CITIZENS ADVICE EDENBRIDGE & WESTERHAM the operating name of EDENBRIDGE & WESTERHAM CITIZENS ADVICE BUREAU A COMPANY LIMITED BY GUARANTEE
TRUSTEES’ REPORT AND ACCOUNTS FOR THE YEAR ENDED 31[ST] MARCH 2025
Company Number: 08880174 Charity Registration Number: 1155993
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| CONTENTS | Page |
|---|---|
| Legal and Administrative Information | 3-4 |
| Introduction | 5-6 |
| Report of the Directors and Trustees | 7-13 |
| Independent Examiner’s Report | 14 |
| Balance Sheet | 15 |
| Statement of Financial Activities | 16-17 |
| Notes to the Accounts | 18-19 |
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LEGAL AND ADMINISTRATIVE INFORMATION
COMPANY NUMBER 08880174
REGISTERED CHARITY NUMBER 1155993
CHAIRMAN Vacant DEPUTY CHAIRMAN Gavin Allard
REGISTERED OFFICE
The Eden Centre Four Elms Road Edenbridge Kent TN8 6BY
BANKERS
CAF Bank Ltd 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ
Shawbrook Bank Lutea House Warley Hill Business Park The Drive Great Warley Brentwood Essex CM13 3BE
INDEPENDENT EXAMINER
Rachael Best FCCA ACA R Best & Co Ltd Office 6, 7-11 High Street Reigate Surrey, RH2 9AA
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DIRECTORS AND TRUSTEES ROLE
Gavin Raymond Allard Deputy Chairman Colin Stewart Jones IT & Information Assurance Director Fiona Lesley Leathers Patricia Michael-Forrester Michael William Musgrove Finance Director Barbara Elizabeth Riddell
COMPANY SECRETARY
Peter John Ranken (Resigned 15[th] October 2024) Janine Darby (Appointed 16[th] October 2024)
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INTRODUCTION
2024/25 has been another busy year and we are continuing to provide a service on four days a week (re-introduced the previous year) which is much appreciated by our clients. However, the year was overshadowed by the sudden passing of our Chief Officer, Sian Hiller in December. Sian took up her role in September 2020 during lockdown and, despite being unable to see her paid staff and volunteers except on a small screen, soon built up good relationships. She was an excellent manager and was heavily involved in helping the Local Office to pass its Leadership Self Assessment (a form of audit) with flying colours a few days before she died. She is really missed by everyone connected with Citizens Advice.
Sian’s passing placed a considerable burden on our paid staff Kate Joyce (Quality of Advice Assessor and Training Officer) and Tania Savoia, Marie Tilley and Carole Webster (Advice Session Supervisors). The Trustees are extremely grateful to them for their determination in ensuring that the service to our clients continued as normal. Our Advisers and other volunteers also played their part in this team effort to provide a first rate experience for our clients.
The Trustees have immense respect for our staff and volunteers for the commitment they have for the people in our local community. As has been said many times previously, apart from being generalist Advisers, our volunteers need to take on the roles of social workers, counsellors and advocates. There has been some turnover during the past year but efforts continue to recruit and train more volunteers for all the roles within the office.
A very successful Outreach has continued at the Edenbridge Foodbank and we have been grateful for funding from the Trussell Trust to support work with Foodbank clients.
The outreach continues in Westerham and the support of Westerham Town Council and Westerham Foodbank is much appreciated. The grant from National Lottery Awards for All Community Fund which funded an adviser for one day a week to support Westerham Foodbank clients finished at the end of 2024 but we are very pleased that our adviser has continued to offer this service on a voluntary basis.
In Edenbridge we have been able to continue to open on a Thursday and are therefore now offering a service on four days a week for the first time in several years.
2024/25 was the first year of our new reduced three-year Service Level Agreement with Sevenoaks District Council. We now receive £19,062 per year and the continuing financial support from the Council is still appreciated. In 2024 we received an additional one-off grant of £6,667 which eased the transition to the new
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Service Level Agreement. We continue to value our contacts with various Officers and Members of the Council.
The John Coldman Charitable Trust and West Kent Housing Association who have both been our supporters and benefactors for many years have continued to help us. This support has been very gratefully received. We have also been thankful for the backing we have had from local organisations within the community. These are mentioned in “fundraising activities” elsewhere in this Report.
On behalf of the Board of Trustees I would particularly like to thank our Examiner, Rachael Best, for continuing to review our accounting records and to put the figures in some semblance of order. Rachael has been undertaking this on a pro-bono basis for the past eleven years since we became a Limited Company.
Finally, the Trustees would like to thank the Volunteers, Staff, Friends and Supporters, and Benefactors and Funders who have contributed to the continuing success of this Citizens Advice Office.
Michael Musgrove Finance Director
September 2025
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REPORT OF THE TRUSTEES AND DIRECTORS
The Trustees, who are also Directors of the Charity for the purposes of the Companies Act, are pleased to submit their Annual Report and the Financial Statements for the year ended 31[st] March 2025. The provisions of the Statement of Recommended Practice (SORP) “Accounting and Reporting by Charities” issued in 2005 have been adopted in preparing the Annual Report and Financial Statements of the charitable company.
1. STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
Edenbridge & Westerham Citizens Advice Bureau (“the Charity”) is a registered charity and a company limited by guarantee. The maximum liability of each member is limited to £10. The Charity was incorporated on 6[th] February 2014 and registered with the Charity Commission on 3[rd] March 2014. The Charity is governed by its Memorandum and Articles of Association dated 27[th] January 2014 and subsequently amended on 3[rd] May 2022.
The Charity was originally formed as an Unincorporated Association on 6[th] August 1974 (although it did exist in some form from 1943 probably until the end of the war) and was governed by a constitution adopted on 15[th] September 1993 and as amended at an EGM on 18[th] June 2004. This Unincorporated Association was registered with the Charity Commission under Charity Registration number 267793. The assets of this Unincorporated Association were transferred to the new Company under a resolution made on 19[th] March 2014 at a Special General Meeting.
Recruitment and Appointment of Trustees
The Board of Trustees is responsible for selecting and recruiting suitable Trustees who are formerly appointed at the Annual General Meeting. The maximum number of Trustees shall be fifteen and the minimum shall be three with a maximum of ten Trustees being elected at an AGM with others being co-opted by the Trustee Board. Other than at the first three Annual General Meetings following incorporation all elected Trustees shall retire from office at the third AGM following the AGM at which they were elected but they may be re-elected. At each of the first three AGMs following incorporation one third of the first Trustees shall retire in rotation but may be re-elected. The Chairman, Vice-Chairman (if appointed) and Treasurer may only serve for a maximum of six consecutive years. After the end of this period, two further years must elapse before any former Chairman, Vice-Chairman or Treasurer shall be eligible for re-election to any of these offices, although all can remain as Trustees/Directors.
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Induction of Trustees
New Trustees and Board Members are inducted through a process of briefings by the Chairman and Chief Officer. It is a requirement that Trustees have a sound knowledge of the role and activities of the Charity before they are appointed. They are made aware of their legal obligations, the content of the Memorandum and Articles of Association, the annual budget and financial performance, the Business Plan and the major objectives of the Charity.
Organisational Structure
The Charity is governed by its Trustee Board which is responsible for setting the direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of the Charity and for ensuring that the Charity satisfies its legal and contractual obligations. The Trustees meet a minimum of four times per annum and delegate the day-to-day operation of the organisation to the senior management. The Trustee Board is independent from the Management of the charity but does include the participation of Representative Members (from local Authorities), the Chief Officer, an honorary Solicitor, and a Staff Representative, but none of these have voting powers.
Related Parties
The Charity is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring performance against these standards. Operating policies are independently determined by the Trustee Board of the Charity in order to fulfil its charitable objects and comply with national membership requirements.
The Charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where one of the Trustees holds the position of Trustee/Director of another charity, it is the Charity’s policy that they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.
Risks
The Trustees recognise that any major risks to which the Charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end the Charity is continually monitoring and managing its risks via a Risk Register and a Business Continuity Plan and this process is undertaken at minimum once a year. Included in
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external risks is that of loss of funding. The Charity continues to seek to diversify its funding sources.
Information Assurance
The Charity has adopted the recommended Citizens Advice Information Assurance policy, which covers how we manage and minimise the risks of data and information loss, however held. The majority of this is covered by policies and procedures for handling, storing and accessing data and information, reinforced by training and refreshers at least annually. A Director/Trustee, Colin Jones, who is the Accounting Officer under the Data Protection Act 2018 (GDPR), has the responsibility for overseeing this.
2. OBJECTIVES AND ACTIVITIES
Objects
The Charity’s objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness, and distress in particular, but without limitation, for the benefit of the community in Edenbridge and Westerham and surrounding areas.
Public Benefit
The Trustees pay due regard to the Charity Commission’s guidance on public benefit in deciding the activities undertaken by the Charity during the year. The Trustees are satisfied that the information provided in the Report & Accounts meet the public reporting requirements.
The principal activity of Citizens Advice Edenbridge & Westerham is the provision of free, confidential, independent and impartial advice, information and counsel for members of the public.
Contribution of Volunteers
The Charity is fortunate to have a number of dedicated volunteers undertaking roles in governance, as Trustee Directors or Representative Members, as Advisers and in administrative tasks. Most of our volunteers are engaged in the delivery of advice which is normally either face to face or via telephone or other media. We would like to thank all those who serve the local community in this way.
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3. ACHIEVEMENTS AND PERFORMANCE
Charitable Activities
During the financial year we have advised over 600 unique clients on 4,110 separate issues. We are advising an ever increasing number of clients and the number of issues also continues to rise and is a strong indication of the ongoing impact of the current financial situation which affects this area as it does the rest of the country. We are certain that the need for our services will continue at its current high level and the ongoing house building programme, with a resultant increase in the size of the local population, will only increase the demand.
Although contacts by email or telephone are the preferred option for most of our clients, over 30% still welcome face to face contact. Many of these people are over 60 who do not have access to the internet or prefer a direct approach and we still feel that it is important to maintain in person interviews.
We are indebted to our team of Volunteer Advisers, and clients are generally very positive about the way their issues have been dealt with. It is not always possible to completely resolve a client’s problem but over 50% considered that their particular issue had been solved and 90% felt that they had been helped to find a way forward.
As might be expected our top advice categories are Benefits, Debt, Housing, Charitable Support (e.g. Foodbank) and utilities, the latter driven by the soaring cost of energy. 60% of our clients are either disabled or have long term health issues.
We are pleased to report that we have recorded an income gain, including written off debts, of nearly £600,000 per annum for our clients through assisting them with benefit claims. This is a tremendous achievement and means that considerable sums can be “ploughed back” into the local economy.
Social Policy (Research & Campaigns) Activities
We have continued to use social media to spread the word about our service, The Edenbridge Magazine, which is issued bi-monthly to all properties in the town, carries a full-page article supplied by us on relevant issues such as changes to the Benefits System.
A number of talks have been given throughout the year to several local organisations. This has been affected by the staffing situation but we plan to do our best to share relevant information throughout the local community and spread the word about our advice service.
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We continue to pay due regard to this important part of Citizens Advice work and have appointed a Director, Gavin Allard, to overview this activity.
We are grateful for the support we have had from our Members of Parliament, Tom Tugendhat MBE MP and Laura Trott MBE MP.
Fundraising Activities
We were very pleased to receive donations from local organisations, amongst them Edenbridge Town Council (£2,000), Westerham Town Council (£1,500) and Edenbridge Repair Café (£1,000).
As mentioned in the Introduction, substantial funds, without any conditions, have also been received from the John Coldman Charitable Trust (£15,000), West Kent Housing Association (£3,000) and Philip and Connie Phillips Foundation (£5,000). A grant of £10,000 from the Colyer-Fergusson Charitable Trust enabled us to replace our life expired computers. Because of these generous grants we did not apply during the year for any funds from the Great Stone Bridge Trust who have supported us for many years. We hope that they will not forget us in future years!
Also, during the year under report, increased funding was received from Involve Kent (£7,500) whose aim is to improve wellbeing in communities throughout the county.
The “Friends of Edenbridge & Westerham Citizens Advice Bureau” raises money through subscriptions, donations, fundraising events, 100 Club, Gift Aid and income from www.easyfundraising.org.uk also supports the Local Office. This is a separate Charity registered with the Charity Commission (Registered Charity No. 1079043).
We are, as always, immensely grateful to all those who have donated funds to the Charity, and thereby assisted us in maintaining and improving our service.
Investment Activities
The Charity does not currently hold any major investments. Cash balances are held in two CAF Bank accounts which provide short term access. We also have two accounts with Shawbrook Bank. These accounts are a 12 Month Fixed Rate Saver and a 60 Day Notice Account.
4. FINANCIAL REVIEW
The budget set by the Charity for 2024/25 foresaw a shortfall of less than £1,000. However, it came to light that we have been overpaying service charges to Kent County Council for our space at the Eden Centre and, as a result, did not pay anything
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during 2024/25. We were also fortunate in receiving a number of unbudgeted grants (as mentioned above) and ended the year with a surplus of about £10,000.
At the year-end our total funds were £135,167.
Contingent Liability
As a result of actions taken previously, no pension liability now exists and the organisation, therefore, has no contingent liability.
Reserves Policy
The aim of the Directors is to ensure that the Charity’s ongoing and future activities are reasonably protected from unexpected variances in income and expenditure. This is to ensure that its operations are maintained with a reasonable degree of certainty in the short term and to provide a prudent financial base from which to develop the Charity’s services. The Directors/Trustees have agreed that the Charity should hold unrestricted funds which are not less than 26 weeks of budgeted operating expenses. Additionally, the Board agreed to extend this policy to include a “Contract Commitment Reserve” to cover any redundancy payments that might become payable and any liability that might arise under the lease of the Eden Centre. This latter Reserve is subject to annual review as it depends on our predicted annual expenditure. For the year 2024/25 our Reserves should be a minimum of £59,092
Principal Funding Sources
The Directors extend their thanks to Sevenoaks District Council who continued to provide core funding to the Charity, which in the year amounted to £31,729. In addition. huge thanks are due to the locally based John Coldman Charitable Trust as well as the Colyer-Fergusson Charitable Trust and the Philip and Connie Phillips Foundation who supported us last year.
5. FUTURE PLANS
We hope to continue our work with both the Edenbridge and Westerham Foodbanks the clients of whom are often those with the most challenging issues. We would like to take the Charity out into the community (Schools, Parishes etc.) to tell and/or remind people what we can offer but this is reliant on there being sufficient volunteers available without detracting from our core advice giving activity.
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6. DIRECTORS’ RESPONSIBILITIES
Company Law and Charity Law require the Directors to prepare financial statements for each financial year, which gives a true and fair view of the state of affairs of the Charity and of the surplus or deficit for that period. In preparing these financial statements, the Directors are required to:
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a) Select suitable accounting policies and then apply them consistently
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b) Make judgements and estimates that are reasonable and prudent
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c) State whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements, and
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d) Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in operation.
The Directors are also responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the Charity and to enable them to ensure that the financial statements comply with the Companies Act 2006.
The Directors are responsible for ensuring that the Company maintains an adequate system of internal control designed to provide reasonable assurance that assets are safeguarded against material loss or unauthorised use and to prevent and detect fraud and other irregularities.
Michael Musgrove Finance Director
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INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF EDENBRIDGE AND WESTERHAM CITIZENS ADVICE BUREAU
I report to the Directors on my examination of the Accounts of the above Bureau for the year ended 31 March 2025, which are set out on pages 18-22 of this report
Responsibilities and basis of report
As the Charity’s Directors, you are responsible for the preparation of the Accounts in accordance with the Charities Act 2022.
I report in respect of my examination of the Bureau’s accounts carried out under section 145 of the 2022 Act and in carrying out my examination, I have followed all the applicable Directions given by the Charity Commission under section 145 (5)(b) of the Act.
Independent Examiner’s Statement
I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination which gives me cause to believe that in, any material respect;
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The accounting records were not kept in accordance with Section 130 of the Act; or
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The accounts did not accord with the accounting records; or
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The accounts did not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounting and Reports) Regulations 2008 other than any requirement that the accounts give a “true and fair” view which is not a matter considered as part of an independent examination.
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Rachael Best FCCA ACA Date: 4[th] October 2025
R Best & Co Ltd Office 6, 7-11 High Street Reigate Surrey, RH2 9AA
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BALANCE SHEET
| BALANCE SHEET | |||
|---|---|---|---|
| Current assets Debtors and prepayments Cash in hand Bank Current accounts Bank Deposit accounts Creditors Amounts falling due within one year Net current assets Total assets less current liabilities Capital funds Restricted funds Unrestricted funds Total funds |
AT 31st MARCH 2025 | 2025 £ £ 50 553 73,215 50,000 –––––– 123,818 - 135,167 –––––– –––––- £135,167 –––––– 7,551 127,616 –––––– £135,167 –––––– |
2024 £ 123,818 –––––– £123,818 –––––– 7,530 116,288 –––––– £123,818 –––––– |
| Note £ 2 1,471 154 83,542 50,000 –––––– 135,167 3 - –––––– 4 5 |
|||
For the year ended 31st March 2025 the company was entitled to exemption under section 477 of the Companies Act 2006
The members have not required the company to obtain an audit of its accounts for the year in question in accordance with section 476 of the Companies Act 2006. The directors acknowledge their responsibility for:
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(a) keeping accounting records which comply with Sections 386 and 387 of the Companies Act 2006 and
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(b) preparing accounts which give a true and fair view of the state of affairs of the company as at the end of its financial year in accordance with sections 394 and 395, and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the company.
The financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies and in accordance with the Financial Reporting Standards applicable in the UK and Republic of Ireland (FRS 102) (effective January 2016).
The financial statements were approved by the Board of Directors on 22[nd] October 2025 and were signed on its behalf by:
G Allard – Deputy Chairman M Musgrove – Finance Director
The annexed notes form part of these financial statements.
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STATEMENT OF FINANCIAL ACTIVITIES
| Incoming resources Donations, legacies & similar Incoming resources Investment income Total incoming resources Resources expended Charitable expenditure: Costs of activities in furtherance of the charity's objects Resources expended on managing and administering the charity Total resources expended Net movement in funds Total funds brought forward Reallocation of funds Total funds carried forward |
Unrest'd Funds £ 80,226 1,906 ––––––– 82,132 ––––––– – 594 70,210 ––––––– – 70,804 ––––––– 11,328 116,288 - ––––––– 127,616 ––––––– |
Rest'd Income Total Funds Funds £ 2025 £ 9,997 90,223 - 1,906 –––––– 9,997 ––––––– ––––––– 92,129 ––––––– 500 1,094 9,476 –––––– 79,686 ––––––– 9,976 80,780 ––––––– 21 ––––––– 11,349 7,551 123,818 - - ––––––– 7,551 ––––––– 135,167 ––––––– ––––––– |
|---|---|---|
| – –– – –– –– –– |
Details of incoming resources and resources used are given in the notes to the financial statements.
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STATEMENT OF FINANCIAL ACTIVITIES
DETAILED ANALYSIS OF MOVEMENTS IN FUNDS
| Restricted funds Donations and legacies Management and administration Unrestricted Funds Investment income Donations and legacies Insurances Subscriptions & Memberships Property Expenditure Activities in furtherance of objects Wages, Social Security & Pension Contributions Management and administration Total funds at 31st March |
2025 £ £ 9,997 (9,976) (21) 1,906 80,226 (1,570) (2,170) - (594) (63,510) (2,960) 11,328 |
2025 £ £ 9,997 (9,976) (21) 1,906 80,226 (1,570) (2,170) - (594) (63,510) (2,960) 11,328 |
2024 £ £ 22,690 (14,921) 7,769 1,446 88,338 (1,279) (2,109) (2,979) (572) (61,406) (4,227) 17,210 |
2024 £ £ 22,690 (14,921) 7,769 1,446 88,338 (1,279) (2,109) (2,979) (572) (61,406) (4,227) 17,210 |
2024 £ £ 22,690 (14,921) 7,769 1,446 88,338 (1,279) (2,109) (2,979) (572) (61,406) (4,227) 17,210 |
|
|---|---|---|---|---|---|---|
| 1,906 80,226 (1,570) (2,170) - (594) (63,510) (2,960) |
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| 11,349 | 24,979 |
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NOTES TO THE FINANCIAL STATEMENTS
1. Accounting policies
The financial statements are prepared under the historical cost convention (as modified by the revaluation of certain assets) and in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Effective January 2016). In preparing the financial statements the charity follows best practice as laid down in the Charities (Accounts and Reports) Regulations 2008.
Cash flow statement
The Company has taken advantage of the exemption in Financial Reporting Standard No.1 from the requirement to produce a cash flow statement on the grounds that it is a small company.
Incoming resources
Income from various sources is included when receivable.
Resources expended
All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Where costs cannot be directly attributed to particular headings, they have been allocated to activities on a basis consistent with use of the resources.
Fund accounting
General funds are unrestricted funds that are available for use at the discretion of the trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.
Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.
2. Debtors and prepayments
| Amounts falling due within one year: Prepayments and Accrued Income Pension Trust 3. Amounts falling due within one year: - Creditors and accruals Pension Control - |
Creditors - |
2025 £ 1,449 22 1,471 2024 £ - - |
2024 £ 50 - 50 2023 £ - - |
|---|---|---|---|
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NOTES TO THE FINANCIAL STATEMENTS (Continued)
4. Restricted Reserves
| Warren Meadows Trust Westerham Foodbank |
Balance 1st April 2024 £ - 7,530 ––––––– 28,152 ––––––– |
Movements | Movements | Transfers Balance 31st March 2025 £ £ - 300 - 7,251 ––––––– ––––––– - 7,551 ––––––– ––––––– |
|---|---|---|---|---|
– – |
in/out £ 300 (279) –––––– 21 –––––– |
5. Unrestricted Reserves
| Designated Funds General Fund |
Balance 1st April 2024 £ 116,288 ––––––– 116,288 ––––––– |
Movements in/out £ 11,328 ––––––– 11,328 ––––––– |
Transfers Balance 31st March 2025 £ £ - 127,616 ––––––– ––––––– - 127,616 ––––––– ––––––– |
|---|---|---|---|
| £ - ––––––– - ––––––– |
6. Employees
The average number of employees during the year was 5.
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