities. We want everyone to achieve their goals for learning, to develop independence skills.
- Our residential care homes, where we provide short and long term stays for older people with sight loss in environments designed to make life easy and comfortable.
- Our community living service, where we provide residential care and supported living to adults aged 18-65 with sight loss and additional needs, including learning disabilities.
The full details of the strategy and business plan can be found within the RNIB Annual Report and Accounts.
## **Our values**
Our values describe our ethos and drive our behaviours:
- Led by blind and partially sighted people: Blind and partially sighted people are at our heart and influence everything we do.
- Collaborative: We work together to make the biggest difference.
- Creative: We understand challenges and find ways to overcome them and move forward.
- Inclusive: We include and value people with diverse experience, abilities and backgrounds.
- Open: We are honest, candid and transparent, challenging ourselves and others.
## **Relationship with other charities**
We maintain close links with, and support the aims of, other organisations working with or for people with sight loss. We also work closely with other disability charities on issues of mutual concern. We deliver services in partnership with some local societies for blind and partially sighted people, and some of our funding comes from charities and trusts which support our aims.
RNIB Charity is part of the RNIB group of charities.
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**RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Financial review**
Total income for 2020 was £13.9million (2019: £20.2million) of which £0.4million (2019: £4.7 million) came from a grant from Royal National Institute of Blind People, the charity which undertakes our fundraising activity.
Total expenditure for 2020 of £13.9 million was allocated to Equipping people with sight loss (2019: £20.2million).
We held minimal designated reserves of £0.01million at the end of the year and general reserves were nil as there is no intention for RNIB Charity to hold general reserves as set out in the reserves policy below.
## **Reserves policy**
The Charity does not retain general reserves in its own right as it is fully funded on an annual basis by RNIB. RNIB Group’s combined general reserves were £24.6million at 31 March 2020 (2019: £32.8 million). The Charity carries no restricted reserves, but does have a designated reserve to reflect the carrying value of fixed assets. At 31 March 2020, RNIB Charity held designated funds totalling £0.01million (2019: £0.04million) which relates to fixtures, fittings and equipment.
## **Remuneration**
The RNIB Group is led by the Executive Leadership Team consisting of the CEO and four employed Directors as at the year end. The total remuneration paid to this group was £0.6m (2019: £0.9m). Of this, as in 2018/19, none related to termination and loss of office payments. Executive leadership pay is determined by the People Committee, comprised of Board Trustees and independent members.
RNIB is committed to diversity and inclusion (D&I) and has developed a D&I strategy during the year.
Due to the Coronavirus outbreak, the Government Equalities Office and the Equality and Human Rights Commissions have taken the decision to suspend enforcement of the gender pay gap deadlines for 2019/20. After careful consideration, RNIB has elected to defer its reporting requirements for this year.
In our continuing commitment to demonstrate equality and fairness in recruitment, pay, promotion and development we remain committed to the monitoring and addressing of any gender pay gaps that may have arisen.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Safeguarding and compliance**
## **RNIB’s safeguarding commitment**
Strategies for the prevention of abuse and neglect are a core responsibility for RNIB. Abuse and neglect can happen to anybody and can occur in any setting. The person causing the harm may be a stranger but, more often than not, they are in a position of trust or power such as a health or care professional, relative or neighbour.
RNIB has a specialist team which offers oversight, support, and continuous organisational learning and development, as well as a safe place for anyone to raise concerns confidentially. Additional scrutiny is provided through a Safeguarding Improvement Plan and governance structure which, since April 2018 includes a Regulated Services and Safeguarding Committee in addition to the Audit and Risk Committee and Board of Trustees.
RNIB has learnt valuable lessons throughout the Statutory Inquiry process. We have established a positive and open approach which sends out a clear message of transparency around safeguarding and the organisation is dedicated to making sure RNIB is run in a way which actively protects people. Key developments in 2019/20 include the introduction of the Safeguarding Improvement Plan, which outlines six key areas of work to ensure that safeguarding is at the forefront of everything we do. We have also developed the Safeguarding Quality Assurance Framework, which involves monthly audits of service safeguarding reporting. We have carried out staff, volunteer and customer surveys to enable the organisation to gauge the level of understanding and confidence around safeguarding. There remains no greater priority than to protect children and adults from abuse and to ensure that we have in place the systems, training and culture to ensure we can safeguard children and adults.
In June 2020, RNIB Safeguarding launched a new suite of corporate safeguarding policies and procedures. These define the difference between, and processes relating to, safeguarding concerns and allegations. The new policies and procedures distinguish between the legal requirements in safeguarding children and adults, how to make an assessment of risk, how to make safeguarding personal, and how to apply the mental capacity framework.
The Safeguarding team audited 12 months of safeguarding case work at the beginning of this reporting period. One of the outcomes of this was the identification of a high volume of suicide risk concerns that we deal with. To support RNIB’s services and increase staff confidence in dealing with these types of concerns, the Safeguarding team developed new suicide risk guidance and training. As of July
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Safeguarding and compliance (continued)**
2020, 215 staff members from priority areas including the Helpline and ECLOs attended the training, meaning that we are better prepared than ever to support customers who are dealing with sight loss.
In June 2019, we introduced the Eclipse CRM system to record safeguarding concerns and allegations. Mapped against the safeguarding procedural requirements, the system is clear and easy to use. Since launch, we have also made enhancements due to process developments.
The Board of Trustees received updated safeguarding training in November 2019. The training content covered all the updates from the Charity Commission’s guidance: “Safeguarding and protecting people for charities and Trustees”.
## **Safeguarding priorities for 2019/20**
## **Promoting a safe and trusted environment and a culture that prioritises safeguarding.**
We have measured this through auditing customer, staff and volunteer feedback.
## **Safely recruiting and supporting all people within RNIB.**
Our safer recruitment policies and procedures ensure staff and volunteers recruited to work for RNIB are the right fit for our customers and the services we offer.
## **Responding promptly to every safeguarding concern or allegation.**
The safeguarding team ensures the work we do in RNIB is fit for purpose and we respond to concerns and allegations in a timely way. Our audits ensure we monitor timeliness in dealing with all matters.
## **Treating with respect, care and dignity the victims of abuse and other safeguarding concerns.**
This is integral to our safeguarding practices. Our recent customer feedback provided positive responses to the support we offer our customers at a time of crisis.
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Safeguarding and compliance (continued)**
## **Treating with respect, care and dignity those that are the subject of concerns or allegations.**
Fairness and respect are core to our safeguarding practices. We ensure liaison with partner agencies is balanced and proportionate.
## **Encouraging a culture of learning throughout the organisation.**
We provide safeguarding training to all our staff and volunteers. This is a rolling programme of learning and development with bespoke training and case discussion within teams and services.
## **Safeguarding performance data 2019/20**
This is an overview of the number of safeguarding concerns that we have received and the number and types of investigations that have been concluded from April 2019 to March 2020:
- 150 safeguarding concerns were reported to RNIB
- We made 172 referrals to statutory services (Local Authorities, GP’s etc) in response to these concerns.
- 25 safeguarding allegations were reported covering abuse, poor practice and medication errors.
16 referrals were made to statutory services including Adult Social Care, the Care Quality Commission CQC and the Scottish Care Inspectorate. Of those allegations which involved RNIB staff, 8 resulted in disciplinary action and 6 resulted in dismissal. 4 cases were referred to the Disclosure and Barring Service (DBS).
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**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Safeguarding and compliance (continued)**
## **Safeguarding priorities for 2020/21**
Safeguarding across RNIB will focus on the following priorities over the next 12 months:
## **Empowerment**
Staff and volunteers take a person-centred approach to safeguarding.
## **Prevention**
Minimise repeat safeguarding issues.
## **Proportionality**
Robust risk identification, assessment and management involving adults, children and their families and carers.
## **Accountability**
Being held accountable with a clear line of sight from Regulated Services Safeguarding Committee and the Board.
## **Protection**
Ensure all vulnerable adults and children are effectively protected from harm.
## **Six key areas of work**
- Promoting a safe and trusted environment and a culture that prioritises safeguarding.
- Safely recruiting and supporting all people within RNIB.
- Responding promptly to every safeguarding concern or allegation.
- Treating with respect, care and dignity, the victims of abuse and other safeguarding concerns.
- Treating with respect, care and dignity, those that are subject of concerns or allegations.
- Encouraging a culture of learning throughout the organisation.
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**RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Safeguarding and compliance (continued)**
## **Health and safety**
In 2019 we introduced our Occupational Health and Safety Strategy and accompanying Action Plan for delivery. Good progress was made on this but focused changed in the latter part of the year to the significant challenges brought about by Coronavirus pandemic. Across the organisation we to took an early and proactive approach to protecting our clients in our care homes and schools; and our people by moving rapidly to homeworking, for which we were already well prepared.
To deal with the pandemic and to ensure the safety of our people and clients, we introduced:
- An on-line portal dedicated to providing staff and volunteers with a focused resource of Government, NHS and in-house guidance;
- A dedicated mailbox to respond to all questions on Covid-19;
- Weekly updates and FAQ’s on what we were doing on Covid-19;
- A range of HR guidance and wellbeing resources, and health and safety guidance on temporary homeworking;
- A procurement initiative to guarantee the provision of PPE; and
- We are currently undertaking Covid-19 Risk Assessments in advance of reopening offices and of those sites that have remained open during the pandemic.
To meet our responsibilities for the delivery of statutory health and safety we have been developing a series of in-house training modules in a choice of accessible formats including video, audio, PowerPoint and Word documents.
We continue to build on our wellbeing and mental health support by doubling the numbers of mental health first aiders in the organisation this year and are developing remote modules to support the reach of our mental health awareness sessions. We have also developed an internal wellbeing area online which houses a suite of wellbeing resources where staff can access guidance, information, videos and links to external partners. We have also created wellbeing focussed discussion groups where staff can interact and connect.
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**RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Safeguarding and compliance (continued)**
## **Information governance**
We are committed to improving, embedding and maintaining a clear and consistent approach to the way customer data is managed in RNIB.
A refresh of mandatory Privacy and Security Basics training has been carried out for all staff and tracking and reporting processes have been introduced to ensure all new starters complete this course. Compliance with this is reported to and escalated through the monthly Information Governance Group.
We have introduced additional controls to document and manage privacy and security risk when any team in RNIB makes changes to the ways in which people’s data is handled.
This year we are working through an in-depth review of all personal data processing across RNIB, creating a full set of documentation, a comprehensive retention schedule and updated Privacy Notices to ensure we are clear and transparent about how we use people’s data.
We are continuing to focus on giving our staff the guidance, tools, knowledge and confidence to manage customers’ information securely and compliantly, and to be open and honest if they make a mistake, or find something that concerns them.
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## **RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties**
Governance of the Group’s risk management ultimately sits with the Board of Trustees. Detailed consideration of risk is delegated to the Audit and Risk Committee. The Executive Leadership Team oversees the management of risks and reports to the Audit and Risk Committee quarterly.
‐ Strategic management of risk is an integral part of RNIB’s decision making processes and culture, supporting effective planning and evaluation of activities. Our risk management is focused on risks and opportunities associated with delivering the strategy and business plan.
The Board of Trustees is satisfied major risks have been identified and processes for addressing them have been put in place. It is recognised that control systems can only provide reasonable - but not absolute - assurance that major risks are being adequately managed. Overall, we are confident that our risk position remains within acceptable levels.
## **Risk management structure**
- Board of Trustees – ultimately responsible for governance of the Group’s risk management.
- Audit and Risk Committee – considers risk in detail and reports to Trustees.
- Executive Leadership Team – oversees risk management and reports to the Audit and Risk Committee quarterly.
20
## **RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
|**Risk**|**Primary mitigations**|
|---|---|
|**Finance**
Risk of unanticipated falls in voluntary income,
reducing liquidity and capacity to effectively
deliver against plans.|Our risk-based reserves policy protects us against the impact of short-
term volatility of cash flows. We closely monitor our forward indicators,
income against budgets and perform regular reforecasting. This ensures
early recognition of longer-term challenges and any need for course
correction.
In the past year specific consideration of finance risk has included in
relation to the impact of Brexit and, since the year-end, the impact of
coronavirus. Consideration of principal risks in relation to the
coronavirus pandemic is outlined below.|
|**People**
Risk of inability to find, and keep, people with
the right skills to deliver our plans. Also, fitness
for purpose of organisational culture.|Our reward and benefits package is benchmarked against the sector,
and in line with an approved pay policy.
We monitor turnover, with exit interviews providing qualitative data.
We map the capability of our teams against requirements, continually
consult and refine communications to ensure all are aligned behind our
plans.
Focus in the past year has been specifically on strengthening our
leadership with less reliance on interim staff and ensuring clear
accountability in relation to the performance of our people going
forward.|
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## **RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
|**Risk**|**Primary mitigations**|
|---|---|
|**Strategic impact**
Risk that our strategy is not sufficiently clear and
innovative to deliver against our ambitions.|Our plans for 2020/21, and beyond, move RNIB towards a better
balance of reach, resources and impact.
We will continually test our strategy to ensure maximum impact for blind
and partially sighted people, with constant consideration of the risk of
missed opportunities.
Current focus is on being able to demonstrate our impact and on
delivering innovatively. We believe the way we have adapted in relation
to the coronavirus situation, and the lessons learnt, will enable us to
improve our ways of working and strategic impact going forwards.|
|**Safeguarding, regulatory and operating risk**
Risk of safeguarding incidents, particularly in
education or care settings, as well as other
regulatory compliance risks. Ensuring that we
are able to respond to a major incident that
impacts on RNIB.|Implementing strong safeguarding improvement plans, developed
following external review of our compliance with safeguarding
requirements, and ensuring all RNIB individuals and those we work with
have received appropriate training in safeguarding.
Implementation of a Risk Management Policy and Framework in the
past year and new and strengthened policies, procedures and protocols
in relation to regulatory compliance.
Working with our internal auditors and other providers of external
assurance, ensuring recommendations are implemented in a timely
fashion.
Strengthened monitoring of and reporting on regulatory compliance.
Review and strengthening of our business continuity framework.|
22
## **RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
|**Risk**|**Primary mitigations**|
|---|---|
|**Technology, data and digital**
Risk of insufficient pace and depth of digital
transformation combined with failure to resolve
issues of data quality and integration, thereby
failing to meet customer expectations. Also, risk
of cyber-security breaches.|Implementation of a Digital Transformation Plan that is well underway to
ensure all internal systems are fit for purpose, robust and reliable, and
support efficiency across the business.
Work has focussed on rationalising the technical estate and leveraging
software as a service within the Microsoft technology stack.
Attention is being paid to automation - based upon new generation
integration methods.
All introductions and changes are scrutinised by a newly formed
Technical Design Authority which, among other things, helps to assure
cyber-security. We are working towards achieving ISO27001.|
23
## **RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
## **Specific consideration of risk in relation to coronavirus**
As part of RNIB’s strategic management of risk a robust assessment of risk in relation to the coronavirus pandemic has been undertaken. A summary of this assessment is provided below.
|**Risk**|**Primary mitigations**|
|---|---|
|**Crisis Response / Business Continuity**
**Planning**||
|Risk that decision making during pandemic
period is not based on data and/or decisions are
not documented.|Corporate Major Incident Response Team (Corporate MIRT), including
all Executive Leadership Team (ELT) members, initially led on
responding to the coronavirus situation with detailed minutes and action
points. Specific data was reported to Corporate MIRT. A longer-term
working group is now focused around all elements of being prepared as
the UK eases out of lockdown, reporting into the Executive Leadership
Team (ELT).|
|Risk internal audit is not used to support
coronavirus risk assessment.|Work with RNIB’s internal auditors, with Executive Leadership Team
(ELT) and Audit and Risk Committee informed.|
|Risk that business continuity planning is not
agile enough to address the fast-moving
response to coronavirus.|Regular review and reporting to Executive Leadership Team (ELT) and
Audit and Risk Committee on business continuity plans in relation to the
pandemic.|
24
## **RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
|**Managing Risk of Change**||
|---|---|
|Risk that the design of interim processes
undermines controls.|Financial, and other controls, in relation to staff working remotely
considered. Where necessary controls have been strengthened.|
|Risk that scenario consideration and action
planning is not adequate.|Corporate MIRT initially, and now Executive Leadership Team (ELT),
lead on scenarios considered, ensuring necessary action plans in place,
with regular reporting.|
|Risk to going concern from coronavirus
situation.|Regular updates on going concern to Executive Leadership Team
(ELT), Audit and Risk Committee and Board, with a Cash Committee
and liquidity plan in place in relation to the situation.
Liquidity position remains healthy against reserves policy.|
|**Data**||
|Risk in relation to any changes in how data is
being secured and managed, with increased
working from home and lack of direct access to
files.|Subject to regular review by RNIB’s Information Governance team.|
25
## **RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
|**People**||
|---|---|
|Risks to staff mental health and wellbeing.|Corporate MIRT led on initially, and now a longer-term working group,
with regular internal content and opportunities to connect put in place. A
specific pulse survey conducted with follow on actions.|
|Risk in relation to how messages are being
cascaded across teams during the coronavirus
pandemic.|Robust internal communications plans implemented with Executive
Leadership Team (ELT) oversight.|
|Furlough process risks.|Corporate MIRT initially, and now a longer-term working group, together
with a Cash Committee, oversees furloughing, with oversight from
Director of Finance and Director of People and Organisational
Transformation.|
|**Financial**||
|Risk that cash flow forecasting and fundraising
forecasting is not adequate.|Cash Committee and liquidity plan is in place in relation to the
coronavirus pandemic, with regular consideration of fundraising
forecasts.|
26
## **RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
|**IT/Cyber**||
|---|---|
|Increased risk of cybercrime and fraud.|Awareness programme put in place, as well as checking of robust
existing controls.|
|Remote access risks and software licencing
risks.|IT Team ensures robust controls are in place along with adequate
licencing of software.
P43 remote access risks: Microsoft Office 365 is a cornerstone of our
remote access – an independent security review scored our
implementation as being twice as good as average by sector and by
size.
Robust implementation of multi-factor authentication minimises remote
access risks.|
27
## **RNIB Charity, Company Number 08971500 Trustees’ Report and Strategic Report (continued)**
## **Principal risks and uncertainties (continued)**
|**Supply chain**||
|---|---|
|Supply chain risks.|Corporate MIRT initially, and more recently Executive Leadership Team
(ELT), has oversight of this area, with procurement team providing
necessary support.
Personal Protective Equipment (PPE) has been a challenge to source,
as recognised at national and international levels, but RNIB has been
able to procure necessary PPE supplies to meet government
requirements.|
|**Safeguarding**||
|Increased safeguarding risks.|Raising awareness of the ongoing need to escalate any safeguarding
concerns.
The Director of Care, Education and Safeguarding, a member of the
Executive Leadership Team (ELT), leads on safeguarding risks and
reports to RNIB’s Regulated Services and Safeguarding Committee.|
28
**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Going concern**
The Trustees have reviewed the use of the going concern basis in preparing the financial statements in light of the ongoing uncertainty around Covid-19. The charity is responsible for managing the regulated service activity performed by the wider RNIB Group. The Trustees have received confirmation from the RNIB Group that the provision of these services remains a core aspect of the group forecast activities and these operations have been included in the group’s budget and going concern assessment. As such, the RNIB Group have provided assurances to the Trustees of RNIB Charity that they will continue to provide ongoing financial support to the charity as required. On this basis, the charity’s financial statements have been prepared on a going concern basis.
## **Our volunteers**
Volunteers are right at the heart of our work, giving their valuable time, skills and experience to help us create a world without barriers.
**In 2019/20, 3,773 volunteers supported us in 4,715 roles and their contribution equated to an estimated financial resource of more than £5.5million (2018/19: £6million).**
## **Our employees**
A HR review in early 2019 revealed ineffective systems and inefficient processes. Under the management of a new people leadership team, we have addressed many of these challenges over the past year, building a more-efficient, customer-focussed and modern HR function. Systematic challenges were highlighted in the annual staff engagement survey which showed that, while our staff have a much better understanding of RNIB’s strategic direction, just over half would recommend it as a place to work.
Feedback from the annual staff engagement and volunteer surveys highlighted a number of other areas to focus on including:
- Leadership visibility and trust in leadership;
- Wellbeing and morale;
- Information and technology.
The individual directorates developed tailored plans to take these forward.
29
**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Our employees (continued)**
We have restructured HR Operations, recruiting nine new staff members to the team.
A strategic review of the HR Information System, iTrent, identified a number of areas where considerable efficiencies could be made with better use of the current system as well as some new investment. We have introduced more robust processes which link recruitment and safeguarding (including references and DBS checks). The upgraded system offers automated workflows throughout the employee lifecycle: streamlining recruitment and onboarding, employee development, performance management and departures. We will report on the impact of these changes on staff in the next Annual Report.
The impact of these changes is shown in a monthly HR dashboard to support regular performance reporting and provide the Directors and Trustees with regular insight into organisational health.
## **Diversity and Inclusion**
We have created three new Diversity and Inclusion roles including a Strategic Lead for Accessibility and a new Diversity and Inclusion Manager, who leads on the implementation of D&I strategy.
In 19/20 we also introduced Flexible Working policies, a Workplace Adjustment policy, a new Safer Recruitment policy, have updated the Equal Opportunities policy and have introduced an Accessibility Assurance panel.
We also now have a Diversity and Inclusion strategy in place, supported by our Diversity and Inclusion manager and fledgling staff networks. This has been reprioritised in response to Black Lives Matter where we stand in solidarity with Black communities all over the world but where we also recognise that we need to do much more.
We have started by improving our data and by having honest conversations and listening in order to address racial inequalities both within the RNIB workplace and in the services we deliver and we have started to establish a BAME network for staff and volunteers. We have an ongoing commitment to do better and fight for change.
30
**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Our employees (continued)**
## **Human Resources**
- Our non-financial benefits package for employees was enhanced with greater flexibility around annual leave, and the introduction of RNIB Rewards, for a variety of shopping discounts from a wide range of retailers.
- We have also prioritised internal communications:
- The chief executive and chair create monthly broadcasts to all staff giving updates on RNIB’s activities, successes and strategic areas of focus.
- Weekly bulletins are issued to all staff covering a wide range of organisational updates.
- Workplace, an internal social media platform, is also used for more dynamic day-to-day information sharing and increasing staff engagement and participation.
## **Organisational Development**
- We are changing our senior leadership group responsibilities and membership to boost strategic focus and delivery.
- We are developing our leaders through a programme of continuous development, events, leadership away days, clarity on leadership groups and a strategic approach to talent management.
- We have introduced a talent mapping approach for all senior leaders, giving a clear overview of succession lines and overall leadership capability. This will feed this into a new leadership programme which supports talent and encourages the skills and behaviours needed for new and emerging leaders. We recognise that we are working in a more volatile world and our leaders need to have the skills to address that.
- We have expanded our Organisational Development (OD) with a new e- learning strategy, increased interventions to support inclusion, mental health and wellbeing and capacity building across our staff.
- We have rolled out a new performance management tool on our HR database to ensure individual objectives are linked to strategic priorities, allowing us to measure our impact through our activity.
31
**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Our employees (continued)**
- We sourced an e-learning provider to support blended learning and to increase the reach of OD interventions, and worked to ensure organisational compliance with mandatory training.
- Finally, we trained 17 Mental Health First Aiders and are looking to double our capacity of Mental Health First Aid Instructors next year.
32
**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Statement of Trustees’ responsibilities**
The Trustees (who are also directors of RNIB Charity for the purposes of company law) are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulation.
Company law requires the Trustees to prepare financial statements for each financial year in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period.
In preparing these financial statements, the Trustees are required to:
- Select suitable accounting policies and then apply them consistently;
- Make judgements and estimates that are reasonable and prudent;
- state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;
- Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business.
The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006 (as amended). They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
Financial statements are published on the charitable company’s website in accordance with legislation in the United Kingdom governing the preparation and dissemination of financial statements, which may vary from legislation in other jurisdictions. The maintenance and integrity of the charitable company’s website is the responsibility of the trustees. The trustees’ responsibility also extends to the ongoing integrity of the financial statements contained therein.
33
**RNIB Charity, Company Number 08971500**
## **Trustees’ Report and Strategic Report (continued)**
## **Provision of information to auditors**
Each of the persons who are a Trustee at the date of approval of this report confirms that:
- So far as the Trustees are aware, there is no relevant audit information of which the charitable company's auditors are unaware; and
- Each Trustee has taken all the steps that he/she ought to have taken as a director in order to make himself/herself aware of any relevant audit information and to establish that the company's auditors are aware of that information.
This confirmation is given and should be interpreted in accordance with the provisions of Section 418 of the Companies Act 2006.
## **Statement of public benefit**
RNIB’s charitable objects are enshrined within its Charter, and as such, the Trustees ensure that this Charter is carried out for public benefit through our four strategic priorities.
This is done through delivery of services that are primarily aimed at blind or partially sighted people, and, where appropriate, open to all who might benefit throughout the United Kingdom, as well as through advocacy and campaigning.
This report allows us to show how our charitable funds are distributed and spent. It also demonstrates the benefits and effect that the funds have had on those using the services, as well as their wider impact on society for the reported year and in the future.
The Trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit: “Charitable Purposes and Public Benefit”.
The Trustees’ report including the strategic report was approved by the Board of Trustees and authorised for issue on 16 October 2020.
## **Eleanor Southwood, Trustee**
34
## **RNIB Charity, Company Number 08971500**
## **INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS AND TRUSTEES OF RNIB CHARITY**
## **Opinion**
We have audited the financial statements of RNIB Charity (“the charitable company”) for the year ended 31 March 2020 which comprise the statement of financial activities, the balance sheet, the cash flow statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 _The Financial Reporting Standard applicable in the UK and Republic of Ireland_ (United Kingdom Generally Accepted Accounting Practice).
In our opinion, the financial statements:
- give a true and fair view of the state of the charitable company’s affairs as at 31 March 2020 and of its incoming resources and application of resources for the year then ended;
- have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
- have been prepared in accordance with the requirements of the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005 and regulation 8 of the Charities Accounts (Scotland) Regulations 2006, as amended in 2010.
## **Basis for opinion**
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
35
## **RNIB Charity, Company Number 08971500 INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS AND TRUSTEES OF RNIB CHARITY (CONTINUED)**
## **Conclusions related to going concern**
We have nothing to report in respect of the following matters in relation to which the ISAs (UK) require us to report to you where:
- the Trustees’ use of the going concern basis of accounting in the preparation of the financial statements is not appropriate; or
- the Trustees have not disclosed in the financial statements any identified material uncertainties that may cast significant doubt about the charitable company’s ability to continue to adopt the going concern basis of accounting for a period of at least twelve months from the date when the financial statements are authorised for issue.
## **Other information**
The other information comprises the information included in the Annual Report and Financial Statements, other than the financial statements and our auditor’s report thereon. The other information comprises: The Trustees’ Report. The Trustees are responsible for the other information.
Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
We have nothing to report in this regard.
36
## **RNIB Charity, Company Number 08971500 INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS AND TRUSTEES OF RNIB CHARITY (CONTINUED)**
## **Opinions on other matters prescribed by the Companies Act 2006**
In our opinion, based on the work undertaken in the course of the audit:
- the information given in the Trustees’ Report, which includes the Directors’ Report and the Strategic report prepared for the purposes of Company Law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and
- the Strategic report and the Directors’ Report, which are included in the Trustees’ Report, have been prepared in accordance with applicable legal requirements.
## **Matters on which we are required to report by exception**
In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatement in the Strategic report or the Trustee’s report.
We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 and the Charities and Trustee Investment (Scotland) Act 2005 requires us to report to you if, in our opinion;
- proper and adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
- the financial statements are not in agreement with the accounting records and returns; or
- certain disclosures of Directors’ remuneration specified by law are not made; or
- we have not received all the information and explanations we require for our audit.
37
**RNIB Charity, Company Number 08971500 INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS AND TRUSTEES OF RNIB CHARITY (CONTINUED)**
## **Responsibilities of Trustees**
As explained more fully in the Statement of Trustees’ responsibilities, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the Trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.
## **Auditor’s responsibilities for the audit of the financial statements**
We have been appointed as auditor under section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with the Acts and relevant regulations made or having effect thereunder.
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
A further description of our responsibilities for the audit of the financial statements is located at the Financial Reporting Council’s (“FRC’s”) website at: . https://www.frc.org.uk/auditorsresponsibilities This description forms part of our auditor’s report.
38
## **RNIB Charity, Company Number 08971500 INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS AND TRUSTEES OF RNIB CHARITY (CONTINUED)**
## **Use of our report**
This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charitable company’s trustees, as a body, in accordance with the Charities and Trustee Investment (Scotland) Act 2005. Our audit work has been undertaken so that we might state to the charitable company’s members and trustees those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company, the charitable company’s members as a body and the charitable company’s trustees as a body, for our audit work, for this report, or for the opinions we have formed.
Jill Halford (Senior Statutory Auditor) For and on behalf of BDO LLP, statutory auditor London, UK 20 October 2020
BDO LLP is a limited liability partnership registered in England and Wales (with registered number OC305127).
39
## **RNIB Charity, Company Number 08971500 Statement of financial activities for the year ended 31 March 2020 (including an income and expenditure account)**
|||**2020**|**2020**|**2020**|**2019**|
|---|---|---|---|---|---|
|||**Unrestricted funds**||||
|**Income from:**|**Notes**|**Continuing**
**Operations**
**£’000**|**Dis-**
**Continuing**
**Operations**
**£’000**|**Total**
**£’000**|**Unrestricted**
**funds**
**£’000**|
|||||||
|**Charitable activities:**||||||
|Intercompany grants
receivable||-|1,007|1,007|4,665|
|Sales, fees and other
service income||1,868|11,010|12,878|15,502|
|**Total Income from**
**charitable activities: **||**1,868**|**12,017**|**13,885**|**20,167**|
|||||||
|**Total income**||**1,868**|**12,017**|**13,885**|**20,167**|
|||||||
|**Expenditure on:**||||||
|**Charitable activities:**||||||
|Equip people with sight
loss– Regulated services|2|1,274|12,050|13,324|20,182|
|Intercompany grants
payable||594|-|594|-|
|**Total Expenditure from**
**charitable activities**||**1,868**|**12,050**|**13,918**|**20,182**|
|**Net Income/Expenditure**
**Before Transfers**||**1,868**|(33)|(33)|(15)|
|||||||
|Other Transfers|2|-|3|3|-|
|||||||
|**Net movement in funds**||**-**|**(30)**|**(30)**|**(15)**|
|||||||
|**Reconciliation of funds**||||||
|Total funds brought
forward||-|38|38|53|
|**Total funds carried**
**forward**|13|**-**|**8**|**8**|**38**|
All gains and losses recognised in the year are included in the Statement of Financial Activities.
The notes on pages 44 to 55 form part of the financial statements.
40
## **RNIB Charity, Company Number 08971500 Balance sheet as at 31 March 2020**
||**Notes**|**2020**
**£’000**|**2019**
**£’000**|
|---|---|---|---|
|**Fixed assets**||||
|Tangible assets|9|**8**|**38**|
|**Total fixed assets**||**8**|**38**|
|||||
|**Current assets**||||
|Debtors due within oneyear|10|7,207|11,859|
|Cash at bank and in hand||231|15|
|**Total current assets**||**7,438**|**11,874**|
|||||
|Creditors: amounts falling due
withinone year|11|**7,368**|**11,804**|
|||||
|**Net current assets**||**70**|**70**|
|||||
|**Total assets less current**
**liabilities**||**78**|**108**|
|||||
|**Provisions for liabilities and**
**charges**|12|**70**|**70**|
|||||
|**Net assets**||**8**|**38**|
|||||
|**The funds of the Charity: **||||
|Designated|13|**8**|**38**|
|||||
|**Total Charity funds**||**8**|**38**|
These financial statements were approved by the Board of Trustees on 06 October 2020 and signed on behalf of RNIB Charity by Eleanor Southwood,
Trustee.
## **Eleanor Southwood, Trustee**
The notes on pages 44 to 55 form part of the financial statements.
41
**RNIB Charity, Company Number 08971500 Cash flow statement for the year ended 31 March 2020**
## **Cash flow statement**
|**Cash flow statement**|||
|---|---|---|
||**2020**|**2019**|
||**£'000**|**£'000**|
|**Net cash provided by operating activities**|**216**|**23**|
|**Cash flows from investing activities**|||
|Purchase oftangiblefixed assets|-|-|
|**Net cash used in investing activities**|**-**|**-**|
|**Change in cash and cash equivalents in the reporting**|||
|**year**|**216**|**23**|
|Cash and cash equivalents at the beginning of the|||
|reporting year|15|(8)|
|**Cash and cash equivalents at the end of the reporting**|||
|**year**|**231**|**15**|
|**Notes to the Cash flow statement**|||
|**Reconciliation of changes in resources to net cash inflow from operating**|||
|**activities**|||
||**2020**|**2019**|
||**£'000**|**£'000**|
|**Net (expenditure) for the reporting period**|**(30)**|**(15)**|
|**_Adjustments for:_**|||
|Depreciation|20|15|
|Loss on Disposal of Fixed Asset|10|-|
|(Decrease)/Increase in current creditors|(4,436)|1,291|
|(Decrease)/Increase in provision for liabilities and charges|-|(446)|
|Decrease/(Increase) in debtors|4,652|(822)|
|**Net cash inflow/(outflow) from operating activities**|**216**|**23**|
42
**RNIB Charity, Company Number 08971500**
## **Cash flow statement for the year ended 31 March 2020 (continued)**
|**(continued)**||||||
|---|---|---|---|---|---|
|**Analysis of change**
**in net debt**|**1 April**
**2018**
**£’000**|**Cash**
**flow**
**2018/19**
**£’000**|**31 March**
**2019**
**£’000**|**Cash**
**flow**
**2019/20**
**£’000**|**31**
**March**
**2020**
**£’000**|
|Cash at bank|**-**|15|**15**|231|**231**|
|Bank overdraft|**(8)**|8|**-**|-|**-**|
|**Total cash and cash**
**equivalents**|**(8)**|**23**|**15**|**231**|**231**|
|Debt due within one
year|-|-|**-**|-|**-**|
|Debt due after one
year|-|-|**-**|-|**-**|
|**Total net debt**|**-**|**-**|**-**|**-**|**-**|
The notes on pages 44 to 55 form part of the financial statements.
43
**RNIB Charity, Company Number 08971500**
## **Notes to the financial statements for the year ended 31 March 2020**
## **1. Statement of accounting policies**
The principal accounting policies adopted, judgement and key sources of estimation uncertainty in the preparation of these financial statements are as set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.
## **1.1 Basis of preparation**
The financial statements have been prepared on a going concern basis and in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). They also conform to the requirements of the Charities Act 2011, the Charities and Trustee Investment (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006.
## **1.2 Going concern**
The financial statements have been prepared on the going concern basis, which the Trustees consider to be appropriate in the context of the Charity’s ability to meet its obligations as they fall due, in the period of twelve months following the date of approval of these financial statements. In light of the uncertainty around Covid-19, the charity have received assurances from the RNIB Group that the group will provide ongoing financial support to the charity as required. On this basis, the trustees have concluded a material uncertainty does not exist and therefore the going concern basis is appropriate.
## **1.3 Company status**
The Charity is a company limited by guarantee. The members of the Charity during the year were the Trustees named in the ‘Who’s who at RNIB Charity’ section.
In the event of the Charity being wound up, the liability in respect of the guarantee is limited to £1 per member.
## **1.4 Fund accounting**
Unrestricted funds comprise the fixed asset designated fund only. In line with RNIB Group reserves policy, the unrestricted general fund balance in RNIB Charity is expected to be nil at each year end.
44
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **1.5 Income**
Charitable activities income is recognised when it can be reliably measured, there is entitlement, and receipt is probable.
Accrued income is provided for in respect of revenues that have been earned in the current financial year but are yet to be invoiced.
## **1.6 Expenditure**
- (a) Expenditure, including irrecoverable VAT, is accounted for on an accruals basis.
(b) Support costs are those incurred in support of direct service expenditures. Support costs also include the governance costs incurred in relation to the running of the Charity. The allocation of support costs is on a mixture of bases (see note 3).
## **1.7 Fixed assets**
Tangible assets are recorded at cost, including irrecoverable VAT, or where donated, open market valuation at the time of donation. The minimum threshold for capitalisation is £5,000. Depreciation is provided on all tangible fixed assets at rates calculated to write off the cost on a straight-line basis over their expected useful lives. Where the assets have been acquired under a finance lease then depreciation, and any impairment, is provided at rates calculated to write off the cost, less estimated residual value of each asset, over the life of the primary lease. The standard rates of depreciation are five years for fixtures, fittings and equipment.
Fixed assets are subject to review for impairment when there is an indication of a reduction in their carrying value. Any impairment is recognised in the Statement of Financial Activities in the year in which it occurs.
## **1.8 Debtors**
Debtors are stated after provision for impairment. Prepayments are valued at the amount prepaid. Where debtors are due after more than one year, they are discounted for the time value of money where material.
## **1.9 Cash at bank and in hand**
Cash at bank and cash in hand includes cash, short term highly liquid investments with a maturity of three months or less and bank overdrafts.
## **1.10 Creditors**
Creditors are recognised where there is a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount.
45
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **1.11 Other Financial instruments**
RNIB Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.
## **1.12 Pension scheme**
RNIB Charity participates in the RNIB Benefits Scheme. This is a hybrid scheme for members joining after 1 April 2005 and a defined benefit scheme for prior entrants. The charity is unable to identify, on a reasonable and consistent basis, its share of the underlying assets/liabilities as such information is unavailable on a disaggregated basis. Therefore, the Charity accounts for contributions as if the scheme were a defined contribution scheme. For the defined contribution schemes the amount charged to the Statement of Financial Activities in respect of pension costs and other post-retirement benefits are the contributions payable in the year. Details are set out in note 15.
## **1.13 Taxation**
RNIB Charity is a registered charity, and as such is entitled to certain tax exemptions on income and profit from investments and surpluses on any trading activities carried out in furtherance of RNIB Charity’s primary objectives, if these profits are applied solely for charitable purposes.
## **1.14 Accounting estimates and judgements**
In preparing the financial statements, the trustees are required to make estimates and judgements. The matters considered below are considered to be the most important in understanding the judgements that are involved in preparing the financial statements and the uncertainties that could impact the amounts reported in the results of operations, financial position and cash flows.
## **Cost allocation**
Support costs not attributable to a single charitable activity are allocated or apportioned on a basis consistent with identified cost drivers for that cost category.
Cost drivers utilised include head count, floor space, and effort and judgement is exercised in applying cost drivers to cost categories.
## **Provisions**
Provisions are recognised when the RNIB has a present legal or constructive obligation as a result of past events; it is probable that an outflow of resources will be required to settle the obligation; and the amount of the obligation can be estimated reliably.
46
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **2. Expenditure**
|**. Expenditure**|||||||
|---|---|---|---|---|---|---|
|||**2020**|||**2019**||
||**Direct**
**costs**
**£’000**|**Support**
**costs**
**£’000**|**Total**
**£’000**|
**Direct**
**costs**
**£’000**|**Support**
**costs**
**£’000**|**Total**
**£’000**|
|**Charitable activities**|||||||
|Equip people with
sight loss – Regulated
Services|9,789|3,535|13,324|15,783|4,399|20,182|
|Intercompany grants
payable|**594**|**-**|**594**|**-**|**-**|**-**|
|**Total expenditure on**
**charitable activities**|**10,383**|**3,535**|**13,918**|**15,783**|**4,399**|**20,182**|
|**Total expenditure**|**10,383**|**3,535**|**13,918**|**15,783**|**4,399**|**20,182**|
Support costs of £3.5 million are split between continuing operations £0.3 million and discontinuing operations £3.2 million.
## **3. Support costs allocation**
An analysis of types of expenditure included in support costs is
||**2020**
**£’000**|**2019**
**£’000**|
|---|---|---|
|Human resources|900|1,089|
|Finance|419|693|
|IT|1,363|1,311|
|Legal services|65|123|
|Property services|165|236|
|Other|464|716|
|Governance|159|231|
|**Total **|**3,535**|**4,399**|
47
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **4. Governance costs**
|**Governance costs**|||
|---|---|---|
||**2020**
**£’000**|**2019**
**£’000**|
|**Auditors remuneration**|||
|Fees payable to the charity’s auditors and their associates
for the audit of the parent charity and the Group’s
consolidated financial statements*|27|46|
|**Total amount payable to the charity’s auditors and their**
**associates**|**27**|**46**|
|General costs incurred in servicingRNIB|132|185|
|**Totalgovernance costs**|**159**|**231**|
*Excluding VAT
## **5. Taxation**
RNIB Charity is a registered charity and is thus exempt from tax on income and gains falling within sections 478 – 489 of the Corporation Tax Act 2010 or s256 of the Taxation of Chargeable Gains Act 1992 to the extent that these are applied to its charitable objects.
## **6. Employee remuneration**
The average monthly number of employees during the year was 442 (2019: 652), of which, the average full-time equivalent was 288 (2019: 379). The total emoluments are analysed as shown below:
||**2020**
**£’000**|**2019**
**£’000**|
|---|---|---|
|Wages and salaries|7,400|9,818|
|Social securitycosts|488|709|
|Pension costs|806|535|
|Redundancycosts|-|570|
48
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
The following numbers of employees received total emoluments within the bands shown:
|**Banding**|**2020**|**2019**|
|---|---|---|
|Between £60,001 and £70,000|1|-|
No higher paid employees received payments on termination of employment (2019: nil). Included in the total emoluments figures above are payments amounting to nil (2019: nil) on termination of employment.
Also, of the number of staff disclosed in the table above RNIB made payments on behalf of nil (2019: nil) employees in respect of the RNIB Retirement Benefit Scheme and the Teachers’ Pension Scheme, and there were payments made to nil (2019:nil) members of staff in respect of the defined contribution element of the RNIB Retirement Benefits Pension Scheme. The total amount of employer contributions paid in respect of these employees was £nil (2019: nil). For new entrants since 1 April 2005 the RNIB Retirement Benefits Pension Scheme (RBPS) is partly defined benefit and partly defined contribution so included in the numbers reported are staff that may be within both elements of the scheme.
The Charity’s senior management team consists of the Chief Executive Officer and members of the Executive Board. Senior managers are remunerated by RNIB as disclosed in the Group Trustees report.
Staff can claim reimbursement of expenditure incurred by them in the course of undertaking business on behalf of RNIB Charity. Expenses are claimed against a set policy and guidelines, are independently authorised and are not regarded as part of the employee’s emoluments.
49
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **7. RNIB Charity Trustees' expenses and related party transactions**
Many Trustees and/or their organisations bear the cost of attending meetings themselves. They receive no benefits from the Charity except as users of our services.
Trustees of the Charity represent agencies and organisations throughout the United Kingdom, and they attend many committee, sub-committee and Boards of Governors’ meetings, most of which are held at the Charity’s London service centre.
Eleanor Southwood became Chair of RNIB in November 2017. During the 19/20 financial year she received a salary of £26,000 in respect of carrying out her duties as Chair of RNIB (2019: £26,000). These payments have been made with the consent of the Charity Commission. Eleanor is also Trustee for Vision 2020 UK, from whom RNIB received invoices totalling £5,000 during the financial year. RNIB raised invoices to Vision 2020 UK totalling £3,279 during the year and as at 31[st] March 2020 a total of £41 was owing to RNIB.
The RNIB Group enters a comprehensive range of insurance policies to protect trustees, officers and employees against losses and legal liabilities arising from neglect or default in the course of business. Total premiums for these policies amounted to £24,125 (2019: £26,589).
## **8. Net income for the year is stated after charging**
||**2020**
**£’000**|**2019**
**£’000**|
|---|---|---|
|**Auditors’ remuneration – statutory audit fee**|27|46|
|**Depreciation charge – tangible fixed assets**|20|15|
50
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **9. Tangible Assets**
|**angible Assets**||||
|---|---|---|---|
||**Fixtures,**
**fittings and**
**equipment**
**£’000**|**Fixtures,**
**fittings and**
**equipment**
**held for sale**
**£’000**|**Fixtures,**
**fittings and**
**equipment**
**total**
**£’000**|
|**Cost**||||
|Balance 1 April 2019|**120**|**186**|**306**|
|Additions|-|-|-|
|Eliminations on Disposal|(98)|-|(98)|
|**Balance 31 March 2020**|**22**|**186**|**208**|
|||||
|**Accumulated depreciation**||||
|Balance 1 April 2019|**106**|**162**|**268**|
|Charge for theyear|4|16|20|
|Eliminations on Disposal|(88)|-|(88)|
|**Balance 31 March 2020**|**22**|**178**|**200**|
|||||
|**Net book value 31 March 2020**|**-**|**8**|**8**|
|**Net book value 31 March 2019**|**14**|**24**|**38**|
## **10. Debtors due within one year**
||**2020**
**£’000**|**2019**
**£’000**|
|---|---|---|
|Trade debtors|557|930|
|Amounts owed byGroupundertakings|6,515|10,558|
|Other debtors|102|94|
|Prepayments and accrued income|33|277|
|**Total**|**7,207**|**11,859**|
51
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **11. Creditors amounts falling due within one year**
||**2020**
**£’000**|**2019**
**£’000**|
|---|---|---|
|Trade creditors|146|146|
|Taxes and social securitycosts|117|125|
|Amounts owed to Groupundertakings|6,426|10,223|
|Finance leases|-|-|
|Other creditors|427|1,231|
|Bank overdraft|-|-|
|Accruals|198|49|
|Deferred income – all utilised in the
year|54|30|
|**Total**|**7,368**|**11,804**|
## **12. Provisions for liabilities and charges**
||**Balance at**
**1 April**
**2019**
**£’000**|**Charged to**
**income and**
**expenditure**
**£’000**|**Released**
**during the**
**year**
**£’000**|**Balance at 31**
**March 2020**
**£’000**|
|---|---|---|---|---|
|Sleepinprovision|**70**|-||**70**|
|**Total**|**70**|-||**70**|
## **13. RNIB Charity statement of funds**
||**1 April**
**2019**
**£’000**|**Income**
**£’000**|**Expenditure**
**£’000**|**Transfers**
**£’000**|**Gains**
**(losses)**
**£’000**|**31 March**
**2020**
**£’000**|
|---|---|---|---|---|---|---|
|Designated|**38**|13,885|13,918|3|
-|**8**|
|General|**-**|-|-|-|-|**-**|
|**Total**|**38**|**13,885**|**13,918**|3|**-**|**8**|
52
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **14. Analysis of net assets between funds**
|**Fund balances are represented by:**|**2020**
**Unrestricted**
**funds**
**£’000**|**2019**
**Unrestricted**
**funds**
**£’000**|
|---|---|---|
|Tangible fixed assets|8|38|
|Net current assets|70|70|
|Longterm liabilities|(70)|(70)|
|**Total net assets**|**8**|**38**|
## **15. Pensions**
RNIB Charity participates in the RNIB Retirement Benefits Scheme. This is a hybrid scheme for members joining after 1 April 2005 and a defined benefit scheme for prior entrants. The assets and liabilities of the scheme are accounted for within the Group accounts. The charity is unable to identify, on a reasonable and consistent basis, its share of the underlying assets/liabilities as such information is unavailable on a disaggregated basis. Therefore, the Charity has accounted for contributions as if the scheme were a defined contribution scheme. In the year, the Charity made contributions totalling £nil (2019: £364,000 ) and nil members (2019: 152 members) remain active.
The Scheme was closed to future accruals on 31 March 2019. On-going benefits are provided in a new “Defined Contribution” section to the Scheme provided by Legal & General. In the year RNIB Charity contributed £754,000 to the scheme (2019: £nil).
RNIB Charity also participates in the Teachers’ Pension Scheme, a defined benefit scheme for employees who were formerly employed by local education authorities. The Teachers’ Pension Scheme is an unfunded scheme. Contributions on a “pay as you go” basis are credited to The Exchequer under arrangements governed by The Superannuation Act 1972. Therefore, this scheme is treated as a defined contribution scheme from an accounting perspective. RNIB Charity made contributions to the Teachers’ Pension Scheme for 15 employees (2019: 20) totalling £85,000 (2019: £97,000 ).
RNIB Charity has an auto-enrolment pension scheme which is administered by the National Employment Savings Trust (NEST). This is a defined contribution scheme. In the year RNIB Charity contributed £nil (2019: £74,000 ) on behalf of no employees (2019: 748).
53
**RNIB Charity, Company Number 08971500 Notes to the Financial Statements (continued)**
## **16. Group commitments**
## **a. Capital**
At 31 March 2020, RNIB Charity has no outstanding commitments (2019: £nil)
## **b. Operating leases**
At 31 March 2020, RNIB Charity has no non-cancellable operating leases. (2019: £nil)
## **17. Contingent liabilities**
At 31 March 2020 there are no contingent liabilities. (2019: £nil)
## **18. Ultimate Controlling Party**
The Trustees of the Charity consider that the ultimate controlling party of the Charity is Royal National Institute of Blind People (RNIB) number 226227, in England and Wales and number SCO39316 in Scotland. Established in 1868, RNIB was incorporated under Royal Charter in 1949, with a Supplemental Charter in 1993 (revised in 2007 and 2014).
. Copies of the RNIB financial statements are available at www.rnib.org.uk
## **19. Post balance sheet events**
The transfer of discontinuing establishment based services to specialist providers has progressed during the first quarter of 2020/21 with the transfer of Tate House on 2 June 2020 for a consideration of £1,650,000 resulting in a profit on disposal of £1,194,000, the Stan Bell Centre on 23 July 2020 for a consideration of £3,100,000 resulting in a profit on disposal of £1,072,000, Loughborough College on 3 September 2020 for a consideration of £1,212,500 resulting in a profit on disposal of £360,000 and Kathleen Chambers House on 25 September 2020 for a consideration of £1,395,000 resulting in a profit on disposal of £740,000. Activity for these services being transferred is presented as discontinuing operations in the statement of financial activities and all transferring assets are presented as assets held for sale within fixed assets in the notes to the accounts.
54
**RNIB Charity, Company Number 08971500 Who’s who at RNIB Charity**
## **Trustees**
Dr Heather Giles (from 02 May 2019 to 09 April 2020) Stuart Alan Tinger (from 02 May 2019 to 09 April 2020) Eleanor Southwood Martin Stuart Davidson (from 09 April 2020) Amanda Rowland (from 09 April 2020) Liz Walker (from 09 April 2020)
## **Professional advisers**
## **Independent Auditors**
BDO London - Baker Street 55 Baker Street London, W1U 7EU
## **Solicitors**
Bates Wells & Braithwaite 2-6 Cannon Street London EC4M 6YH
Farrer & Co 66 Lincolns Inn Fields London WC2A 3LH
## **Actuarial advisers**
Towers Watson 21 Tothill Street London SW1H 9LL
## **Bankers**
Royal Bank of Scotland plc Marylebone Road and Harley Street Branch 10 Marylebone High Street London W1A 1FH
## **Contact details**
RNIB Charity 105 Judd Street London WC1H 9NE t: 020 7388 1266 t: 0131 652 3140
**Charity Commission Reg:** England and Wales: 1156629 Scotland: SC044876
55