Trustees, annual report and accounts why Cancer Counselling kn, Qrsbn Vets. Three peoks wehearyou.org.uk 01373 455255 info@wehearyou.org.uk 2021 /22 We Hear You Is a Charflable Incorporated Organlsatlon (CIO) Reglslered Charlty No. 1156001
Welcome Welcome to our Trustees, annual report and accounts for 2021/22. With ingenuity, resilience and adaptability, we continue to meet the needs of our community. Foce-to-face counselling resumed across mony of our venues through spring ond summer 2021, alongside telephone and online counselling. Our WHYoutdoors courses continued to help people harness the value of nature connection, and a new WHYwalkandtolk service offered an opportunity to receive counselling while out walking lor sitting) in notvre. We also launched WHYinwork, using our expertise and knowledge of the issues commonly affecting the people we support, providing training workshop5. wellbeing day5. bespoke counselling services and consultancy to help employers help Iheir staff and retain their lalent. Despite Ihe pandemic's significanl impact on our community fundraising, our fundraising and communicalions team remain motivated and determined. and we were delighled lo welcome back our dedicated and much-missed team of community volunteers in summer 2021. Our success with trusls and grants continued in 2021122, and we were fortunate in securing continuation funding from the National Loltery to support geographical expansion ol our services. Our ambossador Rachel Clark marked a decade of fundraising with twelve monthly challenges in 2021, including breaking o Guinness Wodd Record in September (more on p51. Our social enterprise, the WHY Gollery. re-opened and welcomed bock customers Ip121. Following the success of this now well estoblished income slreom for WHY, we secured o sociol investmenl loon to start up o new sociol enlerpri5e offering poid-for coun5elling, ond recruited on operalion5 manager who will make thal a reality in 2022123. Demand for our core Service has increased. especially since summer 2021, and we are experiencing a graduol rise in the number of people wailing lo receive Support. Reducing waiting times remains our highest priority in 2022123. In November, the WHY team moved into new offices in central Frome. Our teom hos grown, and job roles have adapted to the needs ol the chority. In January 2022, we said o fond farewell to our CEO. Melissa Hillier and welcomed Lucy Kilchener on board as WHY'S new Chief Executive Officer in March. This past year has shown whal amazing progress we can make to support more people affected by cancer and other life-threatening conditions, despite constant uncertainty. strategic plonning once ogain becomes our norm and we look forward, with positivily. to 2022/23. 4r7ne roonl Anne Montagve, Chalr of Trustees Lucy Kltchener, Chlef Execvtlve Offlcer (from March 2022) Mellssa Hllller. Chlef Executlve Offlcer {untll January 2022) Lucyk.
21 a 22 Contents The WHY team L"r Highlights of the year Our vision, mission and values What people say about us Our service Fundraising at WHY Of Our Junior Boke 10 Trustees, annual report and accounts Reference and administrative details 15 Governance and organisational management Financial review from the Treasurer 16 17 Achievement and performance overview statement of trustees, responsibilities 18 19 Flnanclal statement Independent Examiner's statement statement of financial activities 20 21 Balance sheet 23 Notes to financial statements 24 Acknowledgements 39 Annual report and accounts 2021122 we hearyou.org.uk
The We Hear You team Mellssa Hllller - CEO (untll January 2022 Lucy Kitchener - CEO (from March 2022) Cath Wllklns - Cllnlcal Monoger Gwen Roger50n - Art Theraplst/Asslstant Cllnlcal Manager Karen Dufton - Flnance Executlve Frances Mllllner - Cllnlcal Coordlnator Penny Old Counsellor Cellna Parkln - Counsellor Jason Tarr - Counsellor Tracey Vaughan - Counsellor Sarah Weaver - Counsellor Ruth Knagg - Fundralslng Manager (Grants and Phllanlhropy) Gemma Wllkes - Fundralslng and Commvnlcatlons Manager Clnzlo Altobelll - Cllnlcal supervlsor Lottle Ardeshlr - Volunteer Coordlnalor Helen Whlte - Fundralslng Offlcer Board of Trustees Anne Montague - Chalr Rachel Notley . Treasurer Cara Burr Chrls Barker - WHYbemlndful facllltator Hannah Cottee-wort (untll January 2022) Wayne de Leeuw Dr Dorothy Goddaid Dr Joachlm Ryan Tessa Warry Anna Barnett . Counsellor Mark Besley - Offlce Admlnlstrator Katy Berwlck - Counsellor Maura Brlvlo - Counsellor Theresa Brockway . Counsellor Rachel Clyburn Covnsellor Elenl Constantl . Counsellor Jo Cox - Covnsellor Vlcky Crossland - Covnsellor Peter Darby-Knlght - Dramatheraplst Llsa Darby - Fundralslng and Communlcatlons Admlnlstrolor Jane Dempsey - Counsellor Helen Enrlght - Counsellor Ruth Galt . Counsellor QntQ Dash winnefs, Barbara Gonzolez - Counsellor and Nature-based Servlces Manager Chrls Hawklns - Counsellor Carollne Huklns - Counsellor Ron Kann - Telephone Assessment Advlsor "( Angle Knorpel - Counsellor Gemma Mason - Counsellor Q. TrekFe5t, JO Lucy Mcmahon - Communlcatlons Offlcer -/Isso s leoving wehearyov.org.uk Annual report and accounls 2021/22
Highlights of the year The impact of the Covid-19 pandemic on the people we support cannot be overstated: attending treatment alone or not being able to accompany loved ones, experiencing delays to diagnosis and treatment, and so much more. The emotional support we continued to provide through the lockdowns was vital, but not everyone felt able to access the service in a fully remote model. It was fantastic to return to a hybrid model in 2021122, reaching people in the way they choose to access support, while incorporating things we've learned as a result of the pandemic. There 15 much to celebrate - here are a few of our highlights for the year: Fond lawewells and new beglnnlngs Our CEO Melissa Hillier left us at the end of January 2022. to join Bath dementia charity RICE (Research Institute for the Care of Older People). In March, we welcomed Lucy Kitchener to WHY, who comes to us from a career as a strategic local authority and health commissioner of mental health and wellbeing services for children, young people and adults. A decade of fundralslng...and another world recordl Rachel Clark marked a decade of raising money and awareness for WHY in memory of her mum Shirley, and an incredible £67,000 total, with 12 monthly challenges in 2021. Challenge Nine in September 2021 saw an almost 800-Strong Team Clark beat the world record for the largest number of players in an eight-hour game of skittles. Home sweet home... In November 2021 we got the keys to our new home at North Parade. Frome. the first time we've all been in the same building since 2018. Mark and Barbara did an amazing job of decorating our lovely children's counselling room on a shoestring. .and Frome Town Rotary funded our new sign5 to help people find us. A growlng leam We welcomed several new team members in 2021122, including Fundroising ond Communicotions Administrotor Lisa Dorby, Office Administrator Mark Besley and dromatherapist Peter Darby-Knight Inot octually a new face. but a new member of the employed team, when we waved goodbye to our counsellor Eleni Constantil. Last but not least, our social enterprise The WHY Gallery liked our Kickstorter Molly Whittock Ipictvredl so much, we secured funding to keep her. WHYgrow bereavement group and servlce developments Among several service developments this year (see p8 and 91. we launched a monthly therapeutic gardening group for bereaved adults, in partnership with The Walled Garden at Mells. The group takes part in gentle gardening activities and observes nature's cycles, with a WHY therapist in attendance. £irow Annual report and accounts 2021122 wehearyou.org.uk
Our vision Our vision is a world where free access to high quality therapeutic support is available when and where it is needed, for everyone affected by cancer and any other life-threatening conditions. Our mission Our mission is to provide free therapeutic support for children, families and individuals in Bath and North East Somerset, Somerset and Wiltshire who are affected directly or indirectly by cancer and other life-threatening conditions. Our organisational values We are an Innovatlve and learnlng organlsatlon always seeklng to Improve the support we provlde We are empathellc, collaboratlve and proactlve In our work why Cancer Counselling We operate Independently and slrive to always evidence the Impact of our Service We have a cullure of trust building our team sustainably wehearyov.org.uk Annual report and accounts 2021122
What people say about us why... "Wlthout WHY I don't thlnk I could have gol Ihfough the darkest tlme In my Ille. I losl hyo slbllngs wlthln SSX weeks ol eoch other. WHY gove me the most Inciedlble $vpport ond gulded me throvgh my despalr In the most compasslonale woy. My counsellor was exlraordSnary and I wlll alway5 be eternolly gralelul lor her care. Sh• was Ilke a11ghthouse In the ioughesl seo helplng me lo Ilnd my way back Into the Ilght." valuabl have been for me. I feel Jo threw me a line when I was lost and struggllng In a dense fog. To keep In the here and now, to be grounded. I deal wlth sltuati ns when they e and not wait for thlngs to happ Having a non-judgemental space to articulate how I felt during my daughter's cancer treatment, and understanding myself and my emotional reactions has been life changing." I think that Covid has given us a small positive in that now the option of Zoom is available. I found it easier to be emotional and engaged in the sessions without the worry of it being face to face." "I really needed to talk obovl all Ihat happened to me os I found Ihal talklng to trlends and famlly had run Its course and11 was theln saylng. 'Just ,move on now,. Whlch was very dlfflcult ttstjo. People ' Ihlnk that atter you have your operallon that y_ou are then (. That's nol the case, and WHY helped me move past. 4 that. I now feel Ilke I can j swltch off the Ilght to all thtyt huppened to me." Annual report and accovnls 2021/22 wehearyou.org.uk
Our service There have been plenty of challenges and successes over the last year as we have emerged from lockdown and the worst of the pandemic. Over the course of the year we have resumed all our services face to face, but continue to offer a blended approach for those clients preferring to work online. We have felt acutely the impact of the pandemic on our client group. All the difficulties individuals face when they are having treatment, caring for someone or ore bereaved have been hugely amplified by lockdown. isolation and a contagious disease. As well as an increase in client numbers post lockdown, we have experienced an increase in the complexity of the work and levels of distress omongst the people we speok to. There hove not been any signs of the demand for our service decreasing and it is possible that the effects of the pandemic will be deeply felt by our client group for years to come. Ilkins, Clinico In response to these challenges we have developed and diversified our services to reach more people, in more ways. We continue to offer WHYtogether, WHYoutdoors and WHYbemindful but have also developed WHYgrow, a monthly therapeutic gardening group for bereaved people. We have started to offer family support sessions to hold and guide families, and it is now possible to have one-to-one counselling outdoors, meeting the counsellor for WHYwalkandtalk session, walking lor sitting) in a natural setting. We have begun a small mobile in-school support service for those children who ore unable to access our community counselling. As in previous years, we provide clinical supervision to NHS staff at Yeovil District Hospital and Musgrove Hospital, and in 21122 we have also provided this service at the Royal United Hospital in Bath. We have developed and established our'men We Hear You, service to provide men recently diagnosed with cancer the opportunity to think about their emotional needs and have also started providing children, adult and couples counselling in Chippenham. Finally, we are working olongside Dorothy House and Headway to provide specialist counselling to their employees and clients. Cath Wllklns Cllnical Manager wehearyov.org.uk Annual report and accounls 2021/22
Our service Reachlng men wlth cancer Like many counselling orgonisations. we see more women than men, although our remit as a charity recognises no such disparity. Our Men We Hear You service operates by referral from the clinical teams at the Royal Uniled Hospital in Bath and Yeovil District Hospital. When men visit the clinic for cancer treatment. they are offered on opportunity to speok with our counsellor Peter vio Zoom on the same day, without needing to refer themselves. WHY grow . gardenlng group We worked with the beautiful Walled Garden in Mells to offer WHYgrow, a monthly group for people who have10st a loved one to cancer or a life threatening condition. A small, closed group meets ecch month and tokes port in non-strenuous gardening activities as they get to know one onother, in the company of o WHY theropist. Spending this time together, surrounded by nalure and its cycles, hos been of huge benefit to participonts: 66 So far the two sesslons hove helped $0 much, In the $en$e that It makes you feel very at ease. and to spend tlme hldden away In such a lovely seltlng. Just toklng tlme for yoursem, but at the same tlme sharlng your grlel wlth others who can understand. A WHYgrow partlclpanl Moblle chlldren ond young people's servlee The WHY schools helicopter service was born from a referral we received for a young person who was unable lo attend any ol our community clinics. She also did not attend a school where we were already working. This referral highlighted a quiet but real need in our communities,. the children and young people who need counselling support with WHY but are not lucky enough to attend a school using our services or have the support networks to gel them to a local clinic. It meons that without WHY going to them, sadly they will miss the opportunity to receive counselling with us, So we decided to fire up a 'helicopter'. Building o project whereby a theropist con be broughl into a young person's school os o one off ond helicopler in and out as needed by Ihe students. Rochel Clyburn, one of our Art Theropists hos headed up the project ond opproached schools in oreos where pupils are likely lo only be oble lo occe5S therapy inside their school doy. The project cuffently runs one day a week with Rachel acting as a Moble arl therapy unil travelling between schools. Art therapy is a psychotherapeulic intervention often used with children and young people. Art therapy is similar in many ways to traditional talking therapies or counselling. but wilh the added use of ort making and interpretalion. Creating artwork while in therapy helps children and young people build a trusting relationship, express underlying or unclear emotions and make sense of their own story. Ochel ciqv Annual report and accounts 2021/22 wehearyou.org.uk
Fundraising We began this financial year towards the end of the third UK lockdown. with little certainty about when the end of the pandemic would be in sight. That same lack of certainfy has made life infinitely harder for the people we support, and with the easing of restrictions came the anticipated increase in referrols. As a consequence, the pressure to fundraise and meet that growing need has been intense. Luckily, we have fantastic individual and corporate supporters, full of passion and inspiration, and a fundraising team to match. I know we'll work together to ensure we're always here for those who need us. QisiiTrg and com Let them eat cake We began the year with one of many virtual fundraising challenges, osking budding young bokers to wow us with their sweet creations. They didn't disappoint. although it's fair to say we were a bit disappointed to not be oble to taste all their amazing entriesl Our supporter and baking expert Keren Hayden was our judge ond chose Polly's pineopple coke (see p31 and eight-year-old Freya's Easter-themed creation Irighti. Rachel Clark - 10 years of fundralslng Our ambossodor Rachel Clark celebrated a decade of fundraising for WHY in memory of her mum Shirley with e1ve monthly challenges. They included acts of kindness, a physical challenge complete with pumpkin for Halloween and most memorobly. revisiting the 2019 Guinness World Record attempt and smoshing it out of the park (see Highlights of the Year. p51. Rachel has done so much to raise awareness of our service ond her tireless work has not only raised an incredible £67,000 land countingl but olso inspired so mony people to get involved and moke o difference. Three Peaks challenge - twlce In June 2021, one year later thon scheduled, the first of two #TeomWHY groups set off to scale Ben Nevis, Scofell Pike and Mount Snowdon, only pausing for the drive between them. Our supporters at Garston Vets followed in September. Between them, they raised £18,993 for WHY. Tea and cake for a good cause In June/July 2021. we hosted a pop-up cafe at Rook Lane during Frome Festival. Our volunteers Sprang into action to bake and serve delicious cakes and savouries to festival-goers. It raised £600 but perhaps more importantly, it brought us back together with our volunteer team ofter a long spell apart. 10 wehearyov.org.vk Annual report and accounts 2021/22
Our charlty partnershlps Among our choiity partners this year were Midsomer Norton-based firm of solicitors Thatcher and Hallam. who have been active in supporting us, taking part in the skittles world record. donating items and volunteering at WHY fundroising events. Team member James is due to run the Bath Half and complete a skydive for WHY in summer 2022. Laura Ablett, Partner at Thatcher + Hallam, said: "We are dellghted to be supporting We Hear You lor the next 12 months. The servlce they provlde is somethlng thal any of us could need at any tlme - whether we are laclng the diagnosls of a life-threafening Illness ourselves. we are supporting a loved one or we've experlenced a bereavemenf. As a charity they work Tight In the heart of the communlty we serve and so we really hope we can be successful In our fundralslng for them. bul that we can olso help ralse awareness off the servlces they offer lo local people. We'd like to say a heortfelt thank you to all our 2021122 charity partners for their support (see full list on p39. Inflatable sk for WHY This event was delayed by high winds in 2019 and for obvious reasons didn't happen in 2020...but in July 2021 a sizeable team took to the inflatable obstacle course at Bath Racecourse. Youngsters Jacob, Stella and Lilia were among the participants ond raised £530 between them. They agreed it was worth the waiti Qu JOCOV A bumper year for Chrlstmas cards Lots of local businesses hosted o basket of WHY Christmas cords in .Is 2021, especially in and around our home in Frome. They sold like proverbial hot cakes and spread some festive cheer along with aworeness of WHY. Thank you to artists Amy Yates, Hannah Carding, Val Culff and Jake Galley for donating beautiful festive designs, and to all the shops and cafes who sold them at no profit to themselves. especially social enterprise The WHY Gallery Ipicturedl who do thal oll year round. Chrlslmas fundralslng Our onnual Santo Dash went ahead, albeit on a slightly smaller scale than in normal times. As usual we were supported by Frome Running Club, ensuring all the Santas had a safe route to run and an accurate time stamp for their PB-while-dressed-as- Santa... We also acted as middle man for children's letters to Santa for Christmas 2021. performing Christmas list admin and sending lots of youngster5 0 letter back wilh a sweet treat. Annual report and accovnls 2021/22 wehearyou.org.uk
The WHY Gallery WHY'S social enterprise The WHY Gallery is a social enterprise raising funds for WHY by exhibiting and selling local artists, and makers, work. The gallery sells beautiful original art and handmade jewellery, ceramics and textiles. The exhibition space in the rear half of the shop on Stony street changes every six weeks, featuring a local artist and hosting a preview evening where you can meet the artist in person. The gollery staff also organise & run the 6x6 fundraising exhibition (selling artist-donated artwork) & The Frome Art Fair. The WHY Gallery makes a yearly donation to We Hear You from profits made from sales and events. The gallery also serves as a shop front to promote We Hear You's service. The gallery has grown steadily, this year seeing record sales. Laura Holden. WHY Gallery Manager 6x6 exhlbltlon The 6x6 fundroising exhibition for We Hear You happens annually at Frome Venue The Silk Mill. Each year over l 00 donated ortworks measuring 6x6 inches are avoilable to buy for £40 each. with the proceeds going to We Heor You. Artists exhibiting at 6x6 range from established professional artists to emerging artists working in print, ceromics, lextiles, paint ond mixed medio. It's a truly democratic exhibition, with established South West artists such as Chris Pig, Jamie Gallagher & Amanda Bee exhibiting alongside emerging artists of all ages. It's first come first served, with queues forming for the opening nighl lo get first pick of the wonderful ortwork on offer. The event is now in its fourth year and has grown with more artist contfibvting and greater sums roised each year. The event has become part of the cultural landscape of Frome, and is a wonderful coming together within the community as raising funds and awareness for We Hear You. Pl & Ib 12 wehearyou.org.vk Annual report and accounts 2021122
Vital statistics 2021 /22 Adults: jo 566 Affected by: 75.67. female 24.270 mole 0.270 Other gender 111 non-patlenl$ 53Y. Cancer 887. other conditlon: 12Yo bereaved 267. Chlldren and young people: Affecled by: Patlents 77. 159 587. female 41Vo male Other gender 111 non-pallents 937. Cancer 667. other condltlon: 347. bereaved 41 Y. Total people WHY supported in 2021/22 725 587. 247. Somersel 8aNES iltshire Many of the 2021122 figures remain similar to previous years. We're pleased to see a slight improvement in the gender imbalance for adult counselling, with men making up 247. of clients, up from 1870 in 2020/21. Overall in 2021122 there has been a 27Yo increase in total referrals, although last year's figure was lower than expected due to the pandemic and people waiting longer in order to access foce-to-face support. The percentage improvement in wellbeing among our adult clients, as indicated by the CORE Outcome Measure was 417. The improvement in the SDQ system used for clients under 12 was 45Y. We offered 5,026 counselling sessions in 2021122, across 17 venues, including online and telephone counselling. Annual report and accovnls 2021/22 wehearyou.org.uk 13
Annual report and accounts The Board of Trustees present their annual report and the Independent Examination by a qualified accountant of the charity for the year ended 31 st March 2022 Governing document Independent Examiner We Hear You is a charitable Josh Kingston, Bsc., ACA incorporated organisation (CIO) Burton Sweet Limited adopted on Ist April 2014, amended The Clock Tower by a special resolution of its members 5 Farleigh Court on 22nd January 2015. The charity Old Weston Road is governed by its CIO constitution. Flax Bourton Bristol BS48 1 UR Aims, objectives and activities Bank We Hear You works across Bath and CAF Bank Limited North East Somerset, Somerset and 25 Kings Hill Avenue Wiltshire providing emotional support to Kings Hill patients, families, friends and carers who West Malling have been touched by cancer or any Kent other life-threatening condition. ME19 4JQ The objective of the charity is for the public benefit by provision of support through counselling for individuals who have been affected primarily or by association by cancer and other life-threatening conditions. 14 wehearyov.org.vk Annual report and accounls 2021/22
Reference and administrative details Charity name: We Hear You (WHY) Charity no: 1156001 why Reglstered address: 14-15 North Parade Frome BAI I IAU Cancer Counselling Board of Trustees I st April 2021 to 31 st March 2022 Board of Trustees October 2022 Anne Montogue - Chair Rochel Notley - Treasurer Cara Burr Hannah Cottee-wort (until January 20221 Wayne de Leeuw Dr Dorothy Goddard Dr Joachim Ryan Tessa Wary Anne Montague- Chaif Wayne de Leeuw - Vice Chair Rochel Notley - Treasurer Cora Burr Tony De Jaeger Dr Dorothy Goddord Dr Joachim Ryan Tessa Warry Appolntment and training of Trustees The members of the charity are the members of the Board of Trustees and their number must be not fewer than three and not more than twelve. The number of four-year consecutive terms of office that a member may serve cannot exceed two, thereby limiting continuous membership to an aggregate of eight years. The appointment or election of trustees is determined by the Board of Trustees through open advertisement and interview. The Board seeks wide representation from the charity's many stakeholders and to cover the main areas of required expertlse. A skills audit is undertaken annually to ensure that a diverse skill set is met. In the event of particular skills being lost due to retirement or new skills required. individuals are approached to offer themselves for election to the Board. New trustees receive an induction from existing trustees and senior members of staff. Trustees are provided with a trustee information pack incorporating statutory information along with governance. management policies and procedures. Annual report and accovnls 2021/22 wehearyou.org.uk
Governance and organisational management The Board of Trustees met six times during the year ending on 31 st March 2022, where they determined and approved the strategy arid budget and reviewed the charity's performance. Trustees have delegated the day-to-day management of We Hear You to the Chief Executive Officer who, with support from the team, is responsible for delivering the approved strategy. We Hear You is an organisalional member of the British Association of Counselling and Psychotherapy IBACP) and is bound by its Ethical Framework for Good Practice in Coun5elling ond Psychotherapy120181. Publlc beneflt The Board of Truslees confirm Ihey have had regard to the Charity Commission's guidance on public benefit and have complied with their duty under section 4 01 the Charities Acl 2011 when reviewing the chority's aims and objectives: and in implementing current and planning future activities. The Charities Act 2011 sets out 13 differenl oims which ore recognised os choriloble purposes. ond We Hear You meets two of those aims, in porticvlor, the odvancement of health and the relief of those in need by ill health or disability. We have referred to the guidance contained in Ihe Charity Commis5ion'5 generol guidance on public benefit when reviewing our aims and objectives. In particular, all of the services provided lo patients, families and carers are free of chorge, and available lo all members of the public in the area served by We Hear You and who meet the referral crileria. Rlsk Management The Board of Truslees have considered the major risks to which the charily is exposed and have established procedures including a risk register lo identify, mitigale and manage those risks. All risks are reviewed regulody at trustee meetings, wilh regular Iraining lor sloll and annual updotes to the staff handbook ond policies and procedures manual. Significant risks include: Flnanclal sUStalnoblllty We pursue diverse opportunities to generate income and continually look for new ways to raise sustainable income. We implement procedures for authorisation of all transactions, regularly review expenditure to provide up-lo-date and relevant information, mointain control and miligate fraud. The charity olso sets o reserves policy which wos updaled in lighl of Covid-19 and it is regulorly reviewed by the Board of Trustees. Safeguardlng Sofeguording - All counsellors hove enhanced DBS checks. Sofeguording Iraining is provided on o regular bosis for all trustees, slaff and counsellor5. We have a soleguording children ond vulnerable adults policy which is reviewed ond rotified onnuolly, along with nomed sofegvording officers. WHY space Mosl of the team have conlinved o hybrid working model since moving into the chority's new office on North Porode, Frome. Neverlheless, office space remains a high risk due to uncertointies related lo post- pondemic requirements. Retentlon of knowledge and expertlse We endeavovr to focilitate staff to achieve a high level of job Satisfaction thereby enabling them to feel fulfilled, Supported and provided wilh career development. 16 wehearyou.org.vk Annual report and accounls 2021/22
Financial Review from the Treasurer A huge thank you to everyone who has raised money for the charity over the last year, and to the trusts and foundations that have funded us. It is through your generosity that we continue to be able to offer to support to anyone impacted by a life- Ihreatening condition. The impact of the pandemic has been strongly felt amongst those we support, and we are seeing demand for our services rise in unprecedented ways as we l Notley, Thft> leave the periods of lockdown behind us. Our income controcted 17% to £449,570 against 2020/21 os the Covid-reloted gronts subsided. Our expenditure of £533,126 resulted in o deficit of £83,556 for the consolidated group in 2021122. The growlh in expenditure wos o plonned increose by the Board ol Trustees and senior monogement to lockle the conlinuing increase demond lor our services. Prlnclpal fundlng elements Fundraising from the local community os well os corporate support delivered £119,866 of unrestricted funds. a small increase 015% in the year. Income from trust5 and foundotions was £248,672, 0 decrease of 37fo on prior year. This reduction w05 anticipated due Ihe unique nature of gront funding in 2020121, and we continue lo rely heavily on our local communities lor a third of our income. The WHY Group remains commitled to generating diverse, sustainable and unrestricted income through its trading subsidiary. Costs increased in 2021122 as a direct result ol increasing our service provision and offering our service users a return lo in-person support where possible. Reserves pollcy Our reserves at 31 sl Morch 2022 of £210,94412021 £294,5001 are comprised of £30,102 designoted costs, restricted funds of £42,640 and general funds of £136,823. The reserves policy at WHY allows lor the evenl ol a reduction of funding and the opportunity to fund work that meels our objectives if no granl can be found. As part ol our reserves policy, all monies including restricled grants and donalions received are ring fenced, kept secure and our net current assets of £264,00412021 £301,540) reflects the reserves policy and the receipt in advance of funds to allow us lo continue projecls into Ihe next financial year. This reserves policy is reviewed annually, as port ol ongoing business planning and budget approval process. The level of reserves is within the truslees, recommended range of a minimum level of reserves of £160,000 and a maximum of £280,WO. Rachel Nolley Treasurer ¢hurtlubaChth. 1oTestO.5% fraCOrn 14.2% 202 /21 202 /22 onli.1Mts & fthnidaliofd .3% DanalknD Annual report and accovnls 2021/22 wehearyou.org.uk 17
Achievements and performance overview As ever we acknowledge the generous support of the communities we serve. especially as the impact of the pandemic continues to be felt. We are also grateful to many grant-making organisations for their support during what has been another challenging year. WHY was once again funded by a combination of community fundraising and corporate partnerships, grants, tiusts and legacies in 2021122. Our community fundraising activity was impacted by the Covid-19 pandemic for 0 second year, as demonstrated by the reduction in income from this source. We hope that next year's annual report will show a return to the success of previous years in this area. A diagnosis of concer or ony life-threotening condition has on enormous emotional impact. For some, the emotional impact can be as great, or even greater than, the physical. For those close to and supporting the individual diagnosed. or the bereaved, it can be equally devastating.. "I felt gullty, she wasn't my wlfe, she wasn't my mother, she wasn't my slster or daughter. But her death In partlcular. the Impact It had on me was so huge. I dldn't feel I had the right to be so upset about It. Which Is daft and that's what comlng here did for me. It said, she wasn't any of those thlngs to you, but she was such a close frlend." Money often becomes an issue for people having treatment for a life-threatening condition. Our services are free to ensure they're there for onyone who needs them.. timely, accessible and welcoming. Our generous offering of up to 16 sessions of counselling per client allows space and time to explore difficult feelings with a skilled, specialist listener, And we're unique in our area for placing no time limit on accessing our support. Whelher it happened yesterday, or decodes ogo. WHY are here for you. All We Hear You's counsellor5 are profe55ionolly trained. experienced and adhere to the British Associotion of Counselling and Psychotherapy IBACPI or alternative professional body. As an organisational member of BACP. WHY is bound by its Ethical Framework for the Counselling Profession5120181. We see children, young people and adults in 17 venues across Somerset, Bath and North East Somerset and Wiltshire, as well as via video call or telephone. Our mindfulness ond nature connection courses are among a range of innovative services designed to meet our clients where they are, in the way that suits them best. 18 wehearyou.org.vk Annual report and accounls 2021/22
Statement of trustees, responsibilities The trustees are responsible for preparing the Trustees, Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards including Financial Reporting Standard 102: The Financial Reporting standard applicable in the UK and Republic of Ireland Iunited Kingdom Generally Accepted Accounting Practice). The law applicable to charities in England & Wales requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the income and expenditure of the charity for that period. In preparing these financial statements. the trustees are required to: select suitable accounting policies and then apply them consistently; observe the methods and principles in the Charities SORP; make judgments and accounting estimates that are reasonable and prudent; state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and prepare the financial statements on the going concern basis unless it is inappropriate to presume that the chority will continue in business. The trustees are responsible for keeping sufficient accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial stotements comply with the Charities Act 2011 , the Charity (Accounts and Reports) Regulations 2008 and the provisions of the trust deed/constitution. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Sinnp.d'. Rachel Notley, Treasurer 3rd November 2022 Annual report and accovnls 2021/22 wehearyou.org.uk 39
Financial statement Independent examiner's report to the trustees of We Hear You I report to the trustees on my examination of the accounts of We Hear You Ithe Charifyl for the year ended 31 st March 2022. Responslbllltles and basls of report As the charity trustees of the Charity you are responsible for the preparation of the accounts in accordonce with the requirements of the Charities Act 2011 I'the Act'i. I report in respect of my examination of the Charity's accounts carried out under section 145 of the 2011 Act and in carying out my examination I have followed all the applicable Directions given by the Charity Commission under section 14515llbl of Ihe Act. Independent examlner's statement Since the Charity's gross income exceeded £250.000, your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the exominotion because l om o member of the Institute of Chartered Accountonts in Englond and Wales, which is one of the listed bodies. hove completed my exominotion. I confirm thot no moteriol motter5 have come to my attention in connection with the examination giving me cause to believe thot in ony material respect: accounting records were not kept in respect of the Charity as required by section 130 of the Act., or the accounts do not accord with those records; or the accounts do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2CK)8 other than any requirement that the occounts give a 'true ond fair view which is not a motter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Josh Klngston, Bsc.. ACA Burton Sweet Llmited The Clock Tower S Farlelgh Court Old Weston Road Flax Bourton Brlstol BS48 1 UR 031111202 Annual report and accovnls 2021/22 wehearyou.org.uk 19
Accounts 2021 /22 WE HEAR YOU CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES Ilndudlng In¢om• & Exyndltur• A¢countl YEAR ENDED 31 MARCH 2022 Unrg•tfl¢tod Unro•trl¢¢•d G•t)•r•l D••lgnat•d Fund Fund Toil Fund• 2022 Total R•¥trfet•d Fund• 2021 ReBlal•d DonalioThB. grants and leg8de8 Charitable 8thvllie$ Other Iradiw Investmgnts 209,877 34.507 88.780 2,898 113.530 323,407 34.507 88,760 2.896 472,173 22.246 47.013 3.035 Total Inc<>ffl• 336,040 113,530 449.570 S44.487 Exp•ndllurn . RalslrvJ fuTrJ8 Ch¥rllabl• •thviles 163,435 224,783 2,879 132,131 1e8,314 386.812 122,070 307,316 9,896 Tt>t•l KndItur 388.218 9,898 135,010 533.126 429,388 N•t In¢om•l(•xp•ndllur•l 10 152,1781 19,8981 121,4801 183,5%) 115.081 Trnnsfers betsn lund8 21 N•t mD¥•m•nt In fund• b•for• t•x•tlon 152,1781 19,8981 121.4801 183,5561 115,081 Tot•1 fund• It 1 Aprll 2021 21 1K),380 40,000 64,120 294.500 179,419 Tot•1 funds at 31 M•rch 2022 21 138.202 30,102 210,944 294,500 The group h88 Tr) r•cognl8ed gaSn8 or kJ8889 Oth8r Ih8n r88uIts fof lh8 y•8r 88 8et out above. l of th• octlv4ti•s of th• group ar• d#sd As eanbnuirg. The notes on p23 to 37 form part of these financial statements See notes 13 for fund-accounting comparative figure 20 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU CHARITY STATEMENT OF FINANCIAL ACTMTIES Ilncludlng In¢¢m• & Exp•ndltur• Account) YEAR ENDED 31 MARCH 2022 Unrnstrkt•d Unr••trlct•d G•n•ral D•lgnat•d Fund• Fund• Total Funds 2022 Totsl FuTrJs 2021 R05tatod R•itrlei•d Fund Not• In¢om• from: Don8ts'ons, grants and legadè8 Chartlable acllvltie8 Oth¢r trading acts"1&$ Investments 194,881 34,$07 48,875 2,896 113.530 308.211 34.507 48,875 2,896 445.368 22.248 32,038 3,035 Total Incom• 280.959 113530 502,687 xp•ndllur• on: R8ising funds Charilable a'tle8 111,877 224,783 2,879 132,131 114,758 366,812 84,361 307,318 9.898 Tolal •xp•ndltur• 336,660 9.898 135.010 481,568 391,677 N•t Incom•l(•xp•ndltur•l 10 155,7011 19,8981 121,4801 187,0791 111,010 Tran8fer8 betrmen funds 21 N•1 mov•m•nt In fvndl 155.7011 19,8981 121,480} 187,0791 111.010 Tot•1 fvnd• •11 Aprll 2021 21 192,524 40.000 84.120 296,644 185,634 Total fund• at 31 March 2022 21 136,823 42.640 209.565 296,644 The 9roup ha6 no We91#*d g8ln8 or bsBes oiher Ihan the results for the year as sel out above. All of th• act¢vlll•8 of fv group are dos$•d 08 o)nllnulng The notes on p23 to 37 form parl of these financial statements See notes 13 for fund-occounting comparative figure Annual report and accovnls 2021/22 wehearyou.org.uk 21
Accounts 2021 /22 WE HEAR YOU BALANCE SHEET AS AT 31 DECEMBER 2021 Group 2022 Charlty 2022 Group 2021 R••tat•d Chorlty 2021 R•tat•d Not• Flxgd ••Mt• T8ngible a688¢8 Investments 14 5,968 5,968 Cun•nt u•ts Siock D6btor8 C8$h at bank In h•ThJ 5,133 5.206 362.544 372.883 4,109 15.986 311,642 331,737 1,856 6,802 414,155 422.813 17 8,141 406.261 415,913 Crndltor•'. •mount• falllng du• wSthln on• yg•r 18 108,879 78.656 123.773 119,271 N•t currnnt a•Mts 284,004 253,081 299,040 296.642 Tot1 l•M curr•nt IlbIl1•8 289,972 253,083 307,000 296,644 Crndltorn: •mount• falllng du• •ft•r mor• ¢h•n orni y••r 18 159.0281 143,5181 112,SOOI N•t •M•l• 210,944 209,565 294,500 296,644 Fund• Unr••trfct•d fund• Gen•r#l funds Non.ch8ri¢8ble tradlng fLNKI8 D•sign8led fuFvJg 22 22 22 136,823 1.379 30,102 136,823 192,524 12,1441 40,000 192,524 30,102 40,000 R••trlct•d lund• 42.640 64,120 Total fund• 210,944 209,S6S These financial slalemenls were approved by the Trustee5 on 3rd November 2022 and are signed on their behalf by.. Rachel Notley TrLA8tee 22 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Aeeountlng pollel•• B¥• of prgp•rfng th• fln•n¢lal •tat•mgnts The 8ccDunts Ifinanci813latemenl81 have been prepa lo glve a 'true and lair, view and have d8Parted from the Charitie8 IA¢eounts and Rèports) Ragulation$ 2008 only IO the extent requlred to provkle a 'lrue and fair vw,. Th15 departurt h8$ Involvsd folk)wiw Accountin9 ar ReportiNJ by Charitlas.. Statomenl of R8cornmend8d Pr8ctKe applicable to charities praparing thalr accolints in acLordance with the Financial Reporting StsThJard 8pplic&bl& Sn thtr UK and RepublSc of Irfrla IFRS 1021 issued In October 2019 rather th8n Ihe Accounting and Reportiro by Ch8ritie8'. Stalement of Recommended Pr8CtiC4 effeclive from 1 A1 2005 [Ch ho$ 6ln¢• h•n withdrawn. The charfty18 8 publlc benefit entbty a8 daftned under FRS102. Th•r• ar• no mal•rial UnrtaIntI•l about th• charwi 8b+lfy to eornt1n as a go¢ng conc•rn. d•ipitè thè iignifi'cant unurtainty around public fundralsiry beiro caused by the curr8nt cost ol liviro crfsls. Whllsl the Trustees 8cknowledge there may be challerrfJe8 around cMMunity fundrai8ir¥J and Corporate glvlng a8 8n Impact of this, the charity has suffic+ent resefves to be atle to rnee¢ IheBe ¢holl•ng88 •nd h96 nSId¢rI Ih¢8• Impa¢ts within It$ 101orves wllw. Bash of eon8ollthtlon The Con801KYated Statement of Flnanoal Activiti88 ISOFAI Con601id8ted Bth18ncg Sh8•t tonsolidat• tha fin8ncial 8tatem8n18 01 the Charfty 118 BLthidiary, WHY Gallery Ltd. The r88uIts of the 8ub8k11ary are con8olk1atod on 8 Ilne by Ilne ba818. Fund •ccountlng Gener81 funds are unr•gtrtct¢d furn#8 %thich #rg 8vall8ble for al ihe dl8cretion of Ihe Tru8tee8 In lurtherarKe of Ihe general obj•dlw ol th• ChgrSty and 1¢h h•v• not hov• b•en d•ilgn81od for other purpo808. D6sign8ted funds comprlse unreslrictsd luTrJs th81 h&v8 bèan 5•1 asid• by fw•t•$ for rtI¢Ll18 purpo$. Th• aim ard w ol each designated fund19 Set out In the FKJle8 to the financial Stalements. Re8tricted funds ar8 fundB which 8re lo be u8ed In acc1Jrda 8pecinc re81rtcl+on8 Irnp08ed by donor8 whlch h8ve been ralBed by Ihg Charily for particular purwses. The cost ol r8i8iro and adminisleriry such lund6 are charged ag81n8t Ihe BperAfic fund. The alm #nd u$• of 0o¢h r•$1¢ fund 1$ $•1 in ¢ho to the financt818t8lements. Incom• All incorng is included in the Statemenl 91 Finance kltwtieB when Charlty is legally enliled lo the income and the amount can be quantili•d wth reason8bl¥ a¢curacy. S¢m grant InM i¥ ¢erTed there the conditions for receipt are not met al lh¢ end of ¢h? accounung perfod, Incorn8 r•prns•nt8 the lotsl ItKom• r8c8lv8ble durfro th• p8rbd, Indv)irYd gall•ry and $81&s, Inl¥r•$l rO1Ve, gfft 8hl r[pts. Iwx)me 18x recoverable In rel8tion to donBtlons recelved under GWI Of de8d8 of cL)venant18 recognlsed at the Jrne of the Exp•ndlturn All expenditure is acLounied loron an accnjals basls Incluslve of any VAT lch cannot b¢ r¥cov8rnd 8nd ha$ been Included under expenBe ¢8tegories tr581 aggw8te 811 COBts for alk)c8tion lo actlvities. Exwndluffj on ral$lNJ lund$ Inwrrsd in tradlro aties. Charitable activitiès indude expenditure on ¢rrry OLrt unrelI1Trj and sUpe8n servws and incIleS both direct o)¥ts aTrJ 8UPPOrt costs relatiro lo t)Se activit$. Govemance costs are those incurred in connectbn th admlnislratbn of the charity and eompllarte8 Mth cons1tuonal and staiutory requirements. Govemance costs 8re incI1ed within charitable acbvity support costs. Annual report and accovnls 2021/22 wehearyou.org.uk 23
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 A¢¢ountlng polkkn• Icontlnu•d) T•nulblo Ilx•(l •u•¢• Tangible fixed assets ars ¢1088rfied 85 such when they have 8 v81u• ov•r £1.C¥)0 8 useful Ilfe ol 0r gng year. They are sta16d al cost le depreciation, %thich Is prr>vld+J #l rates calrAJl8ted to write off tha o)8t of fixed a68ets, le88 thelr •stlm8t•d rtsb#ual vallte, over their expected useful lives. T•nglblo Ilx•d •u•l•- D•pr•cl•tkni Depretsatkjn 13 provKJed at the lollowlrrfJ annu81 rat•$ In order to wrtte off each 88Set ov•r Its •smled ern0m Ilfe. Fumtture, fSthng8 wulpmenl Ollke •gulpm•nt 20% 8tralght Iln• 20% 8tra6ght Iln• In8tM•nI8 Inlm•nts In 8ubsldlhrfe8 are valued at ClJ8t 1•88 prO810n for Impalmient. 8to¢k# Stock8 are v81(d at ¢h• lower of Brnj nel rea118able v8lu8 8ft•r m8kSng due alkjwance for ob8olet• 8ThJ •bw-mo%Arg Btock8. Yx•tlon The ch8rtty18 exempt from o)rp3ratron tsx on Its dwrftabse aCtItth. Don•tlon• •nd l•oael•• Group & c1 Unr••trkl•d Unr••trlct•d G•n•r•l D••lgnat•d Fund• Fund• R••trlet•d Tot•1 Fund• Total Funds Fund• 2022 2021 R••tat8d Don8tion8 Grants Job R•i•nUon S¢home Olhar govèmmont 9r8nt Non-gov•rnm•nt 9rant6 74,735 74,735 87.106 5,199 1,548 113,201 5,199 41,339 113,530 226.731 316,923 CrIty •utstot•l 194,681 113.530 308,211 445,388 Job R•tènUon 5chemo Othai govèmment grants Non-wvtrnrnent 9rants Int•r-group •llmin•titsn$ 6.fj05 3,139 8,452 13,0001 6,605 3.139 8.452 13,0001 28,30S 110.0001 Group don•tlon# and 10g•cI•• 209.877 113,530 323,407 472.173 Ineorno from dOnaon8 legac In the pr4of ar h•$ bn da48ed as unreslrict8d n#r•I lurtds except fordOnatnI of£5,C¥J) non4Jovemmgnl grants of £132.116 which rastriclgd. 24 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 In¢orn• frryn ¢h•rSt•blg •dl¥lllo• Group & Charlty Unrg•trl¢tsd Unr••trtct•d G•n•ral D•¥lgnat8d Fund• Fund• R••trf¢t•d Totsl Fund• Fund• 2022 Total Fur 2021 Re8tal8d Coun8ellirvJ and supe11n 34.507 34.$07 22.246 Group & CrIty tfrtal 34,507 34.S07 22.246 Irm• from chorflabla 8ct+vltl88 Sn tho Fwknr8r h88 been das$8d 8$ Un$trt¢IOd 9¢roral furdg. Incom• from.. Othgr Ir•dSry •cllvl¢l•• Group & Charlty Unrn•trl¢t•d Unr••trl¢t•d G•n•r•l D19n•t•d Fund• Fund# R••trl¢t•d T)tsl Fund• Fun 2022 Total Funds 2021 MerchaThJlSi incnme Managèmtnt 18• InoJm•- WHY G8lbry Lld Event incKJrne Olher Incorne 2,370 2,370 712 3,800 42,782 143 3,800 42.762 143 3,800 26,821 905 Ch•rlty SU101 48,875 48,87S 32,038 Gallery 681e8 Art f8irB W8b8il• sale1 37,878 5,553 934 20 37,878 5.553 934 20 17,008 1.543 28 8ub•ldlary •UtIal 44,385 44,385 18.575 Int•r-oroup •llminations I4.5) 14,5C4)1 13,6WI Group Incorn• from o¢h•rtr•dlng •ctl¥lth• 88,760 47,013 Inm& frorn olhw IrodlrrfJ or11vi¢ In the prfor year ha8 been d8880d a6 unr8Blrfcled g8neral fund8. Inwstm•nt Incom• Group & Charlty Unrn•trfct•d Unr•slrfct•d G•n•ral O••lgnit•d Funds Fund• R••trlctod Tot•1 Fund• Fund• 2022 Tot81 FuFKI¥ 2021 Re8taled Interest received 2,896 2,896 3,035 Investment inwme In the prior yeor ha8 been da86&J 08 u)r8strted general Ima$. Annual report and accovnls 2021/22 wehearyou.org.uk 25
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Exp•ndlturn on: R•l•lng fvnd• Group a ChBrlty Unrn8trl¢t•d Unr•strSct•d G•n•rnl Do9n•t•d Fundi Funds R••trbct•d Totsl Fund• Fund• 2022 Total Fvnds 2021 Re8tsted I costs Dlr•et fundralslng co$Is FuTrJrai8iThJ salari• Direct retsil cosls Retall Salaries Support o)8ts IrK)te 91 14.352 67,922 40 5.147 24,416 14,352 89,492 5.518 $4.789 1,570 5,147 25.725 3,859 20,417 1.309 Chirlty •ybtgt•l 111,877 2,879 114,766 84.361 Cost of gocY8 sokl W8ge8 8nd 8alarfe$ Ovgrh88d6- 8Lbb8idlary M8Mgem•ni charg Charilable donatk)n to parent 8,019 24,509 21.930 3.800 3,000 6,019 24.509 21,930 3,800 3,000 17,874 19,228 3.800 10.000 sUldry bu10t#1 59,058 59,058 51,309 Intor%roup ellrn1non5 17.5001 17.5001 I13,6() Group •xp•ndltuN on r•l•lng fund• 183.4 2,879 166,314 122,070 Exp•ndfturn on ra1 lund8 Sn ytraf h•• t••n da•s•d J8 unre8tricted general funds except lor lundroislry 01 £2.564 and supwt cA)sts ofE993 whlch w• r•8trLt¢d. C•leuht5on of not Ineomo 11gxp•ndltur•l frryn tr•dlng •ctMfl•• Unr••trfet•d Unr••trltt•d Gonor•l D••5gnatod Fund• Fund• R••trlc¢gd Total Fund• Fund• 2022 Totsl FuThJ8 2021 Re8t8ted Char Subsidiary 163,0021 3,523 12.8791 165,8811 3,523 152.3231 4,071 Intsrroup ellmln8tkJr 10,000 Group not iwrne I 1*xpoli1tI frorn tr8dlThJ actiwlie6 56.479 2,879 38,252 Ngt IncornelleyndSturel from tradlrg aclmles In tho prI)rar has been da589d 8$ Unrtri9d 9en8ral funds. 26 wehearyou.org.vk Annual report and accounts 2021/22
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 EXndttUr0 on.. Ch•rtt•bh •ctMth Group & CrIty Support Cts IN0¢• 91 Dlr•et Total 2022 Couns8lllng Su159n Sal8ries and wages 108.304 t33.468 77,042 185,346 161,466 241.770 125,042 366,812 Prlor y••r comp•r•¢l support Co•ts (Not• 91 R••tat•d Dlr•ct Co•t• RMlat•d Total 2021 RtsI•d C•un$•lling suwNtsh)n Salad8s and wageB Oth8f eiJ$ts 83.818 124,373 76.396 22,931 160.012 147,304 207,989 99,327 307,316 Support co•t• Group & Ch•rlty R•S•lng fund• Ch•rlt•bl• Tol•l 2022 Rent. r8t•s. Ilght and h•at Houjekeepirva Repair8 and m8lnt8nanc In$uran¢ Advertislng Office CLJSts IT and cornput&r ¢osls SUbsp.0n6 Legal and prof8s8Ional f888 Acthuntancy Bank charge6 Staff trainlng. r•cruitm8nt oth81 •xp•nge8 Travg18fKS enlertsinrnont Wages and salaAes Gowm•nco co¥ti- chaflty Independent eXarnir6 fee Indep6ThJent •xamin•r- othsf 1VIC S,150 1.232 390 386 272 2,201 437 15,450 4,562 1,189 1,506 1,539 4,469 887 20,800 5,794 1,559 1.892 1,811 6.670 1.324 424 11,704 1.028 1.857 9,B47 874 82 3,471 14 613 4.084 452 89,929 12,887 77,042 2,5CXJ 2.500 25.725 125.042 150,767 Annual report and accovnls 2021/22 wehearyou.org.uk 27
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Support co•ts Icontlnu•d) Prlor y•ar Comr•I1¥ R•l•lng lund• R••t•t•d Ch•rl¢•b actlvltl•s R••¢at•d Tol•l 2021 Rg•t•t•d Rent, rates,119hl and heat Housekeeplng Rep8irB 8TrJ rnalnterA Insurance Advgrti$iNJ Offlce CLJsts IT bnd computer costs Subscripts'ons Legal and professional fee8 Accounion¢y Bank charges Sioff tralning, re¢rultm•nl and olh•r ¥xpgn$88 Travel and enlertainment W•$ and salaries Go¥•mane• co•ts- charlty Iependent exam1r3 fee 3,930 97 7,980 1.417 133 867 11,910 2,114 329 808 418 4,577 847 61 3,875 1,077 59 1,510 S.385 1,265 72 4,664 1,267 69 1,777 152 89,276 789 10 267 23 12.680 76,396 20.417 99.327 119.744 Support Colts are 8pllt betrn lundr8lBlrrfJ costs 8nd ¢hBritsble jctlty sts b8sed upon UBage. Only expenditure In Ihe charfty18 ¢xJn8ider&J to be suppKJrt costs aThJ able to be alloc8ted bets¥een charitable actIve9 aTh fundralsiro c08ts, 10 N•t Incom•1 l•xp•r*dStur•l Thls is staled aflei charglro.. Group 2022 Chadty 2022 Group 2021 R••t•t•d Ch•rlty 2021 RMt•t•d Depreclatk)n ol tangible fixed asset8 I¥pendent axamingls f9& lThJ•p&ndent ex8miner- othar stsNkes 1,992 900 2,500 2,001 599 2,500 The were Tlee$, remvneralton or other benefits for the year eed 31 March 2022 norfof the perf¢xl ended 31 March 2021. The lotal Tru8lees' expenses paid during the year ended 31 March 2022 to ts¥o Iru8lees lof training and other expenses were £38 12021.. £Nill The total Tru8t••. kèy m8na9tm•nt Onnl And oth•r r•lAtod party donotionl in thè y¢or wgr¢ ÈNil 12021.. £Nill. 28 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 11 Staff co•t• and nwnbor• Group 2022 Chadty 2022 Group 2021 R•stat•d Charlty 2021 R•st•t•d Th8 aggregate payroll COBts Te.. W8905 and salaries Social security ojsls Empk)y•rs p•n#K)n 277,227 13,622 7,841 253.682 12.900 7.419 233,242 9,961 5,991 216.202 9,434 298,690 274,161 249.194 231,320 The 8ver8g8 aklY number of employee8 durfro the yeai, lCulated on th• ba$¢s of aV•f898 h•8dcfJunl, wa8 88 folbws.. Group 2022 No. Charlty 2022 No. Group 2021 No. R••tat•d Chadty 2021 No. R••t•t•d Manag•m•nt gnd •drnlni8trntbn Olher 8tsff 12 11 10 17 1S 15 13 No employ•e r•c•iv•d ernolumonts of more than £80,OC#). Th• managem•nl pernonrt•l for 2022 ampl0 l)enefrt$ totalknd £142,901 lof the Group & Chanty. Th• k•y man8g•m•nt p•rnonn•l for 2021 •mplOY b•n•flts totsll•d £130,958 for th• Group & Charity. 12 Tax•tlon The charlty Is •x8rnpl from cKjry%)r8t7n tax a8 all 4t8 Ineorn• 58 charitsbl• and applitsa for thritsbl• purp)808. rm ¢horiW$ dI 8ubsidiary. WHY G811ery Lld. 8ttr8cls CorporaOn lax only to the extenl that profits remaln thIn it to grow h8 8cts'MtI88. Furthor ¥vailable profits a donaled reBpJnsibly lo Ihe charty. Annual report and accovnls 2021/22 wehearyou.org.uk 29
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 13 Con•olld•t•d fundV4n•Il8 cornp•r•tlv• figur•• Group Unr••trf¢ted Unrn•trfct•d Gon•ral D•8lgnat•d Fund• Fund4 R••¢at•d R••tat•d Totsl Fund• 2021 R••tat•d R••trlctod Fund• R••lat•d Incom• fr(wn.' Donations and legade8 Ch8rit8bl$ adivits'¢$ Other Ir8diro actitieS lftvostm•nts 8,252 22,246 73,818 3,035 137.116 445.368 22.246 73,818 3,035 Totsl Incom• 407,351 137,116 544,487 Exp•ndlturn on: Ra181ng fuThJs Charitsbl? acti118¥ 118,493 155.338 3.577 151.978 122.070 307.316 Tot•1 •xp•ndllur• 273.831 155.555 429,388 N•t Incom•ll•xp•ndltur•l 133,520 118,4391 115.081 Tr4n8f•rn fuThJ8 140,(X)01 40,000 N•1 mo¥•m•nt In fund• b•for• taxitlon 93,520 40,000 18.439 11 S.081 Tax on profft ofovdln•ry N•t m0m•nI In fvnd• 93,520 40.000 118,4391 115,081 Totil fund• at 1 Aprll 2020 96,660 82,559 179,419 lotsl fvnd• •131 M•rch 2021 190,380 40,000 64,120 294.500 30 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU MOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 13 Con•olldat•d fUn&•nali comparnt1 fitrurn• Ch•rtty Unl•stct•d Unre•trlcted G•n•ral D•olgnJtsd Fund• Fund¥ R••t•t•d R••tated Total Fund8 2021 R•$¢o1od R••trlct•d Fund• R•&tstod Incorn• froffl: D9n8tion8 and legades Charilable a¢vI.e$ Olhef trading actitleS Inve8tments 308.252 22,246 32,038 3,035 137,118 445,366 22.246 32,038 3.035 Tot•l Incom• 365.571 137,116 $02,687 Exp•ndltur• *)n: R8i$ing fund8 Ch#rflablo 8etlvib'•8 80.784 155.338 3,577 151.978 84,381 307,316 Tot•1 •xp•ndlturn 236,122 155.55S 391,677 N•1 Inconrf•xp•ndltur•l 129,449 118,4391 Trnn8fer8 be8n lun(J8 140,0001 N•t mo¥•m•nt In fund• 89,449 40.000 118.4391 111,010 Tot•1 fund• •t 1 Apill 2020 103.075 82,559 185,634 Tot•1 fund• at 31 M•rch 2021 192,524 40,000 64.120 296.644 Group Fumltur•. fftllngB and •qulpmgnt CompLrt•r •qulpm•nt Total• Co•1 Al 1 Aprll 2021 Addrtio DSspDS818 9,961 14,208 24.169 At 31 Mar¢h 2022 14,208 24,169 0oproclalSon At 1 April 2021 Charg¢ for lh¢ year Elim on disposal 2,001 1,992 14.208 16,209 1.992 At 31 March 2022 3.993 14,208 18,201 N•t book Al 31 Math 2022 5,968 5,988 At 31 March 2021 7,960 Annual report and accovnls 2021/22 wehearyou.org.uk 31
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 14 T•nglbl• Ilx•d a•wt• Icontlnu•dl Ch•rlty Compirt•r •qulpm•nt Co•t Al 1 Aprfl 2021 Additlons Disposals 14,208 14.208 Al 31 Mafeh 2022 14.208 14,208 D•pr•el•tlon At 1 ApDI 2021 Charge for the year Elirn on di3po681 14,208 14,208 Al 31 March 2022 14,208 14.208 N•t book valuo Al 31 March 2022 At 31 March 2021 115 Flx•d I•t Inv•*tm•nt• ch•rV Unllst•d urlU•• Tol41 2022 Tot•1 2Q21 Sh8r•holdlrvJ In WHY Gall•ry Ltd WHY Gall•ry Ltd (Company No. 111688091 Is a whIlY obw)8(J 8ubsldlary of W• He8r You, 8 thaTabl6 Incorporated org8nl88tlon. A $umm#ry of lh• tradiro r¢9uIts lorthe 8ub8hll8ry Is set oul In note 16. 32 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 16 Prfnclp•l •ub8ldlarl•s Pgrc•ntsg• Prfn¢lp•l 8h•r•holdlng aCtIty Company n•m• Country WHY G8llery Ltd Eroland and Wales 1Cx)% Ret8il soles In mM•r814rt 98110ts8 WHY Galhry Ltd Y••r•nd•d 31 March 2022 Yebr aad 31 March 2021 Turnv•i Cost ol sale8 OroM profft Adrnlnlstra expenBeB 62,580 6.019 56,561 IS3.0391 65.380 607 54,773 150,7021 ProflV(lo••l on ordln•ry actlvlll•• b•for• t•x•tlon Tox on profityloss on ordinary a¢tlvlll•s ProfiUllo••l lor th• p•rlod 3,522 4,071 3,522 4,071 ShareIders lund8lld8fic#tl brought prIVIl0$S) for the peri 12,1421 3,522 18,2131 4.071 12,1421 Shgr•hold•rn fu8111•fIdt1 ¢arrf•J f0Thr 2,142 Annual report and accovnls 2021/22 wehearyou.org.uk 33
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 17 D•btorn Group 2022 Charoty 2022 Gr¢up 2021 Charfty 2021 Ttydo deblorn Amount 0 byoroup undertaklngB Prepayments and accrLd in¢om• othor d¥b¢OI8 1,821 1,821 11.844 2.321 1,120 3.002 4.194 2,935 4SO 5.232 450 5,206 15,986 6.802 8,141 10 ¢r•dllorn: •mount• f•lllng du• wlthln on• y••r Group 2022 ¢h•rfty 2022 Group 2021 Ro8lated Crtty 2021 ovnt# llllno wlthln on• y••r Trado crodllors Sou81 i&curity, pon•bn• and olher tqxog ALwI8 8TrJ def8fr•J Inwm¢ Loans trK)rrowin9B 10.451 5.642 80,W1 12.785 9,831 $.407 62,811 8.778 4,827 107.868 7,676 4,e27 106,968 1• 108,879 78,656 123.773 119,271 •4nourts l•lllng du• •ft•r mor• th•n on• y•w Lo8n8 borm%trity 59,028 43.518 12,500 43,518 12.SOO 111 Lo•n• •nd lJorvty*Sng• Ch•rrty 2022 Group 2021 ReBtal8d Chgrfty 2021 2022 Curv•ni kn•n• Ind lJorvvvAn SSEF 108n SSEF r¢Y1010 gr•fti Roson8nc• knan 6,978 2.500.QJ 12.785 Non¢urY•nt lom •nd bornmln SSEF ban SSÉF rep8y8ble grnNt Rn8nCe loan 1S,SI0 12.srKJ 43,618 43,518 20 Op•rnllng AI 31 Mjrch 2022 Iho th8rfty hod tolal mMmet und¢r nonrfancellablo oF4r8UTrJ k88tt, In ra8tk)n to premth. as Eel out bebw. Grnup 2022 Chirlty 2022 Group 2021 Charfty 2021 Wthin one year Betsn to fi¥¢ ye8rs 18.500 18.5(fvJ 45,5 18,500 18.500 64.000 64.000 82,500 82.5 34 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 21 Mov•m•nt In fvnd• Group & Chirlty 1Apr 2021 G•5n I {lo•Ml 31 M•r 2022 Exp•ndllur• 125,7701 132,2031 135.0001 13.350) 12.0001 113,7701 110,0001 15,0001 11081 14721 12,3371 12,0001 Trnn•f•r• LoNery BBC CIN 2 Sl Johns Chippgnh¥m BoroLgh L8ThJ$ Mendip Youth th a Fulure Postcodg rJ)mmunity trLwI Wiltshire cornmunlty foundatbn WHY Gallery Hospltsl Saturday FuThJ Med18 Trus1 Wlltshire Councll BOA Streel PBrish Countsl Wesport Frome Tovm Rotsry YVIl without AwBrd8 for all 25,770 32,203 30,0tr) 30,0 3,350 25.000 13,770 10.000 1,892 1.528 2.000 2.337 2,0(KJ 4.220 2.OCK) 1.000 10,000 4,220 12,0001 11.000) 10,000 64,120 113.530 135,010 42.640 Unr••trlct•d fund• D••lgn•t•d fund• 12 1 Counsalllro G•n•r•l fvnd• G•n•ral furn 40.000 19,8981 30,102 192,524 200.959 136,823 Unre8trfcied funds subtotal 232,S24 280,9S9 1346,5581 209,565 Chrfty fund• 296,644 394.489 1481.5661 209.565 WHY Golknry Lld IntelrOuP 8llmln8tns 12.1441 82,581 17,5001 159,0581 7,500 1.379 2.144 55,081 51,558 1,379 Total fund• (Group) 294 500 449 570 533,126 210,944 Annual report and accovnls 2021/22 wehearyou.org.uk 35
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 WIRCH 2022 21 fund• fconthu•¢lJ Pr•vlou• y• Gloup & Ch•thy IApr 2020 RMl•t•d G•ln•l 31 M•r 2021 R••tat•d R••tat•d Incom• EXp•111U[• R••t•t•d Trnn¥f• R•tht•d R•tI•d Fund• L¢ttory B8C CIN 2 0.0Y Sl Johryd FMS WINshirn CCG hippnham BorwJh L•ndg Mendip Youth ¥wth 8 Fulure Poslcode communlty tr1 wirtahiro ujmmuth foundolon WHY G•ll•ry 21,47S 27,491 42.15S 148.9eei 142.1551 13.0001 128.6241 14.7101 124.7501 13,3501 3.000 28,824 4,710 24.750 30,000 6.7LbJ 2.000 13.770 13,770 10,000 82.559 137 116 155,555 64,120 unr•Stet•d lund• 1 2 1 Coun8011iTrJ G•n•r•l fufd• Gonor•l fund 40,OCpJ 40,LbJO 103,075 365,571 1238.1221 140,OWI 192.S24 Unreshc fuTrJ¥ 8ublolal 103.075 365.S71 1238.1221 232,524 Ch•Ylty fvnd• 185,834 502,687 1391,6771 WHY Goll•ry Ltd Int•r4roup •llmln•lon• 16.2151 55.380 113,8001 151,3091 13,000 12.1441 6.215 37.709 2.144 Tot•1 fvnd• IGroupl 179,419 544,467 429,3efj D••l9n•t•d lun¢h Tho 1 2 1 (yJunsolliThJ fund wo8 bytho Boord to •Thryw• that th•J• ld8re Lwed Bp8clfic4llyk addrw th8 Sn r•f•rrnl• r¢ •xy¢tiffj in l•t• 2021 •rO ••rty 2022 •• • kTh)¢k on Imp#th¥f the Cov119 pwrylemlc. R••trktsd fvnd• Lottery- tho fund is feslrfcted by th• 8TrY fjmlr¥ ol 5C•s. 88C CIN 2. the 16 restdcted by Ihe kncation of chlklr8nB 80cOl. Dy- this furxj is re3tricl8d forueative Iharapy. Sl JohrY6- this fur Is restricted for WHY outdoors and Men WHY. FMS- this fund18 restricted for WHY OLrtd0O. WIItsliTe CCG- Ihi¥ fwd is reslricted lo Wiltshire onty. Chippenham Bwh Lands- thls fu 1$ rtsirictad to ChIpnhaM only. Mendlp Youth wth 3 Future- thlB luryj B reslrkted by the localon ef chikJr0nB 88F¥. PostrAxJe wmmunitytrwI- Ihi$ lund is to t&phon• 8nd ortlne lupptyl. wiit5hire communlty foundaon- this fund is feslrfcted to Wlllshlrn only. WHY G811ery- tFH$ fuThl 1$ r•$tricd to ujre 12 1 rA>uwlllNJ. Hospit81 S8Iufday FuTrJ- ttI8 fund 18 r88trtcbJ to forelgn laThJu4e 8uppJrL Mwli& Tru$1. Ihis lund is re51ri¢W forb$e rthnmuniutions devek)wnent. Wlllshlre CoUrJ1 BOA- Ihls fund 18 r88trScled to Bradf0ron-Awon only. siffjgl Parish Courxil. ¢hls furKJ is restri(led to StyMI orly. W68POrt- tNs fuTrJ is r88tdct8d to 8oulder Rooms only. Frt)me Tovm Rol?ry- Ihi¥ furKI is re5trrled lorthB newoffice ry5. Y8ovII wbthout- th18 Ss fe81dct8d 10 ye01 ¥lthouionly. Awards forall. thIB fund is wtriLtsd to A81 spodkwunBdllrvJ qnd trairAry. 36 wehearyou.org.vk Annual report and accounls 2021/22
Accounts 2021 /22 WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 21 Mowm•nt In fvnd• {condnu•dJ Int•rroup •llrnbnatlon• A don8tlon to the Chanty from WHY Gallery Ltd of £3,01)J12021.' £10.OLK)l and a management ch8rge of £3.60012021.' £3.61XII wa charged to WHY G811ery Lld by the Charity during Ihe year. The m8n89ement charge was for sh8rgd slaff time These items ha been removed from the consolidated SOFA And 8r• includ•J in thè Int•r-group alimin8tions along with tha 8liminats.on ol Enièrpris•' ihor• ¢#pttal upon c¢n8olh18tion. 22 An•ly•l• of n•t a•••ts b•tw••n fund• R••tdc¢od D••19n•¢gd Unr••¢rlc¢gd fund• fund• fund• 2022 TolAI Tanglble flxed assets Flx8d assèt Invostm•nt8 C88h 8t bank ar in hand Other nal 8s88t81lliab1lils> 44,325 11,6851 267,317 1130,4961 311,642 1102,0791 30,102 Ch•rlty 42,640 30.102 136.823 209.565 WHY Gallery Ltd Inl•f-group •1Smlnatbo 1.379 1.379 Group 42,640 30,102 138,202 210.944 PrnTAou• y••r R••lrlct•d D••lgnat•d Unr••trlct•d 2021 fund• lund• fundi Total R••¢4t•d R••t•t•d R••¢Jt•d R•stat•d Tarolblo flxed a88818 Fixed as891 inV9$ents Cash 81 bank and In hand Othèr nèt ass•tsllll8bllltio$l 408.261 1213.7391 406,261 1109,6191 64,120 Charlty 64,120 40,000 192,524 296,644 WHY Gallery Ltd Inter*roup èlimln•lion$ 12,1441 12.1441 Group 64,120 40,000 190,380 294.500 23 R•latqd party tran¢tIOn0 Th8f• w•r• Tr) furth•rtran88don8 wth tru8t888 oth8r rolaled P8fties other than tIKJg8 dI8ckJsed elsewhere In the 8ccxJunts. Annual report and accovnls 2021/22 wehearyou.org.uk 37
Acknowledgements Somerset Collective Somerset Community Foundation Somerset Social Enterprise Fund Souter Choritoble Trusl Sport England Tackling Inequalities Fund st James, Trusl st John's Foundation St Joseph & St Teresa School Starr Fitness Street Parish Council Suicide Prevention Fund (UK Government fundingl Thatcher & Hallam The February Foundation The Notionol Lottery Community Fund Trug & Lettuce UK Government Furlough Scheme Wollon Primary School Whatcombe Farm Nursery Wi115hire Community Foundation Willshire Area Board- Bradlord on Avon Asdo Avanti Pork School Avon & Somerset Constabulary Band in 0 8arn Bath & North East Somerset Commur)ity Contribulion Fund Bath Boules Becky's Gifts Frome Brock Charitable Trust Brookside Academv Charities at Christmas Cholcroft Charitable Trust Chippenhom Borough Lands Chority Christchurch School Combe Grove Chris Barker Edward Gostling Foundation Events Horizon Evercreech Primary School Fairgrove Partners Forrester Sylvester Mackett Frome College Frome Medical Practice Frome Town Council Frome Town Rotary Frome Rugby Club Frome Running Club Goodwills Local Hindhaye5 infant School Hospital Saturday Fund James Tudor Foundation Kalindi Yoga Kalhleen Hannay Memorial Charity Marston Foods Motheson Charles N and Group People's Postcode Trust Pink Ribbon Foundation Rad5tock Co-operolive Rev R.F.Hannay Memorial Charity Redrow Homes Selwood Housing Selwood School Sexeys School Social Enterprise Support Fund Pro bono support Thanks to the following componies for providing with services or resources free this yeor.. Frome Town Council Hello Communicotions Netitude WHY slmply couldn't operate wlthout all thls amazlng support. Thank you. Thank you lo our voluntew team and lo everyone who has partlclpoted In, hosted or attended an event Of chollenge lor WHY. Thank you to everyone who has sponsored someone, dfopped change In a buckel or set up a regvlar donatlon. Thank you lo Ihose who tell frlends and famlly aboul WHY and help to ensure the people who need us can flnd us. PEOPLE'S• •POSTCODE Rotary POSTCODE COMMUNITY FUND •LorrERY• •TRVST IHIPKNHAkl Fron Town Borough Lands
Who we support Patients Family members Friends and loved ones Colleagues Children Young people Families Couples People bereaved by life-threatening conditions Or ltrine?,, RITS DOY, We rely entirely on voluntary donations from the people who use our service, local buisnesses, community groups and grant-making trusts. The therapist held and guided the sessions sensitively and with intelligence/ insight, giving me the space to explore things while offering feedback that helped to clarify and encourage things forward in a positive way. I felt listened to and respected and that the therapist had a genuine interest in helping me. I felt very much that we were working together. The sessions have enabled me to rediscover & clarify my purpose and meaning. I was able to connect with deep and sometimes painful emotions without ever feeling censored orjudged." If you'd like to support We Hear You or find out more about our services, please get in touch. We Hear You (WHY) 14-15 North Parade Frome BAII IAU 01373 455255 a lnfo@wehearyou.org.uk wehearyou.org.uk Registered with FR FUNDRAISING REGULATOR 00000