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← Real Life Options

2025-03-31-accounts

Company Registered Number 02699638 Registered Charity Number in England and Wales 1156258 Registered Charity Number in Scotland SC045939

REAL LIFE OPTIONS (A company limited by guarantee)

Annual Report and Financial Statements For the year ended 31 March 2025

REAL LIFE OPTIONS

(A company limited by guarantee)

CONTENTS

Page
Reference and Administration Details 1
Annual Trustees’ and Group Strategic Report
I. Status 2
II. Objectives and Activities 2
III. Structure 4
IV. Volunteers and Community 4
V. Public Benefit 5
VI. Section 172 Statement 5
VII. Streamlined Energy & Carbon Reporting (SECR) 7
VIII. Principal Risks and Uncertainties 10
IX. Achievements and Performance 12
X. Constitution 15
XI. Financial Review 20
XII. Plans for the Future 23
XIII. Statement of Trustees’ Responsibilities 25
Independent Auditor’s Report 27
Financial Statements 31
Notes 35

REAL LIFE OPTIONS (A company limited by guarantee)

REFERENCE AND ADMINISTRATION DETAILS FOR THE YEAR ENDED 31 MARCH 2025

Organisation’s Name

Real Life Options

Status

Real Life Options is a charitable company limited by guarantee.

Real Life Options’ governing documents are its Memorandum and Articles of Association.

Company Registration Number Charity Registration Number Office of the Scottish Charity Regulator Number Principal Office and Registered Address

02699638 1156258 SCO45939

David Wandless House A1 Business Park Knottingley Road Knottingley West Yorkshire WF11 0BU

Trustees

Members

D Wilkin C A Maltby C R McCorkindale J Trench L Cutkelvin A G Pope A E Rymarczyk E L Springer R A Hendry (resigned 8 September 2025) D Heels P Morris C Moore R Maclellan S Clamp (from 8 May 2024) K Redmond (from 18 July 2024) R A Hendry (from 13 October 2025) R Grasby (up to 10 September 2025) E Jackson (up to 8 September 2025)

Officers: Company Secretary Group Chief Executive Advisers: Independent Auditor

R Milner J Trench

Independent Auditor Crowe U.K. LLP 55 Ludgate Hill London EC4M 7JW Bankers NatWest 135 Bishopsgate London EC2M 3UR Legal Weightmans No1 Whitehall Riverside Whitehall Road Leeds LS1 4BN

1

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

The Trustees present their report with the audited financial statements of the charitable company and the Group for the year ended 31 March 2025.

I. STATUS

Real Life Options is a company limited by guarantee. Our governing documents are the Memorandum and Articles of Association.

Principal Activities

The principal activities of the Group are a provider of homecare services. The Group continues to deliver public services.

Governing Body and Structure

Our governing body is a Board of Directors who are also the Trustees of the Charity. As of 31st March 2025, there were five Trustees.

The Real Life Option’s constitution also facilitates a membership Group which is distinct from the Board and appointed through a separate process to ensure impartiality. The current seven members hold the Board to account in terms of ensuring that the organisation operates in accordance with its values.

Real Life Options has, over the years, evolved the organisation’s structure to cope with increasing regulation, legislation, and complexity. The Board meets regularly in accordance with the constitutional requirements. The Board also benefits from an audit committee, remuneration committee and other working groups.

Real Life Options has a well-established annual planning and budgeting process.

Decision making

The Board meets quarterly in accordance with an annual work programme agreed annually in advance. In addition, it meets annually for an average of two days during which time it works with the Leadership team to set the strategic agenda and review previous performance.

Operational responsibility is delegated to the Group Chief Executive Officer. The Board is supported by a Company Secretary. At its meetings, the Board receives strategic and operational reports as well as a financial report.

II. OBJECTIVES AND ACTIVITIES

Real Life Options Group is founded on the values of Respect, Responsibility, Honesty and Excellence , which underpin our purpose of enabling every person to achieve their potential and live a fulfilling life.

The Group’s charitable objective is:

“The relief of those in the United Kingdom who are in need by reason of youth, age, ill-health, disability, financial hardship or other disadvantage.”

As a leading provider of social care and support across England and Scotland, the Group delivers personcentred care that empowers individuals to make meaningful choices, develop lifelong connections, and be active members of their local communities.

We provide a wide range of support models, including:

REAL LIFE OPTIONS (A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

II. OBJECTIVES AND ACTIVITIES (continued)

Our work is guided by a deep commitment to quality, accountability, and community engagement. We operate in partnership with over 45 local authorities, providing more than 50,000 hours of care and support each week to people with learning disabilities, autism, complex needs, physical and sensory disabilities, and age-related conditions.

The Group continues to build a workforce of skilled and compassionate people, supported through a strong learning and development framework and fair pay principles. Our commitment to equality, inclusion and wellbeing remains central to our organisational culture.

OUR PURPOSE, VALUES AND MODEL OF SUPPORT

At the heart of everything we do is our Purpose , to provide excellent social care and support that enables people to achieve their potential, make their own choices, and live fulfilling lives within their communities.

Our values define how we work:

Our Circle of Support connects these values in action. It shapes our culture, informs our decision-making, and ensures we remain a purpose-led organisation. Every interaction—between colleagues, people we support, and our wider communities—reflects our belief that purpose drives connection and connection creates positive impact .

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REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

III. STRUCTURE

IV. VOLUNTEERS AND COMMUNITY

The 2024/25 period was one of review and renewal for the Volunteering, Community and Social Impact function, with a strong focus on refreshing and modernising the volunteering strategy as well as strengthening our grants and fundraising governance and processes. Additionally, the focus was also on refreshing our approach to community engagement, ensuring that our systems and structures remain effective, inclusive, and sustainable.

During the year, a decision was made to transition to a broader Community Strategy. As part of this transition, delivery of the Community Connections Fund concluded, making way for a more integrated and coordinated approach to investment in community development.

The new Community Strategy encompasses the following workstreams:

Throughout the year, volunteers played an invaluable role across a wide range of activities. Opportunities included volunteer drivers who helped the people we support access their local communities, volunteer gardeners who assisted in maintaining homes and shared spaces, and volunteers who supported various leisure and recreational activities.

We also continue to support many of the people we work with to take up volunteering roles within their own communities, including in charity shops, community centres, and local initiatives—helping to build confidence, connection, and inclusion.

4

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

IV. VOLUNTEERS AND COMMUNITY (continued)

The review and refinement of our fundraising procedures this year have strengthened governance, improved oversight, increased compliance and reduced risk of all fundraising initiatives. A streamlined process now supports employees, the people we support, and community groups to raise funds more effectively and transparently. These improvements have fostered greater collaboration and enhanced our capacity to deliver activities that enrich community life.

Highlights from the year included a series of successful fundraising events such as summer celebrations for families and friends, a Hollywood-themed ball, and enthusiastic participation in the Kilt Walks—all contributing to the continued growth and vibrancy of our community connections.

V. PUBLIC BENEFIT

The Trustees confirm that they have complied with section 4 of the Charities Act 2006 to have due regard to the Charity Commission's guidance on public benefit. This Trustees' report clearly sets out our charitable objectives and how they benefit the public. The organisation is set up to benefit people who are in need because they have disabilities or require support at home. It also works with people who have severe learning difficulties. The organisation works to achieve its vision of a society in which disabilities are not a barrier to people taking control of their lives. We deliver professional, innovative and effective customer-focused services with the aim of improving the quality of life of people by:

VI. SECTION 172 STATEMENT

As required under Section 172(1) of the Companies Act 2006, the Trustees of Real Life Options Group confirm that they have acted in good faith to promote the success of the charity for the benefit of its stakeholders. This section is to be read in the context of the whole annual report as evidence of the Directors’ compliance with Section 172 of the Companies Act which requires Directors to take into consideration the interests of stakeholders in their decision making. The Directors continue to consider the Group’s employees and other stakeholders, including the impact of its activities on the various communities we serve, the environment and the Group’s reputation, when making decisions.

In doing so, they have had regard to the following matters:

Promoting Long-Term Success

The Trustees are committed to the long-term sustainability of Real Life Options Group and its mission to support individuals with learning disabilities. Strategic decisions are guided by our core values and are made to ensure continued impact, financial resilience, and service excellence.

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REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

VI. SECTION 172 STATEMENT (continued)

Stakeholder Engagement

We recognise the importance of engaging with our stakeholders, including the people we support, their families, our employees, volunteers, donors, and the parties who engage our services. Feedback is gathered through regular consultations, surveys, and collaborative forums, and is used to inform decision-making and service development.

Supporting Our People

Our employees and volunteers are central to delivering high-quality support. The Trustees ensure that Real Life Options Group maintains fair employment practices, invests in training and development, and promotes wellbeing and inclusion across all teams.

Community and Environmental Responsibility

We are mindful of our role within the wider community and our environmental impact. The Trustees support initiatives that promote sustainability, accessibility, and inclusive community partnerships.

Governance and Conduct

The charity operates with integrity, transparency, and accountability. Trustees uphold strong governance practices and ensure compliance with all legal and regulatory obligations, maintaining high standards of ethical conduct.

Fairness and Equality

Trustees are committed to fairness and equality in all aspects of decision-making. We strive to ensure that our services are inclusive and accessible, and that all individuals are treated with dignity and respect.

Real Life Options Group remains deeply committed to fostering meaningful engagement across all levels of our workforce. Central to this commitment is our Employee Journey Model, which continues to serve as a robust framework for supporting employees throughout their lifecycle with the organisation. Designed with intentionality and care, the model incorporates multiple, strategically placed engagement touchpoints - from recruitment and onboarding through to career development, performance management, and eventual transition. This approach ensures that every stage of the employee experience is marked by purposeful interaction, support, and recognition, reinforcing our values and cultivating a culture of inclusion, growth, and shared purpose.

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REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

VI. SECTION 172 STATEMENT (continued)

We have streamlined our seven operational areas into six, with three in Scotland and three in England. This allows us to deliver support more effectively and strengthen our focus on local communities. The structure of the senior leadership team has been realigned to reflect this and to support both sustainability and growth.

Following this we have also restructured and repositioned our Business Support functions to ensure fairness and balanced support across Scotland and England, with certain key roles in Business Support being redeployed to Scotland.

Real Life Options Group is committed to acting ethically and with integrity in all our business relationships. We strive to ensure that modern slavery and human trafficking are not taking place in any part of our operations or supply chains.

We work responsibly with our suppliers and partners, requiring them to uphold the same high standards. Our procurement processes include due diligence checks and contractual obligations that reflect our commitment to human rights and fair labour practices.

VII. STREAMLINED ENERGY & CARBON REPORTING (SECR)

This report summarises the energy usage, associated emissions, energy efficiency actions and energy performance for Real Life Options, under the government policy Streamlined Energy & Carbon Reporting (SECR), as implemented by the Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018.

Real Life Options is a UK incorporated Charity. Under the new SECR legislation we are mandated to include energy consumption, emissions, intensity metrics and all energy efficiency improvements implemented in our most recent financial year.

Real Life Options is the parent company out of four trading companies (Real Life Options, 1st Home Care Ltd, Montana Home Care Ltd and Affinity Homecare Shrewsbury Ltd). Only Real Life Options is required to comply with SECR as a Group, as it exceeds the qualification threshold of two of the three criteria.

The total consumption (kWh) figures for energy supplies reportable by Real Life Options are as follows:

Utility and Scope FY 2024/25
Consumption
(kWh)		 FY 2023/24
Consumption
(kWh) as restated
Scope 1 Total 1,538,758 1,428,206
Gaseous and other fuels(Scope 1) 1,140,615 1,230,423
Transportation (Scope 1) 398,143 197,783
Scope 2 Total 426,676 567,326
Grid-Supplied Electricity (Scope 2) 426,676 567,326
Scope 3 Total 303,149 791,648
Transportation (Scope 3) 303,149 791,648
Total 2,268,584 2,787,180

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REAL LIFE OPTIONS (A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

VII. STREAMLINED ENERGY & CARBON REPORTING (SECR) (continued)

The total emission (tCO2e) figures for energy supplies reportable by Real Life Options are as follows. Conversion factors utilised in these calculations are detailed in Real Life Options 's Streamlined Energy & Carbon Reporting (SECR) available on request:

FY 2024/25 Consumption (tCO2e) FY 2023/24 Consumption (tCO2e)
As restated
Utility and Scope Location-based Location-based
Scope 1 Total 303.67 271.76
Gaseous and other fuels(Scope 1) 208.62 225.08
Transportation (Scope 1) 95.05 46.68
Scope 2 Total 88.34 117.48
Grid-Supplied Electricity (Scope 2) 88.34 117.48
Scope 3 Total 68.56 179.71
Transportation (Scope 3) 68.56 179.71
Total 460.57 568.94

An intensity metric of tCO2e per £m turnover has been applied for the annual total emissions of Real Life Options. The methodology of the intensity metric calculations detailed in Real Life Options 's Streamlined Energy & Carbon Reporting (SECR) are available on request, and the results of this analysis are as follows:

Intensity Metrics **Location-based tCO2e **
FY 2024/25 % change
All Scopes tCO2e per Turnover (£m) 8.74 -19.05%

Reporting Methodology

This report (including the Scope 1, 2 and 3 consumption and CO2e emissions data) has been developed and calculated using the GHG Protocol – A Corporate Accounting and Reporting Standard (World Resources Institute and World Business Council for Sustainable Development, 2004); Greenhouse Gas Protocol – Scope 2 Guidance (World Resources Institute, 2015); ISO 14064-1 and ISO 14064-2 (ISO, 2018; ISO, 2019); Environmental Reporting Guidelines: Including Streamlined Energy and Carbon Reporting Guidance (HM Government, 2019).

Government Emissions Factor Database 2024 version 1.1 has been used, utilising the published kWh gross calorific value (CV) and kgCO2e emissions factors relevant for the reporting period 01/04/2024 – 31/03/2025.

Estimations were undertaken to cover missing billing periods for properties directly invoiced to Real Life Options. These were calculated at the meter level on a kWh/day pro-rata basis for four gas and three electricity supplies. For properties where Real Life Options is indirectly responsible for utilities (i.e. via landlord or service charge) or no data is available for the meter, an average kWh consumption was calculated at meter level and was applied to the properties with similar operations with no available data.

These full-year estimations were applied to one gas supply. All estimations equated to 1.37% of reported consumption.

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REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

VII. STREAMLINED ENERGY & CARBON REPORTING (SECR) (continued)

Reporting Methodology (continued)

Real Life Options reports its emissions using a market-based method. Market-based emissions were calculated by applying fuel mix factors specific to the suppliers from which Real Life Options procures its energy (Corona Energy) to overall electricity consumption.

An intensity metric has been calculated using total tCO2e figures and the selected performance indicator(s) agreed with Real Life Options for the relevant report period:

Total turnover (£m) FY2024/25 £55.60m FY2023/24 £52.70m

Energy Efficiency Improvements

Real Life Options are ESOS compliant and ISO14001 accredited. As an organisation we are committed to operating a sustainable environmentally conscious business, as much as is reasonably practicable, whilst also mindful of our obligations as a Charity to the people we support.

Real Life Options are committed to year-on-year improvements to their operational energy efficiency. A register of energy efficiency measures has been compiled, with a view to implementing these measures in the next five years.

Measures ongoing and undertaken through 2024/25

Stockton LED Installation

In FY2024/25, Real Life Options implemented an LED lighting upgrade at their Stockton facility, making the office fully LED. This will increase energy efficiency in their office space and reduce Scope 2 emissions.

Dumfries Solar Panel Installation

In FY2024/25, Real Life Options completed the installation of a solar energy system at their Dumfries site. The solar installation is estimated to generate 27,407 kWh of renewable electricity annually, reducing reliance on grid-supplied power and supporting the use of clean energy sources. The self-generated electricity will be utilized and reported on in FY2026.

Employee Electric Vehicle (EV) Incentives

As part of their commitment to reducing carbon emissions and promoting sustainable transport, Real Life Options has taken steps to encourage the transition from petrol to diesel vehicles to electric vehicles (EVs) within their employee fleet.

9

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

VII. STREAMLINED ENERGY & CARBON REPORTING (SECR) (continued)

Measures prioritised for implementation in 2025/26

Improving Employee Energy Efficiency Awareness

Real Life Options is strengthening its focus on energy efficiency through behaviour change initiatives, such as using posters to encourage switching off unused equipment and lighting. These efforts have the potential to save up to 209,249 kWh across part of the estate.

MacDuff Office Boiler Replacement

In FY2025/26, Real Life Options will undertake a boiler replacement at their office in MacDuff. The new energy efficient boiler is expected to deliver an estimated annual energy saving of 4,445 kWh.

VIII. PRINCIPAL RISKS AND UNCERTAINTIES

Real Life Options operate a dynamic risk programme which mirrors best practice as per The Charity Commissions Governance guidance.

The use of a traditional risk register is vigorously supported by two risk mitigation subgroups and a robust risk governance programme, which adopts ‘a three lines of defence’ structure and underpins effectiveness, transparency and targeted risk mitigation.

Subgroup details

Leadership Risk Action Group whose purpose is to ensure that the Real Life Options leadership Group:

Corporate Safeguarding Group whose purpose is to ensure:

Serious Incident Panel

Where required, our Serious Incident Panel Process will also support risk mitigation and ensure we comply with our corporate reporting responsibilities in line with regulatory requirement.

The purpose of the panel is to formally and robustly review any incident that has the potential to seriously impact on and/or cause harm to supported individuals, our employees, members of the public and the reputation of the organisation as a whole.

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REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

VIII. PRINCIPAL RISKS AND UNCERTAINTIES (continued)

Principal Risks

As a charitable organisation, Real Life Options faces a range of financial and operational risks that could impact its ability to deliver services and achieve its objective. The key risks include:

Price Risk

Although Real Life Options is less exposed to commodity price fluctuations than a commercial entity, cost increases in essential goods and services (e.g., utilities, care supplies, transport) can affect budgets. To mitigate this, contracts are reviewed regularly and efforts are expended to source quality goods and services at a competitive price. Increases in the Real Living Wage present a price risk as they lead to higher salary costs which increase overall operating expenses. This results in upward pressure on service prices at a time when many local authorities are struggling financially. Real Life Options engages with commissioners throughout the year to in an open and transparent way regarding the necessity for fee uplifts.

Credit Risk

The risk of financial loss if local authorities fail to meet their commitments in terms of delayed payments or funding cuts could create cash flow challenges.

Liquidity Risk

Delays in contract payments can affect the ability to meet payroll and service delivery obligations. Maintaining adequate reserves and monitoring outgoings carefully permits Real Life Options to maintain a healthy cash balance supported by the timely pursuance of payments.

Cash Flow Risk

Variability in income from commissioned services can lead to unpredictable cash flows. Dependency on a small number of funding sources increases vulnerability; Real Life Options has a broad portfolio of local authorities to avoid such a situation. Robust budgeting, scenario planning, and active working capital management are also key mitigations in place.

Regulatory and Compliance Risk

Real Life Options must comply with charity law, safeguarding requirements, and funder conditions. Noncompliance can lead to reputational damage and loss of funding. Regular audits, employee training, and governance oversight are measures in place to reduce this risk.

Reputational Risk

Public trust is vital for fundraising and service delivery. Negative publicity, safeguarding incidents, or governance failures can severely impact income and stakeholder confidence. Proactive communication and strong ethical standards are in place and reviewed regularly.

Cyber Security Risk

All charities face growing cybersecurity risks, including phishing attacks, ransomware, and data breaches that can compromise sensitive donor and client information. Social engineering and insider threats exploit human vulnerabilities, while increasing reliance on cloud services and connected devices introduces new entry points. Emerging AI-driven attacks make threats more sophisticated and harder to detect, underscoring the need for strong security measures and employee awareness.

Real Life Options endeavours to minimise such risks via a robust technical environment including firewalls, proxy and anti-virus protection, vulnerability monitoring, penetration testing, installation restrictions, patch management and end of life monitoring. A programme of mandatory training and supporting communications to ensure all our colleagues and volunteers maintain a high level of security awareness.

11

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

IX. ACHIEVEMENTS AND PERFORMANCE

The Group has made significant progress in aligning its activities and operations to the 2025–2030 Strategic Direction, ensuring that our purpose and values remain central to everything we do.

During the reporting year, we advanced our strategy through seven key priorities:

  1. Operational Excellence – strengthening governance, quality, and compliance across all services.

  2. Growth and Sustainability – aligning resources to ensure financial resilience and long-term viability.

  3. People and Culture – investing in workforce wellbeing, recruitment, and development to attract and retain values-driven colleagues.

  4. Community Impact – enhancing volunteering, social value, and local engagement initiatives.

  5. Infrastructure and Estates – improving digital systems, processes, and environments to support modern care delivery.

  6. Financial Integrity – ensuring robust planning and stewardship of charitable funds.

  7. Marketing and Communications – building brand awareness and stakeholder trust through clear, consistent engagement.

The creation of distinct England and Scotland divisions has positioned Real Life Options Group to deliver with greater local focus and responsiveness to community needs. This devolved structure strengthens leadership accountability and supports delivery aligned with national priorities in both countries.

The Group’s Social Impact reporting framework now provides a clear, evidence-based view of outcomes achieved across our services. Feedback from people we support continues to inform improvements, demonstrating our commitment to listening, learning and acting.

Key Performance Indicators

Social Impact

Real Life Options Group continued to strengthen its approach to measuring and evidencing social impact in line with the 2025–2030 Strategic Direction. Quarterly reports to the Board capture outcomes and insights across the England and Scotland divisions, showing how our work creates meaningful change in people’s lives. Our refined Social Impact Framework, shaped by the Proud of Our Purpose model and our values of Respect, Responsibility, Honesty and Excellence, demonstrates how our services promote voice, choice, wellbeing, home, relationships and community. Central to this is the MyVoice Initiative, which enables people we support to share experiences, influence decision-making and celebrate success through regular surveys and MyVoice conferences. These forums, along with our Real Heroes celebrations, bring to life the positive outcomes of person-centred care and the difference made through volunteering, community engagement and continuous improvement, reinforcing our purpose to provide excellent care and support that enables people to achieve their potential and live fulfilling lives.

12

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

IX. ACHIEVEMENTS AND PERFORMANCE (continued)

MyVoice Initiative

The MyVoice initiative provides a dedicated platform for the people we support to actively shape their experience with Real Life Options. Through regular surveys and MyVoice conferences, individuals have the opportunity to share their views, influence organisational decision-making, and celebrate achievements.

The initiative ensures that the voices of those we support are not only heard but acted upon, reinforcing our values of inclusion and empowerment. Feedback gathered through MyVoice has informed service improvements, highlighted areas for innovation, and strengthened our culture of collaboration. By embedding this approach into our organisational framework, we continue to promote transparency, accountability, and meaningful engagement at every level.

How Real Life Options Makes a Difference

Matt’s Story – Learning to Balance in a Wobbly World

When Matt Humphries, who lives with dyslexia and a brain injury, was encouraged by his Real Life Options support worker to write down his story, he didn’t expect it to lead to publishing a book. What began as a therapeutic exercise during a difficult period became Learning to Balance in a Wobbly World, a powerful account of resilience and determination.

Matt’s journey shows how the right support can unlock potential. With encouragement from his support worker, and help from his family and The Book Writers Resource team, Matt found his voice and a renewed sense of purpose. His book now inspires others facing similar challenges to believe that “nothing is impossible if you put your mind to it.”

From completing the Rickshaw Challenge for Children in Need to holding book signings and giving talks about his experiences, Matt embodies what Real Life Options stands for, empowering people to achieve their ambitions and live fulfilling lives.

Anonymised Real-life Stories

Confidence Through Understanding

This year, we witnessed remarkable personal growth among the people we support. One individual’s journey stands out as a testament to the power of understanding and encouragement.

After gaining deeper insight into their autism, they embraced their individuality and built confidence with the help of consistent support. Once hesitant to speak in public, they now share their story proudly to inspire others.

Their transformation demonstrates how self-awareness, combined with the right support, can turn difference into strength and confidence into independence - reflecting our commitment to enabling people to live life to the fullest.

Finding Balance Through Creativity

A man supported by Real Life Options has successfully rediscovered his confidence and sense of purpose through music. After experiencing a period of low mood and emotional challenges, he embraced guitar playing as a creative outlet to manage his emotions and introduce structure into his daily life.

With gentle guidance and encouragement from Real Life Options staff, he built resilience and a positive mindset, leading to measurable improvements in wellbeing.

This case illustrates the transformative power of creativity in promoting mental wellbeing and self-belief, reinforcing Real Life Options’ commitment to person-centred approaches that foster independence, confidence, and holistic support.

13

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

IX. ACHIEVEMENTS AND PERFORMANCE (continued)

Empowerment Through Community and Work

With the right support, independence and meaningful contribution can go hand in hand. A woman supported by Real Life Options has created a life that balances her own home with a fulfilling role in advocacy for people with learning disabilities.

Through regular outreach, she maintains her home, stays connected to her community, and continues her longstanding commitment to championing the rights of others. Her story is a powerful example of how flexible, personcentred support enables people to live independently while making a real difference.

Confidence and Choice in Everyday Life

With encouragement and understanding, another woman supported by Real Life Options has discovered the confidence to express herself freely and make her own decisions. From home improvements to personal style, she’s embraced changes that reflect her personality and enhance her independence.

Her journey shows the power of person-centred support - when people are empowered to make their own choices, they gain self-esteem, dignity, and joy.

Freedom and Respect Through Empowerment

After years of living under restrictive rules, one person’s life changed dramatically when Real Life Options began providing support. The focus shifted to trust, respect, and independence - values that truly matter. Step by step, they regained control over their daily life, from managing their own finances to choosing how to spend their time. Today, they feel confident and free, a powerful example that real support means empowering people to make their own choices.

Communication Beyond Words

One man supported by Real Life Options shows us that a voice can be expressed in many ways. Through gestures, facial expressions, and actions, he shares his preferences and feelings with clarity and confidence.

With patient, consistent support, he has discovered new opportunities, explored activities he once thought were out of reach, and taken control of his daily choices. Every step forward has been a testament to the power of understanding and respect.

His story reminds us that when we listen beyond words, we unlock potential. Every person deserves to be heard, and every voice - spoken or unspoken - matters.

Employee Learning and Development

The Learning and Development team have introduced a new Learning Management System which gives us more autonomy and control over the training. The team can now design, develop and customise all e-learning courses with all existing courses now reviewed and redesigned to fit the needs of the different learning styles and accessibility needs within the organisation. Managers have real time access to both e-learning training records and classroom/face to face course records. Having greater control and visibility has increased compliance and reduced issues such as non-attendance.

Code of Conduct

We implemented our new Code of Conduct which is integral to upholding the standards and values that define our organisation. The Code sets out clear expectations regarding ethical behaviour, legal compliance, and professional conduct. It applies to all employees across the Group and serves as a guide to ensure our actions consistently reflect our commitment to integrity, respect, and accountability. In addition, a separate Code of Conduct for Board Members has been introduced, tailored to the specific responsibilities and governance roles they hold.

14

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

IX. ACHIEVEMENTS AND PERFORMANCE (continued)

Employee engagement

Over the past year, Real Life Options has undertaken a comprehensive employee engagement initiative to better understand the experiences, perspectives, and ideas of our workforce. This process involved a series of structured surveys and employee forums, with participation from over 500 colleagues across the organisation.

The purpose of this engagement was to gain meaningful insight into what it is like to work at Real Life Options, to identify areas of strength, and to explore opportunities for improvement. The feedback gathered has provided valuable direction for shaping our organisational culture and informing future strategic decisions.

X. CONSTITUTION

The organisation is a company limited by Guarantee. The organisation’s governing documents are its Articles of Association. The liability of each member of Real Life Options is £1. There are a minimum of six members and a maximum of twelve individual members. Additionally, one non-executive director and one senior manager of the Company can be a member at any time.

The Articles require a minimum of three non-executive directors (who are also Trustees) and a maximum of eight non-executive directors. The articles allow for the appointment of up to two executive directors as Trustees, with no minimum number.

The Board conducts an annual review of its own operational effectiveness and governance arrangements to ensure they meet the needs of the organisation, comply with all applicable regulations, and remain aligned with the seven principles of the Charity Governance Code.

Real Life Options Group’s governance policy and structure complies with the following regulators:

Under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 17, providers must have effective governance, including assurance and auditing systems or processes. These must assess, monitor, and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the service. The systems and processes must also assess, monitor, and mitigate any risks relating the health, safety and welfare of people using services and others. Providers must continually evaluate and seek to improve their governance and auditing practice. Real Life Options Group’s governance approach drives performance in compliance with this.

Operation of the Board of Trustees

The Board of Trustees meets quarterly during the year to monitor performance against agreed strategic goals and review the organisation’s and leadership team’s work and services. An Audit Committee, comprised of nonexecutive Trustees, has responsibility for reviewing the organisation’s accounting policies and financial accounts. It meets at least annually, with the Group Chief Executive Officer and National Head of Finance in attendance.

A Remuneration Committee, comprising non-executive Trustees, has specific responsibility to review and determine the remuneration of the Group Chief Executive Officer and review the remuneration of the Senior Leadership Team based on external benchmarking and, where appropriate, recommendation and discussion with the Group Chief Executive Officer. Oversight is also provided to the Remuneration Committee on levels of remuneration/rewards throughout the whole organisation.

15

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

X. CONSTITUTION (continued)

Recruitment and appointment of new Trustees

Under the leadership of the Chair, the recruitment needs of the Board of Trustees is monitored. This includes a review of the current knowledge, experience, skills and abilities, and how these will be affected by any planned Trustee departures in the future. Trustee vacancies are advertised externally. Applicants are shortlisted against the criteria in the person specification for the role, including any specific matters highlighted during the above review. Shortlisted applicants are recruited through a robust and transparent process which includes being interviewed by at least two non-executive Trustees (one of whom will be the Chair) and meeting a panel comprising people we support and their support workers. Shortlisted applicants are appointed only where they have the necessary skills and qualities to contribute effectively to the organisation’s management and development.

New Trustees are inducted in two main ways:

During the year, no new Trustees were appointed.

The Trustees who served during the year, and up to the date of this report, were:

D Wilkin C A Maltby C R McCorkindale D I Sargent (resigned 8 September 2025) R A Hendry (resigned 8 September 2025)

The following Trustees were appointed after the year end on 8 September 2025:

J Trench L Cutkelvin A G Pope A E Rymarczyk E L Springer

Qualifying indemnity insurance

The Charity purchases Directors and Officers Liability insurance. The cost of the premium in the year was £1,222 (2024 - £1,470).

Related parties

The only related parties are the Trustees. Except for the transaction below, transactions have been only those in the normal course of their employment and through standard delivery of services.

During the year, Real Life Options purchased services and assets amounting to £10,000 from Enable Unity CIC, a company in which D I Sargent is a Trustee (2024 - £6,991). These services and assets were purchased on an arm’s length basis. Real Life Options had no amounts owed to or due from Enable Unity CIC at 31 March 2025.

16

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

X. CONSTITUTION (continued)

Subsidiaries

At the balance sheet date, Real Life Options had three wholly owned trading subsidiaries and five wholly owned dormant subsidiaries (see note 14).

Employee Management

During the year under review the Leadership Team had the following employee structure:

The Group Chief Executive Officer has overall responsibility for all operational matters and reports directly to the Board of Trustees on a regular basis.

Local arrangements have been maintained to ensure regular dialogue between managers, employees, and their representatives. These meetings provide a structured forum for discussing matters of mutual interest and concern, fostering transparency and collaboration across the organisation. Through these sessions, relevant information is shared promptly, enabling employees to stay informed about operational updates, organisational changes, and initiatives that may impact their roles. This approach supports a culture of openness, strengthens employee relations, and encourages constructive feedback, contributing to continuous improvement and alignment with organisational objectives.

Over the past year, Real Life Options engaged over 500 colleagues through surveys and forums to better understand their experiences and ideas. This initiative aimed to identify strengths, highlight improvement opportunities, and shape our organisational culture. The insights gathered will guide future strategic decisions and enhance the working experience across the organisation.

17

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

X. CONSTITUTION (continued)

Employment of the disabled

We recognise our responsibility to create an inclusive workplace where everyone has the opportunity to thrive. Our approach to employment, training, career development, and promotion is designed to ensure equal opportunities for all, including disabled persons.

Our commitment goes beyond compliance - it is embedded in our values and reflected in the way we work every day.

Environmental Policy

We recognise our responsibility to help protect the planet. We are committed to minimizing our impact on the environment and supporting those who are working to improve global environmental sustainability. We are committed to operating our business responsibly in compliance with all legal requirements relating to the provision of bespoke support services for those with learning disabilities, complex behavioural issues, autistic spectrum disorders, profound multiple disabilities and people with enduring mental ill health and older people.

We are mindful of The Climate Change Act 2008 and The Climate Change (Emissions Reduction Targets) (Scotland) Act 2019, and our policy is to operate with and to maintain good relations with all regulatory bodies. We carry out all measures reasonably practicable to meet, exceed or develop all necessary or desirable requirements and to continually improve environmental performance through the implementation of the following:

18

REAL LIFE OPTIONS (A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

X. CONSTITUTION (continued)

Modern Slavery Act 2015 - Modern Slavery and Human Trafficking Statement

The Real Life Options Group will always work to the highest ethical standards and comply with all laws, regulations and rules relevant to our business. Our reputation is paramount and we take our Corporate and Social Responsibilities very seriously. We realise that our relationships with those we deal with, be they people we support, employees, stakeholders, suppliers or the local community, are key to our success and consequently we take our obligations very seriously.

This statement which covers the financial period 1st April 2024 to 31st March 2025, is made on behalf of the Board at Real Life Options Group with regards to the Modern Slavery Act 2015, which requires large employers to be transparent about their efforts to eradicate Slavery and Human Trafficking in their supply chains. This statement describes how we recognise and prevent human trafficking and slavery in our supply chains.

Since 1992, Real Life Options has been delivering high quality, ethically managed social care for people with learning disabilities and autism. We have a national reputation for providing person-centred care and services to support people to live their lives. We provide self- directed support to ensure people have equal rights as citizens, to maximise their independence and social inclusion and to exercise choice about their own lives.

Our supply chains include procurement of agency staff, facilities maintenance and utilities.

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. We are committed to acting ethically and with integrity in all our business relationships and to implement and enforce effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains. We expect our supply chains to comply with all relevant regulations including preemployment checks and verification of certification and eligibility.

We have various checks that enable us to identity and mitigate risk in relation to slavery and human trafficking. We ensure that we work with suppliers who treat their obligations towards modern slavery with the same importance that we do. We maintain systems that:

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, employees are made aware through our safeguarding learning module. Our employees are encouraged to identify any potential anti- slavery concerns and receive regular communications regarding what to do if they suspect this, and we have protection in place for whistle blowers.

19

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

X. CONSTITUTION (continued)

Gender Pay Reporting

As a provider in the social care sector, our workforce reflects the demographics of the industry, with 72.6% (2024 – 72.9%) of our employees identifying as female. We are committed to building a diverse and inclusive workforce, ensuring that all employees are treated fairly, respectfully, and equitably.

We operate with transparent pay and reward structures, and all employees are given equal opportunities to progress within the organisation. Our approach is rooted in fairness and consistency, and we continue to monitor and review our practices to uphold these values.

For the reporting year ending 31 March 2025, our gender pay gap analysis showed:

While these figures are modest, we acknowledge the importance of continued progress. All new recruits are paid at standard rates, supporting our goal of achieving pay parity across all roles and levels.

We remain committed to:

Fundraising

In accordance with Section 162a of the Charities Act 2011, charities are required to provide a statement on fundraising activities. While we do not engage in widespread public fundraising, the legislation defines fundraising as “soliciting or otherwise procuring money or other property for charitable purposes.” All such income is reported as voluntary income and includes grants and legacies received during the year.

All fundraising activities undertaken by the organisation are managed exclusively through internal resources. No commercial participators, professional fundraisers, or third-party agencies are engaged in the solicitation or administration of charitable income.

Responsibility for the operational oversight of income generation is delegated to the leadership team, who act under the authority of, and remain fully accountable to, the Board of Trustees. This governance structure ensures transparency, ethical practice, and alignment with the organisation’s charitable objectives.

20

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

XI. FINANCIAL REVIEW

For the year ended 31 March 2025, Real Life Options Group delivered a strong financial performance, achieving a turnover of £55.6 million, an increase of 5.5% compared to £52.7 million in the previous year. This growth reflects our continued commitment to expanding and enhancing services across the Group.

This positive trajectory demonstrates our ability to respond to evolving needs while maintaining financial stability, ensuring we can continue to invest in people and infrastructure to support individuals with learning disabilities.

Net movement in funds for the Group increased by 7% from £2.2 million to £2.3 million reflecting the increase in activity throughout England and Scotland. Fee levels increased largely in response to the increase in the National Minimum Wage and Scottish Living Wage, although not all local authorities responded promptly or comprehensively to the increase in the rates that we are obliged to pay. We continue to engage with commissioners across England and Scotland to ensure we remain well-positioned to deliver services that are both effective and economically sustainable.

We make every effort to procure fee rates which ensure quality provision and sustainable services for the people we support. The most significant challenge during this and also previous years has been the recruitment and retention of employees primarily due to competition for employees from the hospitality and retail sectors. This has been particularly challenging in the homecare business due to the potential impact on growth plans. We recognise that the recruitment and retention of skilled, motivated, and engaged employees is critical to the long-term sustainability and success of our business. We are committed to fostering a workplace culture that attracts top talent, supports career development, and promotes employee wellbeing.

Over the past year, we have continued to expand our Outreach services organically, reflecting our commitment to sustainable growth, community engagement, and operational excellence.

The Group surplus for the year, after taxation amounted to £2,304k (2024 - £2,152k).

Statement of Financial Position

Debt collection continues to be a key operational focus, supported by strong partnerships with local authorities who commission our services. These relationships underpin a healthy and consistent cashflow. Our engagement with long-term lenders remains robust, and throughout the year, loan repayments have adhered to the agreed schedules, reflecting disciplined financial management and sustained lender confidence.

There has been no material investment in property assets during the year.

Taxation

The activities of the Charity fall within the exemptions conferred by sections 505 and 506 of the Income and Corporation Taxes Act 1988. Consequently, no corporation tax is provided for in the financial statements for the Charity in this year.

The Group’s trading subsidiaries are subject to corporation tax where retained reserves are insufficient for all surpluses to be paid to the Charity by way of Gift Aid. In the current year, there has not been a declaration of any donations that will qualify for Gift Aid relief to the parent Charity, but the accounts have been prepared on the assumption that the gift will be made and corporation tax relief granted.

21

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

XI. FINANCIAL REVIEW (continued)

Reserves Policy

At the end of the year the Group held total reserves of £13.1m (2024 - £10.8m).

The Group’s funds are held for a variety of purposes; to ensure that the organisation can operate as a going concern in the future and also to fulfil its legal obligations. The funds are summarised as follows:

The trustees expect these designated funds to be utilised within the next three years, aligning with the organisation’s strategic plan. The designation reflects the trustees’ commitment to long-term sustainability and growth, while maintaining flexibility to respond to emerging needs.

The Board of Trustees recognises the importance of maintaining adequate free reserves to mitigate short-term financial risks. It is considered prudent that unrestricted reserves are sufficient to absorb potential fluctuations in funding, particularly those arising from changes in fee rates or the loss of contracts with local authorities.

The Board reviews the reserves policy annually in light of evolving risks and assesses both the policy and the level of reserves held. The agreed policy is that unrestricted reserves should be maintained at a minimum of 10% of Group turnover or £5 million, whichever is higher. Based on the actual Group turnover at 31 March 2025, this equates to a minimum reserve requirement of £5.6 million.

As at 31 March 2025, the organisation’s unrestricted reserves totalled £13.1 million, of which £8.0 million are classified as free reserves. This strong financial position reflects prudent management and ensures compliance with the organisation’s reserves policy.

22

REAL LIFE OPTIONS

(A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

XI. FINANCIAL REVIEW (continued)

Reserves Policy (continued)

The current level of reserves:

Maintaining this level of reserves is integral to our long-term sustainability strategy. It allows the organisation to:

The Board regularly reviews the reserves policy to ensure it remains appropriate in the context of organisational growth, sector challenges, and future commitments.

Going concern

The Trustees have undertaken a comprehensive assessment of the Charity’s reserves and projected cash flows, including those of its subsidiaries, through to 31 March 2027. Based on this assessment, the Trustees are satisfied that the Charity will have sufficient resources to meet all existing obligations throughout the forecast period.

The Trustees have also reviewed detailed profit and loss and balance sheet forecasts to 31 March 2027. These forecasts have been prepared on a prudent basis, incorporating anticipated increases in the National Minimum Wage effective from 1 April 2026, prevailing inflation rates as at August 2025, and modest fee uplifts from Local Authorities. No assumptions have been made regarding additional business volumes.

As part of this review, sensitivity analyses have been performed to assess the potential impact of adverse scenarios, including the inability to secure fee uplifts and a significant reduction in the volume of care provided. In addition, reverse stress testing has been undertaken to further evaluate the Charity’s resilience under extreme conditions.

Having considered these factors, and following a review of cash flow forecasts covering a period of at least twelve months from the date of approval of these financial statements, the Trustees have concluded that the Charity has adequate resources to continue in operational existence for the foreseeable future. Accordingly, the Trustees have adopted the going concern basis in preparing these financial statements.

These financial statements do not include any adjustments that might be necessary should the going concern basis of preparation be deemed inappropriate. The Trustees confirm that, at the date of approval of these financial statements, there are no material uncertainties that cast significant doubt on the Charity’s ability to continue as a going concern.

23

REAL LIFE OPTIONS (A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

XII. PLANS FOR THE FUTURE

Looking ahead, Real Life Options Group will continue to build on the foundations of purpose-led growth and regional strength, with people at the heart of all we do. The 2025–2030 Strategic Plan sets out a clear vision for delivering sustainable, high-quality care that is responsive to the changing needs of individuals and communities across the UK.

Key priorities include:

Real Life Options Group remains dedicated to delivering care that changes lives, care that is person-centred, purpose-driven and grounded in our belief that everyone deserves the opportunity to live a meaningful and fulfilling life.

Events after the reporting period

No significant post year end events have been identified.

24

REAL LIFE OPTIONS (A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

XIII. STATEMENT OF TRUSTEES’ RESPONSIBILITIES

The Trustees (who are the directors of Real Life Options for the purposes of Company Law) are responsible for preparing the Group Strategic Report, the Trustees’ Report and the financial statements in accordance with applicable law and regulations.

Company law requires the Trustees to prepare financial statements for each financial year. Under that law the Trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland.

Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and the Group and of the incoming resources and application of resources, including the income and expenditure, of the charitable Group for that period.

In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's and Group’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and the Group and enable them to ensure that the financial statements comply with the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005, the Charities Accounts (Scotland) Regulations 2006 (as amended) and the provisions of the trust deed. The Trustees are also responsible for safeguarding the assets of the charitable company and the Group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Statement as to disclosure of information to auditor

The Trustees confirm that:

25

REAL LIFE OPTIONS (A company limited by guarantee)

ANNUAL TRUSTEES’ AND GROUP STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025

Auditor

The auditor, Crowe U.K. LLP was appointed during the year and will be proposed for reappointment in accordance with section 485 of the Companies Act 2006.

ON BEHALF OF THE BOARD

D Wilkin

Director and Chair of the Trustees

16/12/2025

Type text here

26

REAL LIFE OPTIONS (A company limited by guarantee) REAL LIFE OPTIONS

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF REAL LIFE OPTIONS FOR THE YEAR ENDED 31 MARCH 2025

Opinion

We have audited the financial statements of Real Life Options (the “charitable company”) and its subsidiaries (the “group”) for the year ended 31 March 2025 which comprise the Consolidated Statement of Financial Activities, Charity Statement of Financial Activities, Consolidated Statement of Financial Position, Consolidated Statement of Cash Flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustee's use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information contained within the annual report. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

27

REAL LIFE OPTIONS (A company limited by guarantee) REAL LIFE OPTIONS

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF REAL LIFE OPTIONS FOR THE YEAR ENDED 31 MARCH 2025

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matter on which we are required to report under the Companies Act 2006

In light of the knowledge and understanding of the charitable company and their environment obtained in the course of the audit, we have not identified material misstatements in the strategic report or the directors’ report included within the Trustees’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of Trustees

As explained more fully in the Trustees’ responsibilities statement set out on page 25, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

28

REAL LIFE OPTIONS (A company limited by guarantee) REAL LIFE OPTIONS

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF REAL LIFE OPTIONS FOR THE YEAR ENDED 31 MARCH 2025

Auditor’s responsibilities for the audit of the financial statements

We have been appointed as auditor under section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with the Acts and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Details of the extent to which the audit was considered capable of detecting irregularities, including fraud and noncompliance with laws and regulations are set out below.

A further description of our responsibilities for the audit of the financial statements is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Extent to which the audit was considered capable of detecting irregularities, including fraud

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We identified and assessed the risks of material misstatement of the financial statements from irregularities, whether due to fraud or error, and discussed these between our audit team members. We then designed and performed audit procedures responsive to those risks, including obtaining audit evidence sufficient and appropriate to provide a basis for our opinion.

We obtained an understanding of the legal and regulatory frameworks within which the charitable company and group operates, focusing on those laws and regulations that have a direct effect on the determination of material amounts and disclosures in the financial statements. The laws and regulations we considered in this context were the Charities Act 2011, the Companies Act 2006 and The Charities and Trustee Investment (Scotland) Act 2005, together with the Charities SORP (FRS 102). We assessed the required compliance with these laws and regulations as part of our audit procedures on the related financial statement items.

In addition, we considered provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which might be fundamental to the charitable company’s and the group’s ability to operate or to avoid a material penalty. We also considered the opportunities and incentives that may exist within the charitable company and the group for fraud. The laws and regulations we considered in this context were the Care Quality Commission and Care Inspectorate regulations for service providers and managers, General Data Protection Regulation (GDPR), Health and Safety legislation and Employment legislation.

Auditing standards limit the required audit procedures to identify non-compliance with these laws and regulations to enquiry of the Trustees and other management and inspection of regulatory and legal correspondence, if any.

We also considered the opportunities and incentives that may exist within the group for fraud. We identified the greatest risk of material impact on the financial statements from irregularities, including fraud, to be within the timing of recognition of contract income and management override of controls. Our audit procedures to respond to these risks included enquiries of management and the Audit Committee about their own identification and assessment of the risks of irregularities, sample testing on the posting of journals, reviewing regulatory correspondence with the Charity Commission, sample testing of contract income, and reading minutes of meetings of those charged with governance.

Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have detected some material misstatements in the financial statements, even though we have properly planned and performed our audit in accordance with auditing standards. For example, the further removed non-compliance with laws and regulations (irregularities) is from the events and transactions reflected in the financial statements, the less likely the inherently limited procedures required by auditing standards would identify it. In addition, as with any audit, there remained a higher risk of non-detection of irregularities, as these may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal controls. We are not responsible for preventing non-compliance and cannot be expected to detect non-compliance with all laws and regulations.

29

REAL LIFE OPTIONS (A company limited by guarantee) REAL LIFE OPTIONS

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF REAL LIFE OPTIONS FOR THE YEAR ENDED 31 MARCH 2025

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charitable company’s trustees, as a body, in accordance with Regulation 10 of the Charities Accounts (Scotland) Regulations 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body and the charitable company’s trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Dipesh Chhatralia

Senior Statutory Auditor for and on behalf of Crowe U.K. LLP Statutory Auditor London

Date: 18 December 2025

Crowe U.K. LLP is eligible to act as an auditor in terms of section 1212 of the Companies Act 2006

30

REAL LIFE OPTIONS

(A company limited by guarantee)

CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES (Incorporating an income and Expenditure account)

FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted
Restricted
Designated
Note
Funds
Funds
Funds
£'000
£'000
£'000
Incoming resources
Charitable activities
4
51,132
-
-
Donations
4
-
23
-
Trading activities:
Trading subsidiaries
income
14
4,402
-
-
Other income
11
-
-
_
_
_
Total incoming
resources
55,545
23
-
_
_
_
Expenditure on:
Raising funds:
Trading subsidiaries
expenditure
3,659
-
-
Charitable activities
49,584
23
-
_
_
_
Total resources
expended
5
53,243
23
-
_
_
_
Net income before
transfers and tax
2,302
-
-
UK corporation tax
11
2
-
-
_
_
_
Net movement in
funds
2,304
-
-
_
_
_
Fund balances at
1 April 2024
27
10,554
65
177
_
_
_
Total fund balances
at 31 March 2025
27
12,858
65
177


 2025
Total
£'000
51,132
23
4,402
11
_
55,568
_
3,659
49,607
_
53,266
_
2,302
2
_
2,304
_
10,796
_
13,100
 2024
Total
£'000
48,377
14
4,076
250
_
52,717
_
3,519
47,049
_
50,568
_
2,149
3
_
2,152
_
8,644
_
10,796

The statement of financial activities includes all gains and losses recognised in the year. All incoming resources and resources expended derive from continuing activities.

The notes on pages 35 to 60 form part of these financial statements.

31

REAL LIFE OPTIONS (A company limited by guarantee)

CHARITY STATEMENT OF FINANCIAL ACTIVITIES (Incorporating an income and Expenditure account)

FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted
Restricted
Designated
Note
Funds
Funds
Funds
£'000
£'000
£'000
Incoming resources
Charitable activities
4
51,132
-
-
Donations
-
23
-
Other income
11
-
-
Investment income
526
-
-
_
_
_
Total incoming resources
51,669
23
-
_
_
_
Resources expended
Charitable activities
49,243
23
-
_
_
_
Total resources expended
5
49,243
23
-
_
_
_
Net movement in funds
2,426
-
-
_
_
_
Fund balances at 1 April
2024
27
12,966
65
177
_
_
_
Total fund balances at
31 March 2025
27
15,392
65
177


 2025
Total
£'000
51,132
23
11
526
_
51,692
_
49,266
_
49,266
_
2,426
_
13,208
_
15,634
 2024
Total
£'000
48,379
14
250
240
_
48,883
_
46,713
_
46,713
_
2,170
_
11,038
_
13,208

The statement of financial activities includes all gains and losses recognised in the year. All incoming resources and resources expended derive from continuing activities.

The notes on pages 35 to 60 form part of these financial statements.

32

REAL LIFE OPTIONS (A company limited by guarantee)

CONSOLIDATED STATEMENT OF FINANCIAL POSITION

AS AT 31 MARCH 2025

Group Charity
Note 2025 2024 2025 2024
£'000 £'000 £'000 £'000
Fixed assets
Intangible assets 12 981 1,320 - -
Tangible assets 13 3,933 3,896 3,932 3,894
Investments in subsidiaries 14 - - 4,919 4,919
_ _ _ _
4,914 5,216 8,851 8,813
Current assets
Debtors: amounts recoverable within
one year		 15 5,296 4,881 5,775 5,136
Cash at bank and in hand 25 7,676 5,251 5,819 4,630
_ _ _ _
12,972 10,132 11,594 9,766
Creditors:
Amounts falling due within one year 16 (4,505) (4,111) (4,532) (4,932)
_ _ _ _
Net current assets 8,467 6,021 7,062 4,834
_ _ _ _
Total assets less current liabilities 13,381 11,237 15,913 13,647
Creditors:
Amounts falling due after more than
one year		 18 (279) (439) (279) (439)
Provisions:
Deferred taxation 21 (2) (2) - -
_ _ _ _
Net assets 28 13,100 10,796 15,634 13,208
_ _ _ _
_ _ _ _
Reserves
Unrestricted Funds 12,858 10,554 15,392 12,966
Restricted Funds 65 65 65 65
Designated Funds 177 177 177 177
_ _ _ _
Total Funds 27 13,100 10,796 15,634 13,208
_ _ _ _

16/12/2025

The financial statements were approved and authorised for issue by the Trustees on and signed on their behalf by:

D Wilkin Chair of the Board

The notes on pages 35 to 60 form part of these financial statements.

33

REAL LIFE OPTIONS

(A company limited by guarantee)

CONSOLIDATED STATEMENT OF CASH FLOWS

AS AT 31 MARCH 2025

Cash flows from operating activities
Surplus for the financial year
Adjustments for:
Amortisation of intangible assets
12
Depreciation of tangible fixed assets
13
Net interest payable
Taxation receivable
11
(Increase)/decrease in debtors
15
Increase/(decrease) in creditors
16
Interest paid
Taxation credit received
Net cash from operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
13
Net cash used in investing activities
Cash flows from financing activities
Bank loans repaid
Net cash used in financing activities
Net increase in cash and cash equivalents
Cash and cash equivalents at beginning of year
Cash and cash equivalents at end of year
25
Cash and cash equivalents comprise:
Cash at bank and in hand
25, 26		 2025
£'000
2,304
339
139
38
(2)
(414)
512
(38)
1
_
2,879
_
(176)
_
(176)
_
(278)
_
(278)
_
2,425
5,251
_
7,676
_
7,676
_		 2024
£'000
2,152
343
132
63
(3)
2,593
(1,540)
(63)
-
_
3,677
_
(49)
_
(49)
_
(330)
_
(330)
_
3,298
1,953
_
5,251
_
5,251
_

Analysis of net debt is given in note 26.

The notes on pages 35 to 60 form part of these financial statements.

34

REAL LIFE OPTIONS

(A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1 General information

The Charity is a private charitable company limited by guarantee incorporated in England and Wales and has no share capital. The address of the registered office is given on the company information page and the nature of the Group's operations and its principal activities are set out in the Group Strategic Report.

2 Accounting policies

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - Charities Statement of Recommended Practise (FRS 102), UK Generally Accepted Accounting Practice (UK GAAP) including the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102), Charity Act and the Charities (Regulation and Administration) (Scotland) Act 2023 and the Companies Act 2006. Assets and Liabilities are recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s).

The Charity meets the definition of a public benefit entity under FRS 102.

The preparation of financial statements in compliance with FRS 102 requires the use of certain critical accounting estimates. It also requires Group management to exercise judgement in applying the Group's accounting policies (see note 3).

The financial statements have been prepared in pounds sterling and rounded to the nearest thousand pounds.

Parent company disclosure exemptions

In preparing the separate financial statements of the Charity, advantage has been taken of the following disclosure exemptions available in FRS 102:

The following principal accounting policies have been applied:

2.1. Basis of Consolidation

The consolidated financial statements present the results of Real Life Options and its subsidiaries ("the Group") as if they formed a single entity. Intercompany transactions and balances between Group companies are therefore eliminated in full.

The consolidated financial statements incorporate the results of business combinations using the purchase method. In the balance sheet, the acquiree's identifiable assets, liabilities and contingent liabilities are initially recognised at their fair values at the acquisition date. The results of acquired operations are included in the consolidated statement of financial affairs from the date on which control is obtained. They are deconsolidated from the date control ceases.

35

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 Accounting policies (continued)

2.2. Going Concern

The Trustees have undertaken a comprehensive assessment of the Charity’s reserves and projected cash flows, including those of its subsidiaries, through to 31 March 2027. Based on this assessment, the Trustees are satisfied that the Charity will have sufficient resources to meet all existing obligations throughout the forecast period.

The Trustees have also reviewed detailed profit and loss and balance sheet forecasts to 31 March 2027. These forecasts have been prepared on a prudent basis, incorporating anticipated increases in the National Minimum Wage effective from 1 April 2026, prevailing inflation rates as at August 2025, and modest fee uplifts from Local Authorities. No assumptions have been made regarding additional business volumes.

As part of this review, sensitivity analyses have been performed to assess the potential impact of adverse scenarios, including the inability to secure fee uplifts and a significant reduction in the volume of care provided. In addition, reverse stress testing has been undertaken to further evaluate the Charity’s resilience under extreme conditions.

Having considered these factors, and following a review of cash flow forecasts covering a period of at least twelve months from the date of approval of these financial statements, the Trustees have concluded that the Charity has adequate resources to continue in operational existence for the foreseeable future. Accordingly, the Trustees have adopted the going concern basis in preparing these financial statements.

These financial statements do not include any adjustments that might be necessary should the going concern basis of preparation be deemed inappropriate. The Trustees confirm that, at the date of approval of these financial statements, there are no material uncertainties that cast significant doubt on the Charity’s ability to continue as a going concern.

2.3. Income

All income is included in the Statement of Financial Activities ('SOFA') when:

Income may be accrued if the work has been completed and the service under the contract delivered. Income may be deferred if the service has not been provided even if the value has been invoiced and payment received.

Grants are received from bodies within Local Government and the National Health Service and are specific to the charitable activities.

All grants, donations, rental income and contractual payments are included on a receivable basis.

For legacies, income will be recognised if the amount can be measured and there is a clear indication that a distribution will be made from the estate.

In accordance with the Charities SORP (FRS 102), the contribution of volunteers’ general time to the Charity will not be recognised in the financial reports but will be referred to in the Trustees’ annual report.

Grants are recognised as and when conditions for their release are fulfilled

36

REAL LIFE OPTIONS

(A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 Accounting policies (continued)

2.4. Expenditure

Expenditure is included in the statement of financial activities on an accruals basis inclusive of any VAT which cannot be recovered.

Charitable expenditure and support costs comprise direct expenditure including direct staff costs attributable to the activity. The Charity has one type of activity – support services. All support costs are allocated to this activity. Governance costs are those incurred in connection with the management of the Charity's assets, organisational administration and costs regarding compliance with constitutional and statutory requirements.

Trading expenditure comprises the costs of the trading subsidiaries and is recognised on an accruals basis.

2.5. Fund Accounting

Unrestricted funds, which have not been designated for other purposes, are available for use at the discretion of the Trustees, in furtherance of the general objectives of the Charity.

Designated funds are transferred from general unrestricted funds for specific purposes, based on available cost information. These amounts are monitored annually and may be amended or re-designated by the Board.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by conditions relating to the arrangements leading to the receipt of the money; conditions under which money has been donated; or which have been raised by the Charity for particular purposes. If there is an obligation to use resources generated for a specific purpose, the income will be accounted for in a restricted fund. The costs of raising and administering such funds will be charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

2.6. Intangible assets

Goodwill

At the date of acquisition, goodwill will initially be measured as the excess of the cost of the business combination over the fair value of the net amount of the identifiable assets, liabilities and contingent liabilities.

After initial recognition, the goodwill shall be measured as cost less accumulated amortisation and accumulated impairment losses. An estimate of the useful life of the goodwill will be made at the time of acquisition and the goodwill be amortised on a systematic basis over that life. The useful life of the goodwill will not normally be more than 10 years.

Using the definitions in FRS 102, as part of the annual impairment review process, the value of goodwill will be compared with the recoverable amount of the asset. In the event that the value of the goodwill is found to be less than the recoverable amount, the value of the impairment will be recognised in the accounts.

Software

At each reporting date, the company assesses whether there is any indication of impairment. If such indication exists, the recoverable amount of the asset is determined which is the higher of its fair value less costs to sell and its value in use. An impairment loss is recognised where the carrying amount exceeds the recoverable amount.

All intangible assets are considered to have a finite useful life. If a reliable estimate of the useful life cannot be made, the useful life shall not exceed ten years. Software is amortised over a period of 3 years.

37

REAL LIFE OPTIONS

(A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 Accounting policies (continued)

2.7. Tangible Assets

Tangible fixed assets costing more than £1,000 are capitalised and valued at historical cost along with any incidental expenses of acquisition.

Depreciation is provided on all tangible fixed assets, other than freehold land, at rates calculated to write off the cost less estimated residual value on a straight line or reducing balance basis over the following ranges of expected useful economic lives:

Freehold land & buildings - 50 years straight line Leasehold improvements - 10 years straight line or the length of the lease if shorter Fixtures and fittings - 3-10 years straight line Computer equipment - 2-4 years straight line Motor vehicles - 25% reducing balance Office equipment - 3-4 years straight line

Freehold land will not be depreciated.

2.8. Accounting for Investments in Subsidiaries

Investments in subsidiaries are stated at cost less any assessed impairment in the asset.

2.9. Cash

Cash is represented by cash in hand and deposits with financial institutions repayable without penalty on notice of not more than 24 hours. Cash equivalents are highly liquid investments that mature in no more than three months from the date of acquisition and that are readily convertible to known amounts of cash with insignificant risk of change in value.

2.10. Financial Instruments

Real Life Options and its Group entities only enter into basic financial instruments transactions that result in the recognition of financial assets and liabilities like trade and other accounts receivable and payable, loans from banks and other third parties and loans to related parties.

Debt instruments that are payable or receivable within one year, typically trade payables or receivables are measured, initially and subsequently, at the undiscounted amounts of the cash or other consideration expected to be paid or received. However if the arrangements of a short-term instrument constitute a financing transaction, like the payment of a trade debt deferred beyond normal business terms or financed at a rate of interest that is not a market rate or in the case of an outright short-term loan not at market rate, the financial asset or liability is measured, initially, at the present value of the future cash flow discounted at a market rate of interest for a similar debt instrument and subsequently amortised at cost.

Financial assets that are measured at cost and amortised cost are assessed at the end of each reporting period for objective evidence of impairment. If objective evidence of impairment is found, an impairment loss is recognised in the income statement.

For financial assets measured at amortised cost, the impairment loss is measured as the difference between an asset's carrying amount and the present value of estimated cash flows discounted at the asset's original effective interest rate. If a financial asset has a variable interest rate, the discount rate for measuring any impairment loss is the current effective interest rate determined under the contract.

38

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 Accounting policies (continued)

2.10. Financial Instruments (continued)

For financial assets measured at cost less impairment, the impairment loss is measured as the difference between an asset's carrying amount and best estimate, which is an approximation of the amount that the company would receive for the asset if it were to be sold at the reporting date.

Financial assets and liabilities are offset and the net amount reported in the statement of financial position when there is an enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

2.11. Current and Deferred Taxation

The tax expense for the period comprises current and deferred tax. Tax is recognised in the statement of financial activities.

The current corporation tax charge is calculated on the basis of tax rates and laws that have been enacted or substantively enacted by the reporting date in the UK.

Deferred balances are recognised in respect of all timing differences that have originated but not reversed by the balance sheet date, except:

Deferred tax balances are not recognised in respect of permanent differences except in respect of business combinations, when deferred tax is recognised on the differences between the fair values of assets acquired and the future tax deductions available for them and the differences between the fair values of the liabilities acquired and the amount that will be assessed for tax.

Deferred tax is determined using tax rates and laws that have been enacted or substantively enacted by the reporting date.

2.12. Pension

Retirement benefits to the majority of employees are provided by the Group's defined contribution scheme. Contributions payable to the Group's pension scheme are charged to the profit and loss account in the period to which they relate.

A small, and reducing, number of employees are members of the NHS pension scheme. This is a defined benefit scheme and the assets are held separately from those of the Group. The NHS Pension scheme is an unfunded scheme and contributions are calculated so as to spread the cost of pensions over employees’ working lives in such a way that the pension cost is a substantially level percentage of current and future pensionable payroll. The contributions are determined by the Government Actuary on the basis of quinquennial valuations using a prospective benefit method. The NHS pension scheme is a multi-employer scheme.

The Group will recognise in the accounts its share of the underlying assets and liabilities of the scheme on a consistent and reasonable basis if it is possible and economical to identify its share of the cost. As it is not possible or economical to identify the Group’s share of the underlying assets and liabilities, the NHS pension scheme is treated as a defined contribution scheme and the Group’s contributions are recognised as they are paid each year.

39

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 Accounting policies (continued)

2.13. Operating Leases

Income and costs associated with operating leases are either credited or charged to the SOFA on an accruals basis in accordance with the contracts in force during the year.

The cost of the lease payments over the contracted period, after allowing for any lease incentives, will be apportioned equally over the life of the lease.

2.14. Gift Aid distribution

The payment of Gift Aid is subject to the reserves policy of the gifting entity, and the approval of the Charity.

Gift Aid is recognised on the accruals basis.

3 Judgements in applying accounting policies and key sources of estimation uncertainty

In preparing these financial statements, the directors have made the following estimations and judgements:

The Directors have reviewed the carrying value of the Group’s assets, including goodwill, to determine whether there are any indicators of impairment. Factors taken into account include the economic viability and expected future financial performance of the assets.

Tangible fixed assets are depreciated over their useful lives taking into account residual values where appropriate. The actual lives of assets and residual values are assessed on acquisition and may be revised if operating circumstances change significantly.

The Directors have made assumptions about the potential value and likelihood of success of claims against the company for unpaid wages from current and former employees.

4 Analysis of Income from Charitable Activities

All activity relates to the provision of care services in the UK.

All income is unrestricted other than restricted donations of £23k (2024 - £14k).

40

REAL LIFE OPTIONS

(A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

5 Analysis of resources expended

Support costs represent expenditure incurred in the provision of human resources, training, governance, property, finance, and administrative functions that enable the charity and its subsidiaries to operate effectively. In accordance with the Charities SORP (FRS 102), these costs are normally apportioned across activities on a reasonable and consistent basis.

Support costs have not been allocated to trading subsidiaries as the amounts attributable to these entities are considered immaterial to the consolidated financial statements. The trustees have reviewed the basis of allocation and determined that inclusion would not have a material impact on the presentation or understanding of the financial position. This approach is consistent with the Charity’s accounting policies and the principles of materiality set out in the SORP.

.

GROUP 2025

GROUP 2025
Direct costs
£'000
Trading subsidiaries expenditure
3,659
Charitable activities:
Provision of care and support
43,620
_
47,279
_
GROUP 2024
Direct costs
£'000
Trading subsidiaries expenditure
3,519
Charitable activities:
Provision of care and support
40,768
_
44,287
_
CHARITY 2025
Direct costs
£'000
Charitable activities:
Provision of care and support
43,620
_
CHARITY 2024
Direct costs
£'000
Charitable activities:
Provision of care and support
40,768
 Support
costs
£'000
-
5,987
_
5,987
_
Support
costs
£'000
-
6,281
_
6,281
_
Support
costs
£'000
5,646
_
Support
costs
£'000
5,945
 Total
£'000
3,659
49,607
_
53,266
_
Total
£'000
3,519
47,049
_
50,568
_
Total
£'000
49,266
_
Total
£'000
46,713

Total expenditure for the year for the Group was £53,266k (2024 - £50,568k) of which £23k (2024 - £10k) was restricted, £nil (2024 - £18k) was designated and £53,243k (2024 - £50,540k) was unrestricted.

41

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

5 Analysis of resources expended (continued)

Total expenditure for the year for the Charity was £49,266k (2024 - £46,713k) of which £23k (2024 - £10k) was restricted, £nil (2024 - £18k) was designated and £49,243k (2024 - £46,685k) was unrestricted.

Support costs
Provision of Care and Support:
Human resources and training costs
Governance costs
Finance and administration costs
Property costs
6
Analysis of governance costs
Analysis of governance costs
Audit fees
Other financial services including
accountancy services
Audit and non-audit services
Statutory audit of parent and
consolidated accounts
Tax services
Other services		 GROUP
2025
£'000
1,430
121
4,023
413
_
5,987
_
GROUP
2025
£'000
92
29
_
121
_
GROUP
2025
£'000
92
11
18
_
121
 2024
£'000
1,488
185
4,222
386
_
6,281
_
2024
£'000
131
54
_
185
_
2024
£'000
131
26
28
_
185
 CHARITY
2025
2024
£'000
£'000
1,430
1,488
121
185
3,682
3,886
413
386
_
_
5,646
5,945
_
_
CHARITY
2025
2024
£'000
£'000
92
131
29
54
_
_
121
185
_
_
CHARITY
2025
2024
£'000
£'000
92
131
11
26
18
28
_
_
121
185

 2024
£'000
1,488
185
3,886
386
_
5,945
_
2024
£'000
131
54
_
185

42

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

7 Net income

Net income is stated after charging:

Operating lease rentals:
- land & buildings
- equipment
Depreciation - owned assets
Loan interest
Amortisation of goodwill
Amortisation of software
Staff costs
Wages and salaries
Social security costs
Other pension costs - contributions to
defined contribution schemes		 GROUP
2025
£'000
191
649
139
38
336
3
______
GROUP
2025
£'000
41,821
3,661
838
_
46,320
 2024
£'000
750
210
132
63
337
6
__
2024
£'000
38,664
3,363
747
_____
42,774
 CHARITY
2025
£'000
185
555
138
38
-
-
_

CHARITY
2025
£'000
38,895
3,452
791
_
43,138
 2024
£'000
665
205
135
63
-
-
__
2024
£'000
35,924
3,151
702
_____
39,777
_ _ _

8 Staff costs

The figures shown above represent all staff costs for the Group and Company including operational staff costs, as shown in Note 5, together with costs relating to staff who work in support services and regional offices, which are incorporated within the support cost figures in note 5.

The number of employees whose emoluments as defined for taxation purposes amounted to over £60,000 in the year was as follows:

£60,001 - £70,000
£70,001 - £80,000
£80,001 - £90,000
£110,001-£120,000
£120,001-£130,000
£130,001-£140,000
£160,001-£170,000
£180,001-£190,000
£190,001-£200,000		 GROUP
2025
Number
4
5
1
-
-
-
1
-
1
_
12
 2024
Number
4
4
-
1
1
1
-
1
-
_
12
 CHARITY
2025
Number
4
4
1
-
-
-
1
-
1
_
11
 2024
Number
4
3
-
1
1
1
-
1
-
_
11

43

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

8 Staff costs (continued)

All employees earning more than £60,000 contributed to a personal pension scheme. The Charity contributed £43k (2024 - £40k) on their behalf.

The number of full and part-time employees, calculated on a monthly average basis, was:

Staff GROUP
2025
Number
1,949
 2024
Number
1,952
 CHARITY
2025
Number
1,722
 2024
Number
1,717

Redundancy costs of £100k (as restated 2024 - £69k) were payable of which £nil (2024 - £nil) was unpaid at the year end. This related to compensation for loss of office for 21 (2024 - 7) individuals.

9 Directors' Remuneration

Directors' emoluments
Company contributions to defined contribution pension scheme		 GROUP AND CHARITY
2025
2024
£'000
£'000
351
371
9
50
__
__
360
421

There were 2 directors in the Group's defined contribution pension scheme (2024 - 4). None of the directors accrued benefits under a defined benefit pension scheme during the year (2024 - none).

Other than the directors, there are not considered to be any other employees who are key management personnel.

Emoluments of the highest paid director were £195k (2024 - £187k). Company pension contributions of £4k (2024 - £4k) were made to a defined contribution pension scheme on their behalf.

Under the Articles of Association, the Charity is allowed to remunerate non-executive Trustees for their duties.

In the year ended 31 March 2025 and the year ended 31 March 2024, non-executive Trustees did not receive any remuneration.

Trustees are reimbursed for expenditure incurred in attending Trustee meetings or visiting the Group’s location and facilities in their roles as Trustees. In the year to 31 March 2025, costs totalling £1k (2024 - £0.6k) were reimbursed to 3 (2024 - 2) non-executive Trustees.

10 Indemnity insurance

The Charity purchases Directors and Officers Liability insurance. The cost of the premium in the year was £1k (2024 - £1k).

44

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

11 Taxation

Corporation Tax
Charge for year
Total
Deferred Tax
Origination and reversal of timing differences
Adjustments in respect of prior periods
Change to tax rates
Total tax credit for the year
Net incoming resources before other recognised gains, losses and
transfers
Profit on ordinary activities multiplied by the standard rate of corporation
tax in the UK of 25% (2024 - 25%)
Income not subject to tax
Expenses not deductible for tax purposes
Adjustments in respect of prior periods
Other differences leading to a decrease in the tax charge
Total tax credit for the year		 GROUP
2025
£'000
-
_
-
(2)
-
-
_
(2)
_
(2)
_
2,302
576
(12,791)
12,402
-
(189)
_
(2)
 2024
£'000
-
_
-
(1)
(2)
-
_
(3)
_
(3)
_
2,149
537
(12,301)
11,763
(2)
_
(3)

Factors that may affect future tax credits

There are no factors affecting future tax credits.

45

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

12 Intangible assets

Group Goodwill Software Total
£'000 £'000 £'000
Cost
At 1 April 2024 5,925 38 5,963
_ _ _
At 31 March 2025 5,925 38 5,963
_ _ _
Amortisation
At 1 April 2024 4,620 23 4,643
Amortisation in the year 336 3 339
_ _ _
At 31 March 2025 4,956 26 4,982
_ _ _
Net book value
At 31 March 2025 969 12 981
_ _ _
At 1 April 2024 1,305 15 1,320
_ _ _
Charity
Goodwill
£'000
Cost
At 1 April 2024 and 31 March 2025 474
Amortisation
At 1 April 2024 and 31 March 2025 474
_
Net book value
At 1 April 2024 and 31 March 2025 -
_

46

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

13
Tangible fixed assets
Freehold
land and
Leasehold
buildings
improvements
GROUP
£'000
£'000
Cost
At 1 April 2024
4,275
407
Additions
-
85
_
_
At 31 March 2025
4,275
492
_
_
Depreciation
At 1 April 2024
624
234
Provided during the year
60
45
_
_
At 31 March 2025
684
279
_
_
Net Book Value
At 31 March 2025
3,591
213
_
_
At 31 March 2024
3,651
173

 Fixtures
and
fittings
£'000
206
21
_
227
_
206
3
_
209
_
18
_
-
 Motor
Computer
vehicles
equipment
£'000
£'000
82
1,372
-
70
_
_
82
1,442
_
_
40
1,342
12
19
_
_
52
1,361
_
_
30
81
_
_
42
30

 Total
£'000
6,342
176
_
6,518
_
2,446
139
_
2,585
_
3,933
_
3,896

There are fixed and floating charges on freehold land and buildings.

47

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

13 Tangible fixed assets (continued)

Freehold
land and
Leasehold
Fixtures and
buildings
improvements
fittings
CHARITY
£'000
£'000
£'000
At 1 April 2024
4,275
407
235
Additions
-
85
21
_
_
_
At 31 March 2025
4,275
492
256
_
_
_
Depreciation
At 1 April 2024
624
234
231
Provided during the year
60
44
7
_
_
_
At 31 March 2025
684
278
238
_
_
_
Net book value
At 31 March 2025
3,591
214
18
_
_
_
At 31 March 2024
3,651
173
4


 Motor
vehicles
Computer
£'000
£'000
82
1,324
-
70
_
_
82
1,394
_
_
40
1,300
10
17
_
_
50
1,317
_
_
32
77
_
_
42
24

 Total
£'000
6,323
176
_
6,499
_
2,429
138
_
2,567
_
3,932
_
3,894

There are fixed and floating charges on freehold land and buildings.

48

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

14 Investments

Cost and net book value as at 1 April 2024 Cost and net book value as at 31 March 2025

CHARITY CHARITY
2025 2024
£'000 £'000
4,919 4,919
_ _
4,919 4,919
_ _

Impairment reviews have been conducted for the following subsidiaries: Montana Home Care Ltd, 1st Home Care Ltd, and Affinity Homecare Shrewsbury Limited. These reviews were carried out in accordance with the principles outlined in Section 27 of FRS 102. Based on the assessments performed, no indicators of impairment were identified. Consequently, the investments in these entities continue to be held at cost.

Subsidiary Control % Co. Number Registered Office
1st Home Care Ltd 100 SC272838 Suite 1, Ground Floor Academy House,
1346 Shettleston Road, Glasgow, G32
9AT
Orchard Care Services Limited 100 05767436 David Wandless House, A1 Business
Park, Knottingley Road, Knottingley,
WF11 0BU
Lowland Care Services Limited 100 SC236443 Suite 1, Ground Floor Academy House,
1346 Shettleston Road, Glasgow, G32
9AT
Alpha Homecare (Scotland) Limited 100 SC263919 Suite 1, Ground Floor Academy House,
1346 Shettleston Road, Glasgow, G32
9AT
RLO Orchard Care Limited 100 08164674 David Wandless House, A1 Business
Park, Knottingley Road, Knottingley,
WF11 0BU
Senior Service (Edinburgh) Limited* 100 SC312050 Suite 1, Ground Floor Academy House,
1346 Shettleston Road, Glasgow, G32
9AT
Montana Home Care Ltd. 100 SC267110 88 Grahams Road, Falkirk, Stirlingshire,
FK2 7DL
Affinity Homecare Shrewsbury 100 09508514 Suite D, Global House Sitka Drive,
Limited Shrewsbury Business Park, Shrewsbury,
SY2 6LG

All subsidiaries are involved in the provision of care services.

Subsidiary Real Life Options (Cymru) Limited (company no. 08165205) was dissolved on 1 October 2024.

Of the above named subsidiaries, only Affinity Homecare Shrewsbury Limited, 1st Home Care Ltd and Montana Home Care Ltd are considered to be material to the operations of the Group.

49

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

14 Investments (continued)

The following subsidiary Companies were incorporated during a previous financial year but were dormant. Each Company has 2 shares with an aggregate nominal values of £2.

They have been excluded from consolidation by virtue of s394A of Companies Act 2006.

Subsidiary Control
%		 Co. Number Registered Office
Real Life Options West Yorkshire 100 13082099 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Warwickshire 100 13082242 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Tyne & Wear 100 13082119 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Staffordshire 100 13082096 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Derbyshire 100 13082113 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options County Durham 100 13082447 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Cheshire Limited^ 100 13082164 David Wandless House A1 Business
park Knottingley Road Knottingley
WF11 0BU
Real Life Options Angus Limited^ 100 13082200 David Wandless House A1 Business
park Knottingley Road Knottingley
WF11 0BU
Real Life Options Aberdeenshire 100 13082153 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Enterprise 100 13071404 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Innovation 100 13055357 David Wandless House A1 Business
Limited^ park Knottingley Road Knottingley
WF11 0BU
Real Life Options Services Limited 100 13055350 David Wandless House A1 Business
park Knottingley Road Knottingley
WF11 0BU

^ Denotes that the company was dissolved in the year on 1 October 2024.

50

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

14 Investments (continued)

The income and expenditure for the year ended 31 March 2025 was as follows:-

1st Home Care 1st Home Care Montana Home Care Affinity Home Care Affinity Home Care
Year ended Year ended Year ended Year ended Year ended Year ended
31 March 31 March 31 March 31 March 31 March 31 March
2025 2024 2025 2024 2025 2024
£'000 £'000 £'000 £'000 £'000 £'000
Turnover 2,706 3,006 930 442 766 595
Cost of sales (2,005) (2,262) (615) (344) - -
_ _ _ _ _ _
Gross profit 701 744 315 98 766 595
Administrative
expenses (263) (330) (141) (116) (630) (467)
_ _ _ _ _ _
Operating profit 438 414 174 (18) 136 128
Interest receivable
and similar income - - (4) - - -
_ _ _ _ _ _
Profit on ordinary
activities before tax 438 414 170 (18) 136 128
Taxation - 3 1 - - -
_ _ _ _ _ _
Profit after tax 438 417 171 (18) 136 128
_ _ _ _ _ _
The aggregate of the assets liabilities and funds was:
As at As at As at As at As at As at
2025 2024 2025 2024 2025 2024
£'000 £'000 £'000 £'000 £'000 £'000
Assets 1,948 1,886 246 39 257 235
Liabilities (210) (188) (81) (44) (48) (35)
_ _ _ _ _ _
Reserves 1,738 1,698 165 (5) 209 200
_ _ _ _ _ _

51

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

15 Debtors: amounts due within one year

Trade debtors
Amounts due from subsidiary
undertakings
Other debtors
Prepayments and accrued income
Deferred tax asset
Total		 GROUP
2025
£'000
4,058
-
69
1,167
2
_
5,296
 2024
£'000
3,311
-
58
1,511
1
_
4,881
 CHARITY
2025
£'000
3,727
913
66
1,069
-
_
5,775
 2024
£'000
3,019
960
58
1,099
-
_
5,136

The impairment recognised in the Group's Statement of Financial Activities for the period in respect of bad and doubtful trade debtors was a credit reversal to the provision of £7k (2024 - £655k). The impairment recognised in the Charity's Statement of Financial Activities for the period in respect of bad and doubtful trade debtors was a credit reversal to the provision of £26k (2024 - loss of £655k).

In 2024, an arm’s length loan agreement was created between Real Life Options, the parent, and Montana Home Care Ltd. The loan balance at 31 March 2025 was £52k (2024 - £27k) with an interest rate of 8%. All other amounts due from subsidiary undertakings are interest free and due on demand.

16 Creditors: amounts falling due within one year

Bank loans and overdrafts
Trade creditors
Other taxes and social security
Accruals and deferred income
Other creditors
Amounts due to subsidiary
undertakings		 GROUP
2025
£'000
135
591
718
711
2,350
-
_
4,505
 2024
£'000
253
555
699
704
1,900
-
_
4,111
 CHARITY
2025
£'000
135
581
683
620
2,436
77
_
4,532
 2024
£'000
253
541
664
612
1,985
877
_
4,932

Amounts due to subsidiary undertakings are interest free and due on demand.

For a number of service users, the Charity is an appointee for the purposes of benefit claims with the Department for Work and Pensions. The Charity claims benefits on behalf of the service users and manages bank accounts opened specifically for this purpose on behalf of the claimant. In addition, the Charity works with service users in supported living by managing shared resources in bank accounts. The total amount of money controlled by the company under these arrangements is £1,985k (2024 - £2,215k). These are not included within the funds of the Group.

52

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

17 Deferred income

Balance at 1 April
Amount released to income
Amount deferred in the period
Balance at 31 March		 GROUP
2025
£'000
402
(392)
347
_
357
 2024
£'000
703
(703)
402
_
402
 CHARITY
2025
£'000
401
(391)
347
_
357
 2024
£'000
704
(704)
401
_
401

Deferred income relates to the provision of care services invoiced in advance.

18 Creditors : amounts falling due in more than one year

Bank loans
Bank loans
Repayments fall due as follows:
Within one year
In the second to fifth year inclusive
After 5 years
Total loans and overdrafts		 GROUP
2025
£'000
279
_
GROUP
2025
£'000
135
204
75
_
414
 2024
£'000
439
_
2024
£'000
253
235
204
_
692
 CHARITY
2025
£'000
279
_
CHARITY
2025
£'000
135
204
75
_
414
 2024
£'000
439
_
2024
£'000
253
235
204
_
692

19 Bank loans

The bank loans are secured by charges over the Group’s properties and are repayable at varying rates of interest, varying between base rate +2.2% and base rate +2.5%.

20 Financial instruments

Financial assets
Financial assets that are debt instruments measured at amortised cost
Financial liabilities
Financial liabilities measured at amortised cost		 GROUP
2025
2024
£'000
£'000
12,663
9,499
_
_
3,709
3,449

Financial assets measured at amortised cost comprise cash, trade and other debtors and accrued income.

Financial liabilities measured at amortised cost comprise bank loans, trade and other creditors and accruals.

53

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

21 Deferred taxation

----- Start of picture text -----
|||||| |---|---|---|---|---| |GROUP| |2025|2024| |£'000|£'000| |At 1 April 2024|(2)|(5)| |Charged in the year|-|3| |_|_| |At 31 March 2025|(2)|(2)| |_|_| |The deferred taxation creditor is made up as follows:| |GROUP| |2025|2024| |£'000|£'000| |Short term timing differences|(2)|(2)| |_|_| |Other financial commitments| |At 31 March 2025, the Group had commitments under non-cancellable operating leases as follows:| |GROUP|GROUP| |Land and Buildings|Equipment| |2025|2024|2025|2024| |£'000|£'000|£'000|£'000| |Expiry date:| |Within one year|824|963|65|66| |Between two and five years|1,493|1,584|142|116| |In more than 5 years|460|798|6|26| |_|_|_|_| |2,777|3,345|213|208| |_|_|_|_| |CHARITY|CHARITY| |Land and Buildings|Equipment| |2025|2024|2025|2024| |£'000|£'000|£'000|£'000| |Expiry date:| |Within one year|776|924|65|66| |Between two and five years|1,450|1,538|142|116| |In more than 5 years|460|798|6|26| |_|_|_|_| |2,686|3,260|213|208| |_|_|_|_|

----- End of picture text -----

22 Other financial commitments

54

REAL LIFE OPTIONS

(A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

23 Pension scheme obligations - Defined Contribution Schemes

Past and present employees are covered by the provisions of the two NHS pension schemes. Details of the benefits payable and rules of the Schemes can be found on the NHS Pensions website at www.nhsbsa.nhs.uk/pensions.

These schemes are unfunded, defined benefit schemes that cover NHS employers, General Practices and other bodies allowed under the direction of the Secretary of State in England and Wales. The schemes are not designed to be run in a way that would enable NHS bodies to identify their share of the underlying scheme assets and liabilities.

Therefore, the schemes are accounted for as though they were defined contribution schemes: the cost to the clinical commissioning Group of participating in a scheme is taken as equal to the contributions payable to the scheme for the accounting period.

The schemes are subject to a full actuarial valuation every four years and an accounting valuation every year.

a) Accounting valuation

A valuation of scheme liability is carried out annually by the scheme actuary (currently the Government Actuary’s Department) as at the end of the reporting period. This utilises an actuarial assessment for the previous accounting period in conjunction with updated membership and financial data for the current reporting period, and is accepted as providing suitably robust figures for financial reporting purposes. The valuation of the scheme liability as at 31 March 2025, is based on valuation data as 31 March 2024, updated to 31 March 2025 with summary global member and accounting data. In undertaking this actuarial assessment, the methodology prescribed in IAS 19, relevant FReM interpretations, and the discount rate prescribed by HM Treasury have also been used.

The latest assessment of the liabilities of the scheme is contained in the report of the scheme actuary, which forms part of the annual NHS Pension Scheme Accounts. These accounts can be viewed on the NHS Pensions website and are published annually. Copies can also be obtained from The Stationery Office.

b) Full actuarial (funding) valuation

The purpose of this valuation is to assess the level of liability in respect of the benefits due under the schemes (taking into account recent demographic experience), and to recommend contribution rates payable by employees and employers.

The last published actuarial valuation undertaken for the NHS Pension Scheme was completed for the year ending 31 March 2016. The Scheme Regulations allow for the level of contribution rates to be changed by the Secretary of State for Health, with the consent of HM Treasury, and consideration of the advice of the Scheme Actuary and employee and employer representatives as deemed appropriate.

The next actuarial valuation was due to take place with an effective date of 31 March 2020, however the COVID pandemic meant this was not possible. The direction assumptions are published by HM Treasury which are used to complete the valuation calculations, from which the final valuation report can be signed off by the scheme actuary. This will consider the cost of the Scheme relative to the employer cost cap. There are provisions in the Public Service Pension Act 2013 to adjust member benefits or contribution rates if the cost of the Scheme changes by more than 2% of pay. Subject to this ‘employer cost cap’ assessment, any required revisions to member benefits or contribution rates will be determined by the Secretary of State for Health after consultation with the relevant stakeholders.

For 2024/25, employers’ contributions of £34k (2023/24 - £33k) were payable to the NHS Pension Scheme at the rate of 14.38% of pensionable pay. The scheme’s actuary reviews employer contributions, usually every four years and now based on HMT Valuation Directions, following a full scheme valuation. The latest review used data from 31 March 2016.

55

REAL LIFE OPTIONS

(A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

24 Related party transactions

During the year, there were no sales or direct purchases between Group companies (see note 14). Recharges between Group companies have been made for expenses and other costs on behalf of related parties:

Cost incurred by On behalf of 2025 2024
£'000 £'000
Real Life Options 1st Home Care Ltd 71 97
Real Life Options Affinity Homecare Shrewsbury Limited 10 8
Real Life Options Montana Home Care Ltd 12 45
Montana Home Care Ltd Real Life Options 1 -
1st Home Care Ltd Real Life Options - 1

The intercompany debtor/(creditor) at year end comprised:

The intercompany debtor/(creditor) at year end comprised:
2025 2024
£'000 £'000
1st Home Care Ltd (4) 680
Affinity Homecare Shrewsbury Limited (1) 122
Montana Home Care Ltd (58) (37)
Alpha Homecare (Scotland) Limited (22) (32)
Senior Service (Edinburgh) Limited (92) (102)
Real Life Options (Cymru) Limited (216) (270)
Lowland Care Services Limited 77 75
RLO Orchard Care Limited (441) (441)
Orchard Care Services Limited (79) (79)

During the year, Real Life Options purchased services and assets amounting to £10k (2024 - £7k) from Enable Unity CIC, a company in which resigned Director D I Sargent is a Trustee. These services and assets were purchased on an arm’s length basis. Real Life Options had no amounts outstanding to or due from Enable Unity CIC at the 31 March 2025 (2024 - £nil).

Transactions with Trustees are detailed in note 9.

25 Analysis of cash and cash equivalents

Short term deposits held GROUP
2025
£'000
7,676
 2024
£'000
5,251
 CHARITY
2025
£'000
5,819
 2024
£'000
4,630

All cash at bank is held in deposit accounts and is immediately liquid. The Group holds no investments other than the shareholding of subsidiaries.

26 Analysis of net debt

At 1 April
2024
Cash flows
£'000
£'000
Short term deposits held
5,251
2,425
Bank loans
(692)
316
_
_
4,559
2,741

 Interest
At 31 March
2025
£'000
£'000
-
7,676
(38)
(414)
_
_
(38)
7,262

56

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

27 Funds

Group
Restricted funds
Services fund
Total restricted funds
Unrestricted funds
Designated
General fund
Total unrestricted
funds
Total funds
Charity
Restricted funds
Services fund
Total restricted funds
Unrestricted funds
Designated fund
General fund
Total unrestricted
funds
Total funds		 At
1 April
2024
£'000
65
_
65
_
177
10,554
_
10,731
_
10,796
_
At
1 April
2024
£'000
65
_
65
_
177
12,966
_
13,143
_
13,208
 Gains,
At
Losses
31 March
Income
Expenditure
and Tax
2025
£'000
£'000
£'000
£'000
23
(23)
-
65
_
_
_
_
23
(23)
-
65
_
_
_
_
-
-
-
177
55,545
(53,243)
2
12,858
_
_
_
_
55,545
(53,243)
2
13,035
_
_
_
_
55,568
(53,266)
2
13,100
_
_
_
_
At
Gains and
31 March
Income
Expenditure
Losses
2025
£'000
£'000
£'000
£'000
23
(23)
-
65
_
_
_
_
23
(23)
-
65
_
_
_
_
-
-
-
177
51,669
(49,243)
-
15,392
_
_
_
_
51,669
(49,243)
-
15,569
_
_
_
_
51,692
(49,266)
-
15,634

An amount of £177k (2024 - £177k) has been designated from unrestricted reserves to fund strategic initiatives, including the ongoing development of the senior leadership team and the expansion of regional hubs nationwide, aimed at enhancing organisational capacity and local impact.

Restricted funds are donations or income received for specific services or purposes, which are legally or contractually ring-fenced. These funds must be used solely for the projects or activities for which they were originally collected, ensuring compliance with donor intent and regulatory requirements.

57

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

27 Funds (continued)

Group
Restricted funds
Services fund
Total restricted funds
Unrestricted funds
Designated
General fund
Total unrestricted
funds
Total funds
Charity
Restricted funds
Services fund
Total restricted funds
Unrestricted funds
Designated fund
General fund
Total unrestricted
funds
Total funds		 At
1 April
2023
£'000
61
_
61
_
195
8,388
_
8,583
_
8,644
_
At
1 April
2023
£'000
61
_
61
_
195
10,782
_
10,977
_
11,038
 Gains,
At
Losses
31 March
Income
Expenditure
and Tax
2024
£'000
£'000
£'000
£'000
14
(10)
-
65
_
_
_
_
14
(10)
-
65
_
_
_
_
-
(18)
-
177
52,703
(50,540)
3
10,554
_
_
_
_
52,703
(50,558)
3
10,731
_
_
_
_
52,717
(50,568)
3
10,796
_
_
_
_
At
Gains and
31 March
Income
Expenditure
Losses
2024
£'000
£'000
£'000
£'000
14
(10)
-
65
_
_
_
_
14
(10)
-
65
_
_
_
_
-
(18)
-
177
48,869
(46,685)
-
12,966
_
_
_
_
48,869
(46,703)
-
13,143
_
_
_
_
48,883
(46,713)
-
13,208

58

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

28 Analysis of net assets

Group – current year

----- Start of picture text -----
|||||| |---|---|---|---|---| |Designated|Restricted| |General fund|fund|fund|Total funds| |£000|£000|£000|£000| |Intangible assets|981|-|-|981| |Tangible assets|3,933|-|-|3,933| |Current assets|12,730|177|65|12,972| |Current liabilities|(4,505)|-|-|(4,505)| |Non-current liabilities and provisions|(281)|-|-|(281)| |_|_|_|_| |12,858|177|65|13,100| |_|_|_|_| |Group – prior year| |Designated|Restricted| |General fund|fund|fund|Total funds| |£000|£000|£000|£000| |Intangible assets|1,320|-|-|1,320| |Tangible assets|3,896|-|-|3,896| |Current assets|9,890|177|65|10,132| |Current liabilities|(4,111)|-|-|(4,111)| |Non-current liabilities|(441)|-|-|(441)| |_|_|_|_| |10,554|177|65|10,796| |_|_|_|_| |Charity – current year| |Designated|Restricted| |General fund|fund|fund|Total funds| |£000|£000|£000|£000| |Tangible assets|3,932|-|-|3,932| |Investments in subsidiaries|4,919|-|-|4,919| |Current assets|11,352|177|65|11,594| |Current liabilities|(4,532)|-|-|(4,532)| |Non-current liabilities|(279)|-|-|(279)| |_|_|_|_| |15,392|177|65|15,634| |_|_|__ _|____|

----- End of picture text -----

59

REAL LIFE OPTIONS (A company limited by guarantee)

NOTES FORMING PART OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

28 Analysis of net assets (continued)

Charity – prior year

----- Start of picture text -----
|||||| |---|---|---|---|---| |Designated|Restricted| |General fund|fund|fund|Total funds| |£000|£000|£000|£000| |Tangible assets|3,894|-|-|3,894| |Investments in subsidiaries|4,919|-|-|4,919| |Current assets|9,524|177|65|9,766| |Current liabilities|(4,932)|-|-|(4,932)| |Non-current liabilities|(439)|-|-|(439)| |_|_|_|_| |12,966|177|65|13,208| |_|_|_|_|

----- End of picture text -----

29 Capital commitments

The company has the following capital expenditure contracted for at the year end:

----- Start of picture text -----
|||| |---|---|---| |GROUP & COMPANY| |2025|2024| |£'000|£'000| |Expenditure contracted for but not included in liabilities|-|13| |_|_|

----- End of picture text -----

60