2025-03-31-accounts

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DIAL SOUTH ESSEX

The Disability Helpline

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ANNUAL REPORT 2024-2025

Mission Statement & Core Values

Organisational Chart

Staff & Management Committee

Volunteers & Services

Chairman’s Report & Treasurers Report

DIAL Projects

Case Study

Statistics, Evaluation & Monitoring

Generated Income Funding & Donations

MISSION STATEMENT

DIAL provides a free, confidential, information and advice service on all issues affecting disabled people’s lives, to enable and empower them to improve their quality of life and live as independently as possible. Our own unique experience of living with disability allows us to assist others with understanding and expertise.

CORE VALUES

INDIVIDUALITY We try to respect the uniqueness of each person we work with and develop services that meet their individual needs.

EQUALITY OF We will actively promote the rights of each individual. We OPPORTUNITY want each person to achieve their hopes and goals and make real choices towards a positive future. We believe everyone should have the opportunity to make their own contribution to the community they live in.

SUPPORT AND We believe in offering support to service users in ways INDEPENDENCE which should minimise their reliance on input from professional services. We are committed to enabling people to make friendships, relationships and community networks.

BEST VALUE We are committed to the continuous improvement of services which provide both quality and value for money for the community.

VALUING STAFF We believe in the strength of teamwork and of the individual. We will work to improve the knowledge and skills of all of our staff and volunteers through training.

ACCOUNTABILITY We are committed to working openly with service users, staff, volunteers, our management committee, and external voluntary and statutory bodies. We will work to communicate with and involve all these people in the decisions in which they have an interest.
COMMITMENT We strive to incorporate our values into all our policies, procedures and day-to-day working practices.

ORGANISATIONAL CHART

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CHAIR
Carol Edgell
MANAGEMENT COMMITTEE
Vice Chair Secretary Treasurer
Kim Skinner Andy Penson Paul Hayden
COMMITTEE MEMBERS
Janet Greensmith
Sandra Hill
Isabella Lennon
DEVELOPMENT
MANAGER
Janet Stevens
OUTREACH ADVANCED CLAIMS ADMIN PROJECT OFFICERS
DEVELOPMENT OFFICER MANAGER ASSISTANT Kasia Walton
Christine Tarbard Sally Penson Ev Coe Angela Brown
VOLUNTEERS
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STAFF

Jan Stevens, Responsible for the daily running, fundraising and the Development Manager development of all services at DIAL Sally Penson Assist clients with appeal submissions, casework and Advanced Claims & tribunal paperwork and complicated benefit enquiries. Deputy Manager Assists with management duties in Managers absence

Christine Tarbard Outreach and Home Visiting Adviser dealing with a Outreach Development variety of issues in peoples homes and various locations in the Officer south of the county

Kasia Walton To create social and self-help groups throughout the Project Officer district and promote volunteering through the groups

Angela Brown To assist with running the social groups Project Officer

Ev Coe Deals with the clients database, statistical information and Admin Assistant helps all staff with various admin tasks

EXECUTIVE MANAGEMENT COMMITTEE/TRUSTEES

DIAL’s Committee is made up of 95% disabled people. They have a wide variety of skills to help enhance the running and decision making of DIAL. All major decisions regarding the charity are taken by the Management Committee.

Carol Edgell Chair Retired Police Force Administrator Kim Skinner Vice Chair Retired Service Manager Paul Hayden Treasurer Retired Local Government Officer/Bookkeeper Andrew Penson Retired Mechanical Engineer Janet Greensmith Retired Confectioner Sandra Hill Retired Accounts Clerk/Bookkeeper Isabella Lennon Retired Renal Nurse & Careline Employee

VOLUNTEERS and SERVICES

VOLUNTEERS

For 39 years, volunteers have been a vital part of DIAL in providing support to thousands of disabled people by:

Giving information and advice on any disability issues
Working to influence public opinion and government policy
Promoting disabled people’s active involvement in society
Promoting lifelong learning

DIAL promotes the role of disabled people in society by:

Supporting them to influence decisions
Sharing their experiences and skills within their communities and society as a whole
· Making choices

Volunteers are crucial in making sure DIAL continues to support disabled people and benefit the local community. People volunteer for many reasons, perhaps to give something back to the local community or to gain valuable experience which could help in finding future employment. Volunteers agree that volunteering with DIAL has helped towards gaining more up to date skills, experience and increased confidence.

Volunteers add value to our work with disabled people in the local community and in return can expect:

The enjoyment of being part of a team
A chance to meet new people, make new friends, gain confidence and increase self esteem
To gain new skills
The chance to use their individual talents and skills to benefit disabled people
Personal growth and development
The rewarding feeling of supporting someone to achieve their full potential
The knowledge that they have made a real difference

DIAL currently has a bank of 8 committed volunteers, working between 5 and 10 hours per week at the office. We also have another 9 volunteers supporting our “Coming Together” groups. Whether they are disabled themselves or have a family member or friend they care for, they are all dedicated to the work that they do and endeavour to help others cope with their problems and difficulties. DIAL promotes the importance of the role volunteers play in the organisation and encourages all volunteers to participate in training courses to benefit their work at DIAL and to increase their own knowledge, skills and confidence.

SERVICES

DIAL is open Monday to Friday between 10am and 3pm at its main office. Anybody is welcome to come and visit us at the office as all COVID restrictions have now been lifted. All enquiries are promptly dealt with and further information is passed on as soon as we receive it. DIAL is unique in the fact that it deals with problems relating to all disabilities and disability issues mainly by people who are disabled. This enables them to give advice with compassion and empathy and we feel that this puts us in a better position to give a top quality, specialist service to disabled people. We provide quality advice and information on a wide range of issues.

We offer a variety of projects to help as many people as possible access our service in the way best suited to them. We offer

General information and advice by our office in Grays
Home Visiting service for people unable to get to us for help with benefit applications and independent living advice (this is a limited service)
Welfare Rights Service to help people with appeals, casework, submissions and tribunals
Our Outreach Service
Information provided by telephone, Email, via our website, text
Social Clubs and Self-Help Groups (call office for details)

The following services are available. Appointments are needed for some areas of assistance e.g. form filling, appeal casework and home visits.

Support, Information and Advice by friendly staff and volunteers
Benefit Checks, Benefit Enquiries, Benefit Appeals and Casework
Help with completion of various forms (hard copy and online)
Advice on a variety of disability related subjects, e.g. equipment, leisure, access, etc
Advocacy, Signposting and Referral, as necessary

CHAIRMAN’S REPORT

As usual this has been a very busy year which has not been that easy due to a shortage of volunteers as we have had various illnesses and hospital stays impacting on the number of people available to do the forms, advice, etc required. We have managed to recruit some extra volunteers but, unfortunately, some have left as they didn’t fully recognise how much was involved, some have seen their health worsen causing them to struggle and have been forced to give up. Those we have managed to secure and keep I am pleased to say are all doing well so the rest of us have managed to keep the waiting list down as much as possible.

We moved into new offices, in the same building, at the beginning of April which has given us more room for training the new volunteers and better privacy for the clients.

As always, I wish to add my personal thank you to everyone for all the additional days they have worked and their total commitment to DIAL.

Carol – Chairperson

TREASURERS REPORT

This year has been quite successful in our funding efforts, securing several new funding streams and we have managed to retain some reserves to give us a buffer for any difficult times ahead. The trustees continue to monitor the level of funding being generated to ensure sufficient funds to continue to operate the service at its current level for as long as possible and to introduce some new services to benefit more disabled people in the area. We have secured some funds to continue the projects we have started once the current funding streams finish. Outgoings have increased again this year with the Cost-of-Living increases but we are managing to absorb these into our everyday work and payments and finish the year with a balance to carry forward to the new financial year..

Paul – Treasurer

DIAL’s PROJECTS

Sally Penson Appeals Service

During this financial year, my appeals work continues, and I continue to manage the volunteers. I have attended Headway to provide information and advice to their carers. I also attended an information event with the MS society, this was held at Saxon House (Freemason’s building) in Southend, and we were the only advisory service to be invited to attend.

I had completed an 8-month course, run by Anglia Ruskin University, Social Spark project, for Third Sector Executive Development. This was held on the first Wednesday of every month in Basildon and was a very informative and worthwhile course, to assist with learning managerial skills. It also enabled us (attendees) to meet other third sector organisations and share some of our experiences and issues we come across every day. We would have a guest speaker for the first part of the day and following lunch we would participate in peerto-peer problem solving. I found every session extremely beneficial.

We have recruited several volunteers, some who unfortunately, were unable to stay with us due to health or home life issues. Those who continue to support our clients are still increasing their training, advisory skills and knowledge of the information they provide to our clients to enable them to provide professional support with understanding.

My case load continues to grow, and I am still representing and attending hearings. During the last year I have had 150 cases, 77 cases are now closed and 61 of which had successful outcomes, which generated a yearly income of £416,285.98 and increased my client’s weekly income by over £7,844, they were all grateful to receive backpay amounting to nearly £448,839.78

I was left with 68 ongoing cases. Out of the 77 cases closed, 4 clients had not notified of the outcome, and we had no further contact with them since their initial enquiry.

Christine Tarbard Outreach Service/Home Visiting

Home Visiting is very busy as usual with clients having to wait up to 6 weeks for an appointment and I can only manage two visits a day due to time restraints. When I go to Sheltered Housing Schemes I usually see 3 people in the same complex as this saves waiting time.

I will sometimes visit the same person twice as the award of one benefit can open the door to other benefits that they need help to claim. I see people with various different illnesses but dementia is very common among the older people I visit. While there I give their partners advice on Council Tax reduction, clubs for dementia, aids and adaptations and respite care for the partner.

Outreach at the Happy Hub in Basildon is proving popular with the residents in the area as it save’s them stress trying to get to our main office in Gray’s if they are unable to drive or use public transport.

In all it has been another busy year for DIAL.

‘Coming Together' Community Support Project

Over the past year, the Community Support Project has continued to grow and develop, supporting adults with disabilities, mental health, parents, carers and individuals experiencing loneliness. The project offers a wide range of activities to build social connections, confidence and mutual support within the community. Our activities include creative sessions, emotional support groups, family sessions, gardening projects, advice and guidance, and daily contact through online platforms.

The project is participant-led and shaped by the needs and ideas of those attending. Feedback is gathered through conversations, group discussions and questionnaires allowing us to continuously adapt what we offer.

Our adult groups provide a mixture of creative activities and emotional wellbeing support. Some sessions focus on crafts such as seasonal decorations, pottery painting, coaster making, sock snowmen, Easter and Christmas centrepieces and “Lights in a Bottle” workshops, while other sessions focus on conversation, peer support and mental health discussions. We allow full flexibility in each session so participants can either join in with activities or simply spend time talking and connecting with others.

We also run a Mums, Carers and Families Group, where parents, carers and children attend together. Children take part in activities such as Disney-themed colouring, scavenger hunts, seasonal crafts, puzzles and sensory play, while parents and carers receive emotional support and guidance on topics such as breastfeeding, routines and managing family life. This group has become a strong source of friendship and peer support, particularly for new and expecting mothers. Many families now stay in contact outside sessions and meet independently to support one another.

Alongside face-to-face activity, we continue to support people through monthly and seasonal extra materials they can take home. These contained colouring activities, word searches, games, puzzles, craft kits and adapted materials such as large-print resources and pre-cut templates for people with physical disabilities or visual impairments. We also contact individuals requesting support via phone, email or at sessions.

We also continued our gardening and community growing project, supplying starter kits with seeds, pots and other little garden essentials. Group members regularly share progress, plants and produce with one another, especially helping those who are unable to grow independently. Residents at O’Donoghue House joined this project for the first time and engaged very positively with the activity.

As some people still struggle with isolation, anxiety and health conditions, our online support remains a vital part of the project. We run a very active WhatsApp group where members have 24-hour contact with one another for emotional support, advice and companionship. People share photos of crafts and gardening, take part in mental health check-ins and receive guidance from staff and other members on benefits, PIP applications, Blue Badges and council services. This online space has become a lifeline for many participants.

We also regularly provide printed activity packs and accessibility support. These include monthly colouring calendars, weekly word searches, Sudoku, crosswords and planners such as cleaning schedules, food planners and Christmas organisers. Bespoke packs are produced for people with poor eyesight or physical disabilities and are either collected at sessions or delivered directly to their homes.

One of the strongest parts of the project is the level of peer support within the community. Members help one another with benefit forms, applications, online shopping, lifts to appointments, errands, shared meals and social outings. The project has continued to develop into a strong, caring and supportive community. Through creative activities, practical help and daily emotional connection, people feel less isolated and more confident in their lives. Our participants are not just receiving support – they are actively supporting one another, forming friendships and helping to shape the future.

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CASE STUDY

Mr A is a 49-year-old man who has been suffering from Fibromyalgia for many years. He was diagnosed by one specialist but remained in denial and sought 2 further independent opinions.

Mr A made an application for PIP after 4 years of suffering with pain, discomfort, mood swings, anxiety and chronic fatigue but his claim was refused.

Mr A was initially working as a driver for a voluntary transport service which involved him picking up service users from their homes and dropping them off at their destination and then returning to collect them and take them home. He initially worked 6 days a week, but he soon had to reduce the number of days he was able to do this. His days reduced to 3 instead of 6 days a week.

Mr A was able to continue his job as a driver for a short while; however this soon began to take its toll, he was getting more tired, suffering from forgetfulness and had to break his days up so he could rest in-between workdays, ready for the next day at work. After a few months of this routine, Mr A had to admit he was unable to continue his current role and spoke to his employers to see if there was another role he could take on, which would be less taxing on him.

Mr A appealed the PIP decision and had requested our help with the process and our support.

Mr A’s condition was deteriorating, he needed more help from his son daily, he was unable to manage daily living activities without support.

We prepared Mr A’s case for him and attended the court hearing with him.

The hearing was very difficult for him, and he had difficulties answering the questions without the need for them to repeat the questions or without him needing to think about what he was trying to say.

Following the Tribunal hearing, Mr A was awarded the Standard Rates of the Daily Living and Mobility components.

This outcome came as great relief to Mr A as he now doesn’t need to worry if he has to take time off of work due to his conditions as he would previously have tried as hard as he could to continue working as he couldn’t afford the loss of income due to sickness. He was also entitled to a Blue Disability Parking Badge which assists with being able to park in spaces closer to the entrance of shops, hospitals etc.

Mr A was extremely grateful for the assistance he received, and he now makes a small, monthly donation to our organisation. This assists us with being able to help more people who need our help with these kinds of issues.

STATISTICS, EVALUATION & MONITORING

These are the annual results of the evaluation and monitoring of DIAL’s service using the monthly statistics. In the financial year April 2024-March 2025 we saw a total of 3251 clients seeking information on 7077 enquiries. We also saw another 421 people at the clubs and delivered packages.

Benefit advice was again the main subject that we were contacted about accounting for nearly 80% of all enquiries received. We dealt with 2615 enquiries related to benefits including helping to complete benefit applications, general information on a variety of disability benefits, appeals and casework.

AREAS

Although not everybody that we deal with will give us their full details we try to get the area that they live in. We are being contacted by people from further afield including Outer Boroughs of London, Havering, Dagenham, Chelmsford and Southend. Contacts from each area are shown below;

Basildon, Billericay and Wickford	677
Brentwood	53
Castle Point	196
Rochford	51
Thurrock 1874	1874
Southend	116
Other	284
Total	3251

WEBSITE

Our website is updated whenever possible allowing many people to find the answers to their enquiries online for the more frequent enquiries that we deal with. We are currently unable to monitor the amount of people visiting the website.

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BENEFITS AND GENERATED INCOME

Of the applications that we completed we have only received about a third of all results. Many claims are still being refused or clients are receiving a much lower award for Personal Independence Payment (PIP) as the criteria for qualifying for an award is more difficult to achieve than it was with DLA. With refusals for other benefits this combination is putting a higher demand on help for Mandatory Reconsiderations and Appeals Service. Results still do not consider any additional income generated by the award of one benefit that leads to entitlement to other benefits, e.g. an award of Attendance Allowance that then leads to an entitlement to Pension Credit, Housing Benefit, etc. We can still only record the amount of the initial Attendance Allowance award for our figures as we are not informed of the rest.

Over the past year we generated a total of £1,735,585

This is made up of payments from awards of benefits and back pay from forms we completed and successful appeals

FUNDING AND DONATIONS

We would like to thank everyone who has helped DIAL over the past year. It is becoming increasingly difficult to raise the funds needed to continue to operate, especially core funding, but we have managed to survive another year and generate more income to continue to offer our service to our clients.

We would like to say a very big thank you to our main funders listed below that have funded DIAL’s work over the past year, without whose support we would not be able to continue to operate.

We would also like to thank all the individuals who have generously given donations throughout the year and those who have pledged a regular standing order donation. All money given is used for the direct benefit of the service, to help us to help the disabled, carers, older people and vulnerable members of our communities.

MID & SOUTH ESSEX COMMUNITY PARTNERSHIP FUND THURROCK VOLUNTARY SECTOR DEVELOPMENT FUND Awards for all

PeoPle’s health trust POSTCODE community TRUST National lottery community fund Nationwide Lloyds foundation

WITH COMPLIMENTS

DIAL is a CHARITABLE INCORPORATED ORGANISATION

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Registered Charity Number: 1155514

DISABILITY INFORMATION ADVICE LINE SOUTH ESSEX DIAL SOUTH ESSEX Charity Registration Number: 1155514 STATEMENT OF ACCOUNTS FOR THE YEAR ENDED 31ST MARCH 2025 BROOMS PROFESSIONAL SERVICES LllVIITED CHARTERED CERTJFIED AccouKfAiYrs REGISTERED AUDITORS

Disability Information Adviee Llne Sollth Essex (DIAL South Essex) Statemellt of Trustees, Responsiljilities The trustees are required to prepare accounts for each financial year which give a true and fair view of the Charity's's financial activities during the year and of its fmancial position at the end of the year. In preparlng tbose accounts, the trustees are required to: Select suitable accounting policies and then apply them consistently. Make judgements and e8timates that are reasonabl¢ and prudenL State whether applicable accounting standards and statements of recommended practice have been follow. subJt to any llterial departures disclosed and explained in the accounts, Prepare the accounts on the going concern basis unless it is inappropriate to presume that the Ch&ity will cofttinue its a¢tivitie$. The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy the financial position of the Charity at any time. They also are responsible for safegding the assets of the Charity and hence for taking reasonable steps for the prevention and dete¢tion of fraud and other irregularities.

Independent ExAmlners' Rert to the Trnstees of Dlsability Information Advlce Llne South Essex (DIAL South Essex) for the year ended 31st Mxrth 2025 I report on the accounts of the Charity for the year ended 31st Mah 2025 Respecthe respon8lbllltles of trllstees attd examlner The charitys tr[ are res)nsle for the Trustees, Report andthe fmalltial statements in atcordance with applicable law alld Utiitejj dorn accountiDg statKlarth (United Kingdom Generally Accepted Accoulltillg Practice) are set out in th¢ Statement of TnL8tees' RespoDSibilities. The chaLitys trnste¢s consider that an audit 18 not required fortl)is y¢Ar (undcr CtiOn 144(2) of tbe Charities Act 2011 (the Charities Act)) and th&t an independent examination is necdeiL It 15 my responsibility to: examine the accouDts (U[er section 145 of the Cbarities Act 2011): to follow the prO¢r¢S laid down in tbe General Directions given by the Charity Con)i8sion¢rs (und¢r s¢ctioll 145(5)(b) of the Cbarities Act 2011); and - to state wliether particul&rmatter8 bave come to our attention. Bwts of IDdepedent tx#minn' report My examination Wds carried out in accordance with tbe general Directons giv¢n by th¢ Charity commissionS. An ¢xamiDalion iticludes a review of the accounliDg rordS kept by th¢ Ch]ty and a ¢omp8ri80n of the accounts presented with those records. It also iticludes ¢otssideration of any wiusual lten or disclosures in the accounts. and the 8kIng of explanation8 from you as trustees coDcemiDg any such matters. The predllres undertaken do not provide all the evAdence thal would be required in ao audit aod, onsequetitly, no i)pinioD is given to whether the accounts present Aud fair vicw. aud the report ls limited to tbose matters sct out in the statement below. Indepdent aramin£rs'statwne4Et JD connection with my examination. no matterh&8 Come to my attentio - whirh giv¢5 m¢ r¢asonable ¢awe to beli¢v¢ that, io any material respeci the TequireThMts.' (a) to kgep aCCOUDtiDg record8 in accorance $tion 130 of th¢ Charities Act 2011. and (b) to prepare accounts which accord with the accounting records alld to ¢omply with th¢ acrounting requirements of the CbaTities Act 2011 and the Tegulations nde th¢r¢uDder have not been met. or - to whicty in my Opinio attention should be drawn in order to awble a proper understanding of the a¢¢ounts to be reach Signed Sonia Shab FCCA ACA CTA Broomi PrDfessAong1 Servlfe$ Ltd Broom Hou 39143 London Road Hadleigh BeDfleet Essex SS7 2QL Dated: 3rd October 2025

(DIAL&¥t&Bl) GffjJErnI liATW T•t 17.89 JJgM74 123.L13 (JmrlknblrI 4Ji Cknuab1ÈLcbvrfiny 17W 23,755 4&445 lim IZ44Ji 17 Z535¥ IlJ71 2$. io Is 773 P711 Pl•lmD¥Wtll15DI* 47.731 (a,JSD 3.189 I12124 5.1 i>.J55 33J25 J22 124116 12A.Q5T E•JJ l•J21

Disability InformatAon Advice Llne South Essex IDIAL South Essex) Statement of Flnanefial Activities for the year ended 31st March 2025 2025 2024 Notes ed assets 6,173 4,181 Current a$$¢ts Balances bankers Sundry Debtors Cash in hand 135,166 120.385 461 79 79 Total current ISets 135.245 120,925 Creditors: amounts fAllln% du¢ wfithln one year crltOrS 1.959 890 1.959 890 Net CueI assets 133,286 120.035 Total assets less ct4rrent liabilitie5 139,459 124,216 Unre$trl¢ted tsnd$ General fimd 101,302 53,571 Restricted fmnds Peoples Healtb Tnt NATW A4A NLCF fimd NHS Fund 5.157 33,325 19,155 12,686 322 IOJ21 7,277 20,559 139,459 J24,216 These financid statements were approved by the Tntee8 on 3rd Octob¢r 2025 and signed on their behalf by: Vice£hairnw (Kim Skinner) Treasurer (Paul en)

Dlsablllty Infonnadon Advlce Ijme Soth Essex (DIAL South Essei) stryt ofFin8n¢ig1 Adivities fvrth¢ y¢ar ended 31rt Marth 2024 l. Actountlnz PoJ£clu & A¢¢ountln8 Cooyelltl ThE finatial $tatemcnts havc bcenprepartd ulldtr thc htstorital cost 0VentIOn. Theyknavebeprepared aEcordancc with the Statetttttht of RetOthtsd Pra¢tice-A¢¢outttitiB Reporting by Charities preparittg thetra¢¢oLmts in acKoTdatt¢¢ wkth the FiDattcs RepottinÉ Standard applicable inthe UK(FRS 102) issued on 16th JULY 2014, applicable a¢¢ouJ)ting standardy afftd tbe Chariti% Act 2011. Theyhave been prepared on an accruals basis of a¢¢owJtin& b. R¢¢otttlUdots wlth pr¢%rfous G¢b¢rlY A¢¢¢ptéd A¢¢oWl18 Pr¢tl¢¢ In prepating thc ac¢(>U[, the tsusttes haye ¢OnEideted whets in applying the 8CLYJUtitin8policies rquired byFRS102 the Charitie8 SORP FRS102 restattmeni of comparative Ltem8 was neth. No reststemth)ts were required . IDcome Reeo2nitlo IncotJJe is rewgnized the period when th¢ Charityi5 ClltitlrJJio re£pt andthe atnount cRnb¢m¢aswedwtth rca5DbI¢ acBurRcy. Irl OrdInG¢ with thi3 )]i¢y. GranÉY aTE included whcn thE conditiims for tcipl h¢ bttD cDllJplicd with. FxDd Ateounthg GenerBI are unttstricted fijnds whIch are alIable forthe ai the discretion of th¢ in fjJrthcrancE of the gen¢ral obj¢dive¥ of the chaTityand which have ftot been de8iEn&t2d for anyother putpoye. Dtsigtt8t¢d arc ¢otllprig¢d of UDrcth¢t¢d fijttds that h•vebeen set aside bythe ttustees forparti¢uIarpurpos68. The aim alld use of ¢h thied fiujd is set out tn the tte5 to the finllncial st&tcrneDtS. Restri¢ted aLE fimds which to be UBed in accordCelth specific re5tri¢¢ioDs itDposedby donors orwbicb havebeen raiSEdbythe tharity for p&rti¢uJar prse9. The Cl of raising and athDilli5tering such funds HTe chHrgedagHin5tthe SifiC fimds. Th¢ use of ¢aGh T¥tri¢l¢d fiind 15 $Ct out in to Bank DtPO81ts kntere5t re¢av4ble is included in the into1 attd expenditure account whettit is rtceivd at an aMoutttWht thcludes attyttx treth'tyecovtrable from HM Revt]llLe & Cknstoms. Interest received from deposits are iccowitsd OL rttripÉ. f.. EndItUre Reco8nltioD tAabiJi¢i¢5 4r¢ rpISed as ¢xpettth'vJT¢ as ioott 4$ th¢r¢ is # l¢g•l or ¢0tt8trudiY¢ L4)liption ti)rtlItitiXthe ebtrityto thai expeJJdinwe, IT is ryobablethat gtttlcllxnt will bc rquired andtht amount ofthe Dbb8tioD can bt ]JJeasured r¢libty. Ail cxpenditure is accountcd for on an accruals ba515. All cxptnses Includ18 sup¢ L¥)8LS attd goVernr09S alLocated or 8pportionedtoth¢ 8ppli¢•bk eXdiATr headings. g. AllotIOn of Support and GoverDAnce Co8ts Suptrots beEn all(KatEd betwe gov¢¢ c4)5ts and othw5UPPOrteot GDYe¥tll¢e e£K8tsrotEWri5¢ alL Cost¥ involving the public atcovntsbilityof the clwityand its cotllplla]Z withregulAtion and Ld ptsth'ce. The ollly apportiotuncnt to govematt¢e ¢osis re18te to athitiistrativesa]ari&8 dc. which are apportio1d ott theb8sis of IO% to govername 5t4 bas¢d sloff time allated tOgovern issue5. iL lfttomt Taz Recithtd oll Glft Ald ]trOTne is tgroveftd from on income re¢eived donations byway ofth¢wft d s¢h¢me during the year. i. T81bk Ftsed Asts Tangible fixed assets art ¢apitalised whm the ¢ost ofsuch ass¢ts (clungvAfi ¢%¢¢e& £2. Tawbl¢ fixed &8s¢ts ar¢ stat914¢ Cost l¢ss dyK]lon 7*lLb IB provided in4nllu81 instalments over the estinJattsl usefvl economic lives ofthe asset5. DewttiatioTr ts providedatth¢ follo7ng HrmuHI ratss.. Fixttw¢s and fittings 251/0 thight lille. j. St•¢ StNks CO18t of puNtwed goods for resale and 5tthd atthe loivBrof ¢0st and netlISle v&lv4 Provision i& llle for slow-ttwvitiB or OlOI¢le items

(D1ALSo*tkEMj Nf£F A4A WATW NHS 2025 TDtAI 2624f 6ts51 i?J Sfj3J8 123.oot 65.458 17 TTU A4A NATW NHS 2024 Tvl Totsi 4JJ 431 NATW xus 2025 2021 Tolttl Fu Fund 11.626) Y8.•42 )44 940 3.087 3,767 745 l$58 I,745 SJ2S 1.786 PthKwlfe 1.146 1330 3,701 i.ooi 1973 1288 837 5.477 2.149 3.254 384 Ipji 93 2J30 n9 3.917 120 IJ5 339 258 74 74 1.521 2•1 344 Ih53 4J2S 2J45 9.B30 2.979 2J45 48.445

Disabimty Informadon Advlce LIDe South Es$ex (DIAL South Essu) Notei to the accounts. YeAr Ended 31st March 2025 S. All•c&tloD of governa•ee and support ¢08ts 21125 2024 Other Sufv costs allocated related related Sakry and natiojjal iJJ51Tranc¢ P6nsiO Professional fees Offjce gupplies Insurance and affdi8tioll f¢¢y Offi¢¢ ¢quiptrrfni end ¢opi¢T hi conwu1rrPEnS¢6 A¢coutKan¢y Sundry exp¢n5¢8 Re( rat¢s and s¢tvi¢es 7.894 96 2,330 2,972 2.288 2.149 3.254 1,031 1.709 11.432 7.894 7, 759 94 2J30 2.972 2288 2.149 3,254 3.087 1.958 1, 745 1.971 1.455 1,031 1.521 1,709 11.432 3,409 9.830 35,155 9,021 26.134 23.455 6. Net llleomillg Resources xfter rhrgitig: 21125 2024 Ne¢ incorningresources are stoted&fter tn the GeJternlFrtd.. Brooms Profession81 Service8 Ltd: ind¢peThJcnt examination a¢¢ountancy. tax8tion and wll1t¥D¢Y Deprlation Operating lease rents]s of ¢quipm¢nt 1.031 1,521 2.345 2,149 2,979 1,97]

Dls2blllty Informadon Advlee Llne South E8$ex (DIAL South Ess) st&tennt of Flnan¢lal Act11¢9 for the year ended 31st March 2025 7. Ftsed A88ets Flztures, Flttings and Equlpment Total Co8VVgt1On At 1st ApTiI 2024 16.275 16.275 Additions 4.337 4.337 Disposals At 31st March 2025 20,612 20,611 Depreciation At 1st April 2024 12.094 12,094 ChaTg¢ for y¢or 2,345 2,345 Di8posal8 At 315t Mah 2025 14.438 14,439 Net Book V*lue At 31st Marcb 2025 6.173 6.173 At 31stMarch 2024 4,18] 4.181 Debtor8 2025 2024 Sundry Debtors 461 461 9. Creditors 21125 2024 Sundry creditor8, accruals and defeTred irKome 1.959 890 890

Dlsablllty InforThation Advice Llne South Esiex (DIAL South Essex) stst¢m¢nt of Fin8n¢lal Activities for the y¢ar ¢nd¢d 31st March 2025 10. staff ¢osts 2025 2Q24 SalaLie8 Pension Employer5, D¥tional insuTance 78,942 964 77.592 940 79,907 78,532 Average number of staff during the year. Employee'5 ernolllts below £60,[0 No tsustee orpeTSOll lated or connKt¢d by busines5 to them h85 rc]y wy¢[nunIott from thc Chatity nor have they entered into any tra[Ctio contTact or other with thr Charity during th¢ year. Dwingthe yesr, no expenses were reimbursed to the RoBrd of TnL8te¢ ttth whÉchpIillcip3llyrepresent imbursed tsavellin& acc(qnmothion and sub81snCe expenses in attending meetin88 and offi¢ial ztrang¢rn¢nts. 11. Fumd8 a. The general fund is an estricted fill)d used for generA] pwposes. b. P¢opks Health Tn]st. Project Title co]ng TogethE- for biulthng social trainin& general adTrice and supwt and to rll¢e isolation. Natiotjal Lottery Commurrity Fulld (NLCD is a tcstricted fid to identify titleMeL and help pyle apply for befftS alld services. Speca]ised work including horne visit4 appeth Ca8ewort tribunal representati and outreach work. NHS i5 a Ic5tricted fuDd to hc]p Teducc isolation and share skill sets. A4A- Started in April 2024 #lld is forc018 TOther Thurrk.. Th are Swial clubs and wff¢e mornings looking to rgjuce i801ation. f. Na¢ii)nwide (NATW)- The fijndittg received is fot workshops covering fittatteial h¢¥lth chKks and to help with managing money, for those who rteed IL

Disability Infonnatioll Advice Lin¢ South E¢X IDIAL South Essex) ststernent of Fiwan¢iaI Activities for the year ended 31st March 2025 2025 2024 Incom¢ (]rants receival Donations Teceived Sale of gocd5 134,216 5,458 3.888 139,674 123.003 Dedud: Expenditt Salarie8 and National Inswance Pension Professional Fees T¢lephon¢ and Postage Trainillg Office Supplies Insurance and Affiliation Fe¢s Motor and Travel Adv¢rti8ing and Promotion Offi¢¢Equipll¥nt wd Copier Lease Cowuter C05L8 Accounlancy Sundry FJpenses Rent. Rates and Services Fund Raising Costs Fixtu Fittings and Eqnipnmt Depr1#1&0 78.942 964 2.330 3,701 1,001 2,972 2288 4.837 5.477 2.149 3254 1.03 1 1.709 11.432 77.592 940 3,087 3,767 745 1,958 1,745 5.625 2,788 1,971 1,455 1,521 3,409 9,830 431 2,979 2,345 Total EXPedItsre 124.432 J19.844 (D¢fi¢fitySuryku$ for the Year 15.242 3.159 Note: This page does not ftjnn part of the fom)al accounts. 10

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