why
we hear you
Cancer
Counselling
Trustees, annual
report and accounts
2022/23
We Hear You Is a Chariloble Incorporated Ofganisation (Clo}
Registered Charity No. 1156001

22
23
Contents
Trustees, annual report and accounts
Reference and admlnlstratlve detalls
Governance and organisational management
Achlevements and performance overvlew
Statement of trustees, responslbllltles
Independent Examlner's report
statement of flnanclal actlvltles
10
Balance sheet
13
Notes lo flnanclal stalements
15

Annual report and accounts
The Board of Trustees present their annual report and the
Independent Examination by a qualified accountant of the
charity for the year ended 31 st March 2023
Governing document
We Hear You is a charitable incorporated organisation {CIO) adopted on
I st April 2014, amended by a special resolution of its members on 22nd
January 2015. The charity is governed by its CIO constitution.
Independent Examlner
Josh Kingston, Bsc., ACA
Burton Sweet Limited
The Clock Tower
5 Farteigh Court
Old Weston Road
Flax Bourton
Bristol BS48 1 UR
Bank
CAF Bank Limited
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ
Alms, objectives and actlvities
We Hear You works across Somerset, Bath and North East Somerset, Swindon and
Wiltshire, providing emotional support to patients, families, friends and carers who
hove been affected or bereaved by cancer or any other life-threatening
condition.
The objective of the charity is for the public benefit by provision of support
through solo and joint counselling, mindfulness, art and drama therapy, nature
connection therapy, social groups and signposting, We Hear You provide this
support to individuals who have been affected personally or by association by
cancer and other life-threatening conditions.
All We Hear You's qualified counsellors are professionally trained, experienced
and adhere to the British Association of Counselling and Psychotherapy IBACPI or
alternative professional body. Our two trainee counsellors are student members,
working towards full membership.
As an organisational member of BACP, WHY is bound by its Ethical Framework for
the Counselling Professions120181.

Reference and administrative details
Charity name:
We Hear You (WHY)
Charity no:
1156001
Registered address:
14-15 North Parade
Frome
BAII IAU
Board of Trustees
I st Aprll 2022 to 31 st March 2023
Anne Montague - Chair
Woyne de Leeuw- Vice Choir
Rachel Notley - Treasurer
Cara Burr
Tony de Jaeger
Dr Dorothy Goddard
Dr Joachim Ryan
Te550 Warry
Board of Trustees
October 2023
Anne Montague- Chair
Woyne de Leeuw - Vice Choir
Rachel Notley - Treosurer
Cara Burr
Tony De Jaeger
Darren Irwin
Ben Price
Tessa Warry
Appointment and training of Trustees
The members of the charity are the members of the Board of Trustees and their number must
be not fewer than three and not more than twelve. The number of four-year consecutive
terms of office that a member may serve connot exceed three, thereby limiting continuous
membership to an aggregate of twelve years. This maximum term wos amended from two
consecutive terms in May 2022.
The appointment or election of trustees is determined by the Board of Trustees through open
advertisement and interview.
The Board seeks wide representation from the charity's many stakeholders and to cover the
moin areas of required expertise. A ski1Ss audit is undertaken annually to ensure that a diverse
skill set 15 met. As of 2022123. the Board also conduct5 an annual diversity audit, with the aim of
ensuring a Board that is representative of the communities we serve. In the event of particulor
skills being lost due to retirement or new skills required. individuals are approached to offer
themselves for election to the Board.
New trustees receive an induction from existing trustees and senior member5 of staff. Trustees
are provided with a trustee information pack incorporating statutory information along with
governance. management policie5 and procedures.

Governance and organisational management
The Board of Trustees met six times during the year ending on 31 st March 2023, where they
determined and approved the strategy and budget and reviewed the charity's performance.
Trustees have delegoted the day-to-day management of We Hear You to the Chief Executive
Officer who, with support from the team. is responsible for delivering the approved strategy.
Publlc beneflt
The Board of Trustees confirm they have had regard to the Charity Commission's guidance on
public benefit ond hove complied with their duty under section 4 of the Charities Act 2011
when reviewing the charity'5 aims and objective5.' and in implementing current and planning
future activities.
The Charities Act 2011 sets out 13 different aims which are recognised as charitable purposes,
and We Hear You meets two of those aims, in particulor, the advancement of health and the
relief of those in need by ill heolth or disability. We have referred to the guidance contoined in
the Charity Commission's general guidance on public benefit when reviewing our aims ond
objective5. In porticular, oll of the services provided to patients. families and corers are free of
charge, and available to all members of the public in the area served by We Hear You and
who mee* the referral criteria.
Rlsk management
The Board of Trustees have considered the major risks to which the charity is exposed ond have
established procedures including a risk register to identify, mitigate and manage those risks. All
risks are reviewed regularly at trustee meetings. with regular training for staff and annual
updates to policies and procedures. Risks are broken down into areas of activity: major risks are
listed below:
Operallonal
WHY has a small leam and due to circumstances outside anyone's control, we have operated
without o key stoff member for on extended period, who manoged much of the charity's day-
to-day financial operations. This led to significant pressure on our treasurer, both in terms of
time and an increase in hands-on, rather thon supervisory, activity. There has also been added
pressure on other members of WHY staff, who have been covering additional financial tasks.
Across the third sector, in part due to changes to working life in the UK after Covid, the
recruitment and relention of high-quality staff is difficult. and this is considered a live and
significant risk to the charity. As always. WHY aims to provide a positive workplace and to invest
irn staff development and training, valuing and nurturing our team.
Financial
Following an extended period of growth in recent years, and a high level of success Wlth
securing grant funding in 2020121, we have experienced a Significant reduction in the income
from grants in 2022123. There has also been an impact from the UK cost of living crisis on our
community fundraising, although we continue to enjoy a high level of support from and
interaction with the community closest to our HQ in Frome.

Risk management (cont.)
Flnanclal (cont.)
The relative success of community fundraising is not sufficient to fill the gap in income from
grants, and the trustees have identified both factors as a risk to WHY'S cashflow and the
maintenonce of our reseNes.
In order to ensure WHY'S future viability and keep financial reserves within the parameters of our
reserves policy. we have explored new avenues for sustainable income generation during
2022123 Isee p91. We secuied funding to work with Kevin Davey of charity & social enterprise
consultancy Eastside People. and have been fortunate to have the support of Claire Dooley.
one of our charity ambassadors. who has offered us her business-to-business experience and
Our reserves as at 31 March 2023 were £128,76212022: £210.9441 are comprised of £36,5CK) of
restricted funds and general funds of £92,262. The reserves policy at WHY allows for the event of
a reduction in funding and the opportunity to fund work that meets our aims if no grant funding
can be found. As port of our reserves policy, all monies including restricted grants and
donations received are ring fenced. kept secure and our net current assets £175.61312022:
£264,004) reflects the reserve policy and the receipt in odvonce of funds to allow us to continue
projects into the next financial year. The reserves policy is reviewed annually. as part of an
ongoing business planning and budget approval process. The level of reserves is within the
Trustees recommended ronge of a minimum of £1 l 0,000 and a moximum of £230,0W.
We have robust procedures in place for the authorisation of all financial transactions, and
regularly review expenditure to provide up-to-date and relevant information. maintain control
and mitigate fraud.
Regulatory
The WHY group is bound to comply with the legislation and regulations relevant to its activities
and funding sources. The board has considered the risk of inadvertent non-compliance to
WHY'S reputation and any ottendant financial penalty. To mitigate the risk. WHY maintains
membership of relevant national alliance bodies, such as NCVO. follows Charity Commission
updates and implements a reviews and renewals procedure to ensure the group meets its
regulotory responsibilities ond mointoins sufficient insurance.
WHY'5 serious incident reporting policy and whistleblowing policy ensure accountability across
the whole team.
Governance
WHY'S board has considered the risk of poor governance and conflicts of interest on the WHY
group. Robust protocols are in place for the disclosure of conflicts of interest by board
members. along with a code of conduct for all trustees. The trustee selection and induction
process aims to ensure a broad and useful set of skills and knowledge on the board of trustees.
as well as a diverslty of background.
Trustees review all of WHY'S policies and procedures annually and work closely with the CEO on
the organisational strategy and business planning. Through these robust processes. the board is
able to operate effectively in helping WHY stay true to its mission and vision and set relevant
objectives to implement them.

Achievements and performance overview
Our service in 2022/23
Patients 33Y.
Non-patients 327.
Bereaved 357.
omerset 567.
641 *
BANES 247.
total referrals
wiitshlre 207.
490
151
Average Improvement In wellbelng. as measured by the
CORE Outcome Measure tool:
adults
chlldren gnd
yovng people
Adults 42Y. Chlldren and YP 447.
Demand for our services, and an increase in waiting times to more than four months meant
thot. for the first time in WHY'S history, we were forced to close our woiting list for new referrols,
from late July to early September 2022. We believe that we are continuing to see the post-
pandemic impact that cancer patients and their families are feeling and in many instances the
work is more complex that it has been in previous years.
We worked hard during the waiting list closure to redeploy resources in areas of greatest need
and released funding to increose overall counselling sessions. The team worked incredibly hard
to get our waiting list back under control so that our clients were not waiting too long to starl
their counselling and we were successful in bringing waiting times back within our designated
acceptable range of to four months.
The autumn and winter months saw us opening new clinics in Wiltshire in Devizes and Salisbury,
and a new Macmillan-funded clinic in Swindon, via Bath and North East Somerset, Swindon and
Wiltshire Integrated Commissioning Board.
In January 2023, we welcomed two student counsellors to WHY for the first time. This serves a
duol purpose,, the provision of high-quolity training placements for the next generotion of
counsellors and psychotherapists. and extending the reach of the service5 that we provide in
Frome at a reduced cost to the organisation. Susannah and Tamara are both approaching the
end of training and come to WHY with significant experience. They are supervised and
managed by members of our employed counselling team.
Fundralslng
The current financial landscape is as challenging for individuals as it is for charities. Therefore, it
is more important than ever that we provide free timely. specialist support for people affected
or bereaved by cancer and life-threatening conditions, so that financial considerations don't
prevent people accessing the help they need.
Community fundraising recovered well in 2022123, as we hoped it would. with a return to more
face-to-foce ever)ts and growing confidence in a 'new normol,. We're grateful for the hard
work, ingenuity and enthusiasm of the communities we support.

Fundraising {cont.)
Highlights included a new Guinness world record for a half marathon run in a beekeeper'5 Sult.
visor and wellies, another successful Frome Festivol pop-up cafe and four'Breakfast with
Santa, events where guests enjoyed brunch and stortyime with Father Christmas.
The high demand for our free services. coupled with a very challenging funding landscape
acr055 the UK. ond the rapid growth of We Hear You in the10st five years, have led us to
explore new ovenues of income generation, which we hope will bear fruit in the next financial
year.
We know that many businesses already budget for and pay for services that we are naturally
well placed to provide. We're p051tioning ourselves as a trusted service provider for training.
supervision and consultancy with our WHYinwork package of support for businesses whose
staff are impacted by cancer.
WHYlnwork and the WHY gollery
WHY have run a linked non-profit company. the WHY gallery. since 2016. The gallery
showc05es the work of locals ortists ond moker5. running ort foirs and exhibitions throughout
the year. Like a commercial gallery, this activity attracts commission,. unlike o commercial
gallery. this commission is donated to the charity each year. Applying the same non-profit
business model os the WHY gallery to ore05 closer to our choritoble octivily creates
opportunities for WHY to use existing knowledge and skills to generate income.
Our WHYinwork package launched in November 2020. and we have dedicated time and
energy this finonciol yeor to extending both its uptake and scope. Incorporoting olmost 30
years of personal testimony from our clients. we provide a suite of services for employers
whose staff members are affected by a life-threatening diagnosis:
Training sessions cover legol obligalions, best practice and actionoble examples of the
reasonable adjustments that employers can make to core for their staff.
Bespoke consultancy service5 to employers help them adapt and meet their obligotions.
Clinical supervision provides stoff working closely with WHY'S client group an opportunity to
talk through the difficulties and emotional burden of their caring roses, preventing burnout
and promoting wellbeing
Team away days, using our WHYoutdoors nature connection courses as a blueprint,
promote resilience and understanding between groups of employees.
Charlty partners
We were delighted to welcome new corporote partners on board in 2022123. including
solicitors Thatcher ond Hallam Solicitor5 ond Forrester Sylvester Mackett.

statement of trustees, responsibilities
The trustees are responsible for preparing the Trustees, Report and the financial
statements in accordance with applicable law and United Kingdom Accounting
Standards including Financial Reporting Standard 102: The Financial Reporting
standard applicable in the UK and Republic of Ireland Iunited Kingdom Generally
Accepted Accounting Practice).
The law applicable to charities in England & Wales requires the trustees to prepare
financial statements for each financial year which give o true and fair view of the
state of affairs of the charity and of the income and expenditure of the charity for
that period. In preparing these financial statements. the trustees are required to:
select suitable accounting policies and then apply them consistently;
observe the methods and principles in the Charities SORP;
make judgments and accounting estimates that are reasonable and prudent;
state whether applicable UK Accounting Standards have been followed, subject
to any material departures disclosed and explained in the financial statements;
and
prepare the financial statements on the going concern basis unless it is
inappropriate to presume that the chority will continue in business.
The trustees are responsible for keeping sufficient accounting records that disclose
with reasonable accuracy at any time the financial position of the charity and
enable them to ensure that the financial stotements comply with the Charities Act
2011 , the Charity (Accounts and Reports) Regulations 2008 and the provisions of the
trust deed/constitution. They are also responsible for safeguarding the assets of the
charity and hence for taking reasonable steps for the prevention and detection of
fraud and other irregularities.
Signed:
Rachel Notley, Treasurer
2nd November 2023

Independent Examiner's report
I report to the trustees on my examination of the accounts of We Hear You (the Charity) for
the year ended 31 March 2023.
Responslbllltles and basls of report
As the charity trustees of the Charity you are responsible for the preparation of the
accounts in accordance with the requirements of the Charities Act 2011 I'the Act'l.
report in respect of my examination of the Charity's occounts carried out under section
145 of the 2011 Act and in carrying out my examination I have followed all the applicable
Directions given by the Charity Commission under section 145151 Ibl of the Act.
Independent examlner's statement
Since the Chority's gross income exceeded £250,000 your examiner must be a member of o
body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the
examination because l om a member of the Institute of Chartered Accountants in England
ond Wales, which is one of the listed bodies.
have completed my examination. I confirm thot no material matters have come to my
ottention in connection with the exominotion giving me cause to believe thot in any
moteriol respect:
l . occounting records were not kept in respect of the Charity as required by section 130 of
the Act., or
2. the accounts do not accord with those records,. or
3. the accounts do not comply with the applicable requirements concerning the form and
content of accounts set out in the Chorities (Accounts ond Reports) Regulations 2008 other
than any requirement that the accounts give o 'true and fair view which is not a matter
considered as part of on independent examination.
I have no concerns and have come across no other matters in connection with the
examination to which attention should be drawn in this report in order to enable a proper
understanding of the account5 to be reached.
ogkkn LLI
Joshua Kingston Bsc ACA
Burton Sweet Limited, Chartered Accountant5
The Clock Tower
5 Farleigh Court
Old Weston Road
Flax Bourton
Bristol BS48 1 UR
2nd November 2023
10

WE HEAR YOU
CONSOLIOATED STATEIAENT OF FINANCIAL ACTIVITIES
(Includlng Income & Exp•ndlturg Account)
YEAR ENDED 31 MARCH 2(123
Unr•strf¢t•d Unr•strlct•d
G•n•r•l D•Algnat•d
Funds
Fundi
Tol*l
Fund
202J
Tol•l
Funds
2022
R••tri¢tsd
Fund•
Not•
knc¢Jm• from:
Oonèlh)ns. gihnls and k9aCi••
¢harit8bl• •ctivit￿l
Oth•1 trAdin9 •￿1v￿
Inve51mentS
198.013
40.665
146.135
4.212
18J.0gB
379.911
40.865
146.135
4.212
323.407
34.507
B8,759
2.896
Tot•1 Incom•
387.025
183.898
570.923
449.569
Exp•nd*ur• on:
R•isity funds
Charitable ac1￿111•*
241,847
191.117
26S
189,773
242.112
410,992
166,314
366,812
30,102
To¢•1 •XP•bxlltur•
432.981
30,102
1￿.038
653.104
$33,126
N•t Ineom•ll•Mp•ndltuMI
146.•391
IXI.1021
16.140
182,1811
8J,5571
Ti•Tr•fvi• b•hw•n fund*
IJ
N•t m0￿mOnt In lundi b•lty• l•x•Won
145.9391
130.1021
18,14¢1
183.8Sn
Tot•1 fund* at 1 Aprll 2022
23
138.201
30.102
42,640
210.943
294,JC4)
T¢)l*l •131 M•i¢li 2023
23
92,262
36.600
128.762
210.943
Th• gr￿p h•• ffto r•¢o9niwd 94lhi or plh•i Ih•n th• r•lL4￿ lh• y••1 •• s•1 out •bov•.
Th• not•s on p•g•$ 15to 2> form p•rt ol thM• fln•n¢W •¢•t•m•nt•
S•• not• 12 for lund-•ccounting cornparatfv• figurns

WE HEAR YOU
CHARITY STATEMENT OF FINANCIAL ACTMTIES
Iln¢ludlng Income & Expendlture Accountl
YEAR ENDED 31 MARCH 2023
UnN4trf¢t•d Unmtrkt•d
G•n•ral De¥5gnat•d
Furbdi
Fund•
To
Fund&
2023
Total
Funds
2022
R•strlct•d
Funds
No¢•
Incom• from..
Don8iion8, grafii8 •nd *¥¢*¢
Ch4nlabkn activrti•s
Olhei tr4ding •¢tNib•8
In￿$1m8n1ts
183.191
40.665
109,087
4,154
183.898
367.089
40.6S5
109.087
4.151
308.211
34,507
48.87S
2.896
TotAI Incom•
337,097
183,898
520,99S
394.489
Exp•ndliurn on..
R•i8it)p fundi
Chafitabk* •ctl¥lli•$
143.684
191.117
28S
189.773
145.949
410.992
f 14.75e
366.812
30,102
Tot41 •Xp•nd1￿Y*
36.8
190,038
596.941
481.568
N•t InconWl•xp•ndttur•l
296
130,1021
16.1401
135.9461
187.0791
Tr•ry41èrn be￿￿￿ lunds
23
N•t mov•m•ni irt fund#
30.102
16.1401
135,948
{87.0791
Total lund* ai 1 Aprm 2022
23
136.823
30.102
42.840
209,565
296.644
Total fund¥ 4131 Mar¢h 2023
23
147.119
3e,soo
172.619
209.S83
T￿ 9roup has no fettsjntsed gain$ or k>$1￿ oth•f I￿n lh• rèlu￿ lor lh• ￿Or •• Mt out abov•,
All DI th• ol th• grfjyp •r• ¢l•si•d •$ ¢ontinuin9
Th• notes on pag*$ 15 to 29 lomi paft of thes• flnan¢lal $iat•m•nts
Se• note 11 fof fund-accountlng compaiatlve 16gurns
12

WE HEAR YOU
BALANCE SHEET
AS AT 31 IAARCH 2023
Group
2023
¢harlty
2023
Grnup
2022
Char
2022
Not•
Flx•d assots
13
14
J,976
In¥eslment$
3.978
Cuff•nt as1￿#
Stock
4,293
13,260
237.141
254.694
2.031
88,743
2D6,695
277,469
5.133
5.206
3fj2.544
372,883
4,109
15.986
311,642
331,737
1fj
C•8h •t bank •n¢J In h•nd
Crndltor•.' •mounts l•llln9 du•
wlthln on• y•v
17
79,081
62,112
108.880
78.656
N•t ¢un•nt *#*•ts
175.813
215.357
204.OOJ
253.081
Tot•1 •ss•ls l•u currnnt Ilabllttl
179,509
215,3e1
2eg.971
253,083
Cr•dl¢Orn'. •mtyJnt* i￿•1￿0 du•
•ft•r mor• than on• y••r
17
150.8271
141,7421
IS9.0281
(43.5181
Pl•t
128.782
173,619
210.943
209.585
Fun¢h
Unr••trfei•d *Jfid
G•nero1 lundi
NoTh.¢h•rrt•bl¢ tr•ding fund4
Del￿nAted lundi
137.119
144.8571
137.119
13e.823
1.378
3D.102
136.823
24
30,102
ft••trl¢t•d fundi
36,500
36.500
42,640
42.640
Tol•l lund•
128,762
173,61è
210.91J
209.565
Th•M finqncial 8lql•mDnl8 **i• apprryv•O by Ihe Tru$lw• on 2 No¥•mb•i 2023 4r• 8lgn•d on Ih•lr behAN by..
A- 71l
Ann• Month9U•
Choir
Th• notos on pag•s 15 to 29 forni part of Iln•n¢l•l Ètst•m•nts
13

WE HEAR YOU
GROUP CASH FLOW STATEMENT
YEAR ÉNCÉD 31 ￿RCH 2023
2023
2022
Not•
N•t ¢ash outhow Irom op•raiing a¢ilvlii•¥
1123,0811
1111.3201
Non•operallng cash lknws..
Inv?$tm•nl In¢om•
Loans r¢p¥i#
N¢w hJ•ns
4.212
(6.SJ41
56.613
6h oufflrm Icr Iho
21
125.403
51.611
Charhy law yohlbllj the us• ol net ca$h Infirws M any 8ndo*pd or oth¢r r•slrlcted furnl ¢0 off•¢t nel ¢•ih outllow• on v*y fund outshJ• its
obi•ds, •yupl on yci•l julhority. In pradtc• lh￿ r•BtTidbx h•5 flot h•d any •ff•cl on group ca8h flow8 for Ihe ￿Or.
Th• noto8 on page8 15 to 29 forn part of th8¥e flnan¢lal 8latsm•nts
14

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2023
Accol￿￿8 pollcl••
8uls ol pr•p•rlng th• fln•ncl•l *tst•m•n
The finan￿1 slalemenls have betn prepar¢d in ¥¢¢ord•nc• %ith th• hiifvDul cosl con¥•ntion loxrApt lor In¥eslmonts whl¢h h•v•
b•¢n Included •1 i•lr valu•) Ind in o¢¢orIon￿ ￿1h th¢ Si•t¢m¢nt ol Re¢ommond•¢ Pr•rtic•. A￿un11t¥4 Jnd Reporting by Chantse
prepanng th•ii acCO￿nIS In ac¢orégn¢e th& Fin8nci81 R•p0fl4ng siahdafd applIe4b￿ in the UK and Reputyl* tsl Ireland IFRS
102) Is$u•é in October 2019 And lh• Financ￿1 R•portiny Stmndird appliG8bk7 in th• Un*t•d Kingilorn •nd Republic ol Ireland IFRS
102> and Ihe Chwhies Act 2011 #nd UK GenerillyAcc•p￿d Piactice a8 11 applies Irom 1 J8nu*ry 2019.
The accoun1¥ Ifinanc*41 8titern•nlsl have been pF•pAied lo gi￿ • 'lwe •nd lair. vl•w 8nd h•ve departed Irom thè char￿0$
IA¢¢c+unls and Reports) Rt9ulatlon$ 2008 ontyf lo the exTrnl required lo piovide a 'lrue *nd lair vlèw. This éep•rture h48 i￿oI¥•d
fdknwing Accounling and R*pO￿n9 by Chafrt*s". Si•lemefit of Recommended Praclice appli¢#ble to thAlli08 prnp•r1n9 Ih•ll
•rKounlS In 8ccordanrn wth Ihe Finana81 Reporting Standard bpplicable in ltte UK and Republ1¢ of Ireland IFRS 1021 i¥¥uéd in
O¢lob¢i 2019 ralh¢r than Ihe A¢countino Ind Rewrfing by Ch*nb•#.' Sl•l•rn•nl ol R•comm•nd•d PraLtlu •ll•dlv• Irom 1 Apdl
2005 which has Slnce been whhtJf•%¥n.
The chwlty is • publk benefrt •n14ty as defi'•ed under FRSIO2.
Th• Twiie•$ tonqhler Ihat there •re no m•leTh•l unc4rt•irl*s •bout the ¢h•rtWi •bLlrty10 eOntinu• •* 1 going conc•rn. dMpN• th•
iignffiunl un￿rt￿l￿ty ilound public fundraising baing catss￿ by current C061 of living uisi$. Vwhilsi th¥ Tiusl¢49 4(knowlodge
m•r• MBY be chaI￿ng•S •roun*J ￿MMUnty fvndriising •md ¢orpor•i0 giving •& an Impict of Ihis, Iho cknanty h•$ iulli¢*nt i•$¢tvti
10 be abkn lo moel Iheg¢ th811?￿*$ on¢J h8B MnswJ?i•d tht$e Within ils r•Mr¥•s pohty.
Ba•h •1 con8o11d￿0rt
Tho cottsol￿aleLj Statement of Financial Acllvjlles ISOFAI. Const41daled 8¢l&nM Sh••l •nd Consolid•t•d Slaterwnt d Cash Flo
¢onwlhl•t¢ lh¢ thn•n¢ial $tateffl•nl$ of th• cha￿ and 115 S￿51￿LIri•s', WHY GBllery Lld and Talkotivlty CIC. Th• r••utt8 01 th•
lub￿dia[ho$ ai8 consolidaled on 4 line by I￿e b•sM.
Fund •¢¢*wniing
G•n•r41 lunLli *té Uni•ilrfchd fund* whkh 4r• 4w*il•bk) lor ai th• di•wi￿)n 01 th• Trul￿￿ In lurth•t•nce ol th• gen•r•l
obleciNes ?1 the Charity and which h•¥0 not h#v• b•*n d•$4naiod fw Olhgr purpc¥?$.
Oesignolel fundg cornprise unre$trided lund$ thai h*ve t*én $81 aside by lh• TfllltM• for p•thhr puwpmu. Th• 4hm and ol
••ch dqs*n41•d fitnd 18 O•t oul In th• noles lo the hn•fici•l 8t•t¢menls.
R•8liKi•d luDd8 •r• fvnds lo be x¢ord•Thc4 virth spe¢Ali¢ reiiii¢tloni irnp¢Md by donorn h•ve b••n r•i••d
by th• Ch*iily for particular purpo8•B. The co81 ol raising Ind •drniniJlering $u¢h lur48 •rn ch•ry•d lylrrtl th• fund. The
•lm 4nd UM ol ••¢h f•￿r￿t•ll fund li i•1 out in th• lo Ih• Tinbnciol ut41em•nte.
AU Incomo ts indth¥èd in the Sl•t•meni of Finw¢wl Acts¥rf￿¥ wtherb the Ch•rity i¥ kg•llyentsV*d to th• Incom• and th• amotsnt ¢•n
qv¥nlifi•d Mnlh r•410n¥bl• 4￿Ul￿Y. Som• d•f•rr•(I wth•r• lh• ¢ondNoni lor r•ulO •r• not m•1 at th• •nd of lh•
8￿C￿nI1￿9 pvriod.
Incorn8 repieJ¢nl& the lothl Incom• r￿￿•b￿l duri19 the wriod. Induding commh8K*n on G•l*ry inieiesl we￿¥¢d. •nd gfft
•ld t•e•w.
Incorr￿ lax recov•lab￿ in iel•lion tc+ dgn•lvJn• rKoi¥¢d und•r Gift AhJ or d••d• of ￿V•n•￿t o recogolsed •t the lino ol lh•
donal￿n.
Exp•ndltw•
l expendrtur• i• accounl•J loi on an a¢uualB b•si8 Indusfve of•ny VAT which unDol b• I•￿¥8￿d aThY h8$ twn undei
*xpthst utego1*1 that qggr•g8te am costs for •Hocallon lo aclNHi•s.
Exp•ndilur• on iawng lundl In￿L￿•S those incurrtd In Ir¥ding adivili•$,
SLJPPOrt Costs •rfr those c08ts incuN8¢J by the charity as a wttolè rather Ih8n • $pe¢ffi¢ proJ•¢l or •dlvty. Support M$is h*¥0 b••n
apportior*e4J its aLaivrtiBs induding raising lunds 011 a resoiirce 115age b•8is.
15

WE HEAR YOU
NOTES TO THE FINANCIAL STATE141ENTS
YEAR ENDED 31 MARCH 2023
Accountln9 pollcl•* {con￿nI￿dI
Ch•iitsbl• id1vit￿l in¢*Jd• •xp•nditur• ort earrwng out ts)unselling SU￿￿1210n geN1￿¥ and Includ￿ both ¢1r¢d¢osts
Support colts rnlating lo •ctiMIios.
Go¥¢fnonc4 co$1$ ar¢ those InpJNed in ￿nn¥¢liOn wrth ?dmintstr81￿n olthe ¢hanty and com4lanc* vthh conWulK•nal ind sl•lulory
r•quir•m•nts. Go¥•rn3nc* c0515 are Included within chanlable acli¥ty 6upporf c0515.
r•nglbl• flx•d aM•ts
Tangib￿ fixèd a$$•ii ale aa #uch when they h•ve a value ovèr £l.C(Q ané a u￿lu1 Irf• of aver one year. They are slaied
•t call d•pi*tialion. which 4 pr￿￿￿ed al rates cakulat•d lo write off tho cosl ol tix•d as58t8.1888 thei¢ eslim•t•d reshdual value.
OV81 th•¥ expected usefvl ¥wes.
D•oittlèib)n li provld•d 8t th• folowkng annU81 r8iM in orféi to ￿lte ofl e•th •ts•t over h$ •$llmJl•J •¢onomir Il•.
Furniture. finings and •qulpm•rTrt
offi￿ •quipm•nl
20% straight In•
20% str•ighl lin•
In¥￿trAInt•
Investrienls •ubsKII)rles ￿ ¥•luel •1 c￿1 proYlsh)fi for *fwlmxni li th• ch•rty k•v•l.
Sto¢k8
siocki •r• v•lJett •1 Ihe ol cmt Ind maliMb￿ vilu• aft•rmaklng illow9n￿ lor oboolele and $lc+*movln9 ilo¢k•.
T•x•tlon
Th¢ chailty 15 •x•mpl fr¢rn ¢orpor•lbn t•* eh•rt•bk• •c*lvllk•i,
D•bto
Tr•de and other debtoii •1• rtCO9nisid ai lh¢ vtUÈm•ni •m¢yni du• •tsr wytr•d• ¢*'•c•Jnt off•r•d. P¥•p•>Tr8nts ar• ¥alu8d •t
th• amovni pi•paid atter talinp accouni ol Any aiscouni$ oug.
¢••h •nd ¢•sh •qulv•l•nis
C•$h •1 b•nk ond ￿$￿ In h4nd Indudes cash and short hrm hwJhly Ib4uld In¥•itm•nii * th¢rt matyrty of thr•• month• or k*••
from the data of a￿ul￿trOll oi op•ning ol I￿ d•p￿lI 1th14r 4c¢ount.
Cr•dttorJ
Cr•diior• •nd prov*loni irn M¢tyrnl••d wh•r• tm eh•rty h•1 • W•￿nI oblb3•lloTh r•syhlng frcffi • p••t •v•ni th•t*lll probabty
In lh• Ir*nif•r ol furtdi 10 • Ihiid p•rty •nd Ihe •mount du• lo s•ttle the rknlwalion be m••sured oi ••kn•l•d r•li•bty.
Crndilors provlsions Ire norni*lly recogniBgd ai Ih4ii wrtlemenl •mtsuni *ft•r •ltrwing lor 8ny dis¢ounti du•.
O¢natlon• 4nd hg•¢l
Oroup & ¢h•rlty
Unrnitrid•d Unr•iMet•d
Gèn•ral D•slgnat•d
Fund8
Fund•
R••trl¢l•d Tthal Fund• Totsi Fund¥
Fund•
2023
2022
Don•tions
Grants
Job R•t•nlion S¢he
her govemrrtnl oranls
Non-90¥8rnrnenl gr8nl•
138.464
138.464
74,735
S.199
1.546
226.731
655
44.072
655
227.970
183.898
ChArSty •u1￿10¢•I
183,191
183.898
387,089
308.211
J¢b R•i•ntion Seh•m•
her go¥amm8nl grèn1$
N¢n.gov•rnmenl granis
Intor-group ellrnlnation$
2,315
S43
2.315
S43
9.964
6,605
3.139
8.452
13.othJi
Group don•iion• and 1•gackn
19e,D13
183,898
379.911
323.407
In¢¢mo fr¢rn don•iion$ and ￿¥￿•5 In Ih• pricr y•ar hal be•n das8ed ¥s unF•8tridtd geMr•l •xupi lor non*ov•rnm•M
grants 01 È113.530 wh￿h wer¢ resir￿ted.
16

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 WIRCH 2023
In¢om• trom ¢h*rknbh *¢tlvltl••
Group & Charlty
VnM•irf¢t•d UnrMirfci•d
G•neral D•Jlgnated
Fund8
Funds
R•strleted Tot*1 Funth Toial Funds
Funds
2023
2022
¢¢uns*lHrg •nd lupeNi￿on
4Q.665
40,665
34,507
Grgup & Ch*rfty t•tsl
40.665
40,665
34,507
Incom• from th•fii8bl• acll¥iti•i In th• pr￿1 y••i h•8 b••fi ¢J•M*a o& unr•Blnd•O 9•n•i•l lund
In¢om• fiom.. Oth•r tr•dlng •¢tl¥lll
Group 8 Ch•rlty
UnM>tr6¢¢•d UnF•*trl¢t
G•n•r•l O•slgn4t•d
Fund8
R•gtrlct•d
Fund8
T*it•l Fund•
2023
T+)tsl FuAd•
2022
Mw¢handising In¢om•
Minlgemtht feé in¢ryn•- •uhldi•ri
E¥ent Income
R•#l41 In¢om•
Oth•r IncotTh•
1.678
12.600
68.0SJ
6.818
19.910
1.676
12,6
68.053
6.848
19.910
2.370
3.600
42.762
Ch•r#y SU￿1•￿1
1Q9.087
109.087
48.875
Galkry $8111
Art fairs
W¢b•il• s•kn•
R•ffle
CovnMAirvJ
41,812
5.639
712
41.612
37.877
S.S53
934
20
712
1.485
1.4SS
suhId￿rI•1 su￿t0￿1
49.648
49.648
lfit•r-group •llmlMtlon•
I12,6￿)
112,PAOI
{4.JODI
Group InBom• Irom oth•rtr•dlng •etlvlU
14S.135
146.135
88,759
In¢¢m• from Olh•r Ir•dk)p •e¢w￿￿ in lh• prlor ￿•r haB b•eTh a• unr•thd•d gw•i•l lun0•.
Inv••im•nt I￿orn•
Group&Chartty
Vnr•$irf¢t•d VnM•irf¢t•d
G•n•r•l 0•slgn•ted
Fund•
Fund•
Rwlrlct•d To¢•1 Fund• Tol•l Fund•
Funds
2023
ZQ22
Int•r8Bt reuJiv•d
Ch•rlty
4.154
4.154
2.89e
2,896
4,154
Inte￿￿¢ received
Subsldl•rlM •u&tot•l
4.212
4,212
2,898
lfiv•itrn•nt Meom• in th• piior y•ar hllt b•on el•88ed •• unr•Btricl•d g•n•r•l Ivr*J8.
17

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 IIARCH 2023
Exp•ndbiur• on: R•lÈlng fund•
aroup & Chth
Tol•l Funds
2023
T•l41 Fufid$
2022
DK•cl co8fs
Oirecl fundrii$5no co*11
Fuhdrailino s•thfioi
Direcl retail co*1*
Retail salar￿¥
Support ¢o$is (notè 91
22.350
79,797
14,352
69,492
40
S,147
25.725
7,216
36,556
Ch•rty •ub401•1
145.949
114.756
Colt 019oodg
Wag•1 4TrY iiLqFI
O¥eihoads. 8ubskliAIio•
•Tr•q•rn*nl ch•rge
Charrtabl• donation lo
9.417
51.356
35.390
12.000
.019
24,509
21,g30
3,ec
3,OC
8ub41dthrl•s iutslOt•l
1(K8,763
59.058
Iw*r¥up o1thin8llon•
112.6001
17,SOOI
Group •xp•ndltyr• •n rnhlng lund•
242.112
166,314
eXP•n￿l￿r• on.. ¢h4rlt•bl• •¢ll¥lU
Group 4 ChaTIty
Dirt¢l
Co•1•
Coit¥
(Noh 81
Total
2023
coun￿lIng 8uperv*
SalarKrys and wagé$
Olh•r coili
124.189
170.845
76.113
39.38$
200.782
210.210
295.014
118.978
410.992
Prlor ymr cvmp*r•tl
Support
Olrlct
¢o•ts
T*X•
2022
INot• •
cOun￿lI1ng and 8upwviJlgn
Salaritis and wages
C*h•r ￿1•
106.304
133.466
77,012
48.N¢
185,346
181.466
241 770
388812
18

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2023
Support co¥ts
Group & Ch•wlty
RalBlng
lund•
¢h•rll•b
Total
3033
R•nl, f•t¢s. Ilght Ind heat
Housekeepi
Repair5 Jnd mainl•nan
In8ur*n(*
Olfi¢• ¢ts$ts
IT 4nd cOmp￿￿r t¢•ts
SubicdplM)ns
L•g•l Pro￿1￿nI1 l••i
Accountancy
nk ¢hargos
St¥ff IF4ihing. rneNhrnorrt •fid oth•1 •xp•nMs
Tr•v•l and •nt•rt*inm•AI
W•0•$ •nd
Gowrnan¢• ¢oil•- charlty
Ihd•pond•rrt •x•min•i'• l••
Ind•p•ndert èx•mJner- Olh•r $•Thfi￿O
6,188
358
120
306
405
1.105
67
1,268
393
18
18.$63
1.074
24,7S1
1,432
80
1,222
2,263
4.419
674
6.499
2.622
917
1,158
3.314
807
5,231
2,229
103
1,423
315
76,613
1.719
374
102.588
59
25.973
1.164
2.208
2,208
11S978
Prlof y•ar comp4rAIIv•
ft•knlng
lund•
cha￿*b
#¢tl¥lll••
To¢al
?0?2
R•ni. r•i••, 11ghl •hd h••i
Ho¥wke•pin9
R•paira •nd m•lnt•n•n
S.1 $0
1.232
390
386
272
2,201
15.450
4.562
1.169
1.5C6
1.539
4.469
20,600
5,794
1,559
1.692
1.s11
6.670
Advertisln9
Offic• c￿15
L- lil
rr and ¢omput•r ¢o•l•
subl￿pIlo￿l
Legal and proles8knwl l••0
A¢￿￿nIaN
B4nk char9ei
Staff Ir8ining. recruilmenl and olh8r exp•M•J
Tf•vel •nd enlortainrn•ni
Wages and 8alaries
Gtrv•m•rt¢• ¢o81•- ¢h•rfty
depondènl •xamTh)r$ f••
knd¢p8ndeni •xImY￿r - olhtt ••r¥i￿4
437
887
1.324
1,857
9.047
674
11.704
14
813
88
12.887
3.471
4,084
4S2
89,929
77.042
900
2.300
150767
Support ar• split bvhv••n fvfyJr•Ming ¢o¥ts Ind th•rrt•bk* •div#y ¢osls b•¥￿ upon u$ty•.
Only expenditure in Ihe ehlnty * eoTh•id•r•d its b• lupport ¢osts •nd •t4• k* b• •lbx•tsl b•wft ¢h•rtt•bh 4¢b¥ili•i and
fundr•lslrva cog1$,
19

WE HEAR YOV
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDEO 31 MARCH 20ZJ
N•t In¢offl•l l•xp•Thdltur•l
This *•t•d aft•r ¢h#rying.'
Ch*v
2023
GThJp
2022
Ch•r*y
2022
2023
D•preciath)n ol tangIb￿ r￿d IJ¥l•
knd•p•ndgnt •xamkn•l$ 188
1,992
1,164
Th•r• %￿1* no Tiust••8' r•mun•r8ty0fi oi oth•t b•n•fit6 lor th• •nd•d 31 M•ich 2023 nor loi lh• p•riod •nd•d 31 M•rch 2022.
Thè ioial Tmsiees, ¢xynM$ p•ld durfno th• w•r •NdÈd 31 M•r¢h 2023 to tsV12022 tsol trust￿ lor •nd Olh•r •xp•n¥•i
t**fe E72 12022 £38).
Th• total Twst••, W m•n•g•m•rnt p•r¥onn•l *nd oth•r r•Lgl•d p•rty don•lwB In th• y••r**r• £1,32312022'. ENW).
10 •nd nymb•r•
Gvoup
2023
Chthrlty
2022
Th• 4ggr•9Al• payroll co8t• wM•.'
2023
WIG•s Ind 14l•n
So¢iil W￿r￿e•ll8
Empltsyers pèn*on
337,550
23,774
288.965
21.618
8.290
277,227
13.622
7,841
25J.862
12,900
7,419
370 738
316873
2986
274,181
The s¥erage wèekly ftumber of emplope8 duflng tht y?•r. uf¢ulited on th* bas14 al ave14ge head¢trJni. w•$ #s foV*rt'.
Group
2023
Ch•r
2023
No.
Group
X22
No.
Chirfty
2022
No.
M¥nJg•m•DI Ind ￿mI￿$￿Il￿n
Clh•i ¥l•ll
14
12
Is
17
15
No emkYoy88 ¢mo1wn￿11 of mr• Ih•n £60,000.
Th• k•y rn•n4q•m•nl p•r4Mnol lor 2￿23 r•c•fv•d •nwlo>Y• b•fi•fft• tol•ll•d £147.11112022.. E142.9011 for th• Gr￿p & Ch•r*.
11 T•x•tk*)
The ch•ity Is tx•mpl Irom ¢orporats"M thx 41 41111$ inccffj• 1> ch•ri14bl• and 4ppli•d for ch¥rit4bJ• Th• c*arity* Iradirno
iub5idiaii•5. WHY Gallpry L¢é 4nd T•lkabvty CIC. attiacl corpoi•tion lax only lo the vxtenl th81 ￿DIrt% remAln 10 9r¢w
th•ir •¢tivit*•. Furth•r •¥•ll•bkn profil¥ •r• ￿¢￿•1•￿ r•sponsiLilyl¢ th• Ch*ity,
20

WE HEAR YOU
NOTE8 TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2023
12 C<xnparatlv• Stst•m•nt ol Flmnclal A¢tivlt1•5
Group
Unregtrf¢¢•d Unre$tri¢t•d
G•nernl D•$ign&t•d
Fundi
Funds
Totsl
Fund8
2422
R••trfct•d
Fynd•
In¢om• from..
Donation$ and 1ogaci¢$
Ch•iilabl• ac*¥ilw$
Oth•r tr•ding •¢livrth)$
InvÈ$tmerts
209.¥77
34.$07
88.759
2,898
113.530
323.407
34.507
88.759
2,896
Tot•1 In¢om•
336.039
113.$30
449,569
Exp•ntlKurn on..
Raising fund8
Charitsbh a¢tivil
163.435
224.783
2.879
132.131
166.314
366.812
9,898
Tol•l •JEpendltur•
388.218
9,898
135.010
533.126
N•t kneomrf•xp•ndlturnl •nd net mowm•nt In lund•
152,1791
19,8981
121,4801
{83,557)
fotsl lundi 111 Aprll 2021
190.380
40.￿0
fj4.12D
294,500
Tot•1 •t 31 Mwch 2022
138201
30 102
42 640
210943
¢h•rlty
UN•slrfGt•d Unmtrkt•d
G•n•r•l D••lgn4ted
Fund•
Funds
Il••t4l•d
RMtit•d
Tol•l
Fur41•
2022
R••tat•d
R••tricl•d
Fund•
R•8l•t•d
kncom• from".
Donations and ￿&￿e>
Ch•rrt•ble •¢ti¥rti
hei Ir8dlftg •¢tivrt
194.881
34.507
48.175
2,496
113,530
308.211
34.507
48.875
2,896
To￿1 In¢om•
280.959
113.530
394.489
Exp•ndltm on..
R•iiing funds
Charitablè aclivth&
111.877
224 783
2.879
132.131
114.756
366.812
9,898
Totsl •Xp•ndth￿rn
336.660
9,898
13S.010
481.568
N•1 incom•ll•xp•ndltur•l and n•t mo¥•m•nt In fund•
155.7011
19.8981
121.4801
187.0791
Totsl Iwd• •t 1 Aprll 2021
192,524
40.OCIJ
64.120
296.614
T4)t•l lunds *t 31 March 2022
t36,e23
42,640
20Y.565
21

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2023
IJ TangIb￿ fix¢tl •$uts
Qroup
Fumiiur•,
Ongs and
•qulfrfn•nt
Comput•r
•qulprn•nt
Tots
C08t
At l Aprtl 2022
9,961
14.208
24.169
At 31 M•r¢h 2023
24.169
D•pt•¢wlltrn
At l ￿ri1 2022
Chwrge for th• y•8f
3,993
1,992
14.208
18.201
1.992
At 31 M•rch 2023
N•t book v•lu•
Ai 31 M•i¢h 2023
At 31 Maich 2022
Ch•rlty
Comput•r
89￿pment
Tolali
Cost
At l Aprll 2022
14.208
14,2¢8
At 31 Mii¢h 2023
14,208
14,208
D•pr•¢b•tlon
Al 1 April 2022
14.208
14,208
At 31 2023
14.208
14.208
N•t book valu•
Al 31 M8r¢h 2023
At 31 M•r¢h 2022
14 Fbx•d •s••t Inw*trn•nts
Ch•rtty
Unlknt•d
Tothl
2023
Totsl
2022
Sh•f*hokling in WHY G•U•ry Lld
Shaohoh*n9 in T4kab'vity C
WHY G9￿ry Ltd ICDmpany No. 111665091 vwn•d sub8k11ary of W• He•r You. 8 chartgbb# lyw￿ll￿1?d urgini$ation. A
summary of the Ir4din9 resu*¥ lor Ihe sub8Kliary Is set gut In 16.
Talkiliuty cic (Cornpany No. 141649071 L8 • TAtholly ovmea iubsKli8ry olW• He•r You. 8 charil•bk• trthrporaied oryBnl841iM. A
iw)m•ry irndkno ftsrlh• sub61th.ary Is sel in fiole 16.
22

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 IIARCH 2023
15 PrI￿1p•1 •ub•ldl?rfj••
p•￿•Ats9• Pdn¢lp•l
shareholdlng actfvlty
com￿nY n•m•
Country
HY GaI￿ry Ltd
Englknd ¥nd
Wales
100%
Retad sa￿$ th comm¢rdg1 Irt gglerles
T•Lk•livlty G
England Irtd
Wales
100%
To carry on •dJvili•$ whth b•n•fii Ihe
community and in particu18r Iwithoul linit•tyonl
to prov￿• • Mun￿lI1￿s 8•NK*.
WHY G•ll•ry Ltd
Y••r •nd•d
31 March
2023
Y•aff •né•d
31 IAarch
2022
Turnov•r
Cgst ol $•1gs
Gross prolrt
AdministratNe èxpenM$
nteresl payabk and simiLqf charg
Profivllossl on ordinary actlvltios b•forn iaxatk4n
Tax on profil￿1$ on ordin•Tr •thivrtws
PrI￿lI{1D￿l forth p•rlod
61.032
62,580
51.615
154,7441
978
14,1071
56.561
152.494
3.522
14.ion
3,522
Sh•r•holJ•ri fund•lld•fi)11 brought forv4rd
ProfiVlk)s$l for the pthod
1.378
4.107
12.1411
Sh•r•hold•rs lunthlld•fichl ¢arthid for￿
2,729
T4lk*tlvlty CIC
Y•ar•nded
11 M•r¢h
2023
1.496
C081 of •*lo•
Gro81 proflt
Adrninlsiratjve •xpense&
Interesl pay•ble •ntl $imilai ch•rgÈ8
ProllVllo•$l on ¢*rdln•ry xllvltkn• b•fty• t*x•tSon
Tax on profi111055 on ordinRry adivrfi••
ProllVIID•iII for lh• p•rtod
140,2521
142,1281
142.1261
Sh•f•hobJ•rs lUndFJld•f￿lI browJht lon44rd
ProfiVlkJsl lor the ￿11￿¢
Sh8rehohJers lundW(deficlll urT*d to￿
16 O•blo
Qroup
2023
Group
2¢22
Ch•nty
2022
2023
Trthde débiors
Amount by giOUP Ltnd•rtakihgs
PrepayTnenls and accrued income
Other+Yebtors
3,976
3.976
56.874
7.893
1.821
1.821
2,935
4SO
2,321
744
13.260
5.2C6
15.98e
23

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 IIARCH 2023
17 Crndltors.. amounts lalllng du? w5thln on? y￿1
Group
1023
C￿r
2023
Group
2022
Cha￿ty
2022
Amounts falllng du• tArfthkn on• ye•r
Trade ¢re#rtor6
Soci•l 8ecurity. pen810fiB and othef tw
Attiu41s and d6ferr•d Income
Loans and b¢trown9S
11,673
1.889
51.C67
14.452
11,400
1.803
46.326
2,583
10.457
5.642
80.001
12.785
9,631
5,407
62,811
807
79 081
108880
78.656
Arnounts I￿rIng du• •ft•r fflor• than on• y••r
Loans and borro*ing8
50.827
41.742
S9.028
43.518
19 Lo•n* •nd boThv*ln
Group
2023
Ch•rlty
2033
Group
2022
Chwty
2022
Curr•nt lo•ni •nd borro*4nqs
SSEF b•
SSEF iepayablo qF•nl
Re$on*n¢* loan
6,869
5,000
2.583
6,978
2,683
807
807
Non4urr•nt I￿nI •nd borrowln
SSEF 104n
R•w•nra k+•n
9.085
41.742
15,610
45,518
41,742
43.518
43518
20 R•¢tsn¢lll•iitsn of n•¢ mo¥•rn•nt In lund• lo n•¢ ¢••h Infiow from op•r•lln9 a¢tfvitl•$
2023
2022
Croup
Stal•m•nt 01 Fkn•rrfi¥l Actlwli•• N•1 mov•m•nt In fvnd•
Inyeslment incomo
182.1811
14.2121
1.992
131,4661
18.0541
840
183.S3n
12.8961
1,992
125,1781
1.595
13.2771
O•cr081• In nofi4o*n cr￿￿ra
In¢¥•8￿ In delkns
Increase in Stor
N•t ci•h Inflow from op•r•llorrf
111.320
24

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2023
21 Anaty•18 In ¢h•ny• ¢ath •nd i)•t dobt durbng y¢•r
2Q23
2022
Chèng•
C88h at bank •nd In hand
Nei debt
237,141
165,2791
362.544
{125.4031
6,534
171.862
290 731
2022
2021
Ch•ng•
8$h •1 bink ID hand
Nel deN
362.544
171.8131
414.155
115.0001
156,81YI
290 731
399 155
108 424
22 Op•f*llng L•••
At 31 Mareh 2023 tm eh•rty h•¢ lol•l ¢rnllm•nts ufidei norKanE•lllbl8 operiling ￿¥818. in r•l•b'on to pr•m1￿. •• Ml oul ￿l￿v
Group
2023
Gro
2022
Chafity
2022
202J
Within on* yg•r
18,800
27,000
18,soo
27,000
18.SCIJ
45,$00
18.SQO
45.51x1
45 500
45.$00
84 000
25

WE HEAR YOU
NOTES TO TFE FINA14CJAL STATEMENTS
YEAR ENDED 31 MARCH 2023
23 Movwr￿nf In fund6
Oroup & Ch•rlty
Al
IApr
2022
At
31 Mar
2023
G•ln* I
InEom•
Exp•ndltut•
Tr•n•fe
R•strfct•d Funds
8wnplon Pwvdh Coundl
Lott•ry
FrC￿ Communty Lottery
Somersol Communty Foundat￿)
St John
FvrKe Club
Plnk Rlbbon
Y•o¥il Towi Coun
St Jam0• Tw•1
BANES
Alé& Communlty Found•tioft
Roy41 Unrted Hoiplal 89th
NHS NSW
F¢esonBnc*
M•¢millian
H05pilal Siluidly Fund
Media Tw$1
W•Bport
Aw•id$ foi Ill
500
46.316
23$
13.Q84
15001
146.3861
12391
113.0841
117,$001
16941
16.OCQI
li.0￿)
17WI
145.7601
11.OCiII
19.3911
122.9001
13.990
4.4YI
11,8921
11.5281
25,t*)o
7.500
8,000
1.000
700
45.760
9.391
4S.890
lo,￿0
4.454
22.990
6.010
1.892
1.528
4.220
10.000
13.2001
110.OODI
42.640
183,898
190.038
Unr•strtct•d fvnd•
D••lgn•t•d fun
12 1 Counsolling
G•n•r41 lundB
G•n¢rJl
30.102
130.1021
136,823
337,097
1336.8011
137.119
UnN•irKt•l (Mdi iubioill
166,923
337.097
1366,8031
137,119
Ch*rtty fund•
209.58S
620.995
1&16,9411
173.619
WHY Gallery Ltd
T•lk81ivty CIC
Int•r-group •limln8lions
1.378
61.032
1.496
112.80))
18S,1391
143.6241
12,800
12.7291
142,1281
1.378
49.928
96.163
44.8S7
Tot•1 fund• IGroupl
210.943
570 923
653.104
128.762
26

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2023
23 Mosyment In funds (contlnued)
PMIlou8 y•ar
& Ch•rfty
At
IApr
2021
At
J1 Mar
2022
Gwns I
Incom• expndhu
Trnn¥f•rn
R•$trl¢t•d Fund¥
Lottery
BBC CIN 2
Sl John8
Chippenham Boiou9h LI￿1$
Mendip Youth vMth a Future
Poslcoje community trull
itt$hire commuDity foundabon
WHY Galkiry
Hospi141 S•iurday Fund
Mpdi4 TN$l
WIR*hii• COU￿91 BOA
Slieel Pg118h Councl
We$port
Frt¥ne Trvwn Rotary
Y￿¥11 w￿h￿l
Awards for oll
25.770
32,203
30.000
125,7701
132.2031
135.0001
13.3501
(2.0001
113.7701
110,0001
15.0001
11081
14721
12.3371
12.0001
30,¢C¥)
3.350
2,000
13,770
10.000
5,000
25,000
1.692
1.528
2.337
2.CwJO
4.220
2,000
1,000
10,000
4.220
12.OQOI
11.0001
10.000
113530
135010
Unr••trfet•d lund•
D••lgn•i•d funds
1 2 1 Counselli
Q•n•r•l tund•
Gen¢r•l lund
40.000
30,102
192.524
280,959
1338,6601
136.823
Unr••th"¢led luThd• •thothl
232,524
280.959
1346,3581
186,92S
¢h•rfty lund•
394.489
14Q1.S681
209,586
WHY G•llery Ltrl
Iht•r*roup •h"mln•llon$
12,1441
62.580
17.6Tr)1
159.0581
1.378
51,558
1,378
Tot•1 (Group)
294,500
449.569
533.126
210.943
D•BlgMt•d Ivnds
Th• 1 2 1 counsfrlhng fund w48 d¢i*n*t•d bythe Bo•rd lo ensur• Ihil Ih•8• fvnds ￿re used y¢M¢¥ty10 4édr•i• lh• lrtv•••• ITr
r•f•rrath w• w•r• •xp•ctir¥ is • kno¢a ¢n Imp•d ofthe COVID.19 pand•mi
R•$trl¢ie# fvNIs
Brymplon Paiish cOun￿- lunds Ire Mslrithtrd to b• ui•d in th• g•£p3iaphthl ar•• ol Ywvl.
Lottefy- Ihe fund Is restricted by lh• localion 4nd Iirning ol ￿NIt•S
From• CommuTrity Lottory- lund$ ir• reslrict•d to b¢ vsed In Itt• 9•￿T4phiCal are4 of Frorn•.
5om•wt Comrnunty Found8tion- Ivnds ore ie61ri(ied 10 be used In the geographul area of Sorn•n•l.
Si John5- this lund is restricted for WHY Othdoois and M•n WHY.
Fence Club- funds re6trwd to loy$ and mai•rials for thi￿￿ren'8 rnunsdllnp in¢bJ¢Jing décor ￿ ¢oungellirw room.
Pink Ribbon- restncted lo Bf•aJl Cancer ¢ounsellin9.
Yeo¥il Town Council- 9¢09raphi¢*lly l¢$lfidod lo Y•ovil.
Sl James Tiusl- geogr4phi¢•lty r•ilrict•d i• Tre4%brhl9•.
eANES- Gèographically re$iricW 10 BANES.
Asda Commvnity Found4lion- fvnd¥ are resLricted lo the project WHY Grw.
RUH. NHS ¢hArrt*s To9Olh•l rTh)ry8y, r•$lricl•d lo BANES
NHS NSW. NHS chafi￿$ Together mcrty. re$iri¢ièd lo BANES,
Re8onan¢e-10 fund bu51Dess developmenl work.
27

WE HEAR YOU
NQTES TO THE FIP4ANCIAL STATEMENTS
YEAR ENDED 31 ￿RCH 2023
23 MDv•mgnt In fur4J• (¢ondnu•dJ
Roitrkt•d fvnd• f¢onllnu•dl
IhcmiW4fi. G•oBr*phK*ly W¥lrKthI to Sw'ndon.
Hosprtal Saiui¢Jay Fund- Ihis fund 15 f05trKled lo forewn languag¢ Nupport.
Media T￿$t. Ihl$ fund is re$tnGted for websts and communlcalK)n$ ¢J•vebpnwrt
Wespprt. thi¥ fund i¥ re¥lr1ded to eoukjei Rooms onty.
Awatds lor all. lh$ fund is restriJed to A81 specifvc counsell'ng and training.
BBC CIN 2- tho fund Is reslricled by lh• localion ol children'8 serYlc*$.
Chippenham 8orough Ihis Is re8tnct•d lo Chippenham onty.
Mendip Youth a Fulure- thi# fund in rn•lr¢tsd by the Io¢•iion of ¢hiklren'$
Poslcode ￿mm￿n￿y Irvsl- Ihts fvnd Is testrtted to ielephone and Onli￿ support.
Will$hiTe ￿mMunitY loundaiion. th# lund Is reslricted lo Wift¥hii• only.
WHY Gall•ry- Ihvl fund 1$ r•strid•d to ¢or• 12 1 coun6elling.
Hospital Salurday Fun¢J. piow5ion ol coun5elling In other14ngu4ges.
Wmlshir• Council BOA- Ihis lund Is restri¢lé¢l to 8radlor4J.on.Avon onty.
Street Parish CouncA. this fund L9 rnilnctad IL) Slr••l only
Fr¢nw T¢** Rol•ry- this Ivnd is f•itri￿Èd fty the new offic• $igni.
Yw¥il wilhoul. thi$ lund v4 ro¥tyKted lo Y•ty411 wthoul onty.
lthr*roup •llmln•tlons
A don4lior¢ to the ChaTty Irom WHY Gallery Lld of £nll 12022. t3.ocrfJI •nd • M•n*9•rr￿Th1 ch•rg• of £12,6W 12022 £5,8001 W
¢h•rged Ihe Chafvty 10 WHY GANery Ltd Ind Ta*alivlty CIC dunng th• ￿•r. Thau rf¢mi h•v* bmn ffemoved from th
conoolidaled SOFA •nd •r• Indud•d in th• 1nWr4￿up •llminallon$ 4K)ng th• •llmlnBUon ol the sub$ldi4iw•' Ih41• ¢•pft81 uport
¢Onsol￿￿tiOn.
24 ANty$* ol n•t aB*•ts b•tw••n lundl
ft••trkt•d Dtttyrb•￿￿ Unr•slrl¢t•d
lund$
fundi
2023
Total
F+x•d •s•¢t mv•strn•nis
C•sh 01 bank and In hind
Oth•r n•1 ismlillli*bilitr••l
36.500
170.195
13J.08CII
2Q6.fj95
133.0801
Ch•rtty
36.500
137,119
173.619
WHY G•l¢ry Ltd
T4h•ti¥ty CIC
Int•r-Broup ￿￿1￿110T
12.7291
142.1281
12,72PI
142.128
Group
36,500
92.2S2
12a,762
pr•¥10￿ y•ir
R••trt¢t•d D••19nat•d Unr••trl¢t•d
fw)d•
2022
Total
Tanglble fixed a58•ts
Frx•d •s$•t Inv•skneNts
Cash al b•n* Jnd in hand
Oth•r n•1 MS•tsllli#bilitr•¥l
44.325
11,e851
267.317
1130.4961
311,642
1102,0791
30.102
Ch•wlty
42.640
30.102
126,823
209,565
WHY Gall?ry Ud
1,378
1.378
Group
42,640
30.102
138.201
210.943
28

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 hlARCH 2023
26 R•lat•d paty trartactlo
Th¢r¢ w•r• no fvrth•rtr•rAaclK)ns wdh Iruits•s and 0lh•r Felatsd partl•s olh•i Ihan thow dlKlosod ohevthert in Ihe fin¥n¢i•l
stalemenli.
28 Group
Th• Oir•clorn m•do lh• dlcioion FMt-yJar to ce48e ts•Jing in the subihllary WHY Cal￿ry Lfd1¢o. nwnbor 11 I￿091, lh• l••t
trading dAy will t4 24 Decamb•i 2023. Simil•Ay. T•￿¥t￿lty CIC IL>). number 141649071 has b¢come domi•ni ￿thIn lh• yegr •nd•d
Maich 2023.
WE HEAR YOU
AIANAGEMENT INFORMATION
YEAR ENDED 31 MARCH 2023
Tre 101kn￿￿9 pag45 thj not of th• slalulory flnanoAI glat•rngnts
whKh •r• •ubJ•a of th• •A•min•Vi r•port on p•9• 10
29

WE HEAR YOU
CHARITY OETAILED STATEMENT OF FINANCIAL ACTIVITIES
YEAR ENDED 31 MARCH 2023
Totsi TotAI Furwjs
2033
2022
¢om• From..
Donations andlegKi0s
Oon81ion•
Grants
Job Retsnlion Scherne
Othtr governm•nl grants
NoTb9ovtrrnrnvnl 918ntS
138.464
74.73S
5.199
6SS
227 970
387.089
226 731
308,21t
Invesrm•nl in¢om6
¢•r•$l r•c4i¥•d
4.154
4,154
2896
2.896
Ch•rif•bl• •di¥th•s
Counmlllw and $￿er￿lI10n
34 S07
34.507
40.665
Otherlrndinp
MoTch8ndi¥in9 incom•
Manogem¢nl lee IrKome- wbsldi•d•i
Ev•nt Inc
R•nlo1 In¢om•
Olher Incorne
f.676
12.600
66,Q83
8.818
2.370
3.6C
42.782
143
4A 17S
IOAOA7
Toi•l In¢om•
520.995
394.489
30

WE HEAR YOU
CHARITY DETAILED STATEMENT OF FINANCIAL ACTIVITIES
YEAR ENDED 31 MARCH 2023
Total F￿dts
2023
Tot81 Fund8
2022
Exp•ndl¢ur• on..
Direcl Rai&ng Funds Cosls
Fundraising salarks and wages
Other di￿¢1 cosls
Retail salarths
79.797
22,350
7,246
69.492
14,392
5.147
109.393
83.884
Dire¢1 Ch8nl&ble A¢tivrt1tr5 ct￿1$
Couns8lling and 8upervsslon
Salar￿$ •nd wages
Oth•r dir•ct ¢00
124.169
108.304
133.466
241.770
295.Q14
Supw Co$t&
Ronl. r¥le$. 119ht ind h•al
Houiekwping
Repalrs ant1 mainlonan
Insuranc•
AdvortrBing
Offic8 co$ls
IT and compuler cosls
SubS¢npl￿n1
L•gal and prohisK)nal 10•5
Accountancy
Banl chargès
Staff training, r•cruitrn•nt •nd othw •xp•ni•s
Travel •n(l •ni•rtainm•nl
Wa98$ and 8al•ries
Gowrnanc• costs- ch•rlty
Ind•pend•nt examinerf$ lee
Independent exJminer- other seThiices
24.751
1.432
20,600
5.794
1.559
1,892
1.811
6,670
1.324
424
11.704
1.028
1.222
2,263
4,419
674
8,499
2.622
1.719
374
102,586
4,084
452
89.929
2500
150,767
1 $2.534
T4>t•l •xp•ndllum
556,941
4176,421
N•t 1•xP•nd￿UT•)1InCornO
81.932
31

01373 455255
a lnfo@wehearyou.org.uk
wehearyou.org.uk
Registered with
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FUNDRAISING
REGULATOR
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Audit Trail 


|**Document Details**|**Document Details**|**Document Details**|||
|---|---|---|---|---|
|**Title**|Financial statements 2023 - We Hear You||||
|**File Name**|TAR|2223 with complete accounts new note 10 doc-min (ID 217792).pdf|||
|**Document ID**|1602c17e14e2432f9e6df35d48834cba||||
|**Fingerprint**|f2cedc62c9f460d4414ef108d6d757b5||||
|**Status**|Completed||||
|**Document History**|||||
|**Document Created**||Document Created by Joshua Kingston (josh.kingston@burton-sweet.co.uk)<br>Fingerprint: 5a3e6e281a20ad3e341d02a6cf3b9c12|Nov 03 2023<br>01:49PM UTC||
|**Document Sent**||Document Sent to Anne Montague (aemontague@gmail.com)|Nov 03 2023<br>01:49PM UTC||
|**Document Viewed**||Document Viewed by Anne Montague (aemontague@gmail.com)<br>IP: 77.101.50.153|Nov 03 2023<br>06:32PM UTC||
|||Document Signed by Anne Montague (aemontague@gmail.com)|||
|||IP: 77.101.50.153|||
|**Document Signed**|||Nov 03 2023<br>06:34PM UTC||
|**Document Sent**||Document Sent to Joshua Kingston (josh.kingston@burton-sweet.co.uk)|Nov 03 2023<br>06:34PM UTC||
|**Document Viewed**||Document Viewed by Joshua Kingston (josh.kingston@burton-sweet.co.uk)<br>IP: 185.249.213.98|Nov 07 2023<br>01:41PM UTC||
|||Document Signed by Joshua Kingston (josh.kingston@burton-sweet.co.uk)|||
|||IP: 185.249.213.98|||
|**Document Signed**|||Nov 07 2023<br>01:41PM UTC||
|**Document**||This document has been completed.|Nov 07 2023||
|**Completed**||Fingerprint: f2cedc62c9f460d4414ef108d6d757b5|01:42PM UTC||



