## DIAL 

## SOUTH ESSEX 

## The Disability Helpline 


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## ANNUAL REPORT 2023-2024 



## **CONTENTS** 

## **Mission Statement & Core Values** 

## **Organisational Chart** 

**Staff & Management Committee** 

**Volunteers & Services** 

**Chairman’s Report & Treasurers Report** 

**DIAL Projects** 

**Case Study** 

**Statistics, Evaluation & Monitoring** 

**Generated Income Funding & Donations** 



## **MISSION STATEMENT** 

_**DIAL provides a free, confidential, information and advice service on all issues affecting disabled people’s lives, to enable and empower them to improve their quality of life and live as independently as possible.  Our own unique experience of living with disability allows us to assist others with understanding and expertise.**_ 

## **CORE VALUES** 

**INDIVIDUALITY** We try to respect the uniqueness of each person we work with and develop services that meet their individual needs. 

**EQUALITY OF** We will actively promote the rights of each individual. We **OPPORTUNITY** want each person to achieve their hopes and goals and make real choices towards a positive future. We believe everyone should have the opportunity to make their own contribution to the community they live in. 

**SUPPORT AND** We believe in offering support to service users in ways **INDEPENDENCE** which should minimise their reliance on input from professional services. We are committed to enabling people to make friendships, relationships and community networks. 

- **BEST VALUE** We are committed to the continuous improvement of services which provide both quality and value for money for the community. 

**VALUING STAFF** We believe in the strength of teamwork and of the individual. We will work to improve the knowledge and skills of all of our staff and volunteers through training. 

- **ACCOUNTABILITY** We are committed to working openly with service users, staff, volunteers, our management committee, and external voluntary and statutory bodies. We will work to communicate with and involve all these people in the decisions in which they have an interest. 

- **COMMITMENT** We strive to incorporate our values into all our policies, procedures and day-to-day working practices. 



## **ORGANISATIONAL CHART** 


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CHAIR<br>Carol Edgell<br>MANAGEMENT COMMITTEE<br>Vice Chair  Secretary  Treasurer<br>Kim Skinner  Andy Penson  Paul Hayden<br>COMMITTEE MEMBERS<br>Janet Greensmith<br>Sandra Hill<br>Isabella Lennon<br>DEVELOPMENT<br>MANAGER<br>Janet Stevens<br>OUTREACH  ADVANCED CLAIMS  ADMIN  PROJECT OFFICERS<br>DEVELOPMENT OFFICER   MANAGER  ASSISTANT  Kasia Walton<br>Christine Tarbard  Sally Penson  Ev Coe Angela Brown<br>VOLUNTEERS<br>**----- End of picture text -----**<br>




## **STAFF** 

**Jan Stevens,** Responsible for the daily running, fundraising and the **Development Manager** development of all services at DIAL 

**Sally Penson** Assist clients with appeal submissions, casework and **Advanced Claims &** tribunal paperwork and complicated benefit enquiries. **Deputy Manager** Assists with management duties in Managers absence 

**Christine Tarbard** Outreach and Home Visiting Adviser dealing with a **Outreach Development** variety of issues in peoples homes and various locations in the **Officer** south of the county 

**Kasia Walton** To create social and self-help groups throughout the **Project Officer** district and promote volunteering through the groups 

**Angela Brown** To assist with running the social groups **Project Officer** 

**Ev Coe** Deals with the clients database, statistical information and **Admin Assistant** helps all staff with various admin tasks 

## **EXECUTIVE MANAGEMENT COMMITTEE/TRUSTEES** 

DIAL’s Committee is made up of 95% disabled people. They have a wide variety of skills to help enhance the running and decision making of DIAL.  All major decisions regarding the charity are taken by the Management Committee. 

Carol Edgell Chair Retired Police Force Administrator Kim Skinner Vice Chair Retired Service Manager Paul Hayden Treasurer Retired Local Government Officer/Bookkeeper Andrew Penson                                      Retired Mechanical Engineer Janet Greensmith Retired Confectioner Sandra Hill                                               Retired Accounts Clerk/Bookkeeper Isabella Lennon                                       Retired Renal Nurse & Careline Employee 


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## **VOLUNTEERS and SERVICES** 

## **VOLUNTEERS** 

For 38 years, volunteers have been a vital part of DIAL in providing support to thousands of disabled people by: 

- Giving information and advice on  any disability issues 

- Working to influence public opinion and government policy 

- Promoting disabled people’s active involvement in society 

- Promoting lifelong learning 

DIAL promotes the role of disabled people in society by: 

- Supporting them to influence decisions 

- Sharing their experiences and skills within their communities and society as a whole 

- · Making choices 

Volunteers are crucial in making sure DIAL continues to support disabled people and benefit the local community. People volunteer for many reasons, perhaps to give something back to the local community or to gain valuable experience which could help in finding future employment.  Volunteers agree that volunteering with DIAL has helped towards gaining more up to date skills, experience and increased confidence. 

Volunteers add value to our work with disabled people in the local community and in return can expect: 

- The enjoyment of being part of a team 

- A chance to meet new people, make new friends, gain confidence and  increase self esteem 

- To gain new skills 

- The chance to use their individual talents and skills to benefit disabled people 

- Personal growth and development 

- The rewarding feeling of supporting someone to achieve their full potential 

- The knowledge that they have made a real difference 

DIAL currently has a bank of 8 committed volunteers, working between 5 and 10 hours per week at the office.  We also have another 9 volunteers supporting our “Coming Together” groups. Whether they are disabled themselves or have a family member or friend they care for, they are all dedicated to the work that they do and endeavour to help others cope with their problems and difficulties. DIAL promotes the importance of the role volunteers play in the organisation and encourages all volunteers to participate in training courses to benefit their work at DIAL and to increase their own knowledge, skills and confidence. 



## **SERVICES** 

DIAL is open Monday to Friday between 10am and 3pm at its main office.  Anybody is welcome to come and visit us at the office as all COVID restrictions have now been lifted.  All enquiries are promptly dealt with and further information is passed on as soon as we receive it.  DIAL is unique in the fact that it deals with problems relating to all disabilities and disability issues mainly by people who are disabled. This enables them to give advice with compassion and empathy and we feel that this puts us in a better position to give a top quality, specialist service to disabled people. We provide quality advice and information on a wide range of issues. 

We offer a variety of projects to help as many people as possible access our service in the way best suited to them. We offer 

- **General information** and advice by our office in Grays 

- **Home Visiting** service for people unable to get to us for help with benefit applications and independent living advice (this is a limited service) 

- **Welfare Rights Service** to help people with appeals, casework, submissions and tribunals 

- **Our Outreach Service** 

- Information provided by **telephone, Email, via our website, text** 

- **Social Clubs and Self-Help Groups (call office for details)** 

The following services are available.  Appointments are needed for some areas of assistance e.g. form filling, appeal casework and home visits. 

- **Support, Information and Advice by friendly staff and volunteers** 

- **Benefit Checks, Benefit Enquiries, Benefit Appeals and Casework** 

- **Help with completion of various forms (hard copy and online)** 

- **Advice on a variety of disability related subjects, e.g. equipment, leisure, access, etc** 

- **Advocacy, Signposting and Referral, as necessary** 



## **CHAIRMAN’S REPORT** 

As usual this has been a very busy year which has not been that easy due to a shortage of volunteers as we have had various illnesses and hospital stays impacting on the number of people available to do the forms, advice, etc required.  We have managed to recruit some extra volunteers but, unfortunately, these have either not stayed or have become sick themselves.  Those we have managed to secure and keep I am pleased to say are all doing well so the rest of us have managed to keep the waiting list down as much as possible. 

We have managed to secure a larger office with two interview rooms in the same building which we will be moving into at the beginning of April.  This will give us more room for training the new volunteers and better privacy for the clients.  We are looking forward to this move. 

As always, I wish to add my personal thank you to everyone for all the additional days they have worked and their total commitment to DIAL. 

**Carol – Chairperson** 

## **TREASURERS REPORT** 

This year has been quite successful in our funding efforts, securing several new funding streams and we have managed to retain some reserves to give us a buffer for any difficult times ahead.  The trustees continue to monitor the level of funding being generated to ensure sufficient funds to continue to operate the service at its current level for as long as possible and to introduce some new services to benefit more disabled people in the area. We are now looking for funds to continue the projects we have started once the current funding streams finish. Outgoings have increased this year with the Cost of Living increases but we are managing to absorb these into our everyday work and payments and finish the year with a balance to carry forward to the new financial year.. 

**Paul – Treasurer** 



## **DIAL’s PROJECTS** 

## **Sally Penson Appeals Service** 

During this financial year, my appeals work continues, and I continue to manage the volunteers. I have attended information and volunteer recruitment events. 

We continue to increase training, advisory skills and knowledge for the volunteers to enable them to provide professional support to our clients. 

My case load continues to grow, and I am still representing and attending hearings. During the last year I have had 133 cases, 77 cases are now closed and 60 of which had successful outcomes, which generated a yearly income of £257,239 and increased my client’s weekly income by over £4,946.  They were all grateful to receive backpay amounting to nearly £324,179 

I was left with 74 ongoing cases. Out of the 77 cases closed, 11 clients had not notified of the outcome and we had no further contact with them since their initial enquiry. 

## **Christine Tarbard Outreach Service/Home Visiting** 

The Outreach Service and Home Visiting Service are progressing well. I have done various outreach events across different areas of South Essex and now have a regular desk twice a month at The Happy Hub in Basildon which is picking up well.  Home Visiting is busy as I’m now seeing more people in Sheltered Housing Schemes.  This has come about mainly from word of mouth, friends and family members and by referrals from Social Prescribers at GP surgeries. I still work closely with Thurrock Community Support (Local Area Co-ordinators) whose clients suffer a lot of mental health issues and who are unable to navigate the systems themselves.  This causes them more anxiety and stress. I also work closely with voluntary organisations who operate referrals and signposting for their clients. 



## **Kasia Walton “Coming Together” Project** 

I was on maternity leave for the last 5 months of this financial year, which is when Angela was employed to help to run the groups.  The project is continuing and starting to expand in Thurrock.  The groups provide a range of activities to build social connections between disabled people, as well as their families and carers. Activities include coffee mornings, advice and support and areas of interest of those attending, and a Young People’s Programme, to encourage social interaction. We started a group for families with children so they can play whilst the parents chat and support each other  There are also training sessions to develop digital skills. Participants shape the project via user forums, evaluation workshops, and by giving individual feedback. 

Although all the groups are up and running some people still feel unsafe about attending and mixing with other people so we continued using alternative methods as well to please everybody. We use instant messaging and video chats to provide a reliable network of advice and friendship.  We now distribute packages every month to both adults and children to keep them occupied and a little competition as they enjoy sharing their work with other members. The craft packs are now a part of the overall project due to their large popularity. We are trying to encourage those who are lonely, isolated, or interested in learning more about living with a disability or with a disabled child to join our online chats, join in with video calls and take advantage of the various activities we have on offer.  We have a mix of lonely, retired people, people with physical disabilities and people with mental health conditions. We have created the WhatsApp group where people have 24hr contact with each other and this is working very well. 



## **CASE STUDY** 

Whilst attending one of our Outreach venues, The Happy Hub in the Eastgate Centre, Basildon, I see a lot of people for general advice, some of them homeless people.  I saw one particular client several times over a 3-month period and he eventually started to ask questions about Personal Independence Payment (PIP) as the Motivated Minds team had advised him to speak to me about it. 

He suffers from severe mental health issues, including Schizophrenia, and Learning Difficulties.  His name is John, and I found out that he hates staying in his flat as he has no electric so he couldn’t have any cooked food or hot water to wash in.  He has a support worker at Motivated Minds, Fiona, and I phoned the DWP for a PIP form for him and had it sent to her at Motivated Minds as he doesn’t open any post and Fiona deals with all his bills and paperwork, ordering his medication and taking him to collect it as he is very forgetful and comes across as quite agitated and abrupt with people. 

John brought his PIP form in to me to help him to complete the form and I gave Fionas details as a contact as he doesn’t have a phone or email address.  Fiona was contacted by DWP answering questions relating to the answers on his form.  A few weeks later John came in to see me and tell me that he had been awarded enhanced Daily Living component of PIP and that it was backdated. 

John asked me to phone his electricity company and pay the arrears and put money on his meter so he could have power in his flat.  He also asked me to phone Basildon Council and pay his Council Tax arrears.  He said that this has taken a lot of the stress away.  Fiona took him to Primark to buy some new clothes and shoes because he wore his clothes for a week and then threw them away as he couldn’t wash them.  He then used to go to a charity shop to buy clothes for the next week but now he would be able to use his washing machine. John was very happy with the help we had given him and gave us a donation to show his gratitude.  He says that he feels as though he has a new life to lead. 



## **STATISTICS, EVALUATION & MONITORING** 

These are the annual results of the evaluation and monitoring of DIAL’s service using the monthly statistics.  In the financial year April 2023-March 2024 we saw a total of 3176 clients seeking information on 5252 enquiries.  We also saw another 542 people at the clubs and delivered packages. 

Benefit advice was again the main subject that we were contacted about accounting for nearly 70% of all enquiries received. We dealt with 2204 enquiries related to benefits, 2401 for other disability related issues and 647 enquiries for help with challenging decisions. 

## **AREAS** 

Although not everybody that we deal with will give us their full details we try to get the area that they live in.  We are being contacted by people from further afield including Outer Boroughs of London, Havering, Dagenham, Chelmsford and Southend.  Contacts from each area are shown below; 

|**Basildon, Billericay and Wickford**|**494**|
|---|---|
|**Brentwood**|**44**|
|**Castle Point**|**81**|
|**Rochford**|**109**|
|**Thurrock**<br>**1939**|**1939**|
|**Southend**|**147**|
|**Other**|**362**<br>|
|**Total**<br>|**3176**|



## **WEBSITE** 

Our website is updated whenever possible allowing many people to find the answers to their enquiries online for the more frequent enquiries that we deal with.  We are currently unable to monitor the amount of people visiting the website but are having a new website built. Once this is live we will be able to produce the figures using the website. 


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## **BENEFITS AND GENERATED INCOME** 

Of the applications that we completed we have only received about a third of all results. Many claims are still being refused or clients are receiving a much lower award for Personal Independence Payment (PIP) as the criteria for qualifying for an award is more difficult to achieve than it was with DLA.  With refusals for other benefits this combination is putting a higher demand on help for Mandatory Reconsiderations and Appeals Service. Results still do not consider any additional income generated by the award of one benefit that leads to entitlement to other benefits, e.g. an award of Attendance Allowance that then leads to an entitlement to Pension Credit, Housing Benefit, etc. We can still only record the amount of the initial Attendance Allowance award for our figures as we are not informed of the rest. 

## **Over the past year we generated a total of £1,312,793** 

This is made up of £731,373 from awards of benefits and back pay from forms we completed and £581,420 from successful appeals 

## **FUNDING AND DONATIONS** 

We would like to thank everyone who has helped DIAL over the past year. It is becoming increasingly difficult to raise the funds needed to continue to operate, especially core funding, but we have managed to survive another year and generate more income to continue to offer our service to our clients. 

We would like to say a very big thank you to our main funders listed below that have funded DIAL’s work over the past year, without whose support we would not be able to continue to operate. 

We would also like to thank all the individuals who have generously given donations throughout the year and those who have pledged a regular standing order donation. All money given is used for the direct benefit of the service, to help us to help the disabled, carers, older people and vulnerable members of our communities. 

## MID & SOUTH ESSEX COMMUNITY PARTNERSHIP FUND THURROCK VOLUNTARY SECTOR DEVELOPMENT FUND Awards for all 

PeoPle’s health trust POSTCODE community TRUST GARFIELD WESTERN National lottery community fund Nationwide 



## Lloyds foundation 

## WITH COMPLIMENTS 

## DIAL is a CHARITABLE INCORPORATED ORGANISATION 


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Registered Charity Number: 1155514 



DISABILITY INFORMATION ADVICE LINE SOLITH ESSEX
DI.4L SOIITH F.SSEX
Charity Registration Number: 1155514
STATEMENT OF ACCOIINTS
FOR THE YEAR ENDED 31ST MARCH 2024
BROOMS PROFESSIONAL SERN'ICES LIMITED
CHAR"I'ERLD CERI"IF IED.4C'COLIN'TANTS
REGISTERF.D AIIDITORS

Disability Information Advice Line Soulh Essex
{DIAL South Essex)
Statement of Trustees, Responsibilities
The Iruslees are required lo prepare accounts for each financial year which give a true and fair view of the
Charitj's s financial actiN'ities during the year and of its financial position al the end of the year. In preparing
those accounts, the trustees are required to..
Select suilable accounting policies and then apply them consislenily,
Make judgement5 and estimates that are reasonable and prudent,
Slate whether applicable accounting standards and slatemenls of recommended practice have
been followed. subject to any maierial departures disclosed and explained in the accounls.
Prepare the accounts on the going concern basis unless il is inappropriate to presume that the
Charity M'ill continue ils activities.
The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy the
tinancial positioii of the Charit), at any time. They also are responsible for safeguarding the assets of the Charity
and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Independent Examiners, Report to the Trustees of Di%#bilih. Information .4d%'ice Line South Essex
{Dl.41. South F.ss¢x)
for the )'car ended 31 st,Ilar¢h 2024
I report on ihe accounts of the Charit). for the )'ear ended 31 st March 2024
Respecti￿e respon5ibilitie5 of trustees and examiner
I'he chariti.. % Iru%lees are reswnsible for preparing the Trustees Report and tl)e financial statements in acLordan¢e M ith applicable
lam and Ilniied Kingdom accounting %tandard% {[ Inited Kingdom Cjenerall!. AccLPted Accounting Practice) are %¥t out iii the
Statcm¢nt ol. Trustccs Rcsponsibiliti¢%.
l-he Charl￿ s truslees ¢nnsider ihal an audit is not required for this N'ear lundcr section 144121 of thc Charities Acl 201 I Ith¢ Charitieb
Act)) and ihat an independent examination is needed.
It is resw)nsibility to=
examine the accounts (under section 145 of the I"hariti¢s Act 20111..
tiTr I()11()1￿ the PT()¢edure4 laid dO￿n in the (Jeneral Directions gii'en the Charit).
Conii%sioncr5 (under %ection 1451511hl ()fihe L'hariiies Aci 2011 }.' and
lo statc ii,hctlicr particular mallcrs ha￿e come to ()ur dtteniion.
Basis of independent examiners. report
MI. examination was carried out in accordance ilith th¢ general Dir¢ctons gii'en b). Ihe LharitN. C()mmi.sqioners. An exan)inalion
includes a reK'ieii' of the accounting records kept bw thL cliaritj and a compari%on c)f Ilit aL¢ounls presenied Ni iih iho%e reLC)rds. It dltso
inLludeN Lon%ideration ol an!.. unusual iiems or disclosurLS in tlic accounts. and tliL s¢Lking ol. ¢xpl￿all()n% Irom i'()u a% trusiet
¢()nLeming anN such mailers. rhe proLedures undenakLn do not prowidc all thc ci'idcncc that m.ould bt required in ali audit dlld.
c()n%equenil)'. no opinion is gil'en as io ii,hether the accounts prcscnt a'truc and lair i'ici*" and th¢ r¢port i% limiied ti) tho%¢ m<ltt¢r_4
et oul in the siaiement beloi¥.
Indep*ndeni exumirtLfs' Sluiemenl
In L()nnection ￿1th m), exdminatinti. no maner has come to my attention-.
vhiLh gi￿¢* me reaqonable Lauye lo believe that, in any material respect. the requiremcnts..
lal to keep accounting records in accorance ￿'1th section 130 of thc Charitics Act 201 I: and
Ibl to prepare accounts iN'hich accord w'ith thc accountiiig rccord5 and to Compl￿ ii".ith th¢ a¢Lounting
requirements ofthe Charities Act 2011 and the regulations ffladc thL Teunder
have noi been mel- or
to ii,hich. in mv opinion. attention should be dra￿￿ in order 10 enable a prO￿r underqianding ofthe accoun[% ti) he
reached.
Signed
Sonia shdh FCCA ACA C'I-A
Brooms Professional Services Ltd
Broom House
39143 London Road
Hadleigh
14¢nlleet
r.55¢x SS7 2QI.
Dated.. 29th October 2024

Di￿DI1￿1￿ lthrrt1ut￿A￿%ite LI￿tS￿11bE￿
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Disability Information Advice Line South Essex
(DIAL South Essex)
Statement of Financial Activities for the year ended 31st March 2024
2024
?n?3
Notes
Fixed assets
4.181
2.i44
Current assets
Balances with bankers
Sundry Debtors
Cash in hand
120,385
461
79
J2Q.09?
79
Tolal ciiryenl as.gel.s
120.9?5
Creditors: amounts fAlling due within one year
Creditors
890
1.6)8
890
1,6),9
,l.'oyl currep71 assels
120,035
lJ8.i1S
Tolul a.f.set.s less c'iiri-ek71 liubiliiies
124.216
Ilnrestritted funds
Genernl fund
53.571
3).476
Restricied funds
Peoples Health Trusl
NATW
A4A
PPT
NLCF fund
NHS Fund
5,157
4, ?4)
47. 734
19.155
12,686
322
6, ()38
J9.1??
124,216
These finaneial staiements were approved by ihe Trustees on 29th October 2024 and signed on iheir behalf by..
Chairman Icarol Edge
Treasurer (Pa
Hayden)

Di5abilih. Information Adlice Line South Essex
11)I,Il. Svuth E5%exl
Stattrntnt of Fin#Dri#l A¢tiii¢ies for the iegr ended 31st Mgreh 2024
l Atctsuniithg Policie5
a .4c¢tsvniittg Ctjlli'eniio
The fiiianc131 stalenienis have been prep&red under the hi5toiical Cost Convention Thev have been prepared in accordance wilh lh¢ Siaiem¢nl of Recammend¢d
Practice- AccLTrunlingT Jnd Rewrting, b￿ C hdTilies prL'pariTlg IhLir accoiinis in aecordance i4'iili Ih¢ Financ1al Rtportinb Standard appltC3ble In the UK IFR5 10?1
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iestaiement ol'coiiiparaiiwe Items was needed. No resldl¢ni¥nls i%¥r¢ required
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A4A
F4A'I

Disi)bility IRformatioTr .4di'ice Line South Esse
IDI,IL South Essex)
Notes to the aceounts. l'ear Ended 315t imarch 2024
.4. ..1110¢4tion ofgoi'erngn¢¢ gnd.$upport costs
2024
2Q23
Total
alloLaied
Govemance
related
Other
Support Losis
Gov¢rnan¢¢
relaied
Other Support
costs
SalaTr" and national insurance
Pe115ions
Prol¢s.sional fee%
OffiLe Supplies
InsiiranLC and atlilialion fces
Ofiiie equipm¢ni and vopier hire
Coinpuler expenses
ALci)unianL>'
Sundry" expense
Rent. rates and 5ervice5
7.759
94
3,087
.958
1.745
1,971
1.455
7.759
94
7.90
99
3,087
1.958
1.745
1.971
1,455
117
2.935
1.73?
J, 914
J, 120
3.409
9.8JQ
3.409
9.830
In. 735
i2.828
9.374
23.4f5
9.179
Net Inf omin% Resources afier chArging:
2024
21J23
,Y'ei imcoining Resoiiice5 aiL siuled uJPei' L'huiging
lh¥ CJenÉrul Piirtd..
Blooms Piofes5ional S¢rs'iLe5 Lid".
indcpL"ndcJii eianiinalion
aLLountanLy. laxaiion and consulianci.
DeprcLiaiion
OpcTaliiig lea5¢ r¢nlals ol. ¢quiprt*ni
J. 120
2.979
1.971
2.187
1.914

Disability Information Advice Line South Essex
(DIAL South Essex}
StAlement of Financial Activities for the year ended 31st March 2024
Fixed A55et5
Fixtures, Fittings
Equipment
Total
C'.osVI'#luation
At 1st ApTiI 202.3
11.658
11.6)8
Addition.q
4.617
4.617
Disp05als
At 31 si March 2024
16.27)
16.275
D¢preciatio
At l.%1 April 2023
9.114
9.114
Chargc lor N'car
2.979
2.979
Disposals
Ai J Isl March 2024
r*et Book I'alue
Ai 31 si MarLh 2024
4.181
4.181
.4131si ..¥lai'ch 2n23
Debtor5
2024
Sundr). Debtors
461
4()1
C'reditor%
2024
211?3
Sundrv creditor5. aLciuals and deferred income
890
1.058
890
1.6)8

Disability Information Advi¢e Line South Essex
(DI.4L South Essex)
Statement of Financial Activities for the year ended 31st MArch 2023
10. StAff costs
2024
2023
Salaries
Pcnsion
Fmpli)i'ers' national insuranc¢
77,592
940
79.6n2
993
78.)32
8n.595
No.
AN'¢idge niimber ol. staff durino Ihe year..
Emplo)ee's emolumenis below £60,000
No ITUStee or person relaied or coiinL¢tid busin¢s% 10 rhem ha% r¢ceived anj remuneration troTll the
Cl)aritN' nor hai'e thej eniered Inio anl Iransactii)n. coniract or nth¢r arran£¢m¢nt with the Charity
during IhL NLar.
Duijiiu the }ear. expen5¢5 were r¢imbursed 10 Ihe Board ol. TrusicL mLmbcrs ￿,hICh principall}' repre%ent
ieimbLirs¢d IT<ll'ellini aLLommi)daiion and subs'lstcncc ¢Kp¢nsL% in attcndino meetin0% ￿ld ot.tici￿ arraii8emellt5.
The ueneral fund is unrestriLted fiind used lor general puryx)ses.
b. P¢￿pIeS HLalili "I rust_ l)rnjecl I'itle L omini?-l ogethei- for buildin(T social connections, trair*ing general advicc and support and to r¢duc¢
1501ation.
r. Naiinnal l.ntteTh' Communitv Fuiid INLL FI 15 a restllLt¢d lund io identil'v eniiilemeni. and help people appl) for b¢n¢fiis and service%.
Sp¢Lalis¢d ii'ork including home visils. appeals and cascm'ork.. Iribunel repr¢scniaiion and oiitreach ￿n[k.
. NH.S is a rLstriLicd lund to hLlp rLducL isolation and %hare skill sets.
e. PoslLnde Places Trll%t IPPTI - PioJeLt BitLk Toue(heT- This Lonsisi ol. advice and advocao, rwonn¢ciing p¢opl¢ b!. b¢friending. c£ntre
based aLl1￿11)L5 and publishcd knoii, hom, grticl¢s to devclop %Lill%.
f. Nationii'id¢ INA"I"W l -"I"he tllnding Teceived 15 foT workshops LoveTino finanLe. Iinancial healih check's and lo h¢lp with managing moncy.
fur t1105e M'ho nted it.

Disability Information Advite Line South Essex
(DIAL South Essex)
Statement of Finoncial Aetivities for Ihe year ended 31st March 2023
2024
2n23
Income
Ciianis rcceived
t)onaiions received
Sal¢ of goods
152. 166
3.888
i.888
l ?).00)
156.ni4
Dedutt: Expenditure
Sdlaries and National Insurance
Pension
prof￿510￿al Fees
Telephone and Postage
I'raining
OtTicc Supplies
Insurance and Affiliaiion Fccs
Motor and Tr<lN'el
AdvLTtising and Promoiion
ILe Equipment and Copier Lease
Compuier Costs
A¢counianc)'
Sundry. F.xpenses
Rcnt. Rateg and Services
Fund Rdising Cosis
rixlures. F iuing5 and Equipmeni Deprcciation
77.592
940
3,087
3.767
745
1.958
1.745
5,625
2,788
79.602
99)
2,623
2.381
2.935
4.70)
2_009
1.914
1.081
1.120
1.9011
10.7i5
i.707
2_187
1,455
3,409
9.8iO
4il
2.979
Total Expenditurt
119.844
119.741
IDeficitllSurplus for the l'ear
-10.-113
Note. This page docs ni)t fomi part of thc foTmal accounis.
10

DISABILITY INFORMATION ADVICE LINE SOLITH ESSEX
DI.4L SOIITH F.SSEX
Charity Registration Number: 1155514
STATEMENT OF ACCOIINTS
FOR THE YEAR ENDED 31ST MARCH 2024
BROOMS PROFESSIONAL SERN'ICES LIMITED
CHAR"I'ERLD CERI"IF IED.4C'COLIN'TANTS
REGISTERF.D AIIDITORS

Disability Information Advice Line Soulh Essex
{DIAL South Essex)
Statement of Trustees, Responsibilities
The Iruslees are required lo prepare accounts for each financial year which give a true and fair view of the
Charitj's s financial actiN'ities during the year and of its financial position al the end of the year. In preparing
those accounts, the trustees are required to..
Select suilable accounting policies and then apply them consislenily,
Make judgement5 and estimates that are reasonable and prudent,
Slate whether applicable accounting standards and slatemenls of recommended practice have
been followed. subject to any maierial departures disclosed and explained in the accounls.
Prepare the accounts on the going concern basis unless il is inappropriate to presume that the
Charity M'ill continue ils activities.
The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy the
tinancial positioii of the Charit), at any time. They also are responsible for safeguarding the assets of the Charity
and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Independent Examiners, Report to the Trustees of Di%#bilih. Information .4d%'ice Line South Essex
{Dl.41. South F.ss¢x)
for the )'car ended 31 st,Ilar¢h 2024
I report on ihe accounts of the Charit). for the )'ear ended 31 st March 2024
Respecti￿e respon5ibilitie5 of trustees and examiner
I'he chariti.. % Iru%lees are reswnsible for preparing the Trustees Report and tl)e financial statements in acLordan¢e M ith applicable
lam and Ilniied Kingdom accounting %tandard% {[ Inited Kingdom Cjenerall!. AccLPted Accounting Practice) are %¥t out iii the
Statcm¢nt ol. Trustccs Rcsponsibiliti¢%.
l-he Charl￿ s truslees ¢nnsider ihal an audit is not required for this N'ear lundcr section 144121 of thc Charities Acl 201 I Ith¢ Charitieb
Act)) and ihat an independent examination is needed.
It is resw)nsibility to=
examine the accounts (under section 145 of the I"hariti¢s Act 20111..
tiTr I()11()1￿ the PT()¢edure4 laid dO￿n in the (Jeneral Directions gii'en the Charit).
Conii%sioncr5 (under %ection 1451511hl ()fihe L'hariiies Aci 2011 }.' and
lo statc ii,hctlicr particular mallcrs ha￿e come to ()ur dtteniion.
Basis of independent examiners. report
MI. examination was carried out in accordance ilith th¢ general Dir¢ctons gii'en b). Ihe LharitN. C()mmi.sqioners. An exan)inalion
includes a reK'ieii' of the accounting records kept bw thL cliaritj and a compari%on c)f Ilit aL¢ounls presenied Ni iih iho%e reLC)rds. It dltso
inLludeN Lon%ideration ol an!.. unusual iiems or disclosurLS in tlic accounts. and tliL s¢Lking ol. ¢xpl￿all()n% Irom i'()u a% trusiet
¢()nLeming anN such mailers. rhe proLedures undenakLn do not prowidc all thc ci'idcncc that m.ould bt required in ali audit dlld.
c()n%equenil)'. no opinion is gil'en as io ii,hether the accounts prcscnt a'truc and lair i'ici*" and th¢ r¢port i% limiied ti) tho%¢ m<ltt¢r_4
et oul in the siaiement beloi¥.
Indep*ndeni exumirtLfs' Sluiemenl
In L()nnection ￿1th m), exdminatinti. no maner has come to my attention-.
vhiLh gi￿¢* me reaqonable Lauye lo believe that, in any material respect. the requiremcnts..
lal to keep accounting records in accorance ￿'1th section 130 of thc Charitics Act 201 I: and
Ibl to prepare accounts iN'hich accord w'ith thc accountiiig rccord5 and to Compl￿ ii".ith th¢ a¢Lounting
requirements ofthe Charities Act 2011 and the regulations ffladc thL Teunder
have noi been mel- or
to ii,hich. in mv opinion. attention should be dra￿￿ in order 10 enable a prO￿r underqianding ofthe accoun[% ti) he
reached.
Signed
Sonia shdh FCCA ACA C'I-A
Brooms Professional Services Ltd
Broom House
39143 London Road
Hadleigh
14¢nlleet
r.55¢x SS7 2QI.
Dated.. 29th October 2024

Di￿DI1￿1￿ lthrrt1ut￿A￿%ite LI￿tS￿11bE￿
AJA
123J
Ji/Ji
gx
19
IIRJW
J&Ji4
M,J14

Disability Information Advice Line South Essex
(DIAL South Essex)
Statement of Financial Activities for the year ended 31st March 2024
2024
?n?3
Notes
Fixed assets
4.181
2.i44
Current assets
Balances with bankers
Sundry Debtors
Cash in hand
120,385
461
79
J2Q.09?
79
Tolal ciiryenl as.gel.s
120.9?5
Creditors: amounts fAlling due within one year
Creditors
890
1.6)8
890
1,6),9
,l.'oyl currep71 assels
120,035
lJ8.i1S
Tolul a.f.set.s less c'iiri-ek71 liubiliiies
124.216
Ilnrestritted funds
Genernl fund
53.571
3).476
Restricied funds
Peoples Health Trusl
NATW
A4A
PPT
NLCF fund
NHS Fund
5,157
4, ?4)
47. 734
19.155
12,686
322
6, ()38
J9.1??
124,216
These finaneial staiements were approved by ihe Trustees on 29th October 2024 and signed on iheir behalf by..
Chairman Icarol Edge
Treasurer (Pa
Hayden)

Di5abilih. Information Adlice Line South Essex
11)I,Il. Svuth E5%exl
Stattrntnt of Fin#Dri#l A¢tiii¢ies for the iegr ended 31st Mgreh 2024
l Atctsuniithg Policie5
a .4c¢tsvniittg Ctjlli'eniio
The fiiianc131 stalenienis have been prep&red under the hi5toiical Cost Convention Thev have been prepared in accordance wilh lh¢ Siaiem¢nl of Recammend¢d
Practice- AccLTrunlingT Jnd Rewrting, b￿ C hdTilies prL'pariTlg IhLir accoiinis in aecordance i4'iili Ih¢ Financ1al Rtportinb Standard appltC3ble In the UK IFR5 10?1
Issued on 16ih Jul), ?014. applicabl¢ accouniiii¥i 51aiidards and th¢ Chariiies Ad ?01 l. Th•. have been prepared on art aLCtutls btsis ofaceouniinb.
b Re¢on¢iliaiion ￿ ith prei'i(ku$ GenergllF Aectpted Accounti￿% Prllflice
In iii¢ikqrinbJ tli¢ accnuiii.4. th¢ Irusiees hawe considered i¥helher In appl!'Ing Ihe accounting, policies required by FRSIO) and the Charities SORP FRSIO?
iestaiement ol'coiiiparaiiwe Items was needed. No resldl¢ni¥nls i%¥r¢ required
e Incomt Recognition
Inconie Is r¢¢o4Trll17.ed In Ihe FKriod i¥lien the ChariTh Is eniiiled to r¢¢eipi and th¢ aniounl can be measured ￿lth Feasonable a¢euTacv. In aecordance I￿1h Ihis
M)IicN'
liJ£iiiii gre IDclud¢d i¥h¢ii the conditions foT rec¢ipl have been complied with.
d Fund.lcc￿llntlTrg
Cjeneral lund5 dri LlllTLSln¢ied funds whi¢h are available for Ihe use ai the discretion of the irusiees In funh¢[9￿¢ of th¢ bT¢neral objectives of the charitv and
iTrhich havL' not betn desibTnai¢d for an>. oiher piii'pose
rJe.sib¥iiai¢d tunds ar¢ ¢oini)rised ol- unresiricted tunds that ha￿e been sel aside b). the Irusiees for particular purposes. Th¢ aim and ust of each d¢si¥pnai¢d fund is
Resiricied funds are tunds ¥%liich 3Te to be ￿ed in acLordance }￿lIh SPeLifiL reblriciions imwsed by donors or ¥%hich hai'¢ b¢ell raised by the Charitv for particular
piiri)o%es Tht cost of'r31_sin¥ and admiTrisleringi such luTh45 are charLTed athinsi the s￿1fte funds. The aim and use of tach r¢sirici¢d fUT￿ 1s.sei Qui In tb¢ noies 10
Bank Ikpo51ts
InTLfisI [LLL1￿￿bIL ineludtd in ihe Incomc and el￿nditure accouni 14'h¢n 1115 recei￿ed at 3Tr amount lsthich includes ani. t￿ eredil recO￿trabIC from HM
Reictiiic & Cusionis. Inieresi rec¢i%'ed from deposiis are account¢d receipi
f.. Tr'xi)endii¥re Re£￿￿nItIOn
l.iabilitle5 are recogTnised as eipendilure soon as Iheie Is a lebal or LOTlgirucii%'e oblib?aiion coininiiiin¥i ihe ¢hariTh io th31 e.xpendiluTe. It is probable that
All ex￿nditlire IS aLLounied foi on an accruals basis. All ex￿n5¢S includinyi supwn ¢0515 and byovernanc¢ c051s are allocated OT apportioned 10 the applicable
eipendiliire hL'adin¥75.
g. .411oc#iion o( Supp(bri ond Goi'ernancc Costs
Suiipon LQ5t% h3I'L been allocated kliieen Lp0￿¥Mance Cosis and oiher supwll costs. Governance cosis comprise all costs involvin¥1 Ihe publiL accounlabil2ty or
the charilk and 115 compliance i%iih reLTulaiion and g7uod praLIILe
The olll Ji 3pi)ortionnient to b?oi'ernance casts relate to adininislralive salaries ei¢. Ivhich are apwrtiontd on Ihe basis of IOV/o 10 b7ov¢rnan¢¢ costs. based on siaff
iiIiie 311oLaled lo bTO%eTnance Issues.
h Income Tay RecI￿1￿]e￿ on Gilt.4id
IIiLOTllt la.x Is rkLoILfLd Iroin HMRC on illcoin¢ received IFOM don31ions by wa} ol'ihe gift aid scheme duTing Ihe >tar
T2￿gIble Triied.455ets
TaiiLTible Iixed asSelb ar¥ LapildlibLJ %ihLn Ihc cosi of such ass¢is lexcludin¥ V ATI exceeds £?00. Tangiible tiled as5els aTe 51aied ai eosi lesg depreeiaiion which
is pruiided in annual 111sialmLytris otr¢r Ilie esiiniaied useful econoiiiic Iiv¢s of the ￿$t15 Depreciaiion Is prO￿lded al the follo￿1￿5 annual raies..
J. St(kck$
Stocks collsisi ot'purLhased Lyoods lor resale and are slalLd ai Ihe loi¥er ol'cosi and nti r¢a115able value Provision Is n13de for slow-moving or obstilele items
,here 3pprvpri31e

D￿bill￿ fnformalirAI Adwjce Lint South Ess
2.
l.und
Tn
A4A
F4A'I

Disi)bility IRformatioTr .4di'ice Line South Esse
IDI,IL South Essex)
Notes to the aceounts. l'ear Ended 315t imarch 2024
.4. ..1110¢4tion ofgoi'erngn¢¢ gnd.$upport costs
2024
2Q23
Total
alloLaied
Govemance
related
Other
Support Losis
Gov¢rnan¢¢
relaied
Other Support
costs
SalaTr" and national insurance
Pe115ions
Prol¢s.sional fee%
OffiLe Supplies
InsiiranLC and atlilialion fces
Ofiiie equipm¢ni and vopier hire
Coinpuler expenses
ALci)unianL>'
Sundry" expense
Rent. rates and 5ervice5
7.759
94
3,087
.958
1.745
1,971
1.455
7.759
94
7.90
99
3,087
1.958
1.745
1.971
1,455
117
2.935
1.73?
J, 914
J, 120
3.409
9.8JQ
3.409
9.830
In. 735
i2.828
9.374
23.4f5
9.179
Net Inf omin% Resources afier chArging:
2024
21J23
,Y'ei imcoining Resoiiice5 aiL siuled uJPei' L'huiging
lh¥ CJenÉrul Piirtd..
Blooms Piofes5ional S¢rs'iLe5 Lid".
indcpL"ndcJii eianiinalion
aLLountanLy. laxaiion and consulianci.
DeprcLiaiion
OpcTaliiig lea5¢ r¢nlals ol. ¢quiprt*ni
J. 120
2.979
1.971
2.187
1.914

Disability Information Advice Line South Essex
(DIAL South Essex}
StAlement of Financial Activities for the year ended 31st March 2024
Fixed A55et5
Fixtures, Fittings
Equipment
Total
C'.osVI'#luation
At 1st ApTiI 202.3
11.658
11.6)8
Addition.q
4.617
4.617
Disp05als
At 31 si March 2024
16.27)
16.275
D¢preciatio
At l.%1 April 2023
9.114
9.114
Chargc lor N'car
2.979
2.979
Disposals
Ai J Isl March 2024
r*et Book I'alue
Ai 31 si MarLh 2024
4.181
4.181
.4131si ..¥lai'ch 2n23
Debtor5
2024
Sundr). Debtors
461
4()1
C'reditor%
2024
211?3
Sundrv creditor5. aLciuals and deferred income
890
1.058
890
1.6)8

Disability Information Advi¢e Line South Essex
(DI.4L South Essex)
Statement of Financial Activities for the year ended 31st MArch 2023
10. StAff costs
2024
2023
Salaries
Pcnsion
Fmpli)i'ers' national insuranc¢
77,592
940
79.6n2
993
78.)32
8n.595
No.
AN'¢idge niimber ol. staff durino Ihe year..
Emplo)ee's emolumenis below £60,000
No ITUStee or person relaied or coiinL¢tid busin¢s% 10 rhem ha% r¢ceived anj remuneration troTll the
Cl)aritN' nor hai'e thej eniered Inio anl Iransactii)n. coniract or nth¢r arran£¢m¢nt with the Charity
during IhL NLar.
Duijiiu the }ear. expen5¢5 were r¢imbursed 10 Ihe Board ol. TrusicL mLmbcrs ￿,hICh principall}' repre%ent
ieimbLirs¢d IT<ll'ellini aLLommi)daiion and subs'lstcncc ¢Kp¢nsL% in attcndino meetin0% ￿ld ot.tici￿ arraii8emellt5.
The ueneral fund is unrestriLted fiind used lor general puryx)ses.
b. P¢￿pIeS HLalili "I rust_ l)rnjecl I'itle L omini?-l ogethei- for buildin(T social connections, trair*ing general advicc and support and to r¢duc¢
1501ation.
r. Naiinnal l.ntteTh' Communitv Fuiid INLL FI 15 a restllLt¢d lund io identil'v eniiilemeni. and help people appl) for b¢n¢fiis and service%.
Sp¢Lalis¢d ii'ork including home visils. appeals and cascm'ork.. Iribunel repr¢scniaiion and oiitreach ￿n[k.
. NH.S is a rLstriLicd lund to hLlp rLducL isolation and %hare skill sets.
e. PoslLnde Places Trll%t IPPTI - PioJeLt BitLk Toue(heT- This Lonsisi ol. advice and advocao, rwonn¢ciing p¢opl¢ b!. b¢friending. c£ntre
based aLl1￿11)L5 and publishcd knoii, hom, grticl¢s to devclop %Lill%.
f. Nationii'id¢ INA"I"W l -"I"he tllnding Teceived 15 foT workshops LoveTino finanLe. Iinancial healih check's and lo h¢lp with managing moncy.
fur t1105e M'ho nted it.

Disability Information Advite Line South Essex
(DIAL South Essex)
Statement of Finoncial Aetivities for Ihe year ended 31st March 2023
2024
2n23
Income
Ciianis rcceived
t)onaiions received
Sal¢ of goods
152. 166
3.888
i.888
l ?).00)
156.ni4
Dedutt: Expenditure
Sdlaries and National Insurance
Pension
prof￿510￿al Fees
Telephone and Postage
I'raining
OtTicc Supplies
Insurance and Affiliaiion Fccs
Motor and Tr<lN'el
AdvLTtising and Promoiion
ILe Equipment and Copier Lease
Compuier Costs
A¢counianc)'
Sundry. F.xpenses
Rcnt. Rateg and Services
Fund Rdising Cosis
rixlures. F iuing5 and Equipmeni Deprcciation
77.592
940
3,087
3.767
745
1.958
1.745
5,625
2,788
79.602
99)
2,623
2.381
2.935
4.70)
2_009
1.914
1.081
1.120
1.9011
10.7i5
i.707
2_187
1,455
3,409
9.8iO
4il
2.979
Total Expenditurt
119.844
119.741
IDeficitllSurplus for the l'ear
-10.-113
Note. This page docs ni)t fomi part of thc foTmal accounis.
10