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2021-03-31-accounts

Annual report and accounts 2020/21

A year like no other

01373 455255 wehearyou.org.uk

We Hear You is a Charitable Incorporated Organisation (CIO) Registered Charity No. 1156001

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Anne Montague Melissa Hillier
Chair of Trustees Director
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Welcome to our Trustees’ annual report and accounts for 2020/21 – and what a year this has been – locally, nationally and globally. For our staff and clients, the ongoing Covid -19 pandemic has been a hugely challenging time. Like so many organisations, we had to pause our face-to-face support. However, thanks to increased IT capacity and training built up over recent years, the counsellors were able to move to working from home, delivering counselling services online or via the phone, to provide the support that our clients needed more than ever.

Although lockdown restrictions meant cancelling many of our planned community fundraising events, and we made the difficult decision to furlough part of the team, they came up with a series of new creative ways to raise money and we’re also grateful for lots of support from our wonderful community. In addition, we benefitted from several Covid-19 related grants.

It has been, and continues to be, a time of great uncertainty for everyone and we are immensely proud of our team at WHY for the way they have worked to keep delivering support to people affected by cancer and other life threatening conditions. We have extended our service to support those impacted by Covid-19 and see this as being part of our long-term work. The past year has shown, more than ever before, what a committed and talented team we have and we are delighted to be able to share the challenges and successes of the past year with you in this report.

Melissa Hillier, Director Anne Montague, Chair of Trustees

The WHY team:

Staff

Trustees

Anne Montague Chair

Melissa Hillier Director

Peter Lennard Treasurer (until September 2020)

Cath Wilkins Clinical Manager

Lottie Ardeshir

Rachel Notley Treasurer (from September 2020)

Volunteer Coordinator

Mark Besley Office Administrator (from November 2020)

Cara Burr

Hannah Cottee-Wort

Eleni Constanti Counsellor

Dr Dorothy Goddard (from September 2020)

Dr Joachim Ryan

Karen Dufton Finance Executive

Tessa Warry (from February 2021)

Ruth Gait Counsellor

Eleanor Watson

Freelance team

Barbara Gonzalez Counsellor

Cinzia Altobelli Chris Barker Anna Barnett Kate Bartlett Katy Berwick Maura Brivio

Ruth Knagg Fundraising Manager – Grants & Philanthropy

Lucy McMahon Communications Officer

Theresa Brockway Rachel Clyburn Jo Cox Vicky Crossland Peter Darby-Knight Jane Dempsey Helen Enright Matthew Jenkins Ron Kann Gemma Mason Heather Mora Angie Knorpel Penny Old Celina Parkin Jason Tarr Matthew Thacker Tracey Vaughan Sarah Weaver

Frances Milliner Clinical Coordinator

Gwen Rogerson Art Therapist and Assistant Clinical Manager

Helen Sprawson-White Fundraising Officer

Gemma Wilkes Fundraising and Communications Manager

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Photo credit: Fuad Rahman

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Contents
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Highlights of the year 4
What people say about us 5
Our service 6
Community fundraising 8
Trustees annual report and accounts 10
Legal and administrative details 10
Appointment and training of trustees 11
Governance and organisational management 11
11
Public benefit
Risk management 11
Financial review 12
Reserves policy 12
Achievements and performance 12
Financial Statement
Independent Examiner’s report 14
Statement of financial activities 15
Balance sheet 17
Notes to financial statements 19
Acknowledgements 22
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Annual Report and Accounts 2020/21

The free, professional support that We Hear You offers to anyone impacted by a diagnosis of cancer or any life threatening condition, including Covid-19, has never been more needed. WHY supports the person diagnosed and everyone connected to them; friends, colleagues, and family members, including children as young as four. It’s a broad remit, because we understand that the impact is widely felt. And we place no time limit on accessing our free services, because we understand that the emotional impact can be felt for decades, whatever the individual story.

Although the pandemic prevented much of our faceto-face work for much of this year, our service has continued, and even expanded, to include a telephone service for people impacted by Covid-19 and a very successful pilot of mindfulness-based cognitive therapy. We look forward to incorporating discoveries made through necessity into our practice as we take hopeful steps in the direction of normality.

Highlights of the Year

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What people say about us

We ask everyone who comes to WHY for support to tell us about their experience, and we’re grateful that so many people take the time to do so. Their stories give WHY a louder voice and help us reach more people in need of our service. They motivate and inspire our team, and they’re also an incredibly powerful resource in helping us secure vital funding.

In addition to narrative feedback, we use the CORE Outcome Measure to provide impact data. CORE is a clinically validated assessment tool, used widely across a broad range of psychological therapies, that provides numerical data on an individual’s wellbeing at the outset and conclusion of accessing WHY’s service. In 20/21, the average improvement in wellbeing was 62%. Here are some of the testimonies we’ve received this year...

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“The sessions were such a lifesaver.
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Our service

The last year has been extraordinarily challenging for everyone and I am immensely proud that We Hear You were able to keep on providing our services without any interruption throughout all three lockdowns. We were extremely fortunate that we had been delivering oneto-one counselling via Zoom since 2016, so we had a relatively smooth transition to working remotely for our clients, and most of our team had already received the necessary training.

More thought was needed into how to deliver couples’, children’s and creative therapies remotely, but through extra training and group supervision we were able to get all these services online within the first few months of the year. For very small children we switched to working with and supporting their parents, but we were able to return to face-to-face work, with a separate resource box for each child, in autumn 2020 and then again after the third lockdown.

Not only did we maintain our services, we also launched and developed new ones. Four therapists completed their training with the Natural Academy and our WHYoutdoors service was launched. We also started our WHYbemindful courses online and ran three successful and transformative courses throughout the year (more overleaf).

Finally, we started delivering counselling in different languages with sessions being delivered in both Portuguese and Polish.

Cath Wilkins , Clinical Manager

WHYoutdoors

We featured our new WHYoutdoors nature-based therapy courses for people living with and beyond cancer in our 2019/20 report. The courses were run in partnership with Natural Academy in Bristol, where the first courses took place. Despite the need to move online during the first lockdown, four WHY counsellors have now completed training with Natural Academy to be able to run the courses independently. WHYoutdoors continues to be a successful and highly valued part of our service:

The first courses in Spring 2020 couldn’t run, but a successful half day online workshop in May offered an opportunity to access the benefits of nature connection online. WHYoutdoors was able to return ahead of our other face-to-face activities as it’s held entirely outdoors and our autumn 2020 courses ran in person.

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WHYbemindful

In Spring 2020 we joined up with Chris Barker, a University of Exeter mindfulness graduate to provide eight-week mindfulness courses for those living with and beyond a cancer diagnosis or other life-threatening conditions, such as Covid-19. The course[(1)] had to be conducted online rather than in person because of the first lockdown.

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Chris Barker
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Whybemindful is a skill based psychoeducational program of meditation which develops capacity to observe non-judgementally and acknowledge sensations, emotions, and cognitions, thereby improving coping. Between 1999 and 2017 a review of 30 studies of Mindfulness for Cancer courses demonstrated small to moderate effects on anxiety, depression and stress, with some evidence to support improved quality of life, physical, or physiological / immune parameters[(2)] .

mind. I can now enjoy the present and take time to

Whybemindful participants completed the Core-34 Outcome[(3) ] measure before and after the course. Analysis of results showed an average reduction in psychological distress of 10%. For 45% of participants, this means their symptoms moved below the threshold for a clinical diagnosis, resulting in a ‘low level’ or ‘healthy’ rating. The course supports both patients and carers:

Whybemindul courses run three times a year and no prior mindfulness experience is required. Recently, there has been an increased demand for places from those who have already received counselling but want further self-help mechanisms to support themselves in the long term.

(1) - Bartley, T. (2012). Mindfulness-based cognitive therapy for cancer. Chichester: Wiley-Blackwell.

(2) - Shaw, J. M., Sekelja, N., Frasca, D., Dhillon, H. M., & Price, M. A. (2018). Being mindful of mindfulness interventions in cancer: A systematic review of intervention reporting and study methodology. Psycho-Oncology, 1162-1171. (3) https://www.coreims.co.uk/About_Core_System_Outcome_Measure.html

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Community fundraising

The impact of the pandemic on charities like ours cannot be overstated and will be felt for a long time to come. We were proud to continue a majority of our service at WHY, but our community fundraising activities, which provide vital income, came to a complete halt overnight. Our brilliant Fundraising Manager Ruth Knagg managed to secure additional grant funding which made us more secure in the short term, but we’re going to need our community fundraising activity more than ever as we negotiate a new normal.

We are exceptionally grateful for the continued support from our local communities and we all came up with some creative and innovative ideas for fundraising during a pandemic (see below!) but we still face significant challenges. We’re ready for these challenges, but we can’t face them without you - and we can’t wait to return to a full calendar of events across Wiltshire, Somerset and BANES, doing what we do best to support WHY’s invaluable services.

Gemma Wilkes Fundraising and Communications Manager

The unstoppable Rachel Clark

Even a pandemic and a full national lockdown couldn’t stop Rachel Clark. Following the success of the 2019 ‘365 for WHY’ mile-a-day challenge, she galvanised the community to join her in a virtual reunion mile on 29th May 2020, raising more than £2,000 in online donations.

On the same day Rachel found out she’d been chosen as Volunteer Fundraiser of the Year at the prestigious Institute of Fundraising Awards. We couldn’t be happier for her!

“I’m overwhelmed, to be honest!

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Pop-up for WHY

The Somerset Collective chose WHY as the beneficiary of their summer pop-up, with 43 sellers of gifts, clothing. accessories and more donating 10% of profits to WHY over a weekend in July and raising a cool £725 (£50 arrived after the photo).

Face masks for WHY

Kelly Lewis and her mum made and sold hundreds of face masks and donated the proceeds to WHY, raising more than £1,000.

Going, going gone!

Online shopping had a better year than most of us in 2020, and our auction was no exception. Many thanks to the generous local businesses and individuals who donated prizes and helped us raise £5,146 in November 2020.

Jam or cream first?

We aren’t judging, especially when the scones in question raise more than £700 for WHY! Thank you to Keren Hayden of local catering legends Events Horizon for donating half the money raised from cream tea deliveries during Small Charity Week 2020 to WHY. Thanks also due to Asda Frome and their amazing Community Champion Jackie for donating lots of the jam and cream needed to make all those cream teas.

Virtual festive fundraising

Our annual Christmas Fair and Santa Dash went online, turning these hyper-local events into national ones! We had Santas in Scotland and shoppers across the UK. We also acted as Official Agents of Santa and helped the big man answer some of his post.

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Annual Report and Accounts 2020/21

wehearyou.org.uk

Annual report and accounts

The Board of Trustees present their annual report and the Independent Examination by a qualified accountant of the charity for the year ended 31st March 2021

Governing document

We Hear You is a charitable incorporated organisation (CIO) adopted on 1st April 2014, amended by a special resolution of its members on 22nd January 2015. The charity is governed by its CIO constitution.

Independent Examiner

Ryan Mundy BA (Hons) FIAB FMAAT 1 Vestry Court Vestry Road Street BA16 0HY

Bank

Aims, objectives and activities

We Hear You works across Bath and North East Somerset, Somerset and Wiltshire providing emotional support to patients, families, friends and carers who have been touched by cancer or any other life threatening condition.

CAF Bank Limited 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ

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The objective of the charity is for the public benefit by provision of support
through counselling for individuals who have been affected personally or
through association by cancer and other life threatening conditions.
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Appointment and training of Trustees

The members of the charity are the members of the Board of Trustees and their number must be not fewer than three and not more than twelve. The number of fouryear consecutive terms of office that a member may serve cannot exceed two, thereby limiting continuous membership to an aggregate of eight years.

The appointment or election of trustees is determined by the Board of Trustees through open advertisement and interview. The Board seeks wide representation from the charity’s many stakeholders and to cover the main areas of required expertise. A skills audit is undertaken annually to ensure that a diverse skill set is met. In the event of particular skills being lost due to retirement or new skills required, individuals are approached to offer themselves for election to the Board.

New trustees receive an induction from existing trustees and senior members of staff. Trustees are provided with a trustee information pack incorporating statutory information along with governance, management policies and procedures.

Governance and organisational management

The Board of Trustees met six times during the year ending on 31st March 2021, where they determined and approved the strategy and budget and reviewed the charity’s performance. Trustees have delegated the day-to-day management of We Hear You to the Director who, with support from the team, is responsible for delivering the approved strategy.

We Hear You is an organisational member of the British Association of Counselling and Psychotherapy (BACP) and is bound by its Ethical Framework for Good Practice in Counselling and Psychotherapy (2018).

Public benefit

The Board of Trustees confirm they have had regard to the Charity Commission’s guidance on public benefit and have complied with their duty under section 4 of the Charities Act 2011 when reviewing the charity’s aims and objectives; and in implementing current and planning future activities.

The Charities Act 2011 sets out 13 different aims which are recognised as charitable purposes, and We Hear You meets two of those aims, in particular, the advancement of health and the relief of those in need by ill health or disability. We have referred to the guidance contained in the Charity Commission’s general guidance on public benefit when reviewing our aims and objectives. In particular, all of the services provided to patients, families and carers are free of charge, and available to all members of the public in the area served by We Hear You and who meet the referral criteria.

Risk Management

The Board of Trustees have considered the major risks to which the charity is exposed and have established procedures including a risk register to identify, mitigate and manage those risks. All risks are reviewed regularly at trustee meetings, with regular training for staff and annual updates to the staff handbook and policies and procedures manual. Significant risks include:

Financial sustainability – we pursue diverse opportunities to generate income and continually look for new ways to raise sustainable income. We implement procedures for authorisation of all transactions, regularly review expenditure to provide up-to-date and relevant information, maintain control and mitigate fraud. The charity also sets a reserves policy which was updated in light of covid- 19 and it is regularly reviewed by the Board of Trustees.

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2020

Safeguarding – All counsellors have enhanced DBS checks. Safeguarding training is provided on a regular basis for all trustees, staff and counsellors. We have a safeguarding children and vulnerable adults policy which is reviewed and ratified annually, along with named safeguarding officers.

WHY space – Whilst office space has not been an issue in 2020/21 due to home working for most staff for much of the year, it remains a high risk due to uncertainties related to postpandemic office requirements. As such it will remain on our review list and continue to be discussed at Board Meetings. It is the charity’s aim to move from two offices into one larger premises at the appropriate time.

Retention of knowledge and

expertise – we endeavour to facilitate staff to achieve a high level of job satisfaction thereby enabling them to feel fulfilled, supported and provided with career development.

Financial Review from the Treasurer

A huge thank you to everyone who has raised funds for the charity over the last year, and to the trusts and foundations that have supported us. We are extremely grateful to all of our supporters who have continued to assist us throughout the challenges of the last 18 months. I am pleased to report that WHY has managed its resources so that most of the service has been able to continue online.

Our income grew slightly against prior year at £558,067 principally due to Covid related grants. Our expenditure of £442,987 resulted in a profit of £115,080 for 2020/21.

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Services
Interest
5%
1%
Retail
7%
Grants
44%
Fundraising
income
33%
Donations
10%
2021
Services
Interest
5%
1%
Retail
4%
Fundraising
income
10%
Grants
68%
Donations
11%
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Principal Funding Elements

Fundraising from the local community as well as corporate support delivered £114,655 of unrestricted funds, a decrease of 46% in the year. Income from trusts and foundations was £395,067, an increase of 80% on prior year. This swing in funding is a direct result of the Covid-19 pandemic and we expect that in 21/22 this will return to a greater emphasis on community fundraising. There was a decrease in our expenditure from £499,254 to £442,987, the majority of this decrease being driven by the provision of services online rather than in person and reduced salaries expenditure as the charity made use of the government furlough scheme where appropriate.

Reserves Policy

Our reserves at 31st March 2021 of £294,500 (2020 £179,419) are comprised of £152,970 designated costs, restricted funds of £81,765 and general funds of £59,765. The reserves policy at WHY allows for the event of a reduction of funding and the opportunity to fund work that meets our objectives if no grant can be found. As part of our reserves policy, all monies including restricted grants and donations received are ring fenced, kept secure and our net current assets of £309,500 (2020 £184,458) reflects the reserves policy and the receipt in advance of funds to allow us to continue projects into the next financial year. This reserves policy is reviewed annually, as part of ongoing business planning and budget approval process. The level of reserves is within the trustees’ recommended range of a minimum level of reserves of £190,000 and a maximum of £280,000.

Achievements and Performance Overview

We are extremely grateful to everyone who has fundraised for us during this challenging year, and to grant-making organisations for their flexibility and generosity in response to the pandemic. The number of weekly sessions remained steady throughout the year at around 100 per week.

We Hear You remains the only charity in our area providing free counselling and emotional support to those affected by cancer and life threatening conditions. We receive no central government funding and rely on a combination of community fundraising, grants, trusts and legacies and the support of our corporate partners.

A life threatening diagnosis has an effect on the whole person, not just their physical health, and the impact extends to everyone connected to them. Our free service is available to anyone impacted by a life threatening condition, at any time: for some, the time to talk is immediately after diagnosis or at the end of treatment; others may find they need support years later. Whenever we’re needed, we’re here.

Our counsellors are professionally trained, experienced and adhere to the British Association of Counselling and Psychotherapy (BACP) or alternative professional body. As an organisational member of BACP, WHY is bound by its Ethical Framework for the Counselling Professions (2018). We see children, young people and adults across three counties, offering up to 16 counselling sessions per person. We saw a decline in referrals during the pandemic, but the recovery in referral numbers between lockdowns suggests that this dip in numbers is solely due to the extraordinary circumstances.

WHY offered 4,954 sessions overall in 2020/21. 42% of the adults that had counselling with us were patients, a similar percentage ratio to 2019/20 (45%). The low incidence of patients among the children and young people we saw in 2020/21, at 6% (8% in 2019/20) is also a continuing theme, perhaps because a majority (77%) are impacted by cancer, which is a rarer diagnosis in young people and there are other specialist organisations supporting young patients in our area.

90% of our adult clients this year were affected by cancer and 10% by another life threatening condition such as heart disease, Alzheimer’s or MND, a return to the ratio seen in 2018/19 but a decrease on 2019/20, when the ratio was 83% to 17%.

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For children and young people, the ratio was similarly weighted towards cancer, with 77% of under-18s needing support because of a cancer diagnosis and 23% affected by another life threatening condition.

21% of adults we supported last year came to us for bereavement support, a decrease of 13% on 2018/19 and 2019/20, where the number remained steady at 34%.

Service expansion

Our existing online service meant that we had the infrastructure and training in place to make a swift and smooth transition to a fully remote service in March 2020. Similarly, our newest service, WHYbemindful, was able to continue as planned by moving to Zoom.

Our service for children under 12 was forced to pause at the start of lockdown, as it was felt younger children would not be able to access the benefits of online sessions. However, support continued via telephone sessions with parents and carers. Between lockdowns one and two, face-toface sessions for children resumed in some venues, with Covid safety measures in place, including individual boxes of toys and art materials for each child.

Referrals

We saw a decline in referrals in 2020/21 compared to the previous year, with 531 people coming to us for support (746 in 2019/20). However, we experienced an immediate uplift in referrals whenever restrictions were lifted or reduced during, leading us to anticipate a return to prepandemic referral rates in 2021/22 or whenever life returns to normal. We’re proud to have maintained a full service, but online provision has undoubtedly been a barrier to access for some of our clients and we look forward to offering a broader range of options.

Measuring our impact

We continue to use the CORE Outcome Measure at the beginning and the end of counselling. Widely used across talking therapies, enables us to benchmark our service against other organisations. We’re also very grateful to the many people who provide us with feedback through our evaluation form or by providing a longer case study. www.coreims.co.uk

Our WHYoutdoors courses were able to resume face-to-face sooner than other activities and the two September 2020 courses went ahead with great success in Bath and Shepton Mallet.

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Financial Statement

Independent Examiner’s Report

On the unaudited accounts to the trustees of We Hear You for the year ended 31 March 2021

I report to the trustees on my examination of the accounts of the above charity (“the Trust”) for the year ended 31 March 2021.

As the charity’s trustees, you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 (“the Act”).

I report in respect of my examination of the Trust’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination, I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.

Independent examiner’s statement

The charity’s gross income exceeded £250,000 and I am qualified to undertake the examination by being a qualified member of The Association of Accounting Technicians.

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination which gives me cause to believe that in, any material respect:

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Ryan Mundy FIAB FMAAT AAT Licensed Accountant Mundy & Co.

12 October 2021

1 Vestry Court Vestry Road Street Somerset BA16 0HY

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We Hear You

Statement of financial activities For the year ended 31 March 2021

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2021 £ 2020 £
Group Group
Incoming Resources
Grants 316,923 218,972
Donations 60,633 47,879
Fundraising Income 54,022 164,044
Retail 18,560 33,106
-
Retail grants 8,500
-
Furlough and Grants 69,644
Interest 3,939 6,322
Services 25,846 25,361
Total incoming resources 558,067 495,684
Less cost of generating funds
Fundraising 81,146 109,682
Retail 54,967 40,457
Total cost of generating funds 136,113 150,139
Net resources available for charitable
421,954 345,545
expenditure
Charitable Expenditure
Counselling service 303,463 345,314
Governance costs 3,411 3,801
Net incoming/outgoing resources for the year 115,080 (3,570)
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We Hear You

Statement of financial activities For the year ended 31 March 2021

Resources expended Staff
Costs		 Other
Costs		 Support
Costs		 2021 £
Group		 2020 £
Group
Cost of generating funds
Fundraising
54,770
Retail
17,874
72,644
Direct charitable expenditure
Counselling
83,616
Governance
3,411
TOTAL
159,671
Breakdown of support costs		 5,516
37,093
42,609
122,401
-
165,010		 20,860
-
20,860
97,446
-
118,306		 81,146
54,967
136,113
303,463
3,411
442,987		 109,638
40,457
150,095
345,314
3,801
499,210
**Services ** Fundraising
Cost group
Admin & telecomms 29,415 5,191 34,606 44,037
I.T. 844 422 1,266 5,827
Financial & legal 18,203 3,212 21,415 17,281
Buildings & utilities 10,479 5,239 15,718 19,049
Communications 41,905 7,396 49,301 45,520
Provisions & general (3,400) (600) (4,000) 1,352
Total 97,446 20,860 - 118,306 133,066

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We Hear You

Charity and Group Balance sheet At 31 March 2021

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2021 £ 2021 £ 2020 £ 2020 £
Note
Charity Group Charity Group
Fixed assets
Tangible assets 2 2 7,960 2 9,961
Current assets
Cash at bank 119,802 127,696 85,524 88,781
Cash at building society 286,389 286,389 197,072 197,072
Cash in hand 70 70 70 100
Receivables 945 1,120 1,231 1,231
Other Debtors 3,002 450 2,449 450
Prepayments and accrued
4,194 5,232 9,475 9,892
income
Stock 1,511 1,856 1,999 2,102
415,913 422,813 297,820 299,628
Less sundry creditors and
accruals falling due within 3 (119,271) (121,273) (112,188) (115,170)
one year
Net current assets 296,644 309,500 185,632 184,458
Long term liabilities
Less sundry creditors and
accruals falling due in two 4 - (15,000) - (15,000)
to five years
296,644 294,500 185,634 179,419
Reserves 5
Fund designated for
152,970 152,970 72,247 75,827
contingencies
Other restricted funds 81,765 81,765 82,559 82,559
General fund 61,909 59,765 30,828 21,033
296,644 294,500 185,634 179,419
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The trustees acknowledge their responsibility for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charity. They are also responsible for safeguarding the assets of the charity and for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The accounts were approved by the trustees on 12 October 2021

Rachel Notley, Treasurer

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We Hear You

Notes to the accounts for the year ended 31 March 2021

1 1. Accounting policies

1a. Basis of preparation

The financial statements have been prepared under the historic cost convention, in accord-ance with the Charities Act 2011 and the current Statement of Recommended Accounting Practice: Accounting and Reporting by Charities SORP 2015 (FRS102) (effective 1 January 2015). The accounts exercise the exemptions for small charities contained in section 1A of FRS 102 from 1 January 2016.

1b. Tangible fixed assets

The charity has very little need for any equipment as most facilities are hired as needed, and its purpose is mainly to channel funds to beneficiaries. Any items acquired which could be of use for more than one year are capitalised if their cost exceeds £1,200, and they are written off at 20% each year on the straight-line method.

1c. Income recognition in the SoFA

Grants and donations are only included when the charity has unconditional entitlement to the resources. Interest is credited when receivable and the amount can be measured reliably, which is normally upon notification of the interest payable by the deposit holder. Fundraising and similar income with associated expenditure is reported gross. The value of volunteer help received is not included in the accounts but is described in the trustees’ annual report.

Liabilities are recognised as soon as there is a legal or constructive obligation committing the charity to pay out resources. Resources expended include attributable VAT which cannot be recovered.

1e. Funds

Unrestricted funds can be used in accordance with the charitable objects at the discretion of the trustees. Designated funds are funds set aside out of unrestricted general funds for specif-ic future needs. Restricted funds represent money given to the charity for a specific purpose, so that the money cannot be used for any other purpose.

1f. Trading activity

The financial statements include the results of the charity’s subsidiary company WHY Gallery Ltd.

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We Hear You

Notes to the accounts

for the year ended 31 March 2020 (Group)

2.
Tangible fxed assets
2
Gallery
Refurbishment		 ICT
Infrastructure		 Total Tangible
Assets
Cost or revaluation
At 1 April 2020
At 31 March 2021
Depreciation
At 1 April 2020
For the year
At 31 March 2021
Net Book Amounts
At 31 March 2021		 9,961
9,961
-
2,001
2,001
7,960		 14,208
14,208
14,208
-
14,208
-		 24,169
24,169
14,208
2,001
16,209
7,960
At 31 March 2020 9,961 - 9,961
3.
Creditors: Amounts falling due within one year
3
2021 £ 2020 £
Creditors: Amounts falling due within one year
Accounts payable 8,778 14,552
Sundry creditors and accruals 1,102 7,912
Payroll liabilities 4,627 -
Deferred Income 106,766 92,705
121,273 115,170

Deferred income represents amounts received in advance, which are deferred until criteria for in-come recognition are met.


for
in-come recognition are met.
in-come recognition are met.
4.
4		 Creditors: Amounts falling due after more than one year
2021 £ 2020 £
Loan and repayable grant (retail) 15,000 15,000
15,000 15,000

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Notes to the accounts

for the year ended 31 March 2020

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5. 5 Reserves
Designated £ Restricted £ General £
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1 April brought forward 75,827 82,559 21,033
(Surplus)/Defcit for the year 22,143 (794) 93,732
97,970 81,765 114,765
Increase in Designated Fund 55,000 - (55,000)
Transfers to Restricted Fund - - -
31 March carried forward 152,970 81,765 59,765

The designated fund is an estimation of the likely closure costs in the event of a winding-up or another contingency, plus funds the Trustees have specifically designated to cover the costs of general counselling. Other restricted funds are grants received which have been ring-fenced for specific purposes which had not been expensed by the Balance Sheet date.

6. 6 Staff costs

The charity had on average 13 members of staff and 16 freelance counsellors and supervisors during the year, and the benefit of an unquantified amount of time from voluntary supporters. Trustees receive no remuneration as a consequence of their office.

7. 7 Trading subsidiary

The trading and Balance Sheet of the subsidiary company for 2020-2021 was as follows:

2021 £ 2021 £
Summary Proft and Loss Account Summary Balance Sheet
Retail income 18,560 Fixed assets 7,960
Grant income 8,500 Stock 345
Donations 15 Cash and Bank Balances 7,894
Interest Received -
Other income 28,305 Other Debtors 1663
Staff costs (17,874) Other Creditors (5,004)
Other costs
Proft for the Year		 (33,435)
4,071		 Creditors
Total Net Assets		 (15,000)
(2,142)
Share Capital 2
Proft and Loss Account (2,144)
(2,142)

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Annual Report and Accounts 2020/21

wehearyou.org.uk

ACKNOWLEDGEMENTS

A huge thank you to everyone who helped us to deliver our services and support: to families who have generously donated to WHY to remember a loved one; to individuals and companies who donated items for auction throughout the year; and to all our volunteers for their support, dedication and hard work which is so vital to the charity’s success.

The following funders have given grants, donations and sponsorship to support our work this year for which we are enormously grateful.

Amy Yates Asda Avon & Somerset Constabulary BATH & North East Council – Haycombe Bereavement Services Bath & North East Somerset, Swindon and Wiltshire CCG

Bath Boules BBC Children in Need Becky’s Gifts Frome Brock Charitable Trust Charities at Christmas Chalcroft Charitable Trust Charltons Timber Store Cherri’s Totally Tropic Chippenham Borough Lands Charity Clear Vision Accountancy Combe Grove Co-op Radstock Cosy Nook Books Chris Barker Edward Gostling Foundation Events Horizon Frome College Frome Medical Practice

Frome Rugby Club Frome Running Club Global Make Some Noise Goodwills Local Hospital Saturday Fund Independent Age James Tudor Foundation Kalindi Yoga Kathleen Hannay Memorial Charity Marks & Spencer Frome Marston Foods N and Group People’s Postcode Trust Pink Ribbon Foundation Radstock Co-Operative Redrow Homes Samuel William Farmer’s Trust Social Investment Business Reach Fund Somerset Collective Somerset Community Foundation Somerset Social Enterprise Fund Souter Charitable Trust St James’ Trust St John’s Foundation

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we hear you

Starr Fitness

Street Parish Council

Tesco

The February Foundation The National Lottery Community Fund The Walter Guinness Charitable Trust Trug & Lettuce

UK Government Furlough Scheme Walter Guinness Charitable Trust Wells Soup WHY Gallery Wiltshire Community Foundation Youth With a Future

Pro bono support

Thanks to the following companies for providing with services or resources free this year:

Frome Town Council Hello Communications Netitude

WHY simply cannot operate without all this amazing support. Thank you.

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Annual Report and Accounts 2020/21

wehearyou.org.uk

Who we support

“The counselling gave me a private space to talk freely – something which I felt was absent in my life at the time. It helped me unravel some really painful feelings and it helped me start to look at my thoughts and feelings in a different way. It also just allowed me to expel some deep sadness which I had previously locked up.”

We rely entirely on voluntary donations from our clients, local businesses, individuals, community groups and grantmaking trusts.

If you would like to support our work or find out more about the emotional support we provide, please do get in touch.

We Hear You

14-15 North Parade Frome BA11 1AU

t 01373 455255 e info@wehearyou.org.uk w www.wehearyou.org.uk

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Registered charity number 1156001